Jacuzzi Bath Remodel Reviews

The only reasons for me to hire Jacuzzi in because of their TV advertisement with a well known tv personality and because I was caring for my dad with dementia we needed a walk in shower for my dad's safety. In short everything with process and pricing was fine except for the contractor that took care of use at the time the company went out of business and not sure why Jacuzzi couldn't have contacted another contractor take care of us but since my issues was concerning the shower door they directed me to the shower door company which is in Canada.

I decided to contact Jacuzzi re upgrade 2 bathrooms in my home. I am a widower in my 80's. Need to sell the house. Jacuzzi sent '5 Star Remodel' out of ROCHESTER? I signed Contract for 2 conversions total cost $28,000. On June 2, 2026. Gave My ck. for $9,400, 1/3 down payment. JULY 2 CALL from 5 Star, waiting for material. July 8 I requested cancel the project. My 95 y/o Sister in California wants me to visit. 5 Star said it is too late to cancel and they will keep my $9,400.

We live in a remote area. When I visited with person one he guaranteed we were in the area. So we made an appointment for the following Monday 20 minutes before the appointment they sent me a text message stating that they had to reschedule. So I rescheduled for the next morning same time then they sent me a text message saying that we had to reschedule one hour before our appointment. So we made an appointment for 6 o’clock that night this appointment was made after visiting with two separate ladies. 6 o’clock came and went no one showed up no text message so I called changing our plans three times. The guy informed me that oh well we don’t service that area. I don’t know why anybody would’ve made appointments so for this company I think they suck! very unreliable. They need to train their phone people better so they know what they’re doing. Very disappointed.

My wife went to Washington Square Mall and visited with a sales agent, then came to our house to show us what you had to offer. Mistake 1, the salesman didn't submit our contract and money on time. Jacuzzi took 5-6 weeks to start the installation. Didn't complete the job to our satisfaction, my wife called and asked for the completion. Was advised parts where on backorder. Today date is June 25th, 2026! April 2026 to almost July 4th, 2026. Don't ever buy from Jacuzzi!

Jacuzzi Bath is a damned annoying company. In the last 3 weeks we got calls and calls every day. We told them we do not need their service and that the work is done by somebody else. But they keep on calling. We do not want to answer the phone anymore because of those stupid calls. They do not call. Registry does not work either. So people do not deal with this company!!!!

Was taken hook, line and sinker!! Salesman has his sale pitches and will convince you they’re the best because they custom make their bases. Our base was an unusual size, so we went for it. Unfortunately, the base they installed wouldn’t drain. Took several calls to get a response. Took months for the job to be completed and 3 trips for their installers to get the job done correctly. They had to tear out their install and started over. We also decided to go through their financing, which we were required to make payments before work was completed. No one will call you back, they give you the runaround, commercials are a joke, all lies! They broke a vase, left our outside faucet running for hours, the mess was overwhelming. Please do your research before hiring. They talk a big talk to get you to sign on and then crickets.

I’ve been calling one person called Pia, and hasn’t been returning calls to let me know if they are coming to finish caulking the problem.

Do not fall for the national TV commercials claiming Jacuzzi is "waiving all installation costs." It is a complete scam to get a high-pressure salesman into your living room. I called Jacuzzi corporate ahead of time to confirm the ad, and they explicitly told me I would only pay for the materials/kit and zero labor. When the local representative arrived, he did the usual free consultation, gave me a massive verbal quote of $17,000, and completely blew me off when I asked about the free installation commercial. He refused to put a single thing in writing because he knew the pricing was a sham.

Never offered the “0” interest and free installation. Shower did get installed and there are draining issues. Jacuzzi called me 2 days ago saying they would call me back. Never did. It’s lifetime warranty so they either fix the issue or they can tear the whole shower out and reinstall. So buyer be aware of salesman tactics. Whatever they advertise on TV make sure they sign off on it. Oh ya the receipt or completion order is a joke. Hand scribbled. Unprofessional.

The price they wanted for bathroom remodel in a day $17,000! It's a joke. I tiled mine yes real tile no acrylic. Junk glued on wall panels. Tile floors new toilet and vanity and glass shower door. Tile half way up walls. New door new window. Less than 17,000. Don't fall for info babes selling this crap!