Boston Sports Clubs Reviews

Paid for a year membership, never went. That is fine as it was my choice not to use the benefits. BUT, I was charged with an annual fee (for the upcoming year) 24h ago, which I was not reminded about - just charged! I guess we get reminded of everything except when our credit card is being charged. I contacted three people within 24h (of which 2 are in vacation) to cancel my membership and see if they can make an exception and reimburse the annual fee since I am not planning to continue the membership.

They lock you in with a flashy online ad of low monthly fee and then hit you with annual membership charges apparently it’s in the fine print. They will make it very easy to sign you up but if you want to cancel you can do that on the phone you have to visit the facility and sign a paper form and pay cancellation charges. Thanks for the frustrating experience BSC Woburn.

They will lock you in with a promo rate and then will raise your membership rate every year, even though your contract does not say they can raise the membership price. The gym had so much equipment that was broken for two months straight in the beginning of 2019 that anyone belonging to the Davis Square BSC was given a passport to go to one of their other gyms in Boston. Tired of them raising the rates without making any improvements to the gym so I wanted to cancel. Was initially told it would be $10 in person, then I was told on the phone that it would be $30. I will be disputing this with my credit card company, because their practices are unethical.

I subscribed to their membership after they sent me a ton of emails for giving me discounts, etc. To be fair, I am a consultant, and I have used their gym only 3-4 times in one year. Now I have moved out of the city, and has asked someone from the membership department “Alexandre **” to cancel my membership. She/he told me that I can only do that in person or with certified letter.

I called to terminate my membership, but their “policy” is you need to terminate in person or send a certified letter. I opted to terminate in person in the Westborough gym where I joined 3 years prior. I was told by a pleasant woman at the front desk that there was no manager on site, so I would have to come back later in the day or send a letter. I stated this is an outrageous “policy” and the staff member agreed with me. After 15 minutes, a manager came in and assisted in terminating my membership, but not before trying to change my mind. After the song and dance, and having to pay a termination fee, I finally was able to quit this rip-off of a gym. BEWARE: every year they hike your monthly membership fee. If you join this gym, READ your contract very carefully.

I signed a contract like most of you for a so called Premier 19.95 membership and told that it was for life. A year or so later I noticed that they raised the membership. So months past and I finally went to the club and told them of the "mistake" and they promised to put the membership back to the original contractual price, they raised again instead. Then when I tried to cancel the membership the manager Doug threatened to take me to court too if I didn't pay over double the contracted rate. Nowhere in the contract does it say that BSC has the right to raise the membership fee without my consent. These people are crooks and not very smart ones. Several lawyers looked at the contract and agreed by the terms of the contract the membership was suppose to be 19.95. They are now trying to charge me 50. I called the Better Business Bureau and my bank is refunding the overcharge. See you in court you crooks.

Charged for a 4th month of personal training when I had signed up for three months. Was told I didn't give them 30 days notice. Increased membership fee without notice. On previous occasion, membership fee decreased. That change did not go into effect on my membership until I asked for it. No notice of change, no refund. I cancelled my membership. Because 45 days notice is now required (had been 30 days), I'm paying for an additional 15 days--at least that is prorated. I was also charged a cancellation fee of $10.00.

I’ve been a member for 4 years, and within the past two years they do not clean anything!! The place is disgusting and should be put out of business!!! Also I changed payment cards and they would not let me in to the gym because I did not have the existing card even though I’ve been a member for four years, The place is completely gone downhill!

They charged me additional 4 months of personal training and membership after my membership is terminated. I called them and they send my case to the manager, who never response. 7+ months later, I still don't hear back from them. I'm really sad because the manager and everyone were really nice when I was a member. I have to end my time there due to relocation. They terminated my membership, send me confirmation. When I saw 4 more months of charges, I called them. They told me they will fix the issue. 6 months later, I have to email them and ask. Then they told me someone will handle it, and a month later, still nothing.

The Group Ex Studios have had increasingly terrible HVAC. For a few years it was just overly warm. Now we have had a humidity monitor in the room for the last week and one day it was 73% humidity. The next class it read 93%! Constantly being told it's being worked on, but it's been at least 3 years now. This was at the Davis Square, Somerville location

I was a member of Boston Sports Club at Wellington Circle in Medford. I was unimpressed by the gym from the beginning with their lack of welcome after signing up for the gym. The facility is a nice facility and I enjoyed the fitness instructors. I left the gym ultimately because I was extremely frustrated by their customer service. I was considering increasing my membership to their "Passport" level in order to access other gyms and because of a potential corporate discount through my company.

Overcharged and pending credit over 4 months. This is unfortunately my 2nd time dealing with BSC and their inability to deliver service they advertise, I referred two people. Never received a credit for any of the referrals, despite me reaching out on several times and speaking directly to managers. One of the people I referred my spouse was overcharged and never credited the correct full amount.

I just noticed my membership went up with no notification. The front desk says they have nothing to do with it - it's all up to corporate. Club has really limited classes and many are taught by the same instructor which is boring. Guess it's time to move on! Not worth the increase.

I too have had issues with this fitness center overcharging or charging for services not received. I was a member for 14 months. I physically went to the gym to cancel my membership as I was told that this could not be done online. The manager told me I would have to pay one additional month (October 2018) and that would be it. I get a charge for an additional $16.33 for November and was told by BSC that I didn't give 45 days notice as required by the contract so they prorated the first 8 days in November. Lo and Behold, I have another charge for an additional $10 posted on my charge account for another $10. Any guesses on what this is for? I have no idea. Bottom line, stay away from this gym and save yourself a lot of money. There are other options out there that are better.

Boston Sports Club's customer relations or billing ethics is not any concern of theirs. The only recourse is to report any over charges or any inappropriate charges at all to your credit card company and also to the office of Consumer Affairs to your State's Attorney General's office. And contacting a local television's consumer concern reporter. If these agencies receive enough complaints then PERHAPS BSC will change their ways.

I have been a member of this gym for about 3 years. I recently noticed that my fee increased, so I called to inquire about it and to cancel my membership (I wasn't going enough to be worth paying nearly 50$ a month for). Each time I called, I was told the manager was busy and that they'd call back. I never received a call back from a manager. I kept calling and didn't get through to a manager until September, about a month after I began calling. I finally canceled my account and they told me it would be a 30$ charge.

I have called Boston Sports Club, Westborough, MA numerous time and each time get a new person, they are rude and don't want to cancel the account but instead say they will charge me additional money. I have not been active in there for over a year now and have been consistently paying. I even called the head office and someone was supposed to reach out to me and no one did. I am very disappointed with the customer service of this club.

This was not a great week for us at BSC, Lexington. We've been longtime loyal members supporting the club through regular attendance at the gym and the classes, my daughter over 10 years and me around 5 years. We've made many wonderful friends but this week something happened that changed our outlook of the club. You see my daughter suffers from anxiety and depression so using the gym is a fundamental part of her overall mental health. For 10 years she used the gym undisturbed and just going about her business but the staff had no idea about her disability.

If you have to save your money and time, steer clear of this business. We went to inquire and were lured to use their $1 each for 2 months no contract scheme to try their business and if we liked it, we were going to be enrolled. Until today I have not expressed my like in any form or factor, however noticed that my card on file was charged an annual fee the end of the first month. There was no communication prior and I just discovered I was charged while checking my expenses. When I called the desk at Westborough to understand how this could have happened, the tone in which I was handled switched from the sweet talks that were used to sell to, there is no way out, no way you will be refunded even if you chose to give up on the trial period and did not want to use the premise.

HORRIBLE!!! Unscrupulous customer service and business practices!! I called the last week of February to freeze my membership. I spoke to Howard, after I gave him my name and he looked me up, he recognized me right away. He asked me what was going on, and I explained my situation. He said, "No problem I'll put it in the computer right away, you're all set." I was charged my full membership rate for March. I called BSC Lynnfield, and as soon as someone answered I asked to speak to a manager. She would NOT hand me over to a manager until I explained exactly why I wanted to speak to a manager. I went through my entire story, she looked me up in the computer (after I spelled out my last name and she repeated it back to me), and told me I was not in their system. After a few more tries she located my account and told me there was no note in my account about requesting a freeze on my membership.

I have used five different BSC sites, and use the South End and Wellesley facilities weekly. Each one has its good points. Some are clean, some seem to keep their machines working pretty well. But there is an underlying lack of responsiveness to all consumer concerns. Sometimes, it is a lack of cleanliness, or the absence of towels, or machines that have been broken for a month, or televisions tuned to an infomercial channel that can't be changed. Repeated calls and emails to managers go unreturned. You are told "the contract is online" without any verification, and certainly nothing in writing.

Wellington Circle Boston Sports Club - I had a membership from 2016-2017 end of the contract. I called in July 2017. Told that was fine and that my membership was cancelled. They have continued to bill me. Have talked to Dan ** who now says you have to send a certified letter. They even sent me a letter saying as a "former member" but now they are saying it never happened. They will not let me quit. I called three times yesterday and they put me on hold. If they ever did pick up the phone they were rude and basically bullied. "You cannot do it without this additional letter, we need to review it to find out if you owe us any more money."

Wellington Circle, Medford, MA - In mid-July I went in person to the front desk and canceled my membership. Now is September and they still charging my debit card monthly. They told me that I was all set canceling my membership back then. Trying to resolve it today (09/02/17)... No use. Horrible customer service from management. I felt like I was lying about the whole situation. Just ridiculous. Manager was very rude. I checked other reviews from this establishment, and looks like I'm not alone. There are so many complaints about them. I wished I knew it before signing a contract in the first place. Horrible experience. Nobody needs this type of service.

It is a nightmare to cancel, I've tried multiple times to cancel my account, but it happens that whenever I call to cancel "the person who does it" is never in... A month later I was finally able to cancel, July 25th and 6 days later was billed the $49.95 annual fee and $29.95 cancellation fee. I am fine with the cancellation fee but being billed for an annual fee for something I have been trying to cancel for over a month is a little absurd. My charges also increased from $19.95 to $29.95 monthly without a notice. Yes I did check my emails for the "mass email sent to all BSC members". I did not receive one. I called the 1-800 number and Karen was quite frank about it. Stating it is my fault for not canceling before July, and the mass email was sent a month before the charges increased, sounded like she was reading a script meant for every customer that calls with the same issue.

The Health club charges a lot. I joined for the warm pool due to needing it for physical therapy. Most people using pool are there for orthopedic issues as it's a therapeutic pool. There are very limited hours for adults to use this pool and this is not advertised when joining. Pool hours are geared toward swim lessons and Kids swim hours and only 3 to 4 hours a day are allotted to adults for adult swim.

I have belonged to this group of fitness clubs for ten years in Washington, Philadelphia, and currently Boston. The Downtown Crossing location of Boston Sports Club is among the worst locations I have visited. Most issues stem from management's laziness. The free weights are not cleaned regularly to the point where it is possible to smell them from ten feet away. The men's locker room is often in disarray over the weekends with locker doors hanging off of their hinges, dirty towels laying all over the room, and standing pools of water near the shower area.

Horrible services - the staff are rude, impatient and all I do is see them standing around talking. No one is ever actually working. Whenever a customer has an issue, the staff hide in the back office and pretend that they are busy. One of the front desk staff Nicole clearly does drugs - she can't even stand to check you in and slurs all her words. An absolute disgrace. The bathrooms are absolutely disgusting. There is never hair conditioner, ever. The sauna and steam room are broken at LEAST twice a month...

It's the worst BSC you can ever find it!!! It's huge, however poor, dishonest staffs. I walked in with my friend and we wanted to have 3 days trial period! They told us they don't have it! He told us we can sign up for paying $50 and if we don't like it within first week we can cancel it! It has 3 months I still couldn't cancel it and let it stay there!!! I don't care even it goes to collection!!! Staff is not helpful. They will do anything to sign you up! Branch manager Phill wasn't helpful either! So good luck!!! Find yourself a better gym where they can take care of you!!!

To be sure, the main reason I started BSC years ago was its proximity to work, that and the fact that I can use NYSC when I am in New Jersey are the only reasons I still have a membership. Among other things they recently dropped the guest feature of my membership which I would use a few times a month when my partner visited me. We argued at the front desk but were just told there was nothing they could do because it was a rule sent down by "corporate". Likewise, my partner was using NYSC and had been using a trainer there for months - he learned that the trainer was receiving only 30% of what he paid, so he canceled and now sees the same guy at a different gym, saving a lot of money overall.

Unlawful, hostile workout environment at the Boston Sports Club. The unprofessional behavior by the staff and gym members. I truly believe this is a political issues and discrimination because no one should be singled out everyone should be treated fairly since I am paying a monthly fee of $68.00. I trained with a personal trainer in 2014 and my sessions was cancelled numerous times. And at one session, another person was training with me on my session that I paid for. And when I check-in at the front desk, the staff has this tendency of touching my hands, constant mocking when I hand over my key card.