Bath Fitter Reviews

Our overall experience was great once the ball got rolling. Our sales lady quoted us only 10-12 days for someone to contact us for scheduling. Based on my husband’s shift work, I placed a call to the sales lady and within minutes my husband was contacted by someone to schedule. We were notified by email that our installer would be here between 8am-10am and by 10:15am I was on the phone only to be informed that our installer had already talked to my husband. By 10:30 our installer (John) arrived and went right to work. It’s amazing! He didn’t stop to eat or drink! He returned the next day by 9:30am and the job was done by 5pm. We even gave him some of our fresh duck eggs. Other than the communication from the office personnel, the service from our sales lady and installer were both friendly and professional.

We actually had two bathrooms done by Bath Fitter. My 92 year old Aunt had fallen and fractured her hip. They came in and removed her 1960 bathtub and did a beautiful walk in shower and had it done before she left rehab. She loved and wished she had done years before. We were so impressed we had them come do our newly remodeled bathroom. Both consultants were professional and very knowledgeable of their products. Explaining each and every detail. They use only their own trained professionals to do the work. Both bathrooms were done in one day by courteous and friendly professionals. They used rugs throughout both homes and cleaned up afterwards. The best is the warranty goes with the house not just the homeowner. Thank you Bath Fitter for a wonderful experience and the beautiful upgrade. Mike and Nancy L

Christy the salesperson was kind and warm and knowledgeable and wonderful. We met with five other vendors and felt most confident with her and the company. The installer, Dustin B was fantastic. He was kind and communicative and quick and clean and accommodating and patient with questions and decisions making processes. The only thing that could have gone differently is that we chose a 3 inch lip and were using a shower curtain. The tile is older tile and when Dustin went to install it their 3 inch lip became a 1.5 inch lip because of the depth of the tile. My mom whose house this was going in was concerned about whether water would get out of the shower more so because of the more shallow depth and we might have gone with a higher lip if we had known that it would have been 1.5 inches rather than 3. Dustin B made a great suggestion for a rubber lip that can be installed if it is a problem as well. Overall a very positive experience though.

We would like to commend Adam, the project lead for our bathroom shower tub remodel, for his exceptional dedication and commitment to delivering a shower tub that met our expectations. Despite initial concerns regarding budget, the project was completed within our financial constraints. Furthermore, Bathfitters' discounts for law enforcement and military personnel make it a highly attractive option. We wholeheartedly endorse Bathfitters for bathroom renovations and shower-tub conversions. Adam's tireless efforts, coupled with exceptional customer service from Kristi, ensured a seamless experience. The installation process was swift, with Joe completing the job on Saturday morning. We highly recommend this family-owned business. Please know we thank Pierre and Brian who is the boss made everything happen! We took pics as Joe was doing work from start to finish!!! Very much highly recommend this company!!!

Our new shower was installed on Thursday by Scottie, he arrived in a timely manner, I was a little concerned about him being alone. My concerns were quickly gone when I saw how efficiently this young man worked to install my shower, paying close attention to keeping the floors clean and protected with non-slip pads. He proceeded to work without leaving anything in the way to trip up my husband. He was very polite and didn't mind all my questions. He explained with patience how he was going to do the job and then after he was finished explained all the features of my new shower, how to clean it, and when it would be ready for its first use. All in all, I am very pleased with Bath Fitter from the sales rep to the installer, very satisfied.

I had my ugly bathtub/shower turned into a five star hotel. My installer Faton went well beyond the extra mile to make sure I was completely satisfied with his workmanship. Everything worked properly and no leaks. Looks fantastic!!!!

I researched and got many bids to redo our bathtub. Most of the Salespeople were pushy and expensive. The Bath Fitter salesperson wasn't pushy, which I appreciate. Jackson and Josh installed our new bathtub in 1/2 day and it looks fantastic! I would trust them to do another project at my home.

Logan removed my old tub and replaced it with a custom built shower. He was very careful with every thing he did. It is so beautiful and very neat. He granted me with all I asked for. Let’s all stand and applaud Logan. I am so happy.

We signed our agreement for a bath to shower conversion back in November 2025. After an appropriate amount of time, the installation was scheduled. The installer came at the appointed time, introduced himself and began work. Removed the old tub/shower combination and cleaned up the demolition mess. He let us know he would be back the next morning for installation. Again, he arrived at the appointed time, which we appreciated. He went about his business and then we heard a circular saw cutting some wood. When I went to inspect what the issue was, I saw he was cutting one of our floor joists to allow for plumbing. When I asked about it he told me that the drain hole in the base was at one end and he needed to cut the joist to accommodate for it. THIS IS NOT WHAT WE ORDERED! We specifically ordered a base with a center drain hole.

We recently had our bathroom shower installed by Bath Fitters. They were great to work with. Our project was done ahead of the projected timeline. The gentleman that did our installation did a wonderful job. We are very happy with our new shower.