About Century Shower Doors
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This place sucks. Do not use them. I wish I could give ZERO stars or negative stars. I went with them because they were a little less expensive than other places. I lived to regret it. As soon as I signed my contract, they harangued me with multiple texts and emails to pay the deposit. After a few days I find the time to read and sign and pay. Then I don't hear from them for 9 days to schedule the install. I guess once they have money from me, I am not important to them anymore.
The install went okay. But the guys work is sloppy. The silicone is gooped on and not even. The guy who measured the space said that they would put the door frame in the same place as the old one so it covers up the holes that would be left behind. I guess that was never relayed to the installers who left the holes exposed. Oh, and I had to pay the balance online before they would leave.
Ten days later, I have a leak coming from the corner of the shower. I look and see that it is not what I expected or wanted. I wanted a framed door where the metal of the door butts up against the metal frame to create a seal. This is just a rubber sweep. And I can see that it is bending and leaving a gap where the water is escaping. That's what I had before with my frameless door that leaked. But at least the sweep on the old frameless door could be removed and replaced. The Rubber seal is glued in place behind the drip pan. So what happens in 5-10 years when it is dirty and worn out?
I call to schedule a fix and wait a week. So I am forced to call a second time. Right there - poor customer service. I try not to have a conniption on the phone. The woman in dispatch is very rude about scheduling men to come out. But when I say that I want for them to rip the door out and give me my money back, I am basically laughed at. They seemed to care less about my threat to put bad reviews here, Yelp, Google, and the Better Business Bureau. They got my money. Why should they care about customer service?
When the repair men come out, what is their solution? Goop on even more silicone so the corner is even more ugly and sloppy. Now I am left wondering how long before it starts to leak again. I am probably going to have to pay double to have a mom and pop company rip out their door and put a proper one with proper care. Their workmanship is shoddy and they don't care about a happy customer. They just want to get your money. (And if they refund my money, I will gladly take down all my negative reviews). I doubt it will happen. They don't care.
I really don't get the negative reviews. Our experience was perfect. The salesman/installer did a good job on both. The door was ready in 3 weeks. They showed up on time and tore out the old door and installed the new one in about 3 hours and did a nice job. Our door looks great and is of very good quality. I highly recommend them.
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I contracted with Century Shower Doors through Home Depot in Nov 2018. The salesman measured our shower and said the installation would be done in 2 to 3 weeks. When the installer showed up 3 weeks later, he said the measurements were wrong and the enclosure would have to be remade. I had planned to list my house for sale on Jan 1. We did not get our shower installed until Jan 11. I was promised a $100 refund for inconvenience, which I never received. This company is totally incompetent.
I wouldn't waste your time on this company who doesn't back their product. I paid $1,600 for a custom shower door one year ago. I called back for servicing and they flat out refused my request. I should have just gone to my bank and withdrew 1,600 one dollar bills and thrown it into the ocean or air. What a joke. Run. Run fast. Lesson learned. Pathetic. The guy actually told me maybe there's another company that can help me but then wouldn't say who that company was and maybe my contractor can tell me? WTF? Are you kidding me? And I'm definitely going back to Home Depot who referred me to this company and tell them my experience. I'll hopefully save others grief, time and hard earned money.
This is a quote from their website "Design of Century Shower Door’s metal frame is unique in the shower door industry. It has a tubular design, rather than a flat rail, which provides a long lasting and sure fitting product. Non-corrosive aluminum pivots with nylon inserts replace outdated metal piano hinges and an exclusive adjustable wall jamb allows our units." I expected a rounded bottom that water would roll off but much to my surprise, waiting 24 hours as told to open the door and the pictures are below.
You can clearly see they gave me a "flat rail" that collects water, gray rubber to prevent leaks coming from either side. The reason for the replacement was told to the sales rep. I did not want water collecting on the door because it is prone to MOLD. Now my husband tells me they gave him NO RECEIPT. I now find that payment went to Home Depot according to my husband and credit card receipt. I will issue another complaint on Home Depot if necessary once I contact them.
I went to Home Depot to look at shower doors. I found a salesman who steered me to Century Shower Door. It was a Saturday, so I was informed I would hear from CSD in two working days. I had no response in that time, so I called the 1-800 number. The operator was most helpful and said she would have someone contact me right away. A week later and still no response. Today, I decided to check the reviews. After doing so, and reading the horror stories in dealing with this company, I decided to cancel my order. My thanks to those who wrote previous reviews. Saved me from a lot of grief.
I was referred to this company by filling out a request online at Home Depot for a Shower Door. They called right away to schedule an in-home estimate. Their guy came as scheduled, did the measuring, drew a picture of what it would look like (custom made slider for my bathtub). He tried to take payment on his mobile phone, but it didn't work. He said I could pay in store at Home Depot. So I went down to Home Depot that day and made my payment in FULL as required! Home Depot initially had a lot of trouble even finding my pending order in their system. Regardless, finally they figured it out and I made my payment.
I called Century Shower Door a day or so later to verify they had received my payment. They confirmed, said they were going to call me that day, and that they would call me when the parts were ready for them to schedule install. A couple weeks go by and I hear nothing. I finally call them again and they said they had tried to call me but it turned out they had the wrong phone number for me. Odd since they originally called me for the estimate... but I didn't think about that at that moment. So we schedule the install for a week later. The guy shows up for the install and after 10 minutes or so says there is a problem. He shows me the bottom track is an inch or so too short. I am confused how this is possible since he measured it all. Although looking back at the paperwork, I don't see the measurements so I assume he had filled that out on a different form.
So now I am told it will be another week to get the parts re-made. Aggravated. I agree. What else can I do. So the guy leaves (accidentally leaves one of his tools hanging in my bathtub) and I am waiting again. Two weeks go by. I again hear nothing. So I call again. Now they say that they were just going to be calling me today. They needed to go verify that all the parts were ready so they would call me back. Shockingly, they call me back that day and the parts are ready, so we schedule another appointment for install a week later.
This morning was the day for install. Estimate bt. 12 pm and 3 pm. I get a phone call at 10 am from Century Shower Door that there is a problem with the parts. Some are broken etc. so that they are going to have to have the parts re-made and schedule another install date. REALLY??? Omg... I am done with this company. Don't bother! I have now called Home Depot. The Customer Service Specialist at the local store where I made my payment is appalled. She is going to make some calls and research this along with her Store Manager in order to get my order cancelled and my money refunded.
Sadly all of this probably could have been avoided had I researched reviews on Century Shower Door before even talking to them. I suppose I let my normal method of researching slide when I was referred to them by Home Depot. After the first time they arrived with parts that weren't correct, I did finally research and found how displeased other customers are with this company and their product. Even if they do finally get the measurements right, I don't trust that after install it wouldn't leak. What's the point of a leaky shower door! Needless to say, I am hopeful that Home Depot will make this right. If they do not, I will be disputing my charge with my credit card company (luckily I didn't pay with my Debit card). Steer clear of Century Shower Doors.
Home Depot to buy frameless shower doors, they had Century Shower Door come to my home for measurements, etc. Installation was scheduled and frameless shower door was installed. I was told to let it stand for 24 hours and not touch, I did as I was told, once I tried to use shower door, discovered scratches on towel bar and the outside door wobbled with EXCESSIVE LOUD NOISE, inside door did not. I called Century Shower Door with concerns, was told to contact salesman and have him come out to inspect. It took over 2 weeks to get salesman back out. The salesman inspected, told me it was good that I bought the MAJOR wobbling of outer door to this attention, because it could cause more major problems down the road. He wrote up work order and said I would hear from Century Shower by Monday of the following week. I never heard from them.
I called Tuesday and Century said they did not have paper work from SALESMAN and that Century Showers would call me on Thursday, they did not call. I called on Friday and they scheduled repairs for the following week on Wednesday. Technician came on Wednesday, replaced towel bar and then proceeded to tell me he could not fix the excessive wobbling and noise. He said this was the standard and I had to accept it. I told him I would not. He said the repair would be expensive and his company would not approve. He added comments on work order, marked it incomplete and told me to call his boss which I did. The boss said he would speak with technical and get back to me, he never got back to me. I then called Home Depot and told them, either fix it or take it back, Home Depot sided with Century and said the work order was complete and I would have to start all over again with the salesman coming out again.
I had made a copy of the work order before the technician left and proceeded to tell Home Depot that and said my copy was marked INCOMPLETE. Two hours later I got a call from Century Shower Door to make an appointment for repairs. Today they finally came with new spacer which corrected the problem. The Director of Operations from Century said he did not understand why the salesman said what he did and that excessive wobbling and noise was the standard but because I was so dissatisfied, they had a special spacer made to correct problem which they installed today.
I would never recommend Century Shower Door to anyone, Century Shower Door's customer service sucks! AND WHAT THE DIRECTOR OF OPERATIONS SAYS IS THEIR STANDARD IS WAY BELOW WHAT I WOULD ACCEPT. I also had others take a look and they all agreed that the shower door SHOULD NOT WOBBLE TO THE EXCESS THAT IT DID AND MAKE THE NOISE THAT IT DID.
I made an appointment with Century Shower doors for an estimate. I was given a window: 9-11 o'clock on a given day. The salesman never came. I called the customer service at eleven; they had the salesman call me. He said that he had a lot of other estimates and was running late. I asked him why he never even called me to say he was delayed, and he had no answer. I told him that we could forget about the whole thing -- or he could come at 5 PM. He had no answer for that, so it was obvious he wasn't really serious about getting our business. The moral of the story: Century is unreliable and not concerned with client satisfaction. Do not call!
A gentleman came to our home, sold us a shower door. Very expensive but we believed it would be good. Stated in writing 10 to 17 days to install. Individual stated that he was the salesman but he would coordinate the installation process. After 24 days passed called the salesman. No answer. Greater than 10 calls over the next 4 four days. Sensing the scam, called the California office in Torrance. Office stated would call me back. 5 hours later, after no return call, called Century Shower Doors back. They stated no chance of installation prior to the new year. would be 1 1/2 month. Reason for no contact or return calls; the salesman is the installer, and the only person working for Century Shower Doors in the state of Arizona.
Filed two consumer complaints in AZ and CA. Spoke with contractors. Working solo for this type of project is unsafe. This work environment has high chance for the following three problems: injury in the buyer's home, poor workmanship and risk of property destruction. Knowing the following I called the company a third time. Stated only wanted to be refunded. Stated they would not refund. This was a stock door from their catalogue. Next Contact Home Depot, the source of the referral. Home Depot informed me that they was not one of the common companies recommend for shower door installation. Normally Home Depot vendors take about 5 to 10 days top to complete this type of project. Home Depot agreed refund was appropriate. Home Depot apologized and stated they would address the problems.Contacted credit card company found out the Century Shower Doors keeps it name free of paper trail. My charge statement list purchase as Home Depot.
Learned the scam works this way. Credit Card Company and Home Depot agree that the door was never delivered or installed and refund is appropriate. Home Depot being the honest business entity refunds. Century Shower Doors changes their story with whatever lie makes it appear that they are credible. Their hope is to pit Home Depot against the customer while they pocket the money.
Conclusion: If you read all the complaints about Century Shower Doors from multiple states workmanship is frequently below the industry standard. Leaks are common. Fraudulent behavior is common. If someone calls from Century Shower Doors decline the estimate as you will spend hours trying to get a return call once they have your money. Based on the volume of complaints Century Shower Doors workmanship is poor, if they even come to install the door. After all the aggravation you will have a very expensive leaking door.
Century Shower Doors Company Information
- Company Name:
- Century Shower Door
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