Choice Home Warranty vs. ServicePlus Home Warranty
What is the difference between Choice Home Warranty and ServicePlus?
Choice Home Warranty and ServicePlus both offer home warranties, but which one is right for you? Because it can be hard to choose a company, we’ve taken a look at their plans, pricing and customer reviews to offer you a head-to-head comparison.
Cost
 |  | |
| Monthly premium cost | $46.83 to $54.75 | $53.67 to $60.33 |
| Average cost for combo plan | $54.75 (Total plan) | $56.17 (Platinum) |
| Annual premium cost | $532 to $627 (for 13 months) | $569 to $649 |
| Service call fee | $85 | $75 |
| Discounts available | Discounts for paying annually; free 13th month | 2 months free and limited roof coverage with annual payment |
| $46.83 to $54.75 | $54.75 (Total plan) | $532 to $627 (for 13 months) | $85 | Discounts for paying annually; free 13th month |
| $53.67 to $60.33 | $56.17 (Platinum) | $569 to $649 | $75 | 2 months free and limited roof coverage with annual payment |
Plans
| | |
| Plans available | Basic, Total | Gold, Platinum |
| Covered systems | 8 | 9 |
| Covered appliances | 8 | 7 |
| Combo plan covered items | 16 | 16 |
| Service recall period | 30 days for labor; 90 days for parts | 30 days |
| Availability | 48 states | 43 states |
| Basic, Total | 8 | 8 | 16 | 30 days for labor; 90 days for parts | 48 states |
| Gold, Platinum | 9 | 7 | 16 | 30 days | 43 states |
Appliances coverage
| | |
| Built-in food centers | — | — |
| Built-in microwaves | ||
| Clothes dryers | ||
| Clothes washers | — | |
| Dishwashers | ||
| Ice maker | Add-on | |
| Instant hot/cold water dispensers | — | — |
| Ranges, ovens and cooktops | ||
| Refrigerators | ||
| Trash compactors | — | |
| Water sensors | — | — |
| Whirlpool bathtub |
| — | — | — | — | — | |||||||
| — | Add-on | — | — |
Systems coverage
| | |
| Air conditioning | ||
| Ceiling fans | ||
| Central vacuums | Add-on | Add-on |
| Doorbells | — | — |
| Ductwork | ||
| Electrical | ||
| Garage door openers | ||
| Garbage disposals | ||
| Heating | ||
| Plumbing | ||
| Smoke detectors | — | — |
| Water heaters |
| Add-on | — | — | |||||||||
| Add-on | — | — |
Other coverage
| | |
| Guest unit | Add-on | — |
| Pools | Add-on | Add-on |
| Roof leak repairs | Add-on | Add-on |
| Second refrigerator | Add-on | Add-on |
| Septic pump | Add-on | Add-on |
| Spas | Add-on | Add-on |
| Stand-alone freezer | Add-on | Add-on |
| Well pump | Add-on | — |
| Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on |
| — | Add-on | Add-on | Add-on | Add-on | Add-on | Add-on | — |
Reputation on ConsumerAffairs
| | |
| Overall star rating | 4.0 | 3.3 |
| Verified customer reviews | Read reviews | Read reviews |
| 4.0 | Read reviews |
| 3.3 | Read reviews |
All prices are based on a quote for a house of less than 5,000 square feet in Austin, Texas. All information is accurate as of publishing.
Choice Home Warranty
Choice Home Warranty offers service plans nationwide, excluding California and Washington. It has a network of over 15,000 contractors and has handled more than 4,000,000 service requests, though.
Choice Home Warranty plans
Choice Home Warranty offers two warranty plans and a list of items that can be added to your coverage for an additional cost.
- Basic Plan: The Basic Plan offers coverage for many common household items, including your heating system, electrical system, plumbing system, plumbing stoppages, water heater, whirlpool bathtub, oven, range, stove, cooktop, dishwasher, built-in microwave, garbage disposal, ductwork, garage door opener and ceiling and exhaust fans.
- Total Plan: The Total Plan covers everything in the Basic Plan and adds coverage for additional components like your air conditioning system, refrigerator and dryer.
You can add other items to these plans as well, including coverage for your:
- Pool or spa
- Septic system
- Well pump
- Central vacuum
- Roof leaks (limited)
- Second refrigerator
- Stand-alone freezer
- Septic tank plumbing
Specific quotes are available, but prices may vary based on your ZIP code.
What Choice Home Warranty customers say
Choice Home Warranty has a 4-star rating on our site at the time of publishing. Many reviewers were pleased about how quickly service was dispatched to their homes. They also said the technicians were professional and the claims process was easy.
However, some reviewers mentioned problems with service coverage and confusion about why claims were denied. There were also concerns about unauthorized payments, although this could be from a misunderstanding of the contract.
Major winter storm hit DFW and all plumbers were naturally super busy. 1 call to Choice and within 72 hours, they had a contractor come to hour home. Great service. Very prompt and courteous all the way around. I highly recommend CHW. Be patient and they will take care of it.”
– Hemant of Keller, TX
ServicePlus Home Warranty
ServicePlus, formerly Total Home Protection, offers home warranty service covering many home items. Customers can make service claims 24/7/365. While the company operates in most states, it doesn’t work in several areas, including California and Nevada.
ServicePlus plans
ServicePlus has two service plans and a list of add-on coverages. Costs vary by state and were not available on the company’s website at the time of publication.
- Gold: This entry-level plan covers many home systems, including your plumbing system (stoppages included), water heater, whirlpool bathtub, electrical system, oven, range, stove, cooktop, sump pump, built-in microwave, dishwasher, garbage disposal, trash compactor, ductwork, garage door opener and ceiling and exhaust fans.
- Platinum: This plan covers everything in the Gold plan plus your air conditioning, heating, washer, dryer and refrigerator.
Optional coverages available for an extra cost include your:
- Additional air conditioning unit
- Additional heating
- Additional water heater
- Additional garage door opener
- Additional oven/range/stove
- Additional spa
- Central vacuum
- Ice maker
- Pool or spa
- Roof leaks (limited)
- Second refrigerator
- Septic system
- Septic plumbing
- Stand-alone freezer
- Water softener
- Well pump
What ServicePlus customers say
ServicePlus has a 3.4-star rating on our site at the time of publishing. Reviewers like the company’s personalized service plans and the ability to have a claims representative throughout the process. They also said the service was affordable when compared with competitors and the company was able to work within their monthly budgets.
The main issues are related to difficulties getting in touch with customer service, although, when customers do get in touch, their experiences seem to be mostly positive. There are also concerns about the size of its technician network, as there are mentions of the inability to find a servicer in some areas.
The reps from Total Home were very nice. I told them what was going on and that I was very unhappy with my current warranty company. Total Home said not to worry about it and that if their contractor didn't come through, they would step up and fix the stuff for me.”
– Victoria of Albuquerque, NM
Bottom line: Choice Home Warranty or ServicePlus?
Choice Home Warranty and ServicePlus have similar coverage, and although Choice Home Warranty has a better overall satisfaction rating on our site, both companies generally have positive reviews. However, their services are not available in every state, so it’s important to check coverage areas before getting quotes.
- Choice Home Warranty is best for those who want a more well-reviewed company with service in more states.
- ServicePlus is best for more personalized service, based on the fact that some customers mentioned claim specialists by name.
