Choice Home Warranty Reviews

I had the worst ever experience with Choice. I bought this a year ago. All their advertisements are about getting the warranty irrespective of the age of the house etc. My AC upstairs wasn't working. I asked them to take a look then I come to know they don't even have my correct address. Never got any contract or letter from Choice. I had that corrected. Guy comes in and told me that Choice needs pictures and leak test to be done. He charged me $195 for both. Later I have been told that it's not covered due to some code because I have rust in the coil.

I had to file more than one claim for an ongoing problem with my air conditioning system. I even had to get a second opinion & it involved me having to pay out of pocket & get reimbursed!!! Choice Home was amazing very professional! Thanks.

I have been used Choice Home Warranty for 4 years. Every time I call they are response very quickly for both department - customer service and technician. I am very happy. I will have their service in the future if my account expire to keep me peace mind. Your choice never wrong.

I had an emergency, the toilet clogged. After calling Roto-Rooter the 1st time, unclogged and few days later the system backed up and flooded the house. The 2nd Roto-Rooter came in with a huge estimate. Then I called CHW, the rep put me at ease and sent me BK Plumbing who came in to assist in resolving my problem. He took his time and checked everywhere in the house to pinpoint the problem and eventually unclogged the problem.

I received excellent service in the repair of my AC unit today. Thank you, Choice Home Warranty!

How Many Contractors does it take to inspect an AC unit? The running tally is (5). Yup you read it correct; five different exchanges for five of which three have been the same contractor. Last year I bought a Row home in Baltimore, MD and purchased a home warranty to protect the cost of my investment. Settlement was in March, My initial claim was in September 2015. To my surprise, CHW refused to cover the cost to fix my AC because it wasn't inspected, however, my home passed a few very gruesome home inspections by the Department of Veterans Affairs since I am a Veteran.

Tech was out and put in Freon but stated that AC might have leak. He knew his stuff.

Fixed leaky pipe and clogged drains.

CHW were excellent by emailing me a name and phone number of electrain which I called. Ruthie was very helpful and I set appointment. Mike came on time and was excellent. He explained and showed me the problem. Mike was very friendly and left my home clean. Would recommend CHW and company CFE.

My mother is 81 and her AC started to act up. Well the service was as fast as they could since it was the peak of AC repair so they came within 12 hrs. Repair guy was nice and solve the issue and our AC was running again. Ty Choice. You made my mother happy.

Excellent coverage of failed items. Even the serviceman was pleasantly surprised they approved all the repairs and parts. This was our first call for service. I hope the others go as well! Rating is based on this service call.

We had a problem with our AC unit. I contacted Choice and immediately had a very caring rep take care of my situation. She made the appointment coordination and confirmed all the details over the phone. I was quite please with the service.

I have had to call for service twice since I've had CHW. Both time they were fast in getting someone to help me with the problems. Both times it had to deal with plumbing. I will for sure renew with them in 2017 when my plan is up.

I bought a home with 4 AC units. 2 are almost new, 2 are original (1988). The other appliances were ALL replaced by me, so are also new. I bought the home warranty because the older AC units and water heater and other systems should be insured, though were working fine. Last week one of the older AC units quit, so I called Choice. After I paid the service fee and had a leak test done, the service man said there was a leak in the coil caused by rust. Choice said this was MY fault, even though I am not the original owner and DID have the unit serviced last year. NO COVERAGE AT ALL.

I was very pleased with the people I talked to at different times. They were very pleasant and quite accommodating. The one thing I was displeased with was the wait time to speak to someone. You have some good phone people in several departments.

On-time. Extremely personable. I watched James from start to finish. Knew what he was doing. Fixed the problem and then waited to be sure the dishwasher was now operating correctly. Then, when I thought there was a problem 2 hours later, he returned my telephone call and assured me there wasn't any problem. Second time I have used JB Services and I will request them again for what they specialize in servicing. Problem was solved within 24 hours of calling CHW. Couldn't expect a better experience.

After a week of being placed on hold and forgotten about multiple times, being lied to about return phone calls that never happened, and a litany of excuses, this company denied a claim for repairs or replacement to my air conditioning condenser unit system which failed after many years of well maintained, normal usage. They did send out a service tech, who examined the problem and reported back to them the unit was properly maintained and should be covered by their warranty. The owner of the service company, Mr ** reported to me he had personally corroborated this report to Choice's staff, after THEY LEFT HIM ON HOLD FOR 40 MINUTES! In spite of this Choice ARBITRARILY denied the claim saying the cause was poor maintenance... Totally untrue. So I am considering legal action and have dropped "poor Choice" Home Warranty. They are a bunch of PHONIES.

Excellent service from beginning to end. Very impressed with the contractor. Did an outstanding job.

The technician checked the thermostat and found it was not working. He changed it to a new one after calling the company. Then, he also checked the compressor and found it was tripping the circuit breaker. He reported this to his company. He told me to talk with my insurance about this problem. He was thorough in checking the problems and in explaining the new thermostat and the problem with the compressor.

Great service. Only bummer was when the guy wanted to replace my garage door opener Choice wasn't open for 3 more hours so the guy had to come back later in the day after getting the clearances from Choice.

I called about my washer - when spinning it was stopping. The service dept. had a repairman there the next day and the drum bearing were bad - the washer could not be repaired. I called and talked with Kenya. She said they would have to mail me a check to replace the washer and she would put a rush on it, I should receive it within 30 days. I thought that was a bit long but glad I was going to get a new washer.

For simple AC problem I have called them more than 30 times. The staff was very rude. They just tried to pick up a random issue and say that it is not under warranty. I get my own technician and he said they totally lied about the problem of my unit, and the issue was something else. They did that to not cover my unit and pretend the issue comes from a part that is not under warranty, however, the issue was something else and they wanted just to charge me for $1500 extra. DO NOT go to them, you would regret!

I have had my warranty for over two years and just filed a claim for my upstairs air-conditioning unit. To my disappointment it was rejected. The pan was leaking and they said in paragraph D item 5 it was not covered. However that paragraph was for the heater. Item 4 deals with air conditioning and it is not excluded in that paragraph. After speaking with a representative it seems that few things are covered and a lot is not covered. I did not receive my contract to review until after signing up due to "deadlines" on all of the specials they were offering and I had to request it several times before receiving it. I am disappointed in my decision to go with this company and will not renew. The positive side is that a technician contacted me in a very timely manner and I was very pleased with everything that he did.

On 05/31/2016 I contacted CHW because my AC was not cooling. They sent AAA HVAC service on 06/02/16. The tech wrote the following on work order (I have a copy). "Freon all leaked out of condenser, copper cap tunes have oil all over them" he was here for approx 30-45 min. He said CHW would call shortly to let me know about repair.

My experience with Choice Home Warranty has been tiresome. It seems as if anyone can be a service contractor with this company - they've sent an inexperienced contractor to my home to diagnose issues for which I had to hire two contractors out of pocket to assist with my leaking shower. Hold times are ridiculous in order to get anyone on the phone to explain what exactly on your policy is covered. The customer service agents transfer you without saying who they are transfer you to. I'm exasperated. After being with Choice since 2009 and having two policies I've decided to cancel. It's no way to treat a loyal customer. Improve your quality of service and explain what people are buying instead of just selling them a products!

Daniel, the technician was on time, worked well, helped me round up my dog that got out, and I was very happy with the experience for sure!

Please share* warning super long post*. I do not want anyone else to be scammed as I was! Last summer I was solicited by Choice Home Warranty to switch over from my then, current home warranty company. They insisted that they needed no home inspection and it didn't matter how old my appliances were. I told them that all of my appliances were at least 20+ years old on the house that I had just recently purchased. They said over and over that it did not matter. I paid my fees and took out their warranty.

Choice Home Warranty was easy to deal with and very responsive helping to resolve two separate claims. My tenant was very happy with the response time and glad to have the dryer and food disposal working again.

It was going to cost a lot to repair my washer. I am satisfied with the check that was given to me to replace it.

Garbage Disposal - I called on Friday afternoon. When I called Saturday to check status I was on hold for an extended period of time but once the technician got to my house Monday he did an excellent job.

From my experience with Choice Home for the last 7 months, with 3 of my rentals, I have experience denies coverage, no urgent service. Finally, they me some reimbursement with X amount of money became something less. Things after another, I had to choose to cancelled the policies, then they denied to give me the reimbursement due to cancellation of the policy. Anyway, I wonder if there is anyone out there after 6 months are still satisfied with this company and still think they are in the best interest of the customer so that to build their business up. Very dissatisfy with the service and advise anyone who is considering their service, stay away from this one. Best regards.

The service was a pleasant and prompt experience. From scheduling to the actual repair, the repairman from Air Experts of N. FL present himself in a professional manner, repaired in a timely manner, and was informative about the nature of the repair.

Placed online claim on sunday 6 5 2016, electrician responded same day and arrived at noon the following day. He was very professional and diagnosed all three switches very thoroughly explaining as he went from switch to switch ensuring I understood exactly what the problems were. Upon completion he informed me he needed to advise CHOICE of the problem, and wait for approval. He spoke very highly of CHOICE indicating to me as a policyholder for the first time that I made a wise decision to switch from the home warranty company I had for the past 5 years. I would proudly recommend CHOICE to my family and friends. It was my CHOICE, and I'm sticking with them.

Tech from Choice Garage Doors came to home when scheduled, and proceeded to diagnose problem with opener. He determined that the entire opener unit needed replacing and after getting approval from your company he installed the new unit. Accomplished the installation in rapid time. Opener operates correctly.

Service was at my house in 4 hours and was repaired by the same day.

Oven repair - Tempest was very timely. Once the tech arrived, it wasn't very long before the problem was diagnosed and resolved. He was very professional. It was a pleasure to deal with Tempest.

I have had issues with the contractors so far but the customer service has been great mainly with the supervisor Mercedes. My complaint was well understood and Mercedes did not get off the phone with me until my matter was rectified.

Pool pump stopped working and I assumed it needed to be replaced. Contacted Choice Warranty and filed a claim on their website. I was contacted the next day by email with the name and contact info of a repair vendor. Called them, made an appointment (for the next day). Repairman showed up next day on time and diagnosed the issue. I only needed a new plastic cover on the pump filter basket. The one there was cracked and wouldn't maintain a proper seal. That's what caused the filter pump to overheat and stop working. The next day the cap was replaced and the system worked perfectly. I even had the DE in the filter changed out as well (additional cost, not a warranty issue). I was completely happy with the entire encounter.

I would like to start my review by saying that Choice Home Warranty uses many vendors to achieve the goal of repairing broken home appliances. Their attention to detail and the customer's satisfaction is exemplary. With that being said,I have had 3 service orders for 3 separate issues, and each problem has been handled promptly and successfully without issues. The only out-of-pocket expense for me was the $45. Copay. I have had my furnace repaired, my microwave, and my refrigerator. In closing, I would like to say I was skeptical about any company repairing all of my home's issues. I am no longer a skeptic.

Big disappointment for A/C coverage. I live in Maryland and my Heat Pump of 2 tons in a townhouse broke down last week. It took a week for Choice Warranty to send a tech (we are not in summer yet) and find out that Choice Home Warranty doesn't cover refrigerant leak detection or repair in air conditioning, basically you are in your own. Their tech didn't even want to do this leak detection. Finally after another week of waiting he calls me to charge for this leak detection without repair $ 250. This is the second time I claim, the first time CHW didn't cover the condensation pump leak repair. The claim department doesn't help much.

Serviced us the very same day, even came in the evening and got us up and running. Great guy, great service.

I have three homes with 2 covered by Choice Home Warranty. I purchased their top plan on both, to include limited roof coverage. When I called in for very minor items they responded quickly. I called in a roof problem and they scheduled someone to come out. They came out and reported that the roof leak was in the valley where there was flashing covered by shingles. Guess what, even though that was part of the roof system (NO COVERAGE) had to pay the roofer myself. Two thousand for the repairs and $12000 for a new roof, it was an older roof so I choose the latter.

We have been going back and forth with Choice Home Warranty for a week now. They set us up with the first Ac company with no luck of getting anything done. I called and called with a lot of complaining for three days and finally assigned us a new Ac company. We call this company with the number they gave us and it does not exist. I have 4 kids from ages 1-12 and its excruciating hot! This is a horrible company. I paid for this warranty for nothing. It's very sad and disappointing!

Our air conditioning wasn't cooling and it was making a rattling noise. I called Choice and a repairman was at our house and fixed the issue within four hours. So far, I am very please with our decision to purchase our home warranty from Choice.

This was the 4th visit for this dryer with the same problem. This tech is possibly the same one from the last visit. I had another tech for the first two visits. Heat register/control element was bad. Tech replaced thermocouple and associated elements to control dryer temp. It seems to be working okay right now.

Shut off angle stops were leaking and not holding pressure. VKS Plumbing responded to the service request and sent a plumber with a helper to make the repairs. They arrived within 15 minutes of the scheduled appointment and were professional and courteous. They left the work site clean and neat. There is still a small leak and I intend to call the plumber back to tighten the fittings.

My AC unit needed some freon... I called CHW and filed a claim on Wednesday... The contractor called me the same day and wanted to come out on Thursday morning, which I had to work but I was off Friday and he gave me appt. #1. He showed up, fixed the problem. AC is cold now! Fast & Great Service.

I purchase a policy with Choice Home Warranty thinking it was one of the best company. My refrigerator broke down 70 days after the warranty has been purchased. They claim it was a preexisting condition even though I was unaware of it. First of all no one had the courtesy to call me back regarding the claim. It took the same technician who fail to come back and fix the problem as schedule. That same technician called me back, reported the company denies the claim. They assume it was a preexisting issue and offered to fix it. An estimate were provided to me over the phone. When attempted to call Choice warranty from my own phone there was a block from my phone. After 1 ring the phone hang up no matter how many times I've called from my phone. When attempted to call from another phone I was able to get through with no problem, which did confirm that someone block my phone number from calling the company.

This Company is a fraud. After going through the 30 day waiting period and paying 2 payments I was told my pool pump was not covered because it was preexisting. Because I had an issue within 4 days of the second payment. How do anyone determine when?

The service was fast and completed within 24 hrs. Serviceman pleasant and seemed competent and professional.

Service was prompt. Technician was polite and knowledgeable. Repair was made efficiently. Overall it was a great experience.

Great work!! Fast service!

Once again CHW has come to the rescue! Five Star Electric responded quickly to fix the problem. Appreciate the fine service of both CHW and Five Star Electric.

My wife and I have been very pleased with our home warranty. They are prompt and have always fixed our qualified items. I recommend their services.

Choice Home Warranty hides behind small print disclaimer to deny a claim. Last November I purchased a home warranty for my elderly parent from Choice Home Warranty (CHW). In early May my mother turned on her AC and found it was not cooling properly. On May 12, 2016, I opened a repair request with Choice Home Warranty. The automated system assigned an AC company in Houston.

The representative was professional. The tech rep. was professional and efficient. The work repair was quick.

Air Conditioning Repairs - Quality and courtesy of service.

The contractor came out to the house promptly and on time to look at my pool heater.

I have Choice Home Warranty and have had them for about 2 years and 2 months. I had to call them about my air conditioner and the repairman came out and said it had leaked all the freon out. He called Choice and they said "just fill it again." NOT to fix it or replace it, repairman explained that's the way they are and wasn't happy with their company anyway. So I was very disappointed in Choice. Still have the leak in the air. SECOND: I had to call them out on my dishwasher, the repairman was here twice, I did everything the repairman told me to do and if that didn't work to call him again. Needless to say it didn't work and I had to call him again!! He then called Choice and told them my control panel on the dishwasher was bad. I had a top of the line stainless inside dishwasher, KitchenAid, and the repairman told them it'd cost $176 to replace the control panel.

I received a call from a salesman based on a online inquiry. He provided quotes for the coverage, which were decent and less than my current warranty program. I explained that my AC unit didn't work and needed it repaired. The salesman said that I could file a claim, but would have to wait after the 30 day wait period to have the AC repaired (on a recorded line) I advised the salesman that I wanted to reach out to Sears to see if they would meet the cost. The salesman lowered the deductible even more if I signed up today, which I did.

This was our first time using this home warranty. Once we got past a lengthy wait on the phone, it was all better than expected. Memorial Day and hot - A/C went out. They contacted EAZY BREEZY Heating and Air in Tucson. This company called us back within an hour. The very next day we had a new A/C motor installed by the friendliest company we ever dealt with and at zero cost. Happy we have this.

DeWolfe's Plumbing fixed my plumbing leak immediately. They were at my home at 9:30 am, assessed the problem and fixed it.

I was very pleased with the response to my a/c unit not cooling. After my initial call my problem was fixed within 24 hrs. It was a holiday weekend and I was surprised that it was taken care of that efficiently. Thank you Choice Home Warranty.

My A/C was not cooling. I called and was assigned to a local repair company. They came yesterday and fixed the problem quickly and efficiently.

Thermostat stopped over the weekend and then late Friday night my toilet started leaking and I am a woman in a wheelchair who is paralyzed and cannot afford to risk falling and when I called this morning not expecting the way I was treated and dealt with so very quickly and the companies that did come out to do the work (Sparkles Air and Emergency Plumbing) were fantastic. I bought this warranty due to my condition and just as a matter of fact in case I needed help and Choice was there and the companies sent to me were great. Thank you all so very much.

Slight delay in finding a qualified service. Excellent service after getting part replacement approval.

I have now used Choice Home Warranty for two separate issues and have found them to be very professional. Filing a claim is as easy as a click or phone call and CHW takes it from there. Both contractors were friendly and professional and the repairs were completed promptly. I have highly recommended CHW to my friends and family.

My order was placed on Saturday, because of the memorial day weekend did not get service until Monday. After a little miscommunication, a repair person arrived and took care of my problem.

My dishwasher was not draining and the dispatched contractor said he wasn't able to repair. Choice Warranty is reimbursing me $180 towards a new dishwasher. It will not cover even half of the cost but it's better than nothing. The contractor has been enlisted for two different claims and was both times rude and very reluctant to repair. The dryer is still not working properly and the dishwasher might not have needed replacement but Choice have been kind enough to ban him from any further claim calls from me.

Excellent job. Very timely and proficient.

Excellent fast service. Put a request online and spoke to an actual contractor within the hour. Was able to get an appointment for the very next day. Technician was prompt and very knowledgeable. Overall great experience.

My experience has been absolutely worthless with what I was misled to believe in regards to home repair coverage offered. First the monthly fee and service call fees I was quoted to sign up were incorrect. We had some basic home repairs needed, and when I called it was stated that they wouldn't be covered. I went back through the materials sent to me and everything we needed completed was not covered. As a matter of fact there is more things not covered than covered by them. We used it once for our dryer and to this day it still doesn't run effectively. So much for a new replacement. The times I've called it has taken over 15 minutes to talk to a human being. Again I'm thoroughly displeased with Choice Home Warranty and would not recommend them to anyone.

I live in a condo where the water heater is below the a/c. I thought I had a problem with the water heater but when the technicians arrived (Claim #** - 4 LEAF PLUMBING who was GREAT), they discovered it was actually the a/c. CHW sent another technician and they identified the issues and helped me work through them. Appreciate the extra help very much. My contract number is **. I am buying another house in the area and will be selecting CHW for my warranty provider.

I called CHW when the motor on my swimming pool filter pump wouldn't start. The person taking my call was courteous and explained the process to me. An e-mail confirming my work request was received and I contacted the service recommended to me by CHW. The motor was repaired promptly. I paid my $60 service fee. To replace and install a new pump would have cost $1200. So I am very happy I had CHW on my side.

Service was prompt and technicians were professional and appeared competent. Repair was executed in a very timely manner.

Turns out the circuit breaker for the AC unit had been tripped. Possibly due to lightning. Tech was timely, courteous, and professional. He checked the unit to confirm the unit was operating properly.

Had trouble with garage door. Called Choice, no trouble, sent tech out. Next day, tech fixed problem in a quick and neatly manner. Very happy. Thank you.

We returned home Wednesday night to find our ac thermostat blank and no ac. I immediately called the 1-800 no. for Choice Home Warranty for the first time since I had joined back in Sept. The gentleman assured me someone would be able to contact me by 8:30 the next morning. As I was hanging up I checked my emails as he said to, and got the info to call company that would be coming out. Thursday morning at 8:30 I contacted the company and the very pleasant lady already knew I was going to call and told me she would call her tech and call me right back. That's she did and our technician arrived about 1:30 p.m. and my ac was repaired and running cool air within 45 minutes!! All for just $60. Thank you Choice Home Warranty! Quick, efficient service! Technician was knowledgeable and friendly. Great service! Great company!

First time my both garage door been fixed in one time.

Fast, friendly and efficient.

Technician fixed the washer on 2 occasions for the same problem. It broke again a couple days later and technician said he was booked solid and could not come out soon enough to fix it again. Called Choice warranty and they assigned another technician within the hour. New technician diagnosed the washer problem would be more expensive to fix than replace. Choice warranty then offered owner a full replacement of the washer. Such excellent service and excellent turnaround! Definitely worth the money invested buying the warranty. Warranty cost and service call fees are definitely one of the lowest prices, if not the lowest! Highly recommend this company! I'm a happy and very satisfied customer.

Outside unit was not coming on. Called Wednesday night and got a claim number. Had an service call lined up Thursday morning. They came early Thursday afternoon and got the unit running. We were back to a cool house by 2:00. This was a good experience all around.

Placed service call on Late Weds night. Service tech called me Thurs morning 9am and said he would be here 9am Friday. He showed up early. That works for us. He was an hvac repair guy. They do not send a pool repair tech out. He drove over 1 1/2 hrs to get to me. He tells me there must be a clog somewhere along my pool line and that he is only an hvac guy not a pool specialist. Cannot figure out what the problem is. Left with the issue unresolved and suggested I call a pool guy. Really! Why didn't Choice send out a pool repair person in the first place. Cause I don't believe that have one.

I have tried other companies for a home warranty and came back to Choice. Choice Home Warranty offers better service, better contractors and better prices than their competitors. I am staying with Choice!

Service was fast and the techs were very professional.

Choice Home Warranty is very efficient. I made a claim and got assigned to a technician, unbelievable Electrical Services LLC who came out and fixed the outlets. I have been referring people to Choice Home Warranty and will continue to. Very affordable too.

My refrigerator stopped working on a Friday night and I placed a call to Choice on Saturday morning. I received the name of a repairman and was able to get to me until Monday. Choice was very professional and prompt and the service man was excellent. The refrigerator was fixed for a nominal fee as described. This was the first time I used Choice and it was a positive experience.

Yesterday, 5/26/16, was the first time that I had to file claim. Choice treated me with respect and got on the situation right away. The company they recommended, Air Source One, serviceman, Steve, was very honest and polite. I would recommend Choice to use them all the time for air conditioning.

Service was excellent. Good experience. The initial call in was handled politely and efficiently. Contact regarding the upcoming service call was timely and accurate. I was pleased with the whole process.

Unfortunately, I've had to make two claims this year. Each time, the CHW Team was very responsive. Within 24 hrs, I was contacted by a local repair org. to schedule an inspection and begin the repair process. CHW staff have always been very easy to work with and very respectful of my needs. I am completely satisfied with CHW and will definitely renew my home warranty policy with them when due.

I'm so glad I'm a customer of Choice Warranty. I get prompt service and everyone is so friendly.

Late in the afternoon. Broken water line. Water to the home had to be shut off completely. No water = emergency situation! CHW responded quickly, and the repair guys - American Pride Plumbing LLC - were in immediate communication and came to our rescue the next day. Given all the circumstances, we could not have asked for a better response and repair!

My 20 year old washing machine stopped working. Someone came to look at it on a timely basis. When the parts were no longer available, Choice sent me a check for what they said was market value.

Choice Home Warranty was very responsive. We had an appoint with a service technician in a reasonable time frame. The technician was knowledgeable and professional. My time on hold when I had to contact them regarding a replacement washer was a little long but not unacceptable. Overall I am very satisfied with the service.

Had a refrigerator down and contacted CHW. Prompt response from CHW as well as the service technician. Resolved the issue as promised without any delay/glitch. Thank you to the technician (He was truly professional/experienced in his trade) as well as CHW.

Customer service rep was very easy to talk to and clear.

I had changed my phone number and called to change my contact info for a claim & the rep was extremely helpful with doing this as well as reset my request. I was immediately sent new information in an email for the contractor. These people were also extremely nice & went out of their way to set an appointment with us. The contractor arrived on time and quickly made the repair. I tell EVERYONE about CHW anyway, and now I boast about ConstruXX too. You all are just the best!

I bought this warranty for the first time, and so far had made 3 calls for issues. All of them were resolved on time. CHW is fair in resolving claims and has a good network of repair companies. They are easy to contact through email. In 2 of my 3 issues, they repaired the problem with the appliances. In 1 case, they sent me a check for the appliance since it couldn't be repaired.

Called in for reimbursement on ceiling fan installation. All was well. Everything went smoothly. People were friendly and worked fast. Excellent job.

This was our first time using our home warranty and I was thoroughly impressed. The first representative I spoke with was extremely pleasant and helpful. Each time I called, the reps were helpful, patient and didn't have a problem trying to get my problem resolved for me as quickly as possible. When I told them I had experienced a communication issue with the company they assigned, the rep went above and beyond to correct the problem and I really appreciated that.

Choice Home Warranty responded to my claim quickly and I had service scheduled within a day. The problem with the appliance continued and they sent service out again to fix the issue. The issue could not be resolved so Choice Home Warranty replaced the appliance.

Mercedes was very knowledgeable and helpful. She has a friendly personality and likes to help people. She was sincere and genuinely ready to help in any way she could to help her client. Thank you.

Cornerstone plumbing was sent out by Choice Home Warranty and did a great job.

Choice answered my call with a response of getting a call within 24 hrs. They gave me the name of the company that would be calling me. That company did call and scheduled the work to be done.

I've had the most pleasant and professional technicians and customer service team while dealing with Choice Home Warranty. The technicians were knowledgeable and helpful. The customer service team was quick and fair. I'm confident I will keep my warranty with Choice! They far surpass other warranty companies I've dealt with in the past and the affordable trade call fee doesn't hurt my pockets either!

I was very satisfied with my experience. Within minutes of calling in my claim I had a call from my service man. The A/C man was here by 1 pm - had my unit cooling within minutes. The service man for the dishwasher came while the A/C guy was still here. He determined that it would too costly to replace the timer and said CHW would call me with a quote. They called, said would issue me a check. I was disappointed with amount offered because today you can't get a new dishwasher for less than $180.00. I will use this check for a payment on new one. This does give me some concern if something major happens to my A/C. Will CHW short me on this also.

I would thank Highland Lakes a/c and heat, they did a wonderful job in repairing my a/c. They acted very professional in their dealings with my wife, me and my house! I would use them again!!

The service was timely. The technician worked the issue, and, unfortunately had to be recalled. However, he knew what the issue was, and, made the final repairs very quickly. I have not had a chance to use the unit as of yet, but, am confident in that the technician was very knowledgeable.

Unfortunately, if you NEED service after the initial $45 service call - Be CAREFUL. If you have an a/c problem or if your refrigerator craps out - they will DRAG their feet to get to you by one of their "claims specialists" so they don't have to put any money out of pocket. I have tried for 3 days to get their "claims representative" on the line to tell me what they will and won't cover. In the past, they have denied my a/c issues until I put up a big fight and read back to them their policies regarding coverage. Now I am dealing with a refrigerator that has decided to crap out after 5 years - tenants are without a refrigerator for 7 days now, since the initial $45 service call. Still can't reach their "claim specialist" to find out IF they will cover the repair of a new compressor or not. Will write again with the final outcome.

Great service. My claim on my washing machine was handled quickly. A repairman came out and evaluated the situation. When it was determined that our unit could not be repaired we negotiated a settlement with CHW to purchase a new one. Thank you so much for your prompt resolution.

My technician was so knowledgeable and thorough. He had to buy a few materials but I feel very secure in his repair.

I was scared when I choose Choice as my home warranty but their prices for my plan was great and took a gamble but here we go I had an issue with a leaky bathtub which form a minor flood in basement so I call Choice Warranty. They gave me a claim number got a phone call from local plumber in 15 minutes. It was a Sunday and Plumber advice me - he will see me Monday morning first call 8 am so plumber shows up - great guy, fixed my problem, and now all is good. Thank You Choice Home Warranty and your Plumber.

Great service with quality services were given. Choice services are easily assessed. Employees are very professional. All services are very prompt. Follow up to see whether or not services are done properly. If customer is not satisfied. The company will return to get correct. I have been very satisfied with Choice.

I registered on the Choice Home Warranty cuz I was shopping for home warranty. As soon as I put my information someone called me a quote. When I got the quotes I told them I will get back to them cuz I'm still shopping. As soon as I said that, the agent became rude telling me why I wasted his time and hang up on me. A few hours later another agent called and I told him I'm interested in their plan but I'm still shopping, same reaction and hang up. Now every single day, I got like 3 or 4 call from them which I don't pick up no more till today. I've decided to talk to them and tell them when I'm ready I call them. Same reaction, he hang up on me. I don't know how they got that 5 stars with that customers service. You can have a great services but bad customer services not a good grade.

In Arizona, we take air conditioning seriously. Without a functioning unit your home is nearly uninhabitable. My a/c went out on a Thursday, I place a repair call late that afternoon. The techs from Just Better Air arrived at exactly the time promised and had my unit working within an hour. I am very impressed.

I reported my ac one evening, the next day I had a call from a gentleman & he was very courteous & took care of our problem the following day. Very happy with the service & it took no time at all & glad he got this ready for the summer.

I called to report the issue. The claim was submitted promptly and I was emailed with the technician phone #. I called, scheduled an appt for the next day. They came out and diagnosed the problem, reported back to CHW, and I followed up and scheduled another date for the technician to come out to replace the motor. Did not fix the blower at the time, had to call in again but that will be replace as well as I have and pay for additional coverage for my pool and spa. So far no complaints. I am new to this company. I left another provider because of issues. I recently purchased this home and inherited the previous warranty provider and my first claim was a disaster. So good WORK Choice, I am happy I made the switch so far.

My spa was leaking, the heater was not working. The Tech found the correct pump, found the correct heating element and installed the items. This took some time because the spa was not a name brand. He tested it and everything worked great. The Tech was very nice and informative. All is working well now. Thanks!

I was mislead from the very beginning with this company. I had a great experience with another company, but bought a 5 year policy with Choice. Unlike the other company which contacted a service representative for me (who in turn called me promptly), Choice emailed me a phone number and told me to call to schedule. The serviceman was excellent & communicated with Choice about my claim. Choice then offered me an extremely low amount to assist with the replacement of my appliance. I attempted to negotiate with them, they came back with an amount that was still not acceptable.

They sent out a repair guy right away to fix problem. Thumbs up.

I am 77 years old and in all those years I have never had a more courteous, professional worker as Brian with Zoom Mechanical. At each step of the way, he took time to explain how the job was going. He was very neat, clean and well spoken. Next time I need your services I hope I will get Brian. Please tell his boss to give him a nice pay raise.

This service was much better than last time. The Reds did came and he did not know what is going on. Did not fix the problem. This time I had the same problem with my AC. The young guy came and he knows what is broken in a second. He did fix the problem in less than 30 min. Really professional services.

I love the fact that I could enter my claim online any time of the day or night. I received a call from the technician in less than an hour of placing my claim and they were at my house to look at my air conditioner within 3 hours of the claim. A part had to be ordered which delayed the repair by a couple of days, but that's understandable. Great service and we have cool air upstairs once again!

Fast, honest, reliable service... highly recommended.

James from JB Services was my technician that came and fixed my dryer and I am very satisfied with his work. He was very friendly. He worked around my schedule to make the time convenient for me. Overall he is a great technician. Will recommend JB.

I have received the worse home warranty experience from Choice Home Warranty ever. Signed up with them about a year ago in August 2015 and paid my policy premium upfront in full. My very first claim submitted for my garage door opener was rejected on the grounds that they do not cover the wireless receiver unit. Second claim was submitted about 6 months after that for both my microwave and cooktop burner. After waiting an entire week and paying 2 separate deductibles to the service Tech for the service call and trying to get some answers from Choice Warranty (dealing with very long telephone call wait times averaging 40-50 min each time to speak with their service Rep), they came back and rejected both claims on some flimsy grounds that the technician noted that cooktop burner had some corrosion.

When we first decided to take on Choice Warranty, it was on a decision to cut back on finances. My Mother is 85 years old and owns 2 homes. I own 1. The salesman was really excited to have 3 properties and charged us such a nice price for 3 homes if we paid in full for 1 year. We had to make a quick decision. We asked him questions like, "This is to good to be true, whats the catch? Are you sure it covers everything?" He responded yes. He was adamant and said, "Listen, we cover a lot more than other companies". We trusted him and went with Choice Warranty. Since then Property #1 the Bathroom was not flushing with pressure. I called, the customer service rep was a flamboyant over the top representative. And said, "We don't cover low pressure." I asked him to please connect me to a supervisor. And while typing he said, "I am supervisor"... I was just completely defeated. What to do?

I sued Choice Home Warranty 2 times in Florida. They were served and I got a Judgment each time for $5000.00 each case plus court costs and fees. Choice hired an attorney to try and get me to reduce it and settle and I refused. Choice is not paying the judgments and is only delaying things because New Jersey has them under an Order of compliance with a State paid person to oversee their operations. New Jersey's court judgment was over $700,000.00 to be paid back to consumers. I have my judgment, and choice will not pay, all the while the Owner Victor Mandalawi takes home a check for $3.7 million dollars per year. The company is a sham, a scam and should not be in business.

This company is great. I would recommend CHW to anyone who is looking for home warranty company. The customer service is amazing. When you call to make a claim it's processed quick and the same day the contractors contacts you to schedule an appointment and CHW also checks with you to make sure that contractor is working with you. Five stars Choice Home Warranty.

Dryer tub bearings were worn out. Technician identified problem and repaired it. I was very pleased with service provided. I am very pleased with the companies that provide service to choice customers. Thanks!

Everything went smoothly except the customer service girl at Choice. Was very vague as to my coverage and that always seems to be the case. It's very unnerving!

Great customer service. They were on top of their game and I would recommend them to my family and friends.

Whereas the experience with CHW was great, I was so disappointed with the staff of the contractor prior to their coming to my house for the repairs. I spoke with a male at 8:30 a.m. and a female staff at 9:10 a.m. and they were very rude.

Made a couple calls in regards to this claim and then I finally got Mercedes. Oh! My God! Awesome, professional, caring, truly understands the meaning of customer service. I give this girl a 10 and five gold stars.

We filed a claim on 3/24/16. The oven quit working and we were told a repairman would contact us within a couple of days. A company called and said they were too far away to service the oven since they were about an hour away so he said he notified Choice Home Warranty. They contacted another appliance company a few days later and Parker Appliance came out and looked at the oven. They determined it needed a new control board.

Your vendor did an amazing job. Professional and friendly. Thanks.

First claim - denied. Full stop. Suspiciously sounds like you're looking for reasons NOT to settle. Was told I hadn't maintained my AC system, despite a full maintenance activity done just last month! Moved from American Home Shield a good few months ago. Looks like another move is imminent for all my properties. Very disappointing Choice Home Warranty!

The repairmen from GreenTec HVAC/R were very nice and professional. They called when they were running late and let us know they would be here as soon as possible. They fixed the issue in a short time. I would recommend them for future issues.

Choice Warranty solved our issues quickly. We called Thursday about our AC upstairs not working. They told us how long it would take. The repair company called the same day and the gentleman came the next day, at the time he was supposed to be here. He worked, had the part, and fixed our AC. He serviced the AC also. My husband asked if he went to the attic to do something there, but he did not. I do have his information. Thank you.

I have never had problems and am happy with prompt service and courtesy. Just really disappointed in the person they sent to fix my oven door.

The plumber company was affordable. Plumbing representative did an excellent job. We are very pleased with the service he provided.

As a person who has had a home warranty since 2007, I can honestly say that Choice is the best and most affordable out there. My service call was quick and easy. The operator on the phone was super nice. The contractor returned my call in less than 20 minutes of me placing the work order. I am so happy that I switched to Choice Home Warranty.

The company who showed up did a great job and I was informed by the technician what the problem was. He did not have the part on him and had to come back the next day and fix it as he promised.

A blower on our air-conditioning went out. Choice was quick to respond. However their selection of vendor in our area is extremely poor. Simple Air Solutions called and used an excuse that they never received our repeat phone calls asking for status... We went one week without AC in Texas in June. After 17 minutes on hold I was able to talk to supervisor from Choice but the good news is she was able to give me money towards a blower and I was able to use my own air-conditioning person who will get the job done in 72 hours. I will still be out $200 but at least have air-conditioning.

Plumber contractor was very competent and knowledgeable.

The representative went above and beyond what was expected when it came to the repair of my dryer. I was very pleased with the outcome of my claim.

The service I received for my plumbing problem was the best I have had in many years. The plumber was polite, knowledgeable & very clean. The job was done well & he answered all questions. He also cleaned up everything perfectly.

I made a GREAT decision buying a Home Warranty with CHW. Called in my problem, American Veteran Garage called me to set up an appt. The technician was fast, friendly, and did a great job fixing my door. Very easy transaction, saved me $$$... Thanks much CHW.

My claim was handled promptly and a repair person called the very day I submitted the claim. He was able to give me an appointment the next day. He arrived promptly and assessed the problem. He was very pleasant and knowledgeable. A part had to be ordered and I am waiting for delivery and another appointment. I was more than pleased how everything was handled.

Had problems with my unit, had to go the weekend without air, but when they did get someone out to my resident, I was very pleased with the service provided.