Choice Home Warranty Reviews

The pilot light on my old boiler would not say lit. I have had the warranty for two years $800. This was the first call. They sent a company from 50 miles away to repair the problem. They took 2 days to contact me. They fixed the problem but Choice advised me they don't cover the part that was needed. Boilers only have a few parts. Choice advised me I could still have them do the repair $250 and I would need to pay for the part. My bill included a $150 installation charge. I was under the impression would be covered by Choice. No such luck. They don't cover that charge either. In simple terms, I could have just called a company near my home. They covered absolutely nothing with this warranty. The repair company did an excellent job on the repair but contacting they was a bit too slow.

BE WARNED, DO NOT BUY! First complaint, water heater went out. They only cover pipe, the tank (which is the most expensive part) they do not cover under their warranty. Second complaint, they had a technician come to repair a free standing ice maker. The technician stated he had to take it to his shop. The repair amount was too high, requested return of $1500 ice maker. Technician said he would bring back, he has not. I called the company. They stated they are not responsible for the technicians they hire - so it's up to me to get my own ice maker returned. Worst company I have ever worked with!!!

Fix my appliance. Did a great job. Very pleased. Excellent communication. Did a outstanding job. Will call them again to do more work if needed. My stove is up and working just in time for the upcoming holidays. I am very pleased.

I have not been disappointed in the services I have received from Choice Home Warranty. They have always responded or found me a service provider right away. I am glad we have them to take care of our properties. I love the ease of using the website to make a claim. Their phone operators are very helpful as well.

Derrick ** of Mr. Smiths Home Repair Service was a very conscientious and thorough serviceman. He investigated the problem and fixed it quickly. He found that it was the switch and not the actual disposal itself. He was very friendly and informative.

The first time they came out they were running real late and didn't let me know until after the window but Angel was kind and professional. I thought I might take the pay out and replace my water heater but since I have maintained it and there was nothing wrong except it not relieving pressure which could be dangerous, I decided to just fix that and they came out on Wednesday. First appointment was Saturday. Could have had Tuesday but I need the right to ten slot so I took Wednesday. Angel was right on time, took care of the problem and explained some things to my sister who was there.

Service man came out the day claim was made. He fixed problem very quickly. I was very satisfied and would recommend Choice to anyone since I always waited for 3 to 4 days with another Company I had for over 10 years.

Please, please BEWARE of this HORRIBLE product. I called them because my refrigerator was not cold. They sent out a company that had unmarked vehicles. The techs did not speak English. They only took cash. They followed my husband to the ATM. Thank goodness my husband is a tough guy. So WOMEN BEWARE!!! L&J plumbing in Dallas. Just a bunch of LIARS!!! Jennifer the receptionist/all around liar is the WORST! This is the kind of contractors they send out. Low life contractors. They set up appointments and never show up. 3 times/NO SHOW! Have you ever heard of such a thing??? It happens!!! First and last time for me!!! I even talked to the owner and he is Scared of Jennifer??? But wait the first 2 contractors just never answered the phone or never replied back to my voice mails. That just tells you how HORRIBLE their service/reputation are!!!

I had water backing up into tub and shower, toilets not flushing on bottom floor. I called choice, they put me in touch with Dave with Ark Septic Inc. They came out next morning. I needed additional cleaning $175.00 above covered amount. Job done quickly and all up and running. Only snafu, was their heavy truck left me with 2 new cracks in driveway!!! Choice was Great on their part! Wished truck would have taken the grass.

The customer service rep who initiated the claim down to the company chosen to make my repairs was excellent. All parties knowledgeable and willing to help to get things done in a timely manner. Thank you for making my repairs manageable.

We moved into our new home and found we had no heat. Your company took our report and quickly came out. They didn't have the part on the truck but managed to bypass the problem and provide us with heat for which we were very grateful. As soon as they were able they came back with the new part and fixed the heater. Great service! We would recommend this company to everyone.

Thankfully, I have not had to use my warranty a lot, but on the occasions I have had to the service provided by Choice has been very good. The problem with the affected appliance was either fixed, or replaced, by the repairman sent and the service was provided in a timely manner. My most recent service was on Nov 14, 2016, a problem with my refrigerator. The problem was diagnosed, parts were ordered, and the repairman will return to install the parts when they arrive. So far the service I've been provided with has been well worth the premiums paid, and I don't foresee any future problems as far as that is concerned.

I was very pleased with the work done on my bathroom and sinks. Service person was prompt and courteous. Very helpful. Service person was professional, quite knowledgeable and answered all questions. I was satisfied with the Choice Home Warranty claim and assignment process. I received calls from the technicians the same day I submitted them.

Choice contacted a plumber and we received a call from the plumber within one hour. The plumber was here within two hours. The problem was the connection from the sink drain and the "P" trap was loose. The plumber installed a new length of drain pipe and the leak was repaired.

My kitchen sink was not draining and Pharoah Plumbing did an excellent job. The job was done quicker and professionally and my need met. Great vendor in Pharoah Plumbing. This time you sent someone who was well equipped to deal with the issue that I was facing and he was spot on the problem. I don't mind having him sent to me again for my plumbing needs.

I called Choice Home Warranty because heat wasn't working. I was given a claim number that day and a service rep who came out 2 days later. After everything was checked I was informed I needed a new thermostat. Since he didn't have one on the truck he came out 2 days later and installed one. Now everything is fine.

I placed a claim in on Friday and got a call that same day from GUR Services to make an appointment. The appointment was this morning and the serviceman was able to fix the toilet. I really was pleased with the whole service from start to finish.

I called on Sunday 11-13-16 and I was given the claim number and was told that the claim dept will call me and give me the information about the local company that is assigned to diagnose the problem. I received the call immediately and was given the phone number for the local contractor SOS Mechanical and was told to contact them Monday morning. To my surprise, I received call from Steve the owner of SOS within few hours and we scheduled appointment for Monday morning. He came right on time and diagnosed that thermostat has gone bad. Very wonderful Choice customer service person Annie ** immediately arranged for it to be replaced and the problem solved!

Washer was overflowing from the back. Three different service techs, numerous numerous repair calls, where I had to take off work and wait... Washer never repaired. Choice Home Warranty doesn't communicate with their techs or customers. I would not recommend Choice Home Warranty.

First when we bought the policy for 3 years we weren't informed there's a 30 day waiting period before the coverage begins. We bought new home and the warranty to cover Appliances. In two weeks our dishwasher broke and we claimed to the warranty and then we found out it's too early to claim and now they will treat this claim as pre existing. After arguing that they agreed to complement the repair. Instead of 48 hours as they promised we had to speed things up by calling them after a week of waiting.

I don't know what to do to get them to stop sending me emails. I have unsubscribed over and over and called them at least three times but it does no good. Sometimes I receive as many as 10 emails a day. I live In a brand new house with a warranty but if I needed one I would not use these people because they are very annoying and do not respect privacy.

After I filed a claim for my AC unit issue, less than an hour later they have assigned a technician. It was late night. Then the very next day, the technician contacted me right away. I was amazed with how the response times I got from CHW and the assigned technician. The issue was diagnosed and fixed on the same day. Happy with how everything the turn outs.

Heating problem - The furnace would not stay on after you turn it on. Choice jumped write on in and a company was dispatched the next day and the problem fixed the same day. I have been very pleased with Choice Home Warranty and I have told my friends and family members about Choice.

I had a leak from the shower that was leaking through the walls. I got a guy to service my leak. He found my drain plug needed a new seal. Also my water heater needed flushing so I felt a peace of mind after he left because one issue was serviced but two other issues was repaired. I would recommend this service to anyone who isn't a handyman. Stop the worrying and peace of mind. Get the service. It's very affordable.

Called in heating issue at midnight. By 8:30 a.m. the vendor call to schedule the appointment. Problem diagnosed and parts ordered. The vendor was in constant communication and made us feel like we were his only customer. Problem resolved and heating is perfect now.

No cooling or freezing of the refrigerator unit. Freezer had melted and we had water on the floor. The service man replaced a relay on the main PCB. The repair process took about two hours to complete. We were very happy that Lee Island Coast Appliance responded very quickly to the problem.

Very professional and friendly. The tech who came over was very nice and knowledgeable. It is a great value and I would recommend Choice Warranty to anybody. My HVAC was down and in no time was fixed.The service rep was very courteous and pleasant to deal with.

CHW was able to have my issue fixed the same day, even being on a Friday. Big thanks to Pride Plumbing and the two great guys who worked so hard to get our plumbing back and running again. They were very professional, helpful, and friendly.

The service representative was courteous, and obviously knows his job well. Awesome job. Choice Warranty is true to their word. I love doing business with them. It always easy to get service and they follow up with you. I've had several items repaired this year. Never received any feedback from the company.

Recent claim handled by ADL Plumbing. Sink in master bath had overflowed and I disconnected the pipes. My floor was covered with water. ADL came in and took care of problem quickly and effectively. Very professional, no problem. Great job. Would recommend ADL for any future problem.

They take your money and will not cover claims. When you cancel early, they will not refund money even though you are paid in full for the year. Also, when you call, you have to wait anywhere from 5-65 minutes just to speak with someone.

I was extremely happy with the speed of service. I called around 8:30 am to report my stove, dishwasher and refrigerator. A repairman called me within 2 hours and did come out that same afternoon. What I was told is that my charge would be $90; ($45 for two of the items and the third's fee would be waived). After the repairman was ready to leave and I gave him a check he said "Wait sir I am only supposed to collect $45." He then informed me that there should only be a fee for 1 item. Needless to say I was very confused. I went ahead and gave him the check for $90. I wish I had clarification.

AC fan would not come on when outside unit kicked on. Therefore I had to shut down the whole unit to be safe. Called Choice Warranty, then waited for repair person suggestion. No repair people would bill Choice, so I called a suggested company. The repairman was prompt and fixed the problem.

Titan Roofing came and look at my roof and told me what was needed to make repairs. Titan Roofing fixed my leak and I am very thankful for my service with Choice. I would recommend this company to all my friends.

My experience with Choice Home Warranty was priceless! I called gave them my situation that needed fixed in my home. Immediately received my order number and number to the Plumbing Co and within less than 48 hrs they were at my home...problem fixed free of charge. Choice is the Best Home Warranty all homeowners should have! I am very satisfied and recommend them to all homeowners!

Original assigned contractor didn't respond. Called CHW and was reassigned another person. Even on a Sunday, they sent someone to quickly assess our washer, and had it fixed the next day! The contractor was courteous and professional. Very happy with Choice and even had my parents switch their home policy to them.

I telephoned Choice on Sunday evening Nov. 6, 2016 regarding my dryer not drying all the time. I received an email from Choice shortly thereafter with the Repair company information. I called the company. They immediately responded and we set up an appointment for Wednesday Nov. 9. All is repaired so far so good. Hudson Appliance Repair (Michael) was courteous, friendly, called me ahead of time giving a short window and he actually showed up when he said he would. Imagine that!! He had the part on his truck, repaired my machine quickly and cleanly. So far so good!!!

Company provided a very nice and qualified person to attend to our issue of a non cooling air condition unit. The unit was fully checked, charged, cleaned and tested. Once the problem was found, it was quickly corrected and re-tested. All works as designed. Thank you.

We have 3 properties with CHW. A call was made telling us the oven was not working at all. Called CHW and put in for a service call. Got through right away, they gave me a claim number, sent an email with service technician's name and phone number and also did a follow call to be sure I had received this information. An appt was made with the technician, the service call completed and the problem solved. Thanks CHW.

The repairman was very efficient. He was able to diagnosis the problem quickly. He was able to solve the problem quickly. He planned ahead and brought parts with him that he might need. He showed me some maintenance tips. I was quite satisfied.

Well my stove was on the blink. I called CHW. They gave Mr. Care Appliance. Within a day he (Freddy) was there, told me issue. A few days CHW (Steven) called gave me solution to remedy my stove that's been around since 1996. Excellent service!

There was a leak behind the wall in my shower. This caused the drywall to become moist. The repairs and clean up were made in a neat and timely fashion by Jake's Plumbing Service. They also checked to make sure there was no mold. Very efficient! Thanks.

We bought our warranty electronically and had some misgivings about the quality of what we had bought. It turned out better than we had anticipated. Overall this, our first and hopefully only claim, was handled promptly and fairly. We are happy with Choice Home Warranty.

Whenever I call I always get fast and prompt service. I always get great advice and my problem is fixed the first time. I'm glad I have this warranty service because they are better than any service I have had up to this point. Thank you choice Warranty for making my life better and worry free.

The experience was excellent as far as getting someone to come out to my home. The communication as to keeping me informed, not so much. Never received emails or a phone call. All has been resolved. I would recommend your company to others.

Excellent customer service. The Electrician who was sent to my home replaced the breakers. He also made sure that all breakers were in good shape and operational. It was great to have a repairman be proactive! Customer service email and phoned me to make sure that the necessary repairs had been made to my satisfaction. Overall Excellent experience.

This process did not go smoothly as I had to locate and purchase the unit, then find someone to install it as a plumber was sent originally, not an electrician. Despite the issues, it all worked out in the end.

CHW is a great warranty company. My experience with them has been very exceptional. My microwave headboard was defective. I call them up, placed my claim in and within a matter of 2 hours a technician reached out to set up a date to look at the unit within that week and paid a small service fee. Unfortunately it wasn't worth fixing so they gave me the value of unit to replace it. Overall I would high recommend them to anyone in need of a home warranty look no further.

Choice Warranty were prompt to respond to my request of a broken dishwasher. The wait time was short for a technician to get to the house and diagnose the issue. Once diagnosed, Choice Warranty addressed the issue and came with a quick solution.

Called because toilet was leaking and water coming down into the bathroom below. Called plumber, he was able to come the same day. He fixed the toilet, cleaned up and submitted the claim to Choice was gone in one hour!!!

My service call was timely and a well qualified repairman was sent. The outcome was very satisfactory. The appliance was not repaired but a settlement check was offered to replace the item. I would recommend your service to others.

I recently had to file a claim on a refrigerator that stopped operating. I did have a problem with the claim in that the first technician assigned to the claim never did show up for the service call and would not answer or return my calls. I contacted CHW who immediately assigned a second technician who did complete the service. I was somewhat upset upon calling the claim team and learning that my claim was not covered under the warranty, but despite the fact that the part was not covered, the claim representative did promise to send a check for $100 to help offset the cost of our new refrigerator. My first, and hopefully only experience, with CHW did end on a positive note. Thank you.

My washing machine door would not close. In 1 day a tech came out and diagnosed the problem. I spoke with Mike at Choice and he assured me that he would put in the approval to get it fixed. He did immediately, and now I am just waiting for the part. The repairman's office was also great. I highly recommend them.

I bought 5 year home appliance repair warranty from CHW in 2015. They follow the most deceptive practice. They have a clause 19 hidden in the warranty papers, under that they can deny any genuine claim. I am hoping that you guys will review before recommending them as your second choice. I had AHS before and I have no complaint about them.

Drain Conquerors came to my house on time. With sometime they struggled, however they quickly found a solution. After finding a solution they quickly unclogged my drain. They tested the sink for a good 5 minutes before coming to the conclusion it was alright.

Woke up yesterday morning Nov. 4th to no hot water and the hot water heater sitting silently. We called Choice to service, and they said someone would call or email within 4 hours. No call or email. Later in the afternoon we called and they said that it could take 24 hours to get a call. No call or email. I just called again and was told that they had nobody who could service it over the weekend and we would have to wait until Monday to hear from someone! What happened to that "fabulous, immediate" service?? My husband is a cancer patient and now he can't even wash his hands except in cold water, not to mention taking a shower. NOT HAPPY WITH THIS SERVICE!!! Nor with the attitude of Customer Service either, who seemed not at all sympathetic that we'll be without hot water minimum of three days. I could call any plumber and get someone here in a half an hour... WHY CAN'T THEY???

I was told in 12/15 that if I wanted to cancel at any time, I could do so and receive a pro rated refund depending on the time the policy had been in effect. I found out that Choice was a BAD CHOICE to make and asked to cancel. I was outright refused. Then I was offered a couple hundred dollars for a couple months having this Bad Choice Warranty company of the $2.200.00 that I had paid for 6 years. Bad Bad Bad. I am outraged with the horrible operations of this Bad Choice Warranty company - you are the fool to have anything to do with them.

Your representative was very courteous and helpful in helping to complete our reimbursement form. During times of stress, knowing there is help is very encouraging. Thank you for training your representatives in the entire process of reporting and completing a claim.

Very prompt response to my claim and the plumber came out the very same day. He was very knowledgeable and worked quickly to resolve the issue. He also cleaned up his work area afterwards. Choice contacted me throughout the process to update the status and to inform me of any changes.

Within 48 hours of my call, a technician was there. 30 min later I received a call from the company to let me know of the planned resolution. I am very satisfied! I'm glad we chose Choice Home Warranty to cover our home!

Dishwasher was not draining. The Gentleman that came was on time. He was very courtesy. He also took the time to explain what had happened, fixed it and was very fast, you could tell he knew what he was doing!

I am so glad that I contacted CHW. I was looking for a better call out fee. I went from maybe paying $75.00 to a $45.00 fee. Also the yearly fee for the home warranty was less than I was paying. Thank you CHW for a great deal that I could not pass up.

Washer would continue to cycle after completing the wash cycle. Lights on dashboard would not turn off after cycle. Tech from Sears diagnose the problem as a control board issue. Tech contacted CHW and received authorization to proceed with fix. Really appreciated the professionalism of both Sears and CHW.

My claim was processed quickly and I was contacted promptly by the service technician. The claims process was smooth and painless! The communication between Choice Home Warranty and the service provider were right on point! All I had to do was log in and make my claim electronically.

The minute you start a claim no matter how legit your claim with all supported doc and input from certified technicians they will always try to denies your claim. They said no inspection needed when you get them because they know they will not approve any claim and if they do they keep it to the minimum and the minute you send more expensive claim they will just give you 1000000 excuse why you are not covered. Be careful the minute you want to cancel they will deduct all fees they covered and cancellation fees and BS fees. At the end you get few dollars if any. Also the best part the tech they send they advised me and they mentioned that I won't be covered with them and they will deny my claim so they know them better.

Process was quick and easy. We filed a claim through Choice Warranty website. A technician was quickly assigned our case. He came out and determined what the problem was. He called Choice Warranty to tell them what it was, the order was quickly approved, and a week later our oven was working!

Ms... She was very Courteous and very helpful. Great Customer Service Skills. She Understood my situation. She was able to contact the vendor and reschedule me another vendor. I was very delight that she took the extra time to complete the request. I would think that her peers will follow her lead... Customer Service at its Best.

We've had Choice Home Warranty for about 1-2 years, we moved into the house in 2014 fall, we started noticing that our electricity bill was higher than usual, we had home warranty with a different company, they sent out a technician, he fixed the issue and did maintenance on it. The AC units worked good through the summer. Our old home warranty expired so we decided to go with Choice Home Warranty due to the high reviews and ratings.

Our technician was very professional, friendly and courteous and explained the problems with the unit and repaired to our satisfaction. He phoned ahead of time to let us know when he would be arriving. We would recommend to a friend.

He called for a 15 min. heads up, so I could put up my dogs. He was great! He knew what he was doing, fast and thorough. I could not get my old hound dog out the door with the other one, but the tech was not put off. Petted "Fred" and went to work. They sent us a very good company, with a very knowledgeable and pet friendly repair man. Thank You!

I am extremely pleased with the services and employees of Choice Home Warranty. I have had to call them on two occasions, once for a dryer that was not working and then a week later for the washer that went out. Choice contacted a subcontractor who was prompt and repaired the dryer. The washing machine could not be repaired and Choice decided to send us a check for the replacement. Great company, would recommend to all who own a home!

My drum was not spinning on a 14 year old machine. I called on a Sunday and Choice promptly dispatched Action Appliance Service to repair. The tech said the problem would be too costly to repair and the same day Choice asked that I contact them so a check could be sent to me. I was very impressed by how quickly this was resolved.

The part needed to repair my microwave oven cannot be located which disallows for my microwave oven to be replaced. I am satisfied with the promptness with diagnosing the problem. I will add the settlement that was offered to purchasing a new microwave oven.

Beware of dealing with Choice Home Warranty. They are a horror show to deal with. It has taken them two months to find a competent repairman to diagnose the issue with my stovetop. To add insult to injury now that we finally have a diagnosis they will cover the "part", but not the work required to access the part to perform the repair. In my opinion they are a disreputable company - sleazy. Horrible customer service. Deceptive coverage. Despicable.

We had exceptional service from the technician sent by Choice, he had ensured the problem with my garage door opener solved permanently and took his time to diagnose the problem, explored all possible options to resolve. Happy to part of Choice family and would highly recommend Choice.

Choice had a technician call immediately and schedule for the next day. The technician discovered that the fan went out, and had to have his company call Choice to approve the part. The company sent him back out 2 days later and the problem was solved. So I called Choice Tuesday and the problem was solved Friday.

Technician did what was required of him. Suggested I need someone else to replace breaker. I am not totally satisfied with your service when you did not follow up with someone to come replace breaker. It is part of the plan I purchased from you. Thanks.

Our Furnace was backing up and green slime was pouring out all over our floor. We contacted Choice Home Warranty to file a claim. We were followed up by a phone call to get more info on the issue. The person they recommended, set up a time to come out Friday at 9am and he would call 30 minutes prior to showing up. He never showed up, and Choice followed up and said, the guy can't get a hold of us. We explained, we talked to the guy and had an appointment. They called the guy and were told to contact us. He set up a Monday morning meeting at 9am, that time came and gone. Choice follows up and said, we are not answering his calls. We call him again, setup a meeting at 9am on Tuesday - would you believe it? No call, no show again.

We were having an issue with our electrical system in our home. We contacted Choice Home Warranty on the website and the very next morning a representative contacted us and had someone out that afternoon. The service was great and the service man that was sent out by their company was awesome.

He was on time and did a thorough and good job. Found 2 problems and corrected both. Time will tell if problem was corrected (as the temperature outside gets colder). Problem was that the Temp inside was set at 68 and until it warmed up outside (70 degrees plus), the unit would not shut off. I think the tech did an excellent job and I am very happy with the service...

Happy with every aspect of service. My order was completed before the stated time. The customer service rep called me back same day and was able to get the ball rolling. Once the order was dispatched, the tech was here on Monday even though he quoted me Tuesday. All in all very happy.

Avoid at all cost. Choice Warranty would not honor any of my claims. Every time I called they would find a loop hole as to why they don't cover it. They charged me $50 admin fee plus the cost of the tech just to cancel.

CHW dispatched a serviceman immediately. The microwave had to be replaced. All of this was accomplished in a matter of days. Very pleased with the way this service was conducted. I would recommend Choice Home Warranty to all my friends and neighbors.

I had a good experience with friendly customer service and service tech. No more words that is my story. Thank you. Customer service at Choice Home was great. Claim was processed immediately. However, receipt of payment is thirty days is too long. I am OK with Choice services at this time.

Call about washer was not empty the water out of the tub. The turnaround time was quickly. The service was professional and quick. The vendor was really polite. Fixed the problem. Order the part all in the same day. Was very pleased with the service and CHW.

The claims team was very polite and helpful in helping us with our problem. And finding the nearest in our area. We received help within a timely manner. The technician was prompt and solved the problem right away. We would truly recommend your company.

The repairman came on 10/26 and diagnosed that the refrigerator was not cooling due to a faulty defrost heater as the compressor was not coming on, he ordered the parts and returned on 10/28 to install the new parts. He was polite, neat, and efficient.

Service was efficient at all levels. Handling of the claim by phone went quickly and the repairperson was on time and did a great job. Cost was very reasonable. This type of insurance is worth the money especially when it's your vacation home and you are new to the area.

After two very bad technicians, then a denial for repair of my boiler, I was done with CHW. I was ready to find a new warranty company. I then spoke with a young lady in customer service who did an outstanding job and represented CHW in an extremely positive light. She made me want to stay!! (Although she didn't help with the payment.) LOL. Our conversation should be used as a training tool because she was very good! I was then transferred to a manager who was equally as pleasant. She was able to help me out with resolving my issue in a manner that was satisfactory which left all involved parties in a good place. THANK YOU!

Choice Warranty representatives were professional and very helpful. Understood my problem and helped resolve it quickly. Technician was very responsive and professional. We had two claims and we are awaiting a check for the Microwave. We received very quick responses to our concerns and follow-up was great.

I had coverage with another company. They took great care of me but it was more expensive for both the deductible and the premium. Stupidly I thought I will shop around and see if I can save some money. I went with Choice Home Warranty. I had a problem with my Air Conditioner. I thought good thing I have coverage, but apparently I was wrong. When I called them they sent out a tech to look at it. He said it was some part that had leaked the freon. That part wasn't covered.

Dryer quit. Choice Home had me a contractor within 30 minutes. Call and they came out the next day and fixed it. The man was very professional and knew just what I need when I describe the problem on the phone.

We called into Choice Warranty one morning and explained our problem. An hour later the contractor they called to come out to fix our problem called us and by 6 PM that same day he was here. He was extremely professional and friendly. Our problem was solved that same day.

Technician came out promptly, said they would order covered part and call back to set up appointment for installing fan motor. They were professional, and said it would take 3-5 days and once the item came in, it would be installed at our convenience. I'm confident that it will be handled as such.

After Gregg Heating missed three appointment in two days your agent understood completely the frustration I was experiencing and reassigned me to a different firm who came out immediately and repaired our heating unit. It was handled with a sense of urgency and professionally.

I called to get a quote from Choice Home Warranty. I decided on another company 7/21/16 and since then I have received at least 100 emails from Choice and other companies they use to spam their prospective clients. I have UNSUBSCRIBED at least 20 times and still get emails from them. I am not sure what it takes to get them off your back, but I wouldn't go with them because they come across as desperate and very aggressive. The cost of all this marketing has to be included in the price they charge you, as well. They need to learn to take "no" for an answer, graciously.

Very thankful for the follow up, communication and the tech I was assigned. Luis was very professional, clean, efficient and got the job done for my freezer and dryer! He's an excellent person to represent any business. Thank you very much for fast and professional service.

I called CHW one afternoon when my heater would not turn on for the time this fall. They assigned me a technician and tried to call them. The technician's phone number had a full voicemail. I called back a second time and got through at 5 PM and spoke with the technician. He said he was going to call me the next day at 8 AM to set an appointment. I never received a call. At 10 AM two hours after my first phone call I called capital CHW. They assigned me a new technician (Dewitt Heating And AC) who called me later that afternoon and set an appointment for the next day at 3:00pm.

I have two properties with Choice Home Warranty and have been very pleased with the response when I have had a problem with the air conditioning, refrigerator, and garbage disposal. Service professionals that were dispatched were excellent and were able to solve all the problems.

I bought my house about 6 months ago. Part of our agreement with the seller was a whole home warranty for a year. They bought a Choice Home Warranty package. Moved in at the beginning of summer and now it's getting almost to November. We turned on the heat and it didn't work so I called Choice Home Warranty and at first the guy said they would get up with a company and send out a tech. Well I never heard anything back so I called them.

Submitting a claim to have my garbage disposal was a simple process. The customer service representative was friendly and very professional, he explained the process and what the expectations were. I did not receive a call from the service company within time period advised and Choice Warranty noticed and called me. The customer service rep called the service company and ensured an appt was set for me. That spoke volumes as to the level of professionalism and care for its customers. Thank you.

I had been waiting for at least three or four weeks before you all found a qualified electrician. I was very satisfied with the electrician that found the problem and resolve the issue with within one visit to my home. He was very knowledgeable. Thanks again for helping me resolve the issue at hand.

I just want to let you know that I was very happy with Choice Home Warranty. Fast reply for my claim and contact to the nearest (BreakingPoint Appliance Repair in Round Rock Tx.) which contacted me within a hour to setup a appointment to fix my freezer. Will recommend them to all my friends and Family.

The company was family owned. The tech was very professional. My disposal could not be repaired, so they replaced it. The only complaint I have is that they did not give me a receipt for my payment. The tech said he did not carry receipts with him, and that his boss would email one to me. I'm still waiting for my receipt.

Never never take home warranty with him. Their guy will simply take 45$ each time they come. May be some minor repair they will do. I took warranty with them and wasted all money. I called them 3 time for instance like garage door repair, water heater freeze - not a single thing they covered. Just avoid that scam company.

We were super excited to get a home warranty through Choice. Even paid in full for 6 years along with my father-in-law who did the same thing. Which we are now looking at our option to cancel. We have had an issue with our oven for months! One problem I understand was not Choice and it was male tech that came to fix it -- didn't fix, ordered the part and never came back! In the meantime, my neighbor messed with it and fixed it so Choice gave us that $ which we gave to him. But then a different issue happened and now they are dragging their feet and said they paid us.

Oven issue - We switched to Choice Home Warranty because of their great offer, coverage, and deductible. Their service representative was informative and clear on how the process worked. We were contacted by local company and scheduled within a week. The company fixed it the same day as diagnosis.

My experience was pleasant, repair people showed up on time and took care of the problem. Sink and garbage disposal were clogged. They cleaned up their mess if any and left everything in working order.

I put in an online request for service on our washing machine on a Friday night. Within an hour I had received the name of the service company that would be servicing my washer. By the next morning (Saturday), the repairman had made contact and told me he could come out Monday. He called Sunday night and Monday morning to confirm. Unfortunately, my 26 year old washer was too costly to repair. Choice Home Warranty called that day to offer me a payment that I felt was very fair and will allow me to get the new washer without breaking the bank. I am very pleased with the entire process but just a little sad to say goodbye to a very good washing machine!

Service was prompt and professional. Servicemen was kind and friendly. Showed up on schedule day as promised. This is as much as I need to write. It was outstanding service. Showed up on time. Had to go get the part. Got part and returned promptly.

My furnace fan does not shut off and the heat only comes up occasionally. I thought it was the thermostat and replaced it with another one but it still was not working. I called Choice Home since I have the contract and have not used them before. I called the person I was told to call and he came over Monday morning. His name is Devon from Brown Contracting and after looking it over he said it was the board in the furnace that needed replacing. He has to order a new board and I have to wait until he can get it. Hopefully the furnace will work until then. I will let you know if I am happy when all is done and everything is working correctly.

Technician was GREAT, explained everything perfectly, was on top of our order within 24 hours. Walked us through what he was doing why he was doing and future ideas to help eliminate future issues. Would recommend this company to my friends.

I understand by the posted rules online that you are to replace my unit with a like unit and it is to be installed also. The replacement value allotted me was. I understand by the description of replacement online that I was to get a unit comparable to the unit that failed. I was given a value which was $50 less that one that would replace mine. I was also not given any money to pay to have the unit installed and I believe that that is also in the description. I am also being made to wait thirty days for the check which I do not believe is right. The check should have been sent to me already. I was given 250 dollars to replace a 300 dollar machine and I have to install it myself. You could do better than this and making me wait for the replacement is not good at all.

Choice followed through on a problematic washer repair. They assigned a technician quickly and when he could not resolve the problem they sent out a more experienced technician. He discovered the problem, but it was determined that it was not economically feasible to repair and settled with me so I can purchase a new washer.

I use this company at my townhouse. ** . I have three houses covered with your home warranties. I let one go with the house I sold and they have used it as well. The owner of Harley called me personally because I had had a bad incident with them last time. He was very professional and worked well with me. I would recommend having a home warranty on all your homes.

I called because my washer wasn't working properly and somebody called me the same day and came out to fix it the next day. Was very polite on the phone and took care of me right away. If you are looking for home warranty I'd advise using Choice Warranty.

Do not think you are doing the right thing and buy a warranty from this company! Check out what the New Jersey attorney general thought of them not just me! They fight you every time you have a claim! They are really a bad company who loves to tell you how great they are when selling you. You will be disappointed when you have a claim.

My water heater making noise. There was sediment which was making noise. Called Choice Warranty and responded very fast. Got appointment with technician within two days and told me issue. Choice work hard to address the issue as soon as possible.

Thank you for your prompt attention of our washer repair. We are very happy to have purchased our Choice warranty policy. Sears sent a technician who was very efficient in finding our leaking problem. Plus we were very pleased to have the same gentleman return to do our service.

Garage door spring broke. When I found out they do not cover this on my warranty, they told me that they will send me a check to reimburse me the difference of what I had fully paid to the technician. They did this just to satisfy me because I was very disappointed. I was surprised they did that.

The bath tub and the shower in my master bedroom was not draining properly. The pipe that runs from tub and the shower goes through my car garage had a leak which start messing up the ceiling in my garage. I called Choice Home. They quickly dispatch a plumber and everything was fixed. I will recommend anybody to Choice Home. I am glad am with them.

I contacted Master Plumbing who were so gracious as to fit me into their schedule the same day that I called due to my toilet being clogged. Glen the owner came after his last service call which was around 6pm and unclogged the toilet. I am so grateful and his professionalism, humor and awesome attitude is commendable. I am very happy with Choice Warranty and the contractors they send out to repair any problem that occurs. Choice Warranty staff are great and always take good care of me.

I called Choice Home Warranty regarding my disposal that had all of a sudden quit working. They contacted David at "Make it Drain". He came out with a replacement within just a few days. He was VERY professional. He was in and out so quick and a perfect gentleman. Choice Home Warranty has a winner here!!

Service was prompt and completed within a few days and they had to order a part. This was a non emergent repair. I have 3 warranties on homes in different cities and have never had a problem with response. Communication is good also.

I filed the claim for the first and hopefully only time. It was very easy and quick. The service I received was great. Would recommend this to anyone. The customer service and follow-up was great. Seemed like they really cared. Thank you.

The service that we have not received from choice home warranty is unbelievable! We have had several valid claims with them that have all been denied! Our air conditioner condenser needed replacing which they denied and our garbage disposal needed replacing which they also denied. Why have a home warranty program when they will not stand by their stated programs? I would never recommend this company to anyone! They do NOT stand by their claims!

Great prompt and courteous service and the dryer was repaired and works great... fixed the dryer as it was not heating. I would tell everyone that this is a good deal. I am on my second year with them.

I had to get a furnace igniter switch replaced based on a diagnosis from a contractor out of Home Choice Warranty's network. They clearly and effectively explained the process to file a claim for reimbursement of the work performed by my own contractor. I was pleasantly surprised at how easy, painless and efficient the whole process was.

Do not use the company! I am taking them to court for not covering a warranty. I had a wine cooler which I paid extra for and they refuse to service it. Lied and said they couldn't find the part. I found the part in 5 minutes on the internet and they still make the wine cooler. Then lied again and said they don't cover wine coolers. I called pretending to want an agreement and was told they do cover wine coolers. When you buy from them they make it sound like everything is covered.

My central air conditioning unit stopped blowing cold air on Wednesday. I called Choice Home Warranty that evening. A few hours later, an AC technician gave me a call to set up an appointment. Thursday, the very courteous technicians diagnosed and fixed the problem with my AC in about an hour. The whole process was simple and faster than expected. Based on this experience, I will recommend Choice Home Warranty to family and friends.

I was very satisfied with the service provided by Choice Home Warranty. I called about an electrical problem and Choice Home provided prompt services. A technician came out and did an excellent job of correcting the problem. I recommended Choice Home Warranty services to my neighbor.

I noticed a leak under my kitchen sink but wasn't too sure where it was coming from. The plumber arrived and after determining it was the garbage disposal, he initiated all of the paperwork for him to install a new one with ease. All is well now.

When I called Choice Home Warranty to submit a claim I had no difficulty. The Customer Service Rep assisted me and provided a good explanation of the claims process. The technician was knowledgeable, courteous and timely. I would recommend this product to others.

I paid my contract in full when I joined. Last Friday my A/C fan blade broke so I called in a claim. They issued a tech to come on Monday. I thought "wow great service"... but wait. The tech never showed up after my husband took the day off of work for it. So I called and they issued another Tech and we schedule for Thursday service of that same week since my husband could take that day off. The tech came out on Tuesday, diagnosed the problem and sent his report in. He waited and waited for simple approval, but Choice dropped the ball and lost his report.

CHW is really excellent company. I had three claims one after another but in different times. However, thanks to CHW all problems were been solved with my satisfaction. I am so happy now. All claims were reacting in minutes and repairmen were been at home within hours of filing the claim. Choice Home Warranty has a commitment to quality customer service. Please keep in mind to get great work from CHW. Thank you "CHW!”

Choice Home Warranty repaired my washer satisfactorily. The repairman was professional & courteous. A part had to be ordered which the repairman did & had it shipped to my house. He also set up the return time for the actual repair. Highly satisfied!!

I called Choice after I had another company I have a contract with, that checks my AC/Heating unit twice a year come here. They said that the capacitor on the outside unit was working way below what it should be. It needed replacement & if wasn't done ASAP it could lead to compressor & or fan motor failure which would probably cost over $800.00 to replace. I called Choice & they immediately had someone come over & Flint Service Co. (Daniel) replaced it.

Sunday washer went out. Referred me a technician. Monday technician didn't respond. Alerted your office. Reassigned ticket and the technician repaired washer today... loved the turnaround. Thank you!! Love GREEN APPLIANCES!!!

October 18, 2016. Warranty person said wires were exposed and represented a hazard to him. Choice read his notes and agreed. All this came to be because the contractor, A+, said, in processing the issue with unit not heating or cooling, that he needed to replace a motor. I requested the motor so I could give it to someone who had recently evaluated the hvac. A+ guy said I did not own the motor that Choice did and he would not/could not give it to me. It had to be sent to Choice. I called Choice and got all sorts of answers. Bottom line, it did not need to be returned. He was obviously not comfortable with me asking for the part. I asked 4 different ways.

Please, I warn you, PLEASE do not spend your money or time on this company. They will fix small issues but not large ones. Furnace went out, not heat & they went out of their way to keep from fixing. Ultimately canceled my membership & paid for new furnace on my own. They did get almost a year's worth of monthly fees from me so they made their $ vs repairs I had. I'm sure they'll continue to do just fine ripping other customers off.

We had our air conditioner stop working. I contacted Choice Home Warranty through the internet. Within an hour I was assigned a technician. The technician immediately contacted me and scheduled time to come to my home. He arrived on time and fixed my air conditioner in about 30 minutes. I am extremely happy with the service.

I called in service for my washer. The person who took my call was very friendly and helpful. They moved immediately to get me the information I needed to get my washer fixed. The whole process was fast and painless. My service request got resolved immediately and I got a new washer in just a few days. Thank you so much for your customer service and really for caring about what happens to your customers. You guys got me as a customer for as long as you do business.

Very dissatisfied - Requested a refrigerator service but it was not provided due to the lack of payment to the service provider. He claims to be over $2000 since August. I kept waiting for a week until I reached the technician and gave me the bad news because he was waiting for a payment that never received. Claims are not followed up. Called for another service and I was told that I have to wait until somebody respond to the request. So there is no urgency to help the customers, mean time is over $200 food damages and because the lack of payment from Choice was the issue, it is irrelevant on how or when they can provide the service according to the customer service and any loss. Learned again that cheap means trouble.

The repairman from First Stop Appliance (Tim) was professional, timely, friendly and very qualified. He quickly diagnosed the problem and repaired the refrigerator by installing new parts; including a new thermostat & defrost heater (from his truck on the very first visit). We are very satisfied with First Stop Appliance and Choice Home Warranty.

Do not sign up for this home warranty, I made that mistake... Their monthly fees are lower but you pay the price when you have a claim. Out of 6 claims I had with them they only covered one because it was a low cost simple repair to my dryer. Any other claim we had (pool pump, pool heater, A/C, garage door and dishwasher) they found a way to not cover it.

Dryer breakdown - Repair person was on-site within 2 hours after contacting and could immediately diagnose problem, but went the extra mile to make sure there wasn't an obstruction. Will be returning once new motor comes in.

When dealing with this insurance company we filed our first claim because my air conditioner fan was sticking and there was a very, very tiny, small Freon leak. They sent an air conditioning company out to take a look at our unit and they said that it's not anything pre-existing and it should be covered. When I talk to the Choice Home Warranty they said that it will not be covered because it looks to be pre-existing and there was rust on our air conditioner coils but there was no rust on the coils. Me and my husband were standing right there when they took it apart and we're standing right there when the air conditioner company called the insurance company to explain the problem and they didn't mention anything about rust. So they lied. I asked the insurance company for a second opinion so they sent out another company and this company also said that it should be covered.

My claim was responded too quickly and the plumbing service contacted me right away. There was a few hiccups with scheduling and their vehicle breaking down on the way to the appointment, but it was amicably worked out in the end. The plumber was professional and curious the whole time he worked on the clogs and slow drain of several sinks and toilets. So far, the problem appears to be fixed.

Called in for a problem with my pool pump, they contacted a repair shop while I was on the phone with them, within 15 minutes of my call I was scheduled for service the next day. That is GREAT SERVICE!!!

This is my first experience with Choice Home Warranty. I was very satisfied from the first phone call to Choice Home to the technician fixing my dryer. Everyone was very professional and polite. I would recommend Choice Home to everyone!! Thank you.