Vivint Reviews

Honestly wish I could get out of my contract after one month. Sales reps and technician were pushy and deceptive. Told me to sign saying I had received documents that I never received. Unhappy with the product and the length of the contract. Really wish there was a way out.

Overall I've had a good experience with Vivint. Sales and installation were fine and the only thing that looked odd was it was late, as late as 9 at night, and the guy wanted to install. But I figured it was okay. He only took an hour because I already had an existing ADT alarm and he didn't have to do as much. I haven’t had any problems with Vivint and when the alarm accidentally goes off they call me right away and I immediately get an email and text message. They have been good.

I have had a horrendous experience with Vivint. I signed up for a service and within my 3 day trial period I decided it wasn't for me. I contacted the person who had sold it to me at my house and asked how to cancel. I received no response so I called the 855 number to talk to someone. I told the woman that I wanted to cancel my service and today was the 3rd day so I needed to do it today. She told me that the department wasn't open so I should call back tomorrow. I told her, "My 3 day trial end today so I need to cancel today." She said that she would make a note of it in my file so everything should be fine. Finally the person who sold it to me texted me back. He tried to convince me to downgrade or give me a discount but I just wanted to cancel.

When the guys came to set everything up they did it very fast and were very friendly. I also had 2 kids home with me and they were friendly to them. We had an alarm go off over the weekend and we weren't there and they called, let us know and then checked up once we realized the door blew open.

I had a different home security system before. Vivint had a better deal so I switched and I've had them for about seven years now. We've moved three times in the past, and their customer service people have been super helpful and the technicians are perfect. I'm happy with the system features, though I'd love to put a video camera in the front. But that’s something that wasn’t offered at the time they installed it. I love their phone app and I use it all the time to set and unset the security system anywhere. It's also super easy and straightforward to use. My kids have done Vivint too and so far, we're happy.

I've been with Vivint for almost five years. I got everything I wanted - the cameras, sensors, and the smart panel which is great. The salesman was very good and I was glad he offered me those features because I have a friend who has had Vivint for four years and they wouldn't update her system to a new one. It's for an additional cost. That's terrible. But I've had a great experience with them and I’ve recommended them to quite a few people.

A young man from Vivint came to my door and he was a gentleman. You could tell that he was very interested in his product that he was trying to sell me. I had just moved into my home and I’m alone so I thought about some security and thought it's something I probably do need. So they came over and installed it and it was done quickly but efficiently. Not too long ago I had a problem and Vivint had to send someone out and put a whole new panel in because it malfunctioned. He changed it and it had really great results. So it's a very rewarding experience with Vivint.

I had Vivint in Hawaii and I enjoyed their service. So when I moved up in Georgia I made contact with them and it was, more or less, the same people I'm familiar with. So I decided to get the same features from Hawaii. The installation went easy for them because the home that we purchased when I first moved already had an existing system so all they did was patch into what was existing and whatever I wanted additional, they added to it, which wasn’t much.

When we started with this joke of a company, Vivint, in Missouri, we were beyond thrilled. The customer service was stellar, zero complaints. However, we moved to Michigan four years ago and it has been a nightmare. Our first home that we rented when we moved here constantly had sensor issues, we finally gave up having them "fixed" because they would stop working again and this was on one of the main entry doors. Who can wait around all day every month for sensors that are always down? We felt like we were paying for a security service that left our home unsecured.

I had an ADT security system before and it wasn’t working well for me so I needed a different one. I went with Vivint but the only thing was I had to wait a while for them to come over here to my new place to hook up the system but I understood because everybody was getting security systems or getting their systems reconnected after the flood. Other than that, their installation guy went over how to operate everything after he put the system in. He showed me how to go to the panel and do different things. He was really knowledgeable and was very helpful.

Vivint was already installed when we bought this house, but we called the company because there were alarm issues on our first day. They explained everything to us and we really liked their services so we told them we were going with them. They never changed anything and the guy who came simply installed one new equipment for carbon monoxide in the basement. He was really good and he explained everything to us because it was like $250 for that thing. He convinced us so we were happy with that.

We have only had this security company 3 months and 3 times the doorbell camera has had to be replaced... if you can actually get a technician to show up on the day they say they will!! This is the worst company!!! Run as far away as you can from this company. We are a church and I would not make this up!!!

My brother in law had Vivint put into his home. He suggested to me to have their security system. Their reps were nice and helpful. We haven’t had very many occurrences of the alarm going off but they’re very courteous.

Well, I switch from Monitronics (which was a mistake in itself) to Vivint in March of 2014. Approximately 1 year ago the battery stopped working, and I was told I have to pay something like $75+ for a technician to come replace it, and when I was with Monitronics they replaced one for free. So, I have not used the security system since, and my mom passed away last week, and I am needing to eliminate all unnecessary bills and this is something that I was paying on for my mother. I was told I signed a 48 month contract, and would not be able to get out of it without having to pay 400 and something dollars to buy out of it. I told the lady numerous times that my mom died, and I cannot afford it, because I will be taking over payments and bills in her house, plus I am not using it.

A friend told us about Vivint and said they liked it. My interactions with the sales reps have been totally positive. The people that came out and installed the system were good. We ended up adding a lot of add-ons, which were more expensive than I thought, but I was happy to pay for them. The service is consistent and thorough. We occasionally trigger the alarm and they always call. We've been happy with the service.

Doorbell camera - This feature allows me to see everything. Love it! I would recommend this option as part of the standard packages. Eventually I would like to add more cameras to my home. Having access from anywhere is also very helpful. Glad I decided to invest in my safety.

My son was working through ACN and he referred me to Vivint. The interactions I've had with their representatives and installation team were good. The only thing that's been an issue is the way it works. We've been leaving it on Stay and there's nobody in our home and the sensors were acting up. Also, the whole panel needed to be replaced six months ago because it was not working. It got frozen and something happened where they had to replace and reprogram it. They were able to come out and take care of that in a timely fashion.

We recently had our Vivint Smart Home security system installed to replace an older system. The technician arrived on time, explained all the components to our new system, and installed it with no difficulties and no mess. We now have excellent quality video monitoring of our home, and can arm and disarm our system with the swipe of a finger from our mobile phones. We are very happy that we switched to Vivint!

Price was reasonable. System was easy to set up. Plus, they were supportive when I had a problem. I've been using Vivint's service for three years now. The recommendation of my sister who has their security system was the reason I chose them. Sometimes the phone app doesn't work and I have to adjust the temperature manually but I dealt with it. Also, the Vivint team has been great. The person who took care of installation did everything we asked and was very helpful in getting things set up.

My niece, sister, great nephew and I went with Vivint, so it's like a family affair. Up until yesterday, I was absolutely fine with Vivint, but it’s personally my fault. The sensor on the basement door has been nonfunctioning and they told me what to do but I can’t get my fingers up there to open it. I haven’t called them back to discuss it any further but I left and I might have used my key fob when I left around noon.

I have had my security system less than a month and the customer service has been horrible. Vivint charged my account $67 about 2 weeks after the install. I'm not sure what this charge is for and have called 3 times and no one in billing knows either. Every time I have been promised that someone will call me back as to why I was charged $67 dollars. No one has ever called me back. I am very frustrated and mad. It's ridiculous that Vivint is taking money out of my account and no one knows why. This has been a very poor start for a new customer almost to the point where I want to cancel and report Vivint to the Better Business Bureau.

Vivint came to our door and we had a good experience with the salesperson. He sold us on the system and we decided to go with them. We had Slomin's prior and it was quite antiquated at the time. We'd had it quite a long time so this came in time. Everybody now has more state of the art systems and they seemed to have a nice one. I had no problems with the installation and we like the system but I wish they weren't so expensive. My husband had mentioned that when we were talking the other day and I was surprised. It is high, but you feel secure with it and you can't put a price on feeling secure. We've had it now for quite a few years. I enjoy getting alerts on certain things and I am happy we have Vivint. I have recommended them.

When we first started out with Vivint, they had my wife sign the forms and not me although I'm the one who originally entered into the contract. Then, they gave us two defective thermostats and this is in the very beginning, October, 2014. Our entire home was running on electricity and it kept our heater on emergency electric so it was costing us $500 - $700 a month bill-wise for our electric service. They kept on the auxiliary pump because it wasn’t kicking on the heat pump during the winter time. But they replaced them so it was okay. They corrected that and gave us credit back for a couple of months. As time went by, it got a little better. Later on, we got a few more goodies as far as things that we needed like fire and smoke detectors.

The technician was awesome and professional. He did a fantastic job. Since it is the little things that help set a company above the rest the only thing I would recommend would be to stucco/patch the holes made from moving or removing and cleaning up.

I moved into a house that has the Vivint security installed in it and called the company to have the service transferred into my name. The rep told me they could do it and gladly took my payment of $52. After processing my payment, the rep then tells me they cannot transfer the service to my name because I did not have the required verbal code, so the payment I made would have to be refunded and it will take 7-10 business days (no problem right?!). It has been 3 weeks now and I still haven't seen a single penny! I have called and called Vivint only to have them hang up on me or leave me on hold for a good while while they "look" at the account and see what's going on, only to have them "look" at the account for 15, 20 or 30 minutes and never get back to my call!!! The customer service reps for this company really really suck!!! Oh, and by the way, 'till this day I still haven't received a single penny!!!

I LOVE LOVE LOVE our new Vivint System! It is the best money I've spent in a long time! It's so intuitive and easy to use, I feel so much safer knowing my family and home is protected. The install was smooth and clean and our installer was amazing to work with! I highly recommend Vivint for all of your home security and automation needs!

We have Vivint as the security provider for our business. It's been here since we started. The guy that came out was really good. No issues at all. There were a couple of times where the alarms have gone off and they've reach out to us and were very much responsive and professional.

The new home we moved into already had a Vivint system. We just carried it over and I'm very satisfied with it. And when the smoke alarm wasn't working and it had to be replaced, a Vivint tech came out, although at that time, they didn't realize the system was already in place. So, he did some update into the system, put the new and working smoke alarm and some key fobs.

Vivint's service has been outstanding. We've got the package with window breakage, sensors, and front door features. We live out in the country and that's basically what we needed. Their sales reps scheduled and when they did, they were there. Also, the installation team was very professional and courteous. My wife was here when they installed everything and they did a very good job. We always manage to trip the alarm accidentally and the people that respond to us were very good. I have absolutely zero complaints with their service.

I got the camera on my windows and doors from Vivint. I also have the thermostat and all the standard stuff. Their sales reps were very helpful and they explained everything very well. Their technician hooked everything up really fast. Then, he made sure that the app on my computer and my phone worked. I felt like a pro when he was done. I love Vivint's service so far.

Now that I have Vivint home security, I feel much safer. The equipment & the app is very easy to use & the sensors are discreet. The touch panel is easy to navigate. I would definitely recommend Vivint home security to everyone!

From start with Chance ** my Field Service Pro installing my system & teaching me how everything works & helping to set up my app on my phone to the service & protection I receive from having Vivint I can't express enough how grateful I am to have it. I feel safe & having access to my homes while I'm away is absolutely wonderful. I know they've got my back & this by far is the best security one can have. Thank you everyone at Vivint & to Mr. **.

Called and cancel service to go with another company. Customer service never informed me to put cancellation in writing when I called. They denied the call ever took place. Vivint refused to reimburse me. They were not monitoring my home. They never called and reported to me that my system was not communicating with them either. They would send a signal out to test to the system. So they were not doing what they were paid to do. So why should they get paid. There has been times when I accidentally tripped the alarm myself during the time I switched to another security company and Vivint never called. This makes me wonder if they were ever monitoring my home.

A Vivint salesman randomly stopped by my house one day and he gave me a deal. He was a really nice guy and he knew what was going on. The installation team was here within 30 minutes and the guy was pretty quick. They walked me through pretty much everything, all the apps and how it was set up. It's been great and I like the fact that I can add everything on my phone. But I was having some issues with the app. Three months ago I did an upgrade on my system and when I called the help desk, they walked me through it. I did a new download of everything and every single thing has been good.

I stopped using Vivint for my home because of the pricing after my service contract was up. They didn’t want to discount or do anything until I actually canceled and then I got an e-mail saying that they would do it for half price. I didn’t feel I was getting value for what I was paying and they weren’t willing to do any upgrades or discount my current system after I’d been on the contract for even after the 36 months I signed up for. I still have Vivint at my business until October. The only reason I continue with them is because I’m under contract and I will review it at the time my contract ends. My overall experience with them has been positive until loyalty wasn’t a factor for them to keep me as a client.

Vivint is a company that will leave you high and dry once you sign a contract. I have been ignored the last few days trying to get a resolution to a very simple issue. Once I told the account rep what my issue was she just flat out stopped responding. Our install was a week ago and still isn't finished. They apparently came to without all the equipment we agreed upon and left our home only partially protected. At this point as they have not fulfilled their end of the contract I'm ready to yank everything out of my house and go back to ADT.

Everything was excellent so far. We have had issues with scheduling technicians to fix a camera in the back of our house. The representative was very professional and explained everything well. The representative who signed us up also has stayed in contact.

I had a Vivint alarm system installed when they first started out in my area. First it was a disaster because it took them about ten months to finish the install. After about three years I saw that Time Warner had the same service for half the price of what I was paying so I called to see if they would match the price and they apparently tricked me into a contract extension without my knowledge. So now I sell my house and planning on building a new one and was going to have a Vivint alarm in the new house until I call to cancel the service until I'm able to get my house built and moved in. They tell me I'm unable to cancel the service. Even though I no longer own the property or anything else they still insist on charging me.

I had excellent experience and I absolutely Love my service with Vivint and would recommend it! I feel safe that they have a rapid response time and the camera and intercom system is the BEST thing ever. I was most impressed when I was able to use it out of town! Thank you Vivint for great service!

Just letting you know happy with system and would recommend it to a friend or to a family member. Was nervous at first. Had a couple of issues with the system. Call it a getting used to it time. If I do have anyone ask about the system I would tell them. It is very handy. I do like being able to unlock the door from my phone. Hand is starting to hurt. Have to call this good enough.

Vivint went out of their way and got me more than they were supposed to. I have the standard alarm, glass break alarm, the camera, and wall socket module for lights. But I negotiated with them, and now got the door lock deal. Plus, I got them down to three and a half years contract. Also, their service is cheap. In the past, if I have an issue, they were right there. I've even bought stuff on eBay and hooked it up. I called them and they helped me do it over. They're a pretty good company. I would go with them again.

Eric ** did a great job with our install. There were some things that didn't go as smooth as they should. But it wasn't his fault and he did an awesome job working around the hiccups and got our installation completed in time. We are happy with the system and love showing off to friends and family

We started looking at home security systems a couple of years ago. We did a bunch of research online and then ended up using Vivint. I like how you could talk to them through the panel. In fact, that was one of the deciding factors, along with the fact that they came out and installed it versus some of the others like Frontline or the other names where they send you the stuff and you install it yourself. The installation team was very good and they also told us how to use the product. So far, I haven't had any issues with them and when I've called a couple of times with questions, they're very helpful. They're easy to get a hold of and always responsive.

My husband was in the hospital and someone broke in my back porch. There was only one door between me and them. So I decided it’s time to get a security system. We have the basic security from Vivint including the glass breakage if anybody breaks the glass and gets in. It's fully covered. The sales rep from Vivint was very nice and helpful. He answered all my questions. Then, there were two of them who came to install and they were very good. They cleaned up their mess where they had to bore the holes. They swept up their dust.

We have had our install just going on two weeks and have had to call in several times already because their products are NOT performing. We have had issues with EVERY product. Unable to view cameras, thermostat can't adjust etc. NOT worth the $.

We go away often and we like to have security so we can check it. Vivint didn't do it properly. They should have put the right stuff from the start and we wouldn’t have problems. They want to do everything as cheap as possible so they send the guy out two or three times even when they don't have the right stuff yet. And then finally, we get a false alarm and they said they're going to charge us for it. I said, "That's enough, we'll cut them off." They should know better. It costs them money and it is stupid. If they look at it, I will recommend them. But otherwise, I won't.

With the Vivint mobile app, I can go ahead and check the status if I'm away. I also like the wireless aspect of it so I don't have to have a wired AT&T phone line for the system to work. Those things are convenient. Also, it seems like the service people were very responsive if I ever had an alarm or having an issue. I just call them very quickly.

I love Vivint's service but it was a very rough start. I moved into a new house, all new construction. When I initially had the service call, the installer made a lot of mistakes. He didn't give me a lot of information and didn't get me set up with the security password. So when I first had to call and ask a question, I was asked for my security password and I didn't know what they were talking about. It turned into a very long, rigorous process for me to prove that I was me. But once we got things ironed out, it's been fantastic.

We had heard about Vivint through a gentleman that my husband works with. We liked their overall cost. It was a lot better and more reasonably priced. We got the thermostat, carbon monoxide detector, and smoke detectors on both floors. We got it set up so if for some reason the furnace doesn't work and the house drops below a certain temperature, it notifies me. At the time that we got it, we had a really old furnace. My husband was away a lot and I was trying to take care of everything by myself. And with me working a lot, it was good to have that notification available if it was needed. We had techs come out and install everything for us, and they were very polite and cleaned up their mess when they were done. They were also very informative. They took the time to explain everything to me and help me with all the techie stuff like how to get it on my phone so I can monitor my home when I'm away.

Agent was very nice, and patience. However, I have had several issues within the past 6 months with my service. Camera has been offline too many times. Today I was very upset b/c my camera doorbell is not working so now I have to pay $49 fee for a tech to come out and fix it, I have to take off from work b/c they have no availability on Saturdays and I have NO doorbell or camera service for a week. If this continues I will have to cancel service and go to ADT or purchase my own cameras. So inconvenient!!! My fee should be waived or even better there should never be a fee for a tech to come out and fix a Vivint problem.

From the first phone call made to inquire... right on down to the installation, first class all the way. Feeling safe and secure and above all... valued as a Vivint customers. Very innovative use of technology. I haven't had much need for customer support, however I trust they will be most helpful should the need arise.

Vivint installed a security system into my parent's home. And when I wanted to have one, I went with Vivint too. The service package I got included everything except the cameras. I got the big package as I wanted a security for my home especially that we tend to go on vacation and away from our home and I like knowing that our home is secure and that I can do everything off from my phone. The service so far has been excellent and anytime we've had a problem, Vivint comes right away to fix it. It has always been good too with the sales representative and the installation crew has been knowledgeable and friendly.

I use the app everyday but it doesn’t work half of the time. When I was looking for this guy that was in front of my house, I went through my recorded clips, but there were nothing there. It's really upsetting since my settings are set on record. The batteries in the front door dies every month or sometimes more than twice a month because it's so frequently used. And this morning, I got a notification from the patio door about it. It would be better if Vivint came and changed the batteries in the system instead of just sending them to me, which I've never received. Also, I asked for a silver door lock and they could've sent me that, but I got a gold instead.

The installation was easy and it went well. We were happy with the installers. So far, the system is good, except for a couple of really small things. One is, on one of the windows in the bedroom, the magnetic piece fell off, but they sent me a new piece. The other thing was when the electricity went off, the thing kept beeping until the electricity came back on. I called the company about it and they told me that I needed to take it apart, take the battery out of it, and it would stop beeping. However, when the system was set up, they drilled a hole in the wall to run the wire through and the wire fell back into the hole. I then had to fish the whole thing out of the wall when I had to take the battery out and it was a pain in the neck. But other than that, the service works great.

I liked Vivint’s options and the equipment they had. Their pricing for my package is a little high but it’s okay. I got their keypad on the door lock which makes me feel more secure. It's also pretty good to be able to view my house from my phone. And when I called Vivint, I had a pretty good experience. There was no problem getting through to them and they were friendly and they were able to help me.

Vivint sends a high-pressure salesperson to offer you a free installation. They don't explain that you'll pay $50/month. (That was 10 years ago.) After several years we decided to cancel the service. It was very difficult to cancel. Instead of meeting our request, they would transfer us to someone who would try to get us to stay. Finally, we succeeded though they always charge an extra month following the cancellation. But do they use that time to come and uninstall their electronic equipment. No.

Before I agreed to a contract I asked if Vivint cameras monitored 24/7 not just off of motion. The representative told me yes I could always go back with my Space Monkey and check. My car was broken into on April 12, 2017 right in front of my house. I checked the camera, no footage. Space Monkey wasn't connected. But once the tech came out, he stated Vivint gave false information. It doesn't record 24/7. It only picks up motion sometimes. One rep offered a refund. Once I called back the other told me I had to have another tech come out and see if it's working. He was very rude and didn't want to refund my money.

The security service from Vivint has been very well so far and their reps were very friendly. One time, we had this alert thing on it and it never did go off. The alert came on. We had to go as quickly we thought we could get it off but it didn't ever come off on the screen. But, it hasn't caused any problem and so we didn't worry about it. For the most part, everything has been fine. It's a good security system for my parents to have and my father, at 90, does a good job with it.

We have our internet and alarm service through them. We need internet so might as well get it through Vivint as through anybody else and then the alarm service because we travel. We've been satisfied with service. Everything has been fine with the sales rep and installation team. The only feedback I have with the company is that occasionally they chose our house to be like a relay for internet service and then when that didn't workout and without letting us know they changed it to one of our neighbor's houses. The changes they periodically make sometimes cause our service to have to be rebooted and it's a bit of a hassle. If I was referring them to a friend, I would probably say be sure and check with AT&T and others in terms of cost.

My friend said Vivint was good so I got it. But I regret it since day one. The camera's not working all the time and then sensors failing. And it's $100 a month when I can get a security system through local outfits for $20 a month. The guy came out and looked at it a few times and got it working for a week or two and it doesn’t work again. I haven't had any issues with the guy in town that services them. He’s been great. It’s just the equipment seems to be junk. It's had its ups and downs. I’ve had my wife’s vehicle get cleaned out right in front of the camera, less than 20 feet away, and not a ** thing on the camera. Why do I pay for it if someone can come out and completely clean out both vehicles in my driveway and not get any of it on camera staring at both vehicles.

Vivint reps came by the neighborhood. I like what they were saying and their prices were competitive so I went with them. I have their app so I get contacted through there and the rep will call me as well if the alarm isn’t disarmed in time. So far, there has been no problems.

As my city continues to grow, so does the petty crime in it. I decided to install a security system after my neighbor's home was burglarized. He chose Vivint and I had some minor experience with the system from a friend's house as well. I had seen the equipment and I think it is top notch, so it was an easy choice for me. 3 days after everything is installed, I begin to run into problems with my indoor Ping cameras. The ability to two-way talk with others in the house is a great feature...if it worked. I discovered this feature after the installation was complete, problem was I could talk to them but they couldn't talk to me. I contacted customer support and they ran me through the process of factory resetting my cameras due to the panel receiving a firmware update. I completed the reset and everything worked fine. Few hours later, now they can talk to me but I can't talk to them.

Don't ever do business with Vivint. They are a ruthless greedy company who will do everything they can to screw over their customers. Regardless of what their cancellation policy is or their statement about unforeseen circumstances, they will not let you out of your contract. We had to move due to my wife's job and sell our house. Because we rent now and Vivint can't provide their "services" to us at our new residence, they want the full amount left on the contract. What's worse, the person who bought our house said they would take over the contract and then never did so I can't even get the equipment back.

My parents and some of my friends had Vivint and were happy with it, I didn't look further. Because I am a single woman alone, I have the basic security on the doors and windows, and the smoke detector. I called them when I had a problem and they scheduled someone to come out and walked me through telling me how to fix it myself. I did that and it worked. Then they had to replace my panel. I'm very happy with Vivint and I felt very secure. Anytime I've had an issue, they got on it and fixed it. The technician was good and he knew what he was doing and got it done. I also love their mobile app, it’s great.

Cancelled my service months ago. Called Vivint because they were still taking money out of my account. Lady told me there was no record of my canceling my account. In order to do so it would take another 30 days and again more money. This is robbery! Beware.

We had decided that we wanted to get some home security just to be safe. We were going out of town at the time and it felt safer if our house was monitored. We also needed cellular service because our home does not have a dedicated hard line for phone. At the time, Vivint had the best packages and their price was better than everybody else's. We have a 44-month contract with them and about 25 sensors in our package, and they monitor 24/7 which is nice. During installation, it was just one individual and it went well. He was very thorough and he did his business.

My service package from Vivint includes the necklace if I fall down and two security cameras. Their rep was good and explained everything to me. Then they made the appointment and the installers came out. It was done the same day and everything went fine. The services are good and they recently updated the face of the screen with different colors if I punch in it.

A relative of mine has Vivint. Their installation person did a great job. However, Vivint is not the best service. I had a lot of equipment issues a lot of the time. But I'm locked in to a contract. Also, their customer service could be a lot better. I can call five different representatives, five different times and each time I'll hear something different. They're not trained all the same way. It seems like they are all being trained by different people. It's frustrating.

Got camera online and moved some equipment for me. Moved the panel box next to the garage door, tested all equipment and got everything running smoothly. Hook the panel box up in the garage for me, after running a new line, picked up all trash, filled the old hole in the wall from the panel box old location and made it look very good. They did a very nice job.

My installer was the best he explained everything in detail and was very courteous. He also took his time and checkers with me on the best way to install wires and to make sure it was OK with me. He left me all the info I needed in case I had questions later and also left his cell number just in case I had problems within my 3 days.

I have made multiple attempts to make sure my service was cancelled after my contract was up. I have made phone calls, I have sent emails and I still receive bills. 5 months after my contract was up and I made it clear I wanted this service cancelled I received a collection notice in the mail. Needless to say I am at my wits end with this. I am waiting for an account manager to fix this situation. If they do not correct their mistake I will take further action either legal or maybe even NBC Responds. I'm sure the news station would love to tackle this consumer issue on the local news.

My husband's friend is the Vice President on the Vivint Solar System, so I decided to go with Vivint for home security. The reps were great and the technicians have been awesome. The CO2 detectors in our house went off, and we did have CO2 in our house. With that we are totally fine with our security system. We feel safe and I have a lot of peace of mind. I also like the cameras. I can look at my children and see what’s going at my house when I’m gone. I really enjoy the system that we have. We’re so happy with it and we’re going to keep it.

The Vivint package has all the different features minus some of the newest stuff like the Echo. It was the next level versus anything else on the market. Their rep was very informative, laid everything out, built it out, said this is what it would be and it worked out. Then we had a lot of stuff to put in and it took 3 or four hours to install. Also, we had security before, so they took over all the security stuff as well. After installation, one piece of equipment went sideways and went faulty, but they came back out and replaced it. Everything's been fine since then.

Purchased from them service package that includes the camera and the glass break and the motion. I needed more motion and I'm thinking we should put another camera in on the porch, but they didn’t have the outside cameras at the time. It's nice to be able to go online and be able to see what's going on at your house. I wish there would have been more motion put in through besides glass break because sometimes the person can break open the window and get in and still be in the room. He might not trip the one motion detector which is in the center of the hall. They have to go in the hallway to trip that, but that’s the only thing.

My brother had Vivint and was happy with it so he referred me. I got the basic windows and doors service package to feel safer. I've always had really good service, and they were friendly and knowledgeable. The installation guy knew what he was doing and he did it in a timely fashion. I use the mobile app all the time and it's pretty good to access the security system anytime, anywhere. I've had the odd time where it said that it's unable to connect but that's pretty few and far between. For the most part, anytime I wanna go on to it, it's good.

Great product. I'm truly satisfied. The technicians that installed my system were very cordial and did an excellent job in explaining how the system works. I would definitely recommend Vivint to family and friends. I look forward to a lasting relationship with the company.

The app freezes often and doorbell clips won't load. This is frustrating as a consumer as I'm often not home and can't see who is at my door. I pay a lot of money each month for this system and would like it to fully function. I have troubleshooted with Customer Service a few times but it hasn't solved the issue. My installer was very knowledgeable and friendly but left all his trash and dust everywhere in my house.

I have monitoring and cameras which came with the basic type. It's been activated once by accident, but it turned out to be good. Everything went according to plan and so the cops came in, found out somebody that we knew was in there and it went the way it's supposed to. I enjoy it and feel comfortable with it. The installation team was professional, got it in pretty quick and we had no issues with it. I'd recommend Vivint to anybody, I think it's a good all-around system and I can get on my phone and check out my house whenever I want to.

I have Vivint for two years and I have a couple of motion sensors, door sensors, smoke alarm, and most recently, the doorbell camera included in my package. We got the doorbell camera because we wanted to record what was going on in our front. But, that was the thing I'm least happy with because it does not record all the time. We've had a couple of issues with it, the servicemen coming out and Vivint trying to charge us for the service call when it's obviously a technical problem on any issue. However, they have waived the charge but that was the least accurate feature.

I had ADT, it was pretty old and I liked all the features of Vivint, so I switched over. At the time, my ADT contract had already run out. I had cameras put in and I am not too happy with those as they got to be plugged in and have to be inside, shining through the windows, so I get a lot of reflection on the picture. But other than that, it's pretty good. I bought a new house and signed up again when I sold the old house as the guy who bought it took over my Vivint contract.

I got the equipment that I needed from Vivint at a lower cost and have had it for about four years now. I got the motion sensors for the windows and doors, as well as the fire and flood alarms. I had a battery issue which was irritating because the battery starts wanting to go dead once the electricity goes out. I've been disappointed about that because the gal basically told me that if I wasn't happy, I could buy one at Home Depot for $30. She said that the batteries are supposed to last up to eight hours, and if it were to completely shut down by then, they would get the notification saying that there was communication lost, and that would be the only way that they would replace the battery. That was the only negative effect from customer service.

I heard about Vivint from a friend of mine in Texas. So, I had Vivint in my home there and I decided to get it when I came to the Douglasville, Georgia area and then transferred to the new home where I am now. The sales representative that I had in Texas was good. I've always liked the way their panel talks. I moved into a neighborhood where the houses are a lot more in close proximity and they can hear that alarm when it beeps and it says “ooo-oop”. I had a little problem with communication when I was doing the deferment. But they rectified that in deferring the service a little longer. However, I’m trying to get used to the new panel. It's a bit different than the one I had before. But the one I had before wouldn’t work because it took the guys a long time and they said, “Well, we just need to go on and switch this out because it’s not working the way it’s supposed to.”

My friend used Vivint and had a good experience so I went with them. I purchased the door alarm which is all we really wanted. We didn’t need anything else. But, it's way overpriced. I wouldn't have even done it except it was right before we had our first kid. In a moment of just being scared about having a kid without a security system, we caught ourselves in the one month period where we would've made a decision like that. It works just fine for what it is, but the contract length is 43 months, which is totally bonkers. It's all my own fault. I'm not blaming anybody but myself. I'll never re-up. They can't pay me enough to re-up.

Vivint had a salesperson walking around our neighborhood and we had just moved in. I had never heard of Vivint till I talked to that person and I got interested. He was professional, knew the product very well, explained everything in detail and what they had to offer and the specials. We’ve been with them for three years now and we got the latest panel. The house was already pre-wired for the sensors, so they were able to take that over at no extra charge. If we have any problems and somebody has to come out, the customer service and technicians are good. I like them a lot and I've recommended them two or three times to people. I'm impressed.

I thought Vivint was great until I sold my house and moved. I planned on moving the security system with me but the new owners wanted to keep the security system. I followed the instructions from Vivint to transfer ownership. Unknown to me the new homeowner's weren't successful with taking over the contract and had problems with the system not working so they threw away the equipment. Since the transfer wasn't successful I have been paying the monthly fee for no equipment and no service. I understand the importance of contracts but feel like extraordinary circumstances deserve some leeway. Vivint was unwilling to work with me and I'm left paying $50 for multiple years for nothing.

My experience with Vivint so far is excellent. We already had ADT for about eight years when a couple of people went to our house and presented about Vivint. They included a couple of things that we did not have before. ADT only has this wired form protection in the house and did not include smoke alarms, while Vivint is wireless.

Vivint's saleslady, Megan, came to market their security system to us, and we agreed to try it out. But Vivint sucks. First of all, Megan never told us that it's going to be a four-year contract with them. She left a lot of things out. Supposedly, in the contract, I can contact them within the first week trial period and tell them that I don't want the service anymore. But when we tried to contact her within the trial period, she never replied and nobody responded from Vivint, and therefore she left us hanging and we got stuck with Vivint, and that's why we couldn't go back to ADT. We just had to cope with their system, even if it's not to our liking.

We have been moderately happy Vivint customers for 4 years. We paid activation fee, purchased some equipment. All in all we paid Vivint approx $3400 over the course of our contract. The contract ended a while ago and we have had no reason to cancel until now. Because I was planning to upgrade my system with some extra sensors after some renovations on my house, I was waiting for a call from your customer retention team to lock me into an extension for quite some months already to no avail. Given the multitude of options for very sophisticated alarm systems in the Southern California market, I was assuming that Vivint would not want to have me shop around and to even consider going with another company. Since no call came, I finally picked up the phone to see what I am worth to Vivint as a client. Boy was I surprised when I thought that I was a valued, loyal client that was going to be received with open arms!

I had a prior service that I wasn't happy with. But I wanted to go with Vivint because my friend had it in Ventura. Their sales reps came up to my house and said, "Oh we were the ones to initially put your alarm system in and we wanna upgrade and change it." And then I realized it was a completely different security system. So it's a little being switched there. But because I was interested in them, I was okay with the thing but I don't think their approach was really good. The installation went really well. They were really professional once I let them in the door. And the way they changed out the doors and the whole process in explaining everything to me was really good. However, when they put in my new door locks, it's a keyless entry and they never told me how to use it or what to do. It worked with my phone but it was not as good as I would have liked it to be. They should explain it a little better and teach us how to set it up or how to do it.

I've had Vivint for about three years. We purchased the fire alarm and the breaking, entering. I was told that I would get free installation for a certain amount of money. I thought the $99 would cover my house because we went over that in the session. But when the guy got here it ended up $300 because he recommended that for example I need to have the installation in the ceiling and they were more expensive.

I heard about Vivint from a neighbor who uses. The sales representatives and installers were all good, very professional and friendly. It’s been working fine but there are times when it’s not communicating with the base. When I reached out to customer service, they were helpful and able to fix things whenever there was a problem.

I was with North American Power business and one of the five businesses was Vivint and that’s how I got signed up for Vivint. The service package that we chose was door alarm and window alarm. I have a panic button and a camera. I was helped by their representative. They came out and then they evaluated what was needed and where and I followed their advice and got those different items. Each one that came was very helpful and I can relate to them. They said, “Well, I think you need an alarm on this door. I think your camera should go here rather than in the hallway.” They were very helpful and everything was fine. Very satisfactory.

Great products and overall experience but it comes at a higher than average price. The entire package comes in a very sleek, user-friendly packaging and you definitely feel like you are getting a superior product. However, the monthly price is sometimes what you would pay for another company or a different setup. Also, you are entered into a long contract; 60 months, if I'm not mistaken. The fees do add up for installation and pieces of hardware if you don't get them waived (military, etc). But every false alarm that we've had (kids dropping something, not disarming fast enough, etc) has been handled well over either the phone, app or the control panel.

A neighbor of mine had Vivint so I got them too. We've had no problems with the representatives at Vivint so far.

I've had a security system for a while and I previously was with Comcast Xfinity. I changed my control system so I decided I would change the security system as well. The representatives were nice and I like the system. We have workers that come and work in the house from time to time, cleaning and other kinds of things. On the occasion that we weren't sure exactly when they came, what time they started, I went to the cameras and pulled out the films to determine exactly when they came to the front door.

We bought a home that had Vivint and spoke to the seller about it and he recommended it. It was already installed so we confirmed that we wanted to continue the service. We like that the control panel is live when the alarm is triggered. There is someone on the other end. We've had a couple of situations where that has happened in false alarm mode and we appreciate that feature. Also, we've had a couple of interfaces where there was a minor issue and they talked us through it. I was able to correct it on my end because of their technical support over the phone. We're pleased with it, like their level of support, and feel like it's a good system.

Have had Vivint for over 10 years and have never had a problem with the system or the people. When we went to their "cell phone" option of security, it really made a difference. Now we no longer worry about who has the fob, as we can all access the system from our cellular communications devices. When we moved, there was no problems getting the newest upgrade in our new house before we ever moved in. Yes, they overlapped the systems.

Vivint is a little bit more advanced with the remote access than my previous provider. But when I leave town and come home, the cameras were not activated or the system is down. The screen was supposed to be in color and it did after some time. I have to re-plug and reset it, unplug the battery once or twice a month. And it's like a two-hour reboot. When I called Vivint, they said that there's a new system update and just to try to reboot it and maybe there's a power surge around. But I never had that problem with any other company. So I can't be out of town for a week and have the whole thing not working. But the sales guy is fine and the customer service is great. If I call them, they'll talk me through it on the phone. If it works, I'm happy with it. But it's just unreliable especially for the cost. They cost me double the money to pay before. But overall, it's great technology.

I have the basic package for home safety and security. The installation team was fine and friendly but the sales reps told me they could do stuff that they can't. They told me some features would be included and I could have security at my gate that I don’t have. As soon as our contract is up, we're going with a different security company. They over-promised and under-delivered.

Vivint was fine except for back in October they disconnected our system to upgrade their system but they didn't contact us. When we finally got somebody out there, they were like, "Oh yeah, Vivint did that." And I'm like, "Oh, that's great. Good to know." And I probably needed to call them anyway because the same things happened at my house because our system is not corresponding with our internet and there's no reason that it shouldn't. We have entertained switching to another company when our contract stops just because it's so much cheaper.

Vivint is a good company. I've seen them do the installs around the neighborhood and I've had it for about seven years already. I put one in a different house, and then I referred my daughter to put one in her house. Right now, I have the doorbell opener and three flat cameras. What I don't like is that we purchased cameras for our other house, and when we had to get a new panel put in, those new cameras would not accept the old cameras, and that was a loss of money. We tried to see if we can get those cameras back to upgrade to the new cameras, and they told us that they don't do that.

I had a security system before and was very happy with that but my contract had run out so I was paying by the month. The Vivint rep came to the house and high-pressured me into buying their system. He was a very sleek salesman. I knew Vivint had a bad reputation but I ended up getting the service and it was a terrible nightmare. He had a crew who was riding around and the minute I signed the paper, he called them and they were in the driveway immediately. It was the worst thing I ever did and I should have never done that.

My son has Vivint and some friends have it too so it seems to be good. Their reps have all been excellent. The one fellow that’s been out a few times to our place has been really good too. There’s been some false alarms because I’ve put the Stay Home on at night when I’m home alone and forgot to turn it off when I was going out. It’s awesome when they come out to see and talk to us. I really feel a sense of security. We live out in the country so I’m home by myself and had some real crazy experiences such as problems with break ins before I had the system. So far, it’s been great and I love it.

Vivint came to my door and I also found out that they went to the same church. They're great and I love them. I’ve been as pleased as could be because they call me back as soon as the alarm goes off such as when I stupidly open a door and forget to turn off the alarm. I appreciate Vivint and it’s been a lot better than the competitor that I was with. They are a lot more attentive to security and make me feel secure in my home. I can look at my Vivint online on my phone and double-check to make sure that things are locked up. And that app is not hard to learn. Also, their reps are kind and polite. They’ve done their job the way they’re supposed to. I haven’t had any problems with them at all. It would also be great, though, if they could call me directly on my cell phone and let me know exactly what’s happening. If I’m away from the house then I would know to get back there sooner than later even if I’m working and make sure that everything is okay.

A Vivint representative walked up to my door, and he explained a few things to me. I had ADT at the time, but when he talked about what Vivint offered and what they charge, it was a much better deal and much more high-tech than the ADT system, I had so I switched to Vivint. I got their security system along with the thermostat attached to the system, a plug I can turn on and off for light, the wireless camera, and the digital doorknob to unlock the house with.

I have two homes outfitted with this Vivint equipment. I feel like I was misled into this 4 year contract, which I will be cancelled as soon as the 4 years hits. I have had nothing but trouble with the equipment in one location and Vivint's answer is always something like, 'use super glue' or 'cut it to fit'. Faulty equipment has resulted in several false alarm fees. The fire alarm has gone off and Vivint hasn't responded, fortunately we were home. I have not had any issues with my other home, except that the equipment is cheap looking, the doorbell is falling apart. The four year contract is ridiculous, but ultimately my fault for not reading the 'fine print'. I would not recommend to anyone.

We got Vivint for the aid of use, like my wife going into the garage being able to disarm the system without having to punch code. I've got the security, the fire alarm and the carbon monoxide. Bought the remote to set and disarm the system and also the combination lock for the front door to log on. The sales rep that I spoke to was when we first had the house built and I called if we can get the service. I called a couple of times more but one time, I ended up hanging up because I didn’t like the attitude of the person I was talking to and then he wouldn’t do anything to help me correct the problem that I was having.

The installation of our system went fine. I have the basic system and I've been happy with them. I don’t have any problems anytime I have to call them. I would recommend them.

Vivint was the first home security company I contacted. Their sales representative showed me demos on his computer, and wrote everything down for me. Then the installation was smooth. The guys were very polite, and explained everything to me as they were installing. So far, it's been a good service.

My wife had been talking about getting an alarm system and the Vivint sales reps happened to show up at the right time. They came knocking on our door at 8 o’clock at night then two guys showed at 9 o'clock to install the system and finished putting it together at 11:30. We have it for two years now and whenever we've had problems with the system, I call them and they either send out the part or send somebody out. Recently, I had a sensor problem and they sent me one in five days. I called them, hooked it up and everything was fine. I definitely recommend Vivint.

We sold our house so fast we ended up being in a rental house in not a good neighborhood. We couldn’t find anything else and we just had to live there because there was no place to. One time, I was outside and watched my neighbors get robbed during the day. Even the robber told me, “Hi,” and it was scary. So when a Vivint salesperson came at the door, I told him to hook me up right that instant. So I got a service package that includes security and glass break. Had a fine interaction with the salesperson and the installation went great.

The sales representative Drew was very well spoken, queer and intelligent. He talked to us about the installation and provided a lot of helpful information. But there's a lot of information up front that wasn't quite accurate. He quoted me $49.99 but that didn't include taxes. At first I got billed for $49.99 and then I got billed for $54 which is what my premium is. The tax should have been included when he presented the amount. He also told us that we would get the first two months free. I called the corporate office and they didn't know anything about it. But I gave them Drew's name and he said, "Yes, I did say that." So I got the first two months free. But it bothered me that they didn't go through. It was a lot of promises and then I had to correct that myself but it was corrected.

We had a security system before but everybody else had Vivint and they felt good about it. It looked like Vivint worked pretty good and we got it too. They put it in and it's been working great. My wife decided she needed the features like the motion sensors and the one where we can do a lot of stuff just off our cellphone. This is a feature that was not available in the security service we had before. However, our old one had a real loud alarm system like a big speaker deal that you could hear the next county over. Vivint doesn't have this and it goes directly to the operator where they contact the 911. We've been using Vivint for a couple of years now and our service has been great. I have recommended them to several people and I wish that Vivint would give me $500 for a refund about it, but they don’t.

I have had Vivint for just over a year now and in that time I have had the panel replaced twice and the doorbell camera once. Once for free and once at my expense and the stuff still doesn't work right and nobody can seem to fix what is wrong with it. My doorbell camera doesn't seem to ring when pushed until after the person is gone. It actually recording is hit and miss. Currently the panel doesn't even beep or tell you to disarm when coming in the house and no it's not on silent, and the app is not loading my doorbell camera at all. The only good consistent thing is my indoor camera. I have never had problems with that.

I got video cameras, thermostat, a couple of the appliance modules and Vivint's basic system included in the service I've purchased. So far, the service itself is fine but I'm not happy with them because for their price point, which is up top. We're already paying a premium service but on top of that, we still get charged for the service calls and anytime anything is installed. If it goes out, we're stuck with a service call again. They should be including a lot of things that they're charging for. Nevertheless, their installation team was great.

We’ve had a couple of issues and their reps were able to take care of those and have them resolved. Their technicians seem to be competent as well. All in all, everything is working just fine.

Vivint's service is okay, but most of the time somebody is home so we haven’t really used the system that much. Other than that, everything is good with their sales rep as well as their installation team. They came and installed it and they're professional. So far, I've been satisfied with the home security.

We have Vivint's security and so far, we're very satisfied with them. We've had. Their service people who came over, as well as their installation team, have been very professional and prompt.

We've been hearing a lot about crime in the neighborhood and so we've researched some alarm systems. The service of Vivint has been pretty good. There was one instance where I was trying to get the panel replaced. Then, Vivint had come out and fixed the panel a couple of times but the problem wasn't resolved. It's been a little bit of a hassle to get the panel replaced. They wanted to keep fixing it, instead of replacing it. Then, I had to personally request that Vivint replaces it and they were going to charge me. And then, because of the work history, they didn't end up charging me. Although the cameras missed a lot of stuff, Vivint has been okay.

I was looking for a home security where I didn’t have to rely on a phone, so I got the basic package that Vivint had. Then when I moved, they were able to move the system and came out to my new home and set everything up and made sure that it was all working and functioning correctly. I’ve had no problems with them at all.

The people that I bought the house from had Vivint. I decided to keep it as I like the monitor box, which is the controller sent for the house and the phone and I can check the alarm system from the phone. The customer service has been good and I've been satisfied with their service.

Vivint's so called "technician" had no idea what he was doing. He had made 2 huge holes on both sides of my wall and they are now refusing to pay for the damage or repair it. The customer service is full of false promises and will tell you anything you want to hear to make the sale. Be aware! Do not do business with this company! Not worth your time or money!!!

It's a piece of **. It logged me out and will not let me log back in. Waste of money! I have created different emails and passwords and still nothing! Just got it a couple of weeks ago and already regretting it. I don't recommend this system to anybody!!!

Somebody from Vivint stopped by our office, and he was the one who always came till the system was installed. We got outdoor cameras included in our service package but we had to pay extra for those. Then the installation team had to come two days to install the system. There was a slight hiccup with the installation but it all came together fine.

Vivint’s sales representative came to my door and explained their services to me. I got the camera, smoke, fire and freeze. I had some problems before when my battery cooked something and I needed a whole new system, but they came and fixed it in a timely manner. So, it's all good.

I've heard about Vivint from friends and family. My buddy's wife works there. I purchased fire, motion, and CO detectors and then the security. It's been a while so the service is good.

We had never had a problem here in our development, but when we had one, we decided that we wanted to have protection. So we signed up for Vivint. We've had them for about a year and a half but the initial installation was horrible. I still have outlets that are loose in the wall that the installation team has never come back to fix. I've told every service person that's been out here, but they never bothered with the problem. Plus, we kept getting errors. Our cameras were shutting off and there were no warnings when they do.

Our son-in-law is a salesman for ACN and Vivint was the security system offered through them. We went through him, we added another year to get the free install and we’ve been with Vivint coming up three years now. We have the window sensors, the motion sensor, the sun panel, and entry panel. There's also the smoke alarm/fire alarm combo.

My brother had Vivint and he had good things to say about them and the price is great. So I got Vivint for our home security. I’ve been with Vivint for three years and the only issue I had was when one of the sensors died and I had to have it replaced. They wanted to charge me for the sensor, but after a lengthy conversation, they decided to make it free of charge.

We've had Vivint for a while now and they've been great. When we've had issues with the system, they've been pretty quick to fix them. One time, we had an issue with the garage opener because it wasn't acting right. A tech was then sent out but he ended up frying our garage opener. We then made a claim and they replaced it. So overall, I would recommend Vivint.

The sales reps from Vivint are friendly and informative and everything about the installation was fine. However, their service is expensive compared to others.

Vivint reps came knocking on my door. They were offering the system to me and showed me all the stuff. I decided to get everything. First, I've got the doorbell camera, the two doorknobs, and one camera inside, and the thermostat. I needed the features that come with it because I sometimes forget if the AC is turned on or off, so now I can turn it on and off from my phone. Sometimes I will leave the door open and I can look it up on my phone too. But the doorbell camera is the most important thing to me. I like the doorbell camera.

We were with ADT before and a Vivint sales person came to our door. We had a very positive interaction and we now have a security system thru Vivint. We've also got some of the other features such as the carbon monoxide detector, fire protection, camera, door and window alarms, and a touch screen panel. And the best feature that we like is we can run it from our smart phone. We can arm or disarm it, and we can access the video camera thru it. Also, the installers did a very professional and quick job. Our overall experience with Vivint has been very good.

I will NEVER again waste my time with this company!!! The Worst! Don't waste your time or money with them!!! I wasted my entire day waiting for the installer to come out. I left from a Mandatory training that is a hour and a half away from my home in order to make my appointment time. I had my appointment scheduled for Saturday March 25, 2017 with a window time frame of 11am-2pm, I stayed at my house waiting for someone to come out, instead I got stood up.

I heard about Vivint from the people walking in the neighborhood coming up and asking. But if I could go back and do it all over again, I would not choose them. They told me all these stuff that I was gonna get, it was gonna be this price and that price. The next thing I knew, everything started changing. If you get this, you got to pay this. You add this on, you got to pay this. Every time they come out, you got to pay $49 for them to come out for something that's messed up on their system. I hadn't had to do all that with ADT. I've had Vivint come out here twice to change my stuff because I've been having problems. Even from the day when the installation team put it in, I've been having problems. Their system was not working correctly and the doorbell kept going out. They were blaming all my fuses in my house. I had ADT and I never had that problem.

I heard about Vivint through my brother and he recommended them. I was about to call them when their sales reps happened to show up at my door. They didn't say anything to me that turned me off and their expression to me validated what my brother said. But there was some lack of knowledge on some aspects with the installers. I didn't have an outlet in my porch to put the panel. They said they'll put it in the hall where there is an outlet so, they drilled a hole in it. It was outside my bedroom door which I figured was okay but, really, you need a panel by your exit door and they should've acknowledged that. Then, a week later, I had them disconnect it and put it on the porch. I had to plaster the hallway over and paint it after they relocated.

A Vivint sales rep knocked on the door and convinced me. The first thing he did was to show me his credentials. That was good when he showed me his pictures with the Vivint ID. He explained to me what it was and I decided to use it. It went okay. A few times I had something wrong, they came and changed the equipment. But, I've had a few things going on. The garage door didn't work anymore so I had to pay for the modem. And I thought, why should I pay for it if it's not working? And then the alarm was going off every five minutes and we tried on the phone three times until I finally needed to install a new one. But sometimes the camera doesn’t come on. And the other day, it was dead. I was looking on my phone and it said that the garage door was open but it wasn't.

We got from Vivint the motion detectors, camera, deadbolt locks, and pressure sensors for the window break. We picked these features from the options that were available upon our signing up. We would have liked to get the outdoor or perimeter cameras, too, but we didn't get them since Vivint wasn't installing these features at that time. They would've had to pay a third party to install these features, and this would have been fairly expensive. Unfortunately, Vivint doesn't offer a garage door controller, which is a good device. I found one that was made by Go Control that was compatible with the Vivint system, but then it was incompatible with the garage door opener itself, so that was a hit-and-miss.

I had Vivint at my last house. I just bought a brand new house and needed security features and my gun for protection. Vivint changed the thermostat for this house, and then I got the video on the doorbell. The rep showed me how everything worked while I was there. I had to leave for a couple of months and the rep finished up his work there, and my girlfriend said he was excellent. He went through how to control the security devices on the app. Vivint takes care of me 110%. The service is good and they should keep doing what they're doing.

When Vivint's salespersons came to our door, my answer was "no," but by the time they left, we had signed up. It was a young couple and they were great. We loved them. Also, their installation team was good. Since setting up the system with Vivint, we've had a couple of false alarms and they've responded to us quickly. We've been very pleased with Vivint's system and we recommend it all the time.

I wanted to see what's going on in my house and my Vivint service package includes a camera. The installers were professional and the service is great. I'll recommend them.

We had seen some people having the signs out in front of their place and Vivint came through the neighborhood and talked to various people. They talked to us first and we knew it was something we would consider at some point. They were able explain what they were doing and how the system would work. The kid did a nice job on his presentation.

There was a sale at Vivint when I first heard about them. The sales rep was wonderful and very personable. He was a very neat and clean-cut young man who knew the product and how to present it. When he came knocking on my door, my mother's house had just been broken into two days before so he hit me at a good time. He was a great salesman and the installer was just as nice as he was. We got two doors that have keypad lock on them and I also have the glass breakage feature. And there was something that may be charged on the lamps that we don't ever use. Sometimes the system works, sometimes it doesn't and sometimes it's a little difficult to use. But it's a good experience and I'd recommend them to anybody. In fact, I've recommended them to several people and have gotten them some new customers already.

Vivint used to be APX, and our experience with them has always been good. Although a long long time ago, it wasn't as good. But since we hooked up for Vivint's service, we've been completely happy with everybody. Their staff were professional, prompt, efficient, courteous and knew their stuff. Right now, I have Vivint's Sky panel with the doorbell camera and the interior and exterior cameras. The Sky panel is the updated version of their Go control panel, and it's a bigger screen panel than Go. We also use the mobile app. I have all those features because I like to have everything that's available.

So far, I only had one or two glitches with my Vivint service but it’s fine. However, I had a situation with misunderstanding the pay method. I wanted to get the door camera and they told me I had to pay a one-time fee of $200, and it didn’t happen that way. They took the $200 and some dollars and they were charging me around $100 a month. They told me it was going to go back to the $74 which I initially paid, and it didn’t till six months later. They gave me some reasons as to why it happened like that but I wasn’t happy with that part at all. They didn’t compensate. In fact, when they did their calculations, they wanted to take additional $10 out of my account but I disputed that. And I think it was because of the transferring from one residential to the next, where the complication came in. So I told them to do whatever they want to do. When my contract is up, I'm not going to renew and I won’t recommend them.

The Vivint sales rep was really good and within an hour after he left, the installation guy came by. I have the alarm system, two doorbells and smoke detector. We recommended them to two other people.

Vivint's security feature was initially what I was looking for in a system and wasn’t too concerned about the home automation portion at the time I signed up. Coincidentally, a salesperson from Vivint, Steve, came by and was a very professional and a low spoken guy. The installation was very swiftly done and timely. The installers arrived when they should. The service has been very good. Vivint is a good system overall and I have already recommended them.

The salesmen of Vivint came to the house and they were fine and professional. We got the fire and glass protection, and the alarm for the doors. We needed those features because things are just not great in the city. The installation team came in and did their job. It was a clean installation and there was really nothing to clean up. So far, the service has been good and satisfactory. We've only had two false alarms and, thankfully, there's been no other contact with them. On the whole, my experience with Vivint has been fine.

A Vivint representative knocked on the door and came at the right time when we were thinking about security. Their whole security package seemed to come at a reasonable price. I'd also like to be monitored and being connected to the local police. I like the camera on the doorbell and where I can adjust the temperatures of the house when I'm not in the house. There were two young guys that came over to the house to do the installation. They were very nice and professional, and they certainly knew what they were doing. I'd give them an A on all front. The service is what I would expect to receive. When the alarm goes off, they do exactly what they said they're gonna do. It's a reliable and dependable service. However, I still don't know how adjust the temperatures at a certain time every day. But I would recommend Vivint to a friend.

We like the Vivint system and our experience with them is good. Our service package includes the doorbell, camera, mobile camera, window sensors, and door sensors. The sales representatives were friendly and the work performed for the installation was good.