Century Shower Doors

The install went okay. But the guys work is sloppy. The silicone is gooped on and not even. The guy who measured the space said that they would put the door frame in the same place as the old one so it covers up the holes that would be left behind. I guess that was never relayed to the installers who left the holes exposed. Oh, and I had to pay the balance online before they would leave.

Ten days later, I have a leak coming from the corner of the shower. I look and see that it is not what I expected or wanted. I wanted a framed door where the metal of the door butts up against the metal frame to create a seal. This is just a rubber sweep. And I can see that it is bending and leaving a gap where the water is escaping. That's what I had before with my frameless door that leaked. But at least the sweep on the old frameless door could be removed and replaced. The Rubber seal is glued in place behind the drip pan. So what happens in 5-10 years when it is dirty and worn out?

I call to schedule a fix and wait a week. So I am forced to call a second time. Right there - poor customer service. I try not to have a conniption on the phone. The woman in dispatch is very rude about scheduling men to come out. But when I say that I want for them to rip the door out and give me my money back, I am basically laughed at. They seemed to care less about my threat to put bad reviews here, Yelp, Google, and the Better Business Bureau. They got my money. Why should they care about customer service?

When the repair men come out, what is their solution? Goop on even more silicone so the corner is even more ugly and sloppy. Now I am left wondering how long before it starts to leak again. I am probably going to have to pay double to have a mom and pop company rip out their door and put a proper one with proper care. Their workmanship is shoddy and they don't care about a happy customer. They just want to get your money. (And if they refund my money, I will gladly take down all my negative reviews). I doubt it will happen. They don't care.

You can clearly see they gave me a "flat rail" that collects water, gray rubber to prevent leaks coming from either side. The reason for the replacement was told to the sales rep. I did not want water collecting on the door because it is prone to MOLD. Now my husband tells me they gave him NO RECEIPT. I now find that payment went to Home Depot according to my husband and credit card receipt. I will issue another complaint on Home Depot if necessary once I contact them.

I called Century Shower Door a day or so later to verify they had received my payment. They confirmed, said they were going to call me that day, and that they would call me when the parts were ready for them to schedule install. A couple weeks go by and I hear nothing. I finally call them again and they said they had tried to call me but it turned out they had the wrong phone number for me. Odd since they originally called me for the estimate... but I didn't think about that at that moment. So we schedule the install for a week later. The guy shows up for the install and after 10 minutes or so says there is a problem. He shows me the bottom track is an inch or so too short. I am confused how this is possible since he measured it all. Although looking back at the paperwork, I don't see the measurements so I assume he had filled that out on a different form.

So now I am told it will be another week to get the parts re-made. Aggravated. I agree. What else can I do. So the guy leaves (accidentally leaves one of his tools hanging in my bathtub) and I am waiting again. Two weeks go by. I again hear nothing. So I call again. Now they say that they were just going to be calling me today. They needed to go verify that all the parts were ready so they would call me back. Shockingly, they call me back that day and the parts are ready, so we schedule another appointment for install a week later.

This morning was the day for install. Estimate bt. 12 pm and 3 pm. I get a phone call at 10 am from Century Shower Door that there is a problem with the parts. Some are broken etc. so that they are going to have to have the parts re-made and schedule another install date. REALLY??? Omg... I am done with this company. Don't bother! I have now called Home Depot. The Customer Service Specialist at the local store where I made my payment is appalled. She is going to make some calls and research this along with her Store Manager in order to get my order cancelled and my money refunded.

Sadly all of this probably could have been avoided had I researched reviews on Century Shower Door before even talking to them. I suppose I let my normal method of researching slide when I was referred to them by Home Depot. After the first time they arrived with parts that weren't correct, I did finally research and found how displeased other customers are with this company and their product. Even if they do finally get the measurements right, I don't trust that after install it wouldn't leak. What's the point of a leaky shower door! Needless to say, I am hopeful that Home Depot will make this right. If they do not, I will be disputing my charge with my credit card company (luckily I didn't pay with my Debit card). Steer clear of Century Shower Doors.

I called Tuesday and Century said they did not have paper work from SALESMAN and that Century Showers would call me on Thursday, they did not call. I called on Friday and they scheduled repairs for the following week on Wednesday. Technician came on Wednesday, replaced towel bar and then proceeded to tell me he could not fix the excessive wobbling and noise. He said this was the standard and I had to accept it. I told him I would not. He said the repair would be expensive and his company would not approve. He added comments on work order, marked it incomplete and told me to call his boss which I did. The boss said he would speak with technical and get back to me, he never got back to me. I then called Home Depot and told them, either fix it or take it back, Home Depot sided with Century and said the work order was complete and I would have to start all over again with the salesman coming out again.

I had made a copy of the work order before the technician left and proceeded to tell Home Depot that and said my copy was marked INCOMPLETE. Two hours later I got a call from Century Shower Door to make an appointment for repairs. Today they finally came with new spacer which corrected the problem. The Director of Operations from Century said he did not understand why the salesman said what he did and that excessive wobbling and noise was the standard but because I was so dissatisfied, they had a special spacer made to correct problem which they installed today.

I would never recommend Century Shower Door to anyone, Century Shower Door's customer service sucks! AND WHAT THE DIRECTOR OF OPERATIONS SAYS IS THEIR STANDARD IS WAY BELOW WHAT I WOULD ACCEPT. I also had others take a look and they all agreed that the shower door SHOULD NOT WOBBLE TO THE EXCESS THAT IT DID AND MAKE THE NOISE THAT IT DID.

Filed two consumer complaints in AZ and CA. Spoke with contractors. Working solo for this type of project is unsafe. This work environment has high chance for the following three problems: injury in the buyer's home, poor workmanship and risk of property destruction. Knowing the following I called the company a third time. Stated only wanted to be refunded. Stated they would not refund. This was a stock door from their catalogue. Next Contact Home Depot, the source of the referral. Home Depot informed me that they was not one of the common companies recommend for shower door installation. Normally Home Depot vendors take about 5 to 10 days top to complete this type of project. Home Depot agreed refund was appropriate. Home Depot apologized and stated they would address the problems.

Learned the scam works this way. Credit Card Company and Home Depot agree that the door was never delivered or installed and refund is appropriate. Home Depot being the honest business entity refunds. Century Shower Doors changes their story with whatever lie makes it appear that they are credible. Their hope is to pit Home Depot against the customer while they pocket the money.

Conclusion: If you read all the complaints about Century Shower Doors from multiple states workmanship is frequently below the industry standard. Leaks are common. Fraudulent behavior is common. If someone calls from Century Shower Doors decline the estimate as you will spend hours trying to get a return call once they have your money. Based on the volume of complaints Century Shower Doors workmanship is poor, if they even come to install the door. After all the aggravation you will have a very expensive leaking door.