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They called me and offer to ship my vehicle for a better price then it was listed on U-Ship and promised to find a carrier within 48 hours. I never heard from them after that and in a week they charged my card for $400. They refused to refund it.
We called Auto Transport 123 to ask for a quote to ship our car from Boston to Florida. We spoke to "Jayson" on the phone and he gave us a reasonable quote ($850). Moreover, he promised us that we will hear back from dispatch within a week of the estimated delivery date for a specific time/date. Sounds great right? So what's the catch?
HA, I wish it was like that. What this joke of company would do is basically list your car in database offering as little as $300 for a trucker to pick it up. Obviously no one would do it for that much. Why? Cause they are obviously a greedy, money hungry bunch of fools.. So when it comes time to have your car picked up, they would not deliver on their promise. If you call they would simply say "Yes we're calling dispatch and we'll get back to you" OR they would just simply ignore your call. They wait until you get so desperate and cancel, then guess what? They charge you a $100 cancellation fee! Wow what a way to make money huh?
So we reached out to a different local company and what a world of a difference. We found our car in the database and knew all along how we got scammed. Oh yea, this company keeps changing its name when it piles up so many bad reviews cause it can simply start new or state that this customer was never listed in our company's services. I genuinely hope they scammers run out of business and go bankrupt.
Promise of pick up within 48 with no $250 broker charge until car is picked up. Card was charged almost immediately, yet they refused to give me a drivers contact info because they didn’t have a driver but insisted they have drivers in the area days later. They said they canceled my order and hung up on me, yet my card was charged! Fun times! Please always check reviews before giving your card number. I am hoping the dispute is in my favor as these people are very dishonest, you can see by their reviews.
Hired Auto Transport 123 to move a truck from Nebraska to New York, had me sign a e-signature then the contract appeared 250 deposit. Next day 350 deposit. Miles ** could never be contacted again after several calls. Truck was never picked up. Cancelled and haven’t got my 350 back. This is a scam company. Stay away and spread the word.
Contracted Auto Transport 123 2/25/2019 for a pick up date of 3/11/2019 to ship car from The Villages, Fl to Kansas City, Mo. They didn't show up on contracted date. They had problems contracting a driver. I was told the next day that it would be picked up. Same story as before. Day 3 came and still no pickup. They didn't return numerous calls. I had to leave to KC, MO. I paid a friend to drive the car for me paying his hotel, meals, gas and airfare back to Florida. Auto Transport 123 wasn't to charge my credit card until the car was picked up. Complaining to no avail. I am out $250.00. After now reading reviews this is a scam company and they don't care who they rip off. I wish that I would have done my homework and checked them out beforehand. You would be a fool to use this company.
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What a pleasure to find a company that actually explains how the transport works. Every company I have called just wants my credit card info, this company doesn't charge till it is actually dispatched to the driver, WHICH WAS EXACTLY DONE THAT WAY! It's disgusting how all these brokers badmouth each other, Auto Transport 123 when I has asked them about another company that called me their answer was, "We are not interested in what the other companies have told you. Our only business is to get your car picked up and give you the dates for pick up and delivery, we do not get caught up in all the BS drama with the other brokers." Well my transport was wonderful. Casey and Janine in customer service were awesome. I recommend their service to all and I am also in the military so I made sure I was not going with a scam company. Again thank you Auto Transport 123 for your integrity, honesty and service.
Thank you for your kind feedback :)
Do not use Auto Transport 123. Candace from this transport company will lie to get your business. Took a 150 deposit to ship my card and asked for 800 cod. I specifically asked in email that when will my 150 get refunded they said in writing that 5 days. Called the company on the 6th day and told me it's my job to give them more money to ship my car. No thanks, already submitted complaint to BBB and auto transport reviews.
I first signed a contract with AT123 Auto Transport on 4/1/19 to ship my car from Florida to Connecticut. It was to be picked up on 5/6/19. I explained to their representative Jason ** that I was flying to Connecticut on 5/8/19, so the car had to be picked up before I left. He assured me that they would have a driver on 5/6/19 or sooner, because they have their own drivers. The car still hasn’t been picked up as of 5/13/19. I have been advised in my many telephone calls that they have a driver & are waiting for the contract to be signed. They also claim that they had 3-5 days from 5/6/19 to pick up the car. When the 5 days past they said they had 5-10 days.
Now they are saying their truck broke down & when they contacted another driver he claimed he could not go into Connecticut. Several other brokers have contact me claiming they could pick up the car immediately, but it would cost more money. I have considered that but apparently my contract with AT123 Auto Transport prohibits me using another broker for 10 business days or face a large fee. It was finally received on Thursday 5/16/19 at about 4:30 PM & I had to pay an additional $100.00.
Issue after Issue after Issue - is this a scam company? They arranged pickup and took a deposit. Then they said they couldn't make it on time, then they demanded additional money. They are currently 12 days late picking up the car that a friend left in my driveway. The owner has already moved to the east coast, and now they are jerking her around demanding a cancellation fee if we make other arrangements for her car. Auto Transport 123 has been difficult to get on the phone, and it feels like they are just jerking us around to keep the deposit without doing any work. I'm starting to think this company may just be a scam.
BE CAREFUL dealing with this one. It’s the worst company I dealt with ever. They are going to show the best customer service till you sign and after that they are so bad and will do anything to charge you a fee even if you don’t wanna ship with them anymore. I spoke with Seira the first time and that’s it. I have been trying to reach her for 3 days but she is never available. Anyway I to call my credit to dispute whatever they are trying to charge me because I don’t wanna deal with them anymore.
Auto Transport 123 expert review by Lauren Fix
Auto Transport 123 is a vehicle transport company that offers door-to-door service for those who want to move their vehicles from place to place. The company has headquarters in both Rockville Centre, New York, and Boynton Beach, Florida.
Help when needed: Auto Transport 123 has 24-hour customer service, so you can reach someone at the company with concerns or questions no matter what time of day or night it is.
Autos, and beyond: The company does not just transport cars - it also has the capacity to move classic and vintage cars, jet skis, yachts, motorhomes, ATVs and machinery, making it a convenient choice no matter what vehicle you own.
Overseas shipping: If you're looking for a company that will ship somewhere farther than the contiguous United States, Auto Transport 123 can ship internationally - even to islands!
Door-to-door service: The company will come to your front door to pick up the vehicle, making it a convenient choice for anyone looking to move a vehicle.
Enclosed or open: Vehicle owners can choose to ship their vehicles on an open or enclosed truck, making the service suitable for customers with different preferences and budgets.
Best for: Families that are moving, vintage car collectors and boat owners.
Auto Transport 123 questions and answers
- What problem is Auto Transport 123 trying to solve?
- The problem our customers face – which we aim to resolve – is how to move their vehicle(s) from one location to another, without actually driving it themselves. We offer a variety of options on how to move the vehicle depending on the customers’ needs.
- What sets your company apart from the competition?
- There are many things that set us apart but it all boils down to managing our customers expectations. Many transport companies lead customers to believe everything will go off without a hitch and don't prepare customers for issues that commonly occur in the trucking industry. We take extra time to ensure our customers fully understand what goes into having their vehicle transported and explain how we can keep things moving smoothly even when we’re faced with some of the common issues that could arise.
- What needs do your services fulfill, and how do you fulfill those needs better than your competition?
- Auto Transport 123 services fulfill the need to relocate your car, and we do it better by moving our customers cars faster and more efficiently than our competitors – all at a guaranteed rate.
- How does Auto Transport 123 measure success?
- We measure success by the number of customers who say they had a positive experience shipping their vehicles with us.
- What’s the most common misconception consumers have about your industry? Your company?
- In this industry, if someone says something to you over the phone or writes it in an email, they don’t always live up to it. This is an unregulated industry and the majority of our competitors use deceitful and duplicitous tactics to get business in the first place. The most common misconception about Auto Transport 123 is that we offer the same service as other brokers, when in reality we take a completely different approach to earning the customers business and trust, and we actually complete the job.
- How has your industry changed in the last 5 to 10 years?
- The growth of the public's reliance on the internet for information has vastly changed the landscape of the industry and has opened the door for an over saturation of auto transport brokers. This has helped lead to the contentious, deceitful nature the industry has unfortunately become known for in recent years.
- What is something you wish every consumer knew about Auto Transport 123?
- We are the only Auto Transport Broker who provides a full, legally-binding contract in which the price is guaranteed in writing. No other company will guarantee a price in writing. So many customers get taken advantage of because they make a verbal agreement with a sales representative and don't know they need to get everything in writing.
- How has your company grown or evolved?
- When the company was founded in 2010 there were approximately five people employed by the company – all working from our New York office. We now have two more offices; one in Las Vegas and one in Washington state, along with various satellite workers operating from the comfort of their own homes. We now employ over 50 people, making us one of the largest auto transport brokers in the country.
Auto Transport 123 Company Information
- Company Name:
- Auto Transport 123
- United States
- (888) 885-9123