ADT Reviews

I was told that when I moved, I would not have to pay any charges for moving and that I would leave my equipment there. I would not be charged for any equipment when I moved. I told them that I was selling my house and would be moving soon. Also, I was not told that I had a 3-year contract. My bad. I did not read the contract because it wasn't mentioned! So to my surprise, when I moved, the price I paid was $530.00. Sounds like a little more than nothing! How do you give them a star? When I called to talk to them, it was more like they said too bad!

Even though my house was sold and I had moved into another city, I am required to continue paying on my ADT account for another year. I also have ADT in my small business and it also is under this rule. In my opinion, the rule is unreasonable and anti-consumer. One month, maybe two, but a year? I will never use any ADT or their parent company, Tyco, again. I have already talked to ADT complaint person who says that if the new owner picks up my account, I will not have to pay. This is their consumer solution to this problem. It is not satisfactory.

I do not recommend ADT for home security. The system is faulty in that the monitoring system did not indicate when a battery was low and instead, it triggered a false alarm, sending the police to my unoccupied home when I was out of town, resulting in my being charged fees for a false alarm. When I notified ADT about the problem with the battery not signaling that it was low, ADT refused to discuss it, criticized me for not having their additional coverage for home maintenance on the system, and they billed me for a false alarm that was triggered by a low battery.

My husband and I spoke with a salesman in February 2011 about the ADT security service. Since I work contract assignments, I asked, "If I lost my job, would we be able to discontinue service?" The salesman assured us that we would have the ability to discontinue service. I was laid off November 2011. I contacted ADT, and they gave me three months free. This was a nice gesture, but I am still unemployed. I have contacted ADT customer service on 4 occasions, and each time, I am told if I discontinue service, I would be charged for the remainder of the contract. Today, I opened my mail and received a service interruption notice because I cannot pay them. I explained to them that I am on unemployment and would not be able to pay. Still, they insist that I pay the $225.82 plus the $668.54 when service is discontinued at the end of month. I took the salesman because of his knowledge and word that the service could be discontinued.

I'm not usually one to go to the internet to bad mouth a company, but I think I've been patient enough when it comes to dealing with the inadequacies of this company. I was gifted this service when I purchased my new home by my aunt, and it’s been nothing but headache!

I had a contracted technician (a company called PYH) to install an ADT alarm system, which included a motion sensor that was to detect any movement and set off the alarm. Within hours of having the system installed, my home was robbed. The thief broke in through a window and went straight for my bedroom and stole thousands of dollars worth of stuff. He left my bedroom in shambles but no other room was touched, like he had been there before and knew exactly what he was looking for. The motion sensor was not installed properly and never worked; therefore, it never set off the alarm when the thief was in my home.

I purchased four homes in February 2009. My main one had an old ADT system installed. The morning we got phone service, it started beeping. I called ADT to find out how to make it stop. They told me I'd have to pay a technician around $100 to come out and make it stop. I told them, “I bought a house with an existing service. I don't even want a service. Just tell me how to make the beeping stop.” They refused. A screwdriver, hammer, and 10 minutes of my time ended the incessant beeping :)

We have ADT monitoring and system for eight years, and were recently extremely disappointed with what appears to be a glitch in their system. We were without monitoring service unknowingly for seven months due to a telephone jack failure to the system’s internal box. I was amazed to find out that the communication failure at this seldom visited vacation home was discovered by me, and we had no fire or burglar protection for that period of time. A monthly test of the system with no response back to the monitors went unnoticed for seven months. They were unable to explain to me why I was never notified or told to check the equipment. In this day of accurate computerization, it boggles my mind that system communication failure can go unnoticed for more than a month! I received no satisfaction from ADT and not even refunded the months of no monitoring. Too big to listen to the customer, go local if possible!

In August 2012, I saw an ad in a neighborhood newspaper for Home Security (ADT). I thought the ad was for ADT. In September 2012, I had the security system installed in my home. Adam (the installer) wore a Blue ADT t-shirt, showed me an ADT employee badge, and presented himself as an employee of ADT. Approximately 30 days after the installation, I learned that ADT only monitors my home. The company that my contract is with is Protect Your Home aka Defender Direct. I've received several letters... not invoices. The purpose of the letter states Defender Direct paid the permit fee that is charged by the city, state, or municipality in which I reside. The original letter was asking me to remit $60 for the permit fee. I called the customer service dept. for Protect Your Home and advised them - neither my city, state, or municipality charges residents a permit fee.

Three and a half years ago, my daughter and I moved into our new home. Being a single mom, I felt the need for security so I purchased services with ADT. Bad idea! I will tell you my story in chronological order, but please read to the end because the worst comes last. The technician who came out was nice enough. We chatted about his service in the army and about his new wife. However, a couple days after the installation of my security system, I received a text message from an unknown number asking me what I was doing. I responded politely and asked who it was. They thought it was funny to act offended that I didn't know who they were and toyed with me for a bit.

I have had ADT at my home and my business in Northern Virginia. My home was on the market for 8 months and once it sold, I was told by ADT that I had to continue to pay another year. No one in this market can predict if or when their house will sell. This is a policy I would have never signed up for had I understood it. I have placed a notation on my business for ADT to cancel it as soon as possible. With more break-ins coming in the future, be sure you are signing up for a reputable and honest company. This one is not.

I had a false alarm on Dec. 29, 2012 and when I got my bill from ADT, they charged me $1,294.00 for the alarm going off. This is crazy. I would never recommend ADT to anyone.

They installed the system in our home in April 2010. We moved in May 2011 and wanted to install the system in our new home. They agreed but never installed it, even after many requests. My bank account was continually charged the monthly fee of $47.99, but the system was never installed in our new home. ADT claims they cancelled the service, and I owe the balance of the 3-year contract. I have not been able to resolve this matter and will have to pay for the full three years even though we only had the service for 1 year. This is a very poor and dishonest way to do business. I am going to install a system from Home Depot for $89.00, with no monthly charges.

Protect Your Home is a scam. I had no idea I wasn't working with ADT direct. Make sure you have someone from ADT corporate come to your house and get a quote first! I didn't because I was in a hurry to protect my family. Little did I know that I needed protection from the thieves I was hiring to protect me. We ended up needing to pay about $1000 to install the $199 complete system and then they never connected the two-way radio feature. When questioned, they said I would have to pay more and I would need to schedule a return visit during the week. He was a very inflexible installer and he even threatened several times to leave. He promised to send me info and never did. Hardware is all wireless and now I have sensors stuck all over my home, because they were unable to use hard wires already in place from my existing Brinks (a company ADT purchased) systems. This is classic bait and switch practice and once they have you on the hook, tough luck. Do your research and take the time to know what you're getting and who you're working with. Use anyone else, but this questionable outfit. You'll be glad you did.

After 1.5 years of bumbling with wrong equipment, false alarms, incompetent installers and constant middle of the night automated calls, I can safely say that this company is out of control and no effort by Tyco will save it. If you are even thinking of installing their equipment into your house, don't! My last straw in their incompetence has a $5.01 additional charge that showed up on my auto-pay and ADT calling me at all hours of the night on my cell phone while I was traveling overseas, incurring $4.00/min charges every time they dialed my number. How stupid is the collective management team at ADT? What are they getting paid for? I don't know anyone who's been happy long term after the initial con of "free installation" to get you reeled in. Pathetic!

I was a small franchised business who in 2010 set up service with ADT for the office I was renting. The rep came out and we filled out the paperwork. Unbeknownst to me, I was signing up for a 4-year contract with them. After 6 months, I had to move the office to a new location and called them to transfer service. This was when I found out I had 3 1/2 years on my contract. I moved to the new location for another 6 months until I was forced to leave that location due to franchise conflict. I was set up for direct withdrawal from my checking account and continued to pay for the service for over a year more even though I wasn't in fact using their service.

After 10 months, my ADT Pulse alarm system failed. I called to have it serviced and was told they could only come Mon-Fri, 8AM-5PM, even though it was installed on a Saturday. I took time off of work, lost a day's pay, and the technician could not repair it. I was told I would have to reschedule and that he had been here for too long. That was October and this is now January. I quit paying them for monitoring service because my system can no longer be monitored. After explaining to the customer service rep that I was not paying for services that couldn't be rendered because of their faulty equipment, she said she would have a supervisor contact me. All I get now are collection threats! They hide behind their contracts because there is no way out without paying 75% of left over 3-year contract. That's after the $1,200.00 upfront installation charge! If you're going to be in the service industry, you need to service your customers.

I purchased the system when my first son was born, on a three year contract. We enjoyed the service. We were planning to sell this house and build another. The agent advised us that we could transfer service with no penalties or problems. With four months left on our contract, we sold our house and called ADT. I asked them to suspend our service until we got our new house built. They told us that we had up to two years to get the house finished and service established. Two months later, we received a phone call from ADT telling us unless we pay the remainder of our balance plus a $50 late penalty, we would be turned over to collections! This goes against everything they agreed to. Do not get their service or equipment! They are fraudulent and liars! I will never think of them again for any reason.

After the system was installed, the installer pulled a chair up to the phone in my kitchen, grabbed my phone, leaned back, and put his feet on my kitchen counter. I told him to take his feet off my counter. He stood up, dialed up the main office and told me as he stood very near to me to tell the office I had done a good job installing their system. I was home alone with a newborn baby and it scared the hell out of me. Of course, I told them he had done a good job. How was I to know what he would do to me at that moment or in the future, when he thought I was at home alone? It's easy to bypass their system, and he knew exactly how to do it. After that, I didn't trust anyone having anything to do with that company. I'm still as angry as I can be about it.

I am sure ADT does not care about the bad reviews they receive because they do nothing to improve their image or service. I coordinated to obtain ADT monitoring for a home I was renting following my deployment to Iraq. I was suffering from PTSD and felt the system would alleviate some of my anxiety. I went through USAA's ADT Discount program but never got the deal as ADT referred me to one of their authorized dealers. All ADT cares about is money and they do not provide quality service. Every time you move, they extend your contract rather than just move the services. Some government agency needs to stop this practice on their part and get them to stop their predatory practices. I would never use ADT again nor recommend them to anyone.

We somehow wound up on ADT's call list after a number of calls and a number of times selecting the number two to opt out of the list. My wife in frustration chose the number one to actually talk to a caller to try and get removed from the list. The call came from a center in Kirkland, WA and was answered by a person who identified himself as James. While trying to explain to James our problem, James interrupted my wife and told her, "If you want to opt out, press two, you idiot." James then hung up. I will pass on this type of service. Thank you for allowing me the option to voice my complaint and opinion.

I was promised a $100 Visa card, it was not received. Apparently, they send an email link that you need to chase down to receive. Okay, it's a questionable complaint.

In June 2012, I called to cancel the account on our primary residence. The person gave me such a hard time that I finally agreed to suspend the service rather than outright cancel, "so you won't have a hassle if you change your mind." Today I noticed that I was again being charged on my charge card. I called to ask the charges be reversed and to reiterate that I wished to cancel. I was told I had agreed in June to "two months free service." Not true. They refused to cancel, saying they would have to speak to my husband because the account was in his name. He was not home. I hung up, found the contract dated 12/21/01, saw that it was in both our names and that I was the signatory. I have transacted every issue on this account over the years with no problem. But now trying to cancel it, they had to speak with him.

This company is the worst experience I have had. Recently I was having problems with my alarm system at home. I called several times to report my problem and all they would tell me is that they will send someone to fix the problem and they never did. I tried calling back 2 weeks after and they tried to walk me through the problem to see if it would take care of it. It didn't. They put me on hold, so I decided to hang up and not pay them for something that was not working. I received a statement for $681.93, so I called to try to make some kind of arrangements to restart my services with them. I paid $186.34 and then I got transferred to a different operator. He told me that I had to re-sign a new contract for 3 more years and have to get on an automatic withdraw payment plan.

After reading all the complaints on ADT (and experiencing much of the same myself), I am sure that it is a matter of time before ADT goes down. They may be a corporate giant, but they can't possibly sustain being in business with the way they treat customers. They say they tried to resolve the problem, but after many broken appointments and unsatisfactory equipment not repaired, we said forget it. Now we are being billed over $800 for cancelling the service. If they would have provided the customer service and products they said they would, we would still be ADT customers. I think ADT must know they are in trouble and they simply do not care about how they treat customers. Whatever happened to the customer being right? ADT, listen up. You will be out of business before you know it, and you won't even know what hit you because you don't even listen to your customers. There are so many other choices of companies to go with that offer far superior service. Call your failure corporate greed.

A subcontractor installed what is a past and run job. I thought all was well but when I had to break a window to get in my house, nothing happened. I called ADT and was rudely treated. I was told I had to pay for any upgrades. They did send out a tech and he even said it was a poor job but when I filed a complaint with our Attorney General, he recanted I’m still fighting them and have to hire private security people to write up what ADT knows. They suck!

Three times in 3 months, the system has broken and it takes 2 weeks for a technician to be scheduled to come; and then each time, they cancel day of. Meaning I have to take work off to sit home for a 5 hour window and then have them cancel day of. Even worse, when they do come and "fix" it, it breaks a few days later (alarms go off when no window or door are open, often in the middle of the night). And when you call, there is no central manager to deal with the problem. A thief robbing my house couldn't rob me more than ADT does. I'm paying for a service that never works. I am currently on hold with them again and after I write this, I'm going to find a better company and dump ADT.

I called ADT to cancel service at our home in CA 4 months ago as we were remodeling and turned off our landline. The representative talked me into not closing my account entirely but choosing a "Construction Hold”. She said they would turn it off (put my account on hold) for up to 3 months, but (and) if I chose to turn it back on, this would save me having to pay a new start charge. I agreed after confirming that it would not automatically restart as we were considering renting that home out and moving to Las Vegas.

I had an ADT system installed in April 2012. I paid for the system and have been paying for monitoring since then. The alarm was nonfunctional after two days, and they sent a tech out to repair. He fixed it for two hours, and system has never functioned since that two hours. I have made many calls to ADT with promises of refund on monies spent on system and monitoring, and I am still paying every month. I just got off the phone with them again and was told that if I cancel my service, they will bill me $850.00 for termination, for a service that has never worked. I have been trying for months to resolve this and can’t seem to get them to stop billing me and give me a refund I am entitled to for a non-working system.

I would never recommend ADT to anyone! Stay clear of this company. Your house could be burning down and they would put you on hold and an hour later, tell you that they could maybe answer your questions the next day or soon after. ADT has the worst customer service I've ever experienced and that's saying something. The fire alarm was going off in my house for over an hour while I was on hold and treated very rudely by the support teams. One lady told me it was hard for her to hear me and told me very rudely to go outside since it was kind of hard for her to hear. I live in Iowa, it's freezing literally.

ADT is the thief! I was broken into today at 1PM, Saturday afternoon. The thieves stole a computer and house keys with the alarm remote on it. I called ADT, and no one can help you until two weeks from now. In the meantime, the thieves can deactivate their worthless alarm and come in and have us for dinner whenever they want. ADT could care less. What a joke of a security company. I will cancel first thing Monday morning. I don't care what it costs. Best thing I can do is tell my story to friends and family and all of you reading this. Don't ever sign up with ADT. They don't care about your security, just your money.

I called ADT to perform a test of the system. The tech told me that they are not receiving the signal from my system. He said they will send someone to fix it, but it would take six days unless I agreed to pay overtime fees because my call is not considered an emergency call. I think this is very poor that they will charge a customer for a brand new system that they installed four months ago. We are paying for monitoring, and they are not doing it. The supervisor did not even apologize. He just said okay, as he was wanting to end the conversation. Talking to the supervisor to send a tech without me having to pay was fruitless. Very frustrating and unfair. We have a contract with them for years, and this is how they treat they customers. Monitoring should be top priority.

I am yet one more of ADT's victims. After buying our first home, we looked into an alarm system. I called, got the price quote, and made the appointment. The day of the appointment arrived with a disheveled man with a cut on his face knocking on my door. He showed me his badge and asked to use my restroom as he had cut himself shaving. So never having had an alarm installed, after he returned, I let him go to work installing the equipment I thought I had ordered. After installation, he sat down with my husband and me to tell us that if we didn't install additional equipment that someone lying in wait would attack us, and that we could be killed by an intruder if we didn't install another item.

I was with ADT for over 4 years. My alarm and panic button started going off recently. These false alarms resulted in police checks and neighbor complaints. ADT refused to send anyone out to check the system until a week later. I asked to speak with the management. The management instructed me to bypass the only doors covered by the system or pay over $200 to get someone out to check my system. ADT's customer service is very poor. They said they could send a tech out for more money, but they were not available otherwise. I am cancelling my service with this company. I am currently looking at another company.

I have been with ADT for over 15 years and I can tell you that they have the worst customer service of any company I have ever dealt with. And to get an appointment to have something fixed is totally unacceptable. It is more than three weeks out. Ridiculous! I would say go with another company, even if more money. And this company just became public. Their CEO is totally clueless as to the level of customer complaints.

I have asked this company to stop calling me. They tell me that they will remove my number and never do it. They keep calling me and harassing me with their recorded messages. They have various levels of customer service that never helps.

After reading all the complaints, I just canceled with ADT on Dec. 19, 2012. Hopefully, I have no issues. They do have lousy customer service. At one time, I was trying to get alarm service for my kids, and OMG the runaround they gave me just to get price quote. They had me transferring to billing, then to sales and still they could not tell me the cost without having someone physically looking at the property. I was so frustrated I just said never mind. Stay clear of ADT Company.

False entry - It is with regret to complain about 2 of your employees working in the Westfield Crescent area in Yeovil, Somerset, that on Monday evening, 17/12/12 at 8:15pm, they arrived at my neighbor’s front door and walked into her porch way and opened her front door and walked in. When asked what they wanted, they said they were selling security home alarms. My neighbor is an old lady in her 80's. This was very frightening for her as you can imagine. Under no circumstances should they have done this. There has been a few burglaries around the area so you can imagine how scary this was for her. I expect you to send her a letter of apology today, 19/12/12. If this is not received by Monday morning 24/12/12, then you leave me with no alternative but to report your company to the police. They should not be visiting homes at that time of night when it’s dark especially of old people. The address to send the letter to is **. I expect this to be received by 24/12/12. The lady’s name to address it to is Thelma.

Zero customer service - I have been an ADT/Broadview customer for years. Over the last year, I've noticed that they don't care to spend enough money to have call centers properly staffed. If you have technical issues, good luck. You'll be on the phone forever. Of course, the sales and marketing lines are answered right away, but forget it if you have problems. Horrible. Choose any other company. Rip off.

ADT has deceptive billing practices. They overcharged me and renewed my contract with them after I asked to cancel. When they could not collect the renewal fee from me, they sent me to collections where it dropped my perfect credit score and now I am being harassed by collection agencies. For a company trying to build referral business, I say you are doing it wrong.

I contacted ADT to have an alarm system installed, and a few weeks later, an alarm installer was sent to my home to install the system. At that time, I signed a contract with ADT and he installed the units on the contract. Contract price was for $199.00, and two weeks later, I got a bill from ADT for $424.00, plus my credit card was charged for the monthly fee after I had provided different bank account information for the automatic debit. I called several times and spoke to the customer service department and was told to send in a copy of the contract and that they would update the automatic debit information as well as my bill amount. I did what they asked and still this month an automatic charge was on my credit card and my bill still reflects the total $424.00 amount even though I have explained to them that only $199.00 worth of items were actually installed on my home.

I had a system installed 3 years ago by an ADT subcontractor. It never worked right from day 1. After several calls and a few tries to repair it, they could not get it fixed and wanted to keep me locked into a 3-year contract until I told them I was going to sue them in small claims court. They agreed to cancel the contract. I contacted ADT again and told them I wanted an ADT employee to install a new system. I paid the $99.00. They sent out a salesman that sold me a system that would not work in an unheated garage. Then the installer took out my old system and told us it was a 2003 model and outdated. I told him that’s impossible. I just had this system installed 2 years ago. He showed us a date on the system - 2003 mfg. date, so I got scammed by their subcontractor.

My husband called and made an appointment for ADT to install the system on Saturday. They said they would be here at 7:30. At 7:45, they called and canceled and said they could not come until Thursday. I called US Security today and they told me they also deal with ADT but could be out here tomorrow morning at 8. I told them someone was already scheduled for Thursday. They told me all I had to do was call and cancel, so I did. At 8:30 tonight, they called and said there was an error. It turns out just because I canceled, they have to wait until they close the call before they could come out and it could take up to 30 days. They already took $108 out of the account and said unless I go to another company, I would have to wait; however, they won't return my money for at least 14 days! This is bad when a security company made me feel that I'm not secured!

I invested in a home security system. The salesman had a great "pitch" and I put my complete trust in his knowledge in securing my home as it is rather large. I was to get a Buy One Get One Free smoke detector which I never got. And after installation, the tech tested the system only to tell me that I wasn't going to be able to hear the alarm go off because of where it was installed in the back part of my house and that I would need to invest in another product that would cost me another $100. I called the salesman who said he would talk to his boss and get back with me, and he never did.

My wife & I have been ADT customers for several years because ADT acquired the two previous companies that we used. When moving into a new house we transferred our contract to the new house. Recently we replaced three outside doors that had wireless door sensors. The plastic casing for the sensors could not be salvaged by the internal transmitters although they still work. However, they cannot be installed in the new doors because the plastic case is not available. The plastic transmitter case is about the size of a tube of lipstick.

I was a Broadview Security customer for years and was very happy with the service that they provided. Then ADT took over (insert scary music here). It has been absolutely terrible. I recently relocated and will be in an apartment until we buy a house in our new location. We are in the process of selling our home at the former location, and have received word from our real estate agent that the alarm is constantly beeping. I called to cancel the service so that we can show the house without interruption, and was told that we could not cancel at that time and to call back because an agent wasn't available. Huh?

We had an appointment with Jant **, a salesperson of ADT in Auburn, WA. Her appointment was for 11am and she did not show or call us until 11:45 am that day. She was rude. She rescheduled for 1pm that day. She again was rude and her personality **. For long-time customers like myself, that was not right for someone to be working for ADT. They should be presentable for the company and not angry or rude. That person should go back to school for manners and learn about customer service. Thank you!

I began shopping and pricing other alarm companies, because I wasn't happy with the price that ADT gave me to switch over to wireless service. I called ADT about three weeks ago and asked for prices and also inquired about what I would need to do if I wanted to cancel. The salesperson gave me the number and said all I had to do was call. I found another alarm company with a better installation price and scheduled an install with that company. I called today to cancel my ADT service and was informed that there was a 30-day notification for cancellation. When I called originally for my quote and to ask about the procedure to cancel, I was not told that there was a 30-day cancellation required. I'm cutting off my home phone line next week, so they are basically stealing money from me - my new company is installing today, and I will have no home phone line for ADT to monitor from. I consider it fraudulent sales practice that they purposely didn't tell me about the 30-day cancellation requirement when I called and spoke to a sales rep about my service. It was obvious they were hoping they could use that as a ploy to keep me as a customer.

I wish I did this check before I signed up with these folks. I got an old outdated system (per ADT) and I have had nothing but problems. They (Protect Your Home) have been here 6-7 times trying to get this system to work and so far they can't. They don't call back and they don't show up for their appointments. I had one tech after debating with my wife on why should he come to the house to fix my system. He called up and said he was running late and would be there within the hour. He never showed. Buyer beware.

ADT withdraws payment before they even send a tech out to evaluate what is needed in a particular home. A yearly fee is calculated for what they feel your home will need. When the tech arrives, he states different and more sensors are needed, so all the extra frills are deleted and end up costing more than originally quoted. The affiliates (sub-contractors) are based in another state. When I cancelled my contract within the 72 hours, cooling off period, the installation company managers were irate. The tech came to remove the equipment and literally tore the sensors off the walls, and didn't put the furniture back, etc. I am now left with holes in the walls.

My elderly mother had ADT for many years since she lived alone. About two years ago, she required 24/7 live-in care, and needing to conserve money, we cancelled the ADT service. My mother passed away last February, and we started the difficult task of emptying the house of all the contents and preparing it for sale. I called ADT and told them what I wanted to do. No problem and no mention of three-year obligations. I met the sales guy at the house and told him about my mother and my situation and what I was doing.

I signed up with an agent for a two-year contract. Now, they say I have three-year contract with them. In order for me to cancel the contract, I have to pay 90% of the remaining balance for the three-year contract. When I contacted the local ADT office who signed me up to find out what is going on, the agent was not working there anymore. The owner or manager said he would investigate and follow up with me, but never did. Now, I am stuck with paying for the service that I cannot afford. In fact, during the first one and a half years of the contract, I rarely turned on my alarm. So, watch out people. If you need to have service with ADT, make sure you sign up with the corporate office. Also, when I call the ADT customer service to ask for their copy of my contract, they said they do not have my contract on file, yet they know I have a contract with them. Isn't that something?

I should have backed out when the installer didn't have all my equipment the day of the installation (Note: ADT subcontracts their install work). A half day off from work turned in an entire day as the installer showed up at noon rather than morning and by the time he finished the work, day was over. When he left, he left about 100' of wiring hanging out of the bedroom wall and coiled up on the floor "for a quick install of the rest of the equipment." Another 2" of wiring was sticking out of the living room wall. No idea why. I had to take additional time off work for the installation of the rest of my equipment. Securing the final pieces of equipment was no easy task either as the salesman who sold me the system was no longer working for ADT, so the messages I was leaving on his phone went unheard.

I signed up for ADT after being bombarded by mail from them just after moving into my new house in September 2011, despite my better judgment. The system was installed by a contractor (ADT does not tell you that these guys are not employed by the company until problems start showing up). Over the course of the last 14 months, the system never properly functioned, as false alarms go off on pretty much a daily basis at all points in the house. I've had them look at the problems on multiple occasions, had at least 6 different technicians come over this time, and everyone blamed the guy before him, without actually fixing the false alarm problem.

Absolutely horrible company and service. Stupid us, we signed a contract. Never, never, never ever sign a contract with this pathetic company. Alarms go off for no reason (ADT Security Services). The people are incompetent. You never speak to the same person twice, so every time you call you have to explain things over and over because they do not keep accurate records. We turned the system off after two months, but even then the alarms went off. We keep paying for a service but have none. Never never deal with this company. The best thing that can happen to the world is that ADT goes out of business!

My service never worked properly from day one. I continuously complained and was told I would be charged for tech calls. I was constantly harassed for the error codes sent to the monitoring facility. When my three-year contract was up (February 2011), I called to cancel services. They continued to pull money from my checking account. I put a block on my checking account so they couldn't do so. They changed the amount and continued to pull money out monthly - oftentimes, causing an overdraft fee. I wrote a complaint to them, requesting the cancellation and a refund for money unlawfully withdrawn from my account, but nothing was done.

I called on 11/12 Monday and spoke to Judah and was told nothing about ADT being involved with "Protect your Home". One was doing the sales part and one was monitoring the system. To make a long story short, after making my appt. and the salesman (from Protect your Home) came to my home, he was not very pleased at me not buying everything he said we needed and when I told him that I wanted a bill sent to me every month, well, that was something else. He didn't ask me before making out the paperwork for a draft to come out of my checking acct. every month. So when I said that I wanted a bill sent out, he said, "I will have to start all over and it will be another $1.00 a month.” Well, he was so upset. I said, “Just keep it like it is.”

Not receiving accounts via email as requested 3 months ago - Charisma Nursing Durban has contacted your office several times to request statements online for monthly payment. I have phoned Durban, JHB, and Cape Town. To date, have not paid your account due to the fact that our request is not met. I presume ADT has enough money? Please could someone contact me so that I can sort this issue and we can make payments? I will not be liable for any interest on these payments due to lack of assistance from ADT accounts department.

Protect Your Home came to put a security system in my home on Sept 27. After having it act up continually for a week and after them replacing the system three times, they decided to remove it completely. I had to pay them upfront, but my refund is taking almost two months due to company error and it's still pending. I would never recommend this slip shod company! I have since purchased an alarm system from Guardian Alarm and am extremely happy with it.

Trying to cancel service with ADT is problematic to say the least. Go online, and there's nowhere to cancel service. So you send them an email through their site to cancel service (logged into your account). They respond requiring 30 days written notice with a fax number and alternate mailing address. Fax in the cancellation, and they conveniently "never" got it. The net result is you end up getting billed for more services. Basically, it's a scam to keep charging you for services. I would avoid ADT like the plague they are. Besides continuing to provide services and "losing" cancellation requests, it's likely that the police will not respond to the alarms anyway. (Side note, we did have one alarm case where ADT said they would call dispatch - we were not home, so for all we knew, the alarm was valid - but the police never came.)

I signed up for my fifth alarm and it will be the last. My last house alarm system I was told I should install an alarm even though I was only going to live there only 10 months. I was told I can move the alarm to my new house. So I got the alarm system. When it's time to move, I was advised that to move my alarm, I need to pay for a new set up fee which is the same price as getting a new alarm. When I called customer service, they told me they will talk to a supervisor who simply answered I need to call a different #. I called and they told me it has to go through my local office Springfield, MO.

I moved from ** in March 2012 and my ADT account was transferred to the new address at ** as I was told. I kept doing payments online (March and June 2012) but the payments were posted to the old account which ADT never cancelled. When I received the first statement for the new address, I noticed no payments were posted. So, I started calling customer service to try to have them to cancel the old account and transfer any payments done after March to the new account. I stopped making payments to the new account trying to have this resolved first. And since June, I have spent hours and hours on the phone with customer service representatives that said the amount paid in the old account was going to be transferred.

To everyone who signs up with ADT security, here's information from me that would be helpful to anyone who will either sign up for ADT Security or look elsewhere. ADT Security has a payment policy in the contract that you and the representative that installed the equipment sign off on and that asks you which day of the month would you like your payments to be withdrawn from your bank account. The customer gives the representative the day of each month, and now you're officially set and the installation is complete (not quite). Next month comes, and you notice that no payment has been withdrawn from your account yet. So you call customer service and explain to them that no payment has been withdrawn from your account yet, and they tell you that an ADT authorized dealer has not picked up your contract yet.

Well they said it would take about 6 to 8 weeks to get my $50 rebate. I still haven't gotten it after 4 months. I called them and e-mailed them; still no rebate. Then when they installed my system, I was going to write a check and he said they would take it out of my account. Two months later I wonder if I would get a late past due notice about the late installment payment. I never received a bill. Is their security like their Sales and Billing? Read the reviews before you think about dealing with this so-called company.

I originally signed up for a Brinks Home Security System, which became Broadview. I was very happy with the professionalism and customer service of this original company. Unfortunately, ADT purchased Broadview and since then, things have been horrible. After accidentally setting off the alarm in my home, ADT never called my phone, which the previous company did promptly. If they aren't monitoring my security system, what am I paying for? I recently needed to add an additional building to my policy and when I called ADT for what should have been an easy sale, they managed to interrupt me and yell at me to the point that they lost the sale and my current business with them. I will never use ADT ever again, ever.

I worked two jobs and was gone a lot, so ADT showed up one day wanting to sell a unit. She wanted peace of mind. She was promised a lot of things that was all untrue. She was told if the unit wasn't working, they would know. So they were gone in no time. After installing, the door sensors fell off. We haven't even got to use the alarm; they won’t repair it either. We just want it out, but they sent their lawyers after us. We had to pay a renewal fee and still don't have a working alarm. They prey on the emotions of people and don't keep their promises.

We installed ADT in our home complete with a fire sensing smoke detector. Our home burnt down even with alarm system, completely, and ADT threatened lawsuit if we did not pay over $600+ for the entire 2-year contract. We did have to pay the entire amount (2 years) even though home totally burnt down.

For the last 10 or 12 days, our ADT alarm goes off in the wee hours of the morning - initially 2 am or so then 1 am after the recent time change. I was told to enter cancel twice which works. I was told it was a server problem and IT said the fix will be done in 3 days. It is still going off 12 days later. It wakes me up every night and I can't get back to sleep. I am exhausted, stressed and falling asleep at work. The folks running IT at ADT should be fired. You would think that customer service would have contacted me to say they did not have a fix. So I called again and they said to enter a 3-digit code (holding the last digit until alarm beeps) which they said may or may not work. I will know tonight.

I started with Brinks, which got bought out by Broadview, which recently got bought out by ADT, which is where the trouble started. My motherboard died in the beginning of July. That’s right, 4 months ago. I have called repeatedly to get this fixed. I have scheduled several service calls. Twice they actually called to let me know they weren't coming, the remaining times they didn't bother. The best part is they keep charging me! They won’t refund the money, but they'll offer a downtime credit for when my service is returned. I don't know when that will be. Every time I call they are rude and dismissive, like it is my fault their equipment broke. Please warn your friends and neighbors. I am trying to get some of my money back from the credit card that I used for auto-pay. Three months at $40/month, for a broken piece of equipment.

I am an ADT Security customer. I've been one for the last 18 months. My first 12 months were fine, till the system just started going off for no reason even in the middle of the night. I called customer service, and they told me to change the batteries. That worked good for one day and then, all over again, alarm goes off for no reason, then it says garage door open and the door isn't even open or system failure, or living room failure, etc. If you call customer service, the first thing they want is to let you know, no matter what, it’s going to cost you $25.00, yet I pay $50.00/month. That doesn't matter; the first thing is it's going to at least cost you $25.00. I will say this, they better get all they can because as soon as my contract is up, they can have it, throw it in the trash, burn it or whatever they choose cause I want it out of my house. Also, just because I have to rate this with a star, I give it two thumbs down only because that is all I have - two thumbs.

After owning a $2,500 ADT home alarm system, it has been nothing but trouble and expense. Do not place this troublesome system in your home. Here's the list of problems I've had. I have had numerous false alarms which interrupt my work on human hearts - somewhat important work, huh? The keypads are designed that only an engineer or an ADT tech knows the sequences of codes to produce a desired result. Very user-unfriendly, in fact, the best you can hope is that you can arm and disarm the thing (and I also work with complex high-tech medical technology that most people only see on a PBS special). But my ADT system is the most complex thing in my life.

We called on numerous occasions to repair ADT’s faulty equipment installed just months prior. No one called or showed up to any of the appointments. The equipment itself kept malfunctioning and giving false alarms, to which the neighbors and police department were not too pleased with. Now that we refused to keep their service and equipment, they are charging us a cancellation fee of $775.73 for early termination. My point is this: if you give the customer something that works from the beginning and provide honest service with technicians who actually show up when asked, you don't need to put early cancellation clauses in your contract because people are happy with your service. What happens to those folks that lose their homes due to unforeseen circumstances such as financial hardship or natural disaster? I warn those who even think of using ADT. Buyer, beware!

We switched our business account to ADT, thinking that a big company would provide great service. Boy, were we wrong. The alarm system went down several times the first couple weeks. We were forced to leave our establishment un-secured overnight several times because ADT does not provide "same day service calls." They tried really hard to get our business, but after we signed a 3-year contract, everything changed. Their service department is the worst I have ever had to work with. I hate everything about this company and would never recommend it to anyone. Save your self the pain and go with anyone but ADT. After reading the contract a little closer, I realized what a bunch of crooks they really are. How can they offer a security system and not be liable for any damages if the system does not work?

I have been paying extra for a insurance offered by ADT. This was to cover all components, including batteries for wireless system. After being put on hold waiting for their tech to show up, he came around noon. He said the batteries were no longer covered and if the panel needed to be replaced, I would have to pay another $500. This company does not care about its clients. I had a top of the line ADT system that was supposed to be backed by support. When the tech didn't show up, I called and was notified that my contract had been sent to a sub-contractor? This is not the way you treat your paying and loyal customers.

In March 2012, we contacted ADT to get services transferred to our new house that we had purchased. Upon notification of our transfer, ADT sent a sales representative, Mary **, to meet with us at our new house on March 17. She produced a catalog of options for security systems and services. Mary pointed out the least expensive system and it was completely wireless. We explained that our system in our previous home was completely wired and that for peace of mind to us, we would pay the extra for a wired system. We completed the paperwork and set a date for the following weekend, March 24, to have the system installed.

I am an ADT guard for the Torrance, CA office. They bragged about their great health/dental benefits and how well they take care of employees. On my first pay check I saw $15 missing and called HR. She explained it was for a 401k retirement package. I asked her to fax a copy of the document I signed requesting service and then forgot to follow up. Six months later I received a mail detailing where this money went. I called HR again and she told me I need to call the brokers and not her. I did and closed the account. One year later, there is no refund and as for ADT, there are no sick/personal days off. There’s no vacation pay. I just have a paycheck and a job. Please note if you call for an armed response, you won’t get it. ADT will con you for profit and yes, I will quit ADT as soon as I find a job.

As the owner of a NAPA Auto Parts store, we were approached by ADT for "preferred pricing". We signed a 3-year contract, paid for the equipment and installation and continued with the service for 5 years. After the 4th year, we began to hear of other security services in our area that were substantially less expensive, 50-65% less expensive! Since we had fulfilled our obligation, we called to discuss the termination process. This was in October - we originally signed our contract in August. ADT has in very small print, a clause that only allows the consumer to terminate the contract 30 days from the original date of signing. The term automatically renews for another year, and you are responsible for the entire balance. So, we had to wait until July (and make sure we sent a letter at least 30 days from the contract date) in order to terminate. We paid our last quarterly bill, and then received a partial bill for the 22 days in August. Now I'm a little angrier and threw away the bill. Now I have a letter from a collection agency. Funny, I'll pay it, but would like to warn anyone even considering ADT. We have a better service for 1/3 of the price!

Don't use Protect Your Home of South Windsor. They redid my alarm system this week and forgot the front door. Isn't that the most important? Now, I can't leave the house because they don't work weekends. They are not good at customer service needs.

Numerous times over the course of 5 years we have called ADT to disable these false chimes and they continued to run us around and not officially fix the issue. They sent people out to fix it and yet it was never solved. Over the years, it became so unbearable that it begin to go off randomly and we would have to constantly go and bypass the alarm. ADT has clear records telling us how to disable it. After 5 years, we decided to have ADT fix it correctly. We called ADT to come out and demanded service regarding this issue. The man said he couldn't fix it and would schedule a vendor meet with Verizon to better assist the problem. Upon him scheduling the vendor meet, I asked who is paying for the bill. He did not respond. We never authorized this work between the two vendors (ADT and Verizon).

Due to my financial situation, I needed to cancel my monitoring service with ADT. My contract had been fulfilled so I was no longer obligated by contract to continue my service. It took over 3 months for my service to be stopped and in the meantime had to continue paying for service. I was told in my last phone call that I would be refunded a portion of my bill, but that has yet to happen.

Be aware that no matter how long you have been an ADT alarm customer, if your service is ever disconnected twice, you can never get it turned on again. Never. This is a company policy. Ripoff.

I’ve had ADT since 1999. I had no problems in Skokie, Illinois, but I found out after my system was installed in Eugene, Oregon that ADT does not notify police, but a security service. I felt they should have revealed that upfront when I signed up. I had to have service last month for a dead battery (I am not capable of standing on ladders and changing batteries). When I called, it was a 10-day wait for a service tech to come out. When I made the appointment, I was told I would have to pay for the battery, but I was not made aware ahead of time that I had to pay a service charge of $154 for the tech to come out.

ADT is far from consumer-friendly. First of all, in September 2009 and to my dismay when I returned home from Afghanistan, I found that ADT had installed their home security system using both of my electrical outlets leaving me without a plug in for my workbench. What was the install fee they charged me for anyway? It sure wasn’t for them to install anything. I now had to be inconvenienced with having to use an extension cord for my workbench!

We had to fire ADT Security for lack of service. Although I pay monthly for maintenance, I couldn’t get a faulty sensor replaced! On 9/5, after more than a week of messing with 2 sensors, I made an appointment to have two faulty sensors replaced. We had already replaced the batteries, checked them for being loose, kept the batteries out for 5+ minutes, etc., and they were still sending error alerts. On 9/9, the ADT tech came out. He chose to replace only 1 sensor because the 2nd one was working right now. Within 12 hours, it was sending error signals again. We made an appointment for the following week; tech cancelled at last minute. I made three more appointments, and he showed up for none of them! After over a month and five appointments later, it was still sending faulty signals, and I was still unable to secure an exterior door. I finally had to hire another alarm company so I could fully secure my home! ADT was great at taking my money - poor at providing service. To add insult to injury, I didn’t even get credited for the month of service I couldn't use!

I got this service for my brother who lived in his own house, but was severely autistic and had caregivers coming and going all the time. My brother passed away three months after the service started. There were so many issues to take care of in terms of his affairs; I just kept the auto-pay going for about 7 more months even though the house was vacant.

After two months, I'm still waiting for ADT to phone me. I keep getting false alarms and no one wants or can help me what I must do. It's easy to take a client's money but the after services, don't use subcontractors that can't do the job. So it's easy to say they're going to charge me extra for the false alarms. I want to cancel my ADT but can't because this is a new contract.

When I signed up for ADT, I was not informed by the telephone representative that there was a three-year contract and if I moved, I could not move the equipment. When the serviceman installed the equipment, I was asked to sign a document that verified the installation but was not told that this was a three-year contract and that I could not move the equipment. When I relocated a year later, I called ADT to arrange for relocation. I was told that the equipment must stay in the current home and that I would have to purchase new equipment (that was about $900). I refused since I felt I already owned equipment. So for the past year, I have been paying $40 per month for disconnected service.

My ex-husband and I just divorced. I have exclusive right of possession of the house until either the house is sold or he pays me for my half of the house. Until such time, I had an ADT security alarm. I am the sole authorized user. This morning he went to the house and had all the locks changed. When ADT called the house (they were supposed to call my cell phone and not the house), he told them that we had recently divorced and he got the house. He talked to a manager and that person put the alarm on test mode and canceled the police call. I received an email, but no phone call. This has caused great upheaval as he is now in the house and I may no longer see the money I was to get prior to him being able to get into the house as per the judge's order. I had a password and code that my ex never knew of. I thought the whole idea of having a password was so that no changes could be made without my authorization. Now I have to go to the lawyer and fight this out. I am considering suing ADT as someone who had no authorization was able disarm the system.

I have had so many issues with this organization over the past 2 years that I could write a book about how not to run a business. ADT hides behind this wall of technical legal contracts that it forces in your face every time they do any service or provide any equipment. I have over $10,000 of equipment provided by ADT that is not operating as the salesperson represented to me that it would. There is fraud, misrepresentation, and you name it, this organization has done it.

I referred a customer to ADT. After installation (within the 72 hour cancellation window), my customer chose to cancel. From that time, 7 days ago till now, he has had no success in contacting anyone who will acknowledge that his cancellation fax was received (even though he has two successful transmission reports from Office Depot). After countless new numbers to try and contact the "correct person", still being given the runaround, we have still no resolution to the debacle. I will not be referring my customers to ADT if this is the kind of service that is delivered! Easy in, hell to get out! Buyers beware!

I called ADT to get info and quote for service. This was a poor choice. All that ADT wanted to do was collect data. Their questions were not appropriate and invasive. Also, the ADT representative could not speak clearly or in an understandable language. I called back and asked to speak to someone to complain. ADT finally located a number (5+ minutes). I called the number - it was to report impaired drivers! Frustration and aggravation were readily available; they give that away freely.

October 3, 2012 - I upgraded to a cell alarm security system yesterday. The installer asked me if I had phone service after he installed the new system. I had a dial tone and told him that. He worked a little longer and then left. I tried to call out and all I had was a busy signal. My son tried to call me last night and he said my line was busy. I still have a busy signal. I called ADT for service. They said they cannot repair the problem made by the installer until the 18th of October. That is unacceptable!

When I signed up for ADT business service, the sales person offered a $150 rebate on $1,365 installation charge and credit for 4 months of monitoring service ($85 a month). I never got either! When I called ADT billing, they told me I must call the local office. This is strange because they are “ADT Billing” and they are the one who took my money, so why can't they offer the credit “their” salesperson offered? So I tried calling the Orlando office at least 6 times. Each time I'll be forwarded to voice mail, and never did they call back! I feel like their attitude is "we got your money and good luck recovering any of it". I have both the credit and rebate offer from their rep in writing, so I am giving them one last chance before taking this to the BBB and credit card company. Really bad customer service ADT. Why do you piss customers off like that?

I have had ADT for over 5 years. Because of an error with my auto-pay, my service was cut off, and no phone calls were made to me to make me aware of this. As soon as I realized, I paid the amount in full and was led to expect the service to be turned right back on. Instead, I was told that I have to sign another 3-year contract where I would need to pay 3 years in full, regardless, if I discontinued their service. Because I had already committed to a multi-year contract before, was a great customer for over 4 years, and was never called about the auto-pay stopping, I feel strongly that I should not be made to sign another 3-year contract. ADT would not discuss this at all. The best they would do is offer up a 2-year. The principle of this situation makes me furious and not ever want to use them again. I'm shopping for alternatives. They are the worst customer service oriented companies around.

I purchased the ADT system in August 2012. I was informed by the installer that the system would cost $450 plus a monthly fee of $45. I just reviewed my credit card balance and noticed that I have been charged another $450 system charge. When I called ADT, the lady stated that I was paying the $450 in two flex charges. I told her if I knew that this system cost this much, I would have never purchased it. She tried to tell me the flex charges were stated on my contract. I have reviewed my contract and there was no mention of any flex charges. I feel I have been lied to and ripped off. Everyone get a quote from their rep before he installs anything!

We had scheduled a service call between 3:00 and 5:00 with ADT to inspect our poor phone line connection after being told by our phone company that the problem was not theirs. The problem goes away when the ADT alarm monitoring line is disconnected. This system has been in the house for about 20 years and we have been paying the monitoring fee all along. My wife and I changed our schedules to accommodate their service tech. We were told the service fee would be $158 for the first half hour and additional time would be more.

Their billing department is totally incompetent. It took several months to transfer the service to a new occupant, and then it took several more months to get them to get the paperwork right with nobody really taking responsibility to get it to work out. Then when I paid by credit card my remaining balance, they never charged the card although they had a record of my request and card number on file. They just sent it to collections. Three months later, I tried to pay again by credit card and they charged it okay but still sent my account to collections. I will never use ADT again for anything.

I've been using ADT Home Security for many years. The original installation was a good one. We had a lightning storm that damaged all units in the security system except the wiring. I requested to have everything replaced with the same or better units. We had to wait many days before they could schedule someone to come out. The service guy came once and didn't have the parts. We waited another few weeks. He came again and installed a downgraded keypad without the touchscreen and highly informative system information I was used to. He said that's all he had and he could bring the one I wanted later. I told him, "Okay, that's fine," because we needed the security system (we've been burglarized twice).

I live in TX. The alarm goes off 12:45am. I disarm and reset it. Minutes pass and no call from ADT. Did I mention we pay to be monitored?! After several automated prompts, a pleasant agent answered and I explained the situation as well as my concern that I had not received a call. She asked me to hit *2 and informed me the zone that triggered the alarm was my phone line; I checked my landline and it was dead. Freaked out, I informed the rep the phone line was working fine earlier and if it were possible for the line to be tampered with from the outside. The rep replied "I'm not a burglar. I don't know, maybe there was an accident that took the phone line out. You should contact your local phone carrier." I asked her where she was located and she replied Roswell, GA. Did I mention I live in TX? ADT should change their name to TWT, Total Waste of Time!

Several days ago, our alarm system went off at 2:20 am indicating there was a problem with a low battery. I called the customer service number provided in Irving, Texas (I live in Sacramento, CA) that we had been provided with and was told to hit the cancel button twice. Great, it stopped. I was told it would stay off for 24 hours and that it would be October 11 before someone would be able to come out and fix it. That would have the beeping start every morning at 2:20 am. I tried calling later that day a local number with the hope of getting a little quicker service and after several hours that morning, all phone numbers I tried were being answered in other states, including Tennessee and Florida. After several calls to different numbers, someone finally told me how to disconnect the battery and that would stop the beeping and not affect the system as the battery was a backup in case the electricity went off. Great! However, at 2:20 am the beeping started again.

Typical bait and switch. Oops, we didn't know you had CO detectors and oops, you need another zone expander; $483 unexpected expense. Oh and btw, if I didn't use their CO detectors, they rip out your old ones and leave holes in your walls. Ridiculous. Oops, don't support your natural gas detector either so we'll disconnect that. Customer service is probably the worst I've ever experienced. I spent literally over four hours on the phone with them in two days. I get different answers from different reps who are not knowledgeable or helpful. They bounce you around from person to supervisor to different departments, always on hold. One rep was helpful and we spent two hours on the phone reprogramming the names of zones. I tried to call back the next day to change one more and got nothing but the runaround and a rep who was a serious ** and refused to do anything. Oh and 20 minutes waiting and bouncing around to reach that **. The thing that irks me the most is that I had to sign a three-year commitment, and we're only two days into it. Horrible. Stay away and save yourself the hassle. BBB review next!

So I thought it would be a good idea to have a security system, but I thought wrong. First they set up appointment but no call and no show. Then, they set up another then the same thing happened. Then three appointments. Then finally, they got to my home and installed my system. They gave me my bill and it was $247 then. A couple of days later, they sent me a bill for $315 and then I looked on my ADT account that bill was $305. So, I went and looked at my bank because I did it to where it came out of my bank. They took $68 and then another $247 and I still owe the $105 and some change. Now they told me I was going to get a free install and two months free for not showing up for their app. But guess what, I'm still paying for my install and my two months so how do you figure that? I don't recommend. I should have gone with Vivid. It would have been cheaper and I would have gotten a camera. They went back on their word even though they record every time you call. They don't put nothing in their notes and they just want your money. Don't use them! Oh yeah, then they try to say it's a mail in rebate.

ADT double billed me a week apart. They billed for the first payment which was a 3-month payment but I paid a 6-month payment. A week later, they charged my account again for a 6-month payment that I did not authorize. They told me they could not immediately credit the unauthorized 6-month charge to my card. It would take approximately 7 days. I asked if ADT would pay any overdraft charges that my account may receive since they took over $300 out of my account without permission. They said that would also take 30 days to refund any extra charges to my account after it was researched by the Research department.

I had an alarm system installed about 4 months ago. I was not aware that it wasn't really ADT until I called the ADT toll-free number to inquire about a camera system for my home. At that time, I was told that my contract was with an authorized dealer for ADT, not ADT. I was then told that ADT would only be responsible for my monitoring and anything else was through the authorized dealer. On August 30, 2012, I had a new front door installed, in which both parts of the wireless door sensor had to be moved. The tape on the small sensor would not stick anymore, therefore, allowing that part to continually fall.

My system has not worked properly for the last 3 months. I have had several technicians come in and out of my house with no results. The latest iteration consisted in ADT missing an appointment on a Saturday, after making me wait in my house for 4 hours. This was followed by a call from a manager who informed me that if I wanted my system working, I had to wait at home for an additional 2-3 hour window on Thursday. When is this going to end? When will ADT fix my system?

We had an iPod stolen from the tech as he was all over our house and shouldn't have been. He should have only been at the two key pads. Also our system wasn't fixed until three months later. They issued a $50 gift card for the service and a $100 but you have to wait six weeks to get it and pay a certified check for $2.95. Nothing has been done about the iPod.

The salesman was very nice. I wrote a check for down payment of $329 and after 3 attempts for scheduling installation, it did not work out. They kept making appointments without asking me first. On the last try, the guy never showed up and came the next day while I was at work. I asked for cancellation. I don't want to deal with ADT and now I am waiting for my check. The billing department does not answer the phone or does not have one and I kept getting transferred to different departments. God forbid when I used them and got robbed.

On 8/22/12, Bob, an ADT salesperson, came to my home in response to my call. I explained to him that I was having issues with my car being vandalized in the alley behind my home and I wanted to purchase and have installed security cameras. We went outside and I showed him where the problem was. He suggested a place for the cameras and quoted me a price. He left and called back 15 minutes later indicating he could not give me the price he quoted; it would be higher. Bob was not knowledgeable; I requested another salesperson. The same night, I received a call from Kevin ** indicating he could be at my home in 15 minutes. He arrived; I explained, as I had to Bob, the purpose of the cameras; Kevin seemed knowledgeable. He wrote the order and phoned in my Visa debit card payment of $1,274.25 on 8/22. The installation was scheduled for the following week. The day the installation was scheduled, I phoned Kevin that morning; he assured me someone would be at my home no later than 11:00 AM. No one ever showed up.

I would rather risk my house burglarized than deal with ADT. The salesman, Andrew, was friendly and showed off the system on a Saturday, which fit into my schedule. It was all downhill from there. They never were able to accommodate my schedule for installation, eventually made an appointment without consulting me (I had to change my schedule at the last minute). Communication with ADT and even between employees of ADT is poor to nonexistent. They spent hours at my house and only half installed the system, leaving no instructions on how to operate the panel. They left a note that the "internet was not working" even though it was.

We were never told a service trip would cost $130 plus parts or we would have gotten the maintenance contract for $7.00/month. Consequently, we just paid $130.00 plus $30.00 for parts (a total of $160.00) for a faulty sensor (their equipment). It would have been cheaper to go to the new cell phone system, but my hubby handled it. Ah! What a rip-off!

Don’t go with ADT. I have had nothing but problems with ADT. They won’t ever call me back to fix the problem but hold me to the 3-year contract. These people are thieves.

The alarm was not operating properly. We waited three times and no service person came out. Our alarm has not been working for over two weeks. We were informed we still have a few months left on our contract. This is the rudest company I have ever talked to. We are resorting to get a local attorney to write them a cancellation notice at the end of the contract. Avoid this company.

On August 22nd, ** from the Haltom City ADT came to our home, made his presentation and in turn, I presented him with a check in the amount of $5,141.88. On August 27, to my dismay, I was notified by our bank that ADT had issued two transactions against our bank totaling $10,283.76! I called the ADT 800 number and spoke to Tasha (#**) who informed me that ADT would issue a credit. On September 4th, our bank informed us that ADT has not issued a credit. When my husband called Mr. **, he was informed that he would need to drive to their Haltom City office and present proof of this double charge. After doing so, he was told this would have to be reviewed. I would not recommend this company, and wish I would have taken the time to read the reviews posted prior to doing so.

When I called, I spoke to a very nice representative who assisted me in getting set up. I was very specific when I told him I did not want automatic payments. He did say that he will have to have my first payment by credit card and when the tech came, there was a form I could sign not to have automatic payments. I even upgraded my system. When the tech came over to install the system, they were nice; however, they wanted me to do an even greater upgrade, in which I could not afford and told them so.

ADT failed and many others! If you want to have peace of mind for your family, please stay away from ADT! ADT failed to dispatch fire rescue when my smoke detectors started going off. After my house was totaled and 2 loving pets perished, the Fire Dept Investigator checked my alarm system. Everything was operational on my end. He called from my burnt and asked ADT why they didn't dispatch help. They claim they never got the alarm. Four days later, ADT took out my next month's payment and 3-1/2 weeks later, not a word from ADT.

ADT is a big scam. An ADT sales rep had me sign a 36 month contract knowing that I was only going to be in my apartment for 9 months. I realized the term of the contract the day after installation and have been trying to cancel ever since. After numerous lengthy phone conversations with different customer service reps, I was told that I had to speak to the local office. Now, the local office is telling me that I had 3 days after I signed the contract to cancel. They are trying to charge me a $900 cancellation fee. It turns out that there have been several complaints at my apartment complex regarding this. The sales rep is deliberately signing people up for 36 month contracts without informing them. Is there any action that I can take?

Sales people called and harassed me seven times today. They called from several different area codes and phone numbers and hung up on me when I asked them to remove me from their phone list. I called the 800 customer care number, who transferred me to another line and I was disconnected. I had no idea this company was so desperate and hungry for sales nor did I know how unprofessional and uneducated their staff were. The very last call I received which was at 6:30 in the evening tonight was from a completely different number. The woman on the other end insulted me by asking me if I was using my real voice or an accent, then I hung up. I have never been so insulted or have ever experienced such harassment from sales people. I know the economy is bad but seriously, hire folks with tact and professionalism. I am dumbfounded with this racket. They should be out of business in no time.

The alarm system went off. Nobody at ADT had my account on file. I tried to cancel the police response and was put on hold 4 times. ADT has never merged their database with Brinks two years after they took over. That's why nobody at ADT could take or respond to the alarm. Then ADT tried to bill me for an additional 30 days, and then threatened to ruin my credit if I did not pay them.

In attempting to secure a security system for my home in Fla., I poorly chose ADT. I wish I had read this website prior to my lack of common sense. They never showed as agreed upon. At one point, Ed **, the sales rep, came to the house and made nice with me. I should have run. He convinced me his company was the way to go. I was promised all new equipment (I had an existing system not in operation) including monitors, the entire home would be wired including a large sliding glass door etc.

When I called to inquire about ADT providing services and mentioned the $99.00 advertised special, the representative never informed me that there would be additional charges for the equipment/installation. This should always be explained to the customer. I went from $105.00 up to $2,000.00, which far exceeded what my expectations were and could afford at that time. ADT misrepresents information/services to the customer, which is totally unacceptable and in my opinion, is stealing/conning the customer. I complained and the total was brought down. But if it had been explained to me by the sales representative via telephone, I would have expected the quote given and been prepared to determine what I could afford without having an installer standing in my home prepared to install.

I called ADT to install a security system. After numerous times of me telling them that I could only do a Saturday, they scheduled me for a Tuesday. Obviously, I took off from work to be at the installation that should have been scheduled from 10-2pm. After waiting until 2:30pm, I called ADT to see what was going on. I was advised that I was given the wrong time and that the rep would be arriving around 6-8! I canceled the service on 7/27/12. I was advised that my money would be returned within 7 business days - that was not the case. After waiting for 10 days, I called again and was told that the first request for a refund was not processed due to an error. I demanded a refund and was told again it would take 3-7 business days. Well today is August 17, 2012. I think at this point it's called theft...

I got a call around 12.15 p.m. on 08/17/2012 asking for the home owner; and when I said “yes they are talking to the home owner,” the sales rep started to introduce himself and the ADT services. I immediately said that I am not interested in the service. Then, the ADT sales rep told me to "shut off". Funny, this guy doesn’t even know how to say "shut up". This person had a south Asian accent and first introduced himself as Shai. Maybe I heard the name wrong, but the bottom line is these people who are in the front line of your business are doing a super job of ruining your company name. I am in customer care also for nearly 10 years in my life, but never have I told a customer to "shut up" when they are not interested in your business. This person made me angry, and the chance of me investing in your company service in the future is slim to none, and I might not recommend to anyone either. The phone number I got the call from is **.

To say that I was dissatisfied with ADT would be a gross understatement. I have never been so unhappy with a company. It all started in July 2009 when I engaged ADT services for a restaurant I opened at **. Unfortunately, I closed that restaurant in December of 2009 as I was losing money hand over fist. For 6 months, I begged and pleaded with ADT to move my equipment from that store to my existing small 450sq ft ice cream stand at the above address. All of this time I was being debited $30.99 per month from my bank account (see enclosed bank statements) for a service that I wasn't using and couldn't use as I had no access to the property. I was under the impression that I had to keep on paying for the service at Highlander Point even though the business was closed until the contract expired, which is what your representative told me.

In February 2011, my ADT Alarm System was reactivated upon my request. I was asked to sign a paper which included Visa info. I am aware that what I signed was not a contract as I don't intend to do so. My request was just a reconnection which I should not be obliged to enter into a contract. The paper didn't even clearly indicate that I will be charged through my Visa but later found out that I have been billed monthly through my Visa.

Cancellation with these people is impossible to complete! Stay away from these people! My wife called ADT on 6.17.12 to cancel our services. Our three year contract had been completed several months before. She was assured on the phone that the services were cancelled and that we would receive a refund for the balance of the month. Services were, indeed, cancelled the next day. It is now August and we have had two more months of services taken out of our account. And all we need to do, according to ADT, is pay one more payment and they will refund the $27.00 promised in June! ADT, this is shoddy and unethical business practice if not outright fraud.

I should have read all the complaints first before I called ADT to have an alarm system installed. How stupid I was not to do research. I only have had the system for a week. Here is the rundown of all the ** I had to deal with... I wrote a check for over $1,000 to have the stupid system installed. They cashed my check and took about another $1,000 from my account; they double-billed me, which I didn't authorize. This meant I needed to spend time calling my bank and ADT. The Pulse system they installed did not work, so I had to spend a lot of time trying to schedule a service time. The techs from ADT came to my house 3 times in the past week, and they still couldn't fix the stupid system. This means I took 3 days off without pay and got into trouble at work. I still need to call back to schedule another appointment. If you are reading this comment, you should just contact another company to avoid all the ** that you will deal with if you chose ADT.

I'm sick and tired of your company calling me night after night after night. If you continue this, I have every intention of suing you for everything you have. Your actions are illegal and it's about time someone stop this now.

The salesperson came to my house, appeared very professional and courteous. He told us about the promotion of $99 install and $34.99 per month. However, since I have no landline and only use cell phones, that increased to $44.99 per month. He said it is a 1 year contract and I asked what I needed to do if I ever decided to cancel. He said, "All you have to do is just pay one and a half month's payments and you can cancel your contract." We signed the paperwork and about 30 minutes later, he came back and said something wasn't right on the contract he filled out and had me sign another contract, not telling me what the difference was. He also set the monthly payment to come out of my account on the wrong day and since I was unaware of that, it overdrew my account!

A third party sales guy told us that we are bound by a 2-year contract; however, the fine print says three. Therefore, someone lied to us and now, ADT says that I need to pay over $300 for early termination. I canceled the phone line six months ago and ADT didn't even know! The sales guy also said that ADT regularly checks their system to make sure all is in order. Like I said, ADT didn't even know it was disconnected. Because of this issue, I would never recommend ADT to anyone, not even for a dog house!

ADT was supposed to install a device that would allow the system to function through my wireless router rather than my home phone. After 5 failed attempts and several months of no alarm service, they offer no solution and absolutely no credit or incentive. The final call, they offered me a credit if I remained a customer and assured me that the part was in stock and ready for installation for yet another service call. I called to verify and of course, one hour before he was set to arrive, no part. When I called back, I was told it was my fault for discontinuing service to my home phone, when I had notified them months in advance. I was also told to be thankful that I was on the "premium" service and wasn't charged for all those service calls, service calls that never happened while I sat home waiting.

My monthly payment was to be $47.99 and I had gotten behind, so I was paying an extra payment each month to get caught up. They withdrew $145 out of my account without me okaying it. They said they would refund it, and it's been almost two weeks now. The sales people lie about the length of the contract, and I told the people on the phone. They said, "Well they were fixing that but it is still a three-year contract." I never had a chance to read the fine print, they rushed in and signed everything and left. I would never ever again let an ADT salesperson on my property. They are all liars.

The billing department was disrespectful and sarcastic. ADT insisted on replacing warranty parts with reconditioned parts. I was unable to replace my key fob because my panel and fob are no longer being sold by ADT. I asked ADT to upgrade my system to a current system, but they refused. I am a long term customer and I am ready to go to a different alarm service. I asked ADT to waive the $99 fee to upgrade my panel and fob, and was accused of trying to get something for nothing. ADT was rude and unwilling to bring my alarm equipment to something current and replaceable. Dealing with this company has become a nightmare. I want ADT to honor long term customers by being courteous, helpful and willing to update the obsolete equipment that I am forced to use to protect my home. I do not feel that I am asking for too much.

ADT/Protect Your Home: I have succumbed to being forced to send you an email, blog, write a letter, and send this as a review because no one is listening. You don’t know who I am but at least 30 different people a week from your organizations know who my husband and I are, because that is how frequently we are trying to contact you. That and the 10 calls a week we get from ADT to contact us that our system is not working. Well, pardon my French, but no ** it’s not working. That’s why we keep trying to get someone to help us.

We had service with Brink's Security and then ADT Security took over. My husband and I decided to go wireless because we never used our home phone. ADT Security said we could receive security through a wireless. The system at first went off once in awhile the first couple of months. Eventually, it was four to six times a day and through the night. Each time we called, we were told that they were updating the system. We finally got sick and tired of the beeping noise and had them send a service person out last Friday. We had a poor signal that only registered half of a bar and that was with an antenna. We called a supervisor and had the service disconnected.

My service stopped working after 2 months and when I contacted them about fixing it, they told me to troubleshoot myself by changing the battery. When I was not able to, they said to do another test. We did the test two times. I went away on vacation. I told them I was afraid my home would be unsecured, set up another appointment only for the guy not to show up. I see on the website if you are not satisfied within 6 months, you can cancel. I now want to cancel.

We hired ADT to install the pulse system in our house, 2 wireless cameras, thermostat, wall switch for lights, wireless plug for outlet, touch screen, motion sensor and control panel. The install took one day and when the tech left, the system was working fine. The next day, the cameras went offline prompting a service call. The tech worked for a couple of hours and then informed me he had to replace the cameras and he would be back next Thursday with the cameras.

I opened an account with ADT in 2009 when I bought my new home. I wasn't home on the day of installation, but my boyfriend was at the house, so his name ended up on the account as the account holder (despite the fact that I am the sole owner). I found that I rarely used the alarm and decided to cancel. Because my boyfriend's name was on the account, I was required to submit proof of ownership to cancel. I began the process in April, and faxed over the required documentation. When I called to follow up, ADT claimed they'd never received the fax. So, I double checked the fax number (it was correct) and faxed the paperwork again. After a few weeks with no response, I called and discovered that, again, they claimed to never have received my cancellation request.

It seems I somehow entered into a service contract for 5 years. It seems I'm moving and won't need their service. The financial department did tell me what's needed to be removed from this contract (proof of a 6-month lease or moving to out-of-service area). Then I spoke to two different people in the relocation department. It seems they're the ones who want to hold me to this contract and make me pay $475 or be hounded by collections after I move. This is not acceptable.

I signed up for service back in October 2011 and was staying with family in another city due to school schedule for myself and my children. My husband is overseas working as a civilian contracted paramedic. I would visit our home 1-2 times a month to check mail, mow the lawn, etc., and every time I went to our home, the alarm system showed an error message. I contacted the company and wanted someone to come out since the system was new and not working. Sometimes they were able to restore the system by phone but I never knew how long that lasted since I was not in the home.

On March 2012, I added the ADT Pulse option to my alarm for over 300 dollars. Less than one month after installation, ADT Pulse stopped working. A site visit to deal with something that should have been on warranty has been invoiced in the amount of $241.82. This is absurd; according to the contract, this should have been in warranty for three months. After more than one month of dealing with phone after phone conversation, I give up. Tomorrow, I am going to the State Consumer Affair Commissioner. Hopefully, they might stop this anti-consumer practice. I would not recommend ADT. It is better to install a different service with no long-term commitment. ADT contract is absolutely one-sided. Fortunately, we have state laws that protect us from these arbitrary contracts.

I bought this system and it worked one week. I called and people came out and it still did not work. I had some paneling taken off my wall and they took the wiring down. I called to see if they could send someone out to put it back on the wall. They sent two people out and neither one could put it back. They then after phone and phone. I said cancel it and took the system down. I paid for service that I did not have but one week and now they are asking me for $1,000. I do not have this money. I live on Social Security. They have taken advantage of me. I have heard from several other people that they do the same things to them.

On 6/13/2012, I purchased a security system from ADT. I paid $658 for the equipment and $45.99 per month. Everything was fine until the system stopped working after two weeks. I called and called and called ADT. Finally, they sent a tech out and he did not fix the problem. I called again several times and they sent another tech out the next day. He did not fix the problem either. I then had my attorney call ADT. They promised someone would call and reschedule to have someone come out and fix the problem right away. They called and said the earliest they could send someone out was a week from today. I told them from the very beginning that I am never home on Thursday or Friday. I stayed in town this week just so they could come repair my system. Then, when they called to reschedule, they wanted to send the repair person next Friday.

The home that we monitor is unoccupied and we've received two false alarms for the same motion detector causing us $150 in police fines which our current company (not ADT) wants us to pay. When I called ADT to inquire about how they'd handle the situation if I was with them, the sales representative asked me if it could have been a raccoon. Then she actually said to me, "Maybe it's a ghost." Nice job sales. You talked me right out of a contract! Sounds like I was a lucky one!

Do not do business with these creatures! I bought my system in August 2011 after somebody broke into my neighbor's home. I paid $99 installation fee. Here are all my complaints since day one!

I had an ADT sales representative (from the Pleasanton, CA office) tell me that I will only have to pay $199 for a one time installation fee and $47.99 on a month-to-month basis. While we were signing the contract, he purposely hid (his hand was covering) section 2 of the contract, which states that I am stuck in a two year contract and will be forced to pay 75% of the 24 months (if I cancel early). I immediately called back the representative and he told me that I should just "make up a lie" to get out of the contract during the first six months. Unsatisfied with his response, I called corporate. The corporate office only switched me to one department after the next. They finally told me that I have to make a written request to cancel the installation/contract to be refunded.

3 year contract I thought was month to month - I am moving from Mississippi to DC and was told that I would be charged the remaining $75 for charges from August 2012- 2014. I was completely unaware that I signed a contract that was not month to month. The staff on the phone was completely unaccommodating. I will never use ADT again. They only want the money.

I am a homeowner in Homestead, FL and an ADT customer for over a year. A few months ago, I upgraded my ADT system to the ADT Pulse with Cell-fi which cost me an additional $500 and raised my monthly payments to $36 per month. ADT is required to contact myself first, then my wife then a neighbor whenever there is an alarm. I have glass break sensors near every window in the house and window and door sensors on all the doors. This morning, I armed my system away and positioned the camera as always when I left for work.

They say I owe over $800. I never signed a contract. I was called and told that my account was in collections because I owed for an ADT security system. I never agreed to have a system installed and one never was. I never saw a service rep. Further, I was told the system would be free because they wanted a sign posted in my area. Again, I never agreed to this and one was never installed.

I am a victim of stranger stalking. I had an ADT Alarm system installed about 6 months ago. About 30 days later, the stalker breached the alarm and has been doing so ever since. ADT has sent technicians to fix the system so that it can't be breached 7 times without success. I have lost count how many times I've called the sheriff's department. I notified ADT in March that I would no longer make payments for security that I wasn't getting. I got no response until I called them on 7/6/12. I was told that I sent the letter to the wrong department and location even though I noted on the letter to forward to the appropriate person. ADT is now sending me threatening letters. Why are they allowed to sell alarm systems that can be breached? And why can't they fix the system?

We had ADT come out today to fix the sensor that fell off our outside TV. Our home alarm system went off at 2:30 am the night of the 4th as the previous sensor fell off the TV, turning the alarm on. ADT never called to confirm if the alarm was valid or not. So, I called them as the alarm went off for at least 30 seconds before we turned it off. Well, needless to say, the technician stated that ADT will not receive the notice of the alarm until it is going for 2 minutes. 2 minutes? Do you know how much stuff can be picked up in 2 minutes? What is the point of having ADT if my next door neighbors could call the cops before they do? They are absolutely worthless and I am appalled by their service. Stay away and don't look back.