What is the difference between American Home Shield and OneGuard?
Home warranty companies are designed to cover your home systems and appliances when they break down from normal wear and tear. Finding the right one for you can be challenging, though — we make the decision easier by comparing American Home Shield with OneGuard side by side, using features like pricing, service call fees, items covered and additional options. Read below to see which company best fits your needs.
American Home Shield (AHS) has been in business for 50 years and has grown to be one of the largest home warranty companies. It boasts 1.8 million members and a network of 17,000 licensed, independent contractors throughout the nation.
Its home warranty plans are comprehensive and include enough coverage that you likely won’t need any add-ons. But if you do, there are quite a few to choose from. All plans include coverage for improper installations, repairs or modifications and duplicates items like fridges or A/C units. It also covers items without maintenance records, which can cause claim denials with other home warranty companies. Plus, homeowners can select between three service call fee options.
American Home Shield plans
Here’s what’s covered under each available plan:
ShieldSilver ($29.99/month): 14 major systems, including up to $1,000 or $1,500 per contract term for many items to access, diagnose, repair and replace
Vent and attic fans
Main breaker and fuse panel box
Doorbells and chimes
Interior electrical lines
Garage door openers
Interior plumbing lines
Toilets, faucets and valves
Whirlpool tub motor and components
ShieldGold ($39.99/month): All ShieldSilver coverage plus nine appliances, up to $3,000 per appliance per contract term
Instant hot/cold water dispensers
ShieldPlatinum ($54.99/month): All ShieldGold coverage, an additional $3,000 per appliance per contract term and extras
Roof leak repairs (up to $1,500 per year)
Free HVAC tuneup
Unlimited A/C refrigerant
Coverage for code violations and permits (up to $1,000 per year)
Monthly prices listed here are based on quotes obtained for a 77009 ZIP code with a $125 service call fee.
What American Home Shield customers say
Customers who leave positive reviews about American Home Shield frequently mention that they are happy with the work and have their service requests resolved by helpful contractors who are good at explaining things. Some customers have left bad reviews about American Home Shield on ConsumerAffairs. Some themes we found in those reviews include the company taking a long time to fix problems and overall communication issues.
OneGuard is a home warranty company offering repair and replacement options when home systems or appliances break. It also has home maintenance solutions, such as garage door tuneups, to keep your home running smoothly. Additionally, its plans include several services you can make use of by simply paying the service call fee, like window and carpet cleaning.
Plan coverages and services vary by state, but below is what may be included in each package. OneGuard prices its packages starting at $25 monthly for a 1,499 square-foot home in Nevada, but prices may be higher if you’re in Arizona or Texas or have a bigger home. Each plan has optional coverage you can choose for a more robust home warranty.
Appliances: Kitchen appliances, kitchen refrigerator with ice maker and dispenser, dishwasher, range, oven, cooktop, built-in microwave, garbage disposal, instant hot water dispenser, trash compactor, washer, dryer
Services: Re-key and garage remote program, carpet cleaning, window cleaning, dryer vent cleaning, window cleaning, pest control treatment, termite treatment, lawn preemergent weed control, lawn weed kill treatment, lawn fertilization, pool maintenance, yard maintenance
Systems: Air conditioning, heating, plumbing, plumbing stoppage, water heater, electrical, ceiling and exhaust fan, central vacuum, smoke detectors, doorbells, garage door opener, equipment disposal, permits and code upgrades
Services: Everything included in ApplianceGuard plus A/C and heating system tuneups, garage door tuneup service
HomeGuard ($50/month): Everything included under ApplianceGuard and SystemGuard
Depending on the system or appliance, limits for diagnosis, repair or replacement range from $500 to $2,500 per contract term. For instance, plumbing systems have a $500 maximum, while kitchen appliances have a $2,500 limit.
What OneGuard customers say
We see mostly positive feedback about OneGuard in reviews on ConsumerAffairs. Happy OneGuard customers mention satisfaction with support and technicians and say they have good results with claims, with some even mentioning they have contracts on multiple properties. On the other side, we see unhappy customers mention difficulty getting hold of customer service and issues with specific coverage or refunds.
American Home Shield focuses on providing homeowners with the most complete list of systems and appliance coverage under its plans. While the company has many add-ons to choose from, you may find that you don't need any with its combo plans.
OneGuard’s appliance-only, system-only and combo packages also include a good number of items. But OneGuard distinguishes itself by offering numerous home maintenance services that homeowners can take advantage of by paying their regular service call fee.
OneGuard is best for homeowners within Arizona, Nevada or Texas wanting comprehensive home care coverage beyond standard home warranties.
American Home Shield is best for homeowners looking for a complete home warranty program for their systems and appliances.