ADT Reviews

I installed an ADT alarm system in my 1 year lease apt on 12/3/12. I lost my job on 2/28/13 and had to relocate to NC on 3/21/13 for another job. I cancelled ADT and paid what they told I did owe them and thought I was done. Come to find out that the authorized dealer Home Defender whom ADT sent to do the install and at the time of installation I was not home and did not inform my mom who was present and who ultimately signed the contact. That they were going to charge me for 3 years. ADT never told me that when I called for the install and never mentioned Home Defender when I installed or when I informed them of relocation.

I have an alarm system in my home which I fully own and had requested ADT for erection service. Their sales rep called, Milton came to my house to do a presentation. During the presentation he mentioned that they (ADT) uses contractors for reaction. I was happy with that as I always wanted to have reaction guards in case of need. I then got a call from the ADT call center asking if I was happy with the service and I mentioned to the guy that I have not seen any of their reaction guys in my area, and he said he will follow up and I never got to hear from him.

I just moved into a new home. The previous owner had ADT and the city has its fair share of crime, and so I decided I would give their service a try. I called them to renew the service. A sales representative (Trish) came to my house and I asked her if I could cancel my service within 30 days without penalty because I was renewing the previous owner's service. She said yes. Now I am 20 days into my contract and when I call to try to get out of the contract, they told me that I was given incorrect information and that I had a new account, and so I only had 3 days to cancel without penalty. I have spoken to multiple people there and they will not cancel my contract without penalty because it is my word against theirs.

Alarm on keypad went off in the middle of the night and scared me to death. Called 911 and after police left (Thank God I was ok) I called ADT. They said, "Oh that means your battery is low!" Excuse me but waking me up in the middle of the night with an alarm is NOT the way to tell me! Called ADT the next day several times all I got was that's the way it is and it will take data for them to come replace the battery! In the meantime my security system is useless unless I don't mind it going off every 4-6 hours! After at least 8 phone calls - two to the stupid ** who sold me the system - they came and replaced the battery. Incompetent unfeeling **. I don't feel safe.

We signed up with ADT after we bought our home in October 2010. The cost of the system was free, with a 3 year contract and a monthly fee of approximately $47/month. The sales rep assured us that ADT monitors their system against snipped phone lines, etc. (This was our first home and first alarm system. We took the sales rep's word that they provide this). We would set the alarm every night before bed and every day we left the house for work or any other reason not to be home. We knew the alarm worked, as the alarm was activated by our dog one day while at work and the system worked fine as we received a call and the police did end up showing up at the house. This occurred sometime shortly after the initial installation and no alarms were triggered since then until sometime in January 2013.

First, we were LIED to about the crime in our neighborhood. We were told that there had been MANY robbery and burglary crimes. This was NOT true because I spoke with the Assistant Chief of Police and was told that this was a scare tactic to get business. The "Professional Installers" took two days to get it installed but not before cutting holes in my walls they didn't need. A low battery alarm went off the first week and we were told that we would have to pay $$$$$ for them to send a technician out. The Customer Service Supervisor basically told us that we were screwed. They only give you THREE days to decide if you like the system. That's a CROCK. Our problems started on the 4th or 5th day and the system hasn't worked right EVER! I would NEVER EVER recommend ADT to anyone. They could care less if you are happy. They only want your $$$ for a stupid sign in your front yard.

I had an alarm system installed in April 2013 and canceled within two days. I've call them several times within 30 days and have stated that someone will call me back. It never happen...They said that they cannot taken the system out on the weekend which will take only 15 mins. Now I have had this system in my house for over three and a half months with no service...And no refund. They just want to keep the money for the installation and leave me with a system that does not work. They have lied about calling back…3 months now. They have lied to me about service...That ADT do not service residential only corporate. The tech lied about service...

The systems are horrible and their customer service is non-existent. Please do not sign up with this company.

First off their basic package is awful. Our alarm went off more than once and neither time was I called - my husband was the primary contact. Both times he was unable to answer and I never received any notice. Secondly, when I tried canceling and switching to Vivint they claimed I never called to confirm my contract end date to make sure I had no fees. Plus, he tried smearing the new company by saying they had scammed me. Then he wouldn't let me cancel because my husband's name is the one on the account. I have power of attorney while he is deployed and he insisted this was their policy - THAT'S THE POINT OF POWER OF ATTORNEY!!!

I had the alarm system installed on 7/17/2013. I paid the initial deposit on 7/16/2013 in the amount of $108+. On the original contract I gave installer, J. **, two checks - one in the amount of $100 and the other for $108+ from two different accounts. In the meantime I see a withdrawal of $184+ or thereabouts from my checking.

System malfunction on 6-8-13. Three service calls. Technician stated he cannot repair system. Was advised that I needed a permit to repair system. However, when I initial installed the alarm system, there were no permit pulled to install it. As of 7-22-13 system is still not repaired. Sent a certified letter to cancel my contract on 10-16-13 due to poor customer service. Was advised by customer service that I will be billed a cancellation fee for terminating my contract. ADT Security is a joke.

I contacted ADT after someone tried to break into my home. The rep that called me was extremely aggressive. He called me relentlessly which should have been a sign until I locked down a date and time. The guy came and looked around. Wanted to charge me $800 for 3 door sensors and $50 a month for service. THAT'S IT. I said that seemed very expensive for 3 sensors. I asked about the ground floor windows and motions and he said that will be very expensive before even asking me for my budget. So I told him I would have to discuss it with my husband and he said, "Go ahead," expecting me to make a decision with him still in my house. I said, "No," I would discuss it when he left. He turns around and goes back upstairs and doesn't say a word. Grabs his beat up old briefcase and heads to the door. Then he says very snotty, "These deals don't last long so you will miss out if you don't sign up now." I said that we would think about it and that it didn't seem like much of a deal, and he hands me his card and leaves. No "Nice meeting you", no "Please call with any questions" and no hand shake and no good-bye. He just leaves. So rude.

ADT contacted us after 90 days to advise they have not received a signal from our system. Today, the tech arrived and and stated, "It's your (our) fault that the system is not working." He stated that we moved the modem from one place to another and the ugly magnets they place on your door were misaligned. I then stated that ADT never instructed or advised how the system worked when the tech stated "Everything I do here is chargeable". Being in business and knowing customer service, I promptly threw him out of my home.

Had ADT install security system. Equipment was expensive. The first tech didn't know what he was doing. He became frustrated when he was there for 8+ hours. He didn't want to complete the job and come back a week later. I told him that was unacceptable. He didn't bring the correct indoor/outdoor cameras I had ordered. The cost of equipment was $1500+. The salesperson said we could break the equipment charges up over 3 months which I thought was fair. He took my credit card info and stated there would be one charge for $500 after the install and that I would receive a bill in a month for another $500+ services the following month. Instead they charged my card 1 month later which we discovered when we were grocery shopping for our 3 kids. Our card declined. Called our bank to see why it declined and lo and behold they stated ADT made a charge of over $500.

I no longer subscribe to ADT's alarm monitoring service, but still have the alarm in my home. The transformer stopped working and as a result, the system is not working. I had an electrician verify that the transformer is no good. He suggested I call ADT and buy a new one from them. They will not sell me a new transformer, but will send a technician out to my home for $200, which does not include the cost of the transformer. I know how to install the transformer. The electrician showed me how. It's easy. I've given this company enough of my money.

Signed contract for home monitoring on 2/2010 & was never late with payment! Cancelled contract 6/2012, because ADT would not send serviceman to repair system for 5 days. Received refund for overpayment - payable to my deceased husband that did not sign the contract. They give free legal advice, too, for how to cash a check, fraudulently! Installation was done by Brinks before they were bought by ADT.

On June 04, 2013 my shop was burglarized. The ADT alarm did not work until the police officer who was called to the scene set it off. On June 14, 2013 my shop was burglarized. The alarm once again did not go off until police arrived on scene. Each time, the break-in was reported by a passerby noticing the smashed glass door. ADT did not receive an alarm until the first officer entering the premises set it off. No ADT monitoring system activity occurred since alarm was set each time the previous night at store closing. The second time this occurred, we got video of the burglary which occurred at 4:41 am. The alarm sounded around 9:00 am when officers arrived. TWICE!!!! What have I been paying for? No security in this security service. Each time technicians could find no reason. I believe these detectors do not work in darkness/dimness. Girl in billing was very understanding on 07/15/2013. Supervisor in Customer Service was a jerk.

Having been an ADT customer for over five years already, I decided to upgrade to the Pulse system because of increased traveling. I asked about canceling if I had to move as that was a possibility in the future because of my job. I was told that this was no problem because I was already a good customer for many years. You can't imagine my anger when a year and some months later, I moved and called to cancel my service. I was told I would owe $890 to cancel! I explained in detail what I was told by the sales person and they said that there is a provision that I had to PAY 75% of the contract! This is a SCAM!

ADT collected a deposit for over $400 and is saying they did not. Source documents and tracing numbers submitted to the company as proof of payment. However, they do not acknowledge payment and continue to request documents during every call made to follow up on the status. Its been over 7 month with no resolution to this problem.

They set up a camera in the living room, set up a cell phone and Samsung pad. After a couple of months, the internet went down and had to have a technician come out and set it up again. Internet went down again, same thing. They acted rudely and like we were stupid that we could not set it up ourselves. Now, we do not use the camera, have a new iPhone4, not set up, and they will not reduce our bill. We are locked into this contract, camera or not, cell phone or not, until Jan. 2014. These contracts suck. Never again. No more contracts. They could have at least come and gotten the equipment that no longer works and decreased our bill each month. Lousy company.

I waited until two months before the cancellation of my four-year contract to send two letters asking them to not renew as required. Soon after my contract ended, I received a bill for $415.59 stating that they never received my two letters. They automatically renewed the contract for a year and then charged me for early cancellation. ADT is deceitful and parasitic, and I will go out of my way to discourage anyone from using their services.

Fast forward, I could not possibly begin from the start of the problems. I began receiving calls regarding sensor signal. I waited over 1 week to finally have the technician make the repairs which he could not. Not only could he not identify where the trouble signal was coming from, he suggested to me to simply remove the trouble signal from the entire main system. Really? How could he suggest remove the entire trouble signal when he did not know what was causing the trouble signal or where it was coming from. He was looking for the easy way out. Almost two hours later, the tech assured me the problem was repaired. Two days later, I began receiving calls again from ADT, strangely at odd times of the night, at 2am, 4am, 7am, reporting the same trouble signal.

I paid monthly for Extended Service Plan for over three years. My wireless system stopped sending signal to ADT early on Friday morning & started sounding trouble signal every few minutes. When I notified ADT, the service rep. told me that the next service call would be scheduled for the following Wednesday, but then scheduled it for the following Tuesday, but gave me bad information on how to stop me the trouble signal, which kept me awake. I was told to climb into my attic & "look for black power cord (the actual power supply cord was a thin white cord)". He asked if I had any electrical tape, & instructed me to turn off breakers in my house power. Supervisor told me that if I insisted on the service call, I would have to pay $300.00 for the call (I had to pay for new back up battery last year - also not covered under extended service).

I called to discontinue service that my wife had installed while I was deployed with the military and it was in my name. The ADT agent that I talked to said that there is a 30-day notice before it can be discontinued and it stated that in the contract (with an attitude). I did not sign any contract since I was deployed but it is in my name; my wife signed, but I can't get it discontinued since I don't know the password. We had a different company before so when ADT came out, they only hooked up one of our two keypads and cut the wires to the other system. DO NOT use ADT.

I have had my system for approximately 7 months. In that time I have had 3 false alarms. I can rationalize the first 2 occasions but this last time I had enough. I called and spoke with a customer service rep. She asked for my phone number to pull up my account. After waiting several minutes in silence, I finally realized she hung up on me. I called back and spoke to a gentleman and explained that I was just hung up on and he sounded as though he didn't believe me. He asked if she really hung up or was I disconnected... Really??? He did not offer an apology but instead asked what the problem was.

I called ADT after my security camera was smashed in. I was told, by the police, that they might have a camera system I could afford. When the rep came out, he used my concerns to convince me that I needed to protect my home. I ASKED what it would cost to get out of the contract since I live on SSI if anything ever happened. He told me, $100, and I had a 6-mo. satisfaction guarantee in my packet... So I agreed to have the system put in. It took several weeks before it was installed but in the meantime my landline crashed and we went to cell phones. I told them this when we rescheduled and I was not told this would change anything.

My restaurant business has been burglarized with ADT installed. The motion sensor did not pick up the movement at all when the burglar went in. They broke the windows and came in without opening the door. Had it on camera. Didn't catch the crooks. When I called ADT to complain, they asked me did I forget to arm the system. Really? Wow! What a service. Beware; if you're thinking to get ADT, you're paying for something that doesn't work.

We have been with ADT for a long time. Recently, a salesperson from ADT called in to pitch for this supposedly safer alternative to the phone line system (the conventional system) to a more reliable wireless system that could not be tampered with. Lo and behold! The system is temperamental and sometimes works and sometimes it does not. But the real kicker is, you don't know when this can happen. We have had over 4 visits from ADT technicians to our house because the alarm goes off in the middle of the night and NO ONE CALLS back from ADT to check whether or not it was a REAL situation.

In January 2013 I spent $1600.00 to have a wireless system put in complete with motion sensor and fire alarm. ADT prides itself by marketing 24/7 365 monitoring but this is not the case. ADT lost communication with my security panel. That being said they have no idea if an alarm goes off. After talking with tech support I was told they only ping your panel once a month to make sure it is communicating with them. A service call was scheduled at a $25 charge plus $123 per hour to have the panel fixed and programmed to check communication once per day.

I have been an ADT customer for over seven years. I upgraded equipment almost a year and a half ago. I specifically asked the installer whether I could cancel my system if I moved because that was a possibility. I was told that because I was a loyal ADT customer for over five years, there would be no problem. However, when I called to give the thirty day notice, I was told that even after spending thousands of dollars over the past seven years for monitoring, upgraded equipment, etc., there would be a $836.51 to cancel! The service rep on the phone explained to me that tucked in the details of the contract, unexplained to me, is a clause that charges you 75% of the remaining balance!

I pay more than 2 years for ADT. When someone enters my home, they don’t know.

When I originally called to get information on your services and equipment, I was interested in the Pulse system with touch screen. I was told that I will be getting that on the day of installation. Was also told that it will be $49.99 a month for the monitoring, $99.00 for the installation ($105.93 including tax) and $149 for the Pulse upgrade. Those were all the total costs and all that I will have to pay for the system and monthly monitoring.

I called to cancel my service with ADT and they told me I had to write a letter, which I did canceling the account. We moved out of the state and I find out a year later they are still CHARGING for services they are no longer providing. When I call to try to remedy this, I am put on hold and told I am at the wrong number. This is the worst company to deal with, poor service and horrible customer support! Never again.

Two days ago, I called my insurance company for a referral to a home security company. I was given the number of ADT and was told I'd get an $850 discount for my membership in AAA. Trusting that AAA did its homework, I authorized ADT to install security in my bedroom, which has 10 points of entry. After one day, the electromagnetic fields generated by the monitors were causing the leaves of my houseplant to curl weirdly. I called ADT and asked to cancel (since my contract said I had 3 days to cancel), but they put me on hold so long that I had to hang up. The supervisor, Christy, called back and left a message to call her through the general contact number. That was an all day process going through the menu since they disconnected several times, put me on hold and transferred me, etc. I called AAA to complain about their referral to their affiliate, but they said they had NO affiliation with ADT.

I contacted ADT about a home move on 6/17. I explained that I needed to coordinate a movement of my security system and needed to be out of my house by 6/29. After holding for around a half hour, they responded that they had increased call volume and would need to contact me later. The call never came. I went through this process four additional times, each time being promised that they would return my call and place a high priority on my account. It was the worst customer service I have ever experienced and I would highly recommend against ADT for your security needs.

After attempting to cancel my ADT contract and being offered an immediate cancellation with the contract amount owed being removed from my checking account, I opted to finish the contract out. I had to do it in writing, which I complied with. An additional payment was taken out of my account and was reimbursed. However, when using another company for security services, it was discovered that the panel was never connected to the phone line. It literally was coiled in the wall unit and not plugged in.

I was an old ADT customer who resumed the ADT service last year without knowing they tricked me into signing a 3-year contract. The rep confirmed I was eligible for month to month service, but the contract signed was a 3-year contract. I called to cancel the ADT service today and they told me I had to pay $790 penalty. I was shocked and called ADT customer service, accounting, local branch and they insisted I signed the contract. I was considered as a new customer, etc. This is outrageous ripoff. I would never go back to ADT service and highly recommend anyone to review your contract before signing. ADT will find ways to squeeze every penny out of you through unfair contract.

I discontinued ADT and went with another company. Only after switching to a third company did I realize that ADT was still billing my account. Granted, I should have caught it sooner, but that doesn't change the fact that they billed me for over two years for nothing. What kind of security is it when you don't know it's not connected? I love to join a class action suit. After reading the other customers’ complaints, it should be just around the corner, so let me know.

In August 2012, I called Protect Your Home and spoke with a salesman about installing an alarm system. I was renting a row home in Baltimore which had equipment in the house but it was not activated. The salesman told me that someone could install new equipment in the house the next day. So I scheduled an appointment. The salesman told me three things: I needed to have the landlord sign a consent form (because I was not the owner of the house); it would cost $99 for the installation; and the approximate cost per month for the alarm would be $45 plus tax. He NEVER mentioned that I would have to sign a 3-year contract during installation.

I cannot figure out how a company can double charge you for an install and then take more than a month to refund you. I have been told 2 different times I would have a refund in 3-5 business days. I received $50 because they took a monthly payment out but I am still waiting on my other $99. Now I was told again today after they had trouble figuring out where my money was that I would have a refund in 3-5 business days. Never ever deal with this company. Two yrs ago for the original install, they tell you your cost for install and equipment change will be billed over 3 months. Well, that didn't happen; they took it all out at once. Not happy with ADT!! I can't wait for this contract to be over!!!!!

Having determined that the new alarm system could not be activated at night when most needed due to system errors, I was told I would have no night protection for several more nights until a service person would come to fix the problem. So I would not be protected at night when most needed until ADT decided they would send someone to fix their error. I consider that to be a breach of contract/promise.

I have had ADT for over 15 years. I had a break-in and they talked to the person and shut the system off. I had called them to put cameras in and they said it would be over $600 to put in, so I declined. I cancelled the service since it didn't work and they are still billing me for $364 and said it is the balance of the contract. I told them my contract was over a long time ago and this house was a move. I was told when it was in my other house that I was allowed a free move. I also asked them to provide me with a contract that I wanted to see my signature on it and they said they do not have one to show me.

Don't get Security System from ADT... I have had one installed in the house of my daughter, who has disabilities, for her safety, and we have had the system for only two weeks and it has been a nightmare. They did not set up service correctly. They kept my credit card numbers to pay the monthly bill unauthorized. The account was set up incorrectly, and I was transferred to several people, but no one could decide who can make what decision and would say "I am getting my manager" and sent me to another department who said the person I was talking to should have been able to help me.

I have now phoned for 4 days to get my alarm fixed but there is not even a call back. The technical service people make promises and so does the call center. They don't even phone you back. You phone them and are put on hold for 10-20 minutes. Is this fair? Is this what they mean when they say: ADT Always there? I have one word: Incompetent!

My name is Karola. I am the caregiver for my mother, Lillian, who is 82 years old, and who is living by herself and suffering from senile dementia. One day, an ADT Security Systems saleswoman knocked at her door, and after finding out that my mother didn't have an alarm and emphasizing that all the neighbors already had security with ADT, she offered my mother to get the security service. My mother signed a contract she didn't fully understand; she was by herself, and didn't consult with me or anyone. She didn't understand she signed for three years, and that if she canceled before the three years, she still had to pay in full for the remaining.

I have been a loyal customer of ADT for over a year. I have been contacting the customer service department for two weeks to either cancel my service or to get a relocation. Each time I call not only am I on hold for an extensive amount of wait time, I have yet to get a rep to contact me about relocation. This has been going on since May 28, 2013. I've been told numerous times that someone will call me back and I'm still waiting. Today is June 10, 21013. My bill is due on the 14th and proration is going to have to put in place because I am in a new home with no protection, no system, and no idea how to get my system relocation. The cancellation department was easily contacted and had no problem not trying to fix the problem but simply tell me to cancel my account, its 90 dollars and again still no word from the relocation department. I am very unsatisfied and this is not my first unsatisfactory report on this company. My services are in Montgomery, AL and I am relocating to Clarksville, TN. I need a supervisor or someone to contact me immediately because this is not the way to run a business.

In May or June of 2011, I activated ADT Security Services at my new home. I rented another home in a nearby county due to my job. I called ADT and asked them if I could switch my service to the new location as that would be where I would be keeping my work files. They said, "If you keep the system at the first location for another 2 months, you won't have to pay the $99 start up fee." I agreed. Two months later, I was allowed to get out of the lease of the new place as it had mold and it was making me ill. All my other services, internet, telephone and TV allowed me to merge the accounts from the new place to my home address.

After our home was vandalized, my husband contacted ADT to have an alarm system installed. One of the main reasons he went with ADT was the $100 rebate. I filled out the paperwork as I was instructed to do. I made a copy and mailed it to the address provided, before my 30-day period was up. I checked online and could not find any information about my rebate. So after calling, I was informed that Security Choice (the company handling the rebate offer) would not honor the rebate any longer because it was after the 30-day period and they had not received my paperwork. After the second call, I was told that it was my responsibility to make sure they received my form and that I should have called before the 30 days to make sure they had it.

I realized I needed an additional window contact so I could put in a window air conditioner. I called ADT and asked could they mail me a couple of contacts. They said they do not and if I wanted to have an additional contact installed, they would have to send a technician at the cost of $152 for the visit. I asked them to explain to me why I should pay $152 for a $2 contact that takes 2 minutes to install. I was met with silence. In any event, I will be going back to Slomins. At least they did not mind mail out parts. By the way, the next day I found an old contact in my basement, put a piece of double stick tape on it and 2 minutes later I was ready to put my AC unit in.

Stay away from this company!!! I had a basic wireless system installed. It cost me $105 which they charged my bank account before they came out. The representative on the phone asked how we wanted to be billed. We said we wanted a paper bill and not to have it drafted out of our account. When the service man came and installed our system, after hours of him trying to sell us a more expensive system, we said once again we wanted a bill mailed for the service. He said that was okay. Three days later, ADT took $144 out of my checking account.

I was leaving my residence for the day and could not get my security system to activate. I called "customer service" and was put on hold for 10 minutes. When the representative finally came on, he was rude, condescending, and impatient. An afternoon appointment was scheduled for four days later. I left the office at noon, went home, and to my surprise a tag was on my door indicating a repairman had already come and I needed to reschedule my appointment. I called, explained the appointment was for the afternoon. Once again, I was treated like I didn't know what I was talking about even though family members could verify the date and time of the appointment.

I'm in the process of closing on a house and was told by my insurance company how much I would save on my annual premium if I had a monitored fire/burglar system installed. It made economic sense to me so I contacted ADT as they were one of the providers who would work out a discount based on who my insurer was. I did not need to be "hard sold" on their service as I was already going to install and figured ADT, being a nationally known name, would be one of the best, but the rep proceeded to run through the entire script with such condescending phrases as, "Wow, you qualified for our (insert name of premium package) at the best price! Congratulations!" and other "used car salesman" type tactics that just served to infuriate me.

I told the man who hired me that I found another position. I was also not comfortable with the 847 complaints that have been posted. Here is his reply: "Wasted unnecessary time and energy; Do people wrong and it comes back at 7 times worse. ** off you old **."

I had a 2-year contract with ADT that expired on 05/21/13. I called immediately on 05/22/13 to cancel my service with them as my wireless system was originally installed inefficiently & faulty by an ADT contractor who didn't know how to hook up a wireless system & even admitted that it was his first time doing it. Needless to say that I had to call ADT numerous times to have it fixed since day 1. They had the same contractor come out to fix the same problem over & over, but since he didn't have the knowledge, he just returned again & again with no result. ADT finally sent out their own technician after nearly 2 months of my calling to report on the wireless system not working (& only after ADT tried to pass the buck, saying that I had to work with the contractor, their own authorized dealer, for a certain amount of time before they can step in).

I've had to call ADT several times to ask for clarification on my installation costs, system use, etc. The most recent call I made was to see about getting an adjustment as I found that they overcharged me for 'window breaks' and did not give me the USAA discounted price as listed on their ADT website for USAA customers. The customer service rep told me she could only have the salesperson contact me. I tried to explain that the salesperson no longer is employed by ADT, and it was the installer that sold me the additional window breaks. It was like talking to a wall. I'll have to see if I get a call or not. Not holding my breath.

Apparently, ADT doesn't bother to notify you if your system is no longer connected to their monitoring station. I cancelled my home phone in August 2012 and didn't even think about the alarm system. 9 months later, I still have not received any phone call (they had my cell phone number on file) or notification that they were no longer receiving a signal from my house! When I called to ask about it, I was told that if the monitoring station stops receiving a signal "sometimes they get a notification and inform you, sometimes they don't". Yup, that's peace of mind for ya!

I called ADT to cancel service for our commercial business. I had been a good customer for nine years. The sales representative said we just needed to settle that month's bill, and we'd be done. ADT sells what it believes are outstanding contracts to law firms to harass you for payment. The first once must have given up realizing that ADT was in the wrong when they closed my account. Now a second firm, Euler Hermes, must have bought the account and is sending threatening letters and phone calls. Do yourself a favor and don't ever use ADT!

I am extremely angry at ADT. On 05/18/13, when I got home from work and tried to disarm the alarm, it would not take the code. In fact, the alarm went off twice from me trying to enter the code repeatedly. I called ADT but the technician was not able to solve the problem or even guide me through to the system battery to take it out because she could not come up with the particular model I have. We ended up disarming the system altogether and a service appointment was scheduled for 05/24/13 between the hours of 12:00PM and 5:0PM.

First, they show you a system that you can actually see people's face on, then it gets installed and the cameras are horrible! Then, we complained and they came in with a more expensive camera (2 cameras). For $1,600, you would think that it is a superior system, right? Wrong. You can see someone coming in, not who it is if you don't recognize their body structure! When we call to cancel the system, we are locked into a three-year piece of ** system at $210 a month! Do yourself a favor, go with Guardian. They are not anywhere near a rip off like ADT!

I had service installed in our house 4-13-13 and got the pulse system put in which is the top of the line $54.99 a month 3-year agreement. On 4-14-13, the system wouldn't even arm and I got an automated call from ADT about fault not ready to arm issue and a number to call if the problem continued. Well, I had to call since it didn't work anymore and after paying $388 for the system after installed plus the current month and pro-rated month of service of $77.99, I was going to have it work. Service tech was going to have to come back out to repair and also the system does use your WiFi and will bring it down slowing your speed. So if you have the minimum 1.5mb internet or slower, do not get that system. Customer service was extremely rude and hateful.

Crazy early termination fees! I agreed to pay a fee to cancel my contract early, but not that much, 75% of the remaining balance. I didn't know about this when I signed the contract. Plus, customer service can't be worst. I spoke with at least five different people. They don't help you. They don't care about your situation or why you need to cancel it. They don't give you options. I don't recommend ADT to anybody.

ADT requires 30 days notice to cancel service. Why? I have been a customer that pays on time for many years. A 30-day cancellation policy is totally unreasonable.

I signed a three-year contract in 2001. I assumed that at the end of the 3 yrs., billing would stop. I just found out that ADT kept drafting my account. When I called and complained, they said I had to send a letter of cancellation. I told the rep I thought that the 3-yr. contract meant that at the end of three years, it automatically ended. I have not used the system in years; it's not even hooked up. I asked if they would give me at least $500 of the $5000 they over billed. They don't want to do that. They told me I must still send a letter of cancellation in. I don't see how they can get away with this.

I've been with ADT since 2005. But my recent experience with them is terrible. This year, we are moving to a new house and asked them to relocate the service, but they said they need to charge $800 installation for that. We politely refused, and inquired about cancellation procedure. They said we have to pay $650 penalty to cancel which is 75% of the monthly charge for the remaining 18 months on the contract which we didn't realize exist being a customer since 2005. We decided to not cancel, but a few weeks later, still received the bill of $650. We called ADT and asked why; they said the account was cancelled and deactivated. And now if we need to reactivate, we need to sign another 3-year contract! This is really unacceptable. Guys, run away from ADT as far as you can. Don't be trapped into their contract and subpar service. They don't value and appreciate their customers!

Be careful when trying to get out of a contract with ADT. It auto-renews for one year if you miss the end-date before cancelling. But what's worse, as I learned just a minute ago from ADT phone rep. is that your letter of cancellation automatically cancels the policy in 30 days, but you keep paying for the full year. So since I faxed them a cancellation on April 23, 2013, my service ends on May 23, despite the fact that I'm paying through August! I told the rep to just let my service run until August, but no go. She said I would have to send another cancellation letter, and it must be dated July 11th, to exactly coincide with my August 11th termination. If I send it on July 9th, my service will stop on July 9th but I will still pay through Aug 11th! That's an unreasonable request!

My alarm is old and needs some replacement. The customer service rep set up an appointment and this person claimed that she called me and wanted to help me but could never confirm an appointment. I think if I spend my money I should be granted honest customer service. Please find someone else.

I have not had a positive experience with ADT since the merge with Brinks. I have been dissatisfied with ADT and am awaiting the end of my contract to cancel services. I repeatedly get told different information about how/when to test my alarm system. I also receive no calls if my alarm system goes off accidentally, but I am able to correct the code quickly. Brinks would contact to ensure safety. Representatives with ADT are rude and non-supportive. I had to talk to three different departments to have three small questions raised: change to system, contract date and sales question. I would not recommend ADT to anyone.

I wish I had read this website earlier. I have wasted an entire day off from work and hours of unnecessary and frustrating phone calls. All of this was for what we were told would be a "simple panel change" since we wanted to get rid of our land line. The tech that was sent out, replaced the panel, but left the job without correcting a problem that he created with our motion detectors! In the future, I will gladly pay more and give my hard-earned money to a smaller/local company that is honest, reliable, responsive and appreciative of customer loyalty since sadly, after 13 years with Brinks/Broadview/& now ADT, customer loyalty apparently means nothing to them.

They came in and removed all the brand new security system in the new house. Now, I am locked into their 2-year contract. They charged me 2 to 3 times a month on average. I can show you my copies of credit card auto pay statement. You have to call them multiple times, and their support people are not helpful. I would get out of the contract in a heartbeat. Don't ever use this company. We should have a class action lawsuit against it.

I have to sell my house because of health. I contacted ADT to cancel service and was told I had to pay out contract, another year, all at once or monthly! I was told I could try to get buyers of the house to take over payments! COULD be months! Wish I had read reviews before hastily signing with them.

I recently purchased a new home and received a phone call from an ADT rep trying to persuade me to purchase home security. I told her at the start of the conversation that I was not interested, but she insisted on telling me all about what ADT has to offer so I decided to be nice and let her give her pitch. After repeating for the fourth time that I was not interested in the service, she became very demeaning, asking questions such as, "Why is it that can't you afford this? What would your family think about you denying them home security? What price would you put on their lives?" I ended up hanging up the phone rather than yelling at this person. I couldn't believe this was her plan for trying to get a new customer.

Warning! Terrible customer service. A rip-off. Do not buy ADT or this Protect Your Home scam. There's no communication between these companies. Do not buy this company product or accept any services. They're a big scam. Don't accept this service even for free. Once again, don't buy ADT or Protect Your Home. Get anyone else. It will save you headaches. Very poor customer service. I wish I had done my homework on this company before my alarm went off 3-5 times a week. The technician did not show up on scheduled date. Bad service all around.

Extra charges unaccounted for. Terrible experience with this company.

ADT Protect Your Home has given us constant headache since Thanksgiving! We cancelled right after installation when they said we owed more than our paperwork said. They promised to fix it if we would stay with them, only to have hundreds of phone calls, countless hours & frustration, having to file dispute with our bank charges, and now it is May and they finally cancelled. We are still in dispute with them over our account. Every time you call, they will tell you that they have to have someone call you back or that it is another department that can see the right part of your account. I would stay away!

I started with ADT years ago. When I initially started, they told me it was a 3-year contract. Within a year, I decided to move with my fiance and transfer the service. What they failed to inform me of was when I transfer, it's going to renew my contract and start the 3 years over. They are very misleading and only want to sell their products and services. I had a year left on my contract and decided that I was not going to keep it. I called customer service to schedule payment arrangements to pay the balance. The rep that I spoke to notated the account and advised me that the arrangement was in the system. From past experience with their customer service, I called back a month later to confirm the arrangements in the system. They are now saying they don't offer arrangements and you have to pay the balance in full or it's going to be sent to a collection agency. They are so unprofessional and I will never recommend them to anyone!

These scam artists get in the door with a fair offer. Once they are in your house, they try to sell you $2,500 in extra equipment and services. When I declined, the rep became agitated. I had to practically throw him out. The system almost immediately failed. The clueless repairmen have tried on two separate occasions to fix the system. It still goes off in the middle of the night, for no apparent reason. They also promised two $100 Visa cards which never arrived. The customer service reps are useless. I could not be more unhappy with this company. They are inept and more importantly, they just don't care. Avoid at all cost.

I am a wife of a soldier and we have 2 children. While living in Minnesota, my husband was on deployment in Afghanistan, and I decided to install an alarm system with ADT. I called and spoke with them and they sold me on it with 30 days trail and one year lease, a $100.00 gift card, etc. I had them come over to install it 3/26/2012, and they gave me some papers to sign and I did. Shortly (2 weeks) after that, I had called them to cancel but they won't. They told me my 3 day of grace period was over. I have to wait and cancel after my year was up and the $100 gift card? Well, they were not sure what the terms of my contract had to do with it. When my husband returned from deployment, we moved to his posting location Fort Lewis (Joint Base Lewis McChord), Washington.

So I received a letter in the mail about a rate increase. The rate increase is for what the letter says, "In order for us to continue bringing you the level of service you deserve and to explore new ways to help you protect what matters most." Sorry to say, but the service is poor! It took ADT three months just to send out a replacement battery for my front door censor. Not only that, but they sent the wrong battery. So for me, this rate increase is to help my service? I've yet to experience good service through ADT and really don't want to pay any additional money for this service.

No help at all. Supposed to be an appointment. No one showed and gave us the usual runaround story. Service is not good at all. Go with someone else.

We had ADT Pulse installed in our home in November and paid over $2,000 for the upgrades. Since that day, this system has not worked properly. After three extensive service calls wherein the problem was never fixed, they hardwired the system. Now, the system still doesn't work properly. They want to argue about removing the system and don't want to refund the money for this useless system. I will never do business with this company again and definitely don't recommend them to anyone considering a home security system. The problems have included faulty sensors, failure of sensor to recognize a door opening, multiple false alarms, multiple occasions where the system could not be armed due to sensor problems, multiple occasions where the sensors had to be bypassed to even arm the system, and more. Garbage!

ADT customers, both current and future, you need to be aware of a few things. We recently suffered a fire at our home. We had the ADT smoke alarm security monitoring, which failed us. Our neighbors smelled smoke for an hour and a half, but were not aware of where it was coming from before they had to leave home for a while. Upon their return home, they saw the flames coming from our roof and thankfully called us and notified the fire department. We had depended on ADT for our safety and security, but their system failed. Had our neighbors not been there to alert us, I shudder to think what would have happened to us or our property. The ADT smoke alarm never alerted us that there was a problem. If the system had worked properly, we probably wouldn't have suffered very much loss at all. Here's what you need to know:

I am moving and needed to cancel my services. Originally, when I was setting up my account, the account representative assured me that if I had to move, I will not incur an early termination fee if my new place of residence either already has an alarm system or can't get one installed. It was a rude surprise when I was told that I am expected to pay a huge fee. This company will tell you what you want to hear in order to get the contract signed. Then they will try to get as much money out of you as they can. Don't sign with them! Record all your conversations if you do because they will go back on their word. Management also doesn't care. Simply said, they are not to be trusted.

I was not allowed to cancel my account without a notarized letter. What a scam. This is unfair and unrealistic. I paid my bill for over 10 years now. I closed down my business and have to pay $25 to a notary to cancel my alarm service. Unfair and unjust.

I have been an ADT customer since August of 2001 and never had any problems. November 2012, I needed to upgrade my system so that I would be able to use a panic button. They quoted me a price to install a new system that would respond to a remote. They call it a key fob. We scheduled a specific time because I was still in 90-day probation period for my new job and didn't want to lose too much time. The technician was late and every hour cost me an hour pay. Then, the technician did not have the right system with him when the order was very specific. So I had to wait for him to get another. Then I was told it would cost more money than I was quoted. I was very upset but I needed it right away so I paid extra.

Because of three robberies in a different town, we had no choice but to move to an affordable home and we’re able to afford to buy an ADT security system. We've had ADT for almost a year. The alarm has gone off accidentally and nobody shows up, no calls from ADT or text messages; we get email instead. But why should we check our emails to find out if someone broke into our home? We shouldn't. Anyway, I started feeling our family security was compromised somehow. We called another company (Point Security) after notifying ADT we were going to cancel. We were home and had always turned it on our ADT security system even if we were inside. The technician had to remove the ADT keypad to install the new one, and the ADT monitor went off.

After experiencing several occurrences over the last year of problems with our ADT system, we now have an ADT smoke detector that is beeping every 60 seconds. They offered to have a technician come out to fix the problem in 3 days. Yes, that's right. 3 days of this incessant chirping every 60 seconds day in and day out. After not getting any sleep last night, I called again to tell them that waiting another day and a half for a technician to come out is not acceptable! Now their solution is to disable the system completely. The reason we have the system is that our home had been broken into. That is not a solution! This morning, I spent over 1-1/2 hours on the phone with at least 10 different people. I finally threatened to call the local television station to report this situation and hope to get some relief. Only then did I get a response that someone was going to come out to repair the issue this afternoon.

The installation was great and the tech was great. I love the system. I love ADT. I can't stand these people. I have had this for almost a year and the billing never straightens itself out. ADT bills me quarterly. I pay the bill. They send me a refund check. Protect Your Home sends me a threatening letter for nonpayment. I called them and I'm transferred all over the place while they try to figure it out. This is the third billing that the exact same thing has happened. They refuse to believe that it is a problem of theirs. Do not use these people! There are millions of authorized ADT dealers. Pick another one.

Like many others, I thought I was contracting with ADT, not Protect Your Home. They also told me my brand new builder installed security system would not work and installed their own plus charged me for additional equipment. It wasn't until equipment was installed that I was informed there was a two-year contract. When I told them to remove their stuff and get out, the tech refused. I am now counting the days until I have fulfilled my contract with Protect Your Home. It is by far the worst company I have ever dealt with. Do not use this company.

In 2010 my home was behind in payment, but I continued to pay my ADT account. Soon my home was up for sale by my mortgagee for the balance of the loan. Tens of thousand below appraisal amount. I stopped this action and stopped paying every bill to keep my home. I worked with my mental illness counselor, who got me in touch with people in my mortgage company that re-modified my mortgage. I can barely make ends meet, but I still have my home. As soon as I quit paying my ADT, they cut my service.

ADT installed by Hotwire Systems has frequent communication failures due to low signal strength and they promised to remove and refund for installation and cease monitoring service but immediately refused to answer calls and emails. ADT refused to cease billing me for service on more than one occasion. I stopped auto draft and ADT changed billing to continue receipt of fees from my credit union. I had to have it stopped again and still had to continue request to cease service billing as system was unreliable.

My husband and I are both on active duty in the military. We are currently trying to cancel our services because we are moving to another state because of the military. First, they would not allow me to cancel my services because my spouse signed the contract (regardless of the property being in my name), not to mention that my spouse is on deployment and cannot call. Canceling will cost us $650, and they will not allow us to cancel the services even though we will no longer own or reside on the property. The only way they will waive the cancelation fee is if the buyer uses ADT. Initially, when we purchased the service, the alarm would go off for no reason (because of motion sensors, we don't even have those!) so we had to pay the police department after responding to the alarms (never knew that). We also had to pay the city to register the alarm systems. Overall, this has been nothing but a waste of my money. I'd rather buy a shotgun.

I was an ADT customer for 12 years, paid my bills on time and was assured that if I ever moved, they would transfer service, and I thought I had a pretty good service. I am now so disappointed with them. Read below:

I was told and promised that $99 will be waived by issuing me a credit. I was told that my conversation was recorded when I signed up. Guess what, one month later, I received the paper contract to be signed. It was nowhere on the contract. I called ADT and was told that they will review my recording. Guess what, they called me back and told me that I have to pay the $99 installation fee because there was no record of $99 installation fee would be waived in my conversation with ADT sales rep. How funny and interesting? I disputed and requested them to send the recording to me. ADT refused. Really?! I will never do business with ADT again in my life. If you want to sign up with them, ran away!

An ADT security system and "peace of mind" sounded good... for about five minutes after they had me locked in for three years. The company who installed was called Absolute Security. I was under the impression that they were from ADT. Like buying a Ford from any dealership still gets you a Ford and Ford honors the warranty. Wrong. I realized there was a big problem in less than a week. I tried to be released but they refused. My system has never worked properly and was (according to one of the repairmen they sent out) not installed correctly. They had me purchase more equipment to "correct" one of the problems.

We recently signed up for ADT a few months ago after several break-ins at our vacation home. Knowing that we were trying to sell our home, we were told that we could transfer the contract to the new owner of our house after it was sold. Now that the house has been sold, we are being told that we cannot transfer the contract to the new owners and must buy out the contract and remove all the new equipment. We are desperately trying to resolve this problem and would not recommend ADT based on recent experience. Obviously the sales team tells you whatever you want to hear!

I have heard some bad things about ADT but not believing it; I decided to give it a shot anyway. I called and set up an appointment for someone to come and give us an estimate and proposal for full home security system. You would think they would jump at it since we are potential new customers! The sales rep never showed up for his scheduled appointment. After waiting for 45 minutes, I called the company to see if perhaps he got lost. After being transferred from one extension to another with no help, after the 3rd call finally, I left a message for the supervisor who did not even bother to return my call. I guess all the bad things I have heard about ADT were correct. I am glad I have learned about their poor quality of service early enough before we started!

I was contacted on 4-11-13 by phone, from someone in the marketing department, in FL. Installers came on Fri, 04-12-13, and were professional, courteous, and neat and clean. They were also very considerate of cleaning up after the job was completed. I was quoted the $99 install charge of which I was offered a $99 gift card. I was further quoted $1/day charge, which became $47.99 + tax. I was given a contract that listed 3 pieces of equipment at an additional charge of $413. Had the sales department been honest from the beginning, I would not have cancelled. When I called to cancel, I was given another sales pitch, and he attempted to put me on a guilt trip. ADT is not the only security company, and they should be more careful in their pitch.

How I wish I had read these reviews before I signed a contract with ADT. I have waited four hours two different times for a service person to come. No service person, no phone call, nothing. The second time, they finally got in touch with someone and got them here almost two hours later. They are high pressure, get it in quick and out the door. Forget talking to a real person after that! I am trying to get out of the contract but am told you have to take them to court and can't win. They are too big!

I've been with them for 3 years. 4 months of trying to get my panel fixed… Technicians missing their appointment times, showing up and saying they were sorry but they didn't have the time to do our repair... showing up and saying they were sorry but they didn't have the right part. What a waste of my time. Cancelled.

Just an unreal event with ADT. After a break-in some 5 years ago, living in fear, ripped off from our local police resources and insurance company limits, we choose to get ripped off again by inviting ADT into our house. It wasn’t bad enough for 3 caught fugitives to kick in our doors when we were not home and take everything, but ADT has robbed us of our funds also. Installing $800 from the start... but what about that $99 special you are running? Signing a 3-year contract that enables them to increase you at any time and binds you but not them (in which we’ve seen 2 increases in less than 14 months). Hello people, don’t be dumb like we were and sign! Now as we approach our 5th year, the system does work; it goes off because of our animals, so we leave work, lose money, and run in fear... But ADT will come out for a 25-dollar service fee on a system that is years old. It never ends with these thieves! People, run when you see ADT.

The magnets fell off the doorways the first week of installation. The monitoring that you pay monthly for does not work. They do not come back to help because they state there are no techs in your area. The backup batteries died the first month and we were unable to order new ones from them. Worst company ever. When you call with a complaint, they just brush you off. Trying to cancel is very, very difficult. I am finally at my 3-year mark and still can't get rid of them. Had to call them every time I wanted to set the system to "away" so they could bypass a faulty door alarm.

I'd like to share my recent experience with ADT. I had ADT systems in homes I lived in for ten years, but I will no longer be able to give them my business. I am so disappointed with a company I trusted to keep me safe not just physically but also that I could feel safe with financially. Be careful. I thought we were dealing with ADT, when in actuality ADT sent out an authorized dealer whose policies aren't clear. We ended up with an insane early cancellation fee! Why? Because there was supposedly a 3-year contract in the fine print that no one told us about. We recently got relocated for work (outside our control) and they are charging us $680 after over a year of faithful payments (on this particular account/property) because we are in a place where we can't install a new system, so the relocation discounts (i.e. signing up for a whole new contract) won't help us.

For more than a month I have been trying to get my alarm system to work (we got broken into my business). Four or five different repairmen or salespersons have shown up and everyone has a different story of why the system does not work. They never come back to finish the work for whatever reason that I do not know and my system still does not work. I have called several times asking for help trying to get my alarm working before we get broken in again. I have 3 accounts with ADT and I am considering cancelling them and go with a different company.

Like many others, I would expect that when someone comes into my house that they treat it with respect. Be clean, pick up after themselves and not to have an attitude when there is work to be done. When I answered the door for my scheduled appointment with ADT, the person asked if we were just arming one thing. I advised him, who never provided his name, that there were more than just one thing that needed to be armed. He shrugged his shoulders and puffed in sigh. He didn't want to perform the job that was scheduled ahead of time. He walks through the front door and starts opening closest doors before asking where the alarm system was, leaving black hand prints all over everything that was just painted white.

I contracted with Protect Your Home ADT for an alarm system. At the time of the install, the technician gave me 4 referral codes for my family and friends, which would give me cash back and my referral cash back, which essentially would compensate them for their installation fee. I specifically asked if my parents, who already had ADT service and equipment from 20+ years ago, could utilize the codes. Without asking any questions, the tech said absolutely. Therefore, I opted to add additional equipment to my installation, which I believed would be compensated by the cash back from the referrals.

We had a sensor go bad on our window in the garage, where we have a very rare Corvette sitting. We called the service department and was told that there is no service tech in our area and that they will get to us when they could. After 7 years of on-time payments and very poor service, I will tell everyone to use any other company than ADT.

This company charges every little thing they can. They charged me $2,000 to install equipment then wanted to charge me $200 to move, when the salesperson who installed the equipment told me it's free of charge for moving. Great! Since I was under a 2-year contract, they charged me $705 for cancellation. Word of advise: stay away from this company. There are hidden fees!

Be aware that if you schedule an installation appointment with ADT, they will: (1) Ask for a credit/debit card number. You will not be able to proceed with scheduling unless you do and (2) give your credit card info to a vendor who does the actual installation. Guess what happens if you cancel the installation appointment, even 8 days in advance, as I did? A $99 installation fee is immediately charged to your account. Be aware that when you cancel, that is done through a separate company affiliated with the installer.

I had ADT installed in my new house, and everything seemed okay until the system (window connectors and a couple of door connectors) went bad less than 6 months having the system on doors and windows I hardly use. They told me I had to pay for the person to come out even when they know that the installation was a very bad job. I would not recommend this company to anyone. I am tired of the runaround with them. Even before a month of having the system installed, I got a bill for a false alarm but luckily the contractor that was sent out with ADT (who sound the alarm to test it) took care of the fine. I received a letter from the city stating that the alarm was not registered with the city either (after I already registered with the police department as instructed by ADT).

We were told we would get a $100 Visa card after installation. They said they would email a code. Well, there was no email with refund code but I did get an email with a code for referring others (it would have to be a very cold day in hell). After many calls, they now tell us we have to pay $4.95 for the rebate and wait 6-8 weeks.

Our house is on the market pending a sale. When we got the alarm, we were told we could move it. When it came down to set it up in the new home, I was told we had to buy a whole new system and pay the full price again. Also, we would be tied in for 3 yrs again. They did not start us from where we left off. When we got the contract and the work order for the new house, my name was misspelled. For 3 days, I tried to get it corrected to no avail. I told them until it was changed they could not come into my home because that was not me on that work order.

We had been with ADT over 12 years ago. We finished their contract at that time and signed up with Brinks. Brinks, after approximately 6 years, changed to Brinks/Broadview so they could sell the home security side to ADT! I told the Brinks/Broadview guys that I got away from ADT years ago because they are unethical and get their customers by purchasing other companies and therefore their clients! I had no choice but to stay when now it was ADT through default as they purchased Broadview. I continued to stay with ADT until they started not only double billing me, but also were not able to maintain my system, answer alarms or service my CCTV cameras! Know why? Because as their practice, when they purchase other security companies, they change the original employees and make it so they either leave or are always looking for another job because ADT will cut their hours as well as their pay! Hence, what is left are untrained and totally unfamiliar with your system.

They told me that I can't just change the address on my account. They want me to pay for a new installation and start a new 3-year contract, but they cannot just change the monitor location. I don't see anywhere in my contract that says that the contract is by location and not by person.

I ordered ADT to be installed 8 months back, and since then I have had my alarm tripped 4, and ADT has not even called me even though they were going off for more than 30 seconds. I called in to see how I can view the times and dates they are tripped and they want to charge more to tell me. Needless to say, they didn't even contact me - our leasing office had to call me to have me come home to shut it off. Out of the 3 times I called to deal with this issue, I just kept getting thrown around to different departments because no one at ADT apparently can do their jobs as customer service representatives.

I have been an ADT customer for about 20 years. Their telephone service is getting worse and worse. Last Friday, our fire sensor went off. Our cleaning lady was home and she told the person from ADT that called that there was no fire. Because the lady was Vietnamese and spoke English, the caller notified the fire department. We arrived home 2pm from shopping and the alarm kept ringing. I reset the alarm and it kept ringing every two minutes. Defective sensor! I told ADT we wanted a technician to be sent to fix alarm sensor. I begged them to do so but request fell on deaf ears. We are seniors 88 and 84. ADT representative told us to use compressed air to blow out sensor. We told her we cannot climb ladders due to arthritis. It did not help.

This company(ies) is such a joke! It took from 11am to 9:45pm to install and the system has never been operable. They never showed up for the service call. They can't seem to get the fax to cancel the contact, after faxing it dozens of times. Customer service reps constantly hang up when questioned. Still 3 weeks later, no resolution, system inop and no contract cancellation received even with confirmations. Do not use. Do your homework! I would have been better off attempting to install on my own. My home is still not protected but they are still billing me!

ADT is an absolute rip-off! First, they inputted my credit card number wrong. And when I thought the payment had gone through, it didn't so I haven’t been able to catch up at all in almost a year even after doubling my payments each month! I asked to cancel my service so I can catch up, and they told me it would be over $1,000 to cancel my service! Absolutely ridiculous! The service sucks anyway because if something happens in your home, they don’t even call the police right away. They call every phone number you put on the account, and then call over the intercom to make sure it’s you and not a burglar before they even contact the police! You could end up dead before anyone would arrive! Horrible service and they trap you when you sign up! I recommend nobody get this service! Absolute rip-off!

ADT made two appointments with me in which they agreed to install a hard line for fire monitoring at my house. The first appointment, they sent a salesperson, not a technician as I requested, in response to my installation request. I had to request time off from work for that! After much aggravation, their sales rep made my second appointment for the actual installation. Two weeks later, my appointment arrived and no one showed at my house to perform the work during the allotted appointment time of 8 am to 12 noon, because god forbid that they actually give you a specific time to arrive at the house. I had to take time off from work again for that!

We moved into our house and decided to go with ADT. The salesman tried to sell us everything under the sun the company offered, even if we did not need it. The salesman suggested we try these features out, so we did. After a couple of months, we tried to downgrade because we did not need the additional features. No go! You cannot downgrade, you can only upgrade. Then we tried to cancel because we felt deceived. No go! We were locked into a 3 year contract. The salesman forgot to mention that one as well. So we are stuck with this contract and these upgrades for 3 years. The payout is 75%. ADT is a scam and their sales practices are unethical. This is surely a buyer beware!

From 3/12/13 to 3/15/13, I received a total of 7 calls asking for John Paul **. Each time I informed the agent that: (1) he wasn’t here and; (2) to remove us off of the list. On 3/14/13, I received 4 calls and each time I informed the person that he is: (1) 21 yrs old; (2) has no job; (3) lives in my house and; (4) and I will not allow ADT to be installed in my home and again to remove us from the list. I should never have been called that many times especially after requesting to be removed from the list. When I received a call again on 3/15/13, I was told that it takes 24 hrs. Well, even with that I should have been removed from the queue so as not to get calls every 10 minutes and it started on 3/12/13. This is harassment, and one agent told me he would call back at a better time and hung up. I will be contacting the BBB and the national do not call list along with an attorney.

I called to get a quote for an alarm system, after receiving a mail solicitation for a free system with $99 install. The initial sales person was fine and then was transferred to the manager. He was very condescending and insulting and kept trying to get my money, in order for a technician to come to my house to discuss a system. He was belligerent and tried to make me feel bad and use strong arm tactics to close the deal. He told me that the pricing he was giving me, that he couldn't hold it for me and that I needed to give him my money today to hold it. Based on my experience, I would never buy a home security system from ADT. Don't trust them at all.

We moved. I called ADT to cancel my service at our old house. We were considering having ADT at our new house until I spoke with customer service five different times, with each being more frustrating than the last. I was informed that I had a 3-year contract and since I was canceling early, I would have to pay a huge fee to cancel (nearly $700). I checked my plan and all the papers I signed - no mention of a 3-year contract. I called my sales person - she said she didn't sell me a 3-year contract. I called customer service again to fight this. No luck. I asked what would happen if I stayed with ADT at my new house. They said, I'd have to pay the $700 and then they'd credit it to me 4 months later when my new house was built and their service was installed. I told them no and requested a cancellation. They sent me a statement/bill with the "final" buyout amount. Ah, but not so. The fine print said that the cancellation wasn't valid for another 30 days and that I'd be receiving another final letter of payment in a month. I have no idea what this will cost.

I paid for full service. I am unable to get anybody, and it’s impossible to cancel. My advice to everybody is to run the other direction. They have the most effective customer avoidance system of any company around. When you need them, they are nowhere to be found.

On August 1, 2011 at my old address, ** OKC 73142, the ADT installer assured me that if I purchased the entire home alarm system, I could take it with me if I ever decided to move. In December 2012, I did move and upon contacting ADT to change my service and equipment to my new address, ** Edmond 73012, I was told that I could not do that. An ADT sales rep came out to set up what they called a new contract. I asked him about the money I paid for the system at my old address and he had no answer for me. I pay $37.99 per month for ADT alarm monitoring and still ADT is sending me bills; the latest is for $325.25. They threatened to send me to collection agency.

I am very upset with this company because I believe that they charged me twice for the month of January. I spoke with two people on the phone - one of them was the manager and they both could not explain clear to me why am I paying twice for January. Their explanations were so vague and confusing to the point that I decided to just pay and cancel my service as soon as my contract with them is over. I would never recommend their services to anybody!

First I was looking only to ask prices being that we have an alarm already installed. We purchased the home with it already installed, just not currently serviced. I did not give my social security number and was very uncomfortable with the pushiness of my personal information when I was specifically looking for price quotes. I was assured that I could have someone come to the house to see what I already have and there would be no charge. I was told that I needed to give my credit card solely as procedure and that if I went with ADT, I then would be charged a $99 fee that would then apply for two months of service. I stated that I didn't understand the necessity of giving my card info, but then was assured that it would not be charged and was switched to a manager who said he would also throw in a $100 visa card if we went with them and he would include a window break alarm.

The sales rep was nice, but guess what, he turned out to be such a liar. Whatever happened to customer service? This guy came to my house and was very informative, and he told me I would get a senior discount and he would hook me up and I can pay every 3 months, and lo and behold, I got a $146.00 bill not even 3 weeks later after paying $152.00 upfront. I want a credit and I want it now. Why is there so much greed? This now generation will do anything crooked for money in their own pocket. He needs to go through training once again.

Elderly mother was moving out of state from FL to TX. Existing alarm system was not monitored; it had not been in some time. I called old alarm co.; ADT answered old company's phone. I told them I wanted monitoring month-to-month for about 2-6 mo. while the house was up for sale. Salesman came the next day; I told him same thing. He assured us this was no problem. They could monitor existing alarm and when the house was sold, we could cancel. When I stepped out of the room, he handed Mom the contract to sign.

My contract states it expired in 12/2013 but I am still being billed in March 2013. I sent a cancellation letter as they told me to do in December 2012. They cut off our service on 02/05/2013. I am still being billed. When I called, they told me that I am under contract until 03/2014! Since when? If you want ADT, make sure you want it for life!

Like most, we assumed that when talking to the ADT rep that they actually worked for ADT. This was not the case and it was Protect Your Home. The company has a special that they tell you, you get $850 worth of free security items which is a total lie. We have an ADT system already and were told we could use that money towards additional features. When they came to the house, they told us that they could not use the existing system and that it was outdated. We have 19 wireless sensors for our entry points along with smoke and heat detectors in the house. They wanted to charge us $130 for each sensor and $275 for a smoke detector! The total bill was going to be over $2,000 just to install the equipment. Needless to say, we told them to leave and canceled the install.

I would give ADT a 0 star for their sales and customer services. I called ADT to inquire about their service and to have a security technician come to my home to talk to my husband and me about what we would need and the cost. I was told I needed to be pre-charged a fee of US$99+tax. I was really interested in their product and because I was told I would be easily refunded the fee to my credit card, I then agreed with it. ADT sales reps are very well-trained and persuasive. Everything sounded easy to resolve from their perspective.

I had been with ADT for 8 years already with no late payments and no false alarms. I was installing a new front door and asked if they could send someone by at their convenience to put a new sensor on the door, about a five-minute deal. I also asked them to bring information on some possible upgrades. They wanted to charge me $75 just to come out, then more for the equipment. When I protested and asked to speak to a manager, the rep told me it wouldn't change anything. I was directed to a voicemail so I left a message to call back.

The system was installed almost a month and was only able to arm 5 times. If you need protection, do not use this company. This is why it’s the worst company ever. They are making you feel secure when you are not. They sell the most important service and don't care if it works or not. A direct quote from my contractor’s customer service manager, "I don't care if your system works or not. You’re in a contract." Not for long.

Hello, I have had ADT for a year. My service is still not working. I called but they sure did send me a bill for $600.00. I will be talking with the BBB. I call - they say someone will be calling me. Yeah, right. I still haven’t gotten a call.

They took my information. I did not have a specific person assigned, so I usually dealt with people who had no dealing with my issue. I asked for a refund. Money was taken out of my account. No system was put in. No one has done any protection or installed any protection system, and due to the situation of not dealing with the same person, there has been no way to resolve this situation. They have not returned my calls. They have installed no systems of protection. They have taken my money out of my account but have delivered absolutely no service(s) whatsoever.

An ADT salesman came out and sold me not one but two systems, one at my office and one for my home. He told me all about the features and what I would receive on 2/07/13. They showed up to install the first system today, 2/20/2013. One of the installers, obviously the one in charge as he informed me, had a lot of issues with the job and was very rude; he was complaining about the job and wanting to use my men and equipment to do some of the installation. Also he was complaining about it going to be late in the evening before he could complete it and they may have to finish it on the day they had scheduled for the second system which was a few days later.

The ADT alarm system went off every time when I left my house. I checked all the doors and windows are locked. I installed ADT system less than one month ago and the battery is already dead. What kind of equipment is that?! Since the battery is low, the equipment starts to beep from 8 am in the morning. I called ADT to ask someone to come to fix it. The alarm system still beeps. I waited until 6 pm; still no one was coming to fix it. I called again asking for help. ADT floor manager said, "Sorry, we don't have anyone available. The earliest time is the next day." The only thing ADT could do was to turn your system off.

After being on the phone with an ADT rep for over an hour, I told him I wanted their security system. I kept asking what else I should know, what else I should ask. It was supposed to cost me $100 installation (to be refunded with prepaid Visa card), plus monthly payment of $42.99. The installer came and after a lengthy visit, looked at all my windows and doors and told me what would be the best security. Then he went outside to call his boss, which I thought was odd. When he returned, he said I'd owe over $2,500 but that could be set up in 4 easy installments. I said I'm not paying it. This extra cost was never mentioned to me on the phone or when he first came in so friendly and talkative. The price I had been quoted was only for my doors and not any windows. They had never mentioned this. I do not have a large house at all.

We started service with ADT in March 2011. When we moved to a new home in the same neighborhood in March 2012, we transferred the service. We were told that the setup fee would be waived because we were current customers, but never informed that we were in any extended contract. We knew that we would be relocating within 18 months and would never enter a contract.

So I've had ADT for 9 years in Arizona. I moved to Houston in May and started my services in July. I was never informed by their salesperson that I needed a permit (it's in the fine print of the contract I signed, that is what their people told me; I still haven't found it) ... I had an incident in January; police were never dispatched and guess what? No permit was ever issued! I called ADT and there was apology after apology and I was offered 4 months credit and the 50 dollar fee to be credited to my account. Here we are in February and nothing has been resolved! They want 900 dollars to terminate my contract but that's okay. I will tell the world my experience and as soon as my 2-year contract expires, I'm out forever! Watch out!

I had my house broken into. It took ADT over 30 min to get someone to the house. Then when we went to move, they wanted $99 to move and sign another 3-year contract with them at $51 a month. When I told them that I was only willing to sign a 2-year contract, they told me no; it had to be 3 years or nothing and that if I did sign that contract, it would cost me 75% of the remainder of my original contract. I am now going to have a bad score on my credit report because I refuse to sign a new contract and I will not pay for such bad service. Do not use ADT for your security system. All they want is your money. They could care less about your safety.

When I signed up for an ADT monitoring system, they never told me it was for a 3-year contract. It's a scam. They tell you they will install the system for 'free' and then have you sign a contract without giving you time to read it and on the very back it has a 3-year contract that they will not let you out of. You are stuck for 3 years and even if you cancel, you are responsible.

We have ADT through Protect Your Home for approximately 3 weeks now. For the last 5 nights we have had a troubled zone, we have been hung up on twice by Protect Your Home and ADT haven't been backing up their system. I have dealt with rude call takers and rude supervisors from ADT and Protect Your Home. I cannot believe that a company like ADT would allow an authorized dealer of their product to treat customer this way. We cannot cancel this system at this point since we have had it for more than 72 hours. Are you kidding me? We are stuck with this troubled system that goes off at all hours of the night. We are calling ADT and Protect Your Home daily.

A salesperson for this company came to my home and sold a burglar alarm to my husband. When I called back questioning why the rates were so much higher than ADT, I was told that ADT has their own rates and although they are affiliated, they could not honor the rate being given by ADT which included a senior citizen discount. I contacted my daughter and we contacted their customer service department. The lady we spoke with stated that in order to cancel, we would need to fax in a cancellation request and the fax information was given. She put in a request to have the sales representative call me and he did try to have me to keep the service. I stated, along with my daughter on the line, that I no longer wanted the service and that the rates were too expensive. The representative used additional tactics to try and keep the service, but we again declined and confirmed the fax number for the cancellation with him.

People, beware if you are caring for an elder, if you sign the contract, you will be responsible even in the event of death. I'm stuck paying a year and a half even though she paid the installation and was the homeowner.

I have been a long term customer with Brinks/ADT of over 4 years. I feel I'm a good customer. I never missed a payment, recommended to others, etc. I contacted them to inform them that I was moving and needed to discontinue service. My initial call 5 days ago resulted in them asking for my phone # to return my call due to high volumes in the Termination department. No one ever called. I called back today and even after talking with 3 different levels including a supervisor, I was told I have to pay for 30 days even though I will not be living there. They would not even start the 30 days from 5 days when I first called claiming there was no indication on their end that I placed that call. I offered to meet them halfway on a 2-week, but still "no". Even after telling them I would not even consider using their service at my new home, there was nothing. This is a bad business decision over $16.

I called into ADT for a sensor that was going bad on my patio door. I called on Friday, Jan. 25th, 2013. They did their check and said they needed to have a technician come to home. At that point, they tried to give me a dispatch date of Feb. 5th. I was not happy with that date because I am going out of town Feb 2nd. for a day and didn't want my patio door not protected. We had a break-in and this is why we got the system installed anyway. I complained and they said they don't have any sooner dates but would note the account. They called me up on 1/29/13 to tell me my ticket was open and was going to schedule Feb. 7th now.

In the summer of 2010, I contacted ADT and signed up. I was promised a rebate, which I never received. In September of 2010, my husband was severely injured and was unable to work. We started having excess medical bills. I contacted ADT. I spoke with at least 4 representative and I asked if my account could be placed on hold. At the time, my bill was $39.04 each month. I was told this was not an option and I would have to continue to pay as I had signed a 3-year contract that was unbreakable. After 2 more months, ADT was deactivated by the company.

Just had ADT installed again. I posted yesterday what they did to me. Now I went to the bank and found out that the balance I owed was $211.60, so they took out $259.59. I didn't say they could take that amount. They just do as they please. You can't help from not hating this company!

Like others, ADT has seemingly duped me into a three-year plan that I had no idea existed. I have been using them for home and my small business for years, but then when I had to move my business out of state, they suddenly sent me a bill for $1,400 for the remainder of the service. Total ** and fraudulent.