Bath Planet Reviews

I met with Roman as scheduled on Friday at 10am. We spent a couple of hours going through everything in detail to meet my new need to convert my present shower/tub arrangement to a walk in shower arrangement. I have a 99+ year old father that I need to move into my home to take full time care of at this time. I told Roman that this is not a cosmetic remodel, a safety one. He fully understood and gave me options every step of the way all the way up to the financing options.

Highly recommend Bath Planet! Andre, the salesman, did an excellent job explaining the process and going over options with us. On install day, Ed did an exceptional job removing our small old shower and putting in a new one. The finished product looks fabulous. Ed worked fast, completed the bathroom in just 7 hours and cleaned up afterwards. He is very skilled and professional. We will use them again. Thank you!!

I purchased my walk-in tub about 4 years ago. It was working great. I felt I made a good purchase. In July, I started having issues with leaks. Since that time period, I have not been able to operate it as intended. The tech, Jordan, has done several unsuccessful attempts at fixing the problem. He has come out six separate times to no avail. So far, he has tightened the handle, then put caulk in the handle, replaced the door, came back out and tightened the handle, replaced the back plate of the handle. Then came back and put caulk in that. The last time he was here, a couple weeks ago, he tightened the handle again. It still leaks. I'm waiting to see when he's coming back again. The reason why I purchased the tub is to get relief, as I am an older, disabled person. It's hard to get through the day when you have no way of pain relief. When am I going to get relief?

Alex came over to finish minor sheetrock issues but could not due to his mud was frozen, and shower head issues very satisfied with results. He will return once the temperature warms up to finish minor mud and chalking.

I had a shower redone in July 2025. It cost 19000 dollars. It looks great, but I had the drain leak into my basement. They did fix it, but then the shower head broke and was spraying water over the glass door. I called and was told they have 24 to 72 hours to call you back. My husband is handicapped, and could not shower in anyother bathroom. So I had my handyman come and put the shower head from the powder room in the master bath. This was Monday, and today is Friday. I bought another shower head and put it on myself. They still have not called me back. Terrible customer service. So sad.

We had 6 bids and didn't feel comfortable with any of them. Then we met Greg **, Our Design Consultant, a breath of fresh air. Came into our home and was prepared to make a professional presentation. On February the 2nd, Chris and Miguel Showed up at 8:15 am and and at 8;00 pm they walked out (after a solid day's work) and we had a BEAUTIFUL new shower. The work is wonderful and the clean up was excellent. We would be happy to recommend "BATH PLANET" to family, friends alike. Everything about this company was professional. Bob & Nina **

It has been 10 months since my shower install, and it has been nothing but a frustrating disaster getting the problems fixed--shower panels that bubbled out, sloppy drywall work, and a sliding door that still hangs crooked. In spite of many, many e-mails, the local installer has simply stopped responding to me at all. Some of the problems have been fixed, but not completely. The only real fix is to tear the whole thing out and start from the shower base all over.

Had them come in and do the tub to shower conversion. All looked good during the consultation process. Once they came to install, WELL. They first did not know what was going in and was ready to install more then what we asked for. Installation was quick but not good. 2 days later found that the shower was leaking. Called support got someone in, all they did was chalk even more and where they missed the first time. Was good for a few days same issue. Came out again, still not fixed. UGH. Plus, when they were installing the doors and shelves, they pulled the walls, so they are spongy now. Would not recommend these guys unless you watch over them like hawks. Now they have blocked my number from being able to call in and will not call back when I do get thru!

We purchased the shower install in September 2025, through Bath Planet, Wildomar, California. The install was completed in October 2025. I must post that my husband is disabled and we are both senior citizens. On the first evening of using the shower, my husband and myself both noticed the floor was slippery when wet. During the initial design review with our consultant, Chris **, I questioned the shower pan material, if it would be slippery during shower. (The sample board he brought with him was only approx 8 inches square.) He was adamant that the flooring was non-slippery, and not to let the shiny appearance worry me. I contacted Chris ** after we noticed the slippery pan, and he referred me to the main office.

The Rep was very extremely full of information from the start to the end of our initial meeting for a quote. I really enjoyed & appreciate the time it took to explain how the process would go, the materials used, the considerations for cleanliness their company provides along with employee work ethics from multiple departments. I feel good abt everything. I will provide info abt my new bathroom after completion....