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American Home Shield vs. OneGuard

Profile picture of Jessica Render
by Jessica Render ConsumerAffairs Research Team
American Home Shield and OneGuard Home Warranties

What is the difference between American Home Shield and OneGuard?

Home warranty companies are designed to cover your home systems and appliances when they break down from normal wear and tear. Finding the right one for you can be challenging, though — we make the decision easier by comparing American Home Shield with OneGuard side by side, using features like pricing, service call fees, items covered and additional options. Read below to see which company best fits your needs.

Cost

american home shield logooneguard logo
Monthly premium cost$29.99 to $69.99$32 to $59
Average cost for combo plan$60$59 (HomeGuard)
Annual premium cost$359.88 to $839.88$384 to $708
Service call fee$75, $100 or $125$69
Discounts availableNot specifiedMilitary discount
american home shield logo$29.99 to $69.99$60$359.88 to $839.88$75, $100 or $125Not specified
oneguard logo$32 to $59$59 (HomeGuard)$384 to $708$69Military discount

Plans

american home shield logooneguard logo
Plans availableShieldSilver, ShieldGold, Shield PlatinumApplianceGuard, SystemGuard, HomeGuard
Covered systems99
Covered appliances811
Combo plan covered items1818
Service recall period30 days30 days
Availability47 states3 states
american home shield logoShieldSilver, ShieldGold, Shield Platinum991830 days47 states
oneguard logoApplianceGuard, SystemGuard, HomeGuard9111830 days3 states

Appliances coverage

american home shield logooneguard logo
Built-in food centers
Built-in microwaves
Clothes dryers
Clothes washers
Dishwashers
Ice maker
Instant hot/cold water dispensers
Ranges, ovens and cooktops
Refrigerators
Trash compactors
Water sensors
Whirlpool bathtub
american home shield logo
oneguard logo

Systems coverage

american home shield logooneguard logo
Air conditioning
Ceiling fans
Central vacuums
Doorbells
DuctworkOnly for covered HVAC units
Electrical
Garbage disposals
Garage door openers
Heating
Plumbing
Smoke detectors
Water heaters
american home shield logo
oneguard logoOnly for covered HVAC units

Other coverage

american home shield logooneguard logo
Guest unitAdd-onAdd-on
PoolsAdd-onAdd-on
Roof leak repairs
Second refrigeratorAdd-on
Septic pumpAdd-on
SpasAdd-onAdd-on
Standalone freezer
Well pumpAdd-onAdd-on
american home shield logoAdd-onAdd-onAdd-onAdd-onAdd-on
oneguard logoAdd-onAdd-onAdd-onAdd-onAdd-on

Reputation on ConsumerAffairs

american home shield logooneguard logo
Overall star rating4.44.3
Verified customer reviewsRead reviewsRead reviews
american home shield logo4.4Read reviews
oneguard logo4.3Read reviews

All information accurate as of publishing date.

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    American Home Shield

    American Home Shield (AHS) has been in business for 50 years and has grown to be one of the largest home warranty companies. It boasts 1.8 million members and a network of 17,000 licensed, independent contractors throughout the nation.

    Its home warranty plans are comprehensive and include enough coverage that you likely won’t need any add-ons. But if you do, there are quite a few to choose from. All plans include coverage for improper installations, repairs or modifications and duplicates items like fridges or A/C units. It also covers items without maintenance records, which can cause claim denials with other home warranty companies. Plus, homeowners can select between three service call fee options.

    American Home Shield plans

    Here’s what’s covered under each available plan:

    • ShieldSilver ($29.99/month): 14 major systems, including up to $1,000 or $1,500 per contract term for many items to access, diagnose, repair and replace
      • Air conditioners
      • Heating units
      • Ductwork
      • Built-in exhaust
      • Vent and attic fans
      • Main breaker and fuse panel box
      • Doorbells and chimes
      • Interior electrical lines
      • Ceiling fans
      • Garage door openers
      • Interior plumbing lines
      • Toilets, faucets and valves
      • Whirlpool tub motor and components
      • Water heaters
    • ShieldGold ($39.99/month): All ShieldSilver coverage plus nine appliances, up to $3,000 per appliance per contract term
      • Refrigerators
      • Ranges/cooktops
      • Ovens
      • Dishwashers
      • Built-in microwaves
      • Garbage disposals
      • Instant hot/cold water dispensers
    • ShieldPlatinum ($54.99/month): All ShieldGold coverage, an additional $3,000 per appliance per contract term and extras
      • Roof leak repairs (up to $1,500 per year)
      • Free HVAC tuneup
      • Unlimited A/C refrigerant
      • Coverage for code violations and permits (up to $1,000 per year)

    Monthly prices listed here are based on quotes obtained for a 77009 ZIP code with a $125 service call fee.

    What American Home Shield customers say

    Customers who leave positive reviews about American Home Shield frequently mention that they are happy with the work and have their service requests resolved by helpful contractors who are good at explaining things. Some customers have left bad reviews about American Home Shield on ConsumerAffairs. Some themes we found in those reviews include the company taking a long time to fix problems and overall communication issues.

    Everybody on the phone was very thorough, friendly and personable. And the people that came out were on time, explained everything, and did exactly what they said they were going to do. I was very happy with the experience. I highly recommend American Home Shield.”

    Mary of Hughesville, MD

    OneGuard

    OneGuard is a home warranty company offering repair and replacement options when home systems or appliances break. It also has home maintenance solutions, such as garage door tuneups, to keep your home running smoothly. Additionally, its plans include several services you can make use of by simply paying the service call fee, like window and carpet cleaning.

    OneGuard plans

    Plan coverages and services vary by state, but below is what may be included in each package. OneGuard prices its packages starting at $25 monthly for a 1,499 square-foot home in Nevada, but prices may be higher if you’re in Arizona or Texas or have a bigger home. Each plan has optional coverage you can choose for a more robust home warranty.

    • ApplianceGuard ($25/month):
      • Appliances: Kitchen appliances, kitchen refrigerator with ice maker and dispenser, dishwasher, range, oven, cooktop, built-in microwave, garbage disposal, instant hot water dispenser, trash compactor, washer, dryer
      • Services: Re-key and garage remote program, carpet cleaning, window cleaning, dryer vent cleaning, window cleaning, pest control treatment, termite treatment, lawn preemergent weed control, lawn weed kill treatment, lawn fertilization, pool maintenance, yard maintenance
    • SystemGuard ($34/month):
      • Systems: Air conditioning, heating, plumbing, plumbing stoppage, water heater, electrical, ceiling and exhaust fan, central vacuum, smoke detectors, doorbells, garage door opener, equipment disposal, permits and code upgrades
      • Services: Everything included in ApplianceGuard plus A/C and heating system tuneups, garage door tuneup service
    • HomeGuard ($50/month): Everything included under ApplianceGuard and SystemGuard

    Depending on the system or appliance, limits for diagnosis, repair or replacement range from $500 to $2,500 per contract term. For instance, plumbing systems have a $500 maximum, while kitchen appliances have a $2,500 limit.

    What OneGuard customers say

    We see mostly positive feedback about OneGuard in reviews on ConsumerAffairs. Happy OneGuard customers mention satisfaction with support and technicians and say they have good results with claims, with some even mentioning they have contracts on multiple properties. On the other side, we see unhappy customers mention difficulty getting hold of customer service and issues with specific coverage or refunds.

    Submitting claims to OneGuard has been very easy. I've gotten very good contractors so far. This would be one of my top choices if you are buying a home warranty for your home.”

    John of Peoria, AZ

    Bottom line: American Home Shield or OneGuard?

    American Home Shield focuses on providing homeowners with the most complete list of systems and appliance coverage under its plans. While the company has many add-ons to choose from, you may find that you don't need any with its combo plans.

    OneGuard’s appliance-only, system-only and combo packages also include a good number of items. But OneGuard distinguishes itself by offering numerous home maintenance services that homeowners can take advantage of by paying their regular service call fee.

    • OneGuard is best for homeowners within Arizona, Nevada or Texas wanting comprehensive home care coverage beyond standard home warranties.
    • American Home Shield is best for homeowners looking for a complete home warranty program for their systems and appliances.
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    Profile picture of Jessica Render
    by Jessica Render ConsumerAffairs Research Team

    As a member of the ConsumerAffairs research team, Jessica Render is dedicated to providing well-researched, valuable content designed to help consumers make informed purchase decisions they can feel confident making. She holds a degree in journalism from Oral Roberts University.