Choice Home Warranty Reviews

Tony Bozhilov of Yantra Air was amazing. He diagnosed and repaired two separate problems and then contacted me the next day to make sure the house was comfortable. Tony is knowledgeable and experienced, and a pleasure to work with. It's clear that he cares about customers and tries his best to solve problems. Choice also handled the claim well and acted quickly to send out the work order. I'm a new customer, and if this first experience is an indication of their level of service then I'm glad I chose them over their competitors.

I made my first claim with Choice Home Warranty when I noticed a water spot in my ceiling. My normal plumber said he'd repair for $100, yet I figured I'd utilized my home warranty because I only have a $45 deductible, right? Well, that didn't include having to have someone cut a hole in the ceiling for the plumber to even diagnose the claim, and the cost to subsequently have it patched.

Affordable plumbing. Ben ** service was outstanding! I have been serviced about 6 times from CHW and I have only had 1 extremely awful experience. I could not believe how efficient, trustworthy, professional Affordable plumbing was!! Thank you! I hope I can win the 1 month extension on my policy through December allowing me to try and renew at that time. Funds are tight.

Placed a phone call to Choice Home Warranty. They answered the call within 2 minutes. I described to them that my upstairs master bathroom was without electricity. I was given a claim number and told that a service provider would be contacted and that Choice Home Warranty would be back in touch with me to provide me a contact number to call and set-up an appointment for them to come to my house to fix the problem. A few hours later I was called by Choice Home Warranty and given the contact number to the electric company that I was to call to come and fix the electrical issue. I called the repair company and they came out the next morning to fix the problem. A blown GFSI outlet was replaced with a new one which corrected the problem.

My main A/C dropped dead 6 days ago (Thurs), so I made a claim on my home warranty policy. Next day, a local company called Friday and made an appointment for the following Monday (Labor Day) morning to make the repair. The young man called and appeared early in the 2-hour window and quickly found the problem, a fried control board, and replaced it on the 21-year-old unit, so it should live to fight again for another 21 years! I was impressed with how quickly the whole process played out!

Issues happened with my stove, that you considered to be pre-existing. We did not know so, since we experienced those issues recently. Anyhow, I bought a new one yesterday, as I do with any other appliance.

Israel from Isdan Home Improvement came and inspected all four of my toilets for leaks as well as checking my water meter (all due to the increase of my water bill by $100 this month). He found the toilet that leaked, made the repair, and also recommended that the meter be changed out. I shared this information with the water department, hoping for an adjusted bill from them. Israel was a gentleman, very professional, knowledgeable and thorough. I would want him again if I had plumbing issues.

So basically if you do not live in a brand new home everything is pre-existing or not covered. I've had this warranty for about a year. In that year I called about my oven going out - not covered as it was pre-existing even though it was working the day before and went out. So nothing. Had a leak in the toilet - sent the WORST PLUMBER ever to come. You are at the mercy of who they choose to contract. He did a horrible job and we had to finish the work ourselves. They say they will cover leaking shower in the contract, but guess what...they don't. Then last night our pipe leaked and the water busted the ceiling. Plumber came out - verified leak - well guess what again - they don't cover rust in the pipes of galvanized pipes.

The AC at our house began to have issues so we called Choice Warranty and they had responded with a claim number in less than 24 hours and we were able to have Liberty Air come fix it the very next day. Choice Warranty was very polite and helpful. This made the process very quick and easy.

I really appreciated the person who came out to check on our pool. Not only did he fix the issue but he gave some other tips that were helpful for overall care of the pool equipment. He called about 10 minutes prior to arriving and was very friendly.

Air Conditioning - I been with Choice Home Warranty since January and the service has been excellent. The contractors has been professional and polite. So far this company has been great. Am glad I pick them for my home warranty.

I had a big account with the company. 10 units and have used different home warranties for years. This was the worst company to deal with. They never approved any claim without fighting for it, which took numerous phone calls and finally an answer from them saying they are doing me a favor. When I requested to cancel my accounts and refund the money, it took 2 months and 23 phone calls to get any refund back. They only returned a fraction of money, even though they never provided any services. No response from upper management and multiple conversations promising one thing and never doing anything. Horrible company. Don't ever use them.

I read all the reviews on Choice Home Warranty, I thought I did all my homework. I thought I read all them "fine print"... I messed up I didn't! If you are considering a Home warranty company, keep, these things in mind: I have a Dacor double oven. My top oven, a convection oven, stopped heating. I called Choice Home Warranty on Aug. 9th, today is October 5th. It has taken me this long to get someone out here who knew how to work, on a Dacor oven. On August 9th I told them I had a Dacor Double Oven and needed someone who knew how to work on Dacor. They sent someone who didn't know or Had ever worked on Dacor...

Our fridge wasn't working. Choice Home Warranty promptly processed the claim, sent an extremely qualified contractor and the fridge was repaired, saving us the cost of buying a new fridge. Great service. Highly recommend Choice!

The company that came was very professional and came at the time that I was told it would be. Also you followed up to see if the company you recommended did come to my condo. They even called ahead to let me know they were on their way here. Good Job Choice Warranty!!

Was handled quick. The only thing that I didn't like was that I only received 200.00 to buy a new dryer. I am on a fixed income and the cheapest dryer I could find was over 400.00. I thought they were suppose to give me enough to get a new one.

I was going to choose Choice Home Warranty for my new home purchase but after filling out my information online, I got an average of 7 calls a day from them (each time a different rep) to offer me a quote and "additional discounts". Even after telling them I already had a quote (repeatedly), the calls kept coming in. Due to this very apparent disorganization, I chose another company. I am still receiving 5-7 calls a day from them, each time asking them to remove my number from their list as I have decided to proceed with another company. If they are this disorganized when it comes to this quite simple process, I can't even imagine what it would be like if I had to file a claim with them.

My problem was with the commode in the master bathroom. I called CHW Wednesday morning and by 3:30 that afternoon a repairman was at my home and fixed the problem. Very respectful and professional person. Filing the claim was very simple and quick. I highly recommend CHW.

From the moment I called Choice the rep was very helpful and I received the information for Gator Plumbing. They came out in a timely manner. The service rep. Steve was quick, efficient, and completed the work in a very timely manner and was courteous and helpful, kudos to both companies. Keep up the good work.

The timer on my stove stopped working and eventually the oven itself would not work. Within a day the new part was located and installed and issue was resolved within 24 hours. Since I was having a house full of company for dinner that weekend I was very satisfied and relieved.

CHW sent out two different companies to work on my gas cook top. Both companies said they could not repair the cook top it needs to be replaced. CHW offered me 175 dollars because their technicians could not fix the cook top. I told them the contract said they would pay 1,000 dollars per claim. That was a lie. They then offered me 375 dollars to replace my cook top. The actual value of the cook top is 1,500 dollars. I would be just fine if they would pay what the contract stated. I do not recommend buying CHW.

I called for the first time to Choice after signing up for the warranty, because the water heater was acting erratic, sometimes way too hot then lukewarm. Within an hour I received a message from Choice automated call system and then a call from the plumbing service. This was on a Friday morning and I was expecting them to be out the first thing Monday morning, but to my surprise they had an opening at 10 AM Saturday morning. At 9:30 AM the tech showed up and by 11 AM we had hot water. Great job! Great service! Thanks Choice!

If you subscribe with this company be sure to read the fine print. They deny most claims, saying that whatever service is needed is not covered under the contract. When my air conditioner went out I called the company they referred me to, left a message on two different days, never heard from them. When I went online to see the ratings of that company they were all terrible. So I called another company and had to pay full price for the a/c; Choice Home would not pay any part because the Technician did not get prior authorization. In August in Texas one can't go very many hours without a/c and I didn't even think about getting authorization.

Since we found the leak and called Choice, the situation has been seamless. Reporting and receiving a return call from JB plumbing went quickly. The techs came at the appointed time and inspected the dishwasher, the cracked joint will have to be replaced. James promised to return ASAP and repair it.

In February 2016 I was contacted by a salesman representing Choice Home Warranty, I was solicited in a very aggressive way to purchase a home warranty contract. The sales attendant promises the world regarding what the contract will cover over the 3.5 years for which I purchased based on the pitch from the sales representative. Since acquiring the protection, I attempted on three claims and on each of the attempts I was turned down as the claims department puts a spin on what's covered and what is not. I argued my position and the company settled each claim with a lower payment for the work needed. On one case my dishwasher broke and they sent a repairman and the bill was over 600 dollars to repair. They refused and I argued the fact the salesman told me each appliance is covered up to 1000 per year.

Within a short time (24 hours) CHW assigned a technician. I received a phone call from MR Repairs and we scheduled an appointment to repair the toilet that would not flush. A new part was placed in the bowel and now the toilet is working properly. The technician was very good and I would use him again if I need any plumbing work.

My order was picked up quickly and the serviceman came to my home in a timely fashion. He determined at this time the best fix was to totally bypass the heater by capping the inlet. So far so good.

We have had Choice Home Warranty for some time now. You never want something to happen at your home but when it does you want to know someone has got your back. Choice Home Warranty makes it so easy to file a claim and they get to work quickly to get your issue fixed. Recently we had our family dishwasher break. Gave Choice a call and we were back in business the following day. Most service call without a warranty can cost an arm and a leg. Choice Home Warranty also helps save you money. Great service I would recommend.

It was a piece of cake to open a ticket online, very well laid out next steps in emails, easy to get to technician, very professional & knowledgeable technician who was able to troubleshoot the issue and provide an accurate fix. - Happy Customer.

The technician came out within a reasonable amount of time. He explained that the washer needed a part and he was ordering it. He'd let us know when we can schedule to come back when the part comes in. Very courteous.

I signed up with Choice Home Warranty in August and was told after 30 days that everything would be covered for the house with no questions. Well as luck would have it my gas dryer went out about 2 weeks or so over the 30 day waiting period. I filed a claim and a service person came out as they had said he would. To repair the dryer was a little over $200 and they denied the claim saying it was pre-existing even after telling me that after 30 days everything was good to go. The fact that the dryer was only 16 months old and it just happened was never considered or accepted. They accused me of waiting to after the 30 days and using a laundry service.

I am very impressed with your overall service. The first person that came out to resolve the microwave issue was not able to repair it and you were able to get another company out the very next day who was able to fix the problem.

I went online and requested to have garage door repaired. Within an hour I had a call from the service provider and he scheduled to come out the next day. He called when he was 45 minutes out and arrived on time and within the original window he had given me. He repaired the door promptly and was very polite. Would definitely recommend.

Our AC went out late on a Friday night. I immediately filed a claim online and by the next morning I had a response from CHW telling me who to contact. They even followed up to make sure all went well! Our AC unit was repaired and is running great! THANK YOU CHOICE HOME WARRANTY!

S & T Garage Doors of Stevens City VA came today and replaced the old opener with a new one. The job was well done and the installer was very pleasant. Thanks CHW.

My air conditioner went out completely in August of this year. I submitted a claim and after several hours had gone by, I had heard nothing. I called them and was told it would be the next day at the earliest before someone would come to look at it, but no telling how long until it would actually be fixed. I told them I was sure I could get someone here that day and that if I could I would cancel my contract with them. I was told that I could go ahead and hire someone on my own and be reimbursed for the charges later. I just needed to let them know before actually having the work done.

I purchased this warranty in May 2016. This is the first time I made a service call and was shocked to find out that I was misled by the representative who sold me this warranty by making wrong statements. I was told at the time of purchase that I will be given 3 service calls free of charge if I buy a three year plan with 6 months of extended service. He also explained that I can use these three services anytime - no restriction. On top of that he said I can cancel my service anytime if I'm not satisfied without any surcharge which is again incorrect. After I made the first call today I got to know what all he said was just to mislead and to make a sale at that time. I didn't expect such cheating and misleading statements from the employees of such a big company.

The CHW is great. I recommend it to all my friends and family. I'm in the process of selling this house and the new owners will be purchasing a CHW warranty. All my past experiences with the companies that have done work on my house has been great. With one exception: Blake's heating and air. I would recommend that CHW drop them off their vendor list.

I called to start a claim. The representative was very polite. And within minutes I had a contractor to call and schedule to come out the very next day to fix my garage. It was very seamless. Thanks so much.

When it was found that the part for my fridge would take two weeks because of the manufacture and the age of the Fridge they quickly sent me the money for the parts they were responsible for based on the repair. I was able to purchase a new fridge with the refund. No questions asked. Great service.

Although I have not had Choice very long, I have had to call them twice. Both times my problem was solved quickly and just as they claimed. However I have a on going claim right now that I have yet to be completely resolved. A supervisor has been in touch and has assured the problem would be resolved. It has been handled better than I expected so far as long as it does get resolved which I feel confident that will.

My dishwasher developed a leak. Called Choice Home Warranty since I had a contract with them. The appliance repair man came out to diagnose and said the heating element burned a hole in tub. He also stated that it was a problem occurring from normal wear and tear and should be covered. Choice refused to cover the repair and left me without a dishwasher saying it wasn't normal wear and tear even though their contracted service technician said it was. What a waste of money this company is.

The Choice Home Warranty is great and quick to resolve your issue. They were able to get a contractor to come and take care of the issue as soon as possible. The service was great and they fixed my issue right away but it took them a little while to come over. I really appreciate that.

I was surprised there was no wait time to talk with a customer service agent and the service was prompt set. The assigned company promptly resolved my service issue the next morning.

Thank you Choice Home Warranty for being great company with wonderful subcontractors and their day service. I am very pleased with my new garbage disposal and my basement are now free and clear and I am a happy camper. Thanks.

Choice was there when we needed it most, and helped us prevent what could have been a disaster. Our A/Cs condensate line was clogged and caused water to spill out from the open vent lines and stained the ceiling and walls of one of our upstairs bedrooms. Well, Choice to the rescue, and a plumber was dispatched ASAP, or we could have had a collapsed ceiling and worse.

I paid extra to have this coverage. The ice maker is not making ice. The company came out and said "You will need a new Ice Making Unit." Choice Home Warranty says it's not covered??? What else would Ice Maker Coverage cover? I call Choice then I call the repair co... I am playing middle man. Choice agent ARKIM ID # ** is so very rude and no help. He cannot transfer me to another person. Are you kidding me? This company is the worst!! This guy was a sour representative of this company. Don't waste your time or money on this company.

The person from Griffin Plumbing who came to work on my claim was wonderful! He was very friendly and explained everything that had to be done and did it the very same day I put the claim in to Choice. I could not have been happier with the entire experience. You chose a very, very good company to do this.

Had problems with a breaker at my house. I call Choice Home Warranty. They got a electrician to call me next day. He came to my house fix the problem. Did great job. They respond fast!! Very pleased!!!

Of course it happened on the weekend... my kitchen sink decided to back up! I called the warranty company who immediately put me in touch with a plumber. The office staff was incredible. So understanding... house full of people, a 6 month old baby and NO KITCHEN SINK. She promised an early service call on Monday and they sure enough they were there! In and out in an hour. Cleaned up everything. Paid my deductible so so easy.

After replacing four capacitors and the condenser fan I replaced the outside unit. CHW would not reimburse the claim because they said unit was not maintained properly. The unit was maintained properly that's how it lasted for sixteen yrs. After being offended and called a liar and a fraud I contacted the BBB in New Jersey. Choice Home Warranty is not motivated in helping customers. Their advertising is misleading and you are not covered. The first contact when you have a claim is a service center coached in asking dis-qualifying questions. Once these questions are answered to the best of some poor service provider's knowledge, the claim will be DENIED. Two things Choice Home Warranty is good at: One, taking your money. Two, giving you the run-around.

Dryer not working. Choice Home Warranty has come through again. Without question the best investment in warranties I have ever made. Thanks again! Problem was resolved in three days, only because it took time to get part. I am very satisfied.

Our ac went out and we live in the Phoenix area where you have to have ac in 100 degree weather. The service was great and we had ac the same day. I would recommend Choice Home Warranty to anyone in the market for this type of services. I am very satisfied on all services I have requested.

I am very pleased with Choice Home Warranty. Customer service reps are really helpful and polite. When I have a problem it is taken care the next day. I would highly recommend Choice Home Warranty to all home owners!

I called CHW after my compressor stopped working. The representative was very nice. Although it may be faster to do it online, I was just as quick filing for the claim with the representative. They were prompt and professional and within 10 minutes of my filing, I had the system call me with the assigned business. Very pleasant experience.

The service technician arrived in good time and introduced himself, and was very professional. He observed my problem and told me how he was going to repair it. He fixed it and cleaned up the work area, and was out the door. CHW is the best!!

Choice chose Lynch Appliance to take care of our refrigerator (which had stopped cooling). The fix was done effectively and expeditiously. I was very impressed with the process from start to finish!

I switched home warranty as I was contacted about a great plan and rates they had. First time I had to use them and it's been 28 hours since I made my claim and still have not hear back... All the representatives are RUDE and just keep saying they are working hard to find someone, and if you call in frustrated they don't understand why you're upset... maybe the shoe should be on the other foot. DO NOT WASTE YOUR TIME OR MONEY. Only gave them one star because you can't go lower.

Our AC went out and we called Choice Home Warranty. Within 30 minutes, we had a callback number and an appt set up for a technician to come out and diagnose the problem. Once the problem was diagnosed, an approval for coverage from Choice was received in less than 24 hours. Very impressed with the promptness and ease of the whole process.

I am extremely pleased with the services I receive from Choice Home Warranty. There has never been an instance in which the problem I reported was not fixed. I recently recommended Choice to a friend, who is seriously considering a contract with Choice; I hope it's a sealed deal for both of them. Blount Plumbing is one of the finest in Tallahassee. I was pleased to know Mr. Blount was the one assigned to do the job. He fixed the problem in a short time, and everything is working perfectly.

My refrigerator quit on Tuesday night. By Wednesday morning we had a repairman replacing the broken part. It was a relay switch. I was very happy with Choice Home Warranty Company and the repair service that came and fixed my refrigerator. Thanks for the speedy service!!!

Choice is a total rip off. My hot water heater started leaking. They told me it was not covered without sending anyone out. Even though their warranty states it's a covered item. My dryer stopped heating. They did not cover that stating lint buildup. When I called to cancel my warranty they offered me $200.00 on the dryer to replace it. I accepted at first but later called and told them to keep the $200.00 and cancel my warranty. They had taken my payment out for the month, however told me I was not due a refund since they waived the cancellation fee of $50.00. What sense does that make. If you waived the $50.00 that means I am due at least a partial refund on my monthly payment or to waive to them means we are deducting this amount from your monthly payment. Always an excuse!! At this point I just cut my losses. I am now back with AHS where I should have stayed. Cheaper is not always better.

This is the worst home warranty company! Do not do business with these people! We purchased a home warranty a year ago, during that time we submitted 3 different claims. We were denied each time for the most bogus reasons. First problem, our pool pump went out (which is covered) but they said our valves had air in them, so the valves broke the pump. We said, "Then please fix the valves (which is covered)" and again they said, no... BECAUSE OUR PUMP IS BROKEN and that's probably what broke the valves! After arguing for days, we ended up dishing out $800 for a new pump and the service guy said he doesn't think the valves are an issue, but slapped on a little glue to keep the air out.

I signed up with Choice one year ago based on some positive reviews I had seen online and this was the first and only claim I submitted since opening my account. The whole claim process from start to finish was handled poorly in my opinion, and several of the Choice supervisors I spoke with were rude, and/or took no action to help or offer solutions. After initially opening the claim for my ac unit that stopped working, Choice assigned a technician, however, that they never responded to the house. 5 days later, a second technician was assigned by Choice, who finally went to the house after a week of the ac being out. A few days later, I get an email message from Choice stating to contact them about the claim. I tried calling multiple times but each time I reached the customer service rep, I was told I needed to talk with a “supervisor”.

This company is fraud. The sales people first lure me to buy multiple year policy for over $1000, then when I called for them to repair the AC that stop blowing cold air then they denied claim stating that part is not covered under their contract. After doing more investigation on the company I found this is their practice of doing business and they got huge fine from state last year. I am making everyone aware that please beware. Most of the reviews on other sites are fake. Do not trust them. Seems like same kind of problem people experiencing and you can read those review on Yelp. These are the true experience.

Hot water heater failed; technician arrived promptly and checked it out. Prognosis was the unit (hot water heater) needed to be replaced. Choice Warranty, however, would not cover replacement of the hot water heater. They said the outside tank was not covered and would only credit me $250 on a $932 replacement. How is the outside tank not part of a hot water heater? Technicians (plumbers are great... no problem... even they could not understand Choice Warranty's response). They said, replacing inner parts, etc would only be a stop-gap to having it happen again. My 5-year agreement with Choice Warranty will be terminated!

Claimed a AC compressor failure was not covered due to "improper maintenance" - gave some canned response about what proper maintenance actually was. Seems to me they're far more interested in collecting your payment and selling you (I received 6 phone calls and 6 emails AFTER purchasing trying to sell me) than actually providing any value.

My husband and I logged a ticket on September 20th about not having hot water which is the third time this has occurred. A technician came to our home today to state that the sensor had gone out which was also replaced back in March 2016. He suggested that the water heater be replaced being that it is 14 years old and the sensor is going to continue to go out. Choice Home Warranty stated that they would not replace the sensor and would send out a second technician but was not certain if when they could get someone out.

bathroom toilet - I have had nothing but excellent service with this company. Each time I have had a problem they had prompt service and the staff is very polite. Would recommend to anyone.

Down on a hot summer note I quickly call my maintenance crew who are Choice Home Warranty. Within a few hours I was in contact with Sunny who quickly diagnosed and repairs were made. I can't think of a better way to relieve the stress and financial strain this can be when left to deal with all possible bad choices that can be made with the available contractor pool. Thanks Choice Warranty. You're the best.

They will sell the policy saying age of house and appliances don't matter. However, for settling the claim, they will say that the appliance is 10 years old and instead of costing approx 1400, the value of the appliance is 199 and the cost of repairs is more than that. For me, they offered a new cooktop without the downdraft. The offer price 249 but compatible models with downdraft approx $1300. If I get the unit repaired, they will no longer cover. Similarly, just think about AC issues. They will say that the value of old AC is worth fractions and they will offer peanuts and ask you to repair/reinstall on your own. Beware of the plans. Review limitation clauses of the policy carefully and beware of these cheaters. For every claim, it is a pain to get repairs through CHW.

Technician came and ordered a part. He returned the next day and repaired the dryer. He found a touching wire which could have caused a fire. The dryer was repaired quickly and a fire also prevented.

Basically called for an issue. Was told they Don't cover known or unknown predicting problems. No kidding. Who covers known problems? Keyword in contract is "unknown pre-existing problems". Who knows about an unknown preexisting problem? Been with them for only two months and the item is a 68 dollar item. Nothing major. I pay 45 a month and paid 45 dollars for the service call so clearly I can afford it folks. But Lakeisha and Misha made me feel stupid. DON'T RECOMMEND THEM.

I had called Choice to have my Heat Pump serviced when it went out in June. The company left a little to be desired, but Choice Home Warranty allowed me to get in a company I have used before. Choice Home Warranty has been quite helpful and I being a widow appreciate that very much. My house in South Carolina is on the market and as soon as I sell I am moving to Florida. If Choice will have me, I plan to sign up with their services on my next home. I have recommended them to others. Now if they signed on with CHW or not I have no idea. I for one am glad I did.

My $45.00 service call on my air conditioner problem just cost me over $1000.00. Now think about this: my air conditioner was blowing hot air. With the limited technical knowledge I have, I assumed that it need freon or whatever they use today. The HVAC tech arrived and pulled the cover off the compressor and there was a leak right there. He repaired the leak and then told me that the freon need to replenished. The cost of the freon would not be covered due to the fact that Choice considers that a secondary problem.

I received a phone call that the plumber would be at my home in thirty minutes. Thirty minutes later he was at my home. Introduced his self and went to work. Within five minutes he found the problem, a defective time clock that was provided by the water company years ago that no longer service. He disconnected the time clock and connected the water heater and immediately I had hot water. Thank you so much.

Choice home Warranty is very quick and responsive to my phone call. They contacted a contractor to come out and look at my cook top and oven they evaluated. It said that they would have to order parts and it would take 5 to 7 days. A week later I called the repair company and they told me it was on hold because they had options but failed to contact me and let me know what they were. I told them I want it fixed ASAP so they order the parts a week later. So I have been without an oven for two weeks and counting. Choice home warranty was proficient but the repair company I feel dropped the ball.

The customer service department acted with precision, and assigned us an order # through e-mail to contact a local business to repair our refrigerator. The repair was professionally done, and we are very pleased with the service and the handling of the job.

I had issues with my refrigerator and called in for service around 8/25. A tech was sent out 7 different times and replaced lots of parts and the issue still not resolved. The tech stated he has no idea why the refrigerator is not cooling. So Choice decides the 8th time to send a different company to fix the issue and apparently the tech states it's a freon leak which is not covered. This is unbelievable. I called in frustrated to Choice and obviously they don't want to help me so I decided to cancel my contract. I spoke to Angel on Friday 16th of Sept (ext **) and he seemed like he wanted to own the issue and asked me to call him back today so that he can speak with his director. He clearly stated that he can cancel the contract but to give him some time so that he can find options for me to get a new refrigerator possibly.

They were great, in and out in minutes and had very handy tips to help avoid this problem going forward. They are even coming back today to drop off a grease deter-ant for our pipes.

About 37 days ago I called for service/open a claim because of a water leak in the bathroom. It was about 7 pm on a weeknight that I made the call. The Warranty Co. says it has 24hr. service!!! No, No! The first call had me on the line waiting for a rep for over 30 minutes. I hung up because I had to empty the pan collecting the water leak. Called the 2nd time and was told that the company doesn't cover services after hours!! No, no one would come that night!!! Hung up to empty the pan. Called again & this time got the name of a plumber to call. Called because they advertise 24hr. service but they couldn't come for 2 days!!! and are 90 minutes away!! Gave up and spent the night, hourly or so emptying the pan of water.

I like how they take care of you. But my only problem is when the contractor they sent always try to rip you off. It's not CHW's fault. It's just too many contractors nowadays are doing it and if you are not aware you end up paying a ton of money so just need to do a lot of search about your repair before calling them.

The repairman was on time. I didn't have to spend a lot of time waiting on them. They were courteous and efficient. They were knowledgeable and answered all my questions.

The men came and very professional. Had new door opener installed in less than an hour. Told me the old one was worn out and parts too old. So get received a new opener and my husband very pleased when he came home.

My AC unit had stopped blowing cold air, it stopped working and I had placed a claim but a few hours later it came back up so I cancelled claim. 2 weeks after it never turned off and air was hot, called CHW and they sent out a company, all working.

This time they sent me a repairman from Sears. Very professional, polite, efficient and all the paperwork and work request was already done through the help of Allison so it all went very smooth with no waiting. Of course it did take a week for the appointment but once he got here it was great service. Thank you.

New to Choice Home Warranty after 10 years with a competitor. Had a toilet that needed new parts in the tank and Choice Home Warranty sent out a repairman who fixed the problem and the customer service was outstanding. I'm so happy I switched to Choice Home Warranty.

Please do not do business. I had a horrible experience, I had AC problem and they had sent a technician from a vendor called as NTEX Service which was a unethical and fraud vendor. The vendor submitted a claim to Choice Home Warranty and collected money around $488 for replacing the compressor and said that the choice home warranty would reimburse the remaining amount. 3 weeks later vendor says that Choice Home Warranty declined the claim and started to force me to pay. I wanted to see if the issue can be resolved peacefully.

This year, we changed warranty companies from AHS to Choice. It was a bit rocky at first, but we are very pleased we made the change. Our experience with the contractors that Choice has engaged has been very, very favorable. We would happily recommend Choice for that reason, not to mention that the contract is very similar to our previous warranty contract yet it is less expensive and the service call deductibles are also less expensive. Glad we made the switch and hope to have a long-term relationship with Choice.

Plumber came out and told me my sink was stopped up because of too much rice. Said home warranty would not pay for unstopping it, it was my responsibility. I appreciated his honesty. That call was suppose to also be free but ended up me paying for the job.

I used my home warranty for the first time. My A/C went out. I called Choice in the evening when it happened and immediately got a claim number. The next morning I received the information of who to contact. I called the service people and they already had my work order. The serviceman came out that afternoon and fixed my air conditioning. I was more than happy.

The Mira Home Repairs technician arrived at my home at the agreed upon appointment time the day after my initial order was placed. He was very courteous and professional. He was very patient and methodical as he explained every step in the process while fixing my plumbing issue. I am extremely please with my recent experience with both CHW and Mira Home Repairs.

Had service work done in July BY J&J Heating and Cooling. Service man acted as if he didn't know just what to do for our a/c, but anyway he ended up removing Freon and was told the compressor was needing replaced and that Choice Home Warranty will not repair or replace so he grabbed his equipment and left without me getting an invoice from him. I contacted you and told my concern. CHW has tried contacting the service man. Guess he refuses to reply back.

The technician was on time and was able to identify the problem within minutes of his arrival. Fantastic and thorough! I was very pleased with the speed in which the repair was completed. The technician, Don, with St. Clairs was professional and made sure that all parts of the unit were inspected and running properly.

Gas Range problem - While oven was on self clean, the computer panel went out and oven stayed in the locked position. Repair guy came and problem was fixed within an hour.

After contacting CHOICE and explaining my problem I was promptly contacted by Total Tech Electric. I was pleased that they left a complete phone message since I was not at home when they called. Arranging for a repairman was easy. My Total Tech technician arrived and was very professional and friendly. He solved my problem within minutes! I call this good business!

Tech was dispatched in a timely manner. Could not repair item, so we are getting a replacement check. Haven't received it yet, but will get back when we do. So far so good though.

I placed a service call on August 10, 2016 via the web for my AC. It was running constantly. It was assigned to Cortinas & Sons. I received directions that I was to call Cortinas & Sons to set up an appointment for service. This was odd as I did not have to set up an appointment myself with my prior HOW company. It was handled by HOW company. I called Cortinas several times over the course of two days. I left several messages on their machine and received no return call.

BEST contractor ever (Eternity Pools).... contractor was prompt, professional... outstanding service. I would HIGHLY recommend Eternity Pools. He could have easily told me I needed a new Pool pump... he fixed a wire in the pump and it worked again! Very HONEST!

The people at Choice were very helpful. The serviceman took a week to order parts for my dryer, so Choice expedited the parts delivery to overnight, so I wouldn't have to wait even longer. This was very helpful and the fair thing to do. I would recommend Choice to others...

Initially I was a little disappointed because I was informed by the service provider that they would likely be unable to come to my home until Monday due to other commitments and a shortage of personnel. (I spoke with them on Friday.) However, I appreciated the fact they explained why they -- more than likely -- wouldn't be able to come to my home until Monday. At least I had electricity and ran several fans, so I was 'prepared' for the long run, so to speak.

Our air conditioning stopped working during summer, when the temperature was above 110 degree. I called customer service and was worried how fast it will be repaired (the indoor temperature was in the mid 90 degrees). In less than 24 hours I had a very good technician (Jeremy) who took care of our problem and did a fantastic job.

Our a/c broke, stopped blowing cold on a Friday evening. Very easily submitted claim for service online and quickly got email confirmation. Service provider called on Saturday to hear us describe the problem and called on Sunday to set up Noon Monday appointment. Donell ** of CONTROLLED CLIMATES came as promised and fixed it quickly on Monday. Whew are we glad we bought the contract (3.5 years worth)!

We have been members of CHW for about two years. We have had to make several claims over that time and I cannot say enough nice things about this company. They respond immediately whenever I submit a new claim online and they follow up to make sure we are satisfied with the service we received. The people who work for CHW are all wonderful and actually care about your claim. They want to make sure the company they have chosen to handle your claim is up to all our standards. We had one claim where the company they chose didn't work out. We were apologized to and another service provider was sent to our home the next day. I cannot say enough nice things about CHW and I tell everyone I know to call and get the service as well. The price is right and service is excellent and the people are great. I highly recommend CHW to anyone who will listen. Thank you for the chance to say thank you.

I was researching home warranty companies and came across Choice Home Warranty. When the individual called me today and I tried to explain that I was still researching and asked if there was a number to call him back. He kept trying to push me to make a decision. I finally said that he either needed to provide a number that I could call him back or the call was over and he hung up on me. I will go with a different company.

They only talk and make big promises to impress customers but when it comes to keep their words then they do not do anything. Don't buy their warranty unless you want to get frustrated. They only cover small expenses that is also after lot of calls and follow-up and headache. They will not cover any bigger expense and will always give you some excuse.

We could not be happier with our purchase of a Choice Home Warranty plan. Obviously we were skeptical before our purchase. We were VERY pleased however when our garbage disposal started leaking and we made our first service call/request. The response was fantastic. Within hours of submitting our claim, Tom from ALL PRO CAROLINA'S was scheduling our service call. Mike, the technician was on time, had the part we needed and installed it in less than one hour. Did a great job! My wife is happy and I got all the credit for signing up with Choice Home Warranty. You have made a believer out of me. Thanks.

I got Choice Home Warranty early in the year, and have had only one Claim so far. The Claim was serviced and I thought all was well. Only to find out soon that it was only a partial fix (not the root cause). Less than 40 days from the service, the same issue occurred again. Upon calling Choice Home Warranty, they state they can ONLY GUARANTEE THE SERVICE FOR 30 DAYS. If I need service, even if it's for the same issue, I'll have to open a "new" claim and pay the $60 service fee again. I find that very hard to digest.

Good service, although there was a glitch to begin with. The first technician quickly determined that our microwave was old and couldn't be repaired. However, he failed to send his report to Choice so we could go to the next step. When I contacted Choice a week and a half later, they said they would send another tech out and that there would be no service for this visit. The second guy concurred with the first, quickly sent his report, and Choice called me back the next day. Since the unit couldn't be repaired, they agreed to send me a check. It's not enough to replace the unit, but I didn't expect that. I was very pleased with Choice's quick and professional response.

We had a microwave oven which broke down on us. We contacted Choice Home Warranty regarding the microwave oven. They gave us the information to contact a local company to repair the oven. We had to get a new microwave. They were very helpful in assisting us in getting a new microwave.

I have had Total Protect and American Home Shield in the past. All great to work with. Received notice last year Total Protect was no longer serving my area. Googled the best home warranty companies and Choice Warranty was the top. So I picked them and paid upfront for five years coverage, after talking to a sales rep at Choice who said Choice coverage was better than Total Protect and AMS. My experience with them has been terrible. They don't pay their vendors so when they come out - try to troubleshoot the problem, then leave they do not come back. Plus they don't cover as much as Total Protect and AMS. Your out of pocket is a lot more. So you will need to hire a lawyer to review the contract - even though when the sales rep who sold me on the contract, said Choice was better than Total Protect and AMS.

I called CHW on 8/16/16 after 5 pm due to my a/c unit suddenly blowing warm air instead of cold air. They told me that it would take 24 hours before my claim would be accepted and then I'd have to wait another 4 hours before I could call the supposed technician to make an appointment for them to come out and check my a/c unit. Anyone in AZ knows that a/c is very important because it gets super hot in the summer. During this time it was over 100 degrees every single day. The inside of my house was reaching 90 due to my a/c suddenly not working. I also have a minor child living with me and as much as I expressed that to the claims person, they flat refused to try to get anyone out there that night. I was forced to call another company to get someone out ASAP and the repairs were made.

Oven would not light. Fixed temporarily but part is no longer made so I was offered a check to help replace the stove and I found it to be very reasonable. Thank you.

My experience with you is great. You are an excellent company and I'm happy to be a part of that. My air conditioning was cutting and I call you and your company took care of the matter quickly. So far it's running pretty good now.

When my pool motor started leaking I was anxious to see what kind of service I was going to get. The girl on the phone had me a job number and on my way within 2 minutes! Mercades worked with me to get the job completed satisfactorily. I did get the feeling they honestly care about the customer. I like the people at CHW and prefer to use the workmen who are used to working with this company. Thank you!

A to Z Plumbing was dispatched by Choice Home Warranty to resolve my plumbing issues in a timely manner over a holiday weekend. The repairs were made quickly, and completely within a short amount of time. The technician was courteous and friendly and sensitive to the activities of the family. I had company during his service call. This technician has worked for me before and I have always been pleased with his work. He has yet to have to come back and make a repeat visit to work on something he has fixed for me in the past. It is such a relief to be able to call Choice Home Warranty, and know the problem will be resolved quickly and completely. I have recommended Choice Home Warranty to others, and will continue to do so.

We called on Labor Day. Assigned a claim number Tuesday morning. Some guy answered his phone "Hello" said they would try to come out. Two days of us calling to try to get a time because we both work--finally he told choice Wednesday at 6pm. We called Wednesday at 7pm to choice to get a new tech. As of Thursday evening Choice supposedly "can't get another tech to answer their cell". I would love to give a good review but this is year two paying for a home warranty and I'm wondering if this is the service I will receive every time. This is our first claim and I'm very unhappy. 5 days today with NO AC and Choice can't find a technician. You're kidding me. Of course this will be marked "unsure if factual" like every other negative review so they can keep their high mark but I have a claim and account number. So if they do I'll see it and we will contact BBB.

I usually don't write online reviews but the experience with Choice Home Warranty has forced me to write one. All I can say is stay far away from these guys. I have been a subscriber of their "Total Plan" for about a year. This August 2016 I had to use the warranty service for the 1st time when my dishwasher broke. Started having draining issue... Firstly, they didn't even do anything for few days after I logged the service request till I called and checked. Then they sent plumber who just came and verified that it’s NOT a plumbing issue. All this process took 3 weeks with me calling Choice home warranty over and over. Only response I got was that the technician has not submitted a report. Note that this technician already took my per incident service fee.

I have had a great experience with Choice Home Warranty. I have experimented them in three previous incidents and they did just great, and yesterday it was my forth incident. My dishwasher started leaking so I filed a claim, the same day a contractor was assigned and today he dropped by and they handled the job professionally without any delays. In comparison to another similar company ** that I had tried in the past, CHW way exceeds that ** company in both price and service. The company ** keeps sending different contractors until they find the cheapest one and they keep telling me "We need a second opinion." This is not the case with CHW, they get your job done ASAP without headaches. I'll absolutely renew my contract with them.

I was contacted quickly by the service company assigned to my washing machine repair. The technician showed up on time, diagnosed the problem quickly, and was able to get my washer running again with some simple adjustments. I have had no problem since then.

When policy was purchased representative informed me that if appliance could not be fixed it would be replaced. I filed a claim and as it happened appliance was not able to be repaired due to parts not being available. Instead of replacing appliance company only authorize to give me a check for $320 for an oven. The cheapest oven available nowadays is over $900. Not only are they not replacing item, they are making me wait 30 days to process check. Totally ridiculous. Customer beware!!

We were very happy with the service. We called on Sunday about a claim for labor on an Air Conditioner repair. CHW sent us a claim form via e-mail, we filled it out and returned it with a copy of the paid invoice on Monday. Tuesday they reviewed our claim and said it was good, notified us that they would be sending us a check within 30 days.

I was a little anxious with my first problem but the Tech was here in less than 2 hrs and me cool again quickly. Tech was very professional and competent. My daughter just signed up with her new house and now I am glad I recommended Choice.

1st claim. Washer giving me PE and FE codes. Claim # **. Called Tuesday 8/30/15 @ 11:56 am. Spoke to Claudia. Was assigned to Best Electronics. Called for appointment and given an "appointment" for Friday Sept 2nd between 12-5 pm. Called at 5:15pm to say a no show. Put me on hold and came back with he is on his way. I asked from where? Is he close? Did not know. Called at 5:40 to say he could not find house but was on my street. I went out and flagged down. # is on mailbox. I advised him he was late and he said he was stuck in traffic. I stated that he could have called as I was home from 11:45 am waiting on him. I am an hourly employee, so it cost me. He came in with an attitude and shook the washer, never pulled it out. Was gone in under 10 minutes. Said I needed shocks.

Had a good experience with the repair company, although they initially marked the wrong date on their calendar and I had to wait a few extra days, they came out, ordered the part needed, it arrived in record time and he came out on a Saturday to fix it. It was great. Thanks.

Warranty company and vendor response has always been quick and very accurate. I am a realtor and have referred many of my clients and friends to Choice Warranty company. Only complaint right now is that after this last service call for same issue, parts were to be ordered to get my freezer back down to safe temp. I've not heard back from warranty company nor vendor. After we thought freezer was fixed in June I filled it up with frozen foods. It is still not at correct temp so am afraid all food is going to have to be thrown out. Was a little surprised at having to pay for 2nd service call as well.

Unfortunately, I've had to use my warranty plan numerous times. Sometimes the process went smoothly. Other and most of the times, however, I've been left with the feeling that I'm anything but a valued customer or that my satisfaction was the last thing they were concerned about. One of the vendors they sent out literally stole the defective ceiling fan at issue and would not respond to requests or calls so that the type of unit could be identified for replacement purposes. Choice bailed on my problem and instructed me to get my own contractor at my own cost to replace the unit. They did finally reimburse me for the cost but they took 30 days from receipt of proper documentation to issue the reimbursement check.

I have never seen such a level of passing the buck and finding a reason to deny a legitimate claim. CHW will exploit your claims to the best of their ability and find a reason not to work with you. Their sales office will promise you that everything is covered, and even the fine print seems to only exclude common sense damage, but then they will have one phrase or sentence that negates your claim. My air conditioning unit has a leak and they won't cover it because it had a touch of rust on it from... yup... the leak. So they will not fix my coil and if it comes down to replacing my whole unit, they will find a reason to deny the claim as well.

I've tried two different times to file a claim with Choice Home Warranty. Each time, they have denied my claim. This company is not in the business to protect you, only make money for themselves. There is always a "gotcha" clause that they will utilize to get out of actually paying to have your work done. I've filed reports with BBB and other areas. I have friends that work in the home warranty company and say they CHW is not a great company. I'll put it this way. You get what you pay for. This company is a cheat.

I called Choice Home Warranty on July 26, 2016 to open a claim for my ceiling fan and MT Builder was assigned as my contractor. I had to contact MT Builders. Once he came out he said he would submit the claim and call me once it was approved and he purchased the part. He never called back! I tried calling MT Builders and his voicemail was full and he never answered his phone. I had to contact CHW customer service to get them to contact him.

The service from CHW is very good, but the first contractor they sent me to fix the problem was anything but good. I think this contractor didn't want to make any money and hopefully CHW will take it off their list. The second one they sent me took care of business quickly and efficiently.

DO NOT USE THIS COMPANY!!! They are terrible! Our washing machine broke. They said they would send someone out to look at it. The guy cancelled our first appointment then came the next day and said he needed to order parts. We were told the part would be ordered but that it would only take 2-3 days to come in. The part took 7 days to arrive. We scheduled service for the repair and were told the repairman would be at our home on a Wednesday. Then he cancelled and said he would be coming by some time between the hours of 2-6 pm on Friday. It is now SUNDAY at 8 pm and still no repairman has showed up! I'm furious. He told us he would be here yesterday (Sat) at 11 am. Then he said he couldn't make it because there was a tree down blocking his car.

CHW responded very quickly after filing the claim. The company representative was extremely helpful and professional when documented the claim information. I was really impressed with the repair service co ERL Electric. Mr ** arrived at a time that he said he would. Awesome work ethics. I highly recommend Mr **.

I was very pleased with service that I received from CHW. They were prompt, when I needed them this summer when it was extremely hot. I would highly recommend them.

We had our first claim this week. What a blessing getting a service man come within an hour. Ryan from customer service very helpful. We are pleased with Choice Warranty.

Choice Home Warranty has a very quick response time. I call to make a new claim and the repair technician arrives at my house the next morning to diagnose the problem and propose a solution. CHW covers the as much as any other home warranty companies but at a much budget-friendly price.

After 2 months of going back and forth, I finally ended up with Affordable Appliance. I would rate Affordable Appliance a 10+. Choice Home Warranty about a -1. It took almost 2 months to get my dishwasher fixed. And even when I called them I would get a email saying class had been resolved. Then I would have to call to make sure They were still keeping it active. The 1st company. Was too far away, and could not be there when I got home from work. The 2nd was affordable appliance bit he is a 1 person company and he was on vacation for 2 weeks. Next was Sears. They were the Worst!!! They would not even talk to me about a appointment. It all had to go thru Choice. How does anyone but me know your schedule?

I found CHW completely unprofessional in all aspects when my A/C stopped working. The staff was condescending and disrespectful. They find every loophole possible so they do not have to pay for the repair or replacement. Please do not buy a Home Warranty from Choice... you will be wasting your money!!

I purchased Choice Home Warranty on 18 Aug with the start date needing to be 31 Aug. The team members I spoke with stated I would simply need to email a copy of my existing coverage expiration date, and the wait time of 30 days would be waived and I could get coverage starting on 31 Aug. I have emailed (with documentation attached) 4 times, have called at least 6 times, spoken with more service reps than I care to mention, and have received ZERO confirmation that my start date was changed. But they promptly took my money on 18 August. I know they have my correct email address as I get about 2 - 3 spam messages from Choice Home Warranty every day. Overall, very poor customer service and I am very dissatisfied with Choice Home Warranty.

I turned the claim in late at night that my AC was not working. The next day the repair company offered to come out. That was service in less than 24 hours.

Do not do business with this company. I have had two claims with this company and each claim took over 2 months after multiple emails and calls. They offered me $175 for a $1200 set of refrigerated drawers. In fact, I am interested in starting a class action lawsuit against this company. Their initial agreement is a lie. Do not trust them and do not do business with them.

We purchased our plan in July 2016. We were out of town the 15 and 16 and when we returned our air conditioner was not working. BEFORE that it was working fine! A repair person came to look at it on August 18 and said many things were wrong with it. Later that day we received a call from CHW saying our claim was denied. We canceled our policy online and then called to talk to customer service. The woman I spoke with said she was not interested in why we were canceling our policy.

I had a problem with one of my outlets. I called you and you found me someone. I will be referring to many people I know. Twice you have been there. First time was my washer. I don't know what else to say. I am a first-time homeowner and I just don't know any professionals.

Air conditioning broke. The technician sent by Choice said unit was in good condition. While the technician was literally still on the phone reporting the condition of the unit and what the problem was, I received a call from Choice denying the claim saying it was due to poor maintenance. When I asked how they can determine that when the technician says it's in good condition and they didn't ask him to tear it down to diagnose the cause, they said maintenance is the "main" reason it would break down.

I was very pleased with the service I received from the young lady that handled my account. I must admit at first I was very distressed because of the cost to fix my refrigerator, being on a fixed income it can become very stressful. I have been a member of CHW for a number of years and have always had a good experience with this company and the people that work for them. Thanks again to the young lady that was able to keep my cost at a minimal.

When the air conditioning goes out in Florida in August you don't need help, it's an emergency. St Claire's Clear Air and Choice Home treated it as such. The entire process was simple and the results great. Cool as a cucumber. Thanks!

We've had CHW for over a year and have had to call them several times. Each time was simple and service was fast. We've had professional technicians come to our rescue. They've all been knowledgeable and courteous. We're very happy with this company and intend to continue using them.

Choice is not the first home warranty company with which I have dealt but it is the first with which I have had any problem. I switched to Choice because they offered (supposedly) broader coverage. I had a claim earlier which they rightfully denied; no issue but in May I had a large claim which should have been, under the terms of the policy, covered which they, in Catch -22 reasoning, wrongfully denied. When they realized after several layers of "supervisors" and remaining on hold each time for unreasonable periods that I would not go away, we agreed to simply cancel the contract and I was to receive a refund of the premium after I signed a release. I did and faxed it back to Choice with an express request for a confirmation of receipt (although I had a transmission receipt).

DO NOT CONTRACT WITH THIS COMPANY. The Customer Service people will be rude, overtalk you, and never assist you in solving your issues. Truthfully, I would not have had a problem with the quoting of the policy prior to the technician arriving at my home. I would have fussed that why would I have a policy for a 3500 sf home that only covered the warranty for 1 ceiling fan, 1 toilet, etc. My mistake for not reading the fine print, but to have a technician complete the repair work, and allow him to leave knowing he would not be paid for the work, and expecting me the homeowner to pay for what was approved on the work order is reprehensible. The Customer Service Supervisors I spoke to were rude and unwilling to listen. The Customer Service Managers I spoke to kept referring to policy. I requested the policy on 4 occasions since I started with the service and have yet to receive the policy paperwork.

We are extremely happy with our Choice of Choice Home Warranty!! Yesterday (8/30/2016) we woke to a problem with our air conditioning unit. The outdoor unit would not turn out and the house was already getting hot! (We live in the South and heat indexes of 100-105 this week!) Promptly at 8am, I was on the phone and "talking to a real person" in less than 2 minutes of total on-hold time. She was concerned about our problem and efficient. By 9:30am someone had called and by noon a repair tech was onsite. My wife stated that he was. It was a simply bad part and he was a courteous polite young man. He replaced that and was DONE by 12:55pm. In less than 5 hours, our problem was reported, escalated, dispatched AND resolved! Again, we couldn't be happier with Choice Home Warranty and will use this experience to Refer-A-Friend to receive the same quality experience. Thank you Choice!