Vivint Reviews

I had the Vivint security system installed in my apartment in December of last year due to the fact my package were taken when delivered. The first tech that came out to do the installation told me I could not get a doorbell camera because I didn't have a doorbell. I encountered some installation problem and a different tech came out to resolve the problem. My alarm kept malfunctioning, plus the key lock system stop working so I had to have a tech come out. Yet again a different tech came out.

So far, Vivint has been great. We have them for two years now and we really liked the thermostat feature. We also like having everything on our phone and being able to unlock and lock our house from it which is pretty cool. When we called for assistance with anything, the reps have been really good. However, when we lived in our old house, we were able to tie-in the app with our thermostat but when we moved into our new house that has a geothermal heating system, Vivint's system was not compatible with that and we lost that feature.

A Vivint door-to-door salesman came several years ago and he was an awesome young man. The installation team did a fine job and I was very pleased. The service was great when they installed it. They were very professional and knowledgeable. We have the security system in the house and the lifeline. I've used my app on my smartphone a couple of times and it works well. However, the biggest selling point was that we would get internet service in this part of Kentucky within a year and that has not happened.

When I was moving here, I wanted an alarm system so I started looking for one and found Vivint online. I'm very satisfied with them so far. They're more expensive than ADT and the others but they have more options and I like them. I have their alarm system that’s got fire detection and a medical alert device that I wear around my neck. They're very helpful and responsive if I call for help. They talk me through stuff and they know what they're doing. When I needed new batteries, they told me exactly where they were and how to change them.

I'm satisfied with the services that I'm getting from Vivint. However, the installation was a crummy experience. They had some kid who didn't know what he was doing. He put holes in my walls where they weren't supposed to. And Vivint had to pay me for them. Also, any alarm system in the County of Washoe, State of Nevada is supposed to be registered and there’s a $25 fee. I was not told of that by the sales rep. Vivint's going to cover the first year for me but that’s more of a statement credit.

I liked that Vivint monitored my garage and the fact that if a glass was broken, I will be notified. The first person that installed my device was supposed to put a battery. I had a battery already from another company up in the attic. He didn’t switch the batteries out. I kept getting that I need to do my batteries. When I finally went up in the attic, the old battery was corroded. The new battery was just sitting on the floor. So, he didn't put the new battery in. When the young guys came back to work on it, they replaced it all there. The service was absolutely wonderful. I like that they respond really quick. Whenever I interact with customer service, the people were really nice.

There was a promo when Vivint was moving into the area. We got two different packages from them - one for our home and another for our business. The sales reps have been very good, and my interactions with them have been very professional. The installation team were always quick to troubleshoot and fix whatever issues when they came and so it's been good.

My daughter has a Vivint system and that's how I knew about them. I then got their alarm system and the service has been fine. Their sales representatives were very pleasant, very nice, and explained everything just fine. They are very efficient. The installation team knocked it right out when they installed the system. Everything is fine. They are a good company.

I like some of Vivint's features and the camera so purchased their security system. I've had to call them a couple of times, and they were very knowledgeable, kind and patient. It's great because every time there is a problem, they have a place that we can go on the phone and I can look at it for a lot of the things. I've used the phone a lot to find a lot of different how-to on there and the support on it is easy to find. I just reset the camera and the process was quite easy, though I had to be a little patient. I had to do it a couple of times and then it kicked in. I'm very satisfied with the service and products so far.

Vivint came around soliciting in our fairly new subdivision and the sales rep was a nice enough guy. I never heard of Vivint before and it was a high-pressure sale. He wouldn't take no for an answer. He said that they can get it installed for me that day and I finally said, "Fine", so we called the guy who was gonna install it. The installer was a good enough kid but showing or teaching me how to use the system was not his forte.

A friend of mine is a rep and he introduced me to Vivint. I purchased about four cameras, a door lock, and lots of sensors. I got 21 points, meaning how many sensors, cameras, etc. I have altogether. And then, when I move, there's an option of them removing all the points, all the cameras, sensors, door locks, and everything. Then, they will install them to the place I'll move to, all for free. But the highlight with Vivint is their customer service. I call them and somebody answers. Another highlight is if I trip an alarm, they respond in milliseconds. On a scale of 10, everybody's a 10 and that's a blanket statement to cover everything about Vivint. They have their issues but those can be worked out by calling them up.

Vivint is a good security company. There's a lot of them out there but we find that Vivint is reasonably priced and effective. They're the only security company that we've used in the last six years. The person who came was good. He was pretty efficient and professional.

We're very happy with the service from Vivint. Other than the security, we also have the thermostat feature. The interaction we had with sales representative was good and the installers were very professional and thorough.

A friend of ours and family members had service from Vivint. I had a really good experience with the sales rep. Our interactions were not a whole lot but they covered the initial sale, the kind of package we could get and the great deal we were able to get. I got their package with the standalone camera, motion detector, and glass break sensors due to a few things that had been going on in the far reaches of our neighborhood and in our area. I wanted a more upgraded system and they gave us mobile features, which was fantastic.

I had a contract with Vivint and so they just transferred the service from my first house to the second one. I got a service package that included the doorbell cam, break-glass, and all that stuff. The guys that did the installation were great. The only thing is, since they put new panels, I wish they would have taken the old ones out from the old system that was in the house. I got three panels now and two are inoperable and I would like for them to remove those. But service is good so far.

We had a guy that was in the area who told us that Vivint would put their system in for free and take care of everything. The first time they came and told us about the service, they told us what we were going to get: the glass break, the smoke detector, the thing for your heating system plus the bell with a camera in it. We had ADT at the time but we chose to go with Vivint. My problem with ADT was that they were trying to tell us that they have all the stuff I got from Vivint after we got Vivint and so I didn't go for it.

A guy knocked on my door and told me about Vivint. He was pretty informative and slightly aggressive. Installation was good and I liked how I could change my thermostat from my phone with their system and that's why I went with it. I'm satisfied so far.

My buddy got Vivint installed and told me about it. I got the window and the door alarms which were their cheapest features. The guy who installed it was awesome, did very clean work, and fast. I'm pretty happy with Vivint. They're dependable and safe. It's definitely worth the money and I have no complaints.

Vivint was being installed across the street in my neighbor’s house. That morning, an agent came over, explained to me all about it and I told him I'd think about it. I looked on the internet and found out that Vivint was number two, behind ADT. It seemed like a good idea at the time so I went ahead with it and I love it fine. They only made a couple of mistakes but their response was really fast. I'm very happy with it.

Vivint was coming in the neighborhood and I wasn't very satisfied with our ADT service. We didn't have ADT long but Vivint seems better. Plus, I did a promotional deal where if we switch with Vivint, we can get a doorbell camera. I already had equipment on all the windows, fire detectors, and gas detectors so we added the doorbell camera and a back camera. The sales rep who came was very nice, pretty knowledgeable, and did exactly what we asked him to do. Some of the installers came while I was offshore so they were with my wife and she didn't have any complaints. So overall, it's a good service.

Vivint has been a good service and I like it so far.

I've been having a really good experience with Vivint. I knew about them through a referral made by a friend at church that was really happy with them. I called Vivint myself and spoke with the rep there in Utah. And then, he went ahead and set that up for them to come out here. We had the system in placed before we went to Oregon for a vacation. Everything went really well with the installation. I'm pleased with Vivint's service and I've referred it to a couple of people too. I'm very satisfied.

Have had nothing but problems and inconsistencies with this system. Techs have been out 5 times and it's still not right. Doorbell camera inconsistent in detecting visitors, garage door sensor alerts me the door it is open when it is not, motion detector being set off with small pet when we were told it would not, glass break sensor set off with any loud noises, etc etc...

We initially had ADT and they were terrible, to begin with. It was a matter of time before we got rid of them. Then, my wife was after it for a while to get another alarm system and the time period between when we last had our alarm system into when we got to Vivint, packages and the technology had changed quite a bit. Vivint was on the presentation and I was pretty impressed by what they had. It was equivalent, if not better than what we had before, with either price. Our last alarm company didn't have what they are offering now.

I was planning on getting a security system so I talked to some people who had Vivint. When the Vivint reps came by, they gave a presentation and I liked what I've seen and heard. I like the fact that I could easily use the monitoring systems. Two years after I got my system, I referred a couple of my neighbors but Vivint wasn't giving out incentives. Also, one of them got the Amazon Echo but none of that was part of my package so I was upset about that.

One of the guys from Vivint came by here a year ago and we got their system because it had more features. The sales rep was very informative and told me anything I needed to know. Talking with him was excellent. The installer was good too and put the system where I had the old one. He cleaned up as well. When the system went off once and kept going off because there were power surges in our area, the Vivint team told me how to handle it. Overall, they were very informative, very polite and any questions I had or my wife had, they answered them so she can understand them.

Vivint came door-to-door when we lived in our first house in Red Deer and our service package includes the alarm, doorbell cameras, and window sensors. I love the doorbell cameras but the other sensors weren't good. In the last couple of days, we've been having some issues that it doesn't want to hook up. But we've got a little booster they put in and apparently it's not working right so we have to get the time to fix that thing. Other than that, the system works good.

The sales guy told me that he was going to put a credit on my account for a certain number of months because I'm paying more for Vivint than I did for ADT, but he never did. I even texted him afterwards to remind him and it never happened. Other than that, the experience was good. The installer was super cool. My daughter wanted to help pick up boxes, so he let her which was super sweet.

Some two years ago, I wouldn't have signed up with Vivint if the salesperson wasn't polite and knowledgeable. So far, the service has been pretty good and anytime that I had an issue, I was able to call in and talk to people. For the most part, they have been pretty polite. However, I don't like the way the updates happen from Vivint to my system. I never get any kind of notice that things are going to be upgraded or changed. They just are done. An example was when they changed over from the old interface on the panels, which I really liked, to the one that was like the cell phone which I absolutely hate. When I asked them to put it back the way it was, they wouldn't do it and I was very frustrated with that process.

We can't use the system correctly because the installer did not have appropriate tools with him so our basement door lock doesn't really work. He needed a Dremel and didn't have one. He told me to get someone to drill the hole in the door, so basically do it yourself thing. Also we wanted doorbell camera but he didn't know how to wire it and told me to talk to an electrician. I got the alarm mainly for the basement door but as I said the alarm won't work with that door so the alarm system is a bit useless ☹️??? No I do not feel safe in the house.

My dad had the Vivint alarm system before we did so we got the name of the company and the person that did the install from him. The previous system that we had was pretty old so Vivint's a lot better and a lot more moved up. We can use our smartphone, see videos, and do all kinds of things with it. And all the features are pretty good.

We had just moved into our new home and we were looking for alarms. A Vivint representative came to us and we purchased cameras and alarms for the doors and windows. I'm happy with their service. The installation team was good. He's respectful and kind, and was dressed in Vivint uniform. I actually had a technician come out to replace my panel because it was just going in and out one day, and that was a wonderful experience. Whenever I have issues, like when someone tried to break in my home, they try to attend to it promptly and if not, they try to work something out. They were quick to come out and fix it for me. They actually said that it was no fault through our own and they came out and took care of everything for us. So, overall, it’s a good experience with Vivint.

Two persons from Vivint came to my door and spoke to me and both of them were great. The installation, the customer service, and the response time have all been perfect and I'm very satisfied.

Vivint has cost me $1000s in lost business because of their installation damage. Wouldn't come fix it until much later... the reps we spoke with were very unhelpful. I am 10 days into a 5 year contract and immediately regret it!!!

I signed up and the install guy showed up right after to hook the system up. It was late but they finished it all (1am). Appreciate the effort they put in and the time they put in in teaching us the system. Haven't had any issues using the equipment!

The installation process was fairly straightforward as far as installing the equipment, however explanation and instructions from the installer were poor. This experience has been frustrating for my husband and I, we have had to teach ourselves how to maneuver our system and we are still learning. We cannot figure out why our garage door has a mind of its own and unsyncs to the sky panel, and we have no idea what makes it resync. We recently had our sliding glass door replaced and are in need of someone to come and replace the sliding glass door monitor. The nest thermostat seems not user-friendly, not sure what to do about that. Guess I'm still learning. I'm so glad I paid 200$ for installation to teach myself everything.

We’ve had a lot of people in and out of our house over the years and we finally got everyone out. We don’t know how many keys are out so we decided we needed to change our system. We are IBOs with ACN, so we went with Vivint because they have the best deal and I wanted a camera, indoor camera and the doorbell camera. We have the fire alarm deal in the hallway that we set off all the time with our fireplace, and they respond instantly. We also got the glass breakage in the back. I love that I can work the system through my phone and check things. One time we had to have our hallway fire alarm changed and the rep came out. She was really nice and thorough. The ones that I talked to on the panel are also always nice on the other end.

Vivint came into our neighborhood and knocked on our door. We at that time were browsing around for a security system, and we were very impressed with them and decided to go with them. We were very pleased with the installation. It was overwhelming because we had some that were installing the stuff and then one that was trying to show us how to use the keypad, but they were very nice young gentlemen who knew what they were doing.

The sales representative came and put Vivint in that day. They have been totally awesome and I have recommended them. It's great.

The service of the home security system that I have is amazing. The only thing I wished they had were cheaper prices for their cameras!! The one thing they don't tell you over the phone is how much they charge you for the cameras and the system. If they would post their prices for the equipment that would be helpful!!

Install was a breeze & using the system is so easy. The best part is knowing when you are away you can relax. If something happens, you know in an instant and can manage the system from near or far. Highly recommend Vivint!

This company has some MAJOR kinks to work out. Poor communication with the consumer as well as internally seems to be a rampant issue. The product itself is nice, I liked the equipment and how integrated everything was, but what good is a security system if you can't trust the company you are paying monthly to secure your home? While this system was installed at my home it missed someone stealing a package right off of my porch, luckily the police were able to recover my items and return them to me. The system also failed to lock my backdoor four times.

I am very happy with the Vivint security system and cameras. The installer (Ray) did a great job and everything went exactly as planned. I have weak internet in my area so the cameras sometimes take a few minutes to load but it is nice to know who is at my front door. Not the least expensive system out there but in my opinion it is worth the extra cost to get what I want. Thank You.

My friend was familiar with security programs and they had Vivint and said they've been pretty satisfied with them so I also went with Vivint. And I would also recommend Vivint to anybody.

A salesman told me about Vivint and dealing with him was all right. Also, all the installers who came out were great. They explained things and how to program everything. Their team also called me a couple of times concerning my billing area and they were courteous and professional.

I have Vivint's standard security, fire, camera on the front door, and motion detector on the garage door. I had an old system, but didn't like it. It was all hardwired, so I hadn't been using it for the last couple of years. The Vivint sales rep did a great job at explaining things and everything was fine. The installation team got it down in an hour's time and I've been real pleased. Vivint did everything that they said they would and I've had no regrets.

We've been overall pleased with Vivint. A door-to-door salesperson came over and we had a very positive interaction. We have a shed that's approximately 30 yards to the back of the property and we were told that it would be no problem to get that also monitored. But when it gets hot, we get these beeps that it's no longer making contact with the receiver. That's been an area of biggest frustration and we've had people come back out and they've done boosters.

Sometimes we go out two or three times a year and leave the house unattended, so I decided to have something to be very happy in the place I am, that I don’t have to worry about how the house is doing. At the beginning I was very impressed with what Vivint was offering, and for a few months everything was fine. Then after that, I started having difficulty with it and I was very frustrated. I wanted for them to look at it because there was some kind of problem, but the people who came in the interim didn’t solve it. But during my last call to them, I explained the problem again. They sent me a technician that solved the problem and I am very happy with the job that he did.

A friend of mine that works for ACN told me about Vivint. I had ADT a long time ago but Vivint is great and 1000 times better in terms of the phone, the cameras, and the ability to look at cameras. Obviously, it's just a lot more years have passed and spent. The guys who came to install the Vivint system were great, very professional and knew what they were doing. In the beginning, I kept forgetting that my alarm was on and I set it off when I open the door a couple of times. But the reps have always been professional and perfect. And when something happened with my box one time, they came out and got me a new one. They were very well and very good compared to most companies nowadays.

Someone on the block told me about Vivint security and so I tried it. My husband and I are very old seniors and we don't know much about the different things that happen with their system. Still, when I call Vivint, everybody has been nice and their customer service has been able to answer my questions. However, we are having a problem with one of the sensors upstairs. It hasn't gone off in a couple of days and there was no one to help us set it so that it will stop buzzing.

Our installer Robert was informative, polite, & patient!!! He came to the house and walked me through each item he installed, how they worked, how to use the panel, how to set up different users and got us set up on the app. He was excellent!!

Overall system is ok but thermostat will not stay connected to system. It only stayed connected for first few days so it's not smart. I still have to control it at the thermostat on the wall. It's been over two weeks and installers still have not called or returned to finish wiring.

I got Vivint's doorbell camera, the glass break and smoke detectors, and I'm satisfied. Although I have surveillance cameras on my house that are not connected to that system, it's good to be alerted when someone rings my doorbell or even actually steps on your porch. It'll alert you that a visitor was detected whether they ring the doorbell or not. I would definitely recommend them to a friend. And as a matter of fact, I had recommended them and had a friend across the street that signed up with them as well.

The house I bought had an alarm system. When I called and tried to get an alarm installed, I found out that the company had gone out of business and was bought by Vivint. So far, I've been very happy with Vivint. I called them for technical support, servicing and stuff like that, and they were able to help me immediately. They're a good company. The people that they hire seem to genuinely want to help me, and their system gives me a little bit of peace of mind when I'm at home. I've recommended them a couple of times.

I had ADT previously, and it was just a keypad on the wall. I had no control over the alarm system via my app, my cellphone or Wi-Fi. I wanted something that I could monitor anywhere. And Vivint had the Sky, the panel with Wi-Fi and cellphone technology so I could check my alarm, and set it from anywhere. I called Vivint and they went through the pricing with me, and answered all the questions I had at that time.

Vivint was highly recommended by this friend of mine who works with ACN. Included in my service package were the cameras and the installer got everything up and running. It is the system I expected it to be and it's working very well.

I had a different alarm system which wasn't working good. I was robbed while I was in the hospital and the alarm system was not turned on because I had an accident before I got home from a trip. A Vivint guy came to the door and I changed to what he was selling. Vivint sounded more that if I need it in a hurry, they would be there. I've had Vivint for almost 2 years now and I like it. The installation team came to do a good job and were very quick. I haven't had any instances where I've had trouble. I like that I can use my phone to lock the house or unlock it when I'm not here.

I've had very good experience with Vivint. They were always trying me on and checking up on my false alarms. I had no complaints.

My overall experience with Vivint personnel has been outstanding from the start to finish. The customer care employee was attentive, he was mindful of my needs/request and made every effort to meet them. The installer was very professional and did a great job in explaining the installation process. The installer's explanation of the use of the system was more than adequate.

One of Vivint's salesmen walked through the neighborhood. He was a very nice fellow and I inquired about their system. I am satisfied with the basic package that I have, but I have a sensor that keeps getting set off by a bird. We just bypassed that sensor for the time being and it's gonna be a little time up to probably make it work. But other than that, I've been very pleased with Vivint.

My friend in Calgary had just bought a house and they got the video system from Vivint. He called and explained the whole thing to me and I was quite intrigued by their system. I phoned a representative and he came over and explained the package that they had. He was detailed in everything they had to offer. Also, their installation team knew what they were doing so it was quick. They answered all the questions that I had for them and showed me how to use the board. They picked up after themselves and put a little towel where they were drilling to install the box and the plug-in.

I purchased my Vivint system over the phone and my experience was good. I've had no issues with the installation at all and it's been a really good system. I have recommended them. They're excellent.

I felt that being able to check on things at home makes life a little easier. So, I decided to purchase a service package from Vivint. The package included a video camera for the entry door, all standard doors and windows, sensor breaks and glass breaks. I also got the wireless phone app so you can open the front door and check on the house on your phone. The technicians they sent to install the system were very clean, orderly and it took them just a little over an hour to install.

I'm not satisfied with Vivint's services. It's hard to keep the temperature regulated. My wife wants it to be on hot but it goes back down to 60. I called them about the thermostat but it took them a month to come out and it’s still not fixed. But when I called about a loud noise that was coming from somewhere, that one was fixed.

A guy came around and he was going door-to-door about the Vivint wireless. At that time, I had just ordered the ADT, so I started talking to him and compared the two and I like the Vivint system better. It's a good system and the people at Vivint have been great so far. Any problems I've had, they fixed it very quickly. So, it's just a phone call away. If I had a camera go out, they troubleshoot for a little while and they just send a new camera. I have no complaints.

Very deceptive business practices. Vivint is a nightmare! Do not get sucked into their miasma of bad business! I do not owe this company anything. Our service contract with them ended many years ago. They have failed to submit any paperwork to me to back up their claim that I owe them anything, because there is none. They just keep sending this off to different collection agencies, to whom I reiterate this fact. Then they just sell it to another company, hoping I guess, that I will just give into their extortion. They have now fraudulently placed a collection notice on my credit report. I have contacted the FTC and the State Attorney General's office. I also believe I will take this to small claims court and am investigating joining a class action suit.

When I first signed up with Vivint, the guy was great. The installation went well, too. Unfortunately, as of last week, we had to change our thermostat. Because we heat our house with diesel and it's held in a different building from our home. And we are having troubles with the boiler system. So we ended up having to install a new thermostat which was a Honeywell, a wireless one. And it doesn't have the capability of being compatible with the alarm units. So now, we can't have the luxury of being able to turn up or down our heat while we're away. Other than that, everything is good with Vivint.

The Vivint sales rep called me and he explained to me how much it's gonna cost me, what area it's gonna cover and little basic things about Vivint and I liked it so, I agreed with that. I'm satisfied with the service package but I explained to him that the most important thing is that the house is covered and protected like windows and doors. That's what basically I'm looking for which I explained it to him and he quoted me a price. He also explained to me what else I can buy but I wasn't interested. The installation team was nice. They know what they are doing, the explained everything step-by-step, gave me phone numbers so if I have any problems, I can call them. Also, they cleaned up everything.

The tech did an excellent and apparently thorough job (service/installation), as we have not had any issues. We appreciated the tech's courtesy and patience when explaining the system. It was obvious he was ensuring he did a good job. And he did! We can attest to that. We were extremely pleased with his service and professionalism.

The system works great and the service is awesome. But there is still room for improvement. There seems to be a response delay of the control panel. The reaction to touching is slow. It'll be great to have a SLEEP mode. My motion sensor is in the living room and can/should be alarmed when I'm asleep upstairs. Currently there's no such option.

I got motion detectors, glass breakage, and cameras from Vivint. I've been using them for 2 years and these features are good.

When I was talking to my brother-in-law one day, he was talking about security and said that it's good to have. I took his word for it and went with Vivint. All the people I've talked to were very helpful. Their sales rep was good and their installation guy was a nice and cool dude. One of their guys replaced the battery of my main box panel and it's working fine since then. But if I get the comforts of everything in my home protection at a cheaper monthly price, then everything would be good.

I had a coworker who mentioned that she had Vivint and that it was a good service so I switched. Their salesperson did a good job and their installers were very professional and polite. I like the system because I go through the app. I always check to see how accurate it is with the front door or the back door being open and close and it's pretty accurate.

We had a break-in and didn't even have an alarm system because we live out in the country. I knew my friend had gotten Vivint and what sold us to it is that it has the security camera and that you could check it with the app. My family loved it. They didn't even call Vivint to get any information. They just booked so they could get the system installed. If there was troubleshooting we had to do, the customer service reps would always help us. My mom has the main account for the app so she'll always gets the notifications if alarms go off and they'll always call and ask her if everything's okay.

We bought a house and decided to get a security package from Vivint. Now, we have security on all the windows and doors as well as for glass breaks. We talk to their reps when there's something going on and they know what they're doing. The technicians have also been great. One time, we had to have all kinds of things replaced and redone and that took a long visit from them. Most of the time however, it has been quick so I'm 100% satisfied with the service. They offer good service, good alerts and appropriate interactions.

My wife wanted something to help protect our family. We had two smaller kids at the time who would sometimes try to get out of the house and it was about keeping people out and keeping them in. Back then, Vivint's people had been coming to my front door every few months for two or three years and finally came at the right time. We got the thermostat and the camera in the house. It's nice having it to record and it was the feature I wanted. The installer came a little late in the evening but he got everything installed within an hour. He was a very nice and friendly guy. I would recommend him. The price is a little higher than everybody else in town but it's a good service. We've had a good experience with the company. Vivint provided professional service.

I made an appointment 3 different times for a service call. Noone ever showed up and didn't even call to give me any information. When they set up my install they never mentioned that I would need a permit. At the time of install I was asked to sign a contract on a small cell phone which was extremely small and difficult to read. The technician said it was just confirming the install. However, after receiving a $250 fine for no permit the company then tells me on the contract it said I must get a permit. This is falsifying information as stated to me by the technician that is unreadable due to a small cell phone. Extremely unprofessional service.

Was told from sales promotion that everything we discussed would be included in the price. Later I get a bill where I was billed for 144, 120 and 129. I want out of this contract. They cancelled the first initial installation without my knowing and it took almost 3 weeks before they were able to install the equipment. The clarity on the monitor is not that good either. I would not recommend this company to anyone.

Vivint gave me false information and I was pretty upset. The plan that I subscribed to was not what I received, but I was able to resolve that. Also, the installation team lost the contract, which benefited me, but wasn't very good. They're pretty disorganized and the customer service was absolutely horrible. But as long as I don't have to deal with those folks, the system works fine and does what it's supposed to do.

Vivint came with the home that we purchased and when we had to get it all switched over to our name, their rep came out and walked us through everything. He set it all up and answered all of our questions. I'm very satisfied and I feel safe with Vivint. Their customer service has always been really great. When we accidentally set the alarm, they're very punctual in taking care of it.

The sales representatives have been very professional, knowledgeable, prompt in their response, and very helpful in offering anything else as per closing of our conversation they'd ask if they could do something for us. They know exactly what they're doing each and every single time. They're doing a great job and their service has been top-shelf. We unsubscribed to the cameras because it didn't seem like they worked out the bugs in that but other than that I love Vivint. It works very well with all the other security systems that we still have in place and it's adding on to what we already have. The monitor that's on the wall is so clear. When we first got it I was worried that I would not be able to hear it throughout my entire home. But I can hear it from wherever I am in our home and even from outside if I needed to be someplace else I would be able to hear it.

So far only 1 Issue, sensitivity was too low. It was giving me movement all day long. Had to figure out how to make stop telling me there was something sensed when nothing is there. I changed the sensitivity and fixed the false sensing issue. Will adjust direction later if needed. Thanks.

I needed a security system. So when the Vivint sales rep came to our door, I signed up with them. I got their lock, cameras, as well as window and smoke alarms. Everybody's been extremely helpful, attentive and very friendly. But the installation was a nightmare. The installer wasn't very knowledgeable on doing the thermostat and he seemed like a wee kid. I was there and I watched it all spark up. He also blew out my furnace and I almost needed a whole new one, but because my family is in the business, we helped with the spare parts. But Vivint stood by it and covered it so it worked out. Also, one thing I'd like better is the online billing. Still, I'm very pleased and I feel very safe with Vivint.

My experience with the sales reps when they came to my home was good. They explained the package and worked with us on the price to be comparable because we had a different service provider before. The customer service and the people at Vivint are good, but I have a huge complaint and sometimes I consider going back to my old provider. The technology or the reliability is poor. Often times when I'm trying to utilize the app from my phone away from my home, I get an error message saying "we can't communicate right now, try again later" or an "oops, we're having a technical difficulty right now." I get it all the time and it is so frustrating. I have told Vivint about it once on a phone call, but I feel that nothing is gonna change so if I don’t like it, I probably should look for a new provider.

I would definitely recommend Ryan ** and Andre with Vivint home Security to anyone. Ryan and Andre were very professional and made my family feel safe, important and valued. My family and I have recently become customers of the Vivint smart home Security. And we love it. Everything is high quality and simple to use. We love everything about the system. And the customer service you get from Ryan ** will far exceed your expectation. I will stop myself here because I could go on forever about how great the system is and even better the customer service is from Ryan and Andre. Don't hesitate to call or text them **, you will be very happy with them.

After having Vivint home security system w/ cameras in my home for about a year we moved and had the system installed in new home. But in new home after 4 months of trying Vivint can't get the cameras to communicate with the control panel (wireless). Since the cameras don't / won't work I really don't want or need the system anymore. We used to cameras to check in on dogs at home while my wife and I were both at work. Vivint refused to cancel the contract, they want me to pay off the contract in full, transfer it to a friend who wants a security system or downgrade the system and have the cameras removed from the contract. Without the cameras I simply don't want the system. The cameras have not worked for the last 4 months, but Vivint won't refund the portion of my monthly payments related to them. They say they can't make any refunds until the cameras are fixed or the contract ends.

I have been a loyal customer to Vivint for several years now. At first, I was very satisfied with the company, and recommended them to several friends. About nine months ago, we decided to move into a larger home, and take Vivint with us. This is where the loyalty I have shown them for many years was not repaid to me and my family. I was told that it would cost us $99 to move their services unless I wanted to renew my contract. This is the last thing you want to hear when moving... you owe someone more money. But, since it was going to cost over $1,000 to cancel my service, we decided to renew the contract.

Vivint's service has been iffy. There are some design and equipment flaws. The system I have has two panels, one downstairs and another upstairs in my bedroom so I can set it when I go to bed at night. But when I set the one upstairs there's no way for it to let me know whether it's on or off. I have to run down through a flight of stairs to figure that out. The panel was 18 months old and it started failing. I had to pay $100 to have someone come out and replace it. For 17 years, I've had alarms set up in the house, but I've never had a panel fail. And when I had the system upgraded, it seemed like a downgrade. The old upstairs panel used to work, but when they put in the new Vivint Sky system, now my upstairs panel doesn't do anything. Had I known that, I never would have had them upgraded. So I'll be waiting for my contract to expire so I can go somewhere else.

I’m okay with the service. The only thing was that I’ve tried to ask about a doorbell camera a couple of months ago because it was not available when I first purchased the package. They wanted to sell it to me at regular price which was around $300. I didn’t believe it was very fair because I would have gotten it if it was available when I first got the whole package. I thought it was too much. If I were to change to another company from Vivint when my contract would expire, I would because I have to pay a whole bunch of money to have the doorbell camera with Vivint. But if I switch to another company, I'll get all those new technologies included in the package. But other than that, the installation team was more helpful than the person that I talked to on the phone during the time that I had trouble with my cameras.

Installation gentleman was great and very informative on your products. Love it. I will definitely refer you other clients. We will be in contact with you if they're any needs to add any additional cameras or sensors.

At the time I bought the system the salesperson suggested to use Ping cameras as vs outside cameras. Advised I could move it around and it would be out of way to be tampered with if it was outside. Just place it against the window, I was told. Down the road I realized that the Ping camera has a light and when placed against the window, it creates a glare that render the camera useless as you can see nothing at night. I contacted Vivint, explained my situation and was placed on hold for almost 30 minutes to be transferred to Customer Loyalty Team. I explained the situation again and I was told they would give me the outside camera for "FREE" but had to pay $249 for installation, very smart on their part, that is the regular price.

When we signed up for the alarm system we agreed for a one year contract. It was over a year when we were moving out and went to cancel it. They informed us that we had signed a three-year contract. My husband was sure that it was a one year term and all we can figure out is that they Filled in the blank for term after the documents were signed without our knowledge. Since there was no way to prove this we went ahead and paid through the rest of our contract never using the system as we did not live there.

I made a couple of phone calls and I had two different companies send out their representative to talk to me. Vivint was a little cheaper than the other one so we went with them. The sales rep was pretty knowledgeable and the installation guy explained everything to me. Everything went well and I haven't had any problems with it. I would recommend them.

The sales rep and the installation team were good. I already had the cameras in my other system but I thought that the panic button was a good addition to what I had so I got it, too, because my husband was ill. The only thing was I had an existing system that was wired in and I thought everything was going to be rewired. It was not, but it has been taken care of. I’ve gotten it all wired in now. I’ve been very satisfied with Vivint. We're happy with it and I have recommended them to friends.

One of my neighbours had Vivint and he said he liked their system, so I decided to try it. I got the thermostat and one camera and they were installed quick. However, I've had a technical problem with them. I called Vivint because my camera wasn't working. I did a bunch of tests with the technician at your site who realized that the camera became even worse. So they sent me a new one and I was told that I was going to receive a send box so I can send back the old camera that doesn't work.

I am very disappointed on how existing customers are treated. I have been with Vivint since 11/2011. I am currently under contract for 2 additional years because I was offered $10 off my bill. However the monthly cost for this plan to new customers is still lower. I called in to move my system to a new house and am being charged $99 to move unless I want to extend another 12 months. But yet again if you are a new customer everything is free. Not a good way to take care of existing customers!!!

The door to door salesman came to my house to sell me an alarm system. I kept that alarm system for five years. I called and said they were expensive and got the lower the bill. They put me into a contract for one year. I had 3 remaining payments totaling $34.95 each. I canceled it over the phone and told him I would pay those three payments to end the contract. The contract you initially signed with the door to door salesman states that have an auto renewal. It also says that every time we renew the contract and equipment is no longer paid for and responsible to repay for the equipment until that contract expires. So I set it up to have somebody else take over the service and of course Vivint didn't show up to do the install. And customer service is terrible so the customer decided not to go with Vivint.

Very Poor Initial Service. My installation was not completed. I was advised by the tech that he would come back on Friday at 8:00 AM. He was a no-show and Vivint never called me back to have my 3 other cameras installed. The customer service has been poor thus far.

Every interaction I’ve had with the Vivint sales reps has been amazing. I was very impressed with their installers, too. The first time that I accidentally set the alarm off and hit straight down the middle instead of my normal PIN, I was scared to death. And they were very understanding. I love them.

We’ve had Vivint at our home for a few years. We have their basic system, a thermostat, and door sensors. At my store, which is a separate account that I most recently set up, I also have the basic system, a glass break detector, and also door sensors. I do have a problem with the store though. The system's been terrible. Whenever I open the door, if the alarm’s set at "away," the alarm goes off as soon as I turn the lock. So I’ve had to disarm my alarm from my phone before I go in to work because the alarm goes off. And that needs to be fixed because I’m about to have employees and I cannot have it going off all the time.

We had a very good experience signing up with Vivint. However, the installer had to come back one more time because we had a problem with it. But he was awesome both times, very polite, and took his shoes off at the door. And he did everything he was supposed to and cleaned up his mess. He did a great job. We recommended Vivint to other people.

I love my new system! The Vivint touch display and corresponding control app is well laid out, and written in plain English. The setup guys were awesome and did everything they could to accommodate me. Definitely worth the 5 stars I gave!!!!

I had a local company for a while with my alarm system then two guys from Vivint came and explained to me why their system was superior. The main feature that I was impressed with is that it does not use the local telephone. There are a lot of local signs on the yards in my neighborhood from the other company and that's bad in a way because the burglars can know that your alarm system calls to the police and that all they gotta do is cut the telephone wire then you may as well have nothing. But Vivint uses the cellphone line which you can't cut. It's a little more expensive than my other one was but I'm a retired navy and a retired university professor so I don't worry about $1 here or $1 there on the price and I know we're getting our money's worth.

The sales rep from Vivint was all right. When he came to the house, he talked about the service but I asked him to be back when my husband was home and he did. We got the security system including a thermostat and a doorbell camera, and the service is okay. The installation team was nice and showed us how to use the system.

I have Vivint's alarm system including a camera and door sensors. I thought they were good features and they worked well and are still working well for me. They call me if anything is wrong. The guy who did the installation was excellent because he answered all my questions and explained everything to me. I like the system but my camera is not working and sometimes the customer service is not that good. There were times when I called and didn't like how they behaved towards me. Also, the other sales rep from another company offered me a better price. I called Vivint but they never reduced the price. Nevertheless, the overall service is satisfactory and I'm happy with it.

We signed up for Vivint with them knowing that we were leaving for 2 months to Florida. Our Thermostat was installed wrong and we noticed it wasn't working correctly a week before we left. I called multiple times for an appointment and was told I was a top priority and would be called back. We were never called back and the issue wasn't fixed before we left. I will now be left to pay for an extremely high heating bill. An extremely bad first impression.

I am hopeful that what they say is right... and just the signs and stickers warning others that we have an alarm system is enough to keep people away because the cameras are not working enough to do any good. We have not had the system for a full month yet but they haven't worked since day one and we are told that it's our internet. I completely understand that we are in control of that... but it would have been helpful if we were told or asked about internet speed prior to everything being hooked up and installed. We are now paying for a system that will alert the authorities if we get broken into but the cameras won't actually help since they are not recording on movement or really at all.

We were having problems with our outside door lock. My wife called Vivint and they sent one to us. However, our house has all bronze and brown hardware on all the doors and they sent a gold or brass one. So my wife called and they said, "Well, yeah. We'll send you a label." This was a couple of weeks ago and we're still waiting for the label. Their customer service isn't up to par as it was when they initially presented everything. And immediately, they wanted us to sign off and invest in Vivint, which we're okay with, except it's nice when Vivint then turns right around and accommodates the customers that are paying $70 a month for the service. They're a little expensive and they certainly should go down, especially for a retired senior citizen. But other than that, we're happy with the experience.

I had an old top system and we wanted to have a system that would also be able to monitor what was going on in the house. So, I looked up some companies online and found Vivint. We got three cameras, motion and door sensors from them. Their staff was very knowledgeable and they helped out a whole lot. Also, the installer made sure we understood everything before he left. We're very satisfied with it.

I live alone since my husband expired and my house is huge so I needed to feel protected. I got Vivint's alarm system and so far, it’s perfect. The gentleman who installed it did pretty good. He was very professional and answered my questions. He was very aware of what was going on and explained how to work the panel. I have a detachable garage and though I had to pay extra for that, everything’s working fine and I have no complaints. I’m enjoying the system and I feel like if I need them, I can call. As a matter of fact, I had to call one time because the alarm went off when I just got the system and didn’t know exactly how it works. They answered and they were professional. I’m very pleased with them and I would recommend anybody to have Vivint.

I'm very happy and love my alarm system. Easy to use, peace of mind, knowing all is safe while I'm home or away. I got doorbell camera, motion cameras, and glass breaking sensors and 3 door sensors. Great online and phone customer support system. Would recommend to anyone.

We have the basic security with the key-locked door pad and the camera from Vivint, and I'm absolutely satisfied with the service. They’ve been able to handle any kind of issue I’ve ever had. Everything's been fine and the guys who came by were really nice that’s why I got it.

We were with ADT but wanted to go wireless with cameras that we could work off of our smartphone. ADT told us they never had anything like that at the time so we decided to get the security system from Vivint. We got cameras including the one on the doorbell, glass breakage and a motion detector. When they first put it in, we had quite a few problems. The cameras wouldn't connect. We also had to get the door sensors replaced because they tried to use the old ones that we had and they weren't compatible.

Vivint was pre-installed in my home. I get the online viewing, the too hot, too cold fire window break, an indoor camera and a doorbell. I wanted the doorbell feature so that we could see our door, if anybody was there or not or our kids coming in or out. It's helpful. I like the indoor camera because we have animals so I can put the house at "Stay" and they could go in and out the doggie door. And if the living room motion detector goes off, it will make the camera come on so I can see who's in there.

When I called Vivint, I explained to them that we already had a home security system installed and asked them if they could work with that. They said they could so they came in and brought a new control box and hooked all the current system to the new control box. The installer was kind of a young kid, which I was expecting something a little more professional but he was all right. He did the job and that's all that matters.

The company technician was timely, helpful, and friendly with installing the security system. He was willing to review system as many times as necessary to reduce anxiety of use of the system. Questions were answered and reasonable suggestions offered to help with special needs for front door entry. Thank You.

My system was installed on 2/4/2017 and contract cancelled less than a week later. Vivint's customer service is the WORST I've ever encountered. I would NEVER recommend your company to anyone. The ONLY thing Vivint completed in a timely manner was the refund of my money. Please remove me from your email list.

I was looking for a home security system and Vivint's price at the time was the best I saw. The salesman came in, surveyed the property, made a list of equipment and made recommendations. After he left, I talked to some other people and then I contacted them. I got the basic security package with glass break, all windows, etc. The installation team was punctual. They explained how it works, quickly cleaned up everything and were gone in no time. It's the first security company I've used and it seems to be fine. They're professional and easy to deal with.

I had Cynical before so I already had motion sensor and one door sensor, and Vivint added another door sensor, three window sensors and two cameras. So far, Vivint's service has been great although their system features haven't come in play yet. I had one person trying to break in my house back when I had Cynical and that worked out in my favor and caught him inside the house. So, now that I've got a better system, I feel safe. Their sales reps have been good and friendly, and their installers were perfect. They cleaned up after themselves.

The worst customer service ever. I've been with Vivint about 2 1/2 years. I sold my house & set up an account transfer to the new owner. All good until Vivint canceled their appointments with the new owner twice. The new owner decided "this is not the customer service I want." Ok understandable. Meanwhile I am having Vivint installed at my new home.

They were referred to us by another family member so here the story goes... 1st. They roll into town and all of the sudden people's businesses and homes start getting broken into, nothing is stolen just broken into, of course the rep says "did you hear about the breaking down the street from you." (We live in a very small town of under 2000 population, of course we heard about the break-ins...) Looking back at this later I find it very suspicious that the break-ins only started upon their arrival and since they left so has the break-ins.

The Vivint militia (door to door salesmen) were extremely misleading and dishonest. They told my wife, sister and niece that it was a 2 year contract that we could easily get out of upon having to move since we are renters. He also explained that there would be a buy out price of around 300.00 but didn't know the exact amount if we so chose this route in the future. Now we find out this is a complete lie. They purposely rush you through initialing a cheap iPad that you have no way of truly reviewing so that you do not have a chance in hell of reading the contract.

Ricky came to our house a little late after a previous long install and horrible rush hour traffic. He called to let me know he would be a little late. Very professional and respectful. There was a huge issue with the salesman, Joey and the amount of window sensors we were supposed to have. Joey also said we could change the length of our contract through our installer which proved to be a false statement. He needs more training and needs to be taught to be honest with his hopeful new clients. Ricky called for support. With his help we got everything worked out. Install went well. Ricky is a very fun, good, clean, kind, respectful, knowledgeable young man. So far we are very happy with our security system.

There are a lot more crimes in the neighborhood and we got Vivint to give us peace of mind. The sales people were very cordial, receptive, and informative. The installation was surprisingly quick too, but it was in the middle of the night. I'd recommend not going door-to-door after dark as it's scary to a lot of people, particularly if they happen to be living alone. So far, our Vivint service has been excellent. We had some problems about a month and a half ago and they were resolved expeditiously. The repair person that was associated with Vivint did an outstanding job too. He represents the company in this area. He was very personable and wanted to make sure that we knew he was coming. He was on time and he went right to the problem and resolved it.

I had ADT before and it had no camera capability at all. And so, I got the service package from Vivint that has the ability to remotely set the alarm and view the camera. I really liked that because I’m going to be away from home a lot and that was a way I could see what was going on. The installation team was knowledgeable and did a good job. Their price is a lot higher than ADT but as far as the service goes, it’s good. So far, I’ve called in a few times when it’s fallen off the network or the alarm’s gone off but never because of a burglar. Overall, I’m satisfied.

I do home remodeling and I've done work for some customers that has Vivint. Also, I've had it for a couple of years. I bought it over the phone. The installer showed up and I felt very comfortable. He was very professional, he explained everything and he was top-notched. I would hire him in a heartbeat. Vivint's features are great. The only problem I had with Vivint is that the equipment is pretty high-tech. I'm having problems in my trailer like hearing so much or I can't look at the cameras on my phone and they say it has something to do with the WiFi and I have to get in and put a bunch of numbers in the system. So it would be great if they could send out a serviceman every now and then and make the system backed up and running as part of what I pay for the monthly service fee. But they're great and I refer them to people. As a matter of fact, my neighbor saw how it operates and now, she's got it in her house. Also, I'm working on a house right now, I'm putting locks on this customer's house so I've been telling them about Vivint.

I'm somewhere that I've never been before and didn't know how the neighborhood was so I got Vivint. Every time I call the sales representative at Vivint, they're nice and the installation team did a fantastic job. My service package includes the door lock, the smoke detector, four cameras and this thing for my door that I've set in the garage. I also have sensors for the front door and backdoor, three glass breaks, and a thermostat. I also have the TS1 panel. It's the small one with the little bitty window and I liked it better because I can use my tilt camera with it, unlike the new ones that were not compatible with it. Overall, I love Vivint and I'm satisfied with it.

System does not work and customer service unhelpful. We had an alarm system installed less than a month ago that included a door bell camera. We have had issues with the camera not detecting motion. I have spent hours on the phone with them just trying to get someone to come out to fix a brand new system. Three times someone has come out and still not resolved. No one showed up for appointment today and after having to call was promised someone was on way and again no one showed. Finally original installer came at 5 pm and was here over two and half hours and still not fixed. Was told I could not cancel because it is after 3 day trial even though replacements and fixes still didn't work. So not worth the time and frustration. Worst company I have ever dealt with.

I have the window break, smoke alarm, and thermostat from Vivint. Dealing with their sales rep have been good, but getting the service people to the house was the hard part. My wife and I have taken off days of work because I had something scheduled, but the person didn't show up and nobody even bothered to call me. We kept being told that they will come out but never did and this happened multiple times, though they did show up eventually. I've talked to them about this but the person on the phone told me that they'll pass it up.

Hi, I have to admit, in the beginning, I was cautious signing up because of the negative reviews I read online and the monthly subscription and contract, but my cousin seems to be happy with your service and equipment. Thank goodness I haven't had any false alarm and the only thing I notice is when it is windy, our doorbell detects a visitor even though there is no one there. Customer service has been quick to respond which I appreciate very much. So far so good.

Overall satisfied with the installation, but I never received a yard sign and the technician promised to come back to bring a missing part and to ensure I can receive videos on my phone as well as communicate from my phone. I haven't heard from the technician to date and still waiting on my yard sign.

The security, comfort, and ease of use is the best to none. The mobile application and the added feature to teach the system the user preference makes the system hands on and fun to use on a daily basis. Would totally recommend the services and future capabilities from Vivint.

My installation was awesome! Michael was so kind and worked around my work schedule. He even liked my dogs! The mobile app makes everything easy and gives me peace of mind while I'm away 12 hours a day. I can see when my kids arrive home from school and even check on my dogs during the day. I highly recommend this system above others. For the price - it can't be beat.

My father had passed away and a security system was something my mother always wanted, so when someone from Vivint came, she decided to get it. The salesperson was nice and polite. He was a young and very sociable guy. The installation guy was very nice too. My mom ended up with the glass protection and the camera with the alarms. She can also look at the house on her iPad, phone, or any of her devices. Overall, we’re happy with Vivint.

I live alone and was babysitting dogs for rover.com. Sometimes, I would leave them in the house if I had to go out, but I was worried that if a fire broke out, the dogs would be hopelessly locked in there. So having Vivint, at least the alarm would go off and the fire department would be summoned and perhaps the dogs would be safe. I have the alarm remote controlled by an app, sensors on the front door, and the sliding glass door, the smoke and heat detector, and the shattered glass detector.

I already had a Honeywell thermostat set up in the house so we just wanted the cameras, door locks and the smoke detector from Vivint. What sold me on Vivint is I've seen its owner on a TV show Undercover Boss. Vivint is a pretty stand-up company. When you have an issue, you make a phone call and somebody's there on the phone to talk to you and walk you through it if you've got a problem. And if it's something that can't be rectified, they don't have a problem saying, "Let's get somebody out there" or "We can send you the parts." It's not all about the almighty dollar, it's making sure that the customer is satisfied and the customer is their first priority in getting them looked after.

The sales representative and installation team were great. I have their security system, thermostat and I can do everything remote. I also have that door pad thingy. When I walk in the door my stuff for my phone goes into the Space Monkey like my pictures from my phone go into a Cloud storage automatically. It wirelessly does it. We like Vivint very much and we have recommended it.

Our first alarm system with this company was with APX and we have been a customer for a long time. In June/July of 2015 we bought another home in the same town and called Vivint for help. A representative from Vivint came to the new home and after his review said that the existing Vivint alarm in the new house could be turned on and upgraded instead of switching the old alarm from our previous home. We let him do this as he stated that he would have the older system shut off.

Whenever somebody rings our doorbell it does not show a picture or a video of anybody at the door. It only shows the first day when we moved in when it was still under the other people's account! Could you please contact me as soon as possible so I can try to figure out why it's not working.

Vivint's customer service rep have been very nice. The system was in place when we moved in the house but we had it started, and then when we finished our basement, they did it as well. The only thing is that we should have put what we put down in the basement upstairs. We don't get really good coverage in some parts of our house. Other than that, I'd definitely recommend Vivint.

I was super impressed with the knowledge, speed, and cleanliness of my installers. While the guy installed the product, the gal trained me on my new system. She even asked for a vacuum for cleaning up after the guy (so typical) hahaha. Great kids.

Had Vivint security installed in the home I bought. I've had them for about two years now and they have done a good job for me. I like the doorbell camera and I also use their app on the phone, which is marvelous. My interactions with their customer service worked out pretty well, too.

Installation not finished. Thermostat not installed. Called the technician and no answer. Left boxes behind and other material left without installation. Camera installed is offline most of the time. Other than that door bell working well and alarm also working well.

I had a security system but it didn't have the mobile feature and I had to have a landline with it. Then someone knocked on my front door and said something about Vivint's home security system. I've been wanting that in my house so I ended up signing up with them. I didn't pay much for it but I absolutely love the system. I like the feature where I could be in Michigan and I can text my son who's at my home in Florida and ask him why he has all the lights on in the house. If Vivint would have offered the feature where you can turn off the water and the lights, I would have a hay day with that.

It's been two years since we had Vivint installed in our house and so far it's been pretty good. Their staff have all been pretty good.

I liked Vivint's wireless feature. When I had some issues with their control panel, they came out and took care of them. Also, after putting the system in, I started taking notice of what other companies were charging, and Vivint's cost is a little high. But then again, the other companies probably charge for the equipment, whereas, Vivint doesn't. It was free equipment and I just had to sign a three-year contract, so I'm sure that comes out even in the end. Overall, I had an excellent experience with them.

I love all the features of Vivint's security system, especially the doorbell cameras. Overall, it's great.

A sales guy that came by the house told us about Vivint. We got the door sensors, windows and glass break with our service package. We're also supposed to get the doorbell cam but they never installed it because the sales guy didn't tell us in the beginning that the doorbell cam that they were supposed to give us has to have a power running to it. And if we wanted, we're going to end up having to pay for the installation fee to run the wires and stuff to the door. Nobody told us that that was needed to be done in the first place and it seemed to me like the sales guy wanted to sell it to us so he could get his commission out of it. So everything is good but the sales people need to be upfront with all the information about all the security that has anything to do with the security system and about what needs to take place in order for it to be used instead of just trying to make a buck.

I'm satisfied with Vivint's services. They got the job done and it covers what I need. The support team has been excellent and they're always very kind and detailed with their explanations. Then the installer has been kind and very thorough. He explained everything he was going to do and he did not leave a mess.

When we moved in, Vivint was already set up in our house. Everybody was good and we love the system's doorbell feature.