Choice Home Warranty Reviews

My washer shut down on an already crazy morning. I submitted a request for repair and a tech was out that day! I was unaware that I was actually dealing with a plumbing issue and when Choice was notified of that, they had a plumbing company out the very next day. The plumbing company's service was top notch!

We have had a great experience with Choice Home warranty. They are prompt and easy to deal with. Choose Choice when you decide on a Home Warranty company. They are great!

This was my first service call with Choice Home Warranty. I called to have a claim placed for the repair of a Whirlpool Dryer and was impressed with the timely and efficient protocol of their follow-up to the request as well as the courtesy and professionalism of the Technician sent by the Appliance Company. Thus far, I am very pleased with their response and would highly recommend Choice Home Warranty to my friends and neighbors.

We had no heat for 3 days during the coldest weather of the year. I called to report that we had no heat. I waited and asked for the names they had contacted, but was told they couldn't provide that info. Finally, we contacted a company they found. The guys from Complete Efficiency Air were wonderful, clean, polite and knowledgeable. They found a breaker inside the unit we never knew was there. Heat came back on, but quit again after about an hour. I called, and they immediately returned, only to discover the last repairman had by-passed the heat in the unit outside which ruined the computer board. When the new board arrived, they pleasantly returned and installed the board. This recommendation is lengthy, but it doesn't begin to describe our relief that we have Choice Home Warranty. I'll gladly recommend this company to anyone!

Choice Warranty quickly lined up a service technician to repair our heat pump that quit working in the middle of a snow storm. Had it up and running fast. Choice covered the required part and the labor and saved me $600!

Professional and accurate.

I was satisfied with the service, the only thing that was a major inconvenience was that the service man was late. I understand that it was out of his control; yet it made my day difficult.

The service was very friendly and fast.

Replaced the pool pump.

The process was handled easy and quickly, plus the customer service rep was very professional...I liked that! Service was in a few days...not bad! Keep up the good work guys!!

I have to admit when I signed up for Choice Home Warranty it was with a bit of trepidation.... You hear so many stories about how most of these companies are not reliable! Just this week I had an issue with my washer. Reported my washer problem to them and they immediately assigned a tech to service my washer. The tech came out, diagnosed the problem, and reported back to Choice Home Warranty.

Service persons were very nice and worked until they got the problem solved.

My wife and I had an issue with our dishwasher and Choice Warranty responded within a couple of hours. We were able to schedule a service technician, and they were out to look at the machine within 2 days! Although it was declared a loss by Choice Warranty, they gave us fair replacement value.

Choice has been a blessing to me. Every time I have a problem they are prompt, professional, knowledgeable and very kind. I'm glad I found you!

We received excellent service when sump pump on our rental property broke down. They authorized the replacement without any questions asked. The customer service representative were very friendly and professional. I would highly recommend Choice Home Warranty for anyone looking for quality warranty coverage.

CHW sent a company out that did poor work - left me in the cold for 2 days and he ask for money out of pocket which I gave him. The company finally did an okay job but after 30 days the problem arose again. But I called them then they sent another contractor out from another company. They came out right away about 9 because I called about 6 pm Friday.. he did temporary work to get me thru til Monday. Then when Monday came he was here first thing completed the job in a timely fashion. He didn't burn me by asking for more money. Needless to say the second time around I was a happy customer and I'm glad I have more knowledge..

The service repairman was prompt and very polite. He let me know what my issues were with my garbage disposer. He fixed my plumbing issue in a timely manner.... I was very pleased! I would definitely use Choice Home Warranty again!

The service company repaired our blower motor in the squirrel cage and showed my 3-yr-old, who absolutely LOVED this!! Choice Home Warranty is much better than the other Shield Co, though I only have one experience to compare. The customer service representatives and service companies are both better to talk with and do business with and I am grateful for the ease of the repair. As a single parent, it is so helpful when something that is wrong goes right! Thank you!

This Does it all, was really nice and did a good job. Would recommend them.

We contact CHW due to our Refrigerator was leaking water, the customer service was great and they sent out a very knowledgeable Technician to fix the issue!!! All went well.

Furnace was just blowing out cold air. The repairmen had to replace the motor. He came the same day I called for the repair which was greatly appreciated because of the abnormally cold weather we were having. Excellent service!!!

Our hot water in the tube doesn't work. The plumber was there for an hour and took care of it.

Plumber showed up on the weekend and fixed my leak. Very impressed with the service.

My fan motor on the AC unit would not shut off. I put in a call to CHW and they sent a technician the next day to resolve the issue. I am totally satisfied.

I was very pleased with my service call through choice warranty. They set me up with a service contractor for my garage door right away. Service was prompt and punctual and the contractor courteous, I couldn't be more pleased!

I had a wonderful experience with my service Tech and Choice Home Warranty. Thanks Choice. :-)

Soon after purchasing our home warranty, our built-in microwave went out. It was our first time filing a claim so we were unsure how well it would work. We submitted a claim and a local appliance company was assigned to our case. They called and set up an appointment to come fix our microwave. Choice also contacted us to verify that the local company was meeting our needs. Both companies acted professional and were easy to work with. After this experience, we will renew again.

We had a heat issue and our first issue to call in. I opened a ticket online and within an hour received a call to schedule a tech the same afternoon. He was on time and had the tools needed. He got right to work and discovered the issue. He called into Choice to approve the part order which they did and he ordered the same day. As soon as they received the part he came back out and installed it and completed the repair.

I recently had to call Choice Home Warranty as there was a terrible smell coming from my toilet. I was assigned a contractor and he was very good. The contractor was able to come on the same day, was timely and worked quickly. The normal cost of calling a plumber is so expensive that I am thankful that I have Choice Warranty. Thanks for a great experience.

After having this company for about 4 years and have a contractor that they sent out to check and repair our furnace about every year, our claim was denied for a replacement. I feel that we were unjustly denied especially when all the maintenance was done by their contractors. I change filters as often as needed and after calling them several times to find out that we were denied "in the middle of winter" that was very unprofessional.

I had good experience with CHW. Claim processing is fast however servicing is slower and perhaps that is due to technician's availability and nature of work, but the service is always provided which makes one satisfied.

I filed a claim for a leak around the toilet, which started 30 days after my start date. They approved it, sent out a plumber, and then denied coverage, saying it was a pre-existing condition. They offered to pay for 1/3 of my service call, rather than the $45 in my contract. I asked for a refund and they continued to argue with me. I got 30 days of coverage, during which time you can file no claims, and my refund was $96 less than I paid!

This was my first time using this home warranty. The online request was easy to use. The technician was helpful and came in to do the repair in a timely manner. I had another issue once the repair was done and requested a recall out. I was taken care of immediately.

Furnace issue. Came out quickly. Resolved so far.

HORRIBLE HORRIBLE COMPANY. THEY WILL find any loop hole to not cover anything. Roof Leaks, Air Conditioner replacement, water heater replacement, flood from water heater, exhaust fan - reasons giving for not covering. Requested money back on this and they refused.

I have made two separate claims to repair my microwave. The second claim was addressed by a customer service employee as was the first. Both times seem to be making forward strides but the second half hopefully got my problem worked out. Today the microwave has yet to be repaired but I have high hopes that it will be within a week. My only concern is that the companies sent out to work on my machine they promises that they do not keep keeping your clients informed. There is very little more important than being kept in touch. To date my machine has been indisposed for a month and a half and as I said, I am certain it will be fixed within the next week. This is why I have given a positive experience. Hopefully, I won't be proven wrong.

I was experiencing electrical issues & called Choice Home Warranty Friday night. They allocated a technician within 2 hours and made sure that they provided somebody who could come over the weekend and fixed the issues. I am really glad I have CHW as it was a very cold weekend and half of my house was without power which really had me worried. I would definitely recommend CHW.

Unfortunately the cost of repairing my microwave exceeded the cost of buying another one. I was told they would send me a check for $160 in 30 days. I cannot purchase one and have it installed for that amount. I thought it would be replaced if it could not be fixed. The customer service rep that called me was very nice.

The call center agent was very helpful and provided me options if I was able to get someone out overnight to correct my heating issue. The service technician who performed the work was friendly and knowledgeable. He fixed the issue fast and without issues.

Furnace repair facility was dispatched quickly. The furnace was fixed the next morning.

The problem was reported. A service tech was assigned and arrived in a timely fashion. Service tech was knowledgeable, pleasant, and business like. The unit is functioning but will require further testing when the a/c is in use and the tech scheduled a service call in late April to complete his assessment. Process was smooth beginning to end.

I had a wonderful experience with the contractor's repair and the Choice Warranty company's execution.

On Monday the repair guy came, did the assessment of what was wrong. He called the insurance, they approved the job that needed to be done and by Tuesday my air conditioner was up and running. Everything was so smooth and painless! I still can`t believe it.

Dryer stopped operating. The mechanic found the problem and came back with the part and fixed it.

Equipment would not be repaired as claim cost would be too high. Service was prompt and accurate until replacement was changed to only a very low offer. Offer was very low for replacement of dishwasher as it was less than 50% of my cost for replacement. With my annual fee I have to decide whether or not your service is of value. My fault for not reading the coverage down to all of the fine print.

Very fast response. Great value for the money and the service can't be beat!

Your team is super responsive and partners with great partners. It would be nice if you had recommendations for handyman, electricians, painters, etc.

The response to the request for repair was prompt. The staff at the main office were courteous and friendly and knew what needed to be done for this repairs order to be processed. The repair person was also responsive, courteous, friendly and knowledgeable about how to determine the problem and was able to correct it the next day after obtaining the part to repair.

Service was -on time-efficient-courteous-all around a one.

Garage door opener quit working. Contacted CHW and a tech was assigned. He was too far away and declined, contacted CHW again with this information and another tech was assigned closer to area. Second tech had issues being set up in system; contacted CHW again and a third tech was assigned that showed up the next day. Garage opener was repaired and is working great.

The man came to fix the leaks, but needed a part. He called the next day to tell me that they had ordered the part and would let me know as soon as it came in, which was the next day and he came right out and fixed the problem. The only things is he charged me a travel fee of $20. I was not ever told that there would be a travel fee along with the $45 for co-pay.

The agitator in my washer stopped working and there were very thin slivers of white plastic in the drum as well as a gritty residue. The repairman who checked the washer explained what happened and indicated he had never seen anything like that before and he had been in the business for many years. The washer was a very popular top of the line washer that was 5 1/2 years old. He called Choice Warranty and explained the problem. To repair the washer would have cost more that replacing the washer; therefore, that same day, Choice approved an amount for me to replace the washer. I am very pleased with Choice Warranty and would recommend them to others.

I called for a work request one week after the purchase of my home policy and the customer service rep was more than helpful and professional. A contractor was assigned the same day and I scheduled a service visit within 48 hrs of the request. The heating tech was very professional and knowledgeable and my heat was up and running in no time. Thank you all for the great service.

Received very good service from you guys. Was unhappy with first technician and was immediately satisfied with a replacement. Thanks for that!

Everything was handled in a timely manner. Very pleased.

Company was very professional and the work was very well completed.

Overall the service was completed and done well. The only thing that is in question is that the $45.00 co-pay had a tax added to it which was about $3.00, which is no big deal, but my previous service for my dryer, was not taxed.

The repair technician was excellent. He tried to first repair the unit, but it was burnt out. So he replaced it. He was quick, neat and knowledgeable. I am so glad that Choice sent him. I am happy I went with Choice for my policy.

CHW was very fast at processing my claim. They used a very good and honest company to complete my repair. I would recommend CHW to anyone.

The repairmen arrived within the agreed upon time and made the needed repairs. It took them a few days to arrive after calling for an appointment. Repairmen were polite and friendly. They explained what was wrong and how they would make the repair.

Choice Home Warranty is a fraudulent group of thieves. The first two calls were handled well. I was pleased to experience something other than the negative reviews I read. Unfortunately, the negative reviews were correct.

The guy came by next day after my first call to claim. The tech said that my ref needs a heat relay and have to order it. Still waiting since 2 days. They were due to come to install today but they called to reschedule tomorrow because the tech forgot his car appointment and they prioritized his appointment over my claim. It is not what I have in mind to honor the best service. It is bit disappointed. However, he may have some reason to take care of his appointment. They promised me that they will take care of it tomorrow between 8 -12 AM. So I am expecting this... All of our food stuffs are crowded in my 2nd refrigerator and freezer and very inconvenienced...

Quick service and quick repair.

I have been with Choice for a few years now and I can honestly say that they are prompt with taking calls for service and assigning technicians. My most recent experience surprised me, since I called before I went to work, not really expecting to talk with someone that early. When I first called, they said I would have about a 5 minute wait time, so I figured I had time to finish getting ready. Not so! My call was answered in less than a minute and my email letting me know about the technician assigned came not long after. I am happy with my experiences so far and the technicians have been friendly and professional. I also love that the fee has remained the same, especially since the last company I was with increased their fee each year! I hope to renew my plan later this month for the next year.

I got good service from choice and the repair person they notified. I was called and an appointment set the same day I placed my call. Repair person came and was very thorough and found he needed to order the part that was needed to repair my stove. He came today and installed that part. Stove working as it should be. Repair person very polite and professional.

Had my A/C unit breakdown in September, 2014 110 degrees outside. Choice took 4 days to find a contractor that would still work for them. I had an additional problem with my other A/C unit and because I didn't want to "wait" 4 or 5 days again, so I called the contractor back. He helped us immediately, but would not perform ANY MORE work orders from Choice Home Warranty because they have never been paid for the work Choice authorized.... BEWARE!!

I was very pleased and satisfied with Choice Home Warranty! I called with the problem and within a few minutes I was assigned a Repair Company. I set up the appointment and the Technician was very prompt, courteous and the toilet was fixed in no time.

Very satisfied with service, same day diagnosis, and fully repaired within 48 hours (part had to be ordered). Very pleased with technician that completed the job.

Choice Home Warranty came through on my recent claim; it was handled promptly, efficiently and satisfactorily. When my washing machine broke recently they quickly referred a local technician who diagnosed the problem and recommended a course of action. Happy with the outcome.

My furnace went out on a Sunday (in Chicago, that's not good!). I contacted Choice Home Warranty immediately and Choice sent an email very shortly thereafter with the contractor's information. I called them first thing in the morning but unfortunately they had no appointments available. I called Choice back and within an hour they assigned a new contractor, who I called and they came out at 8:30 that evening. A part had to be ordered and they were out the next day to repair. Contractor was professional and courteous.

The service was prompt. The serviceman was knowledgeable and professional. The company was very helpful in getting the appointment set up. We are very satisfied with the service.

From start to finish Home Warranty handled my account professionally and in a timely manner. Although my equipment had to be replaced, Cameron Garage Doors came, replaced the equipment, and cleaned up before they left.

My experience started out bad. When I was told that not only was my dishwasher not going to be repaired, the value CHW placed on it wouldn't cover replacement. The first guy I spoke with was rude and uncaring. After sending a complaint the person that contacted me was very professional and helped resolve my issues.

We moved into our home about 2 months ago. We had our 3 garage doors serviced when we moved in - and then suddenly one just stopped working. We called CHOICE and had a tech assigned within a few hours and we are getting a full replacement. We are very happy. It just paid for itself in one visit.

Friday February 27th, our furnace stopped heating. We called and made a claim and Harlow Services came out the same day and determined the problem. We spoke to the contractor and Choice Home to find out what was going on. Today the contractor came out and fixed the issue.

Was promptly attended to and the person who came to service was also good and attended to it in timely fashion. Some repairs had to be done so it was sent for repair. Choice Warranty called and updated me with the status.

On February 11th I called Choice Home Warranty because I was having problems with the hot water heater not staying on and I would have to keep hitting the re-set button to start it up again. I also had problems with the garbage disposal not coming on even after hitting the reset button. I called on the evening of the 11th and they had Maritime plumbing at my house by noon the next day. The man was pleasant and professional and had to replace the garbage disposal and both thermostats on the electric hot water heater. He was there for about 2 hours and cleaned up after himself and left.

All 1 Plumbing - ** is an excellent plumber who came and fixed my clogged toilets. He was quick and exciting in what he did. It was a pleasure to have him fix everything. The only thing is he had to pay the gate fee to get into my complex. I think Choice should pay it - all companies if they do not have a gate pass pay the fees ($10.00). It was very nice of him to pay it.

Your service was great and I'm happy. In my book that's all that matters.

Front burners will turn on, but won't shut off. Additionally, when in the on position, only one temperature provided; high. Contractor was able to identify quickly what the problem was and immediately placed the part on order. Contractor was extremely friendly and helpful.

We were a little frustrated at first because the first company assigned to our claim did a diagnosis, but then was no longer in your network. It took several weeks and multiple phone calls to Choice Home Warranty, but you finally assigned someone who knew what he was doing. It turned out that the 1st technician had diagnosed the problem incorrectly and the repairman who actually did the repair had it completed in less than 30 minutes. Thanks for finally sending someone who knew what they were doing.

** from Arellano Heating was fantastic! He was very flexible with his schedule and his follow up was excellent. He was out to our house 3/3/15 and took his time assessing the issue, and fixed the problem. We were very happy with ** & Arellano Heating.

First warm day needing the AC turned on. Noticed unit was blowing room temperature air (indoor temp was 83 degrees). Filed online claim and had a response back by email within 10 Minutes. Received another email about 20 minutes later with the name and phone number of the repair company. I called St. Pete Heat and Air on Sunday evening and they called me back at 8 AM the following morning. The repairman was here about 9:30 - the outside fan unit needed a new motor. He contacted Choice for authorization, ordered the new motor and installed it this afternoon.

Great timing excellent service.

Upon purchasing warranty with CHW, I was told I did not have to have an inspection of any sort performed on my rental property. When I finally filed a claim with CHW, they did not want to honor our claim because they stated we failed to have a "preventative maintenance" check done on a perfectly working heating unit. Our rental home gets inspected between each tenant. You can't possibly predict when a heating or AC unit is going to give out on you especially when it's working fine. I feel like I wasted $470 on a year policy with CHW. It's the first and only claim I have made and already turned down? It was determined that they would be able to cover the repairs, etc. needed because it does fall under what is included in their policy, however at their discretion they can deny it without proof of preventative maintenance and that's exactly what they did to us.

We've submitted several claims since becoming a Choice Home Warranty customer and each claim, from plumbing issues to heating, has been addressed immediately. We really like the fact that we're not paying large amount of money out of pocket for services that would normally cost an "arm and a leg".

Choice Home Warranty assigned the repair to Deano's American Appliance Service. Deano's contacted me promptly upon assignment, arrived on time on the agreed day of service, and handled the entire repair in a courteous and efficient manner. We have not had any issues with the appliance since it was repaired.

Blake Heating and Air has been on time and doing a great job. I'm very pleased with our tech. and we are currently waiting for a part to finish up the job.

Heating system broke. Very prompt service - got it fixed the same day as the complaint was logged.

CHW assigned a service technician to my case within 30 mins. after logging my case online. I received call for appointment within an hour. Service person was onsite as scheduled. Garbage disposal unit was damaged which was replaced with no extra cost. All I paid is my fixed deductible. No ifs and buts. No hassle. Excellent Service, coverage and value of money. Good Job!!! I felt safe.

Customer service was very quick to process the request. Plumber came quickly and very professional.

My dishwasher was repaired completely but a week or 10 days later the same issue presented. I did receive another call and it is now working properly. The amount of money spent on this call could have bought me a really NICE NEW dishwasher.

JB Services came out on Saturday, checked the oven and ordered the part needed to make the repairs. He said as soon as the part came in, He would install it, probably Wednesday 3/4/15 or Thursday 3/5/15. The Gentleman with JB Services was one of the most professional people I have seen in a long time. Very polite and knew exactly what he was doing. I was very impressed with the service.

Had Spring Repaired on garage Door. Originally it was not Covered under the Plan, But we came to an Agreement to get a Portion Covered. Thank You.

I have had the policy for about 6 months and had a few other issues that were taken care of fairly quickly, but my current heater problem they denied the claim. My heat pump stopped working and the service technician said it was due to low Freon. He said the Freon level was low due to a leak in the inside coil. He said choice would probably deny the claim due to the repair being expensive and us not having the policy for a long time. To my surprise, Choice denied the claim, said there was rust on the coil, indicating I had not properly maintained the unit.

The service was quick & great. They even came out in icy weather.

I submitted a request for repairs to CHW. They denied the claim because the tank was leaking. By the way, they do not cover leaking tanks. Their claim it was due to rust or sediment in the tank. I watched the tank being drained and there was zero evidence of either. The tank was leaking through the heating element. Their technician even made the statement we were lucky it did not trip the circuit breaker. After several attempts to get them to pay through the BBB of New Jersey, got tired of fooling with them. This company is disingenuous at best, I believe they are frauds and thieves. They have horrible reviews and grades with the BBB.

I just want to say thank you so much for acting promptly on my call to resolve the issue of a plumbing blockage at my rental home. The customer service folks were very courteous and professional! They acted quickly on my request to get a plumber out to resolve the problem. They provided very concise instructions for my tenants and myself to follow. The plumbing company arrived exactly when scheduled and resolve the problem! Thank you so much!

Called CHW to file a claim. I was on hold a bit longer than I thought I would be but when I did get a representative on the line they very receptive to my concerns. After just a few minutes of confirming information they processed my claim and contacted a technician to for a service call. Even though it was on the weekend the service technician called to schedule an appointment in the next week. Unfortunately, the computerized control board fried and it was more costly to replace than to buy out the equipment. It took about a week but the final result was a prorated check to replace the oven. Happily, a new product was purchased and I am very happy with the outcome.

It took awhile, however things got worked out and finished. All your staff was very professional and helpful. Keep up the good work. Thanks.

Serviceman called and made an appointment immediately after contacting choice warranty. Came same day and found the problem and repaired it. Serviceman was very efficient.

Garage Door opener repaired on first trip but it didn't last. Came back second time and replaced the opener (at my request) for up charge.

Received excellent service from CHW and their vendor 5 Star Appliance.

I was having problems with my dishwasher and used the site to have someone sent out. Choice responded quickly with info of a local repair company to come out. After more than two weeks of calls to the repair company and little response I called Choice and they gave me a second company to call. The second company's communication was much better and they are setting up to repair once the parts come in.

I am a call center Supervisor myself and I have been very impressed with CHW service and customer focus. I was a bit surprised at the level of fairness and follow through, given the low price for the coverage.

I made a call on Thursday night, they emailed me back quickly and called me first thing in the morning, the technician came here around 10 am and was efficient.

Thank you CHOICE WARRANTY and PERFECT BLUE POOL CARE. Called Choice Warranty as my pump went out on my pool. The man they sent out did a great job and could not be happier. So thank you to all involved, from the person who took the call to the person who fixed it. Great job Choice Warranty for your level of quality and service.

Your company is outstanding. I have never received this service so quick and successful. Thank you for fixing my heating problem.

The team did a great job. From taking the "work order", to finding a repair company, to dispatching the worker, to completing the work. It was an easy process with results!

My ignitor had to be replaced. Excellent, on time and very courteous and fixed the problem.

I recently begin having problems with my garbage disposal. I called Choice Warranty to place a claim and within minutes I received a call from the plumbing company asking when would be the best time for them to look at the disposal. That same week the company came to look at the disposal and found it to be non-repairable and replaced it right then and there after getting approval from Choice. Great experience, less worry. Thanks to Choice Warranty.

From beginning to end the case was handled with professionalism and care.

I was externally leery of getting a warranty, now I'm glad. I've only been in my home for less than 3 months and I've called twice for assistance. Greatly, the electrical technician saved us a ton of money.

I signed up for choice home warranty because they were having a promotion and I was told that the promotion was only for a limited time, but I had 30 days to change my mind and cancel with no questions asked. In the meantime, I shopped around and found a policy that I think better suited my needs given the age of my home. I also reviewed their contract and noted that there were many exclusions that other policies did cover. I called to cancel and I was on hold for 10 minutes. Then when someone finally did get on the phone, they snapped, "What makes you want to cancel our policy?” I told them that I wasn't interested. They laughed and very patronizingly said "You don't know what you're doing. We’ll see you back in a month." I told them to cancel it, and they laughed again and told me "We canceled your policy. But you'll be back."

They were prompt in answering call, arrived on time, identified the problem quickly, had the necessary parts in the truck, whole problem resolved in one day. I am a happy camper.

We are totally pleased with the work -- replacement of electrical switches in our TV room and guest bedroom and replacement of electrical outlet in our dining room. Sharp Electrical always responded promptly to our communication. The workers were courteous, knowledgeable, and efficient. Thanks for the referral to Sharp Electrical.

Outstanding. Got my heat up and running.

Prompt, friendly, great follow up.

I called at 5 a.m. on a Saturday and the customer service was right there. After a few questions I had an email with the issue being sent to the next level before hanging up the phone. At the end the tech that was sent was one of the most professional I've experienced. Choose my only choice.

Follow up by technician is prompt and great service.

Very fast service. Called Choice, they referred me to Cook Plumbing & Heating, and they came out the next day and replaced my sump pump. Very happy customer here!

Fast, great service! The technician came out the very next day.

I am HAPPY to say that I received EXCELLENT service from the initial point of contact with the CSR at Choice to the repair service from the plumber and the service man who repaired my refrigerator...I was more than pleased from beginning to the end of the process. Thank you CHW!

It had leak water. He fixed new garbage disposal. It did good work. Thank you.

Thank you guys so much, I had the best experience with you guys. You guys helped me on the same day and fixed all my problems. Thanks a lot.

Took a few days for technician to arrive and diagnose the issue, but was super quick completing the work as soon as it was diagnosed.

My washer was malfunctioning and I filed a claim with Choice. They immediately transferred my case to the technician company who came to my place in a couple of days and diagnosed the problem. Choice, thereafter, felt that the issue could not resolved by merely repairing the washer since it was a old unit. Therefore, they sent me a check to purchase a new unit which duly arrived in 30 business days.

Washer wasn't working properly. I put in a service call. They were out the next day. My machine couldn't be repaired and someone from customer service called me back really quick. I was very pleased.

Gasket and diverter mechanism replaced.

Fan light stopped working and the technician that came out, discovered the problem and fixed it fairly quickly. He was neat, clean and efficient.

Great - fast service!

Response was quick. Service was prompt but unsuccessful due to transmission shaft worn down too much to engage with a new drive motor coupling. The company negotiated a fair amount of cash for the units replacement considering the local area market & age of the machine.

The installer did an excellent job replacing the damaged opener. The only problem was the opener does not work with my old Sears entry keypad, nor with my car opener.

Service man fixed 4 plug outlets in about 30 minutes. He was very professional and cleaned up after work was completed. Thanks Choice.

Called Choice in the am and by 5 pm (same day) inspected and replaced bad furnace motor!

Call them out to fix my refrigerator. Their technician said it was the motherboard and I found it not to be covered under the warranty. I was in the process to buy a new refrigerator and had a second opinion and found out that it was not what their technician said it was, something different and fixable. I fix the issue and they reimburse me and I'm still waiting on a check. Not long after that I had an issue with my dishwasher and gave them a call. When their tech came out he said that "the dishwasher is too old and the filter was dirty". I feel that I wasted money that I could never get back over false speaking that things in my house will be covered. I will never deal with a company like this again.

I have an older house with a spa room in the house. The equipment has been updated but it's very complicated compared to most pool filter systems with multiple pumps and bubblers. I requested service when the main circulation motor seized. The response was fast and positive, and our spa is working again!! Thanks again CHW!!

The technicians Choice Home Warranty have sent to do repairs have been great, better than others that I have chosen in the past. With the declining quality of appliances and workmanship we have in the U.S. today. Choice Home Warranty is a great ally to have.

My garage door would not operate remotely. Upon investigation by the assigned repair shop, it was diagnosed as a faulty control board that is no longer available. I was notified by Choice warranty of these results, & was told that I would be reimbursed the cost of the discontinued part. I am satisfied with this outcome.

Called pool repair company and they repaired pool filter equipment within 2 days. I was very satisfied with them & would continue to use them in future. Would continue to recommend Choice Home Warranty to other homeowners in need of home insurance protection.

I received the call from PGD Construction and Plumbing. The caller said the tech would arrive at my house in 30 minutes and he did. After arriving he checked it out, said he would be right back. Upon his return, replaced the disposal right away with no issues. I was very satisfied. Thank You.

Called Choice at approximately 8:00 AM. Received a call from the plumber at 9:30, was informed he would be there after 12 noon. Arrived at 1:20 PM, garbage disposal installed and plumber offered to put items back under the sink. I've been a homeowner since 1983 and I have never received such wonderful and fast service. I am so happy with Choice who is my 4th Home warranty company.

The service tech was friendly and professional and explained what was causing the problem and what was done to fix it.

Very pleased and happy with service.

On Sunday afternoon, I called Choice Home Warranty to report a water leak under my kitchen sink that has been a problem for a few months now. When I spoke with the representative, she was professional, listened to the issue I was having and provided me with the contact information of the company assigned to coming out to my home and making the repair.

Nice home warranty. Good customer services and flexible contractor choices and reasonable co-pays.

I am very pleased with Choice Home Warranty.

Very happy with service.

I had a broken pipe in my basement. At first I was told I was not covered. After a careful review by manager Michael, he was able to get my repairs approved. I appreciate him taking the time to help and getting back to me in a timely manner.

Response was great and happy with service.