Choice Home Warranty Reviews

It was very easy to file a claim. I received a response from Choice Home Warranty quickly. I was given a phone number for the service tech who also contacted me to schedule an appointment. The work was authorized in a timely manner and my air conditioner was fixed within hours.

Response was Monday morning from Sunday reporting. Service person was excellent and we have part ordered and hopefully installed by Thursday.

There are many things I'm good at. Plumbing is not one of them. Our master toilet was on the fritz and began flooding our bathroom. I was able to shut off the water to the house without any major damage. The Tech for CHW arrived in about an hour from the time I called in the issue on a Sunday morning. The Tech fixed the toilet and even looked at our half-bath to see if there was a similar issue. The Tech replaced both valves and lines to both toilets. I was very happy with his service.

I contacted Choice Home Warranty in the evening re my Dishwasher. They called back almost immediately assigning a repair person for the next day with several time options. First repairman from a nationally renowned company was not able to diagnose the problem. I complained to CHW and they sent another technician the next day again at my convenient time. Although I am unhappy with the tech solutions to my dishwasher issues (Apparently I need to use more detergent and less dishes than I usually load), I am impressed with CHW promptness and care for customers.

Microwave turntable was not turning. Also I had reason to believe that the unit was not cooking/heating properly. Choice had a great repairman that called to set up the appointment and was willing to come out the same day. Excellent service in my book! The repairman came out, found the issue (broken part), ordered it and came back the following week with the part and made the repairs. He said it was heating properly. I do see a difference in the operation/heating of the unit now that the turntable is operational. He knew his business!!

We are very satisfied with the professional attitude of the technician and his assistant. They were very knowledgeable about their craft. We want to thank you for your service.

Technician was on time, courteous & appeared to be knowledgeable of what the problem was.

Issue was the stove cook top not working. The second technician showed up as promised. Seems to be well knowledged person.

All I had to do was make a quick call and a repairman came and fixed our air conditioner. It's working great now, and I couldn't be happier.

I am a new customer with Choice Home Warranty. After finding that the heating unit in my oven stopped working I call in for service. After connection with the contracted vendor I was able to lock in a time and date that worked with my schedule. Icon Mechanics was the company that serviced the oven. ** came in and began work immediately. He was apologetic and explained the process of making the change. I am a meticulous person, which I believe he caught. He made sure the element was replaced correctly. He turned the oven on and off several times for my benefit in knowing that all was well. I was impressed and would recommend Choice Home Warranty to others.

Choice put me in contact with a service technician. They responded the next day, replaced my disposal. They were prompt, courteous, and very polite. I couldn't have asked for a better handling of this situation.

Service from MasterCraft was good. Tech was knowledgeable, thorough. CHW follow-up on visit was excellent.

San Antonio Plumbing came over and they did an excellent job.

I called Choice on a Sunday to open a claim to have my septic tank pumped. They responded within an hour with the name and number of the company assigned to my claim. Although I did not use this company, Choice had no problem with my finding my own company to perform the service and are reimbursing me for the charge, minus my service fee. I would highly recommend Choice and have done so. My brother signed up with Choice last year.

Very satisfied with the work that was done to our water heater by Missions Mechanics. They came out and replaced the elements and used a Shop-Vac on the sediments and cleaned out our water heater. We were also only charged the premium fee for the service. Thank you CHW!

Guy came out... diagnosed problem... fixed it truthfully... and left. Very professional!

Had our pool pump go out so it wouldn't prime. Fin Star Pool repair did a great job once they got the part. Showed up quickly, diagnosed the problem and ordered the part. Had to wait several days to get part but fixed now and service person checked that pool sweep and fountain was working after he repaired the pump.

Experience was great and quick. Would recommend to everyone.

Choice was very responsive in our pool repair request. Although their initial recommended service provider did not service our area, they offered an alternative repairman in less than 2 hours, and our pool was repaired later that afternoon. Prompt and courteous service!

CHW is a super fast service co with professional service delivery. The plumber that came in completed the repairs within few minutes. I'm totally satisfied with their service.

I called CHW on 4-29-15 regarding my heating/AC unit - appears the fan is gone. They immediately contacted Complete Comfort Systems. Complete Comfort Systems & CHW called me to set up a time. Unfortunately, I am not home a lot so I have to make the appointment for Mon. May 5th, 2015. My fault not theirs, they were trying to come out that day within 4 hours. Both CHW & Complete Comfort have been excellent so far. Both have followed up at least 3 times over the past few days. If your service is as good as your customer service then we have a winner. Thank you for your help and I look forward to working with both CHW & Complete Comfort.

Placed a work order for our leaking washing machine on Sunday night. We were contacted within hours giving us the name of the service company assigned. Choice continued to follow up to ensure that we had been able to schedule an appointment. The service rep called before arriving, arrived in the window agreed, and was knowledgeable and efficient in diagnosing and repairing appliance. While the initial problem looked like a leaking seal around the door, the technician said he needed to check a few other places as well and when he exposed the valves, the leaking condition was readily apparent. Had he simply fixed the door seal, we would have needed them to return for the valves. A great experience!!

They couldn't find anything wrong with the washer other than the bearings were starting to go. They said that they were still good for another year. My fiancee was using the machine again after it came out of its fit, so I have no problem with the technician's findings. It was fair. Also, our A/C needed some sort of battery (?) and was low on freon. The technician took care of both these issues, in no time, and had cold air blowing down into the back bedrooms of the house which hasn't happened since we bought the house back in 2005! So, we're VERY pleased with the services rendered. Don't know what we would've done without CHW. Thank you!

My dishwasher was broken and they were able to send a technician and fixed the problem.

I have no complaints about the service. He was very polite and very concerned about me being happy with the repair of getting the problem done to my satisfaction.

I had leaks underneath my sink and the gentleman came in repaired my sink and replace my garbage disposal in a very timely matter - very nice and respectable.

I have had Choice for some years now and the service for their customer service and the contractor that have been sent to my home is impeccable. I recommend CW to everyone... You will not be disappointed!!!!

As a new client with CHW, no sooner than the warranty went into effect we had a leak in a pipe under the hot water tank. The plumber that was sent out, called in to CHW and told them it was a bad installation that caused the leak, so unfortunately it was not covered, after speaking to the representative in customer service and being a new client CHW reached out and paid out half of the repair cost. That was an excellent sign of their commitment to their clients. CHW comes highly recommended. Purchase their warranty.

This was the first time I used my policy and I honestly have to say, I am extremely please with the service, quality, professionalism and punctually! So glad we decided to purchase this coverage. 10 stars!!

I had only had this policy for a couple of months when my microwave quit. I called and Choice Home Warranty sent a service person to my house and he checked it out and ordered the part which was mailed directly to me and then I contacted them to let them know the part was here and they immediately sent the repair person out and he installed the part. This only cost me the $45 service fee. Thank you for being so prompt.

This would be my third claim since I became a member with Choice Home Warranty. The day I call in for a claim I would receive a call from the contractor in the same day to set an appt. I am very please and am planning to continue with this company. Very nice customer service and very fast and reliable. Am glad I took my brother advice and became a member too.

I call Choice that evening and the serviceman called me soon after. I made an appointment for the next day. He came out didn't take long at all. Thanks.

Long story short they just tell you everything you want to hear to sign up for service. Lucky I realized it quickly and canceled my service 3 days later!!!

The drum in our dryer was not spinning. We were just getting a humming sound. Our claim was assigned to LUA & SONS Services on 4/27/15… They were out the very next day on 4/27/15 and quickly identified the problem and fixed our dryer. The technician was extremely professional and knowledgeable. He identified the issue, replaced the belt and got our dryer back in service in no time. Thanks for the quick service and providing a professional and respectable service company to resolve our problem.

Choice home warranty did a great Job of making sure my problems was taken care of in a timely manner. Mechanical & More did a great of repairs that was needed to solve my problem.

Had a problem with the air not getting cool. Reported it to the claims department who in return contacted Cajun Maintenance service, then notified me by email and cell all in one day. I greatly appreciate the courtesy of all the employees of CHW as well as the contractor that came out and handle the job. I've already highly recommended CHW to good friends of mine to your co... Thanks, God Bless and keep up the good work.

My experience with Choice Home Warranty was definitely very very good. They were in touch with me all the way through. Half my order is done and I am awaiting a part for my washer which will be here soon. I would recommend this company to friends and family.

I placed my first claim with Choice Home Warranty and wow am I impressed! From first speaking with the rep on the phone to the work being done, my whole experience has been awesome! CHW made sure the vendor that came to my house done the job right and I was satisfied, which was great! The vendor done a great job with the repair and made sure I was pleased with the job before he left my house. I liked CHW before I used them and now I love them and highly recommend them!

Choice was quick to respond when my air conditioning went down. There are so many things that can go wrong with a repair (I've even had a company work on the neighbor's unit, outside and up to the inside of their town home, by mistake). It's good to have someone else on OUR side!

Had a gas leak and had service red tagged my water heater as defective.

Customer service is excellent. Contractors were prompt, knowledgeable, and fair.

I called monday 8 am to report an issue. Was contacted Monday at 2 pm to set appoint for between 12 and 2. Tues repair person was here at 1 pm and was repaired by 2 pm. Very pleased with the service both from Choice Home Warranty and their contractor.

Service was great and fast!!!

Your sales people say you are covered for everything-- Washer, Dryer, Ac, Fridge, Water Heater, Plumbing, and Etc. repaired or replaced. They don't tell you to read the fine print about the water heater tank... You need to send out a copy of the contract before trying to sell online. What a Rip Off...

Dishwasher was not working properly. I called Choice Home Warranty and explained the problem. They were very professional on the phone, taking all of my information. They told me that they would get in touch with the serviceman who had fixed the machine before for a different problem. I was given his phone number and we arranged for a time to do the repair. He was also very professional and took care of the problem. The service was excellent from both Choice Home Warranty as well as the serviceman.

I have used Choice twice and the second time I requested the same plumber I had the first time. They very cordially did that. The plumber came the very same day. I am quite pleased with Choice and renewal is coming up and I am going to renew.

Just completed my first claim with Choice - process was super easy. Submitted the claim online on a Sunday and the technician arrived the next day morning - did the diagnosis and replaced the item within 30 minutes time. Impressed!

The repairman called and arrived in timely manner. Found the problem and fixed on the spot. Excellent service.

Our GE washer developed a problem where the spin cycle would not work. We called Choice and reported the problem and they assigned a Choice confirmation # and gave me the number for the company responsible for the repair. J&J Appliance would the company assigned to repair our washer. They made an appointment so they could assess the problem and make recommendations. They would we had a bad transmission and report finding to Choice approved the repairs, transmission was ordered and installed. During the repair J&J found another problem, went to his warehouse, got another part and completed the repair. J&J was very professional and wanted to make sure the customer of Choice was completely happy and satisfied. Excellent experience.

This is our first experience with Choice Home Warranty and it was hassle-free, expedient and very very professional. Our service tech was knowledgeable and he completed the job in a timely fashion. He had to replace a copper pipe which had a crack in it and was the cause of our leak. We thank Choice for a great plumber!

You came out to repair my dryer. Your tech told me he would submit my claim. He told me that there were two items wrong. You emailed me two days later to offer to repair or give me the repair money towards a new dryer. I went with the repair cost. I didn't know it was so pain free. Thanks.

For about a year and a half we been paying those scammers, within that time we have filed 4 claims (none of them were major) but they manage to find multiple reasons why not to pay. So out of those 4 claims they paid 1. We ended up paying them, paying for the deductible and for the repairs. I would never recommend this company to anyone, and the only time I will ever say anything about Choice Home Warranty is to let everyone know that they will take your money and not pay for the repairs. They SUCK!!!!! It makes me proud that my husband is a Vet. Georgia is hot with no AC and 80+ and hummed.

While my breaker box was an exclusion of my policy, due to it being located outside my home, Choice Home Warranty was willing to work with me and did cover a portion of the repairs thanks to ** , Supervisor. Thank you for all your help and for going the extra mile.

I submitted an online service request at 8:00 am. By 8:15 the service man called me and said he'd be here after lunch. He arrived on time and stayed about 3 hours. He fixed my problem, cleaned up after himself and was a delight. The speed of his response was incredible! EXCELLENT SERVICE!!!

We recently had a drain clog in our garage and I submitted an online request for service. Almost immediately I received a response letting me know which plumber was contracted. I was very happy with the fast response of Choice Home Warranty and the plumber as well. Within the next couple of days, my dishwasher went out. Once again Choice was very rapid in their response and letting me know who was scheduled to complete the repair and even scheduled the appointment for me. In both instances Choice contacted me after the repairs were complete to ensure that the repairs were in fact completed and completed to my satisfaction. Years ago, I had American Home Shield. They were twice as expensive and their customer service was half as good as Choice's. I would definitely recommend this company to anyone.

The vendor was belligerent and condescending. He was unprofessional. The vendor hung up on me during conversation. The vendor was more concerned about getting paid. The vendor failed to tell method of payment and wouldn't accept a check. Vendor wanted cash or money order, failed to advise customer when appointment was made. Didn't get white copy of work order. Vendor is never to come back!

Choice Home Warranty even went beyond the limits of their written responsibility in order to please the customer in this case. Most certainly, it was appreciated by the subscriber.

We called Choice who immediately dispatched the A/C repair company. The repair company immediately called for an appointment. The appointment time was on the money and the technician was great. He checked the system and had it fixed within an hour. Choice continued to follow up with me during the entire process. I would recommend Choice to everyone. In fact, three of my neighbors have added Choice as their home warranty provider, as have two relatives, and all have had good experiences.

I had problem with my Furnace. I have 3 year deal with Choice Home so I called them. The guy came, I made him easy that I know my gas valve bad. He confirmed that and walked out. Charged me $45. In few minutes, Choice Home called me that they can't cover that. So I had to buy a gas valve and install myself - cost me another $120. Now, it is working like a Champ. Now my refrigerator is bad. Again I called and put a claim, we'll see what happens.

Ac was not working, outside fan was not working. Called the service company. Their local service tech called me and set an appointment. He came over the next day. Found the problem, explained what was wrong and fixed it in minutes. Great service, great value.

I wasn't sure if my issue would be covered or not, however, after calling and setting up my appointment and the plumber coming right on time (actually was able to make it a little early)... I was pleased to find that my issue was covered and it truly only cost me the small service fee. My bathtub had backed up and it was the most disgusting thing I've seen... black sludge filling my tub... Next thing I knew, it was then backing up into the adjacent bathroom tub as well. I called Choice Home Warranty and an appointment was schedule for my earliest convenience. May I just say, "OH MY GOSH", my drains have never drained as amazing as they do now. He took less than an hour and everything from the beginning to the end of the service call was perfect!

Service was great. Technician came out and diagnose the problem with the appliance and explained would order the part. Choice Warranty representative contacted me the next day to alert me to my options. Quick service and well knowledgeable.

My hot water was leaking. It had been leaking for a while before I noticed what was happening. I contacted CHW customer service to request repair service co. The service contractor came out, made the necessary repairs as quickly as possible.

I was told since I didn't do maintenance on appliance Choice will not cover their agreement to repair. I should not have called the day after contract went into effect, but was advised contract goes into effect day 31. Service man recommended.

This is by far the worst warranty company. If you pay attention to the coverage, they don't cover anything that can actually go wrong with the appliances or the system that you need them to cover. By the way, if you call and get the cancellation department that gets more interesting because they treat you like it is a break up and you are the worst thing on the planet and will not even ask why you are leaving the company. But they will not hesitate to slap that 50 dollar cancellation fee on the account even though you are "under no contracts or obligations" as the salesperson stated.

The pump in the swimming pool was not working properly. Home warranty had AZ Poolmaster call me for scheduled. Once I made the appointment they came out and get the pump fixed. Service was prompt and done by next day. Thank you!

Responded quickly, kept on top of the problem til solved.

The plumber was very nice. He was done in no time.

Stove, dishwasher, plumbing repaired professionally as expected. ** and ** were the best on appointments and repairs. I am a real estate broker in Illinois for 40+ years and these people are by far the best.

It took a number of calls until we had a repair person set up, but after that everything went well. Buy out was satisfactory, I am pleased with result and I would recommend using your service. In addition Service rep ** was polite and helpful

I placed a call and within the same day I received an email and phone call from Choice Home Warranty providing information for a technician. That same afternoon I received a call from the company that came out to do repairs. Parts had to be ordered but I was kept informed as to how long it might take for the parts to arrive. Everything was handle in a timely manner.

AC was low on freon. The man was very curious and polite.

I got a fast response from Choice and then a very quick one from Refrigeration and Comfort Solutions. RCS came out that day and checked it out. He had to order a part and said it would be Friday before the part came in. He called Friday, came out and put the part in. All seems good at this time.

Was thinking of calling about my washer, but before I could make that call someone called me. So I gave them my info and they gave me a number to call, but before I could make that call, someone called me to schedule service for the next day.

Replaced bad breaker. ** was just wonderful... he took care of my electrical problem in a timely manner, was very helpful explaining my problems. I was so very happy with ** and the service I received from R&R Electrical All Star as well as Choice Home Warranty. Thank you.

I recently had issues with my dryer. The technician "McKinney Appliance Co." (704-900-7793) that CHOICE Home Warranty gave me initially were NOT GOOD. They never responded to my calls nor did they come over after I scheduled a time for them to fix my dryer. So I had to go with private technician from "Carolina Appliance Service, NC" . They did well and CHOICE Home Warranty approved to reimburse the charges. Thanks for all your help!

I needed the heating elements replaced in my oven. I was able to make my service request online and the tech contacted me right away. The tech that repaired the oven was professional and I would use this company again if needed. The online request for service function was easy to use and quick.

From the Choice Claims representative who took our call to the company and technician who repaired our outdoor central air conditioning unit, all reflected the utmost in courtesy and professionalism solving our problem as quickly as possible. The call agent, ** was understanding and sympathetic to our needs. ** of St. Pete Air Conditioning and Heat in St. Petersburg, FL offered to inform us if he had any cancellations in already scheduled work so as to possibly head to our home earlier. And **, a thorough and professional young man who did the repair was diligent, friendly,and made sure that everything was done correctly. All in all, a very good experience with Choice Home Warranty and their repair contractor. I especially appreciated the $45 service call fee, as many home warranty companies are much higher.

On 22 April 2015 submitted a claim to Choice Home Warranty for work on a clogged main sewer line at my residence. Needed to have the work done as soon as possible since we couldn't use our bathroom or the shower. Choice Warranty provided a name for a contractor but couldn't schedule me until the next day. I immediately called Choice Warranty and informed them that I couldn't wait and that I had to call a local plumber to do the work as soon as possible. Choice Warranty informed me that I could file a claim to get reimbursed. The sewer line was cleared about an hour later and I filed the reimbursement claim with Choice Warranty. The representative that I dealt with at Choice Warranty was very helpful and provided me with all the required information required for filing the claim. Thanks.

When we finally had someone out to help, they did a great job...followed up to make sure everything was working properly.

Oven went out Thursday, called filed a claim same day. Tech called next day and arrived two hours later. He said he has the part and would be back on Monday. Didn’t go to work to wait for tech who never showed up. I called mid afternoon and lady said Tuesday between 1-5pm. Tech called 1250 pm to tell me he doesn't have the part even though he said he did last Friday. Called CHW they said to stick with them b/c parts are on order. I asked them to call the tech b/c I am not happy with their referral choice. 48 hours later (Thursday) I call the tech to verify he is coming to the house. He said no b/c CHW never called him. I called CHW and spoken with manager and he said he would call the regional manager and get it resolved and call me back in 30 mins.

So far this my first experience since I moved from a competitor last year. I'm happy so far. The customer service was very professional and the response to my request was done at the reasonable time. The professional came to my home did the work in the professional way.

I called about a plumbing problem that I had and was informed that they would be out between 12-5 o'clock I was not happy with such a large window of arrival time, but to my surprise they were out in a couple of hours and I was able to continue with my day. The work was professional and all my questions answered. Happy to be a customer.

Plumbing Stoppage of sink and washing machine lines. Claims customer service was prompt. A technician scheduled an appointment for the following day. The technician assigned was prompt and courteous.

In the last two days, I have had a leak in my shower and my ac unit messed up in the same week. I called customer care and two repair men came within one day and fixed the problem. I just wanted to express your excellent customer service and prompt effort to make sure your customers are taken care of promptly.

Called and received courteous service over the phone. Was scheduled in a timely manner. I provided the make and model # prior to the appointment. Unfortunately, a part had to be ordered so it required another visit. Having the part available would have been ideal but all and all it was a positive experience!

The young man you sent to our home was punctual, courteous, and knowledgeable. I will ask for him again if I have any future air conditioner or heater problems.

I had my unit service back in Nov. Well, it got cold and no need for air. When it turned warm I could tell it was in need a of service again. I put in my claim online which was very user friendly, the next day I received a call and the tech was on his way. The warranty was a well spent investment.

The Garbage Disposal has to be replaced because it's already broken. He tested it and found that it needs to be replaced. The Plumber of Star 5 Plumbers (**) knows what he is doing. Good Job.

I had a problem with the garage door opener. I placed a service call and received a call back promptly. The company came the next day and addressed the issues. Replaced it and did a great job. I would highly recommend this company and your policy to all my friends and neighbors.

Each and every time they have come out, I have had to pay out of my pocket. The contract is written where they don't have to pay. I am considering contacting the Attorney General on this. I have been in since February and considering getting out.

Everything went well, repairman out and verified trouble, reported to company, got call and trouble was taken care of.

I had a very quick turnaround on my claim. The representative was very helpful in getting everything processed. The contractor was excellent and efficient.

I have placed a claim online at CHW for a non-cooling AC, and CHW HAS ASSIGNED A TECHNICIAN within 24 hours. I called the number and they came the same day and fixed my Air conditioning.

I put in a claim for a clogged toilet, they sent a plumber that could hardly speak English. He asked my tenant what the problem was. My tenant told him it was clogged. The plumber suggest he go to Home Depot and buy a snake. I went the next day with my own snake. Cleared the toilet in 2 minutes. The plumber should at least have done that out of courtesy.

Sink was leaking, and called CHW. A technician came after two days of waiting, and found that the disposal could not be repaired. He contacted CHW and replaced with a new disposal. It is excellent although waited a little bit long for a tech coming.

Kitchen sink leaks. The technician found two leaks coming from the garbage disposal and the dishwasher. He repeated them and cleaned up the area.

I was happy to have my air conditioner working again but 3 hours later I was sadden because my air conditioner stopped working again. I called CHW again and my repair was reopened and Bailey's was re-ordered to come back to refix my air conditioner. To my surprise Bailey's was fast to repair it again. No problems. I found Bailey's workers pleasant and well-mannered. Would recommend them and CHW and have done so to my sister.

Go Green Aire Care did an outstanding job. I called in claim and the tech was there the same afternoon. Did a professional job and replaced motor mechanism. I would recommend the company for any air conditioner work or repair.

I called on Sunday, I had the confirmation on the same day. I got a call from the Assigned technician making the appointment. He came in on Tuesday and machine was working on Wednesday. Glad to have chosen Choice home warranty.

The service call was a good experience. I had to have the Sears Tech back to complete the job and it went very smooth. I had to remove the trim beneath the cabinets and the tech rescheduled for a later date. When they returned they had the parts and we're ready to go.

CLOGGED DRAIN, LEAKY GARBAGE DISPOSAL - We are very satisfied. With your rep and the plumbers who came to my house. It was fast and friendly. I would highly recommend you to all my friends, which I already do.

AC not working. The technician added freon. Was professional.

When I first called to report the claim there was a bit of confusion and I was sent an air conditioner repairman in the place of a plumber. I called choice, explained the error and a manager waived the deductible. Due to the fact it had already been met I was unable to get anyone to come out on sat or sun however they did come on Monday again. There was a bit of a mix up, the plumber said the claim was approved but the customer service person was arguing with me that it was declined. I could not talk to her, she would not let me explain and was talking over me. I requested to speak to a manager and he apologised for his employee and that he would counsel her. I did have to pay for what was not cover. The technicians were great and so was the service. They even gave me a discount. For the most part it was a good experience and I would recommend CHW to family and friends.

This is the second time Choice sent DDB Services to fix a plumbing issue. This time it was our garbage disposal. The tech they sent was very professional and thorough. He quickly diagnosed the problem and replaced our disposal. Every time we have made a claim, Choice Home Warranty has sent the right person to take care of our need. We have had a yearly warranty for many years and will continue for years to come.

They are doing their best to perform service quick. They should consider hiring reliable and good contractors because contractor's way of dealing their customer can improve or destroy CHW business. So far I am very happy, except few bad contractors experience. Bottom line, they try best to solve customer complaints and this is all I expect from any good company.

On time, professional, took care of the problem, cleaned up. Perfect. This is the 5th service call since we have had Choice and every single one was perfect. Highly recommend.

My dryer broke on a Saturday. I called Choice Warranty and they had the guy out first thing Monday morning, and it was fixed within the hour. Excellent service, speedy claim. Best thing I ever did was get my warranty through Choice Home Warranty.

I called to report my heating unit was having issues. They had a technician out that day. He fixed the problem within 30 mintues and it only cost me $45.

I'm very proud of the outstanding job with Choice Home Warranty. Thank you.

Within hours of my call into Choice Warranty, I was contacted by the vendor, and a convenient appointment date/time was set. The contractor showed up as scheduled, performed the job...and cost me only $45! What could be better?

Temperature Design Heating and Air was assigned to my service request to fix my air conditioner. They came out on time, were very professional, showed me exactly what the problem was, and repaired it effectively. My experience with CHW and this service company have been very satisfactory.

He could have put on the motor also and charged Choice Warranty for the unnecessary motor.

Dryer needed repair. Choice sent check for what they estimated for new dryer. Only complaint I had was it took 30 days to get check.

Prompt, courteous service, and the technicians they sent were great! No hassle in replacing an old, leaking garbage disposal. I'm impressed so far-- much better than our last warranty company.

All I can do is laugh, only because I should have read all of these reviews before choosing Choice Home Warranty. I have now done plenty of research and have seen pending government action on them in New Jersey through the New Jersey Division of Consumer Affairs and a NBC news story in Chicago highlighting very disturbing and consistently bad service and business practices provided by Choice Home Warranty.

I called Choice Home Warranty about a problem with my freezer, the agent who took my request was courteous and friendly. The company they sent was here the next day and took care of the problem in a timely manner. Thanks Choice Home Warranty.

Gentleman came and fixed problem with minimal delay. Was highly intelligent with his knowledge of system. Would recommend in a New York minute.

My hot water heater went out and they sent a tech out come to find out my tank was not covered. Needless to say I was very upset my $45 fee turned into $754. I will never recommend Choice to anyone. Their salesmen are liars and they cover nothing important.

Very pleased with service. Plumber came out and cleared the blockage in no time. Also gave me some tips to prevent this from happening again.

I have had home warranties before and have had very good experiences, but with this company I am very disappointed. I have 2 warranties with this company (2 houses). We had our AC serviced and were told of a possible issue, called and reported this issue to CHW and they sent someone out to review it. This company agreed that the coil had gone bad and the AC unit needed to be replaced and filed the claim with CHW. CHW then called my husband to say they are denying to cover it because and I quote "the part should have last longer and because it quit working prematurely they will not cover it". I'm sorry but the unplanned issue of something breaking or no longer functioning is the whole reason you get a Home warranty. My husband was transferred 3 or 4 times and no one seemed to care and they were not willing to do anything.

My AC unit went out... it's the air compressor and AC. Technician said it was normal wear and tear!!! Your quote "A home warranty can be very beneficial and save you money when it is understood and used for its intended purpose, which is to cover systems and appliances for normal wear and tear, that were in working condition before the contract took effect. Become inoperative due to normal wear and tear". This is regarding my A/C unit. "All components and parts, for units below 13 SEER and when We are unable to facilitate repair/replacement of failed covered equipment at the current SEER rating, repair/replacement will be performed with 13 SEER equipment and/or 7.7 HSPF or higher compliant." Please let me say though the technician was GREAT from M&M Services. So please tell me why my warranty doesn't cover???

Timely and friendly service, for a great value.

She was very helpful and polite and courteous, well-spoken. I would give CHW A+ for the way that I was taken care of. Thanks for what you do.

The service was prompt and reliable. The repair gentleman came out the very next morning to repair the disposal. He was prompt, courteous and even put paper boots on his shoes to insure he didn't track up my home. CHS called the order in immediately.

Within 24 hours after calling my car garage is working. With a professional company and labor.

Unwilling to get customers help in a timely manner, They don't care if seniors have air conditioning in the Nevada desert. They hire subcontractors who you can't reach and tell customer one thing and something else to their bosses. I was told there were fried wires in the compressor, only slightly low on freon. But after I had to keep calling the comp. they said they would only add freon per their boss. When I called Choice they said they would call me NEXT WEEK after they review the claim again! This is the second time I have ever used my Choice Policy and the SECOND time I have had nothing but trouble! VERY VERY UNHAPPY WITH THIS COMPANY.

I was travelling while my wife had to use your services for a built in microwave that was not working. Choice was prompt to send someone within 24 hours. The Choice representative was in touch throughout the process and can't thank Choice for helping my family while I was out.

I was well taken care of.

I called in on April 3, 2015 to file a claim because the refrigerator was freezing everything inside. Because of a holiday, Easter, I could not get anyone to come out until Tuesday, April 7. Then on Wednesday, I called back to tell them the freezer was not working, either. THANK GOODNESS WE HAD A SECOND REFRIGERATOR DOWNSTAIRS, EVEN THOUGH IT WAS DIFFICULT TO KEEP GOING UP AND DOWN EVERY TIME WE NEEDED SOMETHING!!! Parts were ordered but did not come in until Thursday night, April 16, 2015. When the serviceman came out at 9:00 pm, he found the compressor board was gone and advised us that since the refrigerator was over 15 years old, it was impractical to repair it and would call Choice Warranty on Friday morning.

Choice Home Warranty has excellent customer service. They are very prompt at dispatching the correct service for your need.

I had a plumbing issue. I contacted Choice. They dispatched Johnson's Plumbing, they came out, assessed the issue. Returned the next day and Johnson's Plumbing went above and beyond of their service. I'm really pleased with Choice Home Warranty and their vendor Johnson's Plumbing.

Claim rep was able to help me get solve the issue with dry and replace.

The service tech was really helpful and did a wonderful job. My dishwasher was clogged and he had it working in no time. Came at the time specified. If I had any other problems I hope I get the same repair man.

Garage door would not stay closed but would go down and hit the floor and go back up again. I called and was given a vendor to call. He gave me the run around and after two days I called CHW again and was given another vendor which responded right away. That afternoon my garage door was repaired, and is still working properly.

Very quick to respond, excellent follow up and confirmation. The service tech was very professional.

Technician was excellent and knowledgeable. I was very satisfied with his performance.

I called the number of the person assigned to my repair. I immediately could tell that this person had done this before. He was very polite, professional and had no problem answering my questions. The work was done the next day. My tenant was very pleased. She told me all about the work done and that there was absolutely nothing left to be cleaned up. She was happy. I will ask for this company again, if possible.

The air-condition technician fixed the problem and helped us to enjoy the cooling in a day. It's worth the deductible. The customer service in CHW is very helpful to send the technician quick. Thank you CHW. Thank God for you guys at CHW.

I am extremely pleased with the service provide by ** and the English Property Maintenance Co. He was given the assignment of unclogging my kitchen drain and replacing the garbage disposal. He was friendly, informative and professional at all times. Since he performed this service I have recommended Choice Home Warranty Company to all of my friends and co-workers.

My microwave needed service as it was turning on when opened and not working correctly. Choice was able to answer my claim within 24 hours and a technician was send out within 2 days. He was very pleasant, knowledgeable and let me know what would happen with the claim. Choice answered it the next day as I was told they would, and when I spoke on the phone they were very professional and have seemingly solved my issue. I recommend them to my friends and family. They were great!

It is so easy to add work order on the website. You get a response very quickly and all of the vendors I've dealt with have been courteous and professional and very timely getting to me for service.

I had same day results when I called it about a dryer issue. Not only did the call get responded to promptly, the fix was done because he had the part handy. Doesn't get much better than that! Pleasantly surprised, no doubt. Glad I joined.

Good and prompt service. The technician was knowledgeable and courteous.

On Saturday my oven would not get hot. I called Choice to request service. I promptly received information to contact Icon Mechanical LLC. It was Saturday so I was not expecting to get any repair work done, but I left them a message. I received a call from Icon first thing Monday morning and was cooking again by 2 pm. I've told family and friends about Choice and will continue to sing their praises. Excellent service.

I contacted choice after having paid for 1 year and currently in my second year as a customer. My fridge went dead sometime during the morning hours yesterday.Their tech couldn't get here for 2 days and so they told me I could have someone else come and if the repairs were covered they'd pay. Not true. My issues are:

Easy to report problem. Received a call to schedule soon after reporting problem with garbage disposal leaking out from side. Scheduled an appointment with assigned contractor convenient for us to be home. Contractor arrived at appropriate time, made the repairs, and the disposal was working a short time after his arrival. He was polite and thorough. Thank you.

Air condition problem - Great service from the technician.

When I first purchased warranty, salesman stated what great coverage. I have had two claims in which both were denied. They did pay 300.00 against a 1200.00 bill for ac repairs. Stated they valued me as a customer. Second claim, associate just stated no coverage. Not sure if warranty was worth the cost. Will consider cancelling the policy if I have nothing but issues with Choice Home.

Set up an appointment to have drier fixed. Repairman arrived on time and fixed appliance.