Vivint Reviews

I've been waiting for 2 months for a tech to come and repair my doorbell. At first, they mailed me a screw and a screwdriver instructing me to fix it. That did not work, the wrong parts were sent. After 2 hrs on the phone troubleshooting they scheduled a tech to come but then when no one never showed up I called and they said there were none available. This has been a miserable experience. I have a stalker and my doorbell hasn't worked for 2 months. I would be better off replacing w/ the ring. As I type this, I'm still waiting on a callback from their scheduling dept to get a tech out to fix my doorbell. Don't waste your time on this company... They certainly will waste yours.

The worst customer service I’ve ever received. I read reviews about terrible service and disregarded it so shame on me. I have requested to cancel five different times and they refused to cancel my service even though I am not in a contract. I get a call from somebody different every day asking what they can do to keep my business and I tell them I just want to canceled and they still refuse to cancel. Thank you.

I’ve had my system for over a year and I utilize everything Vivint has to offer. My camera quality is great, the thermostat is very clean and efficient, and the response to the alarm is second to none. One day I set the panic to see what happened from the app and I was immediately contacted from Vivint first from the keypad speaker, then a follow up phone call, and then to my surprise I received a follow up email as well. All within 2 minutes of the alarm sounding. I love the technology and I trust Vivint to protect my home and family while I’m away.

I had to ask 3 times for Autumn to finally schedule a service to fix my offline camera. We had already tried troubleshooting it for 20 minutes, but for some reason she wouldn’t schedule someone to come out until I said I have been very clear about getting a technician to come out. Please send one. She was rude and wouldn’t listen to me.

I’ve had Vivint’s security system for 15-16 months and there’s been one problem or equipment failure after another. Replacing cameras, cameras constantly going offline, panel failure and replacement twice, door lock failure and replacement and each time spending hours on end performing troubleshooting as if I were a Vivint employee. When you call in for service the Vivint employees will tell you they can’t send out a technician until they complete the troubleshooting which can literally take hours with no resolve. I’ve experienced this on multiple occasions. Do yourself a favor and run from this company!!!

Vivint's customer service is very poor!! I called last week to sort out a billing issue as my amount does not make sense with the tax rate. The kid on the phone told me that he could not help me. When I tried to explain the cost of the equipment, plus sales tax, to show why my bill was inaccurate, he said he did not understand math.

The technicians that installed my system need some more training on how to install their product.. I could tell they were getting frustrated and were having a hard time with everything. I had a camera installed on my back yard and the technician drilled three holes to run the wire inside and didn't even use a single one of them and didn't bother to cover them up either. I contacted the sales rep about my problems and he said he should be able to compensate me for the installation but I haven't heard back from him..

Service was okay, but we realized too expensive. When our contract ended, we called to end contract. That day they immediately charged us for another month. An email was so called required by Law, according to the customer service rep. We emailed and not trusting Vivint, we did a stop payment with our bank. Three months later, we are still fighting about not owing them any more money! Not a trustworthy company!

Telephone support staff was fine, installer/technical support was fine, but the system cameras still do not record movement consistently. Tried to adjust size and sensitivity settings without success. I put both cameras back to default settings, but still no recordings of any kind, even though I had several vehicles passing through both viewing areas within a three hour period. No recordings over three days, even as I drive to work and return home, newspaper gets delivered, mail delivery daily, neighbors drive past multiple times. Images show on live, but no recording. I understand I am to wait a few days to see if the electronic settings somehow start to function properly?? However, not sure about the alarm system as we have not yet had an intrusion. It might be working properly, I hope. Timely correction of this issue would be most appreciated.

Billy is an amazing Tech. He was super outgoing and very educated about the system. He really made me believe in Vivint Smart Home. Thanks for sending him. All techs need to be like him. I love the system.

After a rocky start, Aron was my installer today and did an exceptional job. We walked through the house first, he gave me advice on the best way to secure this house and make the most of the product I had chosen. I found the paperwork easy to follow that I was signing, the time he took to make sure I knew how to work everything and get it set up on my phone made the process very seamless.

About seven years ago, the reps from Vivint came to my yard when I was working on one of my cars. I purchased a package from them as I wanted my family to be protected a bit more. Vivint's techs installed the system and everything went okay. I like the cell phone connectivity feature wherein I can do everything on my phone.

I live in North Las Vegas so having a security system is a must. Vivint came to the house and the guy was a little scary looking. He had a lot of tattoos and had his hair pulled up. But he was fabulous and I felt comfortable with him in my home. The installation went quick. I like all of the features. My camera has fallen down twice with the cat but it still works.

Excellent Install and love the product. I have had the system installed for two weeks now and love everything about it. Our install tech was precessional informative and thorough. I would recommend Vivint to others!

Wonderful system. Love it. Nice to see who's at the door. When packages are left when we are not at home great to know when doors are open. Feel very secure when away from home to have access on cell phone.

The only issue that I have with Vivint is that the billing doesn't come consistently on a day. It seems like when we get the bill, it's literally three to five days before it's due. So as soon as we get the bill, we have to pay it or they would call us to say that we were late. Vivint should send me the bill 10 days in advance and I would pay for it. Other than that, we haven't had any issues with their service. I would recommend Vivint.

The gentleman that came to connect the fire alarm portion of the service was amazing. He had to rewire the entire system, as there were only 6 zones and in actuality, we needed 12 zones. There were a couple of things that were not even hooked up as a zone to secure. Our zones were did not identify the correct portion that was being tested. Ex: back door and kitchen window were zoned opposite of each other. When back door was open, it would say kitchen window was open. Although it took a really long time, we were very glad that the gentleman that came fixed the system completely.

Tech who did installation did a wonderful job and he should be appreciated for how professional, kind, and helpful he was. I am not sure I would the love the system as much as we do if it was not for his help. I don't know his name, but look up my order and he should be recognized for the job he did!

They will never let you out of your contract regardless of the circumstance. I had to pay for a service I didn't need for a year. They are awful heartless demons. Waste of money. Go with any other company.

Everyone at every point in time was excellent! I can’t wait to get my internet to fully utilize the app! My installer James ** was great as well! He took the time and made sure everything was 100% and that we understood everything that we needed to for 100% efficiency!! Great job Vivint!!!

It's been almost two years since I started using Vivint's home security system. I initially got the system because of their no long-term contract. The installation went very well and the guy who came out was super nice. He stayed for a good while to make sure that everything was set up correctly. I was really happy with him. The features that I have on my system are cool and serve its purpose. It allows me to control everything from my phone and so it works out well. Also, while I've had limited interactions with Vivint's reps, if something comes up, they definitely reach out and are responsive. Overall, I have had a good experience with Vivint.

The equipment looks nice but does not work properly. We have been having issues with the system from the first day we got it. We bought the system so my family would feel safe while I’m gone but it’s been one problem after another.

I am not pleased with the way my service claim was handled. I had to wait a week before the claim was ever processed. The service tech's leg went through my ceiling. After waiting a week then I am going to have to do all of the leg work with finding a contractor to fix the whole in my ceiling. I am so disappointed. Also, the representative that I spoke with over the phone did not explain everything clearly when it came to sensors and extra costs.

Salesperson gave me one price. When Installer finished it was a different price. Nothing they could do. He to call customer service. After about an hour I finally got the price I was promised. Salesman also told me all my existing sensors would be covered for 30 days in case battery dies or any other problems. 2 weeks later one of my sensors goes bad and I call customer service and they tell me there's nothing that can do. Terrible experience. I would not recommend them to anybody. They promise you things then dont deliver when you need them.

Vivint is a good company. When I had the program, I called the customer service and they made an appointment for a local guy. Then he was there and he said that the thermostat was fine. But it wasn’t working for three weeks. I tried to call him again but he never answered. I called the 1-800 number again and they told me that they would send me a new thermostat device. They sent it and I installed it with their customer service guys. Then it works fine. I had to deal with the customer service for two months to have the thermostat device replaced. But most of the time, working with the Vivint reps is good.

I am very pleased with my Vivint Security System. I feel a lot safer since the installation. The young men that came to my house were very courteous and I would highly recommend them. They were also very thorough. Thank you. Annette.

I am highly unsatisfied with this company and its “services”. On several occasions, customer service has been rude and quite frankly unhelpful. If you want more service or support it’ll come at a price and even though your issues won’t resolve. Short term solutions for a long term contract!? Go figure. The products are cheaply made thus is evident in poor quality door bell, short range motion sensor and the keypad door knob is even worse. Your door bell motion camera only picks up as the visitor is right in front of it and if you move fast enough in the door, no notification at all.

We moved into a house that had Vivint at the time and we had the system for two years. We recently canceled since we didn’t need to use a security system and the last person I talked to was very helpful, but we had a hard time going through the cancellation process. We canceled in November but we kept getting billed. I just talked to somebody two days ago who finally took care of it and we’re hoping to get a check from Vivint for about $300 to make up for the extra billing that we have been going through. The service is great, but we had to threaten them with a lawyer so that we could get our money back from being overbilled after we canceled.

I love my Vivint security system. We all have it on our phones and we are all able to see what's going on around our home. When we are away we can set the alarm and disarm it on our phones. Thank you.

On a couple of occasions, we were debating a similar product to Vivint. And when the reps from Vivint came, it was good timing since we were thinking about it anyway. The sales rep was good and informative. The people from Vivint installed the system. They came in, explained it all, and within a day or two, they came back to do the installation. The installation was all right away. I would recommend Vivint. I like their mobile app and use it. The security is nice, but I probably use the app more for some of the HVAC controls. We also have a camera.

Billy was very professional and friendly. He was great at providing options and answering questions. I couldn’t ask for a better experience. He arrived on time and worked quickly and efficiently. Install was perfect.

I love the security system. Just kinda thought it would come with cameras in the house. $200 each for the camera are way to expensive but I love my doorbell camera. I like being able to monitor things from my doorbell camera.

I had a very good experience with Vivint. I liked their garage door and the doorbell unit. We customized our package a little bit and their people did a good job with the installation. I really like the capability where we can check our home on our cellphone. Also, their reps were very good during the few times that I called in.

Not Happy with system. Had someone at our door at 6:05 Thursday morning and when we looked at it the night vision is all fog. Can't see anybody. Not worth the money. We have someone messing around our place and needed cameras down at our shops but camera didn't reach. Thinking about having it taken out.

Most of this experience has been about dealing with lies. I was lied to about them only doing a 'soft' credit check, lied to about the first month would be free, lied to about the monthly charge of the financed equipment and then the damage to my exterior doors and door frames. I would not have allowed large holes to be drilled in the doors and frames. Maybe there are reputable companies out there but this isn't it! It's going to be removed ASAP.

My son has a system from Vivint. I signed up with them because I could view what was going on with the cameras. Everything with Vivint is great. However, I don’t know if it’s the setting in the panel or my air conditioner, but I can’t get it to cool. Also, when they’re selling it, they’re selling one thing at a time, and you don’t know how much it’s gonna cost. So you don’t get to have that thought process in with your decision. If I had known, I would’ve gotten two more cameras on the outside, but I never could get a price of how much extra would be like I was locked into it. That’s the only thing I didn't like. Even so, since having the system from Vivint, my sense of security is much better.

Frequent reliability issues between the panel, the connectivity and now with the door bell. Customer service always threaten that I have to pay for the equipment in case I want to cancel the service. Very mean and not understanding.

The agent was helpful with the false alarm. However, they logged off before answering the additional question I had. I figured it out on my own after by looking at settings. It ended up being triggered by the fact that we had our setting to auto arm to stay when anyone pressed lock on the keypad. So, when I left to run errands and my partner went outside the alarm set off.

I would like to say that everything from the initial sales cold call to our house up through the installation. The garage door opener we asked to also have was not in stock. We scheduled to have one installed the following week. The day before installation we received a call from the service department saying that the part was not in and asking if we could reschedule. That wasn't a problem so we made it for the following week. This same scenario happened once again the exact same way. So on the third install of the garage door opener we never received a confirmation call previously and the tech failed to show up to the house. We received no further contact from your company. After this point I called our initial sales rep and informed him that this is the nice call and here's what happened... He made some calls and had a tech here for the install within the hour.

I went for Vivint looking at their price and their equipment. The sales rep explained everything to me and seemed to be very good. I have the doorbell camera, along with the panel that shows the front door and the thermostat. So far, the service has been pretty good. I had an issue with uploading my Wi-Fi server, my modem, a couple times, but it was just because I changed it. It kept dropping the connection from the panel. I had to call a few times to have them reset it. It hasn’t done it lately, though.

Vivint is a great service. But their door-to-door knockers were too abrupt. They came so late at night and I had been working all day. I told them to come back at another time but they were pushy. But beyond that, every time my alarm goes off, Vivint is on it. They saved our house from being broken into in October of last year. I was at work and they called me and said I had a glass break alarm. I thought my dog just knocked the lamp off and it was a false alarm. Two days later, I went outside and saw that someone had split my fence in half. So, someone came to my side door and that was where my dog went off and knocked the lamp over and set the alarm off. Vivint does what they're supposed to do and that’s why we haven't looked for anybody else.

I have been with Vivint over a year and have been having issues with one door lock and one panel. I have called multiple times but can only get routed to an out of country 800 rep who can only read me my own manuals. I have put in three separate requests for help to no avail. Work orders have been made and not filled. I have called and even driven to the nearest Vivint offices. All calls are not returned and the location in Calgary, Alberta had no office. This is a company that has no regard for customer needs and I will be switching providers.

I am very pleased with my home security and once I get my internet I can watch my pictures of what's been going on in my unit. I thank you crew for looking out for me. A very good job. Thank you for being there when I need you. My night monitor keep me happy.

Recently I had a home security system installed, Bad Installers, Bad service, Bad decision altogether. I tried customer service several times. I've had two different. technician and my system is still not working correctly. I could not, and would not recommend this company Vivint.

Vivint was the first one who called me back when I posted online that I was looking for a security system. Then they came out the next day. They were on the spot and was quick to answer. Also, their installers were great. They explained how everything worked and they furnished every need that I had at that time. The service package includes a doorbell camera. It also tells me that the doors are open and shut in the back and front, and the alarms go off if I've locked it and it is opened.

My installer was great. He was so quick that I didn't see when he installed my motion detector... Only wish I had because it was not installed where I would have preferred. My other issue has been observed since the installation. My driveway camera is not recording any motions and my doorbell motions do not post until much later...some the next day! Also, I found out from a friend that recently had their Vivint installed that there is a device called Resolution which would have made my window sensors compatible without having to pay anything additional. I really would like to have the Resolution device. Also I do not care for the way the door lock is powered. It requires Double-A batteries, which will become expensive over time.

I have this security system for almost two years. It needed a reboot at least once a month to avoid false alarms and panel lockouts when you simply can’t disable the alarm. The best their imbecile support can offer is a hard reboot when you need to unplug the system, take a screwdriver, open the panel and disconnect the internal battery. Very helpful advise when you are on vacation 10 hours flight from your supposedly protected home...

Moved in to a house where the previous owner had the system, so I inherited their equipment and there are some pieces missing and a bunch of low batteries, I still need to learn how to properly use the system.

I love ❤️ my camera. The whole set up is amazing... I plan to keep my service as long as possible. I love that I can see my home from anywhere I’m located. My kids as I feel so much better with our cameras around the house.

Vivint had adequate pricing. What they were selling, technology-wise, is something that I was interested in and they do same day installs. The rep came out to the house and installed it that same evening when they did door to door. We've had the system going on three years now and they’re very knowledgeable about their system. Every time that I’ve had any issues with them, their technical support and customer service has been great. You can get ahold of them via the website through a chat feature, if you need to. I got everything that they’ve got to offer and I’m happy with the service. It is an industry standard, but I wish that their camera systems would be a little bit more affordable. But if you shop around, then pretty much all the providers were kinda within that same ballpark. Vivint has been pleasant. They have lived up to everything that they’ve told me they would. So I'm satisfied.

I've always dealt with Emily from Vivint and she's been absolutely good. Their installation team was awesome as well. Now, I have Vivint's mobile app and it's super convenient.

Vivint came through the neighborhood and it was good with their sales rep. I purchased a service package and I have one camera inside, two motion detectors, and the basic three doors and three windows. My alarm has been set off, usually by my dogs, and I got phone calls and I let them know that we didn’t need any response to the house.

It has gone pretty good with Vivint. I’m due for a discount because my older brother had it and he was paying $35 and I’ve been paying 50 something. They told me I had to wait a certain amount of years or something, then I could call. The only thing right now is I might need a battery because my thing is going, “Toot-toot, toot-toot.” But it’s still working. I would recommend them good.

When the Vivint system works, it works really well. We like it, but we just have problems with our cameras not connecting sometimes. It might have to do with our router, we’re still kinda troubleshooting. We usually only check on our phone, and we like being able to tell when someone’s at the door. One night, our smoke alarms went off and they called right away. So, that kinda stuff gives us peace of mind.

The Vivint software was a little glitchy at first, but it gradually got better in the last six months. One of the technical people I talked to said that the business had grown to where it was a little much for their service to adequately take care of, and they apparently made an upgrade back when service started getting really good. I’ve had to replace the wireless router since they put it in and they did it, no problem. Everything seems to work okay.

I have been extremely disappointed with Vivint. There are some positives with this system (mostly the doorbell camera). However, I have had way too many false alarms - often in the middle of the night. Maybe once every-other-month on average - hugely unnerving. I've had to disable 2 zones. Vivint will NOT let me out of my contract. But they are willing to replace all window and door sensors at $60 each - nearly $1000. Ouch. So much for "free" installation. If you can't guarantee a successful free installation, you shouldn't offer it! Would recommend against going with Vivint, but I don't know about the other alarm services, either. I haven't alarmed my house in 4 months and sleep better now because of it. What a waste. A yard sign or window sticker might be just as effective.

The price seems a little high but not out of hand. My biggest concern is we’ll walk out of our door and the camera won’t record. Big plus is that there are a lot of customization options to noise and things.

This service is amazing so far. It’s easy to navigate use and I highly recommend it to everyone I know. I haven’t had any trouble using it my kids are having a easy time using it as well. Very family friendly.

I have had nothing but problems with this product AND customer service since it was purchased and installed. The alarm randomly goes off in the middle of the night or the middle of the day for no reason. When you reach out to customer service for assistance plan on spending 2-3 hours with an incompetent representative who will not help with the problem. I feel completely robbed. This system is not inexpensive but I was willing to pay for safety and peace of mind. I have not received either and really feel like I am paying for a very expensive and overpriced remote to open a door. I will be writing the Better Business Bureau about this awful company. My recommendation is to not purchase this equipment or service.

We had ADT and we weren’t particularly impressed with their availability of digital options and extra features. There was a Vivint salesman that came down our street when we lived in a different state, and he showed us all the different things that he could offer us and we were pretty impressed. He thoroughly went through each type of service and automated option that they had at that time and how everything worked, and then we got into the nitty-gritty of if we wanted to add service and how much all those would cost. I was surprised that they happened to have somebody available for installation within short notice. The installer was very quiet but he got the job done and he did it right.

I've had two other different companies and so far, I like the customer service that Vivint has and the service overall. The sales rep answered my questions and showed me what they were offering. He was pretty informative. I got the carbon monoxide and the camera, and I love the smart features. When my alarm comes on, they contact me immediately and I appreciate that.

My cousin had an alarm system with Vivint and I also chose them because of their doorbell camera. They had a good sales rep who communicated with me. He explained everything and there was an open dialogue. The installation of the system was quick and the installer explained to me what he was doing. The features are working well and I like the camera system. I’m very satisfied with Vivint right now.

We've experienced nothing but issues every few months with this system. For example, they installed a faulty tilt sensor for the overhead garage. The replacement stopped working with a few months. The other sensors and front door lock require battery changes often. It seems we can't go 30 days without some error message about a sensor not communicating with the system. The broken glass sensors are not working anymore. The app doesn't connect to speak to the doorbell camera and list goes on and on. All of these problems were experienced within the first year of installation. For the thousands we spent on this system, we expected more.

I’m in Florida, and I use Vivint down here. The installation of my system was not a problem, and the features offered in my package are fine. I leave it the way it is. I haven’t had any bad experiences with the Vivint reps.

When Vivint was starting, one of their salesmen came by our house and talked about them. They had a free installation then and so I decided I'd use their services. I've been with them for seven years now and I like that they let me pay yearly instead of monthly. However, when I went and got their doorbell, I started having issues with my home security system. First, it would have been nice to be told that they were gonna drill through my doorframe in order to get it connected to the outlet. No one told me that they were gonna do any drilling and that the doorbell needed to be plugged in anywhere when I ordered it. The frame that I have is steel, so I got a little bit upset about that. I wasn't there at the time of installation, only my wife was, but they also didn't ask her. They just did what they needed to do.

Was lied to during the process. Still trying to get everything sorted out. You are not truthful and you mislead customers. Your product should sell itself. When you mislead customers you are going to have problems. You also should leave ‘how to’ manuals.

We were repeatedly assured by the service and our installation representative that the Wi-Fi connection we had would let us see remotely who was stealing equipment off our farm. Unfortunately unless you're near the pad you cannot no matter what additional equipment they give you or your provider Wi-Fi sells you you cannot use this system and view it remotely. So I now have upwards of $3,000 invested in a system that still is not working! Since we are out of the window of time when you can return it all in and stop the contract we are stuck. Very happy with our installer Austin but he too gave us false information.

Your Field Service Home Pro Carlos ** was absolutely the Best! Very professional and knowledgeable about your service and installation! You have a very dedicated and outstanding employee! He was always on time and kept me informed on every aspect of the installation. Kudos to Carlos!

On Saturday, 3/16/19 around 4:45 pm, I put on my house alarm, including the motion detector. Then I left my house at that time. There were no pets or any moving items in my house when I left that day. According to the motion detector itself, something “triggered an alarm at March 16, 2019---5:23 pm”. Vivint called me at 5:24 pm, but I was at church and had my phone turned off. Then Vivint called my daughter to notify us of the triggered alarm. My daughter told Vivint that she was very concerned. When the Vivint representative said that they were going to “dispatch someone”, my daughter told them she wholeheartedly agreed that police should be dispatched to my house.

I feel good with the features that are offered by Vivint. I've been having Vivint for about five years and it has a few more features than with ADT. Also, my experience in dealing with Vivint’s customer service team was very good and my interaction with the sales rep was decent. Overall, I’m 99% satisfied with the service.

Moved into a home with precious Vivint service. Constant beeps. Multiple attempts to stop panel from beeping. Random alarming after over one year in home tonight. For three hours multiple attempts to stop it. Finally had a friend tell us how to disconnect the panel power red cable. Then the cops show up. This company response and customer support was a joke and they caused a ridiculous waste of our police force time tonight. Will never be a customer and will never recommend to friends.

I have spoken with your Customer Service Representatives more times than I care to speak about. I called Vivint in April of 2017 to inform your company that we were moving. Your Customer Service Rep stated that the equipment needed to be removed & taken with me. I asked them, “Now”? They replied yes. Three hours later, with all of the equipment in my truck, going down the highway, the Alarms start going off in my vehicle. The very same company that I spoke with hours earlier notifying me that the Alarm has activated & the Fire Department is being dispatched. REALLY?

During the installation, the first technician who came left because it started sleeting outside. It was a pain to get a hold of somebody to come back out, but Vivint talked to me and took care of me on some stuff so when the installer finally came out, it was fine. Vivint took care of me, made it right, and everything was good. My system is working as advertised and my satisfaction with the overall service has been great.

A salesman came to our door in the Summer of 2018. We were right in the middle of a move to another state. The guy told us that we would not have to worry about the equipment because the only thing I am obligated to pay for was the panel. We were told that everything else was free and that we could cancel at any time so long as we pay for the panel. They threw in some Google Home things which I told him I did not want because I work for the government and did not like the idea of something monitoring my potentially sensitive conversations that I could have at home. I was told again that EVERYTHING was free except the panel and that we could just keep the Google Home things.

I’m in the army and I move from one place to another. I was stationed in Colorado, and a Vivint salesman selling the system door-to-door came. He was very mature and he was knowledgeable about the system. He was very good at selling too and would able to sell an air conditioner to an Eskimo. I got their system and the installation guy who came was professional. The salesman was there when they were doing the installation and he explained how things were connected to the monitor.

Vivint was the first company to contact me. And I tend to stick with what I have unless they do something that I don't particularly like. The installation of the system didn't seem to take too long. I've had an upgrade since that time, and they came out and did what they had to do. They explained to me what I had to do and what I needed to do, and it worked the way they said that it would. Any time there has been an issue, I've always been able to contact them and they responded timely. Vivint's system has provided me with protection both when I'm at home and not, and that's all I need.

Switched from ADT. Way better technology and paying less. Excellent Vivint rep, Excellent and fast installation. Nice hub panel and able to connect my previous equipment. New indoor cam and firefighter. All properly working. Very happy with service so far.

I’ve had a terrible experience with Vivint and I’ve been trying to cancel for a long time but apparently, I got locked into a contract. I didn’t even know it is a three-and-a-half-year contract. I’m sure it was in the fine print but I was never specifically told. I don’t think I would’ve signed it had I known. It was right when we had moved in that Vivint showed up at my house and the sales representatives were really pushy to get the system hooked up. But other than that, it was okay dealing with them. The system was installed that day and that went pretty well.

Vivint reps came to my house and I decided to get their service since everything seemed to be a good idea. I have the alarm when I go to bed and I set it when I leave in the morning. I also have a smoke alarm. Dealing with Vivint's reps was very good and they’re always very nice and easy to contact. I'm satisfied, and I just renewed my contract with them.

Our Vivint Smart Home and security system installation was an awesome experience. The technician was on time, very knowledgeable and efficient. Before our tech left he made sure we received all that we required and that we knew how to fully operate our system that was specifically designed and installed for the needs of our home and our family. Huge two thumbs up for the quality of this product and the service we received from our tech!

I was beyond pleased with my entire Vivint experience from initially calling to setting up my service to the installation to the product themselves. I love the products and feel safe within my home because I have them. My technician was great - he addressed all of concerns, explained all the products and was very patient with me.

There have been some people in other areas of the city that we know that have had issues and we decided to get an alarm system for peace of mind. The sales rep at Vivint that we interacted with was knowledgeable. The features that are offered in our package are good and we’ve been toying with the idea of upgrading a little. Our current system doesn't have any outdoor cameras or doorbell cameras. Nonetheless, the overall functionality and performance of our system are good and I like the quality of the system. There has been on occasion where somebody has forgotten to disarm the system and inadvertently opened the door, and I get a call within seconds of that event, so the system is working. However, my son found out that a competitor offers better rates, so he called Vivint. Vivint lowered the rate for him, but I feel like I shouldn’t have to do that. I should be getting the best price all the time.

The quality of Vivint's equipment, as well as the cameras, is good. I use the smartphone features all the time. Vivint is a good company, and I have no complaints.

I saw Vivint on the billboard and I had a person come out, and they sold me the system. Having the system in our home makes me feel a little more secure to know if somebody opens the door. When I go to sleep at night and if somebody opens the door or window, the alarm is gonna go off. I have been protected with their service since early 2013 and we have pretty much everything included in our service package, except the home automation. It is the one where you can turn the air conditioner up from your phone. I didn't need that and they were charging me $11 a month to be able to do that.

Vivint's service has been excellent. I got a home security system because I like the technology and all the controls you can do from your phone, and my Vivint system has been good all around. I like the AC control from my phone a lot. Plus, their customer service reps have been good as well. In my opinion, Vivint is the best alarm company.

Love my Vivint Smart Home system! The indoor cameras are amazing, HDR and sound. I can speak with my husband thru the cameras. The doorbell camera is the best feature addition to my service. The doorbell camera lets us know who’s been at my home and who rang my bell.

Switched to Vivint from another alarm provider. Switched because of customer service and support, and forward thinking technologies. Price seems comparable to other companies out there. Support via online chat was great, as was sales agent for initial company contact.

I have been a Vivint customer for over 4 years now. I haven't been able to use my device to it fullest potential for the last 6 months. I cannot view any playback recordings and constantly getting an error when I try. I have called and called and each time a tech would take me through a series of steps and ask me to call back within 24 hours to see if it is then working properly. It's not and it will not. I am now on the phone with another tech that is basically wasting my time with these same redundant steps. Why am I having to go through this while I was still paying for the service? If I am only getting half of the services I am paying for why am I still being charged the full price? Please fix, replace or cancel my services. I will gladly return your equipment to you. I have had enough!!!

I still have no idea how to work my video doorbell yet after my first experience with customer service and their rudeness I don’t want to call about the doorbell. Too bad I’m under contract for the equipment or I would cancel.

Our installation tech, Christian was awesome, very courteous and respectful and delightful to talk to, explained equipment and process very well and was very helpful in answering any questions and concerns, 5 star service. Wish there were more people like him in the industry. He treated our family as people not just another job, thank you to him.

My husband got the security system that works great what we have a major problem with is we have been having trouble with your online payment, I put all the information in which we do not like putting personal information on. I've called the customer service, the 844# and all we get is rude customer service. They act like they don't want to take a payment nor be there. I called this morning to pay a payment and the guy hung up on me. We would like to continue to pay for the cameras but if we don't get help from the customer service. We are gonna tell y'all to come pick y'all's products up and we will be done with this company

Since the price was right at the time, I had a security system installed and it was quick. I've had it for a year and a half now and the features are good, but there’s not enough equipment. Only one level of the house is covered and my sense of security with the system is poor. I had an attempted break-in a week ago and Vivint called the police, but the police wouldn’t respond. Why bother even having it? I also find that Vivint's system is offline quite often. When somebody tried to break-in to steal my vehicle, the camera in front of the garage was offline so I couldn’t report it to the police. There are always issues and the control panel is iffy at times.

I've been with Vivint for two years now and they're great. With the kids, having their system has made me feel better. I like my system a lot and I like the features that are on it, like the doorbell camera. Also, while I haven't had to talk to their customer service as everything has been going good, a couple of reps had come by our house to see how I was doing and I've had good interactions with them.

My daughter had the service with Vivint and at the time, she had been happy with the system. So I decided to give them a try. Initially, my experience wasn’t too bad until I started having tons of equipment problems, which I still am having. I had tons of problems with the doorbell not recording. They put a couple of free panels in and I had some camera issues too. The system has been a nightmare. The customer service reps tried to do a number of things online. Some of those have worked but only for a short period. The technicians have been here about 10 times. It has not been a very good experience. I've contacted Vivint once before about some issues and heard nothing. Right now, the panel doesn’t work. The touchscreen on the panel is completely inoperative so I have to control the thing from my phone.

I have been with Vivint for about four years. They have a good package. I like their service and its features are all right.

We had a person who was repeatedly breaking into our home and wanted a security system. Our homeowner's insurance suggested Vivint. The tech came out and stated after the installation the payment plan for the equipment would be for one year. The very next day, the same man broke into our house while I was home alone putting me in immediate danger. The alarm went off and Vivint interrupted my call to the police to verify the alarm was valid. I repeatedly stated that I was in danger and needed them to call the police. They DID NOT call the police. Later when my husband called them to find out why they never called the police. They stated that we would need a subpoena to listen to the phone records and there was nothing they could do.

Customer service is terrible, at best. Who you speak to when you sign up for service is NOT the same type of person you will talk to when you need help. Customer help is rude and their self-help website is outdated. When I moved, they were going to charge me twice (once to uninstall, once to reinstall at new location with the time between uninstall/reinstall being "about a week or two" - their rationale was to recoup their "free" installation at time of purchase). I paid off the equipment and canceled the service. After multiple attempts, they are still billing me for the service at $49.99 a month which is the security fee PLUS the equipment fee that I already paid. Every time I call I have to start at the beginning because they don't leave notes. Have filed a complaint with the BBB.

So back in 2015 we had a Vivint rep who was referred to us come out and give us an estimate on a security system complete with smart panel, video doorbell, power door lock, thermostat and some contraption that opens and closes our garage door. The property we were living in was a rental. They needed us to sign a 5 year agreement. I commented multiple times that we may not be in this house for 5 years. The rep said on multiple occasions and this was a huge selling point, that "when we move we can just leave all the equipment there and Vivint would install all new equipment at our new place". He even said we can explain to our landlord how he will inherit the security system.

The gentleman from Vivint came to the house. He was good and knew the system. The installers who came thereafter did fine. Thus far, the features of their system have been easy to use and the smartphone features are really handy.

I am very happy with the features that are offered in our Vivint system and I am very satisfied with the service. I also like the quality of the system. The reps were very knowledgeable and courteous and they were willing to help. The installation went okay, although they had a little trouble wiring and getting the system in. There was some residual and I had to buy a bigger cover plate due to the hole they made in the drywall, and they bent up some of the outside fascia. I’d recommend Vivint, nevertheless.

Vivint was the first company that I spoke to and I was pleased with what the rep was saying about Vivint. We love the features included in our package. I can be a thousand miles away and I can see who rang my bell and I can talk to them, and they can hear me. They can’t see me, but I can see them. I was also pleased with the way the installers did their service. They showed me how to work with my system.

My mom and dad have a securty and I like the feature where you can see who’s at your door, through the camera. I have the motion package, front door doorbell camera, and fire alarms from Vivint. It is very good. They usually come out when there is a problem. One time, there’s a problem with my camera, and they came out the next day. They tried to troubleshoot over the phone, but I end up needing another device, so they had to come out. I would recommend Vivint, it works good.

There was a salesman from Vivint in our neighborhood going door-to-door. One of the things that really got me was the fire and the smoke alarm. If we weren’t home and there was a fire, the fire department would automatically be dispatched. The rep was very knowledgeable. However, the installation took a little while. The guy kept having some issues, and he was there late at night. But other than that, it was okay. Also, the quality could be better. We’ve ran into several glitches with our doorbell camera not working, or not sensing when somebody is there. They replaced or upgraded the panel, but the issue still continues to happen about once or twice a week. Nevertheless, everything has been good so far.

I was in a Best Buy store and Vivint advertised there. I liked what they were advertising, so I purchased a security system. However, there was a confliction between Best Buy and Vivint. I bought my equipment from Best Buy, but I never had a contract with Vivint until a year later when I called them to service the equipment. When Best Buy presented to me in the store and said that I could buy the product and then have Vivint come to put it up, I thought that was a done deal. The Vivint representatives came and put it up, and then I heard nothing from them for about six months.

I liked the way that I could put together my Vivint package. I could pay for what I wanted instead of having to buy a whole bunch of extra stuff. Their rep, Aaron, was a nice and friendly guy and he was able to show how everything works. He logged into his personal Vivint account and he was able to show the security cameras at his house to show me how easy it was. He made sure that he could prove that the product actually works. Installation was quick. The installer ran into some issues though while he was wiring the thermostat up. He had a few questions but he was able to call another rep and got it rectified quickly. Also, the motion sensor had fallen off the wall. The installer used some kind of adhesive and it stuck for a couple of days but then it fell. My wife called in and then another guy came out and put it back up with actual screws and it has been fine ever since.

I have been satisfied with Vivint’s service. I was able to customize my package and its features are fine. Furthermore, all the interactions I had with their reps had been very pleasant.

I called Vivint on March 8/19 as my temperature control panel was not working properly and my furnace quit working in the middle of winter. Not good! I was told I had an outdated panel and would I like to upgrade to the Smart Hub panel. To make a long story short I spoke with 3 representatives, all whom which I was told something different in regard to prices and whether I qualified for the “flex pay” option. I was told that I had to provide my Social Insurance number so that they could do a credit check. I felt that was insane for a $500 panel! I’ve been a customer for over 7 yrs and have faithfully paid my bills. I gave her the number even though I thought that was ridiculous!

With Vivint, I could do everything from my phone. At the time I purchased it, the features included in my package were good. But over the course of time, it was better out and they didn’t do a whole lot to upgrade me. So far, I am not highly satisfied with their service. When there is an issue and I need somebody to get here fast, they're referring it on or upward. The response times for those individuals and the way they deal with things were not very good.

My overall experience with Vivint's customer service has been good. I'm satisfied with the features that are offered with my service as well. Vivint works for me, and I've told a friend to look into it and see if this is something that fits their needs.

I’m active duty military and was deployed to a forward operating base in Syria when I put my home on the market and tried to cancel my service. A service that rarely worked and would have false alarms go off weekly. They refused to terminate my service. I have been paying for a service I do not use or have access to for over a year and a half. This company is worthless and a bunch of crooks.

I'm a customer with Vivint for 2 years. Customer service is good when you call, but the service is way overpriced. Have wi-fi connection issues often. Go with Ring, half price, no contract! Stuck paying $96/month for 5 years!!!

The system is nice... state of the art. This will bring you into the 21st century for sure. The installer was a bit rude. Certainly could have communicated better. When he was done he just left what he had taken down or disconnected on the floor where he worked and said nothing about it. Could have recommended boxing it up or something.

Everybody has been very good at Vivint. The rep was very professional and the installation experience was very positive. Also, the functionality of their system is excellent, and the features that were in are in my package makes the house safe. We're very happy with Vivint.

I had the sales rep's number, and I was able to reach him at any time of the day, any day of the week. He was very helpful in getting someone out here to get the problem straightened out or telling me what to do over the phone. He was really knowledgeable about his work. The installation team were wonderful. They had a few kinks to start with, but they got right on it as soon as I got in touch with them. The package that we got were geared towards my needs. I’m very thankful for that. The people who do the monitoring were knowledgeable too. There were a couple of times we’ve had some missteps entering or exiting and they were right on it. I would recommend them, I just wish it just came with my internet.

The features of the Vivint system are good. From time to time, there is an error or freezing up on the panel but for the most part, I could clear it by unplugging and resetting it. I would definitely recommend them.

When we were ask to your security we were told we would have to payment on the equipment but the monitoring would be deferred for the first year except for the first month. This has already happened but you are still charging to my credit card.

The features offered with my Vivint system are great. I’m more on the basic-end where I don’t need the cameras or the Ring. The service is basically so that we have the fire alarms attached to the fire department in case somebody breaks in the house when we’re not here. We go on vacation not that frequently but you have peace of mind when you go away. You know your house is gonna be protected. So it’s wonderful. I would recommend Vivint to other people.

I’ve had Vivint since about 2007 but I plan on cancelling the service when my contract ends. The last time I called, they were able to bring down the cost but it’s just too expensive. Also initially, when we moved into our new house they were supposed to put in some sort of keyless entry on the door, but they never did that. And we did call them several times. We downgraded our package to the basics in order to decrease the cost, so we didn't qualify for the keyless entry anymore.

We reached out to Vivint because we were unhappy with ADT. We really liked the salesperson and we were assured by multiple people within the company more than once that our existing 4 year old ADT equipment could be used. We were willing to pay the $1,000+ for additional equipment and the higher monthly rate for various reasons. However, when a guy came to install our equipment, he informed us our equipment was in fact not compatible so we would have to replace all our window, door and motion sensors - a total of an additional $1,000+ dollars bringing the total to over $2,000 total for equipment which I assure you was nothing fancy. We were completely mislead and feel that Vivint is very deceptive in their offerings. It left us with a bad taste in our mouth and feeling very upset.

A Vivint sales rep stopped by our new home claiming the title company set up an appointment. He was very convincing and even knew our closing date. What was odd is that he said it was his first day on the job and he had no identification or anything indicating that he worked for Vivint. My wife called me in tears thinking she was scammed and that she let some stranger case our new house. We called Vivint and confirmed that the man who stopped by our home was a Vivint employee and asked that a manager reach back out.

Mom's panel was not working for 10 months. According to Tech Support a phone call was made after 7 months of no service. They received no answer because Mom was ill. Tech Support did not attempt to reach any other emergency contacts on the contract to discuss no response from the panel yet continued to collect monthly payments. Company is unwilling to return any funds after being with the company for over 10 years. Don't trust this company! Are you sure your home is secure?

This is the first time I have ever written a review on anything, but I feel compelled to warn others that Vivint is impossible to deal with when it comes to sorting out an account. I have signed an agreement for services, and yet agreements keep getting sent to me for signature. My Mastercard has been charged incorrectly, with little help for reimbursement. My saga trying to sort out my account has been now 4 months and hours and hours on the phone. I seriously question a security companies ability to keep me secure in an emergency situation, when a customer desperate to have an account sorted out is impossible to have completed in a orderly fashion. I am shocked and a bit horrified that I have a binding agreement with security company that seems to be administratively incompetent. Sincerely, Desperate Customer Wanting Account Sorted (ironic it is the customer wanting to sort the account in order to pay the bill!).

We already have a security system, but Vivint offered a better one. A sales rep was in the neighborhood and he was very good. He had a good knowledge on how the system works and how we'd benefit from the system. That helped a lot. The installation team were very knowledgeable of what they were doing and with any questions we had. They were very helpful in getting me started on using the system. They were very patient and making sure that we understood what was done. Vivint is a very fairly easy system to navigate through and I like the recording, the playback, the alert, and the connection to my phone. On the month that we got Vivint, we were actually out of the country and was still able to monitor in our home. That was a big benefit to us. I’ve been satisfied with Vivint.

I've had Vivint for a long time and their pricing is better compared to others so I stayed. I upgraded my system when I last renewed my contract a year and a half ago. The installation of my new equipment went well, and so far it's also working well. The smartphone feature is good, and I also like the camera. I could see and talk when somebody is in front of my house. I'm very satisfied with Vivint.

The interactions I’ve had with Vivint has been fairly good. But I had one call about a year ago from a salesman and we talked about doing a doorbell camera. He was supposed to call me back, but he never did. But it’s okay. I went ahead and got the system. Other than that, everything has been good, so I am happy with Vivint. If an alarm goes on, they contact you right away and you get alerted on your phone, email and all that. Also, the people that I’ve talked to from their tech support are really good.

I had Ackerman before but I changed to Vivint due to the fact that the home automation was incorporated with the security, the Nest thermostat and the front door lock automation. Even though those are not Vivint components, they integrate nicely into the Vivint panel. I don’t like having 10 different things to go to, instead, I like everything integrated together. And the salesperson did a really good job bringing some of those features to my attention. The sales rep was excellent and the installation went smoothly.

My son got me a Vivint alarm system and the installation took a couple of hours. It was a package deal and I went from cable to satellite. The features offered in the package are great. I have MS and am incapacitated, and so with the camera, I can see everything going on out my back door. However, I got a little problem. Right now, the screen shows I have four items that need attendance, but I can’t do anything because I can’t get Wi-Fi here. The system works great though.

I would tell my friends to try Vivint. I fell really safe in my home and I know my friends would enjoy the safety in their home also. I want to thank you Vivint for your service. Don't know what else to say about Vivint, they did a great job so keep up the good work.

Bought this system Aug 2018. Started noticing that I was missing a lot of clips of movement on cameras. Called to get tech out after being their phone tech of trying to fix problems over the phone. Then they want to charge me $50 for tech to come out!!! Finally tech comes out and he/she said, “O yea I see what you’re talking about, it didn’t even record me coming into front door!!!” So after calling boss was told that I had to purchase space monkey in order for all 4 cameras to work simultaneously at a cost of $250!!! Yall done lost yalls freaking mind. This is a way of making more money off of the customers because they don’t tell you that only 2 cameras will record at a time. I’m soooo pissed and will drag the name Vivint to everybody that I know!!! What’s the use of the cameras when you can’t use all cameras at the same time to record.

We have had this system for over a year and a half, having problems since day one but really wanted the system to work. We were told during by the door to door sales person our equipment would be free for being a, “Model Home” however that was not true. Vivint never honored the sales representative word to us, he even denied he stated it. This was a big sign... where would I get this from?

We found Russ to be knowledgeable, helpful and very easy to work with during the entire installation. He always came up with a solution that worked and he was very diligent to ensure that we were happy with the results, which we are. We feel like we could contact him at any time if needed.

Vivint is a good company. Their security system works well and does what it's supposed to do. Overall, the cost is good but I wish it's cheaper. The guy that installed my system was pretty good and nice, and he got everything down quickly. The features that are offered in my service are all good and I like them. One of the best things about the Vivint security system is that you can do whatever you want from your phone and you don't need to get in the house to control it.

I found the system was not too bad, but if something does go wrong the support is not very good. I found I was on hold on the phone a long time whenever that happened. And if you didn't sound angry they didn't take you seriously. And then just try and cancel the service, wow, next to impossible.

I am still having problems with my backyard camera. It has over 550 clips each day. I call and you guide me through the adjustments and it still doesn't work. I occasionally records my activity in the back yard and sometimes it does, but it still records movement over 550 times a day. Wish I had never changed my alarm service.

I had this system installed in August of 2018. Since then it has been one problem after another. Either one part is not talking to the other or one of the monitors stops working. Customer service is good, but you can't fix a substandard system. Along with the faulty devices. You better buy stock in the battery company. Every time the system doesn't work the tech says change the batteries. That wouldn't be bad if these were cheap batteries. I finally had it with Vivint security. This is the only time I have had to contact the company to cancel service only to be told I had to E-mail them and explain why I was cancelling. Are you kidding me!!!

I first signed up for five years with Vivint. When it ran out, I signed up again because they were always awesome. They always checked and followed up. I was very happy with both the service and the products. Vivint gave me a lot of new things like a new control panel and a thermostat which I especially love when I renewed. I had a lot of issues before I renewed that Vivint totally took care of. And since I upgraded a year ago, I have so many more controls. If I use the keypad to block the front door, it automatically arms the house. I have all these extra little choices in the control panel and my iPhone.

Go for Vivint. I've been with them for four years now and I have also referred quite a few of my neighbors just because it’s a better deal. They gave us more for $10 more a month than our previous provider. The only thing that aggravated me is I was having problems with the panel. It would go off randomly and be like, “Fire, fire, fire.” So I called and said I needed somebody to come and take a look at it, and they charged me 80 bucks for it. They didn’t even tell me that I was gonna be charged. It just came on my next month’s bill. I was like, “Really?" It’s their equipment. I don’t own it so why was I being charged? On the other hand, the customer service has been good. Usually, when I have an issue, the representatives can, for the most part, handle it. They’re friendly and they try to do what they can.

I had these people come to my door, August 8th 2014 I told them it wasn’t my house it was my fiancé’s. They said they could install it and if he didn’t want it they’d take it out. They damaged the wall putting in the panel and cut wires (so I still have live wires in my wall). My fiancé did NOT like it. I called to have it removed August 12th 2014. But because of the damage Vivint said if I canceled they couldn’t get a work order to come fix the property. I called them emailed them estimates from contractors and did everything I was supposed to do all while paying for their monthly service for 4 YEARS!!! At the end of the contract agreement I had only a balance of $225 left on the contract, I refused to pay because they STILL hadn’t fixed our wall estimated cost was $3,500. I was told by their company that if I canceled my contract early I would owe the amount it cost to install the system plus the equipment charges which was $2420 on my service agreement.

I went ahead and called to receive a quote from Vivint. Since I am shopping around for the best security system for my family. I was not comfortable with how they tie you in with the 60 months. So I politely told the sales rep on the phone- that I needed to speak to my husband first. He kept INSISTING to get me to leave a $49 deposit that will be refunded if we decide not to go with them. I said no, he insisted again. I then said no, I need to make sure before leaving my card information. He then gets snappy and said even if I call back today, the promotion will no longer be valid. Instead of 49 it would be 100 and they would not give me the $200 discount on the camera and the monthly rate will go up because of that. Honestly, he scared me! He kept repeating my name, Maria Maria, and trying to force me. I then said, "I'm sorry it’s getting too pushy, I will give a call back if anything, bye."

My daughter and son-in-law had Vivint in their home. I was referred to Vivint so I chose them as my security company. I have the standard package and everything is fine with the features that are included in it. So far, everything has been good with the service. The only problem that I've had is with my doorbell camera. Every time we lose power, we lose it, so that's an inconvenience. But it could be that they used our existing doorbell system instead of running a new one. The reps have been very helpful. They're available on the phone to help and whenever we've had questions or concerns, the response has been quick. Everything was fine with the team that installed the security system. Overall, the quality of our system is fine and it does what we need it to do. I would recommend Vivint.

I'm not satisfied with Vivint. I was looking for a user manual for a brand new system and they said they only do the guides online. However, my daughter told me Vivint sends them in the mail. I don't do online so I tried to do it via mail but Vivint said they don’t use mail services. I didn’t know that was gonna happen until the very end when I talked to someone from Vivint on the phone. Also, it took a while to have the system set up. But the person who installed it and the manager who introduced me to the new system were good.

Vivint looked like they were the easiest setup. I've had them for about two years now and their representatives have been good and the system keeps running, so there have been no issues. The quality of the equipment is also fine, although it is a little hard to scroll back through videos. It goes quickly and it is a little jerky. I’ve only used it on the phone app and it is hard to find where it has just stopped.

Vivint installed our system in the beginning of February, 2019. Their installation professional was excellent. Very good communication and explanation of how the system works. I am very happy with Vivint. They showed up on time, installed the system and cleaned up completely.

I had it put in and oh so this is great and that, fact I had to call them late one night because it was literally 106 f. in my home and I was sick and had been going through this for almost a week. They wanted to walk me through and a heating and air company as someone said I'm not a technical person is why I pay them. I finally got someone to give me a phone number of Hiller a heating and air company and I had to call them and plead my case and they came out and finally fixed it and got my air back to working. They said and put in writing that the system was installed wrong. I paid over two hundred dollars and have yet to get a dime of my money back, I get a not connected to wifi, reboot, try this try that every day.

We already had security services when a rep from Vivint knocked on our door. He was nice, professional, patient and answered all our questions. His presentation was a little bit of everything and I thought Vivint was a better service. We had the camera doorbell and we could get an inside camera. We did not have to make any changes with the wiring because our house is hardwired for the doors, windows and the smoke detector. We are very satisfied with our decision to switch to Vivint. We have been with them for a couple of years now and we’ve been happy.

Vivint's reps came around hustling everybody when we were living in Alaska and the only reason we signed up for it was a friend of ours, who used the State Trooper, signed up himself and recommended we do too. They were some of the dumbest people on the planet. At that time, our coverage at the house was for the Alaska State Troopers, but Vivint hooked us up to report to the Wasilla Police Department who never came out. That took three months to get sorted out. But once it all got sorted out, the service up there was not bad.

The first team who installed my Vivint security system was excellent. I have a doorbell cam, a camera in my great room and a backyard camera with motion sensor. I've also got the alarm panel and I have doors and windows on that. We had the system moved after we bought a home but the second experience of installation was rough. The guy that did it put my panel in the most awkward spot which was half an inch to the side of a triple light switch. I had to call Vivint back and have them move it, but they didn’t do anything for me on that.

There is not any instruction, written on paper, on what this system is and how to operate it. Phone instructions do not help. I will probably not renew after this month, system seems to be on no use. Even doing a review is taxing!!! SEND PAPER INSTRUCTIONS.

First of all it is day one of having the system installed and already I'm having issues out of the batteries and the connection to the power. I called in and customer service told me that the earliest that he could have a Tech out was March 5th, 2019 and that is nearly two weeks away. "Ridiculous" two weeks without a functioning system that I would be still paying for. Only after mentioning that I was still within my cancelation period did he say he could get someone out in a couple of days. Also I was never informed about the no contract option (which applies if you pay for the system up front) when purchasing my Vivint system. This is starting out bad so I'm calling first thing in the morning on day two to get rid of this service!!!

The on-site technician was very professional and is knowledgeable about the Vivint product and services. The installation of the doorbell was neat and thorough and he didn’t leave any mess during and after installation. Vivint’s service so far has been very reliable.