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I contracted with Century Shower Doors through Home Depot in Nov 2018. The salesman measured our shower and said the installation would be done in 2 to 3 weeks. When the installer showed up 3 weeks later, he said the measurements were wrong and the enclosure would have to be remade. I had planned to list my house for sale on Jan 1. We did not get our shower installed until Jan 11. I was promised a $100 refund for inconvenience, which I never received. This company is totally incompetent.
I wouldn't waste your time on this company who doesn't back their product. I paid $1,600 for a custom shower door one year ago. I called back for servicing and they flat out refused my request. I should have just gone to my bank and withdrew 1,600 one dollar bills and thrown it into the ocean or air. What a joke. Run. Run fast. Lesson learned. Pathetic. The guy actually told me maybe there's another company that can help me but then wouldn't say who that company was and maybe my contractor can tell me? WTF? Are you kidding me? And I'm definitely going back to Home Depot who referred me to this company and tell them my experience. I'll hopefully save others grief, time and hard earned money.
This is a quote from their website "Design of Century Shower Door’s metal frame is unique in the shower door industry. It has a tubular design, rather than a flat rail, which provides a long lasting and sure fitting product. Non-corrosive aluminum pivots with nylon inserts replace outdated metal piano hinges and an exclusive adjustable wall jamb allows our units." I expected a rounded bottom that water would roll off but much to my surprise, waiting 24 hours as told to open the door and the pictures are below.
You can clearly see they gave me a "flat rail" that collects water, gray rubber to prevent leaks coming from either side. The reason for the replacement was told to the sales rep. I did not want water collecting on the door because it is prone to MOLD. Now my husband tells me they gave him NO RECEIPT. I now find that payment went to Home Depot according to my husband and credit card receipt. I will issue another complaint on Home Depot if necessary once I contact them.
I went to Home Depot to look at shower doors. I found a salesman who steered me to Century Shower Door. It was a Saturday, so I was informed I would hear from CSD in two working days. I had no response in that time, so I called the 1-800 number. The operator was most helpful and said she would have someone contact me right away. A week later and still no response. Today, I decided to check the reviews. After doing so, and reading the horror stories in dealing with this company, I decided to cancel my order. My thanks to those who wrote previous reviews. Saved me from a lot of grief.
I was referred to this company by filling out a request online at Home Depot for a Shower Door. They called right away to schedule an in-home estimate. Their guy came as scheduled, did the measuring, drew a picture of what it would look like (custom made slider for my bathtub). He tried to take payment on his mobile phone, but it didn't work. He said I could pay in store at Home Depot. So I went down to Home Depot that day and made my payment in FULL as required! Home Depot initially had a lot of trouble even finding my pending order in their system. Regardless, finally they figured it out and I made my payment.
I called Century Shower Door a day or so later to verify they had received my payment. They confirmed, said they were going to call me that day, and that they would call me when the parts were ready for them to schedule install. A couple weeks go by and I hear nothing. I finally call them again and they said they had tried to call me but it turned out they had the wrong phone number for me. Odd since they originally called me for the estimate... but I didn't think about that at that moment. So we schedule the install for a week later. The guy shows up for the install and after 10 minutes or so says there is a problem. He shows me the bottom track is an inch or so too short. I am confused how this is possible since he measured it all. Although looking back at the paperwork, I don't see the measurements so I assume he had filled that out on a different form.
So now I am told it will be another week to get the parts re-made. Aggravated. I agree. What else can I do. So the guy leaves (accidentally leaves one of his tools hanging in my bathtub) and I am waiting again. Two weeks go by. I again hear nothing. So I call again. Now they say that they were just going to be calling me today. They needed to go verify that all the parts were ready so they would call me back. Shockingly, they call me back that day and the parts are ready, so we schedule another appointment for install a week later.
This morning was the day for install. Estimate bt. 12 pm and 3 pm. I get a phone call at 10 am from Century Shower Door that there is a problem with the parts. Some are broken etc. so that they are going to have to have the parts re-made and schedule another install date. REALLY??? Omg... I am done with this company. Don't bother! I have now called Home Depot. The Customer Service Specialist at the local store where I made my payment is appalled. She is going to make some calls and research this along with her Store Manager in order to get my order cancelled and my money refunded.
Sadly all of this probably could have been avoided had I researched reviews on Century Shower Door before even talking to them. I suppose I let my normal method of researching slide when I was referred to them by Home Depot. After the first time they arrived with parts that weren't correct, I did finally research and found how displeased other customers are with this company and their product. Even if they do finally get the measurements right, I don't trust that after install it wouldn't leak. What's the point of a leaky shower door! Needless to say, I am hopeful that Home Depot will make this right. If they do not, I will be disputing my charge with my credit card company (luckily I didn't pay with my Debit card). Steer clear of Century Shower Doors.
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Home Depot to buy frameless shower doors, they had Century Shower Door come to my home for measurements, etc. Installation was scheduled and frameless shower door was installed. I was told to let it stand for 24 hours and not touch, I did as I was told, once I tried to use shower door, discovered scratches on towel bar and the outside door wobbled with EXCESSIVE LOUD NOISE, inside door did not. I called Century Shower Door with concerns, was told to contact salesman and have him come out to inspect. It took over 2 weeks to get salesman back out. The salesman inspected, told me it was good that I bought the MAJOR wobbling of outer door to this attention, because it could cause more major problems down the road. He wrote up work order and said I would hear from Century Shower by Monday of the following week. I never heard from them.
I called Tuesday and Century said they did not have paper work from SALESMAN and that Century Showers would call me on Thursday, they did not call. I called on Friday and they scheduled repairs for the following week on Wednesday. Technician came on Wednesday, replaced towel bar and then proceeded to tell me he could not fix the excessive wobbling and noise. He said this was the standard and I had to accept it. I told him I would not. He said the repair would be expensive and his company would not approve. He added comments on work order, marked it incomplete and told me to call his boss which I did. The boss said he would speak with technical and get back to me, he never got back to me. I then called Home Depot and told them, either fix it or take it back, Home Depot sided with Century and said the work order was complete and I would have to start all over again with the salesman coming out again.
I had made a copy of the work order before the technician left and proceeded to tell Home Depot that and said my copy was marked INCOMPLETE. Two hours later I got a call from Century Shower Door to make an appointment for repairs. Today they finally came with new spacer which corrected the problem. The Director of Operations from Century said he did not understand why the salesman said what he did and that excessive wobbling and noise was the standard but because I was so dissatisfied, they had a special spacer made to correct problem which they installed today.
I would never recommend Century Shower Door to anyone, Century Shower Door's customer service sucks! AND WHAT THE DIRECTOR OF OPERATIONS SAYS IS THEIR STANDARD IS WAY BELOW WHAT I WOULD ACCEPT. I also had others take a look and they all agreed that the shower door SHOULD NOT WOBBLE TO THE EXCESS THAT IT DID AND MAKE THE NOISE THAT IT DID.
I made an appointment with Century Shower doors for an estimate. I was given a window: 9-11 o'clock on a given day. The salesman never came. I called the customer service at eleven; they had the salesman call me. He said that he had a lot of other estimates and was running late. I asked him why he never even called me to say he was delayed, and he had no answer. I told him that we could forget about the whole thing -- or he could come at 5 PM. He had no answer for that, so it was obvious he wasn't really serious about getting our business. The moral of the story: Century is unreliable and not concerned with client satisfaction. Do not call!
A gentleman came to our home, sold us a shower door. Very expensive but we believed it would be good. Stated in writing 10 to 17 days to install. Individual stated that he was the salesman but he would coordinate the installation process. After 24 days passed called the salesman. No answer. Greater than 10 calls over the next 4 four days. Sensing the scam, called the California office in Torrance. Office stated would call me back. 5 hours later, after no return call, called Century Shower Doors back. They stated no chance of installation prior to the new year. would be 1 1/2 month. Reason for no contact or return calls; the salesman is the installer, and the only person working for Century Shower Doors in the state of Arizona.
Filed two consumer complaints in AZ and CA. Spoke with contractors. Working solo for this type of project is unsafe. This work environment has high chance for the following three problems: injury in the buyer's home, poor workmanship and risk of property destruction. Knowing the following I called the company a third time. Stated only wanted to be refunded. Stated they would not refund. This was a stock door from their catalogue. Next Contact Home Depot, the source of the referral. Home Depot informed me that they was not one of the common companies recommend for shower door installation. Normally Home Depot vendors take about 5 to 10 days top to complete this type of project. Home Depot agreed refund was appropriate. Home Depot apologized and stated they would address the problems.Contacted credit card company found out the Century Shower Doors keeps it name free of paper trail. My charge statement list purchase as Home Depot.
Learned the scam works this way. Credit Card Company and Home Depot agree that the door was never delivered or installed and refund is appropriate. Home Depot being the honest business entity refunds. Century Shower Doors changes their story with whatever lie makes it appear that they are credible. Their hope is to pit Home Depot against the customer while they pocket the money.
Conclusion: If you read all the complaints about Century Shower Doors from multiple states workmanship is frequently below the industry standard. Leaks are common. Fraudulent behavior is common. If someone calls from Century Shower Doors decline the estimate as you will spend hours trying to get a return call once they have your money. Based on the volume of complaints Century Shower Doors workmanship is poor, if they even come to install the door. After all the aggravation you will have a very expensive leaking door.
I got a frameless shower door installed by them through Home Depot last year. The gentleman that did the measurements was polite and seemed quite experienced. He said everything looked fine and made a sketch of what the shower would look like. Little did I know that his measurements would not look anything like his sketch. I ended up getting a shower door that was bigger than the panel....quite a bit actually! I would not have really bothered much if it were not for the door that would open and miss my toilet bowl by few inches!! It was a safety hazard and an inconvenience.
Let me explain... When I take a shower, my first GF can't use the toilet! Either I take a shower first or she finish her business on the pot and that applies both ways. The other problem is with the leaks through the door. There is a significant amt of water outside the shower every time I take a shower. It is a nuisance and also a safety hazard too. I also had to bear with their delays and other inefficiencies. It took them a total of about 45-50 days to finish their inadequate job. The first time they came to install, they broke a piece of tile which would hold the panel. The guy was quite apologetic. I got the tile fixed and called them to get a new date.
A week later they show up with a panel that was not the right size??? After a further delay of 2 weeks, I got the shower installed. I was relieved and failed to pay proper attention. When I finally took a good look, I found out the problem and promptly reported it to the assistant store manager at Home Depot in El Cerrito, CA. He spoke with CSH and I was told that someone from CSH would contact me. The next day, I had to call them when I didn't get a response. I was told that they were sorry about the delays but they can't do anything about the shower door since I had signed on the paper work.
I am extremely unhappy with their product and service. I tried to reach a resolution by offering them their product back and another $500 for a new shower. They countered by offering $100 in gift card at Home Depot. I refused this flatly and they wouldn't listen to anything further. I am posting this review here so that other people who may consider this company will have a heads up and do their due diligence. On the flip side, they do answer their phones when you call them and I also spoke with their boss, Adam, who listened but sounded irritated. It looks like this company could use a makeover in the being honest department. I will never buy another product from this company again. I will be more than happy to post the sketch and other details for anyone interested.
In June 2012, we purchased a frameless Century Shower Door from Century Shower Door company in Torrance, CA. We had originally anticipated purchasing a framed shower door, not knowing that frameless shower doors were an option.
When the salesperson from the company came to our house, he informed us that frameless shower doors looked much better and were much easier to clean and take care of than framed shower doors, but it were slightly more expensive. He essentially sold us on the frameless doors but he never told us that they leaked terribly and were essentially defective since they did not do what they are designed to do, which is to block water from leaking out of the shower. Once the shower doors were installed and we began to use the shower, the shower doors began to leak substantial amounts of water at the bottom of the door.
We called the company and after several requests, they sent the salesperson over to our home to look at the doors, instead of a technician. A week or so later, a technician came to the house and placed more caulking at the bottom of the door. The door continued to leak large amounts of water so we contacted Century Shower Door again. This time, the company sent a sales manager to our house and he tried turning on the shower and closing the door. Even though the shower head was pointing away from the shower doors, the shower doors continued to leak at the bottom of the doors. He said there was nothing else they could do, except to replace the doors with framed shower doors. He gave us a quote for framed shower doors which was about $400 less than what we had paid for the frameless shower doors.
We wrongly assumed that the doors would be replaced free of charge and that we would receive a refund for the difference since the frameless shower doors are clearly defective. He told us that we would have to pay for the new framed shower doors and that we would not receive a credit for the frameless shower doors that we had installed and which cost us $1,255. When we objected, he told us to call a manager at the company named James **. I phoned him the next day and he said that there was nothing he could do and that I would have to speak with the owner. He further informed me that since I had initialed a box on the diagram sheet that showed a drawing of the door that they were not liable for the leakage and were not obligated to replace the door free of charge. The box states in a very small print, which is difficult to read, that heavy glass shower enclosures are not designed to withstand a direct water source.
Several days later, I spoke to the owner who had been out of town and he placed me on speakerphone from the beginning of our conversation. His name was Adam and he refused to give me his last name. He was extremely confrontational and defensive from the outset of our conversation. He refused to replace the defective doors, that his company had installed, free of charge. Instead, he argued with me and said that there was nothing he could do because I had initialed the box with the quote. He was rude, condescending, and indifferent. He could not have cared less that we were having trouble with one of his company's products. He said that we would have to pay full price to get framed shower doors installed. I told him that his salesperson should never have sold us these doors as he could see that our shower space was too narrow to accommodate shower doors such as these without substantial leakage. He said, too bad - you signed the box.
I would note that the quote on the form is so broad and nebulous that if a customer were to read it, that it does not adequately inform them that the shower doors will most likely leak substantially especially if they are placed in a small shower space. Moreover, the salesperson should have known that these doors are not appropriate for small shower spaces or when the water source is somewhat close to the doors since they cannot do anything to the doors, such as use more caulking to prevent leakage.
Essentially, the salespeople at Century Shower are incentivized to sell the most expensive shower doors that they possibly can and they do not care if their products are inappropriate for the showers/baths that they are being placed into. Further, the company does not stand by its products and does not support its customers whatsoever. They sell defective products and will not replace them even when it is clear that they are defective or that the customers were given terrible advice by their salesperson. Please do not buy their shower doors; you will regret it.
I had a complaint against the company and it has been since resolved to my satisfaction. Please remove my post.
I purchased 2 shower doors from Century Shower Door, one for a newly remodeled bathroom and the other to replace an old door in the master bath, for a total of approximately $4,000. At the time I met with the salesman, Rupert, I expressed concerns about the replacement door in the master bathroom covering the screw holes left by the removal of the old door. Rupert assured me that he would measure so that the new door would fit over the old screw holes, and that I might have some small holes at the top (the new door was shorter than the old door) which could be covered up with colored grout.
The door in the newly remodeled bathroom was installed without incident (although the door hits the towel bar on the wall, so I am going to need to move the towel bar, patch and repaint the wall in that room). After the installers finished in the master bath, they called me to look at it and I was shocked to see that there were 10 large (1/2 inch or bigger in diameter) holes in the tile, inside the new shower door, which the installers had stuffed with white silicone!!! No attempt had been made to cut the new door so it would cover the old holes and not only were the holes unsightly, but because they were inside, water would get into them, causing mildew, and eventually penetrate into the porous tile itself, which would then crack and crumble.
Not only that, but the installers never called me upstairs to point out the fact that there would be several holes (I was home during the entire installation). In addition, the installers had left all the silicone and residue from the old shower door in place - despite their having said that their first step was to be removal of the old door and a thorough clean up of the old silicone. So I had paid several thousand dollars to improve the look of the bathroom and had ended up with a significantly worse looking bathroom.
I told the installers that I wanted to speak with either my salesman or the owner before I signed off on the job or paid the balance due (and let me emphasize that I at no time refused to pay - only said I wanted to speak with someone first). The installers called the office and told me that Rupert would call me right back. While I was waiting to hear from Rupert (5 minutes later), the installers took the door part of the shower off of the hinges, went down to their truck (without a word to me as to what they were doing), drove away and refused to return that day (this was on a Friday afternoon), leaving us without a shower in the master bath over the weekend. The installers had also cracked one of the quarter-round tiles in the trim around the tub.
I did speak with the owner, Adam Slutske, who agreed to send new installers back on Monday morning, but said I'd have to pay the balance in cash or cashier's check because he was worried I would stop payment on the check! I explained that I was a lawyer and wouldn't risk my license on a bad check charge, and he finally relented. A new set of installers came Monday with the door, and were flabbergasted at the shoddy work the first crew had performed, and were amazed that they hadn't shown the holes to me prior to installing the door so that something could be done about it beforehand (e.g., re-cutting the door to cover the holes or replacing the damaged tiles), because during the installation, the crew had drilled additional holes which would be left exposed if the door was removed and re-cut.
The second crew also had to spend additional time cleaning up silicone from the old door, which the first installers had simply ignored in their cleanup. Rupert showed up later in the day and suggested I replace the white silicone with colored grout in the holes as a solution to the problem (as if all that silicone could ever really be removed from the holes in order to grout them!!!). I wrote to Adam and he finally agreed to send a crew to remove the door, so that I could replace the tiles with holes, and then the next day they would reinstall the door, but he initially was going to charge me to do it. The tile has now been replaced (because I had no spare tiles matching the quarter-rounds, it was necessary for me to incur additional cost to purchase quarter-rounds in a contrasting color), and the new door is in place, but it cost me an extra $700.00 to replace the tile.
In addition to that, Rupert, who did all the measurements, failed to take into account the geometry of the door part of the shower. The towel rack, located on the outside of the door, hits the wall, preventing the door from being opened more than 1/2 way. When the final installation took place, the only thing that could be done was to move the handle from inside the door to the outside and the towel rack from the outside to the inside (think about that for just a moment...). This was because holes had been drilled in the door for the racks, and to remove the towel rack entirely would have left (yet another) uncovered hole.
It was also not possible to put a towel rack on the outside of the fixed panel, as the glass had already been tempered and could no longer be drilled, so I am left with a totally useless and somewhat odd looking towel rack inside my shower. (This is the same problem I have with the door in the remodeled bathroom, which hits the towel rack affixed to the wall - at least in that case, I can remove the towel rack - again, at a cost to me of patching and repainting the wall)
Throughout this, Adam and Rupert acted as thought I was the only customer to have ever had this issue and that spending thousands of dollars on a shower door only to have an unsightly and unsound result was something at which no reasonable person would have been upset. However, when the final installation crew came to re-install the door after the tile had been repaired, they said that my situation is quite common and that the sales staff never really lets the customer know the likelihood of having to replace tile.
Had I known the holes would be visible and inside the shower where any solution involving grout or sealant would leave open the risk of having further water damage to the tile (and possibly the walls and floor) and that it would cost me nearly an additional 33% to remedy this situation, I would NEVER have bought the replacement door. They need to be honest with the customer so the customer can factor in the cost of replacing the tile in deciding whether to purchase. Apparently, although Century is, I'm told, a family-run business, Adam seems to be the son of the original owner, and seems to be quite young, with no real concern for building and maintaining his family's business reputation. Century had come very highly recommended - obviously by customers from the past, not the present.
Skip, a salesman came to our house at our request so we could order new shower doors. After the order was decided and while he was writing out the contract he mentioned that Century Shower Door would take out the old doors but that if they do it they would charge over $100 for it. He said it is a 10 minute job and that when he found out when the new doors would be installed, he personally would come out the day before and remove the old doors himself at no charge. He said he put customer to remove old doors on the paperwork so the company wouldn't question the work.
The day before Thanksgiving we got a call that the doors would be installed the next Tuesday. We immediately called Skip to relay the message, got his voice mail and left a message. No return call. Called again on Saturday with the same results. On Sunday and Monday my husband and I removed the old doors and grouting. On Tuesday the new doors were installed on schedule. The towel bar on one of the doors has screws that match the almond frame. The other door has two towel bars and they have stainless steel screws. I wrote to the company and voiced my concerns. Mainly, I was concerned that the installers and the salesman had an agreement to remove the old doors off contract and split the additional money collected. Since we did the work ourselves, it didn't apply to us, but it might for other consumers and I basically wanted him to be aware. I also asked for almond head screws to replace the ones that were stainless steel. Mr. James Wood called and basically said he was unconcerned about the salesman's misrepresentations, and that they do not have almond head screws. He suggested we buy some paint and paint them (this even though the rest of the installation including the towel bar on the other shower door were installed with almond screws to match the installation.)
We are dealing more with frustration than any thing else. We will buy almond appliance paint and paint the screws. We do feel like this was less than acceptable response for a business and are very disappointed.
I had a shower door ($460.10)installed by Century Shower on 08/29/06. I noticed , a few days after the installation, that the glazing plastic around the glass was unevenly installed. I thought it was a minor issue so I did not want to bother the company with what I thought was a minor and cosmetic issue.
On 11 19/07 I noticed that this was a big issue and the glass was about to fall out of the metal frame. I immediately placed a call to the company to have it fixed. A sales man visited my house and insisted that I pay $275.00 to have the unit repaired, since the warranty had expired only 2 months prior.
The sale rep. also pointed out that the shower door was wrongly installed by century shower door installer and that had contributed to the weakness/defect of the product. The sale rep. pointed out that company's decal which is always inside the frame was outside the frame which shows that it was improperly installed.
I placed a call to Adam Slotky to discuss the situation. Slotsky made me a deal,that he will charge me $100 to fix the defective door. In the future when I purchase new doors for the other showers, he will deduct the $100 from the sale of the new doors. I agreed and made a $50.00 deposit. The balance was payable upon the repair of the defective door.
On 12/3/07 I received a call at 4:56 PM, from the company to schedule the repair. A few minutes later I received a second call from Jim stating that they would only repair the defective unit for the $100 only if I purchase the 2 new doors that I was going to purchase in the future; which I have refused to do. There is no where in the contract that I signed for the repair and for the future purchase, that states that the $100 charge was only if I purchased the new doors now.
The glass is about to fall off its frame. Therefore I have abandoned the use of that shower/bathroom until it is repaired, to protect my children(6 and 8 years).
I tried to talk to Adam Slotsky to explain the situation to him but he has refused to take my calls.
Now I have decided to use another shower door company to remove and replace the whole unit with a new shower door. I will also purchase two more doors from the new company, for the two extra bathrooms in the house.
I think Century Shower Door Inc is waiting for something catatrosphic to happen to my family, then Adam Slotsky and his company will spring into action- it would too late then. Remember product liability does not stop when the warranty expires !!
I have talked to customer service personnel/phone operator at Century Shower Door to try to get this resolved. These people were so disrespectful and unhelpful. Century Shower Door promised to refund my $50 deposit, since 12/3/07 but that has not gone through. I have the company called several times to get my money and they refuse to do anything further to refund my money. I have called my Bank to inquire about the refund but the bank states there is no indication of any refund processed by the company.
I want everyone who is dealing with this company to be aware of their practices. Century Shower Door does not care about their customers. They are only interested in the money. There are several good shower door companies out there, more professional and caring. If I new their history I would not have purchased the first 4 shower doors for my previous home and would never have recommended them to my friends and family.
I had them to install a shower door. It was tacky from Caulking to the lining. They also had me to cut a 3/8 square of tile out of my wall when they had no need to do this at all. So now the completed project showed many faults including damaged tile tacky caulking, a nonlinear head rail, and bad conversation with the store owner. To make matters worse, they offer no compensation!
To correct the job I would now have to lose two days of work. Customer Service is very bad and I would not ever endorse this company to anyone. I assure you this is the company in Torrance, Ca.
Damaged tile and to correct this problem would take two work days. So now I would lose 3 work days on a job that should only take 3 or 4 hours.
We requested a material saftey data sheet (MSDS)for their cleaning products used on their showers. We were told by Adam that they would not give out this information. Then we asked who manufactured their cleaning products and were told he didn't know and he just got them from a distributor. We then asked for the name of the distributor and Adam refused to give us their name.
We requested the MSDS forms because it is required by OSHA to be on file with the cleaning company that cleans our home.
Without this information the cleaning Co. cannot use these products and have to substitute with other products not approved for use on the Century Shower that we have.
Another factor is the fumes from other products effect my lungs which are sensitive to fumes because of COPD-Emphysema. The Century Shower Door products that we have been using do not have a order that bothers me and we would like to continue using them.
When I shared this information with Adam he said clean the shower yourself then. I would love to do that but my medical condition won't allow me.
Century Shower Doors Company Information
- Company Name:
- Century Shower Door
- Year Founded:
- (800) 824-9350