Vivint Reviews

Great experience. Technician was great. Very knowledgeable. He did everything in a timely manner. Smooth transition. He made sure that I was registered on the app and he made sure I knew how to work the system before he left.

I needed someone besides ADT and I found Vivint when I went online. I've been very pleased with Vivint's service so far. They basically addressed concerns that I had whereas ADT was totally dysfunctional and what was sold and installation were two different things. Vivint did exactly what they said they were gonna do, and they've been good with monitoring. Between them and my 120-pound German Shepherd, I've got good security with Vivint. I would recommend them.

Marc installed my new panel gave all information I needed to properly use my alarm system. He was also very patient with me and my family and answered all the questions I had. He even offered to hold my daughter while teaching me how to use the Vivint app. I’m so impressed my this technician’s excellent service and kindness.

I’m impressed with all of the integrated smart home technology all in one security system. I believe it will increase the value of my home, and I also think it’s just really cool. I haven’t seen other security systems offer this!

The technician was very great with my kids. My 4 year old kept asking 101 questions and David was patient and nice to my boy. He did a great job with the installation and cleaned up after himself. He did a great job explaining everything.

Vivint’s service has been good for the last two years. But on the first year, there was some mix-up. I was not supposed to pay for something and it took me six months to get my money back. Other than that, they are quick to respond and their team is good. They say what they can do and they are nice. Their equipment also works great, although they replaced my board two times.

I had already been doing research on putting together my own digital security system using stuff that I could buy at Best Buy. So, when the Vivint rep presented the package, it was like what I had already been looking for nearly put together, so that was the reason why I purchased it. Also, the rep we dealt with was very knowledgeable. However, we've had one problem with one of our four cameras constantly losing the connection, But, apart from that, the system has been good.

My daughter and son-in-law has Vivint security system and I'm a cosigner for them. The features of the system are okay and I pay Vivint $57 for my equipment and about $20 for services every month. But I know that there's another company that offers better rates. We recently dealt with one of the Vivint reps and right now I have one of my door alarms disabled since I got the service because I had two false alarms and a third one wouldn’t have been fine. I had to remove that, but I'm still charged for it.

We bought a house and Vivint was already installed. The installation team came and redid some stuff when we initially set up our account and it was good. However, the system now won't connect to our Wi-Fi. It's possibly just synced off. It still works and all the sensors are good but it doesn't have some features because it's not connected. But we're satisfied with the service package. Vivint is good and easy, and it gives us peace of mind.

A friend of mine told me about Vivint and had negative reviews about it but I wanted to find out for myself. And now, I’m seriously frustrated with Vivint. Since I got it, everything's been terrible and it hasn’t been a year yet. It would be in December. Every time I turn, there was a problem. First, the door wasn’t alarming off so they came out and fixed it. Then I turn around, it’s been my camera ever since. I got one camera inside and one on the outside and neither one is working. They came out and sent five different technicians out there to fix the camera, still not working. It never records so it was just useless for me to get it.

We’ve been with Vivint for about three months now and I’m not too pleased with the system. We had some problems with it right from the get-go with the installation. We had to have them come back out because it was almost like they were in a hurry to close a quota for the day. When the guy came in and started the sales pitch, it was about 9:30 in the evening. Then, an installation crew came over at about 10:00 and they were here until after midnight trying to finish up on what they could do. Then they said they had to have somebody else come out the next day to finish up on the last bit of stuff that they had to hook up.

My installer was on time and very thorough. He took about ten minutes to review the home panel and the app on my phone. Everything is very easy to use. It took about two to three hours for the whole install.

Ryon was great, nice, very Professional. Chase installed quickly, and explained how to work the system. He was also very nice. We would most definitely recommend this to our friends or family. Our family already feels safe having a home security system.

Both Ramone and Jeff were wonderful. I was amazed how fast the system was installed. Jeff did a great job installing everything and he patiently explained how to work it. I hope I like the product as much as I enjoyed working with them. Thank you.

Great customer service. They were quick to set up everything we ordered for our new house. Please provide your door to door sales people some water! Temps are only getting hotter. At this time I can only rate the customer service but I will update my review after a few months of using the system.

My brother recommended Vivint and I liked the features of the security system. The Vivint people also seemed to know what they were doing. However, it's been a love-hate relationship. They added a lot to the system but the features don't always work. They also have trouble trying to make those things work properly. Everybody from Vivint tried to help the best that they can, but it seemed it would break down with some of the folks that they were sending out. A couple of people, in particular, were not very professional, not very knowledgeable, and not very sociable. People don't care how much you know until they know how much you care. The tech was not very good and professional at all, but then they fixed it.

I like the whole system of Vivint. It's better than ADT or any of the other ones. Vivint also offers more and they have great customer service too. Their services are phenomenal as well as their installation team. They explained everything very well and if I had any questions, the installer was able to answer it. He did the installation in a really quick timing too. Everything about my Vivint experience was just amazing.

My son-in-law's parents had just installed Vivint in their house and they were happy with it. And when I just became a widow and all alone out in the country I got from Vivint the service package features that includes the doorbell, security Away and Stay. The service kept malfunctioning at first but finally I got a young kid out here and what happened was there was an antenna somewhere and it had to be outside of that little box. It took him at least a couple months to solve everything but he got it fixed and part of it was the fact that I'm so far out. Since then I've had no problems. Everybody who came from Vivint was nice but this last guy was by far the best.

There was a door to door salesman from Vivint was a good guy. When I needed him he was fine. But when I referred him to my cousin he just talked to my cousin once or texted him back and forth, then he never showed up for the appointment. But still the salesman did a good job, except for this one part where I asked for another panel upstairs. I wanted a panel that when the alarm goes off, I’m able to talk to the person to the panel. However, he sold me a separate panel, which is the carry-on where I put portable anywhere and don't talk to that one and if something happens. I have to run downstairs and talk to the person.

I’ve had Vivint for a year now, they did a very good job and I’m happy with the service. They offered different features so I like them better than the system I had in the past. I've reached out to their reps four times and every time we had a problem, they came out and fixed it. Our door battery died a couple of months in so they came and replaced the battery. That worked for a week and then they came out and replaced the motor. I'd tell anyone who might ask about Vivint that if they can afford it, it's worth it.

Wes acted sincere and very professional in the Installation of the front doorbell camera, front outdoor camera, Ping Camera, two thermostats, Vivint SmartHome app, SkyControl Panel and Smart Lock. He also explained how to use the Sky Control Panel and helped download the apps to my iPhone. I was very pleased with his performance. Javier was also very professional and explained how the fire and CO alerts were connected and functioned.

Alarm system and security cameras installation. The technician was very professional and polite. He came on time to the appointment and explained everything before he started. Tested system and set all passwords before he left and we are very satisfied with the service.

The sales rep was very knowledgeable and helpful. All our questions were answered to our satisfaction. The product was installed on the same day by a friendly and highly skilled technician. He walked us through the system and answered our questions. We are happy with our decision to switch to Vivint.

It was an Excellent experience!! Jim arrived On time. He was Friendly. Explained what he would be doing. Cleaned before he left. Pleasant personality. Went the extra mile explaining to me how the system worked and helped me go through the process.

Yes, it's time to sue Vivint; I spent 1356.00 at Best Buy for their "Smart Home System". I had to leave town (which was the primary reason for getting the system installed). At about 90 days (not even the full 120 days)... the system just quit working, I couldn't check in on security from my phone. I was several hundred miles away when this happened, and could not get back into town until April. The system was installed in Sept. 2017... it failed Dec. 23, 2017. I could not get back until April 2018. I spent hours discussing this issue and was assured not to worry, everything was probably ok, it was more or less an internet problem and they wanted to know if there was anyone I trusted who could go to the house to access the panel! HUH?

I wish I could give 0 stars, especially after having a CS manager hang up on me this morning. Since 2016, our camera has NOT worked in our home. We have placed multiple calls to get the issue fixed, been sent a new router, had several technicians come out and try two more brand new routers, and still... we are without a camera. I'm done. I'm tired of paying for a service which I believe I shouldn't have to keep trying to fix myself or continuously check to see if I can get it working again. We have made the phone calls. We have waited for technicians. We have PAID our $69.99/month for the service and the equipment. Our contract ended Jan. 30, 2018. The $69.99/month included paying for the equipment. But when our equipment was fully paid for, our bill did not decrease.

Our technician Gary ** was fast, clean and extremely knowledgeable. He answered all questions and trained us on the basics. We decided to add additional equipment and he connected us to Best Buy to complete the transaction and took care of the additional equipment installation on the spot. Great customer service and excellent service tech!

Ty ** and Rodney ** were both great with the setup for the new house and also the install. Had some technical issues during install but Rodney got it done and was a pleasure to work with. I was happy with the service. Thanks.

I absolutely love my new smart home installation. Hose and Brandon were awesome. The sale was easy and the install was even better. The team and products are awesome! I will definitely share my new security with friends and neighbors.

When we needed home security, we looked at Vivint’s website. We service package we got from them. We got problems with the cameras but I didn't have to change to another company. Right now, everything is working well.

I was referred to Vivint by a friend and I ended up customizing my package with them. I run a Boys Home and the service has been awful. The rep fixed it, but my system has been down for three weeks and they’ve done nothing. I called them and told the rep that I needed to know that phone calls are coming through. Unless I know they are calling and who they are, then I would not answer that phone call. I have told him that I needed my appointment set up that day and he said they were going to set it up, however I have not heard anything from him.

I've had Vivint for about a year now and the service has been good. They installed the system and the hardware's been holding up good. Their team also responds very fast and I feel better and safe having the security system.

Vivint's features are okay. But I don’t like the delayed reaction on the doorbell ring and when my camera system would freeze that it didn’t go anywhere. As soon as I hear the doorbell on my phone and check the camera, that's when I would I know when somebody came to the door and they rang the doorbell. And they were not going to just walk away as soon as they rang the doorbell. They were going to stay there for a while. But by the time it gets to my phone, they were heading out again. So, it’s like such a long-delayed reaction and I don’t understand why.

Installation was great. The tech was professional, explained everything to me and went through all directions of the panel, phone app and all other with me. He cleaned up after himself. So far I’m satisfied with Vivint and all its cool features.

Everything was fantastic and the gentleman that installed the system was simply amazing and patient. From customer service to the installation... Great! He took the time to explain things to me and had me involved the entire time. I could not have asked for a better product or service.

My husband made the decision to go with Vivint and we regret it. The salesman did his job well at their sales pitch and they customized the features, but he was pushy. We didn’t do our research and we feel it's severely overpriced. But we're under contract with them and we'll stay in our contract.

2 men came to our door at 10 pm last night. They knocked many times. We then watched them walk across the street knocking on their door and looking in through the window. This company's just fine with their team ringing doorbells and pushing into homes any time of the day or night. No matter the price, no matter the service they are selling, I'd pay double to never use their services.

We wanted a really good alarm company, and having seen Vivint's signs around town, we went with them. We got the door lock, three cameras including the doorbell lock camera, the keypad and sensors on every window and door. We also have the app for the phone. We live in a town that’s got a lot of problems and they were starting to get closer to us. And though nothing has happened to us, we opted for those mentioned features offered by Vivint as they make us feel safe. And so far, we've gotten very good service from them and they've been very easy to work with.

A Vivint salesman came door to door to our home. He was very knowledgeable and we were very happy with what he said about the product. Then, on the same night that we signed up, Vivint sent somebody out to install all the products and the installation went pretty smoothly. We've been happy with their service overall and we've been very pleased with the features offered in our package. Any time we've had an issue, Vivint has been very easy to get a hold of, very quick to answer questions and send somebody out in the rare case that has been needed. When we had issues with our panel, we called Vivint and they did a reset on the system. And a couple of times, when we accidentally tripped the alarm and didn't turn it off on time, they contacted us right away and took care of it. We have recommended Vivint to a number of people.

My house was broken into and I got everything I pretty much needed from Vivint. I have two cameras inside, the doorbell camera, the backdoor camera, motion detector, window sensors, and the Alexa. The only thing I don’t have is the Space Monkey. All of my interactions with Vivint have been very helpful and I've always gotten very professional customer service from them. I've never had a bad experience. Although I wish I could get it at a cheaper price, I'd still tell others to get Vivint.

I've had Vivint for four and a half years now and I like the service. We already had an alarm system and a salesman came by and told me something different when they came so, we switched over. Later, I found out they were a totally different company. The installers came and they were knowledgeable of what they were doing.

My mom had gotten Vivint hooked up and we heard about it from her. When we first moved here my husband’s car window got broken and that was enough for us. Moreover, I have a four-year-old and we have other cars. It's good to watch so things don't go out of hand. We had two installed cameras outside and one in the doorbell. Their service is a bit slow but otherwise good. Their reps were excellent and the installation went well. The system has been good when there are people around and someone is knocking at the door.

The sales rep wasn't honest and forthcoming about the installation. He insisted the install would only take 30 minutes to get me to purchase that same day; it took well over an hour and a half and still had to come back the next day to make adjustments to the system. Also; only installed one motion sensor, no window sensors and the one motion sensor does not cover my entire house.

TRAVIS the sails rep has been great. That is the only good thing about this. It has not worked right from day one cameras frozen all the time. Now the main panel has done the same. The installer did a ** job with the wire work it looks a mess and left all the shavings from drilling my doors not even trying to clean it up. All the off cuts of wire were left in my backyard and garage for me to go round and clean up. So all in all Vivint SUCKS. If I could leave less than one star I would. Have a nice day

Dan, our installer, was great!!!! Very particular... treated us as if our home was his home! Made appropriate suggestions. In fact, we ended up adding $300 additional services. Austin and Michael at Dublin, OH Best Buy were also very good confirming how much better updates with Vivint would be. At first we were hesitant as to the cost, but they assured us it would be worth it. We are platinum elite Best Buy customers and they provided the service we expect.

Very happy to actually be able to have the security system handy now with my phone. Having a baby makes this so critical for me. Was in Best Buy to buy a phone and walked out with peace of mind. Install happened just a few hours later.

Everything with Vivint's sales rep was very straightforward. No questions. We had a false alarm on the glass break sensor because my dogs bark at the pitch that sets it off whenever they get excited. It only happened once. Also, the detector for the smoke alarm also goes off of sound and we're having our floors redone at the new house and the demolition equipment was setting those off for the first couple days. It happened three times in a row and I was like, "Okay, alright. Is there any way to turn it off while we're doing construction and then I'll just call and have it turned back on again." It was no big deal.

Vivint has been horrible. They used to come around the neighborhood a lot, knocking on doors. And a lot of my neighbors have their security system, so I decided to take advantage of the Black Friday Sale at Best Buy, yet it has been a disaster. It never worked when I needed it to work. I had a package stolen before and an issue was going on with my camera where it didn't pick up anything. It wasn't recording clips. And if I look at the logs of my call history, there are issues every month. Moreover, I would have technicians scheduled to come out and they wouldn't show up and I'd be waiting around all day, waiting for them. I would have to call several times. Overall, I didn't have a good experience with Vivint.

I'm enjoying my Vivint. I have the basic package. I have three doors that have the camera and the cameras were attached to the doorbell. They had told me that there is other stuff and they explained things I could also get like remote cameras to protect the backyard but that will have to come later. I'm very happy and very satisfied. It's a wonderful system. Everything from the sales team was pleasant. Everybody from the installation team was very helpful and they showed me how everything worked.

I had service with ADT from the start and it was almost the same as Vivint’s, but we didn’t have cameras with ADT and we needed cameras, so I felt like Vivint set an awesome deal on the package. My favorite feature is the inside panel where you can access your camera from. When we had first gotten the system, we were having problems with it. The tech that came out was not great and didn't install it correctly. He wasn't very thorough in explaining things as well. And we had hard time getting the technician come out. We had to call four different times. The customer service was horrible. The first three wasn't very friendly or helpful at all. But the lady I talked to on the 4th call was really great and helped me. Since they came back out and took care of the problem, it has been great. It's a great service to have if you can get the equipment installed correctly. But make sure to get a good technician out who would thoroughly explain the system.

Tory was great! Was on time within the install window. He was Professional, knowledge, and efficient! He was in, answered my questions, cleaned up as he went and out in no time. He did a great job with showing me the ins and out of the system once he was finished installing. Would recommend to anyone!

Is the camera on the touchpad accessible? The representative was very professional and helpful. He assessed my home to find the best possible set up for my outdoor cameras as well as indoor sensors. He was very knowledgeable and courteous.

We purchased a home security system as new homeowners. We have been having issues with our cameras not working. Our control panel not working. Sensors not working. You name it. We are not sure when, but we noticed last Saturday, April 21, 2018 that someone had cut the screen in front our house. When we went to look at the camera footage our cameras did not record anything because the cameras were down. The cameras were not recording anything. We have had several issues with the cameras not working or going offline. We have called Vivint several times to make them aware of the situation and while they fix the problem initially it does not stay fixed. Last night we called them because our doorbell camera that was installed the day before went offline and was not working. That was fixed and today we have the same problem on top of a camera going offline. I am paying for a service that does not work half of the time or not at all.

My bill is high, it's like another utility bill. Simplisafe is 15 a month for the service. I know that when my equipment is paid for I will be paying around 45 a month. Contact me before I contact you.

Vivint is extremely good. The service is great and you feel safe with it. My son has it also. When you call Vivint, they're there for you. They try very hard to solve the problem without sending anybody out. They're very professional. However, there have been a couple of times lately when the driveway camera goes black and offline, and we have to call them and they will walk us through how to deal with that. But now, it doesn’t take any pictures and my husband said it doesn’t take any videos either.

We got the Vivint indoor cameras, outdoor cameras and the doorbell for protection when we're not at home. Vivint installed the system quickly but in December my cameras weren't working on the inside of my house but I was still paying for it. We weren't able to access the cameras because they were offline. We just had someone to come and take the stuff off of our property. I'm not satisfied at all with the service. My experience with Vivint was the worst.

Vivint was in our old neighborhood, and they came door to door. I purchased a package that included motion sensors for protection. Their sales reps and services were both good. The last guy we had was awesome and he knew everything. The installer was also good. He showed us how to use the system and everything a little better.

In the beginning, Vivint's service was not so great. My front doorbell camera would not record. The only time it would record was if someone touched the button. So if I had a package delivery it would not notify. My backdoor camera, nevertheless, works almost 100%. There were software upgrades that were problematic. It took us 60-75 days for the system to show that it really worked. It was frustrating. But after the outside service company came and explained the situation, over time, everything worked properly. The technical side with Vivint needs a little work.

I got an indoor camera and door lock from Vivint just for added security. I heard about them through a neighbor and I liked their service. I had them come over because my panel wasn't working that good and the technician that was out here was really good. Her knowledge stood out to me. I would definitely advise Vivint to a friend.

Great high tech and modern looking equipment, Very affordable, Friendly and professional staff, Cameras are top notch and images are very high quality. Switched from ADT to Vivint & love it, Highly recommended!!! No complaints here, nothing but love!!!

Steve was absolutely great! He was very informative, respectful, very knowledgeable about the technology and just a pleasure to be around. I would recommend this company to anyone! I am an extremely satisfied customer!! My entire family has joined with the company and I can honestly say we love the product. It protects our family and I am truly grateful for that!

Sales guy was great and installer was excellent. Very happy with it. I don’t have WiFi but use my iPhone with Sprint. I can’t view the images from the camera outside my home to view it in my home. If you can help me with that. Thank you.

Installer was awesome. Customer service and customer loyalty was horrible. Did not honor deal given at purchase. Horrible experience!!! Waited on hold the first call 1 hour 17 minutes. Next time 56 minutes. Customer service reps were rude and even laughed at the time I was on hold.

First off, let me thank you for your crappy CSR that I spoke with. Besides your awful service, things change in people’s lives. Both myself and my husband are senior citizens now and on a fixed income like a lot others are these days. I called you people last year to stop our service and one of your idiots told me that he would cut me a deal and only charge us $1000 to get out of our contract. My husband is a heart patient. I have migraines, Fibromyalgia, peripheral neuropathy, RLS and the newest addition to all of my problems, I now have RA. I now can’t get around hardly at all anymore because that payment that idiots keep pulling out of our fixed income could cover another medicine for me, but no, YOU HAVE TO HAVE YOUR FREAKING MONEY! So I want you to go where the sun doesn’t shine! I HATE YOU ALL VIVINT!!! The remark down below about the attorney, it would not do any good.

I had our Vivint system installed years ago and I had some changes made and last year, they came and put some new sensors in the back room door. I spoke to a gentleman who works for Vivint and asked him if they offered cameras for the back because I only have the cameras on the doorbell and inside. And he said that they offered it. And I thought, when I have time, I'd call them and get some more information. But I like the features that I have. The only thing is sometimes they go offline but I know how to reboot or unplug and get it back going. Sometimes when I reboot, it connects to the Wi-Fi, but it doesn't connect to Vivint. But I tell people about Vivint and if they don't have alarms, then they should get one.

Their smart home system cameras are intermittent and customer service is poor. Cameras and doorbells only randomly alert on motion and doorbell ring so they’re pretty useless. When the system doesn’t work they refuse to resolve or accept a return. Stay away from this inferior product if you want cameras you can trust. My network is 115 meg down and 13 meg up so it is not my WiFi. Best Buy sells it and won’t stand behind it either.

The features that we chose to have from Vivint were the most basic ones as we didn’t want to get a bunch of features that we didn’t necessarily need. It was the application that we could broaden our horizons as time went on if need be. The installation team was topnotch. The salesman door-knocked us at 5:30 and we were installed by 9:00. We have had difficulties with the features but we had one tech come out and the system has been fine. We liked the response we got in regards to that repair.

The sales representative at Vivint was very nice and very informative. We got the basic service package. However, I’ve had some technical issues with them, so that has been a little hard. But we got settled now. They ended up bringing out another router to help because there wasn’t good internet service in the area. I’ve also had quite a few billing issues. I had to stop taking money out of my account because they would pull more money out of my account and then it would take me longer to get it back.

The Vivint security system reminded me of the other system I had in a different state. At first, I communicated with the Vivint sales rep through text messaging and then I spoke to him on the phone when it was time to set the system up. Everything was fine with him and their installer was very knowledgeable and explained everything to us. But the only problem we had with the installation was the doorbell camera not working properly. A third guy came out and told us that the second guy damaged our wall. We filed a claim for it and Vivint sent us a check.

When I was turning on my electricity with Fort Worth they recommended Vivint. So far the service has been great and so are their sales representatives. In addition the Vivint installation team did very well.

I had the absolute best customer service that I've ever had with this company hands down. The equipment is awesome, very easy user interface and I can adjust everything I want to. Install tech was very knowledgeable and courteous. Just perfect all around. This is my lifetime security company.

Great service. Friends and knowledgeable with more than enough expertise to provided services requested. All the available tools were utilized as needed and the proper products were installed in a timely manner. Would recommend greatly to anyone looking for a security system in a short amount of time.

Our Vivint system was installed today by a very professional installer. He was extremely knowledgeable as well as kind and considerate. We’re replacing a system we had over 30 years. The monthly payment is less expensive and it can do much more than our old system.

The only thing I wish that the quality camera was a little better.

We travel a lot and the home stays unattended for a few days. So we were contemplating on getting a security system and it just so happened that on that particular day, there was someone from Vivint canvassing the area. That person knocked on our door and began to speak about their system, and I wanted to listen to what he had to say since I wanted to see what they offered. When I saw it, it seemed to be what we were looking for and so we got it.

There were a couple of different options from Vivint and I got the door sensors, motion sensor and the electronic deadbolt with several controls. The guy who did the actual sales while I was waiting for the guy doing the install to finish, sat and talked to me about video games. They were very personable people and they were fine to work with. But Vivint cost very high compared to some others who were available. It just wasn't worth it for me. I would tell a friend to go to someone else.

Vivint came door-to-door and it sounded like a good deal. We got things installed and it became crazy. There's a lot of lag on the doorbell speaker and we’ve had some random connectivity issues that the system will shut down. So far, I’m not really happy with Vivint and we probably won't re-up. I called customer service twice and because I was upset, I was hung up on twice. It was pretty bad news.

We were at Best Buy when I saw Vivint's system. I really enjoyed the cool things that they had. We had another security thing but it took two apps to manage then, but with Vivint, they have everything at your disposal. But we left it because we had to pay everything up front. Then, a couple of months later, a sales rep came knocking on our door and we were able to do installment payments for 0% interest rate. We then got the smart lights and cameras and they're all outstanding. The only downside to the smart lights are the switches. They don't push against the wall, so there's a gap between your appliances and the wall. The installer himself was very professional but he left a big mess behind that we had to clean up as far as sheetrock, which he had to drill through, and cables. But I ended up recommending Vivint to my sister too, and now they also have Vivint in their home.

I wanted cameras and was looking at the kind that I can hook up myself but they were complicated. I had gone to a different Best Buy and could not get the information I needed. When I went to the Best Buy in Danbury the guy there was fabulous and explained to me the options in which case I chose Vivint. I bought the system at Best Buy but they were Vivint employees and they were great. There were a few little points of confusion but they were really good. They really explained the products. It was a bit challenging to get Vivint on the phone even when the installers where at the house. The first installer was new and he made some mistakes. The system stopped working just a few days later so they came and corrected it really quickly.

Install went great except Jeremiah was not able to install deadbolt due to mine not being correct size for an even swap. Jerimiah was very good at walking me through all the features of the cameras and main command center.

I found the process of speaking to the Sales Rep, overbearing, pushy, had questions about the Quality of the Product, saw 3-5 second delay in the Store regarding video. Went ahead with purchase of Sky Panel and Door Bell. Regret the purchase. The Sky Panel WILL NOT connect to a 1GB Verizon Fios Router, nor will it connect to a $300 NetGear NightHawk Router. Tech installed a cheap Linksys router. Still having issues with unit and will end up returning it in a day or two. Contacted Customer Care, still no response from Salesman.

Service was great, technicians worked hard and were very helpful in all our questions. Technicians showed us all the features of all the devices we purchased and how to use them. We are very satisfied customers and will tell our neighbors about the products, company, and support-friendly technicians.

The salesman and the installers were very polite and explained everything to my satisfaction. The installers were here in minutes after purchase. They cleaned up after themselves. The salesman made you feel at ease and did not push the product on me.

Very impressed, very friendly staff, very professional, will recommend highly to anyone. Won't be able to add much more than this until after using service for awhile, but as far as Marco & the installation crew was all super. Will again recommend to anyone. Thanks Mike.

Friday April 27, 2018. The customer services I have received so far has been the worst ever and I am furious about the way I have been treated. Let's start with the original installation – the installer was not able to complete the installation due to implement weather. However, that did not stop him from collecting payment for the both the service equipment a few days later via my credit card. He never left any paper work nor was there any information about the true cost involved. I signed onto his mobile device confirming that the work was done – as much as could be done at this time. Not once was a disclosure about the cost. The second tech arrives during the time when your computer systems are down… With this, he is unprepared to do any work. This was a big waste of time, effort and money – I had to have a friend leave work to accommodate the visit since I was not able to do so.

My sister was a Vivint customer and I've now been with them as well for about three years, but I haven't been thrilled by the service. The technology platform that they're on and what they say they can do isn't what they actually can do. The app doesn't always work and they had issues with Comcast where they changed something about one of the ports, and then all of a sudden, the Wi-Fi wasn't talking to the panel properly. And ultimately, that became my problem because it didn't work right, instead of it being them taking care of it and fixing it. Similarly, even when it got installed, I got told one thing by the salesperson, and when the technician showed up to install it, I found out the price was much, much higher. And the technician straightly said that this happens a lot. The salespeople will tell customers whatever they wanna hear to get it done.

Our Vivint system includes the sensors on the windows and the three doors. And then we had an outside camera. We were happy with them. Then we had some issues with the security system connecting to our Wi-Fi. When I called Vivint for that problem, they were saying that with the appointment they would be charging us 60 bucks for a technician to come out. I told them that we should not pay the fee when I do not even know if it was working or disconnected the whole time. They waive the fee which was cool.

Vivint's sales representative was a really good guy. He also installed the system and did an awesome job. It's a new technology and so far, everything has been doing so good. We're very happy with Vivint.

I talked to one of the people who work at BestBuy and said that I was looking for a home security system and I was directed to the guy who represents Vivint at the store. He was very congenial and welcoming. He did his job well because he talked me through to buying the system. I got the doorbell and the camera along with whatever came with it. The unit is good for what my family needs out of a security system, but getting it installed was frustrating because the first tech who came over said they couldn’t do the doorbell camera. Still, Vivint had a second guy come over and he said the first guy could have installed it without putting a hole through the wall. Little things like that were irritating, but it worked out in the end. I visually see what’s going on in my property and there's a connection to a security company for the burglar alarm, home fire, and other emergency things. I like how it’s all connected and the app is very helpful.

An agent told me that Vivint would be a much better choice for my kind of a house. I compared Vivint with ADT and other security solution. We figured out Vivint was much better and that was why I went with Vivint. When I signed up with Vivint, I had a wonderful experience with the sales rep I spoke with. She cleared all of my questions and she was very helpful and explained to me how it works.

All three techs were extremely nice and helpful! They answered all my questions. Took the time to help me locate correct areas for things. Also made it possible to use all of my existing alarm parts. Did a great job patching any holes they made too. I would recommend this to a friend.

The equipment looks nice and is extremely user friendly. The gentleman that installed our equipment was very knowledgeable and friendly. He was very thorough in ensuring I knew all about my equipment as well as answering any questions I had.

The sales representatives and installation techs were very informative and helpful. They spent plenty of time answering questions that we had about their company and system. They did not pressure us with the sale. They were efficient and time sensitive with the installation.

The whole experience went smooth, everyone was helpful in making sure I got the right equipment. I love my smoke detectors and my doorbell camera, when I’m not home I can see everything that comes in my yard. I can talk to the delivery drivers when they drop of packages. I’m very happy I went with Vivint.

We had someone come out from ADT and we had decided to purchase a security service from them. We gave them a check to pay for our installation fee but a month went by and no one came out to provide the service. Another month went by, and we've called and they had no record of us paying. Then the guy from Vivint came by and we decided to go with them instead and we signed up for our service in 2011 around October. I told the Vivint rep that we weren't in the position at that time to make a downpayment on the service because we were getting ready to get married and we were doing a destination wedding. And the rep said he could make my service where I wouldn't have to make my first payment. We'd be doing either 60 or 90 days and I said that if he could start it after the December timeframe, that would be great because we would have come back from Jamaica and by January, we'd be ready to make our first payment.

The installation team from Vivint was good. They were professional and courteous. But they had some issues with the door, so they had to come back several times to get a few people that understood the entire setup. It took some time but that was the only hiccup within the process. Vivint's features are fine and the cameras are very useful. What was interesting is that I had a ring at the doorbell with somebody that was coming to drop something off. And I was able to use the intercom through my phone which was a very cool feature for them to wait until I arrived. The feature that we have is good and it serves its purpose. My wife probably has some problems with her phone app dealing with the Vivint system but I didn't have that many.

When I was still living in Kentucky and was in the process of looking for a home security system, somebody from Vivint came around selling it. They were offering free equipment and I went for it. The system that I got was a little higher than the standard. I had the doorbell and something else in the garage. I’ve been extremely satisfied with my service and I’ve had no break-ins. My sister lived with me for a brief period and when I accidentally set the alarm off, I always teased her that supper was ready and we had the fire department come for dinner a couple times. When I moved to Texas, Vivint's technicians came and reinstalled everything here at the new home and the service was good.

Vivint's has been great. The installation was incredible and the installer was remarkable. We have been with them since October and we haven't had any problem. Their reps are great and very helpful, too. If we had an issue, they resolved it very quickly.

A friend of mine had Vivint and I got it too. I have the monitoring and the signs, all the sensors and all that I wanted to add to it. I've had excellent experience with the reps and have gotten quick responses from them. They've also been thorough in managing the account. The service, as well as my overall experience with them, has been good.

Great installation with Ronny **. ** Look forward to using your system. I think the price was also very reasonable. Especially I like the lifetime warrant. I'm a Best Buy customer and have already recommended this system to my friends.

This whole security thing is new to us. Within an hour after installation, I somehow managed to trigger the alarm when I didn't think it was even armed! Although the technician showed me how to operate the controls, it would have been especially nice to have a more detailed operator's manual. Your website was not even helpful!

The person who installed our system is very knowledgeable, but the Sales person is a different story, did not explain well. They charge $547 for the Panel, you can buy it new on Ebay for $100-150. Overpriced Equipment, I only had the system for 1 day. So far so good.

Well done. Installer Phillip excellent. I very much like the camera for visitors at the door. Also the motion detectors location to view in the center of the house picture of all five doors are covered - very much like the opportunity to get into the house by punching in combination on the door entrance! Also connection through the iPhone is very convenient especially for others is going to the house when we’re not there. Also very much like a feature of having a ability to stay in house sleeping at night with System on.

First tech was a no show, and second tech installed the sensors in the doors incorrectly. Second tech came out to fix the first tech's mistake, but he forgot one sensor. Still don’t have this fixed. I had a sales rep offer a 14 day trial period after this whole mess, but when I tried to cancel it magically “can’t be verified” in the system. I have all these issues and their main issue was not being able to verify this one detail. This absolutely amazes me. I regret signing a five year contract at this point. Really consider the customer service reviews about this company. After switching from Frontpoint I’m really kicking myself for signing with them.

I am more than happy with the purchase of my Vivint system. Two small technical difficulties but it's ok. I am having issues getting my Amazon Alexa to connect with the system and my Kwikset door locks couldn't be used on the door I have currently. The installer was amazing and friendly even with my 3 year old running around.

I'm 100% satisfied with Vivint. I have the wireless keypad and the motion sensors. I also have the doorbell where it's actually a camera. Their sales rep was great, friendly and knowledgeable. He told me about all the features and it seemed that he knew the product. He didn’t just try to sell me anything but he talked to me about things that would probably benefit me.

I like Vivint's app. My sister gave me the password to it and all that to set the system up. I use it to make sure all the doors are locked and the windows are closed. Then when I go to bed at night I arm the system. It turns orange when you arm it and it turns green when you disarm it. The only downfall of the whole experience is that my fingers aren't great with my cellphone. I always make a whole bunch of mistakes. When I get on the panel on the wall and when I want to go to a different camera, it always hits it and whatever camera that's on it at that time, it'll make a full-blown picture instead of the camera I really want.

A salesperson stopped by my house and explained to me the history of Vivint and what they had to offer. It went well and I signed up with Vivint. We have the Alexa and the indoor and outdoor camera. However, whenever we need the services, they don’t work. A camera will take too long to open up so by the time we wanna tell someone that we're not home, the camera is still blinking. Sometimes, it won't set. And if I'm somewhere out of town, I can't open up my app. But we had a good interaction with the installation team and overall, we’re satisfied with the experience.

My experience with Vivint has been great and having them gives me peace of mind. After someone broke into our house I wanted to have things like motion sensors, glass break detectors, doorbell camera as well as outdoor and indoor cameras. So we opted for all those features to be in our Vivint package. Now, I can see my house at all times. Vivint went over and beyond to get my appointment set up because I was trying to get it as soon as possible when I first inquired about it. And then the technician was also great. He even told us that in our next move he would just come and move it to our new location.

When I moved here, Duke Energy gave me some choices to take care of my house and one of them was to have an alarm system. They recommended Vivint. However, I had some problems at the beginning because Vivint promised me some things like three-months free and then they made a mistake with my contract. They gave me five months off, and they started charging me. I called them back and then we went back and forth.

This is a great company. Spencer is a master in his craft. Really excited to play with the system and add on more devices in the future. A+ all around. I have absolutely 0 complaints. Everything looks great and installation was done very well.

The single worst customer experience I have ever had. After numerous false alarms at 3 AM, and multiple "service calls" that did not resolve the issue, I was forced to remove the system from my home. Vivint had no solution to the continued false alarms that created insecurity for me and my family. It's one thing to have a problem with your product but continued incompetence related to correcting such errors is inexcusable. Three years after removing the failed system, Vivint sent me a bill for $2,500. This is after no communication from the company for three years. I complained with the Better Business Bureau and Vivint denied that the system was faulty. All I can say is, do not use Vivint for security as it will only provide insecurity. I have switched to Monitronics for the past three years and have not had one issue. No stars for anything related to Vivint.

This system has not worked correctly since the day of installation. I have no home phone because the installer disconnect my line and the sensors are not working properly. My thermostat is not working properly either. I requested to cancel this service and my money back.

Absolutely horrible experience from day one!!! Sales guys lied to get contract signed. Installer had obviously never installed system before completely ruin my door after being here 5+hrs. Can’t cancel!!! Have to pay off 5yr contract. Alarm went off Christmas Eve when I wasn’t home and they didn’t contact police... I did when I got the alert of alarm sounding through the app on my phone. Police said never received a notice. They went to my house but this was 45mins after alarm sounding. Vivint so flippant and rude customer service. Any review on here with more than one star is obviously from their employees hoping to boost their score. Recently saw a rerun of their company on Undercover Boss... horrible then too!! All they care about is locking you into that contract. And forget a technician ever showing up for a scheduled appointment. It’s a scam and they need to be shut down.

I have Vivint's basic package. They have been super good, quick and responsive. And the technicians who came for the installation were very knowledgeable. Call Vivint and they'll wow you.

Vivint came to my house and the rep was a really nice guy. And he seemed to know what he was doing. Others have come before but he just seemed to be the better sales guy and he sold me the product. I like the features offered by Vivint. But I was under the impression that if the power went out, I would still have the security system. But it seems that whenever the power goes out, which has happened a couple of times, the system turns off and I have to reconnect the Wi-Fi and that takes forever. To me, that almost defeats the purpose. If people knew about that, they only have to go to my panel box, shut the power off and they can break into the house. Also, I don't think the system works when there's no Wi-Fi.

We had Vivint right before we had ADT and ADT didn't have that capability at that time. They got it a month later, but they did before ADT had it. Vivint was associated with Amazon and my husband works for Amazon, so we thought we'll just go with Vivint. It's great. They came that same day and hooked us up and everything went very seamless. Then the customer service has been excellent. After the installation a few months afterwards, the system went offline and something happened. But they were really helpful and very responsive. I've been pleased with the way that they've handled everything.

I have an ACN representative and she told me about Vivint. Any questions that I had about installation, follow-up or payment plan, it was explained to me fully by the sales rep from Vivint. Luckily, I don’t live too far from my ACN person so whenever I have any questions, I just call up straight. When I had the security feature installed, the installer got caught up at another job which was fine. He called an hour into our window and said he wasn’t gonna be able to make it, so we rescheduled and he came out. He installed everything in a timely manner, explained how things worked as well as the process when I tried to add on more things like more sensors, motion detectors and cameras. Vivint was great and I'm very satisfied with their services.

We have the video doorbell as well as an outdoor camera from Vivint. We also have a couple of glass break alarms and door sensors. We went with those features because I moved to a new area with my fiance and I am just at home a lot by myself so I just wanted some security. The sales reps have been very nice and informative and helpful. The installer was nice. He walked me through everything and he seemed very knowledgeable. However, I was frustrated with the cameras. The installer came out again when we were having issues with it. He was great but I requested a new technician the third time for a fresh set of eyes and hearing. And that other technician was also very nice, professional and knowledgeable. We were having issues with the cameras. We were walking through the backyard and they were not detecting motion and, sometimes, nothing was going on.

Loved the ease of access of service enrollment, your follow-ups and the patience, knowledge and service of the installer, who gave the extra mile. I needed to call him directly to ask him about some details regarding electricity issue/need, and he was always available. He was very nice, professional and thorough.

Our setup was smooth and easy despite a somewhat strange situation. The representatives were very friendly and knowledgeable. They were able to quickly resolve our complications and did a great job explaining everything. I would definitely recommend this company based on my experience thus far.

The technician was very kind and courteous. Went beyond his means To satisfy the customer. Was very clean and neat. Everything was done in a professional manner. I would most definitely recommend any family or friends to try out this product. Easy to do use. Services good. I’m good customer support.

I liked what Vivint was offering but so far I've not been so happy. I've been having issues since I installed the system. It's still not working and the lead time for me to get someone on the phone is about 20 to 30 minutes. I was on it at 9:00 in the morning. I had still an issue with my cameras and I had to wait 20 minutes and by then, I just gave up. Now, I am waiting for a technician to come out but the earliest they can give me is May 10th. I've had the service since January and have had three service techs come out so far. I'm paying for a monitoring service but I can't even have monitoring right now. So at this point if this system does not work they could take all their products back.

I'm completely satisfied with Vivint's service so far. I had to add some door alarms and window alarms when I did updates and they were very helpful. Everything was good with the installation too. I've set the alarm off a couple of times and the response time is very quick. I can hear them coming through the panel and their voice is very clear. Everything has been okay as expected.

I was searching online for a security system and Vivint came up. I called a couple of different places and Vivint's customer service was the best. The guy that I talked to on the phone was great and explained everything really well without being too pushy. Someone came out and installed the system, and he was also wonderful. He left his number in case we had any questions. The system works pretty well and we like it. It makes us feel a little bit better when we go out of town so that’s nice. The doorbell camera is awesome and we love it. I’ve recommended Vivint to a couple of people already.

Vivint's old system was already installed when I moved in. The process of transferring the account was good. When I took over they installed the system that was available three years ago so it’s a new system with panels. They were very helpful and they took care of everything I needed. However, my panel code does not work. My concern was what about if the alarm goes off and I need to shut it off by the panel and I can’t shut it off because for some reason my code does not wanna work on my panel. I called the reps the other day but it was very difficult for me to get to them. I know I’m not the only customer but I was on the line for about 20 minutes and I never got to anybody so I had to hang up. Still, everything else is fine. Everything is up and running and it's good. I've recommended Vivint to about three people and they all got their alarm system from Vivint.

Vivint's sales rep gave me a good rundown of what was going on which what actually sold me with them 'cause the previous system was just alarm. But with Vivint, it was just starting to do the whole management thing and I could time my lights. Then, an installation guy came in a week later. It took him three hours to install the system as he had to replace all the old stuff.

I've been satisfied so far with the service received and I've become familiar with the equipment installed in my house. I'm more confident now that I can monitor my house remotely and get alerted in case there's any suspicious activity around it. I feel more peace of mind now that I have my home protected.

Customer service was great, Vivint's security system is perfect for our family. It helps me feel more calm knowing my house is safe when I’m away. Our favorite feature would definitely have to be that you can access everything through your phone. The recording camera installed in the doorbell is a plus as well.

Alex is very knowledgeable of the systems available. He explained all features and is very personable and professional. I can honestly say I would recommend Vivint to everyone because of your available services.

Sales rep was awesome and informative. If he didn’t know an answer to my question, he’d text the lead Tech who had all the answers for all my technical questions. He also connected to the neighborhood cameras with Streety a new neighborhood street watch app that has all my neighbors wanting Vivint as well!!! We already made our neighbors get it lol!!

The installer that came out was excellent. He explained everything completely and helped my wife and my children set up easily. Great so far!!! I would definitely recommend to family and friends. The value alone of the service and equipment far exceeds my expectations.

I’ve only had this system for a couple of weeks but am truly satisfied with the knowledge that the technician has and the system so far is the best I’ve seen or had. I enjoy the way I can monitor the cameras and the control of my A/C&Heat.

4/20: The installer was prompt and thorough, he completed the job and instructions for use were complete for the new system. 4/21: The tech from follow up appointment today arrived on time (which was amazing), completed the job well (fixed our doorbell issue, making sure that the rewiring was as attractive as possible). He was extraordinarily polite and professional!

With my job, I’m not at the house on a regular basis. I have to be home for two weeks and then be gone for a few days, a few months and then for a year. It was sporadic. Although we still live in military housing and my wife is very accurate with her gun, I wanted an extra level of protection. My parents have Vivint and they mentioned it to us. We have also gotten Vivint, and we bought the window sensors, glass break monitors, the sensors on all the doors, the doorbell camera, and a camera in the house.

One of the HOA people was in my neighborhood and came and told me about Vivint. I invited him in and he went and told me about being secure in the neighborhood. He had the pamphlet with him and he showed me all the different bundles we could get and it had the Google Nest in it which we were already planning on getting. We were in the neighborhood and I was shopping for our security to begin with anyway. Compared to ADT, theirs was way too high for a lot less features.

My wife wanted the security system so I let her pick and we went with Vivint. Their service is great. We have the touch panel which we can control the AC with and can lock the door. The installation guy was great as well. He was friendly and he showed us everything that we needed to know.

I Vivint's doorbell, a couple of cameras inside, motion detector, and the glass-breaking thing in the bathroom. They are safety features so they're good to have particularly when I am alone in the house. In general, Vivint is good, but on and off, I've had problems. Several times, I had to call back because one time, my front camera was not showing up and it had to be taken off the system then put back in. One time they asked the representative to come and fix it at home. And they were very cooperative and they did a great job. The experience with them, either when I have called or with the people who came to fix things at home, has been great.

Service and installation was nice, very helpful and friendly. I am pleased so far with the new service. Thanks again for your help and support. I enjoy the new system and the support and technician that installed my system was very helpful.

Installer did a great job. Very polite and informative. Neat, punctual, demonstrated all the functions of the system and I give him a five star rating. Also Vivint system is a big upgrade from ATT digital. The camera views are perfect, the mobile app is very easy to use and my family feels safe knowing we have full protection. Also the fire alarm and Carbon monoxide detector were a great addition.

I have had another security system in my new home for 3 years but was glad that a Vivint Smart Home security system representative knocked on my door recently. The representative and the installation technician that came after him were great and I couldn't be more satisfied with the decision to switch to Vivint Smart Home security system. The equipment are better and easier to operate, and the price is even better.

Elbert was great at explaining how everything worked. Loved that he put on booties when walking through my new home. Installed everything nearly and left my original doorbell and alarm neatly for me to store. I'm very satisfied and happy with my system.

Even though it took a little longer than expected hands down 1 billion percent it's the only way to go. There is no other choice. No other competitor is even close to how excellent you guys are. Everything is as it should be and I've never felt more secure, more connected and more complete of having a smart home. Thank you. I completely recommend Vivint for confidence in keeping your loved one safe.

I have the three cameras from Vivint. I also have those things that are on three big garage doors, two sensors and I have the playback of the things which I need to get but for some reason, it's not working. I just haven't had the time to call them about it. I had them out here so many times that it's just like, "Okay, as long as it arms and alarm goes off, then I'll worry about that later". So, I just kind of put it aside. That's basically the features that I have. And I could watch everything from my app. I had the panel on the wall and it was good.

The installer was a nice guy and professional. However half of my equipment is not working. Glance panel not working, doorbell camera not working, he said my transformer for my doorbell was bad but my doorbell was working before he installed the new doorbell camera, Vivint app not showing live footage of my cameras and system not connecting to Vivint Server. So basically nothing works.

Vivint was allowed to be set up in my house and I can do more things with Vivint than I could do with ADT. However, my installation experience was not so good. The installers came out four times in a month to do the install as the system wasn't working correctly. The first time the guy came out for the first set up, he had somebody else come back because he couldn't get my backdoor patio to work with the Vivint system. And then somebody came out a week later and tried fixing that. Everything was all fixed but the next day, everything went back the same. So, four people had to come back and try to fix it. When the guys came out, our interactions were fine.

One of Vivint's sales reps came to my shop. He was really friendly and I really liked the way he can conduct himself. He showed me all the different features that they offer for a home or for businesses. I liked the price and the service they provide and I decided to go with them. I got four cameras and web access through my phone and I, as well as my manager and my assistant manager, have a panel on the shop itself. Vivint threw everything in a 24/7 customer service and the installation team was amazing. Even though they made a mistake, I know how it happened. They gave me outdoor camera for the inside but once we found the problem out, they brought the right camera and changed the wrong one.

Vivint came around door to door and their sales rep was pretty good, though he was a little on the pushy side and was aggressive. The system is fine and we’re happy with it.

When I got Vivint system's basic features, their prices at that time made me decide to go with them. I had a pretty good dealing with their installer when it was installed. But I've been meaning to call them to replace something and I need them to come.

From day one we have had problems. Vivint has sent out numerous people to address the problem and still not resolved. I truly frustrated. People have come to my home and I have no knowledge because the doorbell camera is down or not working. I have never had all 4 cameras working all at the same time and my husband even had the system hardwired. I am livid.