Benjamin Franklin Plumbing Reviews

They have sticky fingers so beware. Left the house in a mess. Had to get other people to finish the job. Asked him to return the things he took and said the garbage man got them. So he is also a liar.

STAY AWAY!! POOR customer service!! Poor communication, quality, and they will charge you 3X the amount of money you could get from a higher quality plumber!! STAY AWAY!! There are many other plumbers out there that will take care of you!!

BFP charged me $1,850 for following work:

My reason for contacting Benjamin Franklin Plumber’s was a toilet bubbling after flushing. I feared something much worse was going to transpire. I showed the first tech what my toilet was doing. The tech and proceeded to my basement, he then indicated I needed pipes replaced and some major work done. He kept looking at his phone. I kept asking what his estimate was. I thought I needed my system snaked from the house to the city hook up - I declined what he was proposing as I have had another Plumber do several jobs for him but he does not have the power snake system- so then the tech changed his recommendation and agreed I should have my system drain cleaned.

I had a conversation with the owner, Kate. I 100% changed my opinion after talking with her. She and I talked through my issue and we came to a mutual agreement. I will use this company again and I will recommend this company.

BFP, their name is fitting since your Benjamin’s is all they care about. If you want to throw away money and engage in a shouting match with extortionist call BFP. They send salesmen like David ** to inspect your job not plumbers as explained to me by his boss Felix **. Felix called the night prior to my install to inform me my job was undersold and if I wanted a pressure valve with my new tub/shower installation it would cost an additional $1800.00. Basically, they sell cars without steering wheels. I was told this was in my contract. Last I checked I am not a plumber to know what goes into the walls. I was under the normal understanding bath units give baths. I was forced to cancel the job. It was one of the worst experiences of my life. If a review could go viral, make it this one. Stay far away from this so called business. Proceed at your own risk you have been warned!

They were extremely helpful and professional in solving my plumbing issue. I had a flood in my bathroom and now I feel secure in knowing it won't happen again.. They were on time, responsive, respectful and knowledgeable. I would highly recommend this company to friends and family.

Juan did an excellent job today. He is a professional and knew exactly how to correct my plumbing issue. He describe the problem and immediately fixed it. Before fixing the problem, Juan stated the cost for each item. Juan also is a gentleman...very kind and considerate.

Had an emergency pipe burst and 5 other plumbers couldn't come out until Monday (it was Saturday). Thankfully Benjamin Franklin could come out. They told me it would be a $99 consulting fee and that was fine. What I didn't expect was their tiered rip off structured fees...wow. I needed an access panel cut to a broken pipe and a couple shut off valves installed. I ended up paying $642 for literally 20 minutes of work and he didn't even hook up the pipes to the faucet because that would have cost another $200. To install a faucet would have cost almost $1200. I am buying my own and having a local company install it. No chance they were getting another cent from me. Live and learn.

We could not get a clear idea of the charge for installing a new garbage disposal. The office said a technician would look at the job for $189; but that amount would be credited right back for the installation that he could do when he was here. We had bought the exact disposal, cleaned the area, provided a mat and microfibers. He said charge would be $362. What we bought the garbage disposal?? The repairman said if they had bought it with them it would be $680. The new disposal cost us $110-their charge for the same disposal was $250, according to the gentleman they sent. We would have cancelled their installation, but they would have charged us $189. For the trip. Benjamin Franklin doesn’t charge by the hour-but by the job-which they can’t quote you till they come to do the job. We felt we would like to help others. Avoid this lack of transparency!!!

We had a clogged toilet that I suspected a child flushed something In. Only plumber that could come out was Benjamin Franklin. I took the chance and I regret it. Took them forever and they charged us $659 to snake our drain. I would not recommend this company to anyone.

Brad came over and gave us dire warnings about a leaky drain pipe behind a wall in the basement. He talked about getting mitigation in. He said it would take a day to repair and cost $3300.00. Two guys came the next day and fixed it all in 2 hours. They did a good job, but Benjamin Franklin Plumbing is a total rip off!

I had a leaking T&P value in my water heater. I called Benjamin Franklin Plumbing for help, because their contact information was on the water heater. Mike ** came and suggested that I replace the whole water heater as it is already 10 years old. He said the tank can fail anytime and can cause flooding in my house. He said he will be able to take care of it the same day and will be installed to the city code. He initially gave me a quote of around 4,000 dollars. I told him it is too much and then he spoke with someone and lowered the price to $2,500.81. He said he need 25% upfront to get the process started. I gave him $645 as deposit. After Mike left, I did a quick research and found out the amount mentioned to be was way too much as compared to others.

The company came to check out a water heater. They installed a new water heater, piping and all the necessary parts. Elijah and Kaden worked together well and had the job done in about 3 hours. They explained everything in full including future visits. They made it a pleasant experience. I will definitely be recommending your company to friends and neighbors.

In 2019 got a new sewage pipe line installed at my property, they did not connected the pipe line to the main bathroom of the house, all the black water and feces were coming down to the crawl space where it was located underneath of a protective plastic covering left by the restoration services company, paid in a form of a loan 24000 thousand dollars for the job. And all the cleaning done at the site was lost, that alone cost over 13000. They charge over 8000 for a incomplete job. And left the mess so I would take care of it. When call to fix the problem they would not take care of it, because I had installed a basement pump connected to the new sewage pipe to help with any flooding that may have occurred for all the smells we were getting out of there. We did not know what was going on because it was underneath of the plastic covering.

I had a washer drain that was plugged up from paper accidentally getting into the washer. It was a weekend night and I can’t do without a washer for more than a few days. As soon as the guy gets here he asked me to sign a waiver so they have no responsibility if anything goes wrong. He kept saying over and over how old my house was and that he didn’t want to spend much time trying to clear the drain. When he was done he then told me that they normally give a 30 guarantee on their work but since my house is old he can’t do that. My house was built in the late 60s and has been completely renovated. He then charged me 364 dollars to clear a drain he doesn’t want to take any responsibility for. They then sent me a link wanting a good review. Sorry I take no responsibility for the crappy work Steve did and his smart attitude.

The plumber, Sean, arrived at my house on time. The issue was a water leak in my garage originating from an Omni cartridge filter housing and water pipe connections positioned at the plumbing entry point by the garage door. The leak is dripping and spraying causing damage to the wall and baseboards. Additionally, a large continuous pool of water is accumulating on the floor. The plumber suggested that I purchase a new water filter apparatus and then cut the two connection pipes and solder in the new water filter unit. The plumber then charged me $80.00 for the service call and left.

Called to have 2 shut off valves for washer replaced. We had new flooring being installed and workers were waiting for the valve so they could remove the washer from the room that was getting a new floor. Plumber (Renaldo) showed up; I explained the situation and need for replacing the valves ASAP so they could continue their floor install. He immediately said he'd have to check my water pressure first. I suggested that he replace the valves so the work could continue and then check pressure, but he ignored that and went on to take another 30 minutes to check it. When it showed 8-10 # over, he said they would have to reduce the pressure and that was causing the valve to go. I explained that these valves were over 23 years old, I had replaced all the others in the house over the years and they simply were worn out.

I had a leaking toilet. They came and fixed it, and it was a 40 minute project. The invoice came out $609! I was told that as soon as the truck came out, it is $99 (called "Diagnostic Fee" in the invoice); and the work itself was a "Pull & Reset Toilet - Standard" of $510. Work performed on 6/9/2022. Below is the company info:

Had water leak coming from my well to house. Called them that they would put me on emergency repair. Then proceeded to tell me could be anywhere from pre-lunch to somewhere after dinnertime. Received call around 1or 2 pm that they had cancellation. Asked if they could come out in 1/2 to 45min. Said sure. Plumber arrived, looked over my situation said it would cost around 3500. My jaw dropped. He made a call for excavator. Then told me oh didn't realize what he charges. Price went from 3500 to 4500. Well said my option on that price dropped it to 4000. Going take two hours to dig. My words were a good excavator could have that dug less than 20minutes.

I had a leaking shower head and called Benjamin Franklin Plumbing to come take a look at it. Turned out to be a small plastic cartridge in the handle. Service was great but charged me 550.00 for about 10 mins worth of work and for a small plastic cartridge. I would never recommend this company unless you want to be ripped off.

Originally called Roto-Rooter. Somehow I got a callback from Ben Franklin Plumbing. Not sure why Benjamin Franklin called me back but they did. I told the woman I was looking for a septic tank inspection regarding a home sale needed for the FHA loan process. I indicated that if there are any repairs needed for this septic system to pass inspection I would like to have this done as well. The woman said sure and she told me that the next available appointment would be the following Monday. She said she would call me that morning to verify the process and then that her technician would be calling me right before coming up to the property to verify that he would be coming. She indicated that he would be coming between nine and 12 and that I should be prepared to answer my phone.

The work done on my bathtub was horrible. I called ben franklin plumbing to replace a bathtub spigot. It cost $410 to replace a spigot that I supplied. The technician accidentally broke off too much tile then proceeded to use a LARGE amount of caulk. It looks absolutely hideous. He did a poor job caulking and left large holes. I woke up to a bathtub filled with ants. Contacting customer service did no good, they made no effort to fix the issues, leaving me to have to call another plumber and pay to fix their terrible work. Do not use this company, they are horrible and there are plenty of other competent and honest plumbers.

The guy who showed up was great. He was on time and did a good job. He quoted a price which upon which I made an audible sound of choking. A leak was going to be nearly 600 bucks. Copper pipe pin hold leak. When he saw I nearly died over the price he lowered it twice. It felt like he was trying to see how much I would pay. I don’t like the games. Give me a fair price. It ain’t an auction or a tag sale. In my next life I’ll come back as a plumber and quote fair prices! Moral of the story is be prepared to get a second opinion and know how much stuff costs or you are going to pay way more than you should.

They charge me $764.00 just to install a new faucet on a new sink in my kitchen. No dishwasher or water filter connection - just a simple straight new faucet with cold and hot water. I think that price was way too high. It only took him approximately 30 minutes to complete the connection. By the way, he did not have to remove the old faucet, old sink, old piping or anything. The new sink was in place glued to the new granite countertop. He only need to connect the new faucet, hook up to the water and make sure there was no leak. The only positive comment he did a good job and there is not leak so far. I will never call them again only if under warranty repair is needed.

Updated on 06/20/2020: I wrote a scathing review a few days ago but the company has made amends for their conduct. I was quoted a lower price by one plumber but a second plumber from the same company did the job for a much higher price and failed to give me the "free" roll of toilet paper. The manager eventually called me and asked what would satisfy me. I said I wanted the job at the lower quoted price. He agreed and came to my door the next day with a check for the difference and a roll of toilet paper plus he was wearing a protective mask.

This this review is specifically for the Duncanville location. I would highly recommend THAT YOU DO NOT USE THEM, THEIR PRICES ARE OVERINFLATED. We own a rental property in Grand Prairie and unbeknownst to us our tenant had Benjamin Franklin Plumbing - Duncanville, come out to restart the water heater and repair a leak in the guest bathroom. When we received a copy of their bill from the tenant, I phoned Benjamin Franklin Plumbing, because I felt the $414.00 charges were excessive and asked for a breakdown of parts and labor. They told me that they charge a flat rate of $117.00 for every job they do. For example $117 to re-light the water heater and $117.00 to repair the faucet leak. I asked how they'd rebuilt the faucet and they told me they had replaced some of the washers but reused the existing parts. So what made up the additional $180 they had charged on the invoice?

Today, two men came out. I had asked someone to come because the toilet that I had rebuilt on 9/09/08 kept running. The flapper valve (or whatever the orange thing is that seals the tank at the bottom) was not seating properly. I said valve was put in brand new on 9/09/08 and I was charged $359 for a complete toilet rebuild. I was also charged $229 for a faucet stem rebuild but that appears to still be working. When the men arrived from Ben Franklin today and looked at it, they said that the porcelain tank was deteriorating and that there were pieces in the tank. He showed me what he said was a piece of tank that was the size of a large grain of sand. The tank looks intact on all side, no signs of pieces of it falling off. He then said the real problem was the handle and quoted me $229 for a new handle and to clean the tank out.

I had a leak and was advised I needed line detection. I called BFP who said it was $69 nonrefundable for the servicemen to come to my house but that they couldn't tell me or give me any idea how much it might cost beyond that. When the men arrived they said the initial hookup is always $$$--$200 something (I forget the exact amount b/c I had to take time to cool off) (over $200 and might be over $400).

leaking problem setting there in the garage and I dont like the way they to reroute it. If they cannot solve that situation means stop and we look to another company, because the problem is underneath the concreate the water still comes out until now and water keep in turning 24/7. And they overcharged also for diagnose using detector and rerouting around $2,800.00.And luckily the home insurance was paid $1,000.00 for that amount but we still paying the rest of that amount.Not including to fix the wall to the another contractor because they said they are not responsible for it.