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Auto Transport 123
Overall Satisfaction Rating
1.55/5
  • 5 stars
    3
  • 4 stars
    1
  • 3 stars
    0
  • 2 stars
    1
  • 1 stars
    26
Based on 31 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Ship Your Car

    Auto Transport 123

    ConsumerAffairs Unaccredited Brand

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    Ship Your Car

      67 Auto Transport 123 Consumer Reviews

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      Rated with 5 stars
      Verified Reviewer
      Original review: July 5, 2019

      What a pleasure to find a company that actually explains how the transport works. Every company I have called just wants my credit card info, this company doesn't charge till it is actually dispatched to the driver, WHICH WAS EXACTLY DONE THAT WAY! It's disgusting how all these brokers badmouth each other, Auto Transport 123 when I has asked them about another company that called me their answer was, "We are not interested in what the other companies have told you. Our only business is to get your car picked up and give you the dates for pick up and delivery, we do not get caught up in all the BS drama with the other brokers." Well my transport was wonderful. Casey and Janine in customer service were awesome. I recommend their service to all and I am also in the military so I made sure I was not going with a scam company. Again thank you Auto Transport 123 for your integrity, honesty and service.

      Sgt. Dane

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      Auto Transport 123 response

      Thank you for your kind feedback :)

      Be the first one to find this review helpful
      Rated with 5 stars
      profile pic of the author
      Verified Reviewer
      Original review: Feb. 26, 2019

      I’ve used this company to transport my car a few times as a travel and have been very pleased with the service I received - the updates and the condition of my car when it arrived - etc. The fast and friendly service as well as being reasonably priced!

      2 people found this review helpful
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      Rated with 5 stars
      Verified Reviewer
      Original review: Sept. 19, 2018

      Shipping car from AZ to IA. Having never shipped a car before I was totally in the dark. Not having a Credit Card to accomplish this made it somewhat difficult. Susan directed me to Jennifer, she made this transaction go smooth.

      6 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Aug. 14, 2019

      Hired Auto Transport 123 to move a truck from Nebraska to New York, had me sign a e-signature then the contract appeared 250 deposit. Next day 350 deposit. Miles ** could never be contacted again after several calls. Truck was never picked up. Cancelled and haven’t got my 350 back. This is a scam company. Stay away and spread the word.

      Be the first one to find this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: July 9, 2019

      Contracted Auto Transport 123 2/25/2019 for a pick up date of 3/11/2019 to ship car from The Villages, Fl to Kansas City, Mo. They didn't show up on contracted date. They had problems contracting a driver. I was told the next day that it would be picked up. Same story as before. Day 3 came and still no pickup. They didn't return numerous calls. I had to leave to KC, MO. I paid a friend to drive the car for me paying his hotel, meals, gas and airfare back to Florida. Auto Transport 123 wasn't to charge my credit card until the car was picked up. Complaining to no avail. I am out $250.00. After now reading reviews this is a scam company and they don't care who they rip off. I wish that I would have done my homework and checked them out beforehand. You would be a fool to use this company.

      3 people found this review helpful
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      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: June 27, 2019

      Do not use Auto Transport 123. Candace from this transport company will lie to get your business. Took a 150 deposit to ship my card and asked for 800 cod. I specifically asked in email that when will my 150 get refunded they said in writing that 5 days. Called the company on the 6th day and told me it's my job to give them more money to ship my car. No thanks, already submitted complaint to BBB and auto transport reviews.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: May 21, 2019

      I first signed a contract with AT123 Auto Transport on 4/1/19 to ship my car from Florida to Connecticut. It was to be picked up on 5/6/19. I explained to their representative Jason ** that I was flying to Connecticut on 5/8/19, so the car had to be picked up before I left. He assured me that they would have a driver on 5/6/19 or sooner, because they have their own drivers. The car still hasn’t been picked up as of 5/13/19. I have been advised in my many telephone calls that they have a driver & are waiting for the contract to be signed. They also claim that they had 3-5 days from 5/6/19 to pick up the car. When the 5 days past they said they had 5-10 days.

      Now they are saying their truck broke down & when they contacted another driver he claimed he could not go into Connecticut. Several other brokers have contact me claiming they could pick up the car immediately, but it would cost more money. I have considered that but apparently my contract with AT123 Auto Transport prohibits me using another broker for 10 business days or face a large fee. It was finally received on Thursday 5/16/19 at about 4:30 PM & I had to pay an additional $100.00.

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      Rated with 1 star
      Verified Reviewer
      Original review: May 20, 2019

      Issue after Issue after Issue - is this a scam company? They arranged pickup and took a deposit. Then they said they couldn't make it on time, then they demanded additional money. They are currently 12 days late picking up the car that a friend left in my driveway. The owner has already moved to the east coast, and now they are jerking her around demanding a cancellation fee if we make other arrangements for her car. Auto Transport 123 has been difficult to get on the phone, and it feels like they are just jerking us around to keep the deposit without doing any work. I'm starting to think this company may just be a scam.

      3 people found this review helpful
      Customer increased Rating by 3 stars!
      Verified Reviewer
      Original review: May 7, 2019

      BE CAREFUL dealing with this one. It’s the worst company I dealt with ever. They are going to show the best customer service till you sign and after that they are so bad and will do anything to charge you a fee even if you don’t wanna ship with them anymore. I spoke with Seira the first time and that’s it. I have been trying to reach her for 3 days but she is never available. Anyway I to call my credit to dispute whatever they are trying to charge me because I don’t wanna deal with them anymore.

      2 people found this review helpful
      Rated with 1 star
      profile pic of the author
      Verified Reviewer
      Original review: May 6, 2019

      Horrible service. Was guaranteed pick-up Thursday or Friday - no show. Called them 5 times with no return phone calls. The car must be at its destination by 4/25 and they wanted to pick up on 4/22. There's no way it would have made it there in time. Jason and Joy kept making promises. Will not refund the $275 deposit. I don't recommend this company.

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      Auto Transport 123 expert review by Lauren Fix

      Auto Transport 123 is a vehicle transport company that offers door-to-door service for those who want to move their vehicles from place to place. The company has headquarters in both Rockville Centre, NY, and Boynton Beach, FL.

      • Help when needed: Auto Transport 123 has 24-hour customer service, so you can reach someone at the company with concerns or questions no matter what time of day or night it is.

      • Autos, and beyond: The company does not just transport cars - it also has the capacity to move classic and vintage cars, jet skis, yachts, motorhomes, ATVs and machinery, making it a convenient choice no matter what vehicle you own.

      • Overseas shipping: If you're looking for a company that will ship somewhere farther than the contiguous United States, Auto Transport 123 can ship internationally - even to islands!

      • Door-to-door service: The company will come to your front door to pick up the vehicle, making it a convenient choice for anyone looking to move a vehicle.

      • Enclosed or open: Vehicle owners can choose to ship their vehicles on an open or enclosed truck, making the service suitable for customers with different preferences and budgets.

      • Best for: Families that are moving, vintage car collectors and boat owners.

      Profile picture of Lauren Fix
      Lauren Fix Auto & Finance Contributing Editor

      Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

      Auto Transport 123 questions and answers

      What problem is Auto Transport 123 trying to solve?
      The problem our customers face – which we aim to resolve – is how to move their vehicle(s) from one location to another, without actually driving it themselves. We offer a variety of options on how to move the vehicle depending on the customers’ needs.
      What sets your company apart from the competition?
      There are many things that set us apart but it all boils down to managing our customers expectations. Many transport companies lead customers to believe everything will go off without a hitch and don't prepare customers for issues that commonly occur in the trucking industry. We take extra time to ensure our customers fully understand what goes into having their vehicle transported and explain how we can keep things moving smoothly even when we’re faced with some of the common issues that could arise.
      What needs do your services fulfill, and how do you fulfill those needs better than your competition?
      Auto Transport 123 services fulfill the need to relocate your car, and we do it better by moving our customers cars faster and more efficiently than our competitors – all at a guaranteed rate.
      How does Auto Transport 123 measure success?
      We measure success by the number of customers who say they had a positive experience shipping their vehicles with us.
      What’s the most common misconception consumers have about your industry? Your company?
      In this industry, if someone says something to you over the phone or writes it in an email, they don’t always live up to it. This is an unregulated industry and the majority of our competitors use deceitful and duplicitous tactics to get business in the first place. The most common misconception about Auto Transport 123 is that we offer the same service as other brokers, when in reality we take a completely different approach to earning the customers business and trust, and we actually complete the job.
      How has your industry changed in the last 5 to 10 years?
      The growth of the public's reliance on the internet for information has vastly changed the landscape of the industry and has opened the door for an over saturation of auto transport brokers. This has helped lead to the contentious, deceitful nature the industry has unfortunately become known for in recent years.
      What is something you wish every consumer knew about Auto Transport 123?
      We are the only Auto Transport Broker who provides a full, legally-binding contract in which the price is guaranteed in writing. No other company will guarantee a price in writing. So many customers get taken advantage of because they make a verbal agreement with a sales representative and don't know they need to get everything in writing.
      How has your company grown or evolved?
      When the company was founded in 2010 there were approximately five people employed by the company – all working from our New York office. We now have two more offices; one in Las Vegas and one in Washington state, along with various satellite workers operating from the comfort of their own homes. We now employ over 50 people, making us one of the largest auto transport brokers in the country.

      Auto Transport 123 Company Information

      Company Name:
      Auto Transport 123
      Country:
      United States
      Phone:
      (888) 885-9123
      Website:
      www.autotransport123.com
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