Choice Home Warranty Reviews

Excellent response to an urgent situation with my pool heater. A great technician was quickly assigned and he worked non-stop until the problem was fixed, including a trip to the parts supplier. Thanks Choice!

Claims are processed in a timely manner. Technicians are courteous and reputable companies. I recommend this company above all others. No complaints from me.

The service group called shortly after receiving the work order and were very professional and friendly. We arranged a time and date for service. The serviceman called before arriving and was very professional and thorough in his analysis and resolution of the problem.

Refund - slow but fair.

The claim process was simple and efficient. I received confirmation and assignment of the claim almost immediately, with claim number and contact number for appointment.

I had initially come to Choice Warranty from a much pricier competing home warranty company. I was nervous that perhaps Choice Warranty was too good to be true and that when I'd need to actually file a claim, there would be some sort of arcane reason in the fine print and I'd end up being stuck paying out of pocket the full price of the repair.

I was very please with both technicians. Arrangements were made for appointments and they were very punctual and very knowledgeable about their fields. I was also very please about efforts to follow up on each job.

I was having an issue with my toilet not filling up with water once flushed. I filed a claim online with the Choice team and within a few hours, they had a tech assigned to my claim. The technician was at my house the next day and had my problem fixed immediately. Thanks, Choice!!

I'm very pleased that Choice has covered the cost of the garage spring at my Sells house. The supervisor whom I talked to was very understanding of the situation.

Very satisfied with your customer service and the repair man.

I was notified at 10:30 that there was no heat in in the house, I called CHW and requested service. At 12:31, got a message from CHW that a technician had been dispatched to the address. Dispatched! WHAT! I contacted the Provider and he answered and told me he was changing his schedule and would be at the site within the next hour. WHAT! I asked him to call me if he had any problems and with results. He called me to let me know he was there and about 10 minutes later, he called to let me know the was working and he was done. He explained what the problems was and how to correct it. I thanked him and let him know I would let CHW know the quality of service he had provided. Temperatures in our area were at 11 - 23 and not going up. The quick response by CHW and the contractor was excellent.

Called for service on washer service. Next day serviceman was here and made repairs. Was efficient and kept work area clean as she worked. Highly recommend Choice Home. In fact have recommended to at least 3 people who have purchased your plan. Along with person that I just got off the phone with. Outstanding assigning contractor to do work and scheduling .Overall can't say enough good things about Choice Home. Thank you. Thank you. Thank you.

We had a very positive experience with Choice Home Warranty from the first appointment scheduled over the phone until the end of the visit. The repairman was very professional and friendly. This is the second time we've had someone come out to repair something for us and we've been very pleased with the excellent service each time. We'd definitely recommend this company. The turn around time from the moment we report a problem until the time the parts are received and installed has been very reasonable. I'm glad we have this service.

My garage door opener became inoperable with the door up in 2 degree weather. Called Choice in mid-afternoon, got an immediate response and a quick call from Doors in Motion to set up an appointment to repair the door opener. The technician came at the appointed time the next day and within an hour had it repaired and operational. Thanks.

The company that came here was great and got our heat going very fast. Thank you for your fast services.

Please keep in mind this is my 1st time having a home warranty program. I have nothing to base my experience on so I'm giving it 4 stars (happy). I bought a 1956 small ranch style home about 9 months. Took out a warranty since it came with older appliances. My counter top cook stove left burners quit working. Called to have it repaired.

Alarm was going off on the septic system. Got a hold of Choice and within hours there was a technician here to repair it. Great service. Fast, efficient.

They showed up on time and did a good clean job.

We are pleased with your response time. However, there were too many conflicting e-mails which confused us. Our problem with the water heater is now fixed thanks to All 1 Plumbing and your company.

A very competent plumber came promptly the next day, but was unable to determine the source of the water. He explained that if the water appeared again he would return following up with no additional charges. Today the water returned, but I was able to determine that it was from the condensate pump that was attempting to carry the overflow from the humidifier to the outside but was blocked by ICE. (No drain in the basement.) So I turned off the humidifier and the condensate pump and mopped up the basement. Very prompt response from CHOICE.

The serviceman was very knowledgeable about and how to handle the problem. He was here on time when he said he would be and went right away taking care of the problem.

David with Aqua Tech is very prompt and very good at fixing/resolving pool pump issues. He has been assigned to my claim at least times and all 3 times has satisfactorily fixed the issues.

Choice Home sent a repairman within hours of my call. The serviceman was prompt, pleasant, and fixed my problem in just a few minutes.

Choosing choice warranty was one the best decisions I have ever made. My claim was handle instantly by Jacob. He was attentive to my request, knowledgeable, courteous, very impressive with the company icon mechanical repairs men Ron, Jorge. Completed the work very much to my liking.

Excellent Professional Service!

Had response back within a day after reporting the problem. Technician was updating when he was running late. Overall good experience.

The contractor was on time and well professional. Choice Warranty followed up throughout the entire process. I have began to share with family and friends about your company.

I have been pretty happy with Choice Home Warranty. They are quick in answering the phone, and the claim is also handled within 24 hours. So far so good. Recently I had some minor electrical problem at my rental unit, which was fixed promptly. I have told all my friends and family about Choice Home Warranty. Their service charge is also lower than American Home Shield and others.

Their service is being on hold and not responding to claims. They bend over backwards to deny all claims and this is also a quote from their contractors as well. You get what you pay for and they offer free months so they can get you on but don't expect service or professionalism from them or their contractors. Their contractors told me they personally have American Home Shield and they would never have Choice because they do everything to deny claims. I change two of my personal residences to Choice and it was the biggest mistake I made. I wouldn't give them even one star. Be careful because they have aggressive sales people who will do everything sign you up but will definitely not be there if you need them.

My heat went out on one of the coldest nights this year. Contact Choice and they assigned a technician within an hour and he was close by and came the same day. Heat was up and running within an hour and a half. He had the part he needed on the truck and was very professional. Now that's service!

Choice responded to my complaint with assigned contractor the same day. The work was done the next day. The contractor that did the job was very efficient, nice and polite. I have already recommended my friends to sign up with Choice. Thank you for a job well done.

Our washer broke. A man looked at it. I had to call Choice Home Warranty three times before they could tell me when the washer could be fixed or replaced. During the third phone conversation, I was told that I will get a $300 check in the mail in 30 DAYS! Keep in mind my washer costs $750. My aunt's home warranty covers 100% cost on replaced appliances. I'm canceling after I get my check and taking my business to a place that will help me in a time of need that I am paying for! Choice Home Warranty is a joke. DON'T USE THEM! BEWARE! I was also told that if your air conditioner or heater needs to be replaced they will only pay max $1500.

Furnace would blow out heat for a while then it would start blowing out cold air. The repairman took about 45 min. to get the problem solved. Very professional. I would recommend Choice Home to others.

On December 7th, 2014 customer service representative for Choice Home Warranty notified us that repairs for our 2 1/2 year old Maytag dishwasher exceeded its value. Informed that they would send a check (within a month!!!) for only $190 towards the purchase of a new dishwasher. Told them "that was not reasonable". In accordance with the agreement booklet, I mailed a letter on Jan 6th asking for mediation. Subsequently I have called 2 times asking what the resolution will be. Both times I was told someone would call me back. It has been 6 weeks and no one has addressed my request for mediation. The new dishwasher was not a high-end model. I chose a Maytag at Home Depot. It cost $548 plus $99 for delivery and installation and $20 for an installation kit. We have scanned a copy of the receipt for the new dishwasher and our letter to CHW. I do not feel that we have been treated fairly. Thank you for your assistance.

Our representative, Kyle, was extremely understanding with our problem and I felt that he went above and beyond what are expectations were when we discussed our claim. He was extremely understanding in getting our issue resolved and is a definite asset to your company and your customer service program.

I am very impressed how my situation was taken care of, no hassles, just complete service. Thank you Choice Homes for taking good care of me, so happy I am part of your family. If there is anyone on the line about taking this out for them, trust me you will not be sorry going with Choice Homes, they treat you with the utmost respect and 100% go out of their way to get your repair taken care of.

I was more than satisfied with customer service representative who then had a very professional service repair person to contact me that same day and set up a time (same day). They came in, repaired what they had to, collected his pay and my washing machine is working great now. Thanks for the wonderful experience.

This was a very positive, first experience with CHOICE. Upon registering the claim, CHOICE made immediate assignment to a repair company. The repair tech called and arranged to inspect/evaluate the problem. Tech showed up same day and made diagnosis. CHOICE service team gave approval. Although it was not practical to repair, a fair settlement for replacement was approved immediately. Thank you!!

Choice was professional and courteous during every interaction. Our first time using the home warranty with Choice and they patiently explained our options. We are pleased with Choice as our home warranty provider.

I call because my heat no were working and the same day the technician fix. Thank god because was too cold.

I am very pleased with the service that I received from Choice Home. I submitted my claim on 2/12/15 and received a email with the information for a technician within 2 hours!!!! Choice Warranty also called back to make sure that I was able to schedule an appointment. I am very pleased and I am very glad that I have them for my warranty company.

Very fast and helpful in resolving all issues with problem. Deeply recommend to everyone who needs any type of appliance repair.

We filed a claim approximately 30 days ago for a refrigerator at our rental. They dispatched Sears and the charged $45.00 and said the frig was fixed. On 02/11/2015 I called because the frig quit working again, it took till Tuesday 02/17/2015 to send someone out and again charged my card an additional $45.00. The tech reported back that the frig was not repairable. CHW called and reported this to me and let me know that because it was leak it was not covered because it was not mechanical. I would not recommend this company to anyone who is looking for prompt service.

My tenant called Monday morning to report that they had no hot water. I gave her the Choice Home Warranty number to call and a plumbing company was assigned that afternoon. By Tuesday noon the water heater had been repaired. That's excellent service in my books.

So overall experience with your company Good/excellent. I happy with your company and your performance. It appears like you are going with through big turn over or management change. Whatever. Thank you for giving me the opportunity to express my experience. Have a good day and weekend.

Heat pump would not put out hot air, M&A HVAC was on time and diagnosed the problem quickly. Did a thorough job in further checking the unit.

I was very impressed with the quality of service provided by Choice Home Warranty on my first claim. I waited less than a minute to speak with a representative and within an hour we were contacted by a service technician. The service was provided in a timely fashion and the matter was resolved. I am especially impressed with Choice Home Warranty's follow-up to make sure that everything went well.

My refrigerator stopped cooling and the repair man was very prompt in accommodating my situation. He not only repaired the problem, but also got my ice maker working. We are so pleased with the service. I thought I was going to have to purchase a new refrigerator, because mine is 14 yrs. old. He saved the day!

Policy ** 1/2/14 to 2/2/2015: Service fee 45.00 had a claim Nov 2015 microwave. Agreed to 170.00. Call Dec said it mailed Nov 17 2014. Had to wait 90 days for check. Jan 2015 received call to renew. Said I was waiting for Feb to see what happened to my check. Said it was cashed. I denied getting it. They were investigating, he said they would get back to me. No return calls from them, only to renew **.

Very prompt service. Customer service is excellent. Very helpful.

The response and service date/time have been set as to my request. Due to older type of the machine and problems with spare parts, a reasonable amount of money was refunded towards purchasing a new unit. We satisfied with such service and decision.

I was very please with the experience I had with Choice Warranty. I called them on a Sunday to get help with my heating unit that had stopped working in the middle of the night. They sent me the information that I needed to get my unit service. The people they chose were very friendly and was at my home at the scheduled time.

Your staff who handles the claims were very professional and timely as far as submitting the claim. But the technician who was to do the work I would not recommend him to my worst enemy. He kept giving excuses why he couldn't show up. Finally when he did show up he had nothing to work with, asked for the $45.00 and left. Never called back or came back.

We have a 9-10 year old pool/spa heater. After several repairs, technicians claiming to have cleaned out unit each time, spanning over the last 3 months, the unit finally became more expensive to repair than it would be to just replace it. Choice Home Warranty said they needed it to be notated on repairs that the technician did clean the unit out. Once that documentation was provided, they then claimed that because there did appear to have dust inside the unit, the unit obviously being an outdoor unit, that in their opinion the unit was not maintained, thus they would not cover the unit. I asked the technician if there was anything I could have done to have maintained the unit any better and was told there was absolutely nothing I could have done to have kept the unit from going out. Since Choice obviously does not cover what they say they will cover, it was unnecessary and too costly to continue to use their services and I canceled my policy.

The technician that was assigned to me, for my home, was very prompt on arrival. He thoroughly explained what seemed to be the problem. To make sure though, that the problem would not continue, he used heavy duty equipment (augur) to search from one end of the home to the other which was at the front street level. This machine weeded out all debris, dirt and grime found in the line. Most was from a previous owner of the home, before 2012. Very long hair, that I do not have was found to be clogging up my kitchen sinks and also the guest bathroom tub. Before the equipment was run the entire length, I had no idea that the guest bathroom tub would later be affected. I am living alone and only run water down the tubs not in used weekly. Extremely happy with the contractors available to them. They made my hard work of bailing water GO AWAY.

Very pleased with the prompt and polite manner in which my claim was handled. This helps take a lot of the stress out having a repair problem and the inconvenience and expense associated with it.

Replaced GFI outlet and a plain electrical outlet. The company sent was very professional, prompt and courteous! Thanks Choice!

My washer quit spinning. Placed an order for repair to Choice by email and had a repair company assigned in less than one hour. The repair person came and assessed that the repair would cost more than the replacement of machine. Choice Warranty representative called and explained the situation and offered me a check to replace washer. The money was very fair and so I accepted the offer. I have three properties covered with a Choice Warranty and every claim has been handled in an expedient and professional manner. I will renew coverage when this contract is completed. Thank you.

Had a shower head that was leaking on sheet rock and wall, and thought maybe the plumbing was leaking in the wall. The plumber came out and checked it out and found that only the shower head needed to be replaced, which was not covered by our warranty. Still he only charged us the warranty call out, which I thought was more than fair.

Sears home services came and repaired my washer and it worked for a week and then I had to recall them to fix it again. It is still working now, they replaced the same part as the first time they fixed it. I hope Sears will have better trained technicians the next time we call to have something fixed.

Choice was responsive to my problem and they found an excellent local plumber who took care of situation. I highly recommend Choice for their service and reliability.

Garage door would not open. Good response from Customer Service who entered the claim. I had a "confirmation" e-mail within minutes and a call from the Contractor approximately an hour later. The Contractor arrived on the agreed time, identified the problem and cleared required action with Choice. The work was completed during the same visit. Choice actually approved fixing of an item not covered in the policy. Great service Choice!!!

We could not be more pleased with a company as we are with Choice Home Warranty. The personnel, from the office staff to the technical staff, are fully equipped to handle any job they are called upon to do and do it with respect and consideration for the homeowner's concerns. They hire only the most experienced companies to do the job so it is done right from the start. You will appreciate the Choice Home Warranty Company as much as we do. They have our highest recommendation.

In reporting my claim, I was able to reach a live representative who was courteous and responsive. I was told what local service provider would perform the work and received follow-up calls to ensure an appointment had been set. Very satisfied with the experience.

Once we got the repair date straightened out the service was excellent. Jesse, the owner of Elite, was our service man. He was friendly and efficient. I would want him back in a heartbeat. I have been with other warranty companies and yours is by FAR the best. I recommend you to everyone.

Everything, from initial phone call to report problem to present has gone well. Problem is still not fixed, though.

Choice Home Warranty has been professional and attentive to the few claims made. Their staff listens well to understand the claim being made, clearly provides the necessary information needed regarding the claim, and follows up to confirm claim is completed and you're satisfied. I'm suggesting the subcontractors CHW use to service the claim, need to more responsive regarding acknowledging the claim. When they arrived they did handle the repair professionally.

The technician advised that water was frozen in delivery tube and removed ice maker. Leaking water in the freezer which in turn caused ice to form on lower shelf. Took down model number of refrigerator and checking with you to order a new one.

The technician assigned by Choice Warranty was excellent and professional.

It was nice to see you for the company to come out again for the same thing and not have issue in repairing my dryer and it was less than 30 days from the time They came out the first time. So I didn't have to pay another fee. It's nice to have a good to stand by you in your time of need.

My dryer needed a new motor. JB Services were professional and very friendly. I was told it would be 3 to 5 business days. Mr. ** arrived two days later (on a Saturday). I would not only recommend Choice, but also JB Services. Thank you for a job well done.

Made the claim. They responded right away with an assigned plumbing company. The plumbing company called me a few minutes later and set up an appointment. Very happy with the superfast service.

I called in and given a claim number. The technician assigned called and scheduled an appointment. I was provided a courtesy call and met technician at my home. Repairs were done quickly and efficiently. Technician provided me a receipt and was out in 30 minutes!

We had a heater break down in February. Technician states it is a blower. For 3 days, Choice Warranty says it still needs information from the technician, technician says he has given them everything, and now they want to replace only the module they THINK might be responsible for the blower not working. The kicker is they want to order it online and it will take who knows how long to get here. Even if they order it overnight, I am facing ANOTHER weekend with no heat in February with a toddler sick with pneumonia. To top that off, the technician says even when he replaces the module, the blower might not work and here we go again. At least 5 different people, including 2 supervisors have promised return calls that never came. There is a module with a blower right here in town the technician could have installed this week and my kids would have heat this weekend.

I was extremely pleased with the very fast response to my service request and the quick service. The technician was very efficient and thorough. He was very polite and professional. The is the best service I have ever had from any company.

The washing machine was making an awful noise when the wash cycle started. The service repair man was at the job site the same evening of the call. As I wasn't expecting him until the next day, it was a pleasant surprise. He (service repair man) was polite and knowledgeable and fixed the washing machine expeditiously. I sincerely appreciate the great service.

Service man on time. Fixed problem in timely manner. Would recommend Choice.

My dryer decided it would run as long as it wanted to often leaving me with scorching hot clothes and a full lint screen which I knew could possibly cause a fire. As a new member of Choice I was reluctant to call but I did and the service I receive was wonderful. They were one step ahead of me throughout the required service. I hope not to have many repairs but if so I hope all of my experiences are wonderful!

Our 8 year old Samsung over the past week or so was getting warmer and warmer, not a good thing in a refrigerator. Finally decided it was time to call in an expert. Called Choice Home Warranty, got a call back from Home Workx USA in a very short period of time setting up an appointment. Tech showed up on time, took about 1 minute to diagnose the problem, ordered the part and he was on his way after filling out the paperwork in about 10 minutes total. Part should be here in a couple of days and the tech said it would only take about a half hour to 45 minutes to install. He could not have been nicer and very professional. The service fee was also very reasonable. I highly recommend these folks.

The service company was fast to respond which we greatly appreciate. The service person was very pleasant. He did an outstanding job and cleaned up after himself. CHW called us after repair to make sure we had no further issues.

The repair man was very prompt. He was very eager to come and take care of the problem. He was really nice.

I like their services, customer service people, good overall. I feel they are really good. I recommend everyone should buy a warranty for Choice Home Warranty.

The pricing and service options have impacted my opinion very favorably with Choice. I was able to make a one time payment for services and a great discount. When I called for service I received the repair in a timely and professional matter. An email follow up confirmed an appointment, the tech took care of the repairs in less than an hour, that simple.

Very good service. Within an hour a tech was assigned to the claim. Within 24 hrs. the matter was diagnosed and we are waiting for the needed part to complete the repair. Tech assigned very professional. Good quick service. What more can I say.

Very fast, good and nice plumber. Call on Monday plumber call on Monday everything fix next day. Great company use to be with American Home but you guys are better.

The electrical parts were replaced and the guy changed out the builds, was very professional and nice. Was a little late but did call. I would definitely recommend him and use his service in the future.

I called in month ago to sign up to the service, and they said "your service will start in a month from now..." I have sink clogged so i called them today to see if my service start or not to claim that... The lady said "today is first day for your service." I told her about my sink. She said "sorry we don’t accept claims in first day." Asked why, she said home should be perfect in first day. Asked that no one told me about this policy, "yes sir we apologize but still we can't do service for you," so asked her to cancel my policy. She directed me to gentleman who told me that people wait till first day of service to claim...

My claim was handled in a prompt, professional manner. The tech explained problem and it was fixed.

Had selector/timer replaced on our GE washer. Choice Home Warranty responded immediately to our claim. Service tech arrived on time and completed the repair within a few minutes. Very pleased with the service.

Repairman arrived at the agreed upon time. He was knowledgeable and got right to work. I would recommend the company as they lived up to what was promised.

I was truly nervous with the cold weather and 2 small children that the service would come out and possibly not have the right party or not able to fix the heat on the same day they came out. It was a blessing and it was fixed and now it's up and running.

I called Choice Home Warranty one day and next day before noon my power outage was fixed and I'm a happy camper.

Tenant said dishwasher did not have water coming in. I went to check and confirmed. Called Choice and they wanted to send out tech right away but tenant had to postpone. When Tech came, they quickly identified that the dishwasher did not actually have a problem. It was operational procedure. Solved a headache for me. Thanks for the quick service.

My garbage disposal sprung a leak and shot water across the kitchen. I called CHW, spoke to Marquis at about 1:45 pm, and by 4:15 pm that same day the technician arrived, assessed the situation and installed a new garbage disposal. Both customer service and the technician contributed to an excellent experience.

I have had a fantastic experience with Choice Home. This was my first time making a claim and they made it easy and fast. I was contacted by their vendor within 5 hours to look at my problem. The next day the issue was resolved.

This is the 3rd time that we've had a problem with our dryer not heating. I spoke with Darren from Complete Home Solutions about an appt. He made an appt. for Wed. but on his way from his home to another appt. he stopped by to check our dryer. He said the problem was the timer and will order the part. We only have to wait a couple of days. Darren was very efficient and polite.

The technician from FL. PLUMBING SERVICES was business-like and courteous. Without hesitation, he solved the W/H problem (upper and lower thermostats were replaced). I was extremely well-pleased with the personal and professional service given to me by CHW.

The service representative was very thorough and polite on the phone. The call was taken promptly, and the next day, the contractor called to scheduled for appointment. Happy with the service so far.

I called about my tenant heating system was not working. They came out and determined the problem and was authorized for repair by Choice Warranty. I was very satisfied with the repair.

I called in @ 7:00 am because my furnace was not producing any heat. I was assigned a claim # and waited for a repair firm to call. Dan from D&S called a few hrs later. Dan said he would be out in 1/2 hr. He was clean and identified himself, made repair quickly. The entire experience was better than I could have expected. Thank you so much!!

Thanks. I was cold now I'm warm... Heater fixed Lickety-Split!!

The service technician came out to our home about two hours after I called. He spent a number of hours fixing the lack of suction in the pool filter. When he left, the filter worked fine and the pool area was clean.

Very disappointed with this company. Have been paying them for a year now and only tried to use the warranty twice. The first time it took them two days to find a company to come out and look at my dishwasher. The companies that they manage to find consist of employees that look rough and don't seem to know what they are doing. The second time I tried to use my "warranty," they refused the repair of my refrigerator saying that a leak is not covered under their policy of wear and tear. What is the point of having a warranty?

J&J appliance repair was great and very fast. Thank you.

The serviceman did an outstanding job.

The company, Masters Plumbing and Septic, called Monday after I filed the claim on Sunday. Impressed with their quick response. Rocky checked all three toilets and concluded that all three had one common problem... the wrong type of rubber plug. One toilet had a broken flush handle (he ordered new one), one was flushing too much water due to a wrong setting. One toilet had to be shut off totally to stop the leakage of water. The water level was wrong in all three toilets. He will return to finish the repairs soon he says.

The telephone person was courteous and arranged the technician the same day and got it fixed. Thanks again for the team for the professional work.

The service experience was not at all what was sold to us. The policy sold to us has more exclusions that were never explained. Feels like this was a real bait and switch tactic on us and we purchased a 5 year policy! Seriously considering our next action steps. Advice to others: ask questions regarding coverage and get it in writing. The hard sell pressure tactics have left us with a service warranty that has very questionable value. Shop around for home warranties, ex. told hot water heater was covered, never told about exclusions. Called for service to find out nothing is basically covered and paid $45 service fee to find that out. Was never told there is a monetary cap on services. In the end, the warranty is only good for small repairs.

First issue they said they will replace your appliances if could not fix but if your stove is a couple years old they give you the value that it may be worth today. If paid $400 you may get $175. Deceptive. Second problem if contract word something wrong or house had defect when was built they will not cover the problem which you have no control over issue. Deceptive. But you pay $370 @ service fee $45 dollar and we get nothing but games like this. I am very angry.

Choice did what they promise. I needed a repair on my dishwasher and submitted my request for a repair. I received a confirmation email with the name and number for GPA, my service provider. They contacted and set an appointment with a 2 hour window, and showed up as promised. Very polite and professional, assessed the problem and set a time to return the next day with the parts, again, with a 2 hour window. They contacted me about halfway into their window and said they would be about 30 minutes late, apologized and offered to come or reschedule. I said no problem and they came, as promised and repaired the dishwasher. They cleaned up after themselves, worked quickly and again were very polite. I bought a 5 year policy, this was my first claim, so far so good.

Everything went well with the whole process of the service visit - The technician was prompt and decided what to do about the microwave. Sherry was very professional and personable. It was determined that it was too expensive to repair the microwave so the microwave will be replaced. I was never notified of the results; I ended up calling to find out the final decision about the microwave. I was told a check for $170 would be sent to cover the microwave.

Within 48 hours of calling a service call, my house heater was back in service. Empire Mechanical LLC troubleshot and replaced a faulty ignitor for my heater in 8 hours. Thanks to Mike ** for hard work and sending me a receipt the next day as I requested. Excellent customer service.

The claims process was very simple and efficient, I called and gave a description of the problem and was contacted within a couple of hours by the electrician. My problem was fixed the next day.

I had called about my hot water heater and Choice Warranty was able to get a repairman out quickly to me and I was very happy because we live in a rural area and this situation was handled very professionally. Thank you!

There is MUCH "fine print" included in the requirements. For example, when selling the product they claim that plumbing is covered, yet if there is any issue outside the walls of the home then it is NOT covered. A subsequent claim required that I produce a receipt for the previous non-covered plumbing issue. It was months later and I did not have the receipt so they would not cover the new problem with the washing machine.

This company is a scam and do not intend to honor your claim. I have been trying to get a claim honor since April 2014. I asked that my account not be renewed because I was paying premium for nothing. Now am told that my claim also is terminated because I do not renew my contract even though the claim is still pending during the year I paid premium for.

I was totally satisfied with the way C/W handled my problem. I was given a contract # and the name of the company that would be calling me with an appointment within 24 hours. That didn't happen.So I called them twice, still could not get an appointment. I called C/W with my problem, the rep made a call and the repairman showed up that day. Thank you Choice Warranty. Happy Customer.

Always great customer service and always professional service personnel. Quick responses and great service.

I've used Choice twice so far. Once for a garbage disposal and once for a spring for a garage door. The disposal was replaced faster than it took to get confirmation to fix it. The spring was not covered, which I find disturbing, because it is connected to the opener. Without the spring the opener can't open.

I was so pleased when I called Choice Home Warranty for my plumbing problem. The toilet was not flushing properly. They were professional and handled my claim immediately. The plumber came the next day and fixed the problem. I would recommend Choice to all my friends who are home owners and fear something breaking and not have the money to get the repairs done.

Tech came out same day as claim was filed. First repair did not last. He came back next day and was able to determine the actual problem. Had to get parts but was back next day. So far, water heater appears to be working ok. Very pleased with service and technician.

I claim Garbage Disposal: Leaking Water on February 02 and get the service within 48 hours. The plumber replaced the device quickly and carefully check all the pipe to make sure everything is OK. Very impressively. I like the excellent service.

Please convey our special thanks to your talented technician Mr. Bhanot ** at ROCKY HVAC-R, LLC for his efforts and the wonderful job he did to bring back to work my Electric Heating System Unit. I'm greatly appreciated his attention to detail and relentless determination to solved our problems on a such short time. I'm very glad that as part of your team you have a Mr. Bhanot **, who's very good specialist and a he also has a great personality, which is not easy to find. I'm sure that it is a joy for you to work with such dedicated and talented people. Thanks again.

I have been with Choice for nearly a year and have had a few claims with them. They always have serviced my claims quickly & efficiently. They even call to follow up to make sure you were satisfied with the service. I would recommend them to other home owners.

I really appreciated the prompt response from CHW! I got my email with the number of my servicer almost immediately! When I called and didn't get a call back the next day from the servicer, a CHW employee called and directly connected me to the servicer!! The people who came for my job were very helpful and informative!! I now have heat!! Thank you Choice Home Warranty!!

It was Tuesday afternoon when a horrible noise started to come from behind the laundry room doors. It sounded like someone was dragging a stick against a picket fence. We soon realized that the noise was coming from our washing machine, which was in the spin cycle. We called CHW and were assigned a claim number immediately. A technician called us within an hour and made arrangements to come look at the machine the following day. Once he arrived and determined that the machine would have to be taken into their repair facility, he called CHW and received authorization to remove the washer. Within 24 hours, he called back and arranged a time to return the washer. The technician was right on time and within 15 minutes of his arrival, the washer was back in service, operating perfectly. Thanks CHW, for service beyond expectations.

I called Choice Home Warranty on Wednesday morning to report that our 5+ year old Whirlpool dryer was taking FOREVER to dry the clothes. The technician they dispatched - Chris from Gimino's Appliance Repair - was here by 1:00 p.m. (he would have come earlier but we were on our way out). He opened the dryer completely up, cleaned it out, greased the roller bearings, cleaned out the lint exhaust pipe, and determined that the heating element and the thermistor fuse were both shot. He put the entire unit back together and said he had to order parts, and that he would call when they came in.

Repair person was polite, clean, and knowledgeable. He quickly diagnosed the problem and ordered the part.

My heat did not come on. I submitted a claim online Thursday. CHW assigned a claim number and contractor the same day. I called the contractor that day and they came out the very next morning. The contractor discovered the problem and my heat was working again within four hours of them arriving. I was greatly relieved and appreciative. I would and have recommended CHW.

Choice Home Warranty services was timely and efficient. In less than ten minutes they had located and secured a technician to repair my dryer. I called the technician and scheduled him for that evening. He came and discovered that I had a shortage in my door beside a broken belt. We called Choice back and they approved the repairs without a qualm. I paid my low service fee and I had a working dryer again. Thanks to Choice for their care and concern.

CHW people on the phone were very professional and helpful. The service company, Bestech, were knowledgeable, professional and timely. I really could not have asked for a better resolution to furnace problem other than not having one.

The repairs were made quickly. More importantly they were made correctly. The serviceman was professional and friendly also.

i called and said my dryer wasn't working and they immediately gave me the information to contact the appliance service to come out and check it out.

Our dryer stopped working. We called CHW and were given the name of a technician the following day. CHW immediately followed up with us to ensure that we were able to make an appointment with the technician. CHW was very efficient and courteous with our claim.

I wasn't pleased with the first tech who came out but when I called back and had to get a second tech, I was very satisfied with him.

I have three toilet and all three toilet had an internal leak and the flappers, and flush valves were very bad as well. I contacted Choice and they dispatched a serviceman to take care of my issues.

Great experience.. Called for service, the next day my door was fixed. The company Door in Motion provides quick professional and excellent service.

I placed an order for repair on my hot water heater around 4:00 pm and was contacted by a local repair agent within thirty to forty minutes. The plumber was at my house by 6:00pm and did the job in a timely and efficient manner. And he was most pleasant. I also received a couple of follow up calls to ensure that I was satisfied with the service. Thanks Choice.

So far I've had two claims and both were not covered. They seem to always find a loophole to get out of paying. One was a water heater that I had to pay $2000 to replace because it had sediment in it. That disqualifies it. And now the electricity is out in part of my house and they don't cover tracing the wires to find the problem.

Choice Home Warranty through no fault at their own had to send a second repair person to my house. The first vendor was worse than horrible (Diamond Appliance Repair - IF YOU GET THIS VENDOR CALL THEM BACK TO ASK FOR A DIFFERENT ONE). The second vendor was phenomenal, he actually fixed the dishwasher and after three days of use no leaks. VP Appliance Repair was great to work with and explained everything to you. Great workmanship and the most amazing thing is that he put the dishwasher back in place that the first repair guy did not. VP Appliance repair found another source of leak and remedied the situation. Choice Home Warranty stepped up to the plate and got the equipment running again.

I placed a claim one week ago and my refrigerator was repaired last night and in working order. Choice along with the assigned vendor were both professional, expedient and attentive to my needs and schedule. No comparison to my former warranty company. Thank you.

2 toilets were stopped up and wouldn't flush properly. The contractor you assigned contacted me on a timely basis; came to my home the same day and promptly corrected the problem. He was professional, thorough and did an excellent job.

Customer service was pro-active following up after the dispatch for diagnosis, and approved the work right away. Thank you.

Tech responded within 90 minutes after my first call for service and fixed the problem within the next hour. Great company and knowledgeable Tech. I was very satisfied and happy. You can trust for quality and timely service.

I called and provided customer service rep the info and problem pertaining to my appliance (stove). They scheduled an appointment, and I waited for service tech to contact me. I was contacted almost immediately, and I scheduled a time for the service. The technician arrived, and quickly repaired my stove. Very polite and professional. I would definitely recommend Choice Home Warranty to anyone looking for a reputable company. I've used them several times, and they always came through. Great Company.

Well, the tech. came, check the stove and find out the problem. The next morning he order the part, and in the afternoon came; and fix the problem. He show me that he know what to do. He was accurate and fast.

Excellent customer service. I really like being a customer of Choice Warranty. They are professional and are worth the money. Great vendors who are professional and always same day service.

My home warranty with Choice is for a rental property I own. The communication between Choice and I (the landlord) has been excellent. Communication between my renter and the contractor has been rather slow but primarily due to scheduling issues of my renter. They have come on Tuesday and diagnosed the problem to be a broke heating element of the oven. The part has been ordered but not yet installed. Promised to have it done no later than Saturday the same week.

Placed a claim for my furnace. A technician came out, reported the claim, said that the unit was old, sent pictures. They told me the technician said the system was not maintained denying my claim. I cancelled my service. I was told by the company they never pay claims over $100.

We called on Monday night about our refrigerator and a service man was there on Tuesday and today he installed a new motherboard for our refrigerator. Exceptional Service!