Yes Hearing

Yes Hearing Reviews

Yes Hearing Reviews
3.1(33)
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About Yes Hearing

Yes Hearing is a remote and in-home hearing care provider and hearing aid seller. Yes Hearing offers a free phone consultation with a hearing specialist, personalized product recommendations and an in-home fitting with a hearing test and device programming, plus in-person or remote aftercare packages. Customers have access to hearing aids from the biggest brands, like Phonak, Signia and Starkey. Devices come with a 45-day money-back guarantee.

Pros & Cons

Pros
  • Free in-home hearing test
  • 45-day money back guarantee
  • Different financing options
Cons
  • Remote care may be hard for some
  • Not available in all states

Yes Hearing Reviews

Stars Rating

  • 42%
  • 13%
  • 0%
  • 0%
  • 45%

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    3 featured reviews
    How do I know I can trust these reviews about Yes Hearing?
    • 4,482,526 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 2 Reviews 10 - 40
    Verified purchase

    Reviewed June 4, 2023

    I bought some other hearing aids through Amazon for $160, and they are working better than the things I paid $1,000 for at Yes Hearing. The biggest problem that I've had with the hearing aids is a small thing that fit in your ear. Since I have a mentally challenged daughter, I'd have to pick these things out of her ear sometimes rather than the thing staying on the unit itself. But the unit itself is fantastic. It would stay active for a day or two. But I always had to change the earpieces out. So it would be perfect if Yes Hearing could make a different type of ear thing that would stay on the unit itself and in the ear.

    Yes Hearing
    Yes Hearing
    Pinned

    Hi Dana - Thank you for your review and we're very sorry for your experience. Our Support team will be in touch to see how they can assist.

    Verified purchase
    Staff

    Reviewed June 3, 2023

    I got my hearing aids over a month ago and the sound is more natural. The Bluetooth connection options are probably the best of any hearing aid. So, I can stream off of the TV and watch a movie with the wife. I like the connectivity but the thing that got my attention was the power of the hearing aid. I'm a little bit deafer than what Oticon could handle and I had them maxed out all the time. And I've still got plenty of headroom with the Phonak. They all have the little cup that goes inside the ear canal and those are virtually the same. A weakness of all hearing aids is that they don't stay in your ears that well. It's a floppy thing. I'm an engineer and I'm working on my own design with a little bit of a sticky tape that you would replace to keep them behind the ear.

    I love Yes Hearing. They’re awesome. They’ve got a great business model and I endorse them 100%. I've become distant friends with some of the people that work there. David gets 100% for everything. He's called me a couple of times to follow up. I had an issue with the left hearing aid not coming online at the same time and he worked through that with me. So, I couldn't be more pleased.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2023

    I had real doubts in the beginning with Yes Hearing but it worked out very well. It was kind of a long process. I did the online hearing test and the audiologist that I spoke to wasn't confident that it was accurate. He asked me to get a local hearing test and I did. The results were almost identical and it took a little while to get to hearing aids, but it was a good experience. They seem to be top quality and the people seemed to be very good about support whenever I've called them a couple of times about a few little issues. Yes Hearing made my life much better and it was very pleasant throughout the trip that it took to get there.

    Verified purchase
    Customer ServiceStaff

    Reviewed June 1, 2023

    These hearing aids from Yes Hearing are good. I was also impressed by the idea that an audiologist will come to my house and fit me and do all those things. However, the rep had to order me a new pair because the right ear was not operational. The service department decided to give me a new pair. He came back again and I've had a couple of things.

    He hooked me up to Bluetooth. At first, it was awful. Ringing in my ear and it was alarming and loud. I called their service department. The girl said, "You've had two visits. Now, we're gonna charge you $100 for the person to come to your house." I didn't need somebody to come to the house. The rep told me that I could do this over the phone and I could get service help from them. That was what happened. Jason, the audiologist who lives in Maine where I live, contacted me. I told him what was going on and he corrected it over the phone. It's been good. Every issue I've had, I've got a really quick response from them. The one thing I found out was my medical insurance would have covered part of it if I had contacted them ahead of time but I didn't know that.

    Verified purchase
    Customer ServiceStaff

    Reviewed May 10, 2023

    I have tinnitus, which is ringing in the ears. I Googled tinnitus audiologist and several websites came up. I liked Yes Hearing's website. My experience with them was positive the whole way. Everybody I talked to was informative, professional, and friendly. They got back to me right away through emails or telephone calls. I went with Resound Omni model. I was looking for tinnitus features and I spoke with an audiologist. I told her what I needed. The audiologist was wonderful and she said, "Based on your needs, I think you'll like these best. And we can exchange them if you don't like them or return them."

    I had tinnitus hearing aids in the past. Yes Hearing didn't happen to sell the brand that I like. The hearing aids that I got were comfortable but I ultimately returned them because I like my original hearing aids better. When people with tinnitus use hearing aids, they're looking for a pleasant noise or a sound that distracts the brain from the internal sound of tinnitus. I didn't like the sounds from the hearing aids I got. They had ocean, fire, rain, crickets, white noise, pink noise, and brown noise. There were a bunch of different sounds that for many many people are relaxing. But they just agitated me.

    I use a different brand that is a combination of white noise in the background and random computer-generated sounds, like wind chimes. You don't get caught up in the rhythm of anticipating the rhythm or the beats. On the whole, the hearing aids from Yes Hearing were very good and nice. I'm sure many people like that kind of sound. I'm just really sensitive to sound and I got attached to my old hearing aids for four years. If I had given them more of a chance I would have adjusted.

    Yes Hearing
    Yes Hearing
    Pinned

    Thank you for the positive review. We're happy to have you as a customer!

    Verified purchase
    Price

    Reviewed May 7, 2023

    The Yes hearing aids are better for hearing, but it also goes through the batteries more quickly. I have the ones in the ear. They've been fine, so far. I would recommend them. They were pretty expensive, so I'm hoping they'll last a while.

    Verified purchase
    Customer Service

    Reviewed May 7, 2023

    I've been wearing hearing aids for about 20 years. I did Yes Hearing and it's been fine. There has been a little bit of difference. I have the behind-the-ear model with rechargeable batteries. The batteries hold charge longer than I'm awake which is just fine. It's probably close to 18 hours. They've never run down. There are also a couple of things I really love about these hearing aids. One is that I don't need to have my phone near me to engage in a phone call. In fact, it doesn't have to be near me at all. It just has to be within Bluetooth range because the sounds of my voice are picked up through the hearing aids, which is really terrific.

    Another thing is I don't need to even take my phone to receive a phone call. When I get a phone call, I hear the ringing in the hearing aids and I just double tap my right ear and it picks up the phone call. That's a terrific feature. Another feature that I really love is there's a little module that I have plugged into my TV. It's maybe two inches by two inches by a half-inch thick. That produces the sounds of the TV directly via Bluetooth into hearing aids and they're Dolby Digital sound quality put right into my hearing aids. This enables me to watch TV much more comfortably than I was able to do before.

    I do have one little issue. I went in for an MRI about a month and a half ago and I took the hearing aids off and shut them down when I put them away. I couldn't power one of them back on until I got home and I put it into the charger. I called Yes and I told them about that and they were very good about it. They said, "If it happens again, let us know. We'll immediately get another hearing aid shipped directly out to you. You won't have to wait for that one to be turned back in. And then when you get the new one, just put the old one in the box and ship it back." They said that the replacement hearing aid would come to me programmed exactly like my hearing aid is now. I'm a little skeptical. But I just haven't had any problems because the next time I turned the hearing aids back off, it came right back on without having to stick them into the charging unit.

    Verified purchase
    Customer ServicePriceOnline & AppStaff

    Reviewed Feb. 2, 2023

    I liked the price that Yes hearing had and I ended up getting their Phonak model. The cost was fair compared to other places. The people I've communicated with on the phone have been excellent. My only issue is nobody explained cleaning, maintenance, or anything like that with the devices. I get a pop-up in the app saying I need to change a wax filter. I have these discs but they don't seem to change anything. I don't know what the periodic cleaning is and what the best way to clean them is. I never got any of that from the home visit.

    Yes Hearing
    Yes Hearing
    Pinned

    Hi Michael - thank you for the review and for being a valued customer! If you have any questions related to your hearing aids including cleaning, please contact our support team and we would be happy to assist.

    Verified purchase

    Reviewed Jan. 29, 2023

    Going through Yes Hearing was cheaper than if I was going through my audiologist. The one drawback to it is once you purchase the hearing aids, you have a three-year warranty on them and if I need to have them corrected, I have to pay for them to turn around and deal with it. So I've been dealing with it myself.

    Verified purchase
    Staff

    Reviewed Jan. 21, 2023

    High-pitched sounds were muddled to me. Without my hearing aids, I can pretty well tell what people are saying as long as I'm looking at them. But after I got my Yes Hearing aids, they were just fantastic. My audiologist was selling the very same hearing aids for over 6,000, and Yes was under 4,000. Yes sends out an audiologist who sets things up, shows you how to set up the programming, and then they can do remote programming from there. There's also a way to connect remotely. When I had one little issue, they were very responsive. They came out that afternoon and resolved it. Everything has been good since.

    The only challenge with any hearing aid is when you're in a high noise area with a lot of reflection. It could be where there's a lot of tinkling glassware, a lot of conversation and whatnot with an overlay of music in the background. But you can tune these hearing aids with different programs, which I've already set up. You just set the program, select the program that you pre-configured, and it does the adjustments. That seems to help mitigate some of the challenges.

    Yes Hearing
    Yes Hearing
    Pinned

    Thank you for the review and we appreciate you as a YesHearing customer. Please reach out to our support team if you ever need any help with your hearing aids.

    Verified purchase
    Staff

    Reviewed Jan. 20, 2023

    My hearing was getting pretty bad. I noticed that if I were standing in a group, I couldn't tell what they were saying. I had gone to a couple of local audiologists and got the same report from both of them. I found Yes Hearing and sent them my audiology report. There are hundreds of hearing aids, four models in each brand. I asked for their recommendation and their staff recommended the Oticon for my particular hearing loss. I had PhD hearing specialist call me and we went through a bunch of things. That was all remote and that was quicker. I bought the top-of-the-line hearing aids and Yes Hearing sent out the audiologist and fitted me. I've been really happy with it. When I needed supplies, the service was really good. Now, I can stand in the crowd here and hear everybody. I can tell what they're saying. Before, I just realized I haven't got a clue about what anybody was saying. I've told several people about Yes Hearing.

    Yes Hearing
    Yes Hearing
    Pinned

    Hi Larry - we're thrilled with your experience with Yes Hearing. Thank you for being a valued customer!

    Verified purchase
    Customer ServicePriceOnline & AppStaff

    Reviewed Jan. 19, 2023

    The hearing aids that I got from Yes Hearing are what I would consider to be one of the top-of-the-line sets. It's about half the cost of what my previous ones were through my insurance. They’re rechargeable. I don't have to buy any batteries. They come with a nice case that recharges and is a battery case. It holds a charge so I can charge them midway through my day, if I so desire. The hearing aids are also Bluetooth capable, which means that I can string music and my phone calls through my hearing aids. I don't have to wear hearing aids and have some other kind of device. I usually have to wear a device around my neck so I could connect to my phone. These are just like wearing a pair of earbuds.

    Yes Hearing contracted with a hearing specialist that came to my house to fit my hearing aids. I didn't have to go anywhere. The guy was about two hours away from me. So he had to drive that far just to take care of my hearing aids. He fitted the hearing aids and adjusted them a little bit higher. So being able to adjust the volume is a nice thing. Because where I work, it's noisy inside, so I turn them down. But I can still hear stuff on my phone. It's really convenient to control the volume using the app.

    My hearing aids were about $4,000. Do I wish they were cheaper? Absolutely. But I'm not sure I would have got as good a quality. Also, they're water-resistant. I was in a car accident and one of my hearing aids was sitting in water because they had cut the windshield out. It rained the next day and there was water in the car. I brought the hearing aid home and let it sit and dry out. Then I put it in the charger and charged it right up. It's been working like gangbusters. No problem whatsoever.

    The only problem that I had is that there's a hearing tube that plugs into the hearing aid itself that provides the hearing piece into my ear. The one on the right side, the hearing aid didn't go bad, but the tube did. I actually had spare tubes here to the house. I had ordered some just to have a pair in case that I needed them. But I don't know what caused that problem. The hearing aids were still working.

    The hearing aid in the right ear connects to the phone and it transfers the information to the left ear. So the battery in the right ear wears down a little bit faster. But I get a full day's use out of them. They charge overnight, and I'm good to go the next day. So I don't really care. Overall, I'm happy with the stuff that I got from Yes Hearing. I would recommend them to somebody if they were looking for hearing aids because of the convenience of not having to leave your house. They'll have an expert come out and see you. Later, I called them up and I got a second charger from them so I could take one to work with me, without having to constantly unplug and plug, and they were able to take care of all that. Everything's been good.

    Yes Hearing
    Yes Hearing
    Pinned

    Hi Ronald - thank you for your review. We appreciate you as a customer. If you ever have any issues or questions, please reach out to our support team for assistance.

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Jan. 18, 2023

    Yes Hearing had a $500 incentive and I wanted high quality hearing aids. My benefits had hearing aids for a couple of thousand less but they weren't the quality that I wanted. Yes Hearing, on the other hand, had that quality so I used them. The person on the phone was just terrific. There's also someone named Caitlin. Whenever I need something like a tune-up, I get to her and she gets back to me very quickly. She's been terrific in setting up appointments and giving me links for who to contact for certain things. I've had very good experiences so far. I had an issue about a month ago and Caitlin set me up with a technician. She fixed it. I have referred other people to Yes Hearing.

    Yes Hearing
    Yes Hearing
    Pinned

    Thank you for your review and for being a YesHearing customer! We're thrilled to hear about the experience you've had thus far.

    Reviewed Jan. 16, 2023

    I was told I would have 3 years audiologists visits at no charge by the salesperson, Chris. After an accident and repair on my hearing aids at approximately 6 months and needed them reprogrammed by an audiologists per the repair information the visit was quoted at $200.

    Yes Hearing
    Yes Hearing
    Pinned

    We aim to provide the best experience possible and I'm very sorry you did not feel like that was the case. Our support team should be in touch with you to assist.

    Verified purchase
    Staff

    Reviewed Jan. 15, 2023

    I got the hearing aids that go in the ear with Bluetooth compatibility. I love it. I've had nothing but good service from everybody at Yes Hearing. The first hearing aids they made were too big. But I tried them out and then I decided, for what I paid for, I wanted smaller ones like I was told. So within a month, they had the smaller ones. I was in Utah at the time and they couldn't find anybody to come right there. But we were going to Arizona, so they met me in Arizona and switched and made them smaller and I haven't had a problem since then.

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 14, 2023

    My hearing loss was pretty bad and I couldn't hear anything. My nephew had had Yes Hearing and told me about them. I called and went the most expensive route with my hearing aids. It was the top-of-the-line behind the ear model. I like it but I don't like is its universal mode. It's the one the hearing aids always default to and it always makes everything too amplified. Other than that, I pick whichever sounds the best or mess with it until I get what I want. I have to do that on my phone as I don't like doing it on the little buttons on the back of the hearing aid.

    These hearing aids are 100% better than what I had, which was nothing. You just have to get used to them. When I don't wear them, my family knows it and they tell me. My son gets on me a lot whenever I don't wear them. My family likes it a lot better when I wear them so I don't ask them what all the time. These hearing aids work that well. But there is still stuff that I feel like I can't hear.

    Yes Hearing
    Yes Hearing
    Pinned

    Thank you for your review! Your feedback is important to us. Please reach out to our support team at any time with questions related to your hearing aids. Thank you for being a valued customer!

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 13, 2023

    Yes Hearing was a lot cheaper. My hearing aids are better for the TV, but it's still not really clear, Sometimes when my husband says something, I don't know what he is saying. I don't think that part ever improved. I like that I can put it on Edge. It's a lot better on the phone, too. I also like that I can recharge and I don't have to buy batteries. I put them on the charger when I go to bed, and I know to charge before I get up in the morning. So, it works fine.

    Yes Hearing
    Yes Hearing
    Pinned

    Thank you for your review. Please reach out to our support team at anytime regarding questions about your hearing aids. We'd be happy to help. Thanks for being a valued customer!

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 1, 2023

    Yes Hearing has awesome customer service. My daughter has the over-the-ear model and they work great. They are completely waterproof so you can go swimming if you want. There's also an app on the phone so she can control the levels. My daughter now has more independence and there are no more restrictions because she can hear everything that she needs to hear. The night she put them in, she could hear sounds again she couldn't hear before like crickets and wind in the trees. Cost is excellent. The hearing aids were about $3,000 cheaper than going through the audiologist for the same thing.

    Yes Hearing
    Yes Hearing
    Pinned

    Hi Jamie - Thank you for your review. We're thrilled to hear your daughter's experience. Thank you for being a customer of Yes Hearing.

    Verified purchase
    Staff

    Reviewed Dec. 31, 2022

    I like Yes Hearing very much. I also like the way that they sent a person to the house to evaluate my hearing and program the hearing aids to work for me. I never had that done like that before. They listened to my wife speak. My wife has a certain pitch that I could not hear very well. I always misunderstood her with every pair of hearing aids I had, including the first type of what I bought from Yes. I heard her the best from that particular brand of hearing aid. They programmed it to her tone and my hearing loss. It's the best set of hearing aids I've had. There are some people and things that you're not going to hear from any hearing aid, but I hear and understand more from this pair than I've had from any other pair. It also worked for my insurance. I was very pleased.

    Yes Hearing
    Yes Hearing
    Pinned

    Thank you for your review. We appreciate you as a valued customer! Please reach out to our support team at any time with questions related to your hearing aids.

    Verified purchase
    Staff

    Reviewed Dec. 29, 2022

    Everything went fine with the rep. The hearing aids are okay. I hear a little stronger with them. Give Yes Hearing a try.

    Yes Hearing
    Yes Hearing
    Pinned

    Thank you for your review. If you have questions about your hearing aids, please contact our support team at anytime and we can assist. Thanks for being a valued customer!

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    Yes Hearing Company Information

    Company Name:
    Yes Hearing
    Website:
    yeshearing.com