A.J. Perri Reviews

I got an estimate from A.J. Perri for a split unit that needed to be repaired. The technician was very nice and thorough. They told me I should upgrade the system and put a new one in, but it was so much money that I went somewhere else where it was a lot cheaper.

I called A.J. Perri for the AC unit that was not working, and they fixed it. However, the first call to make the appointment was quite difficult. I wanted the technician to clean the condenser, but they were never able to book that appointment for me. When they finally came, they realized that the condenser needed to be cleaned. However, they came at 7:00 PM so it was late. They couldn't do it, and they had to come again. With A.J. Perri, you have to insist on having the appointment at the right time.

The recent experience with A.J. Perri was good. Scheduling the service was very prompt and customer service was very nice and easy to talk to. The plumber who came out for the sink in my bathroom that was leaking underneath was excellent. He repaired the leak and replaced the drain stopper with a different one. He was very cooperative, cordial, and professional.

We hired them to come and service a 3-year-old AC system for the season. One week later our AC was not working - they came back said the drain was clogged and charged us $700 to fix it. Not sure how the drain was clogged when you just serviced it a week before. Now one week later AC is not working again, hottest day of the year, and no one can come for hours. They either are not servicing it when they come or they are not diagnosing the real problem, despite us paying them a service fee and $700 to repair a clogged drain one week after they serviced it. I am beyond frustrated and would never recommend using their service as they seem incompetent and more interested in gouging their clients.

I recently had my yearly A/C maintenance on my system. The technician completed all the system checks and informed that all was in working order. He then recommended 2 add on services, cleaning of blower fan blades at $735 and an air scrubber at $1900. He showed me an internal picture of the fans blades showing a build up of grime and possible mold growth on the blades. I denied the services because of the ridiculous prices. The following day I inspected the blades myself, took the same pictures that didn't show any mold or significant grime. It seems that the service tech used a picture that wasn't from my system to con me Into purchasing 2 services at $2700 that clearly are unnecessary!

I requested to have my drain snaked out from my basement to the street. I saw that AJ Perri had a special for $79. I called to inquire and was very skeptical, especially after reading some of the reviews about overcharging, etc. I was absolutely satisfied - they kept me posted when the technician would arrive. George, the technician, was professional, took the time to assess the problem, and even though he felt that I may not have needed a drain to be snaked out to the street, he did so anyway. I was not overcharged, there was no heavy sales, and it was exactly what I had hoped for. Very satisfied.. I would strongly recommend this company. *PS I am not a friend, or relative and have no association with A J Perri.

This is day 12 without heat due to an error made by A.J. Perri a year ago on a new $25,000 system. Upon reflection, the sales department was SUPER responsive 2 years ago when I purchased a new Air Conditioning system ($17k) and a year ago when we bought a new furnace. Installation was smooth and friendly. But now that there's a problem, I can't get a hold of anyone with good information or influence. Day 4 -The service tech who finally looked at the system determined that upon installation A.J. Perri failed to attach a flue sensor. So the system ran for over a year without this attached. The dangling metal sensor then shorted out the system. Day 6 - "Your parts will be in today! Once they're here we'll get you scheduled." *crickets* Day 8 - Thanksgiving. At least the over kept us warm.