Vivint Reviews

Our home was burglarized on Thanksgiving eve day. We went to Best Buy to look at home security systems on Black Friday. While looking at their selection we were steered to the Vivint demonstration area and shown the Vivint/Best Buy system. We were told the system would cost $1100 for the equipment and the monitoring would be $19.95 a month, with free install and free financing with a new Best Buy credit card. Also, this was the first sale for the rep at Best Buy/Vivint, she informed us after we were done, and her mentor on the floor claimed he had been up for 24 hrs straight during Black Friday and was fading in and out of the conversations.

Great company and great products. Advance technology and great people. Had difficulties with their service. Called few times but they couldn’t accommodate and work with our schedule. We tried to even set it up for weekend and they had problem not be able to confirm. Their indoor camera didn’t work well and we needed to correct it since we had my mom that had an Alzheimer/dementia living with us and requested too many times to help us and they didn’t understand our needs. They tried to help us online but it wouldn’t work and they keep referencing us to online solution. We love their system and their responses. Will recommend them to anyone and hope they resolve their service problem.

Sky Panel stays froze and doorbell camera don't record clips. Customer service just told me they do not have an updated program for this system yet. They want to take ten dollars off a month on my bill. I feel that since their equipment is not working that I don't have to stay true to my contract. The main reason I got this system was for the camera. It worked good until these past four months nothing.

Excellent technician. When he arrived and he called me before he came to the house and I was very happy that he did. When he got here he went through the house and surveyed what he needed to do. Then after that he asked me if I had any questions and I did not since he did such a good job. Then he reviewed the equipment when he got it installed and made sure that I knew how everything worked and I was very happy and would recommend him to any of my friends for this service of an alarm system by this company.

The tech was very informative about the products that you offer, he has a pleasant personality. The tech work was very neat, professional. It was a pleasant experience. Thank you Vivint. And also he cleaned up after he finished the installations.

System is constantly down/offline a frequently; will not respond in timely manner at front door when visitor is detected; system does work with my garage. I was under the impression it could. Found out the day after the install it couldn’t work. (Most disappointing, this was a huge selling point for me) Lastly most important we cannot at times ARM the system when we’re away. Overall, Not very satisfied with this Smart Home System. Thanks for listening for whatever it’s worth!!!

Fully satisfied with the customer care and the security system that was installed in my home. I love how every time I call Vivint they’re so informative and helpful. Dinasye ** was the first phone representative that helped me with pricing and informing me with which system is right for me and my family. Since This would be our first time having a system installed, I had many questions. She was so helpful! The installer was also helpful and very professional. I’m glad I chose Vivint Home Security.

We purchased a doorbell camera as well as cameras from Vivint for the house. I knew at any time I could add more features and that it was easier to have the system upgraded. Then after the initial installation, I put in more sensors so that I knew every room was covered. Our whole house is secured, versus one room or two rooms. Other than buying the extra features I wanted, there was no extra charge. They just popped them in and came out. Their sales reps were nice, cordial and polite. The technician who came in to install was also very polite, courteous and seemed knowledgeable. He tried to make sure that we understood what was happening too and marched us through everything. Moreover, he asked if we had any questions. It was pretty easy to use so we didn’t have a whole lot. I've had an excellent experience with Vivint and I have recommended them to some friends.

I'm greatly satisfied with Vivint. We've had it now for just over two years and it's been fantastic. I talked to a gentleman about the features and services. He came back the next day and we went through the plan and talked about what was available and how we might want to build it out. He was really good. In addition, it was pretty straightforward with the terms of the contract, the length of the contract, what the actual value of the contract was and how long we were going to be engaged in it. That was really good because I work in a business where it's not good to surprise people about money. The installers were really good. The initial installer got everything done within two hours. There was one door lock that we had to have somebody come out the following day but they were done within five minutes or less.

The rep that installed my security system was very knowledgeable and pleasant and displayed great customer service skills. It took less time than I expected. I would recommend this company to my family and friends because I received all the equipment for the price I was quoted.

I've had Vivint for about eight years and this is the third home that I put Vivint in. The interaction with the sales reps has been good. It wasn't too pushy. They also answered any questions I had. Customer service is really good. If I have an issue, they make sure to remedy it right away. Also, the installation team has been quick. They got everything knocked up the first time. There were no issues. They were very professional as well. It has been a good job and I would recommend Vivint. I would tell others that I got good products and it's worth the money.

A lot of years ago, we were in a door-to-door sales situation with Vivint. We were thinking about getting home security at that time and we had checked out a couple of other different places and Vivint had the better situation. The sales rep was very good in explaining what we needed because I was already in a wheelchair at that time but they didn't have what they have now. Vivint themselves have upgraded to different avenues and we had to latch on to some upgrades since we've been with them for quite a while. We just got our children into homes and Andrew went for a Vivint in his place and he's got more of the substantial upgrades with his set up than we do.

I had a security system and in this day and time, you need to amp up security. The Vivint reps were walking through the neighborhood one day and knocking on doors, and I had a good experience with the sales rep. He was thorough and patient. Their installer was very good too. It was one guy initially, and then another guy joined him. It took him a while, but he explained things and took his time.

The installer did a great job by recommending where components should be placed. The door lock and doorbell camera worked as expected. The installer took the time help explain the use of the VIVINT app and to test various scenarios when arming and disarming the alarm.

Overall I am satisfied with the system. I don't like the way the power source was done and the hole in my wall not refilled. Also, my garage door lock works with the code but there is not a key available. I was told by Jon that it takes 2 to 4 hours to install the system. It took 3 days to complete the install.

Installer left a mess, the censor on the sliding glass door has fallen off twice and the fire alarm gadget fell off the ceiling has came apart. Poor customer service, the install tech had his girlfriend install everything. Sales rep is amazing and has reached out to me to make this right.

I had a good run with Vivint. My children moved away and I was here by myself. So, they came by with the salesman and I liked everything that they had. Vivint was able to put their system in that same day and everything went well. I got the motion for the inside of the home, a camera on the outside and a doorbell camera. So far their service is good. They notified me such as when the electricity went out and they called me and let me know something is going wrong with my system.

Installer was awesome. Set up everything like I wanted, kept a clean workspace, made sure I knew how to operate everything, and I was happy with set up before he left. Great job Ahmad!! I give it a 10!!! I will recommend Vivint to family and friends. Enjoy the system and feeling much better now that I can control things from my phone, and or iPad while at work or away on vacation!

I had another system in my other home, but I’m glad I chose Vivint with this home. The cameras have a very vivid picture. The app is great as well. I would definitely recommend this system to someone searching for a new security system.

Problems with panel, keep going offline, they always say they need to reboot it... I’ve had these cameras for maybe 2 weeks the most and I’ve rebooted like 7 times. Phone loading problems... there's many clips missing. One camera is not up and running. Wires are sticking out the wall.

I have Vivint's security system, fire and gas monitors and their service has been pretty good. Their sales reps were good and their people helped me every time I tried to call. They came to try to fix my door and the guy said I needed to change the batteries on my door. Also, I was quite surprised how fast the cops arrived when my alarm was accidentally set off.

Our neighbor had Vivint's service and I wanted to have home security. I got Vivint's basic monitoring service package and it was just what I needed at the time. The installers explained everything to me well. Now, I feel that my home is protected and it decreased my anxiety about leaving my house.

Everything completed to my exact specifications. I understand the phone app as well as the in-Home panel as both were explained to me in depth. Thank you for the excellent service. The technician was very friendly and knowledgeable. I would recommend Vivint to everyone.

Our first tech didn't know what she was doing in my opinion. The second appointment with Tom and Norman was the way customers should be treated home run knocked it out of the park. Tom's boss Norman was like a MacGyver with alarms fixed everything that we were having problems with. Tom knew what to do, didn't waste time, got right to work and when he ran into a problem he found a way around that problem to get the job done!! A plus.

I love our Vivint system so far. The app is amazing! I love the doorbell camera system & the keypad door lock. The fire alarms connected to my system are such a relief to me also. Can’t wait to see how it works as time goes on.

We had just moved into the house when a Vivint sales guy walking in the neighborhood knocked on the door. He explained everything to me and it sounded good. He showed me different features and I bought it. Being new to the neighborhood, I wanted to have the doorbell, glass protection and then indoor motion detector. I also got the emergency ambulance and fire push button. The installers came within two hours after I bought it, and they installed it on the same night. I've been satisfied with the service and I also use the camera for the door, just in case my toddler decides to try and run out. We’ve had some issues where the doorbell would go offline, but besides that, it’s fine. I enjoy it. And people should get it.

Technician was on time and explained things in a easy to understand manner. Clean installation and very knowledgeable. This has been a very easy and pleasant experience from phone conversation to install. Would definitely recommend Vivint and their services to my friends.

Had to call and order the Dots due to not showing up in delivery. Was told they would be here in two weeks, but never showed. CSR on call last night was very nice and had our order placed and that the Dots would be here in approx 7-10 days.

Great company all the way around. I learned about Vivint from a neighbor. The technician was very knowledgeable and friendly. Will definitely recommend service to friends and family. This system is great and has given my family peace of mind.

I love how easily it is to operate and how I may view regardless of where I am. I feel much safer in my home even when I’m alone. Would highly recommend to anyone. I could view visitors even when not physically at home.

The Vivint sales reps have been good and they've been very professional when I've had to deal with them. A tech installed the system and it was also a good experience. We've had Vivint for four years and everything's worked when we've needed it to. I would recommend Vivint.

First off I had prepaid for all my equipment and when installer came it was not noted and I felt like a liar because it didn’t show on her end that it was paid for??? Why was this?? I had to show her my email receipt and credit card statement to prove it. My installations is still not compete still and the installation date was on March 20th 2018... Why has no one followed up with me to complete install yet. When I have a alarm system installed I expect a thorough walkthrough to be done to make sure every device is working the way it should be for my family's protection. Not to just install and not verify that everything is working properly. How would you know that unless a thorough walkthrough is done??? I don’t like hearing “I don’t know why the device is not working”. If you are the install professionals then research it and or make a phone call to figure it out. Responding “I don’t know” is unacceptable when I’m trying to protect my family.

Good job. Very professional and thorough. Well executed. Thanks. I am very confident because Chris was very confident. I am looking in my directory to find other homeowners who could benefit from this product and service. I left ADT to come over to your company.

Juan did a great job setting the system up and explaining how it works. Juan also helped with giving me ideas on where to best install the inside and outdoor cameras. I was very pleased with the service. I would also recommend to a friend.

My wife is always ordering packages and stuff so we want to make sure nobody takes it. I have the indoor camera, doorbell, motion sensor and then I have the front door sensor and the back door sensor and the automatic locking from Vivint. The service is good. The attitude of their sales rep was good. I like his attitude and he answered all my questions. The only complaint I have is just my Wi-Fi. Something would be nice to hook up my cameras with instead of a Wi-Fi like a cable run for straight to Ethernet cord or something so that way it has a better quality on my camera or something versus Wi-Fi.

Not satisfied. I believe I was told some things that was a misrepresentation to what I was told when I first talked to the Rep. You didn't leave a sign for outside plus making me pay extra for a camera that was already included with the sale. And the price was $50 now it's $60 and I don't like you have to separate companies going in my account not liking that at all some third party. And it's not cheaper than what I had already.

The tech arrived right on time and gave me and my family excellent customer service. I loved all the tips and tricks he showed me. He was able to answer all my questions. He walked me through the app with ease.

The monitoring feature in our Vivint service was good. The installer came on time and did the installation. Three months ago, the panel was either not connected to the mobile phone or was off and the Vivint customer service rep I spoke to told me what to do on that panel, then we did it, and then it was okay. However my husband didn’t know that the panel was only for Vivint and once he transferred to another monitoring company, he could not use it. So, we’re tied to a contract, and our concern for our next renewal is that we want to get at least a lower monthly payment like on the other alarm systems.

Matthew was excellent! He was very thorough and helped me understand the system in no time! Was very happy with the install. System is easy to use. I would recommend giving to friends and family! I am very happy with everything from appointment setting to install.

I had my security system install March 8, 2018. I had the worst experience. I had to call and had a tech come out to look at the issue for the door camera and still not working. I made the worst decision going with them.

The agent was awesome. He did a great job in everything very professional and knowledgeable! I highly recommend this service. The peace of mind that you receive from this service is unmatched. The low monthly cost, is definitely worth protecting my loved ones and valuables.

Where to begin... We researched security companies ad nauseum and settled on Vivint due to purported great customer service and high quality hardware. We purchased multiple door sensors, exterior cameras, glass break sensors, thermostats, the works, through Best Buy... Which was nice since we didn’t have to sign a contract... But shelled-out many thousands of dollars up front. Everything worked flawlessly for maybe a month and then cameras started to go offline for significant lengths of time. Requested a tech to come out and he didn’t show up in the 4+ hour window that THEY committed to, which was frustrating since I had to take time away from work. Guess it’s their world, we’re just living in it...

The appointment I had was for 4:00 p.m.. The technician did not arrive until 530. The technician also did not have his tools but had to borrow a CO worker's tools. The technician was courteous and did apologize for arriving late. The technician had all of the products that I had ordered. He did go over each of the products and where it would be most suitable to be installed. Unfortunately one of the key components the doorbell camera was not able to be installed due to not being able to find the transformer. Not getting this product was extremely disappointing as that was 1 of the key features we wanted to be installed.

My System. I’ve been off-line ever since I got it Installed and now I have to wait till we can have two weeks for somebody to come out and fix it. I wish that I could experience what I’m paying so much money for.

I am absolute happy to have made this decision to get a system in my home! I have ways been aware of my security for years, especially for my peace of mind. I decide to finally get a system in my home due to having a baby. Also, I was never able to see who was knocking at my door, (due to door not having a peephole). Honestly, I always got nervous when someone knocked on my door. Especially, if I was not expecting someone. Now I have peace of mind, I am able to see who’s at my door, when I receive packages, etc. It’s so convenient. We should have got this system when we first bought our home. Seriously, would recommend to everybody!

I have many accounts with Vivint. I wanted to cancel one of my accounts with them so I called, they would not let me cancel. Changing me from person to person, talking over me and not acknowledging my wishes whatsoever. I ended up begging them to please cancel my account. They said ok after one hour and a half of talking over me. Then they sent me another bill, I called again hours of my time and aggravation. They finally decided to tell me to send a cancellation email. I sent them 14 cancellation emails and they never acknowledged me when I asked to please send me an email letting me know they had received my cancellation email. More phone calls and bills. They take one month to cancel after the cancellation email. Another thing they do to charge you an extra month. Beware of this company.

Not able to get my cameras working as required. Several tech come out and leave trash behind, too much wires showing out of home and canceling appointment that customer set up and doesn't give them a call to explain why. Panel has been showing temporary maintenance lately.

He was very professional and fast. Did his work and cleaned up after himself. He was terrific. Had everything with him and super. I could not ask for a more prepared talented installer, and he explained everything, as he went along and gave me copies of all the paperwork I needed. It was truly an fine upstanding man and a pleasure to have in my home. I have nothing else to say. I do enjoy my new system as I figure it out.

My neighbor had Vivint. The house is huge and she helped me. Now I have the system. We have the doorbell cam, the motion sensors for the front and patio door and then the home panel thingy. I work out of town so I do a 14-day, 7-day shift so the security system helps out when I'm gone for the 14 days. It gives me a little peace of mind. The service has been pretty good. The sales rep was pretty cool. He’s easy to talk to and he’s relatable. The installer who came over was really polite and then cleaned up all his mess. They gave me a little time window when they would come and he was in it.

I've had Vivint for about eight years now and I'm satisfied with the service. I liked the response time. There were two times that the alarm went off accidentally or because I was keying the PIN incorrectly and their response time was good. And each time it was a false alarm and they didn't make a big deal out of it. And their reps were helpful. Around two years ago, a door-to-door salesman came by selling another system and I bought it. And then I called Vivint to terminate the service. But I didn’t realize that I was still on the contract with them. And so I was on two contracts at the same time. But Vivint was able to help me resolve that situation. They told me what to do and then I was able to dissolve the other contract and stay with Vivint. And I'm pleased with what they did. I will recommend them.

I switched from Ring to Vivint and regret it so far. The concept is great, but it’s expensive and the cameras are not that good. The initial salesperson on the phone was a jerk, but the installer was a nice person.

I paid about $1500 upfront at Best Buy and then paid a monthly fee for monitoring. In January 2018, I put my home on the market and it sold immediately. I called to cancel my service but had difficulty getting an appointment to pull my security system and box up before closing. In March 20th, I realize despite moving and no longer having a monitored system, I am being billed monthly. I cancelled Jan. 29, but got billed in February and March. They have a policy that you must send an email. I spoke to them several times and they never mentioned this. So what kind of monitoring is happening when there is nothing to monitor.

Vivint's customer service is excellent. Whenever I called them with any issues that may be happening, they tried to resolve it right away. I spoke with a rep a few days ago. We had a power outage at our home and it kind of tripped the panel out where it was making noise until the following day. I called in and the rep tried to help me as best as possible. The guys who installed the system were great, too. The only thing is I paid for the Vivint sign that’s supposed to go in front of our house but I did not get it. I had called and asked for it two times, and I still haven't gotten it.

A bunch of our neighbors have the Vivint doorbell camera and so, we asked one of them about who provides it and they said Vivint. And then, we started looking from there. We spoke to someone from Vivint twice when we were interested in the product, and the rep didn't try to sell us too hard on it. He let us do our own research but gave us some things to think about. But the installer didn't seem like he was the most knowledgeable. He seemed to be pretty well-trained on installing it but couldn't answer what I might expect from my experience working with the company afterwards.

I have contacted customer service about the same thing 3 times and still no response. It is a pain having call for assistance knowing I probably won't get any. And after this I have to call yet again for the same issue they have not helped with 3 times before. Huge regret getting this system.

Very professional. They called prior to getting here and arrived at the given time. They took time to review the features and provided a phone number to call with future questions. So far it's user friendly and great quality video.

I am with Primerica, so we are partnered with Vivint. We have got the glass break sensor, the sensors on all the doors and windows, the CO2 monitor, the smoke detector, camera out back and doorbell camera out front. I wanted to make sure that we had all of our bases covered. I live in a condo, so we have a bunch of people always around. Our bikes got stolen while we were on vacation and a lot of stuff happened around here.

We had a security system for a month before Vivint came in. We wanted to get cameras since we didn't have one and one of their reps came and did a presentation, so it was kind of a slam dunk. They did a takeover, used what we already had, plus they added cameras. Everyone has been really great, helpful, and friendly. Their installation team did what they needed to do quickly and checked everything before they left. We had some issues after that, but they came right back and took care of them. So far, Vivint's service has been good, but it has not been great because we keep having to reset stuff. We had to reset our doorbell camera and some of our contacts weren't working quite right. They had to come back and redo some stuff. But some of the stuff I was able to fix by myself because they gave me a troubleshooting thing.

My home alarm went off; I got the mobile alert and then a call. I do not know what is happening at the house, I am not there hence why I pay for this premium service. I tried to view system from my mobile app which is informing me it cannot connect and suggests my system as been unplugged. What?! I speak with Vivint again and they inform me that I need to speak with technical support. I am on the road; shouldn't this be handled by the company I am paying to do so? I should not have to do the legwork to find out what is happening with my equipment, call two different departments and then argue with them about what is happening.

I had Vivint install a doorbell and a backyard camera. It took them about an hour to install and it was a great experience. Also, the sales people were open and very knowledgeable. And when I call, Vivint's reps always assist me. Their system has good smart features too. I have told people about Vivint and they have gotten it.

One of Vivint’s sales reps came to my place and advertised how I can use their system even though we are away and check and monitor the house to be sure that everything is safe. Those things attracted me to change from AAA to Vivint. When the installation was going on though, I let the tech know that I have no codes for my garage opener because it's a brand new house and he said that it was fine. But when I called, I was told I was gonna pay an additional $100. I was not gonna pay an extra cent and I did not like that part because the information I was getting from the sales rep who came to the house should be the same thing with what I would be hearing from the customer service. But the information I got from the customer service contradicted what the sales rep told me. Still, I would still recommend Vivint to a friend.

I like Vivint's system, and it is great. My neighbor across the street has a similar system, too. Although he does not have as many features like I do, he got the idea to get one from me. My service package includes the interior and exterior cameras, doorbell camera, motion sensor, glass break sensor, garage door sensor, door sensors and thermostat. We were going to do smart system components anyway so we have pretty much everything. It was just convenient to tie it all into one. Their sales team was informative and explained how stuff would work and answered questions I had about connecting other applications, other systems into the Vivint system. All of our lights are controlled by smart switches or they're actual smart light. So, we tied it on stuff into it as well. The installation team came and then asked where I wanted stuff. They just kind of went with it.

I got the basic installment of window and door sensors from Vivint. The installation team was great. It was two guys and they did a great job explaining. Being bi-lingual, my husband doesn't understand much English, but they were very nice and helpful, explaining to us what they were setting up and doing. I have a good interaction with the reps. When I have to troubleshoot the system, as soon as I call, I get help. The Vivint team looks at it and it's fixed in just a minute or two.

I am extremely dissatisfied with your service, install and your so called top rated customer service > I have even talked to several managers that state that they will handle it and then drop the ball. If someone with some authority and can get the job done will call me I will be more than happy to explain my situation. Too much to type since the latest has been going on for at least 2 months if not longer. Sad part is we have only had service for less than 6 months. Bottom line someone needs to follow through with their promises to make it all right or just come get your equipment and let's sever our ties. I'm really thinking that no-one will contact me to make this right because no-one that matters cares. I hope that someone proves me wrong but at this point I feel held hostage by Vivint for a looong 5 years. But after reading reviews seems to be the way you operate. Sad.

I love the service from the start to current. The technician was prompt and explained everything clearly while making suggestions. I now have clear view of what's going on from work. I like the fact I can answer the doorbell from my phone from wherever I am.

My particular needs were met and we are very happy with our security system. We are looking forward to recommending the system to our friends, family. Thanks to all for your help. We look forward to working with Clifford in the future.

Sold my house where I had service -- retiring hopefully. Living in rental -- cannot install at this rental and they want to charge me $1375 to pay off the remainder of the contract. I pay my bills but REALLY!!!

My Vivint service package was an upgrade from ADT. I got three cameras, a smoke alarm, a fire alarm and a glass break. I already had a system in the house that they hooked up to the doors and windows. The installers did a good job. They were personable and they did it the way I wanted it. It was neat and they did it very quickly. I'm still buying my equipment so when I get it bought, the bill will drop a bit to the standard price.

I heard about Vivint through a friend. I purchased cameras, a motion sensor, window sensors, a CO2 sensor and a key fob from them for basic home security and peace of mind. Their guy that I talked to on the phone was knowledgeable and he helped me out. Also, their installer knew all the products and he knew what he was doing. He was professional. I am 100% satisfied with the service.

Don't ever purchase Vivint!!! The sales people will say whatever they need to to get you to sign up. I had their service for less than 2 months. I was told I had 90 days to cancel in which I did. I am now being sued by this company for over $5000.00 for breach of contract. The customer service lady I spoke with said that I was told incorrect information that I only had 72 hours and I was supposed to send in $300 for the cancellation fee. They said I signed a 18 page contract and should've read it in there. First, I was only left with 5 papers in which it didn't state that. The salespeople need to be honest and should've told me this upfront. Now I'm going to be out probably thousands on attorney's fees and it has ruined my credit. Thanks Vivint!!

My initial review of this company was great. We were promised 1 free move so we tried to take advantage of it. We sold our house, and moved into an apartment to start looking. We asked for a deferment on this service. Vivint does not know how to do this. Every month for the past 7 months, I have been charged. Every month I have to call them and explain my situation. The one department does not know what the other is doing. Now that I have removed automatic payments, they call me looking for a payment for a service I do not even use. I do not understand this. Alarm.com was a great company. Not Vivint. The collections people they use were not professional at all, and couldn't grasp the deferment process. They have not made good on this "Free Move". I am disappointed in this company.

Jesse ** installed our VIVINT system. Best home visit from any company I’ve EVER had. He was patient courteous and professional and would be an example for ANY employee charged with doing house calls. Vivint was a new company I had never dealt with, so I wasn’t sure if I had made the right decision, but after his visit, I knew I did. He protects the VIVINT name and represents it well!

If I could rate no stars I would. I do not have the system nor will I ever. They came around door to door a year ago and bullied their way into my house while I was very pregnant. My husband asked them to never come back. Today they came back and harassed my 14 and 11 year olds while I was at the store. Making them feel so uncomfortable saying that the company would fire them if they left without talking to an adult. My 14 year old called my husband and he told them to come back at 6. When they came back my husband asked them again to never come back and they said my 14 year old was rude to them. My husband at this point is irate and then they start arguing back and forth. This is a terrible company and their employees are the worst.

Blown away with the user friendly “user interface”. Everything is right there on the app. Customer support has been phenomenal. I was referred by my brother in law and now my mother in law has been referred by me! Great job Vivint. Looking forward to the future in our safe and secure home.

I have the alarm and motion sensors from Vivint and I have had an issue with them and I cannot get anyone to fix it. Every time I call, they try to fix it but they could not. The system was supposed to hook to the internet and it keeps disconnecting. It will never stay connected to my network. They just said that it won't work for me. Their whole system is weird because I had to call four places to even get someone to come out. There is only one person who sets up and does all the technician work in my town and I have her on speed dial. She can't do anything until she gets okay from wherever she gets her okay from.

If I could give Vivint a negative 5 star rating I would. I have probably had 6 visits and aspects of my system does not work. I am currently waiting for a Vivint tech now that is probably going to cancel.

The service tech did an excellent job and a expedient manner in installing the system. The system is easy to understand and use. We like how easy to arm and disarm. The Cost for the system is very reasonable and worth what you pay for.

After the theft of our fifth wheel trailer we decided to invest a home security system complete with cameras. Unfortunately for us we were pointed to Vivint. The system has never worked properly, not a single day with all cameras functioning, support has been dismal at best. They once told us the exterior camera was not working because it was too cold. Would never recommend any part of this experience to anyone.

I have been a long time customer of Vivint home security. Recently I have had problems with my alarm system. I called Vivint to resolve the problem. I was told my motion detector was bad and they would be sending me a new one. In the mean time Vivint was going to have to deactivate my alarm. The motion detector never arrived. I called and was told it was never sent out. They said it would be sent out again so here I was without home security for several more weeks. Again the motion detector never arrived so this time I called to cancel my service.

I have everything Vivint has to offer. I have cameras, a doorbell camera, window sensors, and their regular surveillance. I wanted it for my family especially for my children. I have a special needs child, he's 12 now and he can open the door and get out. So I needed an alarm that lets me know when the doors are open. It has options to let me know when those doors are opened and I like that. The install team was two gentlemen, and they were very friendly and knowledgeable. They explained what they were gonna do and how everything works. They're very knowledgeable. Everything has always been great. I've had a couple of false alarms but they've handled it with urgency. They always check up on me and then follow up. It's a very good company. I would highly recommend them to anybody.

I was on a plan with Vivint for about eight years and I lowered my plan at the new rate now. Their installers were on time and friendly. Everything is okay.

The guys who came out and put in our security system were great. They guided us on how to work the security system and they set everything up for us in a quick manner. We appreciate Vivint and the wonderful employees they have.

We had a Vivint security system installed last year at our office/residence. The installers, customer service staff and technicians are all very pleasant when we have dealt with them. Unfortunately this system fails to do the job promised i.e. keep my premises secure. We have had somewhere in the range of 15 return visits to try and solve the problem as to why the cameras are failing to stay online.

From the beginning this order was a disaster! They could not activate my panel and advised that I had to be home for them to activate. I took off of work to activate panel 3 hours early and once I got there they were late calling and once it activated I was advised that they had other customers and for me to text a number when I figured it out. After an hour I text the number no one called. I then called customer service and requested to speak to someone. After holding on for 45 minutes they returned and told me the department was closed for the day. After all the waiting the customer service reps were rude, nasty and very unprofessional. They then called and advised that a tech was needed.

Today I was at Florida Mall and your app told me someone was at my door. I was extremely surprised that your system reached so far away from my home. I didn't know that was possible. I am really glad that I got Vivint. I truly LOVE this system. Thank you.

I have the system for a short period of time. I have never had a security system installed. Only issue I have is that it is kind of fast. It was so unexpected that when you fill out the paperwork, automatically they are in your doorstep. The rep literally left my home past midnight the same day. Talk about fast service. Wow! But overall till now it’s a good security system.

A friend referred me to Vivint. I got a full home security from them and I am 100% satisfied. Their sales representative came in, did a quote and did all the work on the same day. It took a couple of hours and got everything done.

My friend works for Vivint and he told me about the service then signed me up. I had the doorbell ringer and a camera installed. I went with those to be able to see who's coming to my door. And with the camera, I'm able to monitor the cars on the driveway. However, it's not what I expected it to be. I've had an issue with the doorbell quite a bit and the pricing is not what I was told when I signed up for it. The system had cheap parts and the picture quality is not that great on either one of the cameras. Also, for some reason, whenever I go into the smart panel and change settings, it changes back to what I had before. It's like the camera wants to do its own thing.

I got the basic package from Vivint which has the doorbell camera and one outside camera, as well as window sensors. Vivint is affordable. I have a good interaction with the reps and the maintenance of the system have been going really well. They are a good company and I've been with them for a year and a half. I like Vivint and I'm happy.

The Vivint sales rep was knowledgeable and professional and I had a good interaction with him. A guy from Vivint came out for the installation but it took a while and was a little inconvenient. It was a little headache as there were a couple of issues. The tech used some older pieces for the sensors around the doors and they had to come out and redo that. We were happy with everything and I like the thermostat a lot, but we were really not impressed with the overhead garage doors and the doorbell camera. It’s just so slow that we really don’t get to see it and we have a lot of communication error with it, like not being able to be heard. Overall, we’re satisfied with Vivint and I would tell my friends that Vivint's service is good. But I would tell them to stay away from the doorbell camera and the overhead garage door opener thing.

I have Vivint in my home for over a month I am enjoying Vivint home security, I love this security system because I can use my cell phone to work the system, I don’t have to be home. It is such a awesome security system. Everyone should have a Vivint home security system in their home.

Over a week ago a sales representative showed up to my home and gave me his sales pitch. I advise the sales representative that I will look into it and make a decision with my wife. After looking into your company online and reading your company review and product offer by the company, me and my wife decided to call your company directly and have service install. During the call we were recap our order and agree to a installation appointment for Sunday March 11, 2018 at 10 am. Following day I called your company to confirm the appointment and equipment order due to not receiving the confirmation email.

My Installation date was Feb 21 2018. So far I have not been pleased with the service. System works on and off. Sometimes the cameras work and sometimes they don't. Customer service has been great but a few days after fixing the issue the cameras go offline again. I work out of town for weeks and my family is alone. This is the reason I decided to get a security system in place. Please fix this issue.

A couple of sales guys from Vivint came to my house when I was moving into it and we had an awesome interaction. Then the installers came right away and they all stayed until midnight. I've been with Vivint for at least six months now and included in my service package is the front camera. I have an app on my phone where I can monitor it, but it keeps disconnecting. One thing I don’t like is where the camera is plugged in on my wall. It is a high traffic zone for my children and it keeps getting knocked out and then my camera keeps getting knocked out too. There needs to be better way for it to be more secured to the wall. Other than that, I've always recommended Vivint to a bunch of people. I was a cellphone manager and a lot of people would come to me and ask for alarm systems and I'd show them mine.

A lovely sales rep came to my house and then I've had Vivint for about five years now. The security system was installed and everything went well. The system is efficient but the only problem I had was with the Loyalty Team. I have two homes and I wanted to secure the second home about five months ago. I was trying to get a discount for multi-homes account and they don't have that program which I don't understand. They were very rude, they just stick to the script and all they wanted me to do was to extend the contract. I already insured the second home with someone else, but I was disappointed how Vivint would not budge. They need a better loyalty program for loyal customers.

I have a system of 1 sky control, 2 window sensors, 2 outdoor cameras and 1 doorbell camera. It worked fine for a week or so after installation; however I noticed that the cameras went offline quite a bit. After weeks of rebooting the system to get it to restart, I called for tech support. Since that time, I have had 3 technicians out for a total of 16 hours. This does not include the time spent on countless phone calls with Vivint. Problems have consistently gotten worse with each visit. The cameras continue to go offline frequently and record a black screen for several hours at a time. Vivint refuses to refund the system, so I will be out several hundred dollars. They also informed me that I will now be required to pay $50 for each service call. This is the worst company that I have ever encountered. Save yourself the headache and go with a different security company.

I have one camera that has not worked since installation. The other cameras are continually going offline and cannot be brought back online without a service call. These usually take one week. Every time I call I am told that the tech that is coming out will also fix the camera that has never worked. The techs arrive and respond that they do not have that on their list and will put in a work order. The tech that installed the doorbell installed it crooked. Needless to say, I am not real pleased with the service at this point.

Vivint needs a PC app or a website to be able to control everything. For example, there needs to be a Vivint Doorbell PC notification. If I'm on the PC with headphones on, I can't hear the doorbell so a Vivint doorbell PC controller needs to be added. Also the video quality on their doorbell is AWFUL. Needs to be improved to at least 1080p like the Ring doorbell. Also the subscription is a bit overpriced, everything needs to come down by $10.

We've had a few problems with our Vivnt system. The touchpad is about to go out and the speakers drop out when the lady talks then it comes back in when it starts beeping. We've also had the motion sensors go off a few times when the alarm is set. I’ve spoken to them about it but being a customer for almost 10 years, I don't think I should have to pay for them to come out. Their customer service isn't really that great. They just want to get as many houses with their alarm as possible but they're not willing to help out the customers as much as they want to spread their company around.

My experience from Day 1 with Vivint was excellent. My sales rep was great and friendly. He's a guy that I would drink a beer with. Within 20 minutes of signing the paperwork, we had a tech there to install the system. It was very quick and efficient, which I really appreciated. But, about a month later, I started having problems. I tried calling support and I don’t ever want to do it again. I have now called support four times and have had nothing but an awful experience every single time. Two out of the four times that I've called them, the call has dropped right in the middle of something and they didn't call me back.

Vivint is awful in every which way. The technician was awful and lazy...showed up unprepared and didn’t have all the items I ordered, caught him leaned up against my hallway wall on Facebook during installation, he refused to train me on the system, he refused to test the system- he left, the system didn’t work at all. The panel and the app said I had windows and doors open, but the panel information differed from what the app said- and neither were correct. Customer Service is even worse...they accidentally cancelled an appointment that I had planned on then didn’t have enough manpower to correct their mistake. In a nutshell- Vivint acts as a start up business. Their ideas are good, but they don’t have them dialed in yet. All their technology is the newest on the market, but Vivint themselves haven’t even figured out all the bugs yet. I went with ADT...it works 100% of the time and is about $20 cheaper per month.

I had heard a lot of bad things about Vivint. Read a lot of bad things about Vivint. I figured I was going to be exception to the rule and would get great service. My brother in law who worked for them years ago checked their rating on BBB and they had an “F”. I was in complete denial and was like no my experience will be different. To my embarrassment I was completely wrong. I had an appointment for installation on one day from 12-4, and was called at 3:45 to be told that they were tied up at another customer's home and they’d be a little late. The guy showed up at 7:30pm and now it’s dark. He tried to set up the Nest Thermostat on the 2nd floor which malfunctioned and he decided to use his Element Thermostat and said “we will come back to fix this, until then use this one.” At this point it has been extremely cold and the Thermostat was not turning on the heater. He said "text me as soon as the heater turns on."

The doorbell camera motion sensors don’t always work. I’ll let my dog out, stand and move around directly in front of the camera and it will record probably 3 times out of 10. When a visitor comes, the camera won’t even detect that someone was there. An example, last night 2 men came to to the door and were standing there for about 10 minutes. Obviously nerve racking as they were strangers. They rang the doorbell twice. The camera DID record the 30 seconds of each doorbell ring. But it SHOULD have been recording the entire 10 minutes they were outside of my door. How many times have people been standing outside of my door without me knowing because of a glitchy system!? The visitor detection settings have been updated & changed to every possible configuration, doorbell cam & panel rebooted, etc etc.

Vivint's customer service was poor. My tenant called to get a price estimate on a feature and Vivint ended up billing me for the feature even though they never installed it. It said "estimate" on their thing and yet they were billing for it. It even took two calls of my time and I had to go to a second level of support with them to get it resolved. That was unfortunate. My time is important to myself. For something that was simple, I didn't think it needed two calls and staying on hold. They ended up correcting it but they never should've done it and it shouldn't have to go to second level of support when it was their issue in the first place. Aside from that, I've been with Vivint for seven years and I'm happy with the service.

I was moving in and Vivint's door-to-door salesmen approached me. They were quite personable, and the main guy said that I'd get a deal because I'm on a corner lot. I already agreed to it, but he kept pushing his sales pitch for two hours because he had a trainee with him. They didn't leave my house until 1:00 in the morning. It was annoying. But I liked the idea of using the cellphone to remotely unlock the house. I also figured it would save a little bit on insurance. However, the rep was trying too hard to push the issue of all that you save on energy but in reality, not really. I just leave it all the time anyway.

Had the system installed yesterday. The installers were super friendly guys, but did sloppy work. They had to put 3 holes into the exterior of my house and spackled them, but it's super sloppy and the wires are exposed. Made me feel kinda guilty my house was a hard install where I wanted it. But can't complain about the service, other than my driveway camera occasionally goes offline and won't reboot without rebooting the entire system.

My package from Vivint includes a doorbell camera, a motion sensor and the door alarms. They seemed to be what best serves my needs in my house. They sent a consultant out to give me options that were recommended and they seemed like the best choices. Their sales rep was very friendly, knowledgeable, low pressure which I liked and explained everything in detail.

The Vivint system is user-friendly and very accurate. We have the inside camera, the doorbell camera and the sound thingy that's on the wall. We got those features for more protection. At the previous place we were at, my husband's car got vandalized and we were trying to minimize things like that. I love the fact that you can see whoever's at your door from wherever you are with the Vivint system. More safety provides peace of mind. We can even add other options. For instance, we just added a thermostat but we also had outside lights that are Wi-Fi connected, so we connected that to the system as well. That way, we don't have to be home to turn on the lights. The system is working really well and I love the service. When I spoke with the Vivint team, they also went above and beyond to help. Keep doing what you're doing, Vivint.

I saw that my neighbor had the alarm system of Vivint. And I was interested in getting a different pricing. Their sales rep was very friendly, helpful and knowledgeable. I got the cameras -- indoor and outdoor, and all the windows and doorways. I had the thermostat too. As of right now, the service is not bad. However, I was a little upset in the beginning because I had to reboot the system a few times because some of the cameras always went offline especially the more important ones. And that took a minute of work.

We have two cameras and a key fob from Vivint for security purposes and to protect us better in our own home. The installation team explained everything and told us that if we have more issues then they'd come back out and try and resolve the issues that day. Last year, my dad and I have had a lot of complications with Vivint, especially having to get a new panel in because the cell went out on our old panel. Also in having to get a different camera since we were always having trouble with our cameras and they're always offline. Most of the time, the representatives walk us through to try and put our cameras back up online or to help us with the key fob. Sometimes it get results but sometimes it doesn't.

I just got my first ever system installed. This company has more to offer than any of the other companies that have come by door to door. The system is simple to use, and the app is great. I love being able to check on my house whenever I want, especially when I'm out of town.

I had a good experiences. I am happy with the system and phone app. I also installed Seaver switches and they were easy to install and compatible with hub. Trevor was my installer and was happy with his work. Vivint has helped me make my home a smart home.

Vivint is behind in Technology. Their Sky Panel can only handle 2.4ghz and is not capable of handling 4 cameras. I have had them 3 years and freezing, cameras going offline, doorbell camera not working. Ring doorbell camera is 5ghz and works faster, need camera is 5ghz and live is faster. VIVINT three years ago was ahead of the game. THEY ARE NOW THE PAST. BUYER BEWARE, Their current panel stinks, they need a new panel that can handle all the changes. Their techs all have said their panels cannot keep up, their contract says that cameras and other equipment is not guaranteed to work. So cameras don't work. "That is too bad," they said.

A friend had good experience with Vivint and referred them to us. The installation team were very professional, explained everything to a point where we understood it and made sure we didn't have any questions when they left. So far we're very, very happy. Everything works as claimed, if not, better and all of their folks have been very professional and have responded immediately to any needs. A couple events that happened and they were very responsive, quick and we were actually out of town so it worked very well. By all means give them a try.

We have Vivint's thermostat and security, and they are very good. It has been long ago since we have had it. I would recommend Vivint.

The guy that owned the funeral home had Vivint installed at his house and he liked it, so he wanted to install it in one of our business that we had together. The business was sometimes unoccupied and I wanted to make sure it protects our investment there, so our service package had a camera and the regular monitoring on some door alarms and all that type. The installer was really good and he went over all the equipment and everything with us. The equipment had very good quality and everything had been working great. We've had Vivint for about six months and I'm very satisfied with the service. They do a good job and I like the way the screen is all digital and it's easy to work with the interface.

I flip houses and usually the house is empty until we start doing the construction so have to have some security system. I was looking at Vivint Security and I always spoke with my cousin who works with them. He was saying that they don't usually get in during the construction because it's a heavy duty area. But it was not a heavy duty area. We were almost finishing the project. Still, when these people came in, they didn't even say anything. There were okay with everything and it was more than what I expected. They knew everything like how the system works. They did not just install. They showed me everything. Then if I had more questions, I just give them a call and they're helpful. Last time, I had some questions about the sensor and they had good knowledge. They explained how the system works.

A total home automation with Video Door Bell and sensors all around the house with voice activated display panel inside home and smart phone app to answer door bell from virtually anywhere in the world. Awesome home security. The best thing I like in Vivint Home Automation is smart phone App.

Very prompt. No problem with the new alarm system l like the new system l can set the alarm even when lm away from home. l also can disarm the system if someone was come over to do something in my house.

We decided that we needed more home protection from Vivint and our service package includes the security, thermostat, two outdoor cameras, the doorbell camera, and some motion sensors. In the beginning, the installation was pretty sloppy. The guy who came out had to drill through our wall for the panel and he left a bunch of dust everywhere. Then he crushed this thing that goes over the spigot and just left it there. We still have some of the trash and boxes that the guy left behind.

Vivint's customer support team is always there whenever I need them to address any issue that comes up. They have fantastic service. They got a great product and great monitoring so I have a great sense of security. Moreover their installation team was quite efficient and professional. Plus the system was quite cost effective. They reduced my price.

I chose to go with Vivint after one of my clients showed me how much she liked her Vivint system and now, we love them too. Their equipment works really well. We have door-window sensors, a front door doorbell and camera, and a backyard camera. I work from home as a pet sitter so I want eyes on my house at all times even when I'm not home. My husband likes the security of having cameras too. Vivint is fairly cheap compared to some other security companies, and they have great customer service. When we had a minor issue with our system, they were really quick to fix it. And the lady who installed our system for us two years ago was very quick and nice as well. She made sure everything was cleaned up before she left.

My mom got Vivint Solar for her home. They have a great installation team and the service is fine.

I have to say that Vivint is amazing. We got it installed on the 19th of Feb. At 4:35 Feb 21 we woke up to gunshots four houses down from us. The position that I have my camera and to watch my driveway I also picked up down the street towards the corner where this house was located and it was able to pick up the car that was doing the drive-by shooting on the house. The detective took the video and was completely amazed with how clear the footage was and the HD quality of the picture as well as the color. They were able to use this to locate the suspect vehicle. I would totally recommend this system to anyone that’s looking for a good quality security. System package that I got was reasonably priced per month.

I was having problems with the prior security company that was very poorly supporting everything. And to keep an eye on the neighborhood, I purchased the basic service package from Vivint. Plus, it has the smoke alarm, the doorbell camera, and one other camera. It took half a day to complete the installation which is a little long but I understand. Also, I've had a few problems with the security cameras going offline and I had to call but they've taken care of it and gotten it up and going right away. They're an awesome company to work with compared to the last one I was working with.

Vivint is great. The sales reps came to our front door and sold us the system. The installers came that day and installed everything the same day as the sale. Everything was good. I like the accessibility with the app. We've had a great experience and we'd recommend them.

It was perfect with Vivint's installation team and they were courteous. The installation took a while because they had to renew, program and name each window in relation to the east and west. Those are time-consuming. But as far as doing their job, they did pretty well. I've got sensors all over the windows and doors and a camera on the front door embedded in a bell. I also have a monitor and an app. Wherever I go, I can monitor any status of security around my parameter. When you leave your house and you lock the door, you still don't know and having these features is an added peace of mind.

Vivint was recommended by my son in law. I travel a lot so I wanted to make sure the is house armed. I got every security features one has got to have. I have two external cameras, a doorbell camera, wood fences, carbon monoxide and motion detector. If I have a problem they immediately handle the situation. They did a great job. I had recommend them to my brother, my brother in law and everybody who asked me.

Vivint is a good and reliable company, and I would recommend it to a friend. I had seen a couple of my neighbors having Vivint and that was how I came about using the service. The sales reps did a good job too. They took care of what they needed to take care of and they explained to us what needed to be explained. Everything was also good with the installation. The installers prepared what they needed to handle and then let us know what they replaced and walked us through it. We have the motion sensors, the camera, the panel and a couple of other things, and those features worked out good. I'm able to see my cameras on my phone and I can speak to somebody in front of the door through the panel. When somebody comes into my garage, I have a camera there too, so it works out perfectly.

I got a good deal on Vivint, and that's what has kept me around for 20 years. Their service is great and they're a good business. Their team is kind of annoying because they're nice. It's like when I call Amazon, everybody's so nice and sweet but I just want to get down to business. Overall, I'd definitely recommend.

A friend of mine was happy with Vivint and so I went with it, too. It seemed like the right thing to do at that time. I got a standard package with the doorbell camera and I've had it for almost a year now. But I was having some problems with the equipment, especially with the doorbell camera. At first, it was going off for everything. They came back to adjust it and it was working fine for a minute, and after that, it stopped working. It was not going off when people were going to the door. So Vivint sent somebody out to try to fix it. But they never told me I was going to get charged, and they charged me 70 bucks on my next bill. I asked them what it was for and they said it was for the service fee. I was like, “Well, you guys never explained that, because if you got an equipment, it's supposed to be working as I'm paying monthly.” So I went through that whole ordeal and that really upset me.

When it works it works well. Initially the guy took 9 hours to install but left the front door ringer set terrible. The wires are exposed. Not professional looking. Anyone can pull the wires. The garage overhead door was installed but fell off 10 minutes after because he initially forced it off then it didn't stick well. The following week someone else came and screwed it on. As of Friday the doorbell doesn't record. I'm from Primerica we have a partnership and though I like it when it works the doorbell looks terrible.

Josh ** installed the product. He was knowledgeable, patient and very helpful. He is a great representative for Vivint. Garret ** (sales person) was my first contact with Vivint. He answered all my questions and was instrumental in my selection of Vivint to install my security system.

The security system that I was already with didn’t have the technology that Vivint has. I love the cameras and the lock. I'm satisfied with service we had through the Vivint rep. They guaranteed to work the features out and they did. I'm glad I did not cancel because we need the service. The initial installation took four hours but everything else was shorter. I would highly recommend Vivint to my friends and tell them that they won't regret it. It is a great protection for their home.

Coming from ADT, Vivint is taking it to another level. The equipments are high quality. My wife thinks it’s a cross breed between Tiffany Jewelry and Apple product. It’s classy, elegant and current. I just wish they find a way to limit the cameras allowed. They’re only allowing 6 cameras per Unit. I guess the system is limited for now. I’m sure they will find a way to overcome that issue someday. Also, the touch screens will turn off automatically. There’s no Setting to turn it on all the time. That’s one thing I like about ADT. Their screens are always on without any issue. They should at least add a panel setting where it turns ON automatically when the door opens without pressing a button. So far I like everything, it hasn’t given us any problems yet. I’m sure they’re always upgrading and trying to find solutions for consumers. Great job!!!

I have given this company at least 100 hours troubleshooting, calling, waiting on hold, taking off from work and so it goes for the last 3 plus years. I have a system with most everything you can get including 5 pings. I also made the mistake of putting them in my office. I had a perfectly working Alarm.com and believed the great sales rep that Vivint had the best technology. This is not true. Essentially from day one, there was something wrong...I am pretty tech aware and often found myself having to correct the telephone support folks as they did not have it right.

We're satisfied with Vivint's system features. But it's a hit or miss when it comes to the reps. There was one of their mobile people who dared me to leave Vivint and then one of their technicians was very rude. Even though their central office already firmly scheduled an installation he tried to convince me that he can't come and tried to reschedule it himself and I said, "No, you can't do that." But one person tried to correct what he previously told me because he was trying to force me to work with his schedule, not my schedule.

When we bought our house, the realtor had Vivint and gave me her contact. She really liked it and then I have another friend who has it too. The other big security place was horrible so I went with Vivint. I have their cameras, the glass break and our doorbell. I got these features because I have kids and I needed them. However, my system has gone down several times. I've had technicians come out. Vivint sent a security technician to my house that I was definitely not letting in my home in an unmarked car. And then I had customer service, and they're just horrible. I called up and told them I have one camera that's off. They ended up shutting all my cameras down and somehow my Wi-Fi got this erased. I had to call my friend that's a technician, and he came and fixed it. I couldn't get anyone out to me until Saturday. They only work till 4:00 and that's ridiculous.

Please stay away from Vivint and don’t get trapped in a 5 years contract. No matter how you have been loyal to them with no missed or late payment, you will still be treated like trash when you get in a situation where you have to call the customer service line. Expect to stay at least 1 hour on the line, being transferred from 1 person to another and you are lucky if they don’t hang up on you. Rude people, disrespectful to customers. I totally understand those customers who just got the system installed and give good reviews; trust me I was there and did the same but wait until you start having technical issues and others... they won’t be there for you and you will come back here to review your “sad” experience with them. I regret ADT and I am right now shopping for a decent home security system company. I gave 1 star because there is no option for a ZERO star. You have been warned, STAY AWAY FROM VIVINT.

We got a window breakage, the doorbell camera and we got all the motion detectors from Vivint. We got it just about a year now. We did a phone interview with their sales rep. He just asked us what we needed and how everything worked out. And we told them we had a door at the downstairs basement and we had glass window. We had a couple of places where they could enter through the glass. When we told him what we had, he just started doing it and when the installer got there there were a couple others we had to add just because of where it is located.

I had Vivint in my old house and it used to be called Apex. My experience back then was not that great. When I tried to pull up the app, the technician told me what to do but when I did it, nothing happened. It didn't work. And then he said that I could just call Vivint's main number and they will help me out over the phone. But he should know about it since he's the technician. When I moved to a new house, I still got Vivint and everything has been great. I got the camera, the digital pad, and then the windows, the break glass and the motion sensors. The technician who came in told me exactly what I needed and he did a pretty good job.

My parents have Vivint and I really like what they have. So I also got a service package from them and it includes the front door camera doorbell, the shatter alarm because I have a large window, window sensors, door sensors front and back, the Sky Control Panel, and one additional camera inside the home. I travel a lot and to be able to see what's happening in my home on camera and get that on the app is pretty awesome. Their equipment and software are also great and their emergency response time is wonderful. With Vivint, I also feel safer with my kids in the house. But when I needed customer service, it was not there. Everything I said to them was irrelevant and I had a problem every time I had to call them.

System installed on 2/18. As of 3/3 it is not fully functional. I have spent several hours dealing with tech support and had multiple tech visits with no success. The last scheduled tech visit required me to take the day off from work; I received a text 30 min before my appointment time informing me of the cancellation of the service visit. I now have another onsite service scheduled. If this one doesn't fix the issue they can remove the system from my home.

This was highly disappointing. The service was terrible. I will not recommend this to anyone. We will be canceling this service and looking into better customer service and product knowledge from the installer. This can’t be all about sales. Good luck growing your business this way!

Other than with the price, I'm satisfied with Vivint overall. I'm paying a little more than I should, but at the time, I needed security. I'm still paying $49 a month and I've seen others offering it for a little cheaper so I'm going to see what my options are. Nevertheless, the installer was precise and really nice. He gave me some more features that I didn't have before. Also, when I changed the battery on the fire detector, I took the cap off but I couldn't get it back on. I hate to call them for that since I'm afraid that they will charge me for it. So it has been sitting up there without the cap on for almost a year now. I just can't figure out how to clip it back on. But they could walk me through it, which should be simple.

My friend is a Realtor and she said most of her homebuyers are installing Vivint, so it went from there. I'm pretty satisfied with the features included in our package. We have had a few little kinks, but it has been pretty okay. I called one of the techs and it got resolved over the phone. Last weekend, I was out of town and my thermostat was disconnected from the system and I needed to address it. I'm like, "Okay, I will when I get home." And then, when I checked a few hours later that morning, it had gone. So, sometimes, I get alerts on issues that actually aren't issues.

The Vivint door-to-door salespeople who came to our home were courteous. We weren’t happy with our alarm company at that point as we had a different contract where we were on a monthly plan. How we're set up right now is not that way and we've got Vivint since 2013. We had the old system then we wanted to go with the new system and so we had the upgrade in 2015. The installation that time was fine for the most part, but they could have done a little bit more of helping us set up our phones with the Vivint security. I sent mine that had a problem but my wife's still isn't set up with a security system. It had problems and it still isn't working.

We travel a lot and I need to watch my home. I like how my Vivint camera syncs to my phone. Everybody was great. They were professional, awesome and reasonable. And, the installation went smoothly. Vivint will always have my business. They should keep up the good work. I'd tell others to get Vivint. It's awesome and I'd give them a C-plus for their service.

I was with ADT before and they gave me a higher price, so I was trying to see what else was available in our area. I Googled and Vivint came up. So I called them and they helped me out. Their sales rep was great, answered all my questions, and gave me everything I needed. Then I had several miscommunications with the installer but I don’t think it was his fault. It was my first time getting an alarm system and I didn’t know how the setup worked. But I felt bad because he had to wait for me the second time. Other than that, we had a few laughs while he was installing and he worked really fast. The installation took a lot faster than I thought it would be and that was great.

We were building our house in the Kenai River many years ago and a Vivint representative happen to be there and talked to us. And since we were so far from police service, we decided to go ahead and put in a system. We were mainly looking for the ability to watch our heat and freeze temperatures if we were not in the house. And so far, Vivint has very good service and we're very satisfied. The last rep that came here was very polite and efficient. Some of our equipment wasn’t functioning correctly so we put in some more door sensors and checked out the system. We've been with Vivint for a long time now and it's always been a very efficient company. They are easy to deal with and we've recommended them to many of our friends.