ABC Financial Services
ConsumerAffairs Unaccredited Brand
This is a third party crooked company that handles billing accounts for gyms. I started an account with Gold's Gym back in October 2014, little did I know what a pain ABC Financial would be! When canceling, this company will do everything it can, not to hold onto your cancellation - They don't even give or email you a cancellation code! I spoke to a woman named Esmerelda yesterday from ABC Financial, as I saw I had a charge from their company on my bank statement. Even though I canceled over a year ago, she said they never got the cancellation request, she then redirected me to a non-working number to get in touch with a manager to cancel it.
Since that number she provided me did not work, I called the gym closest to me and called their manager. Of course, they gave me conflicting information and told me ABC Financial is supposed to cancel it, however, this kind of thing happens ALL THE TIME and as a result, they get calls from understandably angry customers. I spoke to the manager and he said he would do me a favor and cancel it, however, even though we are in 2017, he is unable to email me a confirmation of the cancellation.
So, I am taking it upon myself to go over there and to literally freaking screenshot of that dead-gum confirmation of cancellation off of their computer, just so I can send it to ABC Financial - just because, clearly the left-hand doesn't know what the right hand is doing. Oh yeah, and fair warning, they will also charge you a month after, because again, even though we live in 2017, they have archaic computer systems from the 90's and "can't process it until the month after". Just another way corporations screw the customers in this crazy, corporation governed country. I hope Gold's Gym loses customers. I honestly have no sympathy for any company that uses the services of ABC Financial!
If you're reading this review because your gym uses ABC Financial for payments, be very careful. This company has designed its partner relationships so that they're not required to send any membership data on things like cancellations. So the two entities essentially don't communicate. This way, they can continue to charge you until you notice (in spite of having gone in-person to cancel at your gym). Then when you call and email, they fill the air with "I'm sorry for the inconvenience" throughout bedrock-level customer service. Then once you they admit defeat and for a cancellation, they claim it's pending and takes 30 days so they can squeeze one more payment out of you. Honestly, gyms like Workout World should be ashamed for ever having partnered with ABC Financial as they are clearly thieves leveraging a broken system. Hopefully there's some kind of class action lawsuit in the future.
After nearly 2 years of paid membership, I decided to cancel since I wasn't using the gym (Become Fitness). I went to the gym in person and canceled my membership. Even though my monthly membership had JUST renewed, they refused to pro-rate it, so I paid for the entire month of September (something other subscription-based companies NEVER do. They ALWAYS pro-rate). Then I was told their printers "weren't working" so they couldn't give me a copy of the cancellation - so I asked them to give me the original copy because I needed proof of the cancellation. That was September 6th. It's now over 2 months later and after emailing a scanned copy of the cancellation THREE times, they still claim my membership was never cancelled.
The staff is completely irresponsible and incompetent OR they are trained to conduct dishonest business practices on purpose, hoping to extort as much money as possibly from people who are too busy or weak to fight back. My credit card company already processed the charge reversal after I sent them a copy of the signed cancellation. It's there in black & white. Why can't the company themselves see that the cancellation was done 2 months ago? Because they're dishonest. This company should be fined or shut down.P. S. I will NOT under ANY circumstances pay them a penny at this point.
I was as a member in Al’s Westbury before. After shut down this all members were sent to World Gym on East Meadow. So I join with them. I do not like this gym. I do not know why. I went to there on October 5 this month. I was requested to write a letter that mention the reason why I cancel the subscription. I wrote a letter and gave it to a skinny lady were standing in counter the time I went. She came to me. Said, “No problem cancelling your membership but you require to pay 99 dollars because it is in our terms.” I do not expect this. I said to them, “I do not have money now. Send me letter I pay the amount.” They said, “No problem. We will mail you the cancellation notice with bill.” Meanwhile I hold my bank account linked with account to be charged to avoid overdraft fee. That time my account balance was not enough.
On October 30 I received a call. A lady talked to me and she said make a payment of 99 + 22.99 for the October month. I said I cannot because I was asked to pay 99 dollars only the time I cancelled membership. Then she said go to World Gym to make payment. I went there after 30 min to make payment. Same skinny lady was grinding something for 15 min in front of me. She did whatever she wanted even I am waiting there for some help. She came and told me 99 + 22.99. I said, “What did you say? Last time I was here 99. Why did you add more.” She replied then, “It is cancellation request for 30 days. It is one month fee. You should pay this amount too.” I said no way. Then she called manager. He came and want to make a payment of 99.
I gave them 100 bills. She gave me 1 dollar. She gave me receipt of 99 dollars. There were nothing about why I made this payment. I asked them give me a receipt it describes that amount is been charged for cancellation. She wrote something by her hand. I said, “No. You go with your terms. As a valued customer I have to maintain my records.” They gave me nothing and manager told her to, “Return his money. We will send you cheque.” I received my money and came outside. Called ABC Financial Services. A lady picked up my call and she said, “You should pay all money otherwise we report to credit bureau.” I am so desperate with their merciless activities. I advise you guys it is not such a place to improve your structure. They might disrupt your mind when you have issue. Be aware.
Omg! I have been out of the country for a month and have now been hit with a barrage of constant, urgent calls about a month to month gym membership, saying I missed my payment 9/28... Ok I am livid! Harassing and stressing me for Tapout fitness!! I have to cancelled my membership. Ridiculous!
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I moved from Alabama to Colorado and had 2 months left on my membership, I paid off the membership early in May and canceled at that time. My membership ended July 15th of 2017. I used the gym till July 12th. I have went around in circles with them about this and they just want to keep charging me. They said they transferred my membership on August 3rd. How do you transfer a membership that's already been fulfilled.
I joined the gym. I saw that I was not going to use the membership. During my consultation I was told that I had to come to gym to cancel and call a number. I went to the gym, canceled my membership and they gave me a paper with a number on it and told me to call it and cancel my membership. I did that! I was billed the next month. I called to cancel again and was informed that my membership was not canceled. I told them that I would advise my bank. Now I was texted this month for a third time. This time with a late fee. My account should be canceled and they are still billing. By the way I was informed that I now have to send an email. This company is a ripoff and now I'm informing ConsumerAffairs as to what they are doing.
Cancelled membership a year ago, employee did not turn in paperwork, so they took money from my bank account, I explained it to the manager at Lincolnton West and he said that is why she does not work here anymore, but no refund and the man was so very rude, I think this is common practice for these crooks. It should be some legal action people could take against this outfit. ABC said they could not do anything until manager calls and he will not. I guess they need the money because the gym is never full, but I need my money too, I work for mine.
They are the owners of Retro Fitness Stefko Blvd Bethlehem PA. They lie and deceive their customers, they forge signatures and take money out of customers accounts and give every excuse in the book as to why! Disgusting dishonest Crooks! They lied and deceived my fiance whom has Crohn's disease with a colostomy who was trying to gain some weight and muscle. He never signed for a personal trainer but we are paying for one, they claim they have a contract signed by my fiance but he only ever signed for the initial 19.99 gym fees. We fully believe his signature was copied or they lied and said he was signing for just the gym! We call and call and ABC Financial says we have to talk to the Manager at the gym but he never returns phone calls and ABC Financial will not help! CROOKS CROOKS CROOKS! You must feel really good about taking advantage of someone who is disabled trying to make their disability a little easier! Sick.
Is this company a scam or what? All I can say is OMG! The intentional delay on their part has to be by design in an effort to suck every dollar out of the consumer they can. I have been trying to cancel a gym membership for my son who left for the Air Force and it has been nothing short of a major, time consuming headache. After following their request to the letter, including having to obtain a copy of my son's military orders (not an easy thing to do) It has been 3 months and as of the writing of this complaint, I am still getting billed every month. I've been through 3 different people, including a supervisor with no satisfaction yet, only to find out today they are once again requesting information that's already been sent to them before.
Well, as we can see from the other reviewers, ABC Financial is not an honest company and they certainly are brazen enough to continue to treat customers this way. Sometimes I wish there were police that could arrest people like this, but there aren't. The only thing you can do is refuse to do business with companies that have ABC Financial as part of their billing. I love Anytime Fitness, but have been financially taken advantage of by ABC. I was being charged a $19.99 fee on my credit card in addition to my club membership for several months and didn't realize it.
They were taking money out of my account without my knowledge which is just extremely dishonest in my opinion. At least provide a WRITTEN NOTICE of any additional charges and what reason. Fortunately for me, the club owner is an honest guy. So... the question is, how many more complaints need to be filed before ABC goes under or Anytime Fitness and other companies decide to find a more honest billing company. That reflects extremely poorly on their reputation.
I can only support the dismal reviews given this outfit by others. Absolutely craven and corrupt... they make it virtually impossible to cancel any gym membership. Calling repeatedly makes no difference... the bills keep coming. Worst experience ever. By all means, avoid EOS Fitness and ABC Financial.
Because of fraudulent charges from ABC I just pay cash for my membership. Then 6 months later out of the blue, they just start sending these text messages and leaving voice mails, then charges appear on my card. Then you can't talk to anybody. These guys are a scam! If you want to join a health club, just pay cash for a membership or workout at home.
Absolute garbage. Tried to cancel a gym membership in October and have charged me ever since. I've called five times and each time they say it's been taken care of, they charge me again. I will never give these people another cent. Absolutely terrible service. These people are con artists.
Easy to sign in but when you want to cancel your membership is not that easy. You have to write a letter and send it certify mail and wait for 60 days to get process!! In the meantime they still charge you!!! So read the agreement.
I am scheduled to go to army basic training in a couple of weeks, so I reached out to the edge to find out that their billing is handled by ABC. Turns out me going to basic training doesn't qualify for a account cancellation, which means I will continue paying gym membership for all the months that I will not be using the facilities. Wish I could give 0 stars. These practices should be considered fraudulent.
I was a member at Anytime Fitness and wanted to cancel my contract. I had two brain surgeries, very expensive, within a year and thought it was wasteful to continue the membership when I was unable to use it and really could no longer afford it. After being told at the gym I had to cancel using ABC financial I called and the customer service agent told me about the freeze option and that I could cancel anytime I wanted within the next three months. What they did not tell me is if you cancel while you're on the freeze you pay for that month because you did not give a 30-day notice.
This company is shady and scams people out of their money and it should be illegal. So, no matter if you decided to go on a "freeze" they still get one more payment out of you. Just cancel your membership. Don't let them trick you with the freeze option. It benefits no one but them. It's unfortunate that you have to give even one star to post, there should be an option to give a negative rating.
I had a gym membership with Blast Fitness in Illinois. I moved to Tennessee in Nov 2016. There are not any Blast Fitness in my area. I have been trying to cancel the membership since Dec 2016 with Blast Fitness/ABC Financial. I emailed the cancellation 3 times. Made numerous calls. They also confirm with me the email address I'm sending it to is correct. Which it is, but they keep saying they didn't get it. It's awful funny it shows on my end they did. ABC Financial is a horrible company to deal with. To this day still trying to cancel and they keep saying I'm still responsible for the fees. It's very frustrating try to work them.
I joined Planet Fitness and have paid my dues but ABC Financial keeps trying to charge for some reason. They have a fee of $40.00 that was suppose to be taken out on the 1st but of course these bums tried to take it out four full days before that. These so called financial services are scams posing as billing for gyms. Don't do it, they will screw you.
Would put negative stars if possible. My account was frozen and my gym told me I would have to pay NO fees while my account was frozen. Last year, ABC Financial called me and left a voicemail telling me that they had "great news" about my account. I called back and it turned out they were being deliberately deceptive because they wanted to collect on my annual fee (even though I had been told I didn't have to pay any fees while I was away). I had received no previous notices and they still charged me late fees and collected on top of my annual fee. This year I received the same call, using the same deceptive tactics! This company intentionally misleads, confuses, and deceives customers so they can make a profit collecting account fees. Unethical, unprofessional, and inappropriate. This company should be shut down. I called and no changes have been made in a year since being deceived! Disgusted.
I signed up an Edge Fitness gym that uses ABC Financial Services. I called to cancel and was told I had to call ABC Financial Services. After calling ABC, I was told they will not be able to cancel by phone and that I can only cancel by going online. After logging in online I was directed to e-mail or call the same number that had already told me I could not cancel by phone.
After several attempts to cancel I also found out it would take a full 30 days to cancel my membership and I would continue to be responsible for charges in the meantime. I have emailed them asking to stop and am waiting to hear back, but several co-workers told me they had a very difficult time cancelling so I am not hopeful. I have never experienced a service so difficult to end and that would continue charging me after I cancelled services. It seems very clear to me they are making it so difficult to cancel that members give up trying to cancel. I have never reported any company before, but this was so awful I had to file a complaint.
All I wanted to do is cancel my membership because of health reasons. I haven't been in 2 months but I still paid my membership. When I tried to cancel they said I need a 30 day notice. I explained to them that I haven't been going but they want to charge me 38 dollars to cancel. And told me if I didn't pay they would charge me every month until I did. I told ABC Financial to bill me but they refused. Now I'm getting text messages all the time about my bill and I haven't been in three months. Worst experience ever.
My husband and I signed up for a gym membership through Anytime Fitness and when doing so they never mentioned that their billing is completed through another party called ABC Financial. My problems began after I had a change in jobs and my new job pays 2 times a month and my pay day was on the day my dues are collected. I started getting notices and phone calls from ABC Financial stating that my payment was declined. I was being charged OVER $40 in "Services Charges" WHICH IS RIDICULOUS, I have NEVER dealt with a company that charges such high fees... which are almost more than my membership!!
FINALLY after multiple months of being charged numerous so called service charges each month I figured out that they were trying to collect my payment at 1 or 2 in the morning and my payment doesn't go through until around 7 am. I had called multiple times about the service charges because there was money in my account but they kept saying my card was declined.
This month when I figured out what they were doing to cause the decline the service rep said everything would be taken care of and she would refund me for the service charges I had paid for over the past months. I did get a refund but the amount that was left on my account was never taken off and then I started receiving notices that my card was declined when my payment wasn't due for another 3 weeks. Therefore I had to call them AGAIN and ask why the balance was still on my account and why they tried to deduct money from my card and added another service charge... when I do not owe anything and my payment isn't due.
After having to ask for a Supervisor because the initial customer service rep kept telling me amounts I had paid that weren't correct. So basically after talking to the supervisor all they would do is take off the service charge for when they tried to take money out... When they weren't supposed to and said I still owe what left on my account. I will NEVER go to another gym that uses ABC Financial for their billing... This is RIDICULOUS. I work for a lawyer as a legal assistant and I will be asking him to look into this. SOMEONE HAS TO DO SOMETHING ABOUT THE ETHICS OF THIS COMPANY!!
Trying to cancel gym membership is more of a workout than I ever did at gym. The gym was unhelpful, then contacting ABC, they will tell you anything you want to hear, but nothing gets done. Your credit card on file will continue to get charged... forcing you to get on phone to your card and dispute, then back to ABC to again try to finalize your cancellation... which you thought was taken care of 30 days ago. RUNAROUND and HASSLE go hand in hand with this company. BEWARE and remember reading this post.
Absolutely criminal cancellation policies. If your gym uses ABC Financial as their payment processor, run for the hills. Gyms have a choice on who they do business with, and if it's with these guys, it's because they want to make your life a living hell if you ever want to cancel. I have an operator on the phone with my file up and I still cannot cancel my membership. They want certified mail documents, and to charge a cancellation fee to close out a membership when I'm outside of my contract! Completely absurd policies designed to trap you into contracts and nickel and dime you everywhere possible.
Shady company. Gold's gym kept providing us with bad information on how to cancel. We were moving. We were told to come in, then told to email. We emailed. No response. Go back to gym and get a phone number. Called ABC and they say "send a letter; one for my husband one for myself with two checks". We did that. They obviously got the letters since they cashed the checks (2) and only my husband gets a confirmation email he was cancelled. I call, they tell me to send another letter. I comply again including proof of cancelled check.
I then get another monthly payment deducted. They deduct cancellation fee from my card. I call them and they said yes they took the fee from card and found the check and that they do owe me $100. NEVER GOT THE $100 they stole from me. Took almost two months to cancel because of both gold's and ABC financial. Now my husband and I always ask if ABC is the company a business uses. We will NEVER go anywhere that uses them. Which includes gold's gym.
Unfortunately this company almost gave me a heart attack when they left me a message that I commit a fraud! That my account has been submitted to the Attorney and asking for $1,700. I signed up with Women's Health Gym few months ago. I did not continue because not only that I was not happy with the gym but it was not working with my schedule. They are open 24 hours but I am alone at the night that the business is close! My mistake was I was not able to cancel my membership. It was continuously charging me but my purse was lost and my whole wallet was lost. So my ATM was not working when they try to take out from my account. The person I spoke to was not friendly at all! I asked them what company did I commit a "fraud" they were saying all this credit card company. How would they not know what are they charging me for?
As I was searching ABC Financial I see A LOT of negative comment from them! This will be the first and last. I would make sure to look at the docs I am signing if it is from ABC Financial I won't continue. More negative comment than positive? I wonder why. I am willing to pay for what I owe not telling me all this credit card companies name and when I told them I do not have a credit card on that company the person I was talking to told me, "Maybe not anymore but before you did." But WHAT COMPANY? Then searching ABC Financial I saw it from a gym membership! I will definitely call them but speak with someone better than the person I spoke to.
My husband and I have been members of Gold's Gym for two years now. September would have been the last month of the second year of membership term. I stopped by the gym and asked how I could cancel our memberships. I was given the forms to fill out, which I did right there at the counter and also told to mail a registered letter to ABC Financial. I did that as instructed. I was told that it was enough time before the next round of membership charges. I was all set. When I go to the institution I am paying to for their service, I expect to be provided with the accurate information, including ALL THE DETAILS at the signing of the contract. If I knew I would have to be going through this hassle, I would have never signed up. We barely used the gym and had the membership for the convenience of the location.
It has been since June and six months on they are still billing me, charging my card saying that I did not cancel. Even though they have my letter and information. DO NOT DEAL WITH ABC. IT IS A TOTAL SCAM. They are simply thieves. I feel violated and mistreated as a customer. I did everything that I was responsible for as a customer. And now I feel like I am being brushed off by ABC Financial and by Gold's Gym without trying to been understood my side. I do not believe I am responsible for another round of fees of the service I am not signing up for another year for. I am no longer your customer. This is very frustrating and disappointing, and feels like a trap and even scam.
I have been an Anytime Fitness member for 5 years. I regularly work out, have fully taken advantage of using my membership. A new YMCA was built in my community so I stayed until my Anytime Fitness membership ran out 12-16-16. As a promotion, when I renewed my membership, I was given 2 free months to my 12 month membership. My receipt specifies my membership is paid thru 12-16-16. I paid IN FULL with CASH for a 1 year renewal. I started receiving a late notice in May from ABC saying no credit card on file, they were wanting to charge me twice a year for a gym enhancement fee but they could not because I paid cash.
I called Anytime Corporate, I was not required to pay it because I was grandfathered in on my original contract which did not require this extra fee. I told my gym manager 5-6 months before my membership expired I would be joining the Y and not renewing at the end of my membership. I started receiving emails from ABC in Nov that my membership was up in October and I was delinquent paying gym dues. I emailed a picture of my receipt SHOWING my membership was paid thru 12-16-16.
I spoke with my Anytime manager who filled out the cancellation form, said he would straighten it out and my form states $0 due. I received a call and VM from ABC 12-28-16 saying I need to call. So when I called, it says I owe a $30 cancellation fee. I used a customer service prompt, it listed the business hours, said no one was there but I was calling within those business hours listed. I paid CASH. Why am I even having to deal with this company??? I never used their services!!! My manager is trying to stop the harassment and it continues. This company does not represent legitimate gyms. They do not honor the business terms of the gyms they represent.
If you are signing any type of membership and ABC Financial are their financial managers, do NOT sign with them. I been trying to cancel my membership for the past three months and I couldn't get ahold of them and Fitlab wouldn't help me get my membership cancelled. I finally called my credit card company to dispute the charges then I received a whole bunch of calls from their collections department. Finally I got ahold of them and they decided to charge me late fees on top of the monthly fees. Terrible people to work with. Will never do business with them again.
ABC Financial Services Company Information
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- ABC Financial Services