Choice Home Warranty Reviews

I spoke with a representative at CHW, immediately I was given a claim number and a phone number to contact a plumbing company, to schedule a time to meet with the plumber. The plumber came out and resolved both issues with the stoppage and garbage disposal. The representative at CHW and the plumber were both very courteous. This was my first time to file a claim and I was very pleased with the service that I received.

Robert at Dunn Air was excellent. I was concerned that he was required to get an approval from Choice to do the repair. I thought covered equipment was covered for specific repairs.

Called for a service request and promptly got a response within a few hours. Tech came out next day to serviced the garage door opener. Great response time and service. Thank you!

I called on a Monday morning at 5:30 am and the call was answered within a minute. The nice lady took my info and after telling her of my problem promptly gave me a number to call for a local plumber. I called the plumber and had hot water again by 11 am the same morning. Thank you so much Choice.

San Antonio Plumbing responded to my call to repair the shut-off valve behind our toilet. I submitted the request Sunday evening and they called me first thing Monday morning. A plumber showed up within a couple hours - even though our issue was not an emergency. We've had this same plumber respond to other service calls and it was nice to see a familiar face. I'm so pleased with the service provided, once again, from SA Plumbing AND Choice Home Warranty!

The CHW service was good but the contractor that was sent out was very unprofessional. I wouldn't recommended him to no one. He had such a negative attitude.

Choice responded very expeditiously to my claim. Within two hours of calling in my claim, I was able to schedule an appointment for the repair service to come to my house the next day. The repairman arrived on time, diagnosed the problem and had to order the parts. He arrived the next morning with the parts and made the repair. My oven is working better than ever. I was extremely satisfied with my experience and the assistance provide by Choice.

Choice Home Warranty reacted very quickly when I called about a leak in my guest bathroom. They scheduled the appointment and followed-up with me after identifying and assigning the plumbing company. I had issues with the plumbing company and their multiple attempts to reschedule, but CHW did a very good job rectifying the problem and extended me the option of switching service providers. I really appreciated their concern and attention.

Overall experience was good. My issue was quickly address and the service tech was friendly and service with a smile. He also provided some helpful tips.

This was my first experience with turning in a claim. The process went smoothly and Sentry Garage Door were wonderful!!

I have used Choice for the past 3 years and have had three situations whereby I could use their service.. Each occurrence went smoothly and I am very happy I choose Choice.

I was well satisfied with the service I received from the company that CHW dispatched. The technician was courteous, answered any questions I had and gave me helpful tips to maintain the heating unit. I was impressed with his concern about me having to take more time off my job after he diagnosed the problem and his willingness to come back the same day and do the repairs needed so that I wouldn't have to miss additional time on another day from my job.

Contacted them the day the heating went out and the next day the problem was resolved. They also called back to verify the issue was resolved. Very efficient!

Thank you for being a company of your word, I have had to call more than once and have been very pleased with professional business persons.

What a great first experience with Choice Home Warranty. I had been a customer of another home warranty for many years. Never had I experienced such good customer service. They sent a repair man, and when that repair man damaged my dishwasher further, they offered to replace the dishwasher immediately. I requested a check instead and they said yes without an issue. Two weeks later, I had the check in my hand and a new dishwasher installed. Great customer service. Could not be happier.

Fan motor was dead and Lenox fixed it.

My first service call to Choice Home Warranty was regarding my air conditioning condenser. The weather was extremely cold and a neighbor stated that my unit was making a horribly loud noise. I called in to CHW and was given the name of a repair service in my area. I was told to call first thing in the morning during regular hours. CHW stated they were forwarding the service agreement to the repair service. In less than an hour the repairman initiated a call to me. He was able to accommodate my busy schedule and an appointment was set.

We have had several occasions to use our warranty. We have been very happy with the prompt service and the type of service individuals that provided the service. The technicians were very knowledgeable and provided excellent results. We were surprised we used the warranty so many times this year and are thankful we did and have advised other home owners to purchase the protection.

I have been a CHW customer for approx. 6 months. So far, I have made 3 claims. My first claim was for a broken garbage disposal. I called CHW and told them about my disposal and they put in a work order. That same day a technician called me and someone came to my house at a time that was convenient for me. They installed a brand new garbage disposal. Same make and model as the previous disposal. I gave them the $45 service charge and the job was complete in about 20min. The second claim I made was due to my own stupidity and I'm embarrassed to state the claim. Therefore, I will spare you the details on that one. Lastly, I made a recent claim on my heat pump/AC unit.

The customer service is excellent. My dryer was blowing out cold air only and wouldn't get hot. I called CHW and they had gave me the number of the service people to call and they came out the same day. Although they did have to order a part CHW approved it. This is the best thing to have if you own your home.

I was having trouble with the transmission on my washer and was given the opportunity to fix it or given money towards a new one. I took the money and was able to buy another washer. Thanks, Home Choice.

The men were very nice, got the job done and cleaned after their selves.

My dishwasher decided to stop working on Thanksgiving day of all days. I waited to call for service because I've had bad experiences with a previous warranty company, before I joined Choice. What a difference! I call, had a technician come and fix the problem in less than a week, ordering parts included. The guy they sent was on time, explained what he was doing, and fixed the problem. Can't ask for more.

Technician was scheduled promptly and fixed all the problems.

Choice Home Warranty took care of my claim very quick and the service were prompt. I called in on Friday and by Tuesday, the claim was complete. A very good job, thank you.

Very prompt service with Choice Warranty. You get in contact with someone on the same day you call.

Very good communication skills with customers. Very helpful.

The work was done the first time good and it went out again and he came back fixed it again. Was not the same problem both times but he fixed it and I'm happy.

My furnace went out, and a technician was sent to my house the same day. The technician was very knowledgeable, and I was impressed with the quick service and professionalism of the contractor. Furnace was fixed the same day. Very happy customer!

Initially we purchased this for our rental property. After using Choice Home Warranty for two service calls to repair the central air conditioning and then the heating system later that year, we were sold and purchased a plan for our own home. Each time that we used Choice Home Warranty Service, the customer service was excellent and the A/C and heating company that they sent for the service call was prompt and professional. I would recommend Choice Home Warranty Service to anyone that owns a home.

Choice home warranty has been great with all of my properties to be able to get problems fixed in a prompt timely manner. They have exceeded all my expectations.

The repairman was courteous and on time! He took his time to really make sure it was working correctly. Very happy that it is working and have not had any issues since.

Everything with well from the initial phone call to the service provider setup the repair, parts and finally installation.

Our water heater was not heating the water properly. We were only getting warm water, not hot. After testing the circuit breakers, after looking for leaks and for anything else we could think of and not being able to figure out what the problem was, we finally called Choice Home Warranty. We received a call from the company within 30 minutes. Although they could not get to the job immediately, they made an appointment with us for a couple of days later, upon which we agreed. They arrived slightly ahead of time, and checked everything, figured out the problem, made the needed adjustments and told us what the problem was. They were courteous, answered our questions and were very professional. We were pleased and glad we had "Choice Home Warranty".

Great service, timely.

I was lucky that the two problems that were covered under the warranty plan were covered and I saved more than I had paid for the coverage.

All customer service reps were very helpful and professional. You certainly took care of my needs when I had to call you back and complain about repair company you sent. They did a good job, the techs were very polite but job was not complete when they wanted me to pay and sign paperwork so had to call you back. It did get taken care of to my satisfaction.

Quick response. Called and within two hours serviceman was here. Very professional and did a great job. Warranty contacted me the next business day and resolved the problem. Couldn't be happier and pleased with both Choice Home Warranty and the repair company.

The techs were very professional. They got the pilot light to go on, after cleaning off some of the connections, and replacing the heat sensor, and have not had a problem since.

My main drain had backed up in my backyard. I called Sunday and Choice said someone would be there Monday. I received a call from TJ plumbing and they said they would be at my home around 9 am but due to bad icy weather we had that night they called and notified me that they would be here around 10 or 10:30. They were true to their word. The technician explained what needed to be done. He was very professional. If I have any more problems I would call them again and recommend them to someone else.

The garage door opener stopped working about 2 weeks before I called. Home Choice Warranty sent me the name of a technician in a matter of hours. They were very nice on the phone and knowledgeable. When I called the technician, he made the appointment exactly when I said that I would be available and he arrived promptly when he said that he would and on time. I am so happy that my problem was taken care of efficiently and promptly. I will recommend this company to everybody I know. It is a blessing to me that your company is offers warranties for things in our homes. Thank you, again. Great job by all.

Heard back via 2 email within less than an hour that my claim had been received and who was assigned to take care of it.

We called to have our dryer repaired. Your phone rep was very courteous and helpful. They gave us the order number #** and the phone # of the repair company to call. This was the week of New Year's. I called the repair co and they said they were closed until Jan 6 2014 for the holiday. I needed the dryer repaired sooner, so I called your agent back and they were very understanding and gave me another number to call. I called Exclusive Appliance repair, and they came out that evening to repair the dryer. When they got here it was late in the evening, and the tech found the problem but discovered he didn't have the correct part to fix it. He went out to buy the correct part and came back and finished the repair. They didn't make me wait until the next day! Your team and the tech was very professional and effective. Thank you for a good experience!

I was very pleased with the quick service once the contractor was contacted. I had service completed by the next business day.

I signed up for coverage on 12/27/13, I was told the first 30 are free since you can't make a claim for 30 days. I was charged anyway. After 33 days had passed & I had been billed again (33.75 each time). The drain hose on my washing machine broke & I called in for service. I told the person what had broke & the model (a Sears Kenmore/LG). The repair person came 2 days later w/ no part. After looking at the machine, he called his boss, who would order the part. I asked how long it would take & he replied it won't take much longer than a week. About 10 days later, he called, had the part but Home Choice would not pay for it. It was too soon after the 30 days. They told me I was a liar! Save yourself the $ & aggravation.

We were getting cold air from our heating unit. Not good! My wife called and a Heating and Air Conditioning company called back and set an appointment to come to our home and check the problem. When the representative arrived, he checked the heating unit and a little over one hour later, we were getting WARM AIR FROM OUR HEATER.... Everything seems to be working as it should. Thank you. This is why we have Choice!

Very prompt, helpful. Glad I have CHW.

Backed up sink, toilet and bath. Took a call or 2 to get it ALL approved but done all at once instead of one at a time.

Choice Home Warranty was there for me from the start of my service call. I had numerous situations with the company doing the service but Choice Home Warranty handled the problem efficiently and got the job done.

Terrible. I was denied my claim for a dishwasher repair because Choice Home Warranty stated that calcium buildup over the years in Maytag Dishwasher was the reason for failure. They told me that I had to maintain it. Over the years I have put the solutions recommended into the unit from time to time. I paid my premiums on time over the past 3 yrs or so and Jose, who I suspect is their resident claim denier, said that it is not covered. Would not recommend this company.

Wow.....I have been with Choice Home Warranty for almost 5 years. I cover 5 properties with them----FIVE. The service that I've had with the response AND coverage has been amazing and consistent....... From a garbage disposal, to the burners on my stoves------and NOW: a water heater issue. The water heater leaked, and I received a call from the supervisor, JOSE. He told me that he had reviewed my request that had been denied, but had reconsidered and overridden my repair request. Wow....I am so happy and appreciative of him and Choice Home Warranty company because of my great customer loyalty to Choice HW.

I'm so pleased with my service from CHOICE home warranty. I had a pipe burst under my kitchen sink. I called CHOICE and had my repairs done within 24 hours.

When my washing machine wasn't working, I called Choice Home Warranty. They put in the work order and immediately the technician called to set up an appointment the next day. When he arrived, he was very polite and very knowledgeable about the washing machine. He repaired it in about 30 minutes and it was like brand new. Thanks Choice Home Warranty

The water heater quit heating. Called and made a claim. And within a couple hrs or so I had a repair guy out and changed a piece and had hot water. Later the afternoon it wasn't working again and called the claims dept and contacted our repairman. And he brought another part and shower was nice and HOT.

With my claim I was very satisfied.

Contacted Choice Home Warranty, they gave me a claim number and they had a technician out as soon as they could. He fixed my problem. I am very pleased with this company.

The plumbing company had to come twice. The second time they accomplish what they was supposed to do.

I purchased this contract after being relentlessly solicited!!! Time came to use it & was beyond disappointed! They were great getting someone out to access repair. Repair was confirmed after a thorough exam & reported it to Choice. While repairman was out to make purchase item to be replaced, I received a call from Choice & was met with the most rude unprofessional & disrespectful individual!! I was told repair would not be made, that there was no way the leak just started, it had to be leaking before I enter into contract. Of course I would not report a false claim!! This is exactly how they make you feel!! I asked to speak with a supervisor & was told there was no one else I could speak with & that I would not receive a refund if I canceled my policy.

I had an appointment to get my washer repaired, when the gentleman arrived, he told me what he had to order, then I asked if he repairs a/c/heat units, he said yes. I called CHW and asked to have same repair person to fix my a/c unit also. The only thing I need to complain about, is that I don't get updates from anyone to when the parts were to arrive. I know the snowstorm had a lot to do with it. You are not open on the weekend either.

Was very please with the service, both filing my claim and the service that was provided.

I called about my a/c unit. I made an appointment. The tech came out. The customer service was excellent. He was very professional. The problem was cleared in a timely manner. I also called for plumbing problem. The response was very quick and they followed up to see if all was well.

I had a bad ceiling fan and was told I was only covered for 70 dollars. I said "fine," I bought one to match the other fan even though it cost me more money. When they installed the fan I sent them a copy of the fan bill, never got paid. I did this 2 more times same result. I stopped paying them since if they cannot pay me a mere 70 for a covered part how can I expect them to pay for a costly repair that they advertise. When I called them today they said since I stopped using them they were not responsible. But the fact is at the time of repair I was in good standing with the company so they are using the after the fact bs.

The oven got fixed but had to wait for the parts for an extra visits.

I called up Choice Home Warranty to report no hot water and was assigned to I.R.V. Plumbing. The plumber arrived the next day in pretty bad weather and we were told that a part was needed for water heater...He left, got approval from Choice, ordered and picked up the part and was back here at my house within the hour and am pleased that we now have hot water. Choice Home Warranty and I.R.V. Plumbing were very reliable and we are thankful about this, especially with a big snowstorm today!

The entire process was very efficient and went smoothly. The repairman arrived promptly and timely, was very polite and friendly, appeared very knowledgeable and efficiently completed the necessary repairs.

With regards to the Electrical work I needed done. The work was completed the same day I reported it. Unfortunately this is on the opposite spectrum of my experience with other claims. I believe it has mostly to do with the service providers they choose. Sansbury Electric was professional, prompt and courteous and did a great job fixing my fan and light.

Outstanding workmanship by our repairman Mr Fit-it. In short, he responded quickly, and fixed the problem during his initial call. I would be remised if I failed to credit Choice Home Warranty for their understanding on the problem and commitment to resolve it! Highly recommend Choice Warranty as your First Choice.

Service received was excellent!

I made two claims and within an hour both companies called to schedule an appointment. Both repairmen showed up on time and fixed the problem that day. Very satisfied with the service.

I really like CHW. I call them with my problem and they help me real fast and the person that help me was very friendly.

Always courteous on the phone. Prompt response time. Prompt resolution and action. A+++.

Very good experience.

We opened two different claims and within 24 hours, I had a contractor out to my home and replaced my thermostat. Quick service, experienced contractors and great customer service are the reasons we will stay with Choice Home Warranty.

The front electronic panel on my dish washer was broken. The service order went in quickly and I was contacted by repair company in less than 24 hours. The service person came out by the allotted time slot. He was kind and friendly. Unfortunately, the repair outweigh the cost of the dish washer. I was contacted by Choice Home Warranty with a check to purchase new dish washer. The check amount is under the current market value for the same brand product. I was told by Choice that they do not replace original models. I have to add additional money to get a comparable model.

Service was quick, prompt and thorough.

On 2/4/14, I called CHW to file a claim. CHW logged my claim and responded immediately with a service technician. I called the technician on 2/5 to schedule an appointment. The technician scheduled an appointment for 2/7. On 2/5, CHW followed up with me to determine the status. The technician was prompt and fixed the oven.

Choice has made it right with me I give them 5 stars.

Had no issues getting things fixed. Used the service 3 times for HVAC, Plumbing and electrical. All 3 times was satisfied with how quickly they had someone calling me to schedule service.

The team at Choice Home Warranty was excellent. The first company they gave me to fix a heater issue did not respond until the next day very late in the day. No one answered the phone at all. The second company responded immediately with a phone call and came over the same day.

My air-conditioner stopped working and I called you people. I received a call from the air-conditioning people and they came the next day and fixed the problem immediately. I would not ever use any other company. And my son, when his warranty runs out, he will pick up yours.

I have to say this was the most pleasant experience by far. I have a second company just in case but after this I will be dropping them without any qualms. Within just a couple of hours, a tech was out here to suss out the problem, order the parts and a day later to notify me they were ready to repair. Pleasant techs, cleaned up every little thing after them. Absolutely loved working with you and have begun telling everyone I know to drop the other company I originally told them about and change over to you as they cant go wrong with you. Thank you soooo much for going into business and sending me an email over a year ago to try you. It was the best day of my life.

I called to make my first claim. From the person at the receiving end of the telephone to the technician, who came to my house right on time as schedule, were both excellent in customer service. My questions and concerns were answered appropriately and satisfactory. Love CHW.

Choice Home Warranty will use any excuse to deny a claim and treats its customers as liars.

The customer service representative was very helpful. They were able to process my request quickly.

My first experience with Choice was positive. They quickly accepted the claim, assigned it to a repair Co. and followed up with me to ensure that a repair date was established. The repair Co. was on time and very professional. My overall experience was good.

I bought a 3-year policy a year and a half ago; and boy was I skeptical since it was my first home protection policy and a significant investment. A really cold spell caused the water heater to quit Jan 24, the next day we had heat pump problems. Feb 4, our washer quit working. Each time the customer service rep who took our claim was fast, courteous, and advised us on what to do next. Email confirmation of claim and assigned service company was fast and reassuring. San Antonio Plumbing came out the same day and fixed the water heater. Locke Service Company fixed the heat pump, and Tyler's Appliance Repair Company fixed the washer. All were truly superior in providing fast and courteous service. I am almost 70 years old, and Choice Home Warranty came thru each time and now I can truly say I have peace of mind.

Upstairs heating not working. He replaced the thermostat.

The customer rep was very nice when I called the other day. The order was put in the day I called and the local technician was able to come out the very next day. Very fast service and great communication.

Excellent service. Very happy.

Quick reply and fast install and repair done.

Same day response to my claim, which based on my prior experience with contractors, is very much a rarity. This was not an emergency, but I felt treated as if my repair was the most important one on the CHW list. The service reps at CHW and the service company were very cordial and professional. I will definitely recommend CHW to all my friends and neighbors. What a great value for the dollars invested, and peace of mind for my family that we will be treated with respect and responded to in a timely manner if the need arises for home repairs. Thank you, CHW!

...in the middle of doing laundry. We filed our claim on the website that night, it was very easy. Monday morning we received the contact information for the repair company and made an appointment for Tuesday morning. The repairman was prompt and professional. He had the part on his van so we were back in business in no time at all.

Very professional service from the initial request for repair to the prompt arrival of the service provider who was friendly and diagnosed the problem quickly. The repair was completed in record time and the area was spotless when the work was done. Couldn't have asked for better!

On a Saturday my central heat stopped working. I called first Home Warranty and then, the electrician. He came out and fixed as best he could on Monday.

Choice Home Warranty was incredible. Had a technician at my home in less than 24 hours of report time. Technician was very professional and polite and I am MORE than pleased! I made the right choice in choosing Choice!!!!

I called Choice Home Warranty concerning my heating/a/c as the weather was changing and the heating was not working properly. Accelerated A/C and Heating sent over a technician named David **. He was very knowledgeable and took care of the situation promptly. I would certainly recommend this company and CHW. Thank you.

I called early afternoon yesterday about a heating situation. The response was very fast and the company that come out within an hour was very good. I would recommend your service to anyone that cares about their home and I have sent 6 persons to your website. Some have signed up- with you.

VERY PROFESSIONAL, VERY THOROUGH. I appreciate Mr. **. He was on time, respectful and neat. I already miss Denise ** since the job was completed. Thank you.

Our toilet was not working properly, flushing for a long time and sounding weird. I called my Choice Home Warranty and 2 days later everything was fixed. Great communication; I received a call from the plumbing agency next day and I had our appointment for the following day. Service was excellent, plumbers were knowledgeable, friendly. They explained everything to us and told us what is needed, what is paid for by Choice and what options we have. We saved over $250 on this service alone! Thank you Choice Home Warranty - I am glad I chose you.

Excellent Customer Service. I had a situation with consolidating a service call. The person I spoke with handled it right away. Everything was taken care of.

After CHS contacted Trinity Appliance, they (TA) called ME to say they couldn't take the call (because there was no "trip chg"?) So I called CHS the next day & received permission to contact Sears Appliance Repair (the dishwasher had been purchased from Sears), they came out within 5 days & took care of the problem very economically - which I paid - and now await the reimbursement from CHS.

Before I became a customer with Choice Home Warranty I had a policy through Old Republic that came with my house when we bought it. At the previous company it would take weeks for them to send out a repairman and and the end of my yearly contract they wanted to charge me almost double to renew my policy. I have had a much better experience as a customer of Choice Home Warranty. From the first time I called inquiring about this service I have been very pleased. I was assured by the customer service agent that my yearly plan cost and my trade call fees would remain constant and very affordable. I receive quality service from skilled repairmen and Choice always calls me to make sure I got everything I needed. I am very pleased! And I will be recommending this warranty to family and friends!

Choice Home Warranty is the BEST. I switch from another company a little more than a year ago. The previous company wanted me to jump through hoops to even get someone to come out. Not so with CHOICE. They are very understanding. My experiences on the phone has been nothing less than great. CHOICE'S response time is fast, and the service tech. are very professional.

The hot water tap in the kitchen sink stopped working completely. Choice had a plumbing contractor out the next day. The contractor arrived on time, replaced the broken components and did not leave until he was sure everything was working properly. All in all an excellent experience.

The young men arrived on time and did an excellent job. I would recommend them any day. They were respectful and pleasant and did a great job fixing my problem with my air-conditioner.

I always have been satisfied with this company.

Response was immediate. Serviceman was very professional.

Even though the phone wait times were high due to the weather, I still think my experience was great. Prompt and professional.

Choice Home Warranty handled my claim quickly and efficiently. Having a home warranty with CHW gives me peace of mind!

Excellent service on a very cold day. Furnace was repaired and operating in about five hours from my call.

My heating system went down the Saturday morning before the SuperBowl. I contacted Choice to file a claim. The claim rep was courteous, thorough and competent. I received an automated call from the Choice office approximately an hour later, describing to whom my claim had been forwarded and that someone would be contacting me soon. A half hour later I received a call from the H&AC company contracted to do the work. The rep courteously explained to me that he would not be able to check out my system until Sunday (SuperBowl Sunday) because of prior service commitments. Because of the unusually high temperatures we were experiencing, I had no problem maintaining a comfortable temperature in my home over that weekend.

I had my sump pump problem and raised claim request on website, and I have got technician assigned immediately within an hour, and also CHW politely listened my requests, and also co-operated very good. I have already recommended CHW to my friend, who signed up, also received same quality response. The technician came over, also had excellent skill set and able to resolve the issues quickly. Thanks to CHW. I would refer CHW to my friends too.

Called at 6:30 on a Saturday and they found a Service Person, who called back and was in the next town. Was there when he said he will be and had us running before the house got real cold. First service call and was very happy.

Area of East Texas - I chose to have them resolved by local repairmen (a local plumber - for the plumbing issue) and a Sears Repairman for a dishwasher repair. Both were resolved very satisfactorily, and I assume the reimbursement check(s) from CHS are "in the mail" or soon will be!?

I have several rental properties and I really don't have the time to individually oversee the maintenance of repairs of each one. Thanks to Choice Warranty, I just have to make one call and my problems are taken care of by a trained and certified professional in a timely manner. The 45 service call fee is great! And I can pay that over the phone. My tenants are happy with their service and so am I!

Yesterday (Friday, January 31, 2014) I placed a repair call with CHW for my home washing machine at about 10 am (Pacific Time) and within minutes I was assigned for M/s Sachan Corporation for checking the problem & take action. CHW representative was so kind and provided me with my claim reference number, contact information and told me that my claim will be delivered for action in few minutes. I called the technician (Mario) and he was at my home in less than an hour (this is incredible and I never expected this to happen as quickly as it did). Mr. Mario (from Sachan Corporation) checked my "GE Washing machine" and was able to diagnose the problem in less than 15 minutes. It was the pump that helps draining the water and the technician said that he will do his best to locate the supplier online after he gets CHW's approval.

Super service technician very professional. Work with other home warranty companies, your company so far is the best. Happy to select this company.

Awesome!!! Choice Home Choice Warranty is great!! Quick to send a confirmation email and speedy service sending out a tech for our disposal and pool claim!! I'm telling all my friends to join and make the right "Choice"!!! Thanks Choice Home Warranty!!!

I am very pleased with the service. Thanks very much for the follow up. I wouldn't be without CHOICE Home Warranty. Thanks!!!!!

Had prompt, courteous, knowledgeable service on a recurrent problem with package unit.

Prompt attention at the onset. The tech assigned within 20 minutes, when contacted, I was informed that he did not work on well pumps. Called CW and reported what I found out from the assigned tech, was told that another tech would be assigned, never happened, after waiting a couple of hours called back to CW, was told that I could go the reimbursement route, which I elected to do. Called a local well tech, after a few calls between, myself the tech and CW things moved forward and my water was running when I returned home. The only complaint that I really have is that CW service personnel appear not to read the files before reading their scripts.

I had the "other" home warranty company for 7 years. Every year the contract and service fee would go up. Last year my wife showed me an ad for Choice Home Warranty, and we decided to give them a try since their price was about what we paid the other company when we started with them. I had a problem with my garbage disposal and the technician that came was from the same plumbing company that the other warranty company used, so I knew then that Choice used reliable companies.

BCS Heating and Air was dispatched locally by Choice the next day. Tech Colton called and arrived on time and had the heat on within an hour or so.

Great customer service.

The HVAC broke down. They said it was the fan motor and they replaced the motor since it was under warranty. They came out the next day after calling. Very easy company to have service done.

Appliance Express came out for repair of my refrigerator. He was friendly and accurate in his diagnosis and followed up with me. Very good experience.

Pleasant people to deal with and the repairs were made on schedule.

The best experience I have ever received on any warranty related services. Choice Home Warranty by far is the best in world. The Service Tech was super and very professional.

I have a double oven and I had problem with shutting off then popping on by itself. A real safety issue I thought. The control buttons were not lit up and the oven would not come on. On two occasions I had issues where I put in a claim. First time, after turning off breaker and turning back on it reset the oven and I no longer experienced a problem for at least a couple months then it happened again. The second claim I put in response time was very quickly and a technician was out to my home the next day where he quickly identified the problem, call in the part (which was the control panel).

Plumbing and washer repair. The service was fast and professional.

My warranty claim for my 2nd refrigerator was handled promptly & to my complete satisfaction. Choice people are friendly, courteous & helpful. I would recommend Choice Home Warranty to anyone.

Service was very good and very prompt.

I recently placed a service call to CHW about my electric stove not working. Within 24 hrs a service technician came out and discovered that the problem with the stove involved an electrician so I called CHW back and they were very quick in getting an electrician to call me and was out to my home within 18 hrs and fixed the problem. I am a VERY HAPPY CAMPER!!! I previously had another service co. which I received very poor service from and am very glad that I chose to switch over to CHW. PLUS CHW WAS LESS EXPENSIVE!!!!

My garage door was broke. I pushed the button and the cover popped off and the items that were inside of the cover fell out. I immediately contacted CHW and they responded quickly. The contractor was both professional and personable, completed the job the next day. The only thing that I do not like is that all of the email from CHW go into my spam email. I would not have known that CHW was trying to contact me if I had not gone into my spam. The service other than that was great.

I had an electrical problem with some of the power shutting off without tripping the breakers. Totally had become a real problem. CHW connected me with a qualified electrician the same day that I called and repairs were made the same day... If problem had not been diagnosed and repaired, could have become a dangerous problem for us.

Heat blowing cold air. The service I received was great. They sent a contractor out within 24 hours of request and it was repaired less than an hour.

The person (Jacquez) was great in helping me & made sure everything was right. I told him what I needed & he took control. He told me to call for Authorization because I was using a outside company. No problem, then I had a question for the Authorization Dept & talked to Walter. He also was great & help me out. These two went out of their way to make sure I was happy. I hope they get some credit. Choice is lucky to have these two gentlemen working for them.

The claim was handled right away and we were given a vendor that would handle our claim within minutes via email. We called the repair company about an hour later and were able to make a convenient appointment for them to come out. They came as scheduled and were able to identify the problem and fix it in the same visit. Kudos to all.

Everything was okay.

Called Choice Home Warranty early in the morning and had a Service Provider scheduled by 8 am. He was extremely polite and cheerful on one of the coldest days of the year. The garage door opener was fixed by dinner time.

Outstanding!! I called in on a Sunday to report my stove was not heating. By the close of business Monday a technician was calling to schedule an appointment. Highly recommend!!

I recently had a service call for plumbing through CHW. I was pleased that the provider sent was very professional, timely and courteous. I can honestly say that I'm pleased with CHW.

My garbage disposal was leaking water. I call, they had someone here the same day to fix it. I was very pleased with the service.

Motor had burned. Voice immediately, gave us a repair person who came out almost immediately. Confirmed the problem - called Choice. Got everything confirmed and made the repair the next day. I would highly recommend Choice.

The technician did a great job fixing my garbage disposal and toilet.

I must say, I have used many home warranty companies both for my primary home and my investment properties and this is one of the best companies yet. I have filed several claims from plumbing leaks to appliances and this company has treated the claims very fair. The service fee is fairly low compared to other home warranty companies. They always follow up with a call regarding your claim and e-mail. If there are some with bad experiences with this company, there is probably more to the story.

My experience with CHW is they cover the repair of small appliances like minor electrical outlet problems, garbage disposal and thermostat for refrigerator but not major appliances. They will always find a reason to deny your claim on any major appliance. They denied the claims for the repair of my furnace and washer. The first was my furnace. Their reason for denying the claim was that I called the first day my policy kicked in. The next one was my washer. They claimed the problem likely resulted from overloading the washer (why on earth will any reasonable/responsible person overload a washer?) so for that conceived reason it was not covered.

My furnace stopped working during a major cold blast - woke up to temps in my home of 46. I called Choice Home Warranty company who dispatched the repair request to Integrity Heating and Cooling. There was a problem with Choice being able to contact the contractor due to a computer glitch, but overall the process was smooth. Within a few hours, my furnace was back up and heating my home. There was some additional work that needed to be completed and Choice approved the work, which was completed the next morning, which was Saturday. I highly recommend Choice Home Warranty Company.