Choice Home Warranty Reviews

AC was not properly cooling, contacted CHOICE & they sent Long's Refrigeration Service LLC... They got it back properly cooling.

Do not make the mistake of getting Choice Home Warranty. You will waste your money. They will send to your house someone who is incompetent, who does not know what he is doing who will break whatever they are trying to fix to the point where the entire appliance will need to be replaced. Then instead of fixing what was broken, they will offer a buyout for $230. What was broken will take over $1,000 to fix. They don't care about customer service. They make you wait on the phone for hours at a time. I don't understand how this company is in business.

Choice did a great job. They assigned Pinnacle Pools to come out, they were ok. He was more interested in getting out of there than ensuring the problem was fixed.

Refrigerator was not keeping cold, freezer either. Choice responded quickly and all is fixed.

Refrigerator was not cooling properly. Took a few days longer to get a technician to respond than we would have liked, however when they did, it was taken care of promptly.

I was very please with Choice Home Warranty. My garage door opener did not work. I call Choice Home Warranty and they send me a message in my e-mail that they will contact me in a manner of an hour. I received a message to call Arrow Overhead Doors and they promptly reply, and the next day they install a new garage door motor and we were very please with the service.

I purchased a 5 year home warranty from Choice Home Warranty (CHW) last November. One of my units failed a week ago. They sent out the service provider (SP) who said the fan motor and compressor need replacing. After I contacted SP, I was told CHW would only cover the $200 for the fan motor and because the fan motor failing caused the compressor to fail, they wouldn't replace the $800 compressor. I have not been contacted by CHW. Their hold times are over 4 hours. The sales staff pick up the phone on the first ring. The new claims reps will answer, but don't have access to any info. I have been without AC for a week in 95F temp and without any help from CHW.

I truly appreciate Choice Warranty. They came out to fix it, and quick and accurately. I couldn't have ask for a better response team.

My central air conditioner stopped working late one evening. I called CHW the following morning. By the afternoon, the technician was at my home & within the hour my unit was repaired. Thanks CHW for your prompt attention & excellent customer service!

My AC was not cooling. I called Choice Home Warranty and they sent me a local company name to call for the service man to come out and fix. The service man came and said I need a new Damper Vent. He called http://www.choicehomewarranty.com/ (Choice Home Warranty) waited and waited. My dad then called and waited and waited. I then called and waited 1 hour and 7 mins and 51 sec. I have a picture on my phone that I called to see why they are taking so long to let the serviceman know he can go ahead and fix. Because it is not in the policy that damper vent is NOT covered. After my dad and the service man waiting over hours, I waited for over 1 hours and got told it wasn't covered. This is poor customer service or basically service at all. I would like to see the CEO of this company sit on his phone, during his/her lunch break on hold listening to his recording for over an hour and see how he/she feels.

I am being denied the repair of my second central air unit. Choice Home Warranty will quickly deny a claim that costs more than a few hundred dollars due to "lack of maintenance". I am disputing this and after being on hold for greater than 30 minutes, I am transferred to a different department where I am put on hold again. This has happened multiple times. I was told one time that an customer service specialist would give me a call back but hasn't. This was over 2 weeks ago. They settled a lawsuit with the state of New Jersey regarding denying claims but evidently haven't changed their ways.

Missold policy. Told 30 days free yet they took the premium out of the Bank account immediately. Tried to cancel via website 4 times, then received 6 calls saying I was delinquent yet the policy only started in May, and they had taken money upfront ie $93.75. Finally after 3 emails, 2 phone calls, and a wait time of 24 mins I got the policy cancelled and a refund of $12.00 because it was cancelled that day. Stay away from this Company. I can only imagine the hell one would have to go through if you had a claim. The sales staff say would sell their grandmother to sign you up. BEWARE.

I had an issue with my garage door not opening one evening. I called Choice Warranty and they had contacted a garage door repairman and they were out the very next day and fixed my garage door which needed a whole unit replaced. I was very satisfied with the response time and with the work done.

My dishwasher stopped working and Choice had a professional technician out to my home within a day. Dishwasher was fixed in a timely manner and have not had a problem since. Choice representative was courteous and very helpful throughout process. A pleasure to deal with. Thank you!

I purchased a home in September and they were the home warranty provider provided with my purchase transaction with their premium warranty service. My home inspection turned up a few different minor items that we had fixed pre-closing so I know my home was in good condition. In the 9 month of being in home, we have had to make 3 claims with 2 of those regarding my central heat/ac system. The warranty company provided me with no initial documentation on account set up, so reading through coverages online you get a sense of broad coverage yet on all 3 claims I encountered denials of coverage that inspections are not covered, water leaks from condensate pumps are not covered, and A/C coils from wear and tear are covered but not from corrosion.

The serviceman that was sent to my residence was great. Called in advance to set up appointment and was in the time frame he gave for arrival. He fixed my problem and explained other things I could do to help prevent other problems. However getting to the point of a serviceman, this is where I had my problem. I had to call CHW back and threaten asking for a full refund and calling the BBB before someone seemed to care or follow up with actually getting service lined up.

Responded quickly. Excellent service.

When my AC unit stopped working, I called Choice Warranty. They partnered me with Reeds AC repair. They came to my house on short notice and fixed the AC. They had all parts in stock and repairs were made. Thanks for great service!

A/C - It was easy to make a claim and the repairs were done in two days. I'm very happy.

I was extremely happy with Home Choice but the dispatch of the technician was horrible. I called him 4 times to be told he would get a hold of the tech and call me back... NEVER did he called me back. 1st time user and I have concerns.

I would like to say that Choice Home Warranty was very helpful and satisfying to me. This was a good experience to have my problem resolved in a timely manner. I would recommend Choice Home Warranty to my family and friends. I am looking forward to continue our business relationship. Thank you.

I've been with Choice Home Warranty for a year and even recommended it to my aunt who signed up as well. Never needed a repair until my aunt needed a repair. My aunt is an old lady so when Choice Warranty gave her a run around she wanted to cancel. Getting someone to cancel the service took several calls with no resolution insight. Of course, my aunt called me and I spend an hour before I was able to cancel it with my aunt in the conference call.

My HVAC has not been working and I live in Arizona desert. I have a family with a small baby and was left with no help even when temperature reached 120 degrees. Choice Home Warranty is a FRAUD. DON'T Buy Home coverage from them. When it comes to important items like HVAC/water heater they will leave you in the dark with no help. Just try calling Choice Home Warranty and ask for a quote for home warranty. Below things will happen:

Service was good. Was please.

Satisfied so far. Service is competitively priced & coverage is comprehensive. Network of providers is very good & providers have been super-responsive so far. Because of the complexity of my issue (wasn't clear if it was an HVAC or Electrical issue), it took a while to sort out the specifics with the claims agent, but the agent was patient with me. Telephone hold times to talk to a live agent could be improved.

The service received was fast and excellent. Thank you for being so quick!!!

Our dishwasher stopped working and within 48 hours of calling it was repaired. Great response and a professional repairman. Well done.

I have bought this home protection plan for two years of coverage for $750. About two weeks ago, my air condition went down. I called the company, and they referred to their technician, but the technician was not answering his phones. I called back, they said I can find my own technician. I spent $100 to find out what the problem is, and called them back, and they wanted a detailed report, so I spent another $158 for leak check, providing them with pictures of the leak, and also reason. It is extremely hard to get hold of any real person, sometimes I have to hold the line for an hour to talk to someone. It has been two weeks that I have to live in the heat, and finally my document is complete.

I was promised that if a appliance was repairable Choice Warranty would replace the unit with a similar unit or better. Please call their sales and speak to an agent today they will reconfirm. I called Choice Warranty as my dishwasher stop working. The repair company arrived and informed me that 2 parts were needed. Since the cost of the parts was over $200, Choice Warranty said they will not repair the unit but offered me a settlement for $180. I asked them to replace it and they quoted me a clause in their contract that said, they can only give me a black dishwasher worth $175. I was asked to refer a clause in exceptions where it states that they will only replace with a unit of their choice. DO NOT TRUST THIS ORGANIZATION! THEY ARE THIEFS and LIARS!

I purchased a resale home less than 60 days ago along with this home warranty for peace of mind. So glad I did. My AC and refrigerator both had issues which were quickly handled by local service techs. The entire process is simple and has already paid for itself. I have recommended this company to my family, friends and coworkers.

We absolutely love Choice Warranty. I called yesterday at 6:50 p.m. & got a call back from Element A.C. They were coming to fix my a.c. at 7:10 p.m. & they were here today to fix my AC before 12 pm. The gentleman from Element A.C. was professional, fix my a.c., & went above and beyond expectations. My wires were eaten by a rat. We would recommend Choice Warranty to anyone. Professional. ☆☆☆☆☆☆☆☆

Gas Stove - I had a problem with the igniter module and your rep fixed it.

Your services so far have been outstanding. I am going to refer your services to my friends at the clubhouse (golf) and my friends at church. Keep up the reliable services.

From the moment I called in the repair claim the whole process went very smooth and fast. The repair service they sent was very professional and knowledgeable. The overall experience was very satisfying and helpful. Thank you Choice Home Warranty.

Our A/C unit was unable to maintain desired temperature and was getting worse over time. I submitted a claim online with CHW and almost immediately I was scheduled with service the next day at our convenience. The service tech was on-time and repaired our issue immediately. Great service, no hassle, very easy. Excellent job CHW!

Choice Home Warranty is deceptive in their claim practices. The control panel on the frig fell causing the light bulbs to remain on, heating the interior of the frig and melting parts of the panel requiring the light socket and control panel to be replaced. Choice Home Warranty denied the claim stating that lighting is not covered by the policy. The proximate cause of the damage was the control panel falling, not the light bulbs. I feel they are looking for excuses to deny the claim.

Updated on 01/01/2019: I would not use Choice Home Warranty again. When I did have a claim of a heat pump quitting, they found every excuse to deny my claim. Upon receiving a call last night again denying my claim in spite of providing maintenance records, I was told that “proper service according to manufacturer’s warranties) were not followed. In particular amperage to the compressor was never measured. So I went to the Carrier website to see what their recommendations were for maintenance.

Excellent work! Quick response, polite, competent workers.

We have been with CHW since 2013. We have not had very many claims, however we have been very happy with each claim. CHW Customer service is awesome. All of their CSRs are friendly, patient, smart. And get's the job done. My last claim was 2016 and I had the privilege of dealing with a supervisor. She was very helpful and fixed the problem immediately. We have never had a problem with any of their vendors. They have been nice respectable and just. Fixes the problem... We highly recommend CHW to everyone. For us, it is a peace of mind that we can get things fixed for less than our homeowners insurance for a lot less for the same results. Thank you CHW for making life a little less stressful in a very stressful world.

We called Choice Sunday night. Monday morning we received a call from the serviceman! He arrived at 11am and by 12:30 the opener was back to functioning normally. Thanks Choice Home Warranty!

I decided to select a home warranty just moving into a new home. Choice was obviously not a good company I selected. Calling them may take several minutes (30 minutes or more or they just drop your call and you have to start all over again). They sometimes send out someone who is not qualified for the repair or send out a service person with no ID that tells you who is in your home! My last call to Choice was to repair my refrigerator (bad fan). It took 17 days (5 minutes labor) to finally make the repair. Six months ago I had a washer go bad and the service person declared it couldn't be repaired. Choice in their book said we repair or replace the appliance... well they should actually state that they will give you 1/3 of the replacement cost. Unfortunately I have 4 more months to this contract... I hope nothing breaks in those 4 months so I can research a new warranty company.

My dishwasher stopped cleaning the dishes on Sunday. I called Choice. They got with a repairman who called me that day and made an appointment on Friday, found the problem, ordered the parts and will be out this week to repair it. Thank you Choice for being so quick with a resolution.

Whole experience was great. Keep up the good work.

Have always had a good experience with every claim.

Repair was completed quickly and professionally.

Compressor did not produce cold air. I called Choice around 8 AM and the refrigerator was fixed by 3 PM.

The claim reps were very courteous and quickly responded to my issues of a broken air conditioning in 120 something degree heat.

I have been trying since May 17th 2016 to get my ac unit repaired and I have been given the run around with this company, not only does it take me nearly 50 minutes to speak with someone the only time I get answers is when I am at the point of yelling and asking to speak to a supervisor, then I get pacified as if I am not aware that they are not really trying to help, they have not even contacted the contractor to inform him that they will not honor the claim, he has sent in pictures and I have seen the pictures and I was told the coil was dirty and it is clearly not dirty, they had no intention of filing this claim. I have never had such bad customer service in my life and I know about customer service, I have done it before and I feel as if they have no empathy for their clients - they just take the money and are neglectful in working with customers.

I called to see about filing a claim, then was told that the ice maker was not included in our policy. However the contract they sent us doesn't exclude it. When I told the lady that she told me that I had to prove it to her. When I asked how much of refund to cancel my policy, she said none...apparently she can't do math. If my policy is $50/month and I have had it for 45 months, which is $2250.45 total... I paid for 5 years upfront for a total of $2375.00. That leaves me $124.55 of a refund. I know it's not much, but it will cover the cost of the repair I have to make now that they tell us the ice maker isn't covered. Do not use this company, they will try to scam you and say that there is a limit on items, but it doesn't say that in the policy I have. Horrible customer service as well as customer retention. We will never use them or recommend them!

I'm extremely happy with the service provided by Peter Electric. Very prompt and professional. Peter took no time in finding and fixing the problem correctly the first time! Thank you Choice Home Warranty for finding the right person for the right job and so quickly. Called in Friday night and the work was performed to my satisfaction by Saturday afternoon. Could not find any other electrician to come out over the weekend. Will keep Choice for life most probably!

We had a wonderful experience with CHOICE warranty. They offer great customer service when calling to schedule and they schedule fast. The technician that was sent out was on time and did an excellent job. He was professional and the job was done and he explained what he did.

Kintex Plumbing worked very hard to fit the right-sized unit. On time; friendly; tidied up afterward.

Could not have been more pleased. From the interaction on the phone and the service tech. Both first class all the way.

I have an apartment in Las Vegas. The air conditioning is not working and I requested for service. After the technician came and collected the service call fee, he called Choice Home Warranty and told me to contact Choice Home to discuss the coverage. After waiting for 2 hours, the representative told me they don't cover the valve in the A/C unit. Then hang up. I called again and waiting to speak to the supervisor. It took another 1 hour and 47 minutes to talk to the supervisor. She said they don't cover the valve in the A/C unit. They refuse to cover the cost of the fixing the A/C. The reason they don't cover is homeowner don't buy the valve coverage in the A/C system. Does it make sense that homeowner need to know all the valves and wire in the A/C to buy the coverage on each part?

Great, fast service.

My hot water heater went bad. I put a complaint but they saying that cannot cover because it is leaking and leaking won't cover.

I left my previous company for poor service. I search for a month and found CHW was rated one of the best. I changed my home warranty to them in November, since then it's been a nightmare. I called for a dishwasher in late November only to find out I had a wait period of 30 days I was not advised of. I was told to call back. I did in December and then they sent a tech out. It was a panel, they said it was impossible. It went out in the time my warranty was effective (December), it went out in late November. They sent me 100 for the miscommunication to replace my dishwasher which I couldn't even buy a used one for 100.00, so 300+ I had to pay for a dishwasher, delivery and install. Then my water heater stopped working, they sent out a tech, it was a heating element he replaced. 3 weeks later it stopped again. He returned, tapped on it and they called me, said he heard sediment so it wasn't covered.

118 degrees plus! I called Choice Home Warranty & placed a claim. During the process I turned on my 2nd unit... which simultaneously went out! I was physically sick. I contacted Choice and they issued a 2nd work order to the assigned service contractors (Guillen Heating & Refrigeration) without hesitation. Guillen repaired both and life is good again. I cannot thank Choice enough for their understanding and professionalism regarding my problems.

My washing machine stopped working last week. I called Choice Home Warranty. The following day the contractor called and set up an appointment to come out check the washer. The contractor, the technician who came to my house is super professional, friendly, and assuring and you can tell he loves his job. Bowser from Lighting Bolt Appliance. I hope, if I ever need a technician, CHW will contract the same company and dispatch Bowser... Choice Home Warranty was quick.

CHW sent a AC company out to my house to check the problems, and the technician said that my AC has a lot of problems going on. But he only "said" the situation and he did not help me to solve any problems. He just left and let me to talk to the CHW. I contacted CHW again and the agent let me find other AC companies on my own to repair my AC. Also, CHW does not cover any of my fees on this situation because they said that my situation on AC is pre-existing but we do not know that if it is whether pre-existing or not. After that I found an AC company on my own and all their technician did is added 2 pounds freon and my house cooled down 2 degrees in less than 5 fives. It has been 3 weeks since the company (that I found on myself) came to my house and my house AC has been operating great since that company came.

The technician demonstrated excellent ability & skills.

This is my second claim. My first claim, their contractor came to my home in a car with his girlfriend to fix my washer. Told me he couldn't get the part about week later after calling and calling her said the warranty dept. was looking for the part. After another 3 days they found the part and then the contractor told me it would be another 3 days before he could come back out to fix it.

Stove repair - Good service in a timely manner.

Excellent service within hours of filing a claim for service. Mr. Mike ** of the Family Comfort Heating and Air LLC was courteous, friendly and professionally very capable. The problem was corrected in one hour or less.

Call in that I did not think my pool filter was working correctly. I was contacted by the servicing pool company. They came out all in a timely manner.

The reason you buy a home warranty is to be covered when big expense happens. I guarantee this company will not cover big expense. They cover just some small part replacement etc. When it comes to replace a unit, they pull out all the tricks in the bag. My A/C unit went away. The technician they figured out to send after 4 days because the guys they initially assigned will not show up and I had to waste a lot of time and suffer the heat. The second technician they assigned was a good guy, analyzed the problem and said the unit has reached its end of life and will have to be replaced which information he sent to them right in front of me.

First part of May I made a claim on my 3 year old high end dishwasher. Person came out right away and said he would order part and be back in 3-5 days. Someone from Choice called said would cost too much to fix dishwasher and they would be sending me a check for $260. I said I could not replace for that amount, but that is what they were sending. Would take 30 days to process check and 7-10 days for it to arrive.

I have several rental properties that I switched to Choice Home Warranty. When Choice calls or emails me about a claim, it is just to give me their number and say to call them, so there is no attempt to actually contact me, but to make me wait on hold, and I suspect, to have most customers unable to hold for almost an hour in the middle of the work day. I was on hold for 17 minutes, then transferred to "customer service" and placed on hold for over 30 minutes in relation to an open claim. When the message was for me to call about the claim, why is the number given not direct to the claim representatives? When I asked the representative if they could call me back today, after giving me time to communicate with the contractor, they said no, they were set up to only receive calls, not call out! I think this is meant to have me give up so they can log that the claim was closed due to customer not communicating.

Company allowed us to use our own service as they didn't have a tech in the area.

I placed a claim concerning my garage door opener not working. Frank Bauer with Garage Door Carolinas came to my home without an appointment and early morning before I woke, ringing my door bell. To try and condense the events that transpired, he un-jammed the door but now the belts were hanging. He was nervous and told me he could not diagnose problem. Bottom line, was he told the home warranty company something I did prevented my garage door from being fixed. Choice honored my request after a letter and many phone calls. I had nothing to do with the extreme damage that Frank Bauer caused.The door and garage was only 16 months old.

This is by far the worst warranty company I have ever used! Their customer service is horrible, normal waiting time on hold has never been less than 30 minutes. They refuse to fix things that are in contract and use the excuse as non-maintenance to keep from paying out. They demand proof of maintenance and once proof is given they come up with a different reason for not paying out. They refuse to refund money for plan and won't allow you out of the contract and won't pay for service calls. DO NOT USE THIS COMPANY!

Unfortunately both my air conditioning units went out at the same time on a very hot summer day. I immediately contacted CHOICE and the representation was extremely helpful and sympathetic to my predicament. The service provider contacted me within the hour and scheduled an appointment. I was very please with the no hassle service and they got my AC units up and running in no time. Thanks CHOICE for your great response and no hassle service!!

My dishwasher was fixed shortly after the part was ordered! Excellent service.

Needed repair with stove, which was handled in a very prompt fashion. Very happy with service.

Recently my dishwasher and a/c went out unexpectedly on the same day. So I contacted CHW. The companies that were assigned to me for these issues contacted me within minutes and set up appointments. Both technicians were very knowledgeable. My a/c was fixed the same day the technician came out, however, a part had to be ordered for my dishwasher. The company took care of that and came back and replaced the part within minutes. I was very surprised with the response time and am very grateful for the service CHW provides. I will definitely be recommending them.

The agent was very personal & professional, however I gave her my cell phone for the technician to call. Since this was a Sunday & I was going to church, I knew it would be easier to contact me. When returned home from church, he left a VM, he was called back & came out later that afternoon. Johnson Builders was courteous, professional & helpful. I would give him 5 stars and want to use his company for future claims.

Was very satisfied with the service I receive to get my AC repaired. I was happy with the time/response from Choice to quickly take action to get this issue resolved.

Very impressed with service both from Choice Home Warranty & the company they sent to repair my air conditioner. ** from USA air was very professional, friendly & efficient. Filed claim on their website at 4:30 PM and Tech was at my home by 8:PM. Great service! On such a hot day I was very grateful to have such fast service. Highly recommend getting insurance with this co. My neighbor was so impressed he signed up with Choice Warranty service plan the next day. Thanks for making my stressful situation into a great experience.

The team really helped me in setting up the repair for my garage door. One call to CHW and it was all taken care. Good job/very well done.

Service was prompt. Giovani (serviceman) was polite. Explained what he did and gave instructions that I understood. Very professional and dressed appropriately. Service truck looked clean also.

I called in to have my microwave repaired on 6/17/2016. The company came out on Monday morning, couldn't repair microwave so they submitted a claim. Called CHW on Tuesday around 2:30 pm and the manager was very nice. She told me they will send me a check in the mail to get another microwave. I was previously with AHS and hands down, CHW is the best. Simple and straight to the point, no hoops to go through just to get something repaired or replaced! Thanks again!

Technician came to my home because the air conditioning was not working properly. After careful inspection it turned out that the circuit breakers were not making a full connection and they needed to be replaced. Reported this to Choice and they arranged for an electric technician to come to my home and replace the faulty circuit breakers. Now the air conditioning system is working perfectly. Both technicians were very professional, arrived on time, did not make any mess.

We have had our policy now for about a year and half and this is our second service call. We had a leak under our sink and were assigned a local plumbing company. They sent down a service associate who was very experienced as well as courteous and professional. In less than an hour he found where the leak was coming from and fixed it as well. In addition he checked out the rest of the plumbing to let us know all else was ok except that our pressure gauge in the front of the house may need to be replaced. We could not have asked for more professional service.

Very good service. I recommended to my sons and many friends. Keep up the good work. I will tell all my friends and family.

Twice I've had a claim and I have been successful both times. Thank you.

AC would not turn on. Service vendor repaired it.

Visit scheduled quickly and promptly. Repairmen arrived on time and diagnosed the problem. Made arrangements to order the part and scheduled the repair without delay. Scheduled the installation. Very efficient and effective repairmen.

When I purchased a Choice Home Warranty it sounded like the greatest thing. I have had to use the warranty 3 times since the date of purchase and the customer service is horrible at best. This last time I attempted to use the warranty it was for an inoperable ac unit (bad compressor). A company was sent out and diagnosed the problem. A capacitor was replaced and the compressor was diagnosed as bad. It took at least 8 phone calls on my part over the course of six days to get a status update from Choice Home Warranty on the claim while I was sitting in 90 degree heat with no air. Choice does a horrible job at updating and or calling customers back when a claim is filed. I recommend using a warranty company that is more responsive and has better customer support.

Choice Warranty was great in assisting me and did not hesitate to send someone out to my home (I appreciate that). I would definitely recommend to a friend.

Came out, found out what problem was, got part. Came out next day and took care of problem. Was so excited about doing his job. Forgot to get his check for several days. Thank you.

I waited three weeks to have my central air repaired, there was no communication between the home warranty company and the customer. The phone response time was terrible, I was on hold for over 30 minutes to get the situation resolved.

I have been with no a/c for 5 days waiting for the repair approval. My coverage include the a/c unit but they decided not to cover. Be careful when you choose a company for your home warranty. Choice Home Warranty does NOT cover what they said when you make the payment.

My washing machine broke, Choice Home Warranty send technician who said he will be back after few days with parts. After that he did not came or pickup phone. Choice just keep promising that he will be there in few days. I am waiting for about month and spend one hour in waiting to talk with Choice every time.

I have a furnace with a cracked heat exchanger. The CHW contractor was in my home looking at my furnace and physically said it was clear. It was not neglected in any way. He sent CHW photos upon their request and they immediately denied my furnace claim saying the system was neglected and in bad shape. They used words like "severe rust and corrosion" before they even received the photos! They were going to deny this no matter what was said. After several complaints, they offered me $200 to make me go away. I will not accept their $200 - it's an insult when I have to pay $3,000 for a new furnace. I purchased the home warranty to avoid this kind of major expenditure. I have been very diligent about maintaining this unit and have taken good care of it. I am disgusted they say it's neglected. This company is shady at best and I strongly recommend you look elsewhere for a home warranty.

Air conditioner went out in May on Sat. during a high school graduation. I called you and you gave me a name. They couldn't get to me until Wed, so I waited. Lots of problems with them. I contacted you on a Friday afternoon and you gave me a new company. They contacted me at 7 p.m. and came out at 10 at night. Thank you for getting on the ball and giving a new company, and discharging the old one.

CHW is always very friendly, quick, and efficient.

Water Heater repaired within 24 hours. I have Choice Home Warranty on three rental properties and my experience has been fantastic. The Choice team has consistently went above and beyond to provide timely, courteous, and professional service that has exceeded my expectations. The warranty is a great value and I look forward to being a Choice customer for life!

Great! The man that came got here early because of the heat and took care of the the problem fast.

After calling your customer service, I quickly received an email from Glyns Appliance repair with their tel number. I called them and told the manager what the dryer was doing. He took the brand and model and said his technician would be out between 0800 and 0900 the next morning. The technician showed up and after starting the dryer knew exactly what the problem was. He even had the parts based on the description from the day before. He was finished repairing the blower and motor in just over an hour. This was some of the best service I have had not just from the company, but also from Choice Home Warranty.

I was pleased with the timely response and service provided. Service provider was very friendly and explained what the problem was so that it was understandable.

Central A/C unit was not cooling. Tech did a great good.

The gentleman that came out was very professional, polite and thorough with what he was doing.

Mr. Appliance was the company called. They were excellent to work with. Tech was there when he said and was speedy and professional. Thank you again.

Garbage disposal - Choice did not hesitate to line me up with a good plumber and it was done beautifully.

Choice Home Warranty worked exactly like it was supposed to. Garage door opener was not working, called Choice and within the hour we were called by a local technician. Within 24 hours of first contact to Choice, the opener was fixed. Service was fast, friendly and convenient. Thank you for taking the stress and the expense out of the repair.

Glad to have the diagnosis.

I am VERY HAPPY with the technicians CHOICE WARRANTY uses. Thank you for your prompt service.

I have had home warranty companies for the last 20 years. Prior to this experience, I have never had a bad experience. The customer service has always been above and beyond. Was told by a very persuasive sales agent that Choice was considered the best. My air conditioning went out with two small children in the home. I reached out to Choice. I have not only been on hold 3 times for 20-25 minutes each time when I finally got through to them they assigned a Solar Repair company who did not speak English. I am not recommending this company to anyone. In the middle of a heat wave in Las Vegas, 4 hours later I still have no AC.

Impeccable service. Super Technician - arrived for appointment when he said and completed assignment in a very professional manner. Recharged freon and tightened necessary valves to stop the leaking. We have already recommended your services to a friend!

Claim # **. Date: 05/06/16. Problem: Front burners giving issues, not working properly. Technician visited 3 times after multiple calling to Choice and technician from MIRA HOME REPAIRS. Different Diagnosis at each visit. 1) After 1st visit Coil need to be replaced. 2) After 2nd Visit regulator need to be replaced. 3) After 3rd Visit Glass has scratches from inside.

Toilet runs (phantom flush) - Had the problem fix in no time.

The repair man was great and took care of the problem. Good service and great repair person. He was good and knew what he was doing.

Service provider professional, pleasant, and prepared to handle the job.

Everything went as expected. Very timely.

He explained what he was doing and what he thought was required.

Customer service was prompt, courteous and responsive to my call. The technician was accountable, explained the problem and worked hard to try and fix the problem. Choice was very fair in the decision they made regarding my problem. I'm very impressed with this company!

I tried to protect my home with a Choice Home Warranty, but so far all it has done is made things worse. We noticed our fridge was broken Sunday morning so we contacted Choice home warranty and we were very pleased when someone was able to come out that same night (haha silly us). They came out and played around with our fridge and eventually said we needed a new starter and they would go get that and come back to fix it the next day. Well, they never showed up so we called the contractor that was out here the day before and he doesn't have his voicemail set up and did not answer his phone (fun fact: a google search of his name shows a list of burglary charges so thanks for helping keep my home safe Choice).

They gentleman that took my call was very helpful and courteous. I got a call back very quickly about who was coming to repair my disposal. Also received an e-mail very quickly. I was very satisfied with the service.

I was very happy that within minutes I had a service provider assigned to my claim and was easy to reach and schedule a same day appointment! The provider was Cole's A/C and Mike was very knowledgeable and worked quickly to fix my problem and get us air conditioning! I just wish that there was a coverage of damage repairs up to $**. That would be a wonderful addition to the policy. Right now damage repair costs are up to us...thankfully they were not too expensive.

After requesting a repair to my air conditioner, I was given an order number and was in touch with the company within the day. The following day my air conditioner was repaired, quick and reliable especially during the hot summer.

ASAP Garage Door contacted me to schedule an appointment and the technician did a great job with the replacement. Everyone was very nice and accommodating. Thank you.

We had our air conditioner go out at a bad time when we were expecting guests. Called Choice at about 3. Was told to wait 24 hours before someone will contact me. To my great surprise had phone call within half an hour naming repair company. The repairman was there in 1 hour and fixed the problem. All I can say is thank you for a super fast service. You are great and great value for money.

The blower housing was leaking water through an ongoing drip when the air conditioner was on. A tech was assigned within an hour of my call and blew out the condenser hose, cleaned out the remaining water and checked everything else. It's now working great.

The a.c. guy was very professional.

My claim was handled quickly and hassle free. A technician was assigned and I was called by their dispatch service. The technician called when he was on the way and was knowledgeable and professional. He contacted Choice for approval and was able to quickly take care of the problem.

My A/C unit has gone out in the heat of Louisiana summer. With temps in the mid 90's I was worried about being without A/C for an extended period of time. I immediately called to make a claim. The service representing from Choice was very friendly and clear on the process. She told me that I would receive an email with the best local AC repair available in my area. Within an hour I received that email. Minutes later, I received a call from the local AC repair company to set up an appointment. The repair company arrived within 2 hours of our conversation. The were quick and professional - chained out a couple of parts and got it running again. I was in the cool! The entire process from broken AC to having it fixed was handled in the span on 4 hours. Highly recommend Choice.

Electrician Hugh from Horatio Services LLC was a rock star. Professional, personable, great communication and much appreciated on the help he provided.

We had an intermittent problem with our a/c and the contractor Choice Warranty sent out went above and beyond to find our problem. Our a/c is now working beautifully just in time for the Phoenix heat wave. Thank you Choice.

Our landlord purchased a home warranty from Choice Home Warranty. The AC went out and they sent Tropic Air of Houston out on a service call. The charge was to be no more than 45. It was 110. They left without doing anything, said they were ordering a part for the AC but never returned. BIG RIP OFF!!!

Our first experience with a claim went well. We woke up to our AC not cooling. After going online and filling out the needed information, Choice Home promptly gave me a claim number and told us who to call to schedule an appointment. They evaluated our situation and told us that a leak test needed to be performed. Choice Home however did not cover the test but it was stated so in their policy. After obtaining the test, the contractor submitted the work order to Choice Home. It was approved and they came and performed the work all in a timely manner.

My dryer stop working. I called Choice Home Warranty and it was taken care of. The technician was friendly and made a quick repair.

My rental property's AC unit did not blow cool air (bad capacitor). This was my first time requested service from Choice. Just a few rings, the customer service rep answered the phone call. After answered tons of questions from the customer service rep. he said that the contractor could be assigned within 24 hours, then it could take two days for contractor to schedule the service. I was very disappointed about the long process time, but did not say anything.

Excellent work, friendly service. Came when they said and did an excellent job of getting our service back. These folks even rolled up the extension cord we had been using and left it neatly coiled up on the porch. Will definitely ask for these folks again should the need arise.

We purchased our home in December. Received the home warranty at closing. It didn't even go into effect for 6 weeks after we closed on the home. We then submitted 2 claims in May, one for the air conditioner, and one for the washing machine. Both claims were denied for ridiculous exclusions that they include in the fine print in their contract and ask the contractors leading questions to get them to say something in particular that would cause them to be able to deny the claim. Even their own contractors couldn't believe how ridiculous their reasons for denial were and how poor their service was. One of their own contractors indicated that they would not continue to do business for Choice in the future. We had to pay $90 out of pocket for NOTHING!

Leaking problem under the sink. Excellent service by Andrew of Mckenzie Plumbing. Very professional and reliable.

So disappointed. I own a Real Estate Company and tried this for my personal home. Every single thing I asked about was not covered. When you read the warranty most everything is not covered. Save your money and get a qualified person to fix anything you need done. The vendor they sent out for my roof was trying to sell me a new roof and was not helpful at all. I do not need a new roof I have been told by several other qualified roofers I called on my own. So, if you want aggravation and no service and want to pay them monthly for nothing then this is your company! When you try to cancel you are on the line for hours. They never answer. This is their strategy. Hope this is helpful to someone.

Workman was efficient and cordial and repaired our problem as soon as he got the proper part which was the next day. Wish that appointments could be made in a more timely fashion. Otherwise we were pleased with the service.

Fixing A/C. Good and fast job response.

When I was sold the Choice Home Warranty the salesman promised me the moon! He was very friendly and very comforting (as any insurance salesperson should be). He even upsold me on the pool coverage! Yay for me! Right? Wrong! From the refrigerator, to the air conditioner, to pool filter, to the water heater, there was always a convenient excuse for why they could not cover the repair! Therefore, I paid for each repair and paid Choice for absolutely nothing! Steer clear of this outfit! They are professional SCAM ARTISTS and should be investigated!

I have called this company for the return of my fund since cancel on 5/8/16, I was informed by Saline - supervisor $75.84, would be returned into my account within three days. On 5/13/16, I called to see why the funds were not in my account and was informed by Lewis - supervisor of cancellation states that funds should be in my account today. I called again today spoke with Alan - manager of claims he was over talking me indicating the funds will show in 7-10 business days. Alan was argumentative and given false information. I called my bank and they indicated that no refund was processed and that it only take 3 business days to return and refund to a credit card. THIS HAS BEEN A VERY POOR DISRESPECTFUL GROUP. Loud talking in the background, very disrespectful group in the cancellation department, place you on hold for very long periods of time.

The service company Tidewater was excellent. Very professional. When the tech finished the diagnosis they had to get permission to do the repair. This took about 40 minutes which seemed long to me. This could have been done sooner but I guess it was a very busy day for you folks. That being said I thought your service was excellent. The online request was handled very quickly and the number of the company to call was given very quickly. I was very pleased. Thanks.

Choice sucks! Choice sucks! Choice sucks! I can't stress that enough!!! They do not cover anything. I have called them multiple times on my AC until last year & this year, they didn't cover 1 thing! I have quickly let them know that I would not be renewing with them this year when my contract ends & they would not get one more penny of my money. Stay away from Choice Home Warranty, they are crooks & just take honest people's money!!!

When I placed the claim online, it was literally 3 minutes and I had already received a response! The service technician’s arrival was prompt and he was knowledgeable in diagnosing the problem with my refrigerator. Choice Home Warranty was prompt in the decision making process regarding the repair. In my case the repair was too costly for the age of the appliance. I was prompted to call CHW to speak with a customer service agent. The conversation was professional and my problem was taken care off to my complete satisfaction! I do recommend CHW for the reason of 100% customer satisfaction! I have always been satisfied and will continue to be loyal to Choice Home Warranty for my home appliances.

Customer service of person taking our problem was excellent. Technician was on time and courteous. He diagnosed the problem with our ceiling fan quickly and he even wore booties.

DON'T GET IT. STAY AWAY. Choice Home Warranty was very quick to get my money. I have a plumbing issue in my house. In my contract it states that they will access the plumbing system through the ceiling and will patch it back to rough condition. I was on the phone with them for hours. They denied the claim and said "we don't cover it." They don't honor the contract. I would not recommend this home warranty to anyone.

The technician said the oven could not be repaired and CHW gave me a $300 buyout. The check was mailed and delivered to my residence in six weeks just as they told me. I am now awaiting the delivery of my $1100 oven for installation. I could not have been more pleased with CHW.

I was very hesitant about Home Warranties, because I have heard mixed reviews. However, the appliances in my house are quite old so I thought it would be worth the risk. I have used Choice Home three times this year and have been very satisfied. For the plumbing service we had complete stoppage in the house and a guest was upstairs. Although they said they were not an emergency service, they somehow got a plumber out that same day at 7:30 PM. We were thrilled. I would highly recommend Choice Home Warranty.

Is a company you can depend on. They came in a very short period of time and have solve the problem. I was charge money that I should not pay and they have told me that they will refund it.

Paid for two years. Now I need them and being screwed. Sent a plumber or A/C repairman to fix my washer and he ruined it. The company hired Turn Key A/C And Plumbing, will not return my call. Choice won't fix or honor the people they hired and won't return calls. Tried to say out of level. Funny worked fine 3 years. The "repairman" said spring needed replaced... they won't fix. He did not turn in paperwork for 5 days and now I can't get any water to my machine and he ruined it. Had to buy a new one. They still won't return a call. CHW said the repairman has insurance for this and he has to fix it. I have left 3 messages for repairman and spent 40 minutes on hold 4 times with Choice who won't honor their work. Stay away from them. Cheats and liars.