Recovery Centers of America’s main concern is patient safety, whether from their addiction, or COVID-19. RCA has implemented new policies and procedures due to COVID-19 regarding pre-screening, medical clearances and limiting exposure to those who are not RCA staff or patients. That said, addiction is a deadly disease and it is important to seek medical help. RCA continues to admit new patients 24/7. Recovery Centers of America (RCA) is the fastest growing addiction treatment provider in the U.S., making treatment for addiction and other mental health disorders as affordable and accessible as any other disease. With world-class clinical treatment in state-of-the-art facilities throughout Massachusetts, New Jersey, Pennsylvania, Delaware and Maryland, every RCA patient is given the highest standard of care and evidence-based treatment with dignity and respect close to where they live and work.
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My wife called and researched, and 12 places would not take me because I was on a certain prescribed medication for three years. She found some woman who gave her an advocate’s number. She called RCA and it was Godsent. The facility was brand new and was really nice. Everybody there was professional and getting checked in was smooth. I got into my room and I slept the first few days because I passed out and the first night, I actually freaked out a little bit. But the facility director, Luke and Christina and all the way down to the RSS's, which handled us were unbelievable. Out of 100 maybe only one or two I didn’t get along with. Everyone that worked there was in the highest percentage you can ask for.
I’m on my 22nd day of my 90-in-90 with AA. I’ve just seen the difference of what people deal with an outpatient approach. First of all, when you get there to detox, they let you detox. It was not like getting ripped out of your bed and saying go. They brought me food because I wouldn’t move out of my bed eventually. In there I thought like they were moving us around too quickly and everything was limited and had time constraints because of the structure from the roll call in the morning, the evening stuff and everything in between but it all makes sense when you leave.
I'm from Long Island, New York and it took me almost 3 hours to get there. It’s a great business model and I told them they should use that and open those places all in the country. They brought in a therapy dog one time and the cafeteria offered everything you could ask for. There wasn’t one thing they missed. And I had an experience with Luke, who’s just a smart guy. He happened to just be in a place where I was in the situation and he pulled me aside. I didn’t know he was the director of the facility and the people on the top to the people to the bottom running the place, whatever role they filled, they really knew what they were doing.
The upper management people understood what they were doing and they were able to implement that, which is so important. RCA changed my life. Some crazy doctor put me on a medicine for three years and I couldn’t get off it. I have young kids. I have a wife and business. I have everything to come back to and live for and I was dying slowly and not knowing it. But it was an amazing 28 days with RCA. They gave me medicine the whole time because they needed to. But they’re also giving you vitamins and melatonin. They’re not overlooking the natural stuff that they could give. They had nurse practitioners evaluate when you don’t want to take something or you needed to be on something. When you needed help, they would be on it.
Not only that, my therapist, also dealt with my wife and not just monitoring me, but taking care of the outside people. So you’re away from your business in 30 days and your kids but to know that there’s a line of communication happening and it’s reassuring that you can do your recovery. When people get in there, some people are angry. Some people don’t wanna go there. But being in my mid 40’s and understanding life a little bit better, I’m fortunate that my wife didn’t get me into those first 12 places she called.
I got an email from RCA about alumni stuff and I’m so far away from the place that if I was closer like a lot of those people are I would have been back there to say hello. I actually missed some of the staff. It’s crazy because the RN, the people that have handled me are recovering addicts, like the RSSs and so you think you’ve been through it all and then people that have been there even worse have gone through it and when you’re maybe freaking out or having a damn moment, they pull you aside and they help you out. Maybe there’s one you didn’t get along, but again there’s a 100 you do and they were able to know what I was going through and they told me what I need to hear. It was so nice to have that. There are people like the therapist that haven’t gone through and gone to study this and they were just as good as well.
Three weeks sober today!! Looking forward. I see how my experience can benefit others. Best treatment center I have ever been to, hands down!! Looking forward to work with the alumni starting to today virtually while I attend spiritual meeting online. Optimistic about the future now as I can share my experience of strength and hope and crush my alcoholism. I would like to personally than Brian O'Neill someday and thank him for his efforts on this worldly efforts to rid society of alcoholism and drug addiction. My brother Dr. Michael ** who works for formally the CDC and currently with ASTHO wrote a book, "Public Health Guide Ending the Opiod Epidemic". I was able to speak with him and is in and out of the White House dealing with this Coronavirus pandemic but took time to speak to me while in treatment. I have a lot of respect for the process of recovery now. Thank you RCA, grateful. Phil **.
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I came across Recovery Centers online when I was looking for a detox to go to and they ended up taking me right in. I stayed past the program for an extra three weeks after the week detox because the place seemed to have a good program for me. The staff there were good and everything about it helped me out. They were very welcoming to me and they tended to all my needs. I was in the prize program and everything that I needed was given to me, or at least they gave me the tools to do it on my own. They gave me a hand with everything I needed to link me up with a place to go after. It was the most comfortable place to go to get started to get your foot into the door with recovery. It was great and it worked for me. I've been sober since.
I live in Wilmington, Delaware and I was at a point where I really needed help. We found Recovery Centers of America online and we looked into their social media. They are convenient as their location was close by so my family could be in touch with me and come to see me on the weekend. When I got there, I was greeted at the door by one of the RSS people. I was in a rough shape and my only concern was procedures. I was clueless on what was gonna happen to me. They processed me and got me situated in my room along with RSS but then I received no information.
If it wasn't for one of the other patients, who I actually did become friends with, I wouldn't even have known where to go to eat dinner. She basically showed me around since none of the staff did that. That was a little troubling because if somebody didn't befriend me and showed me around, I wouldn't have known what to do. I brought that to human resources' attention and she was really great at it. She made an appointment with me right away, came to my room, and I told her my concerns. Communication was mainly the biggest problem. Maybe RSS didn't know what they were supposed to do versus the nursing staff. And of course, I'm in the middle, in the dark, not knowing what to do. In the end, they let me know that they understood my concerns and I was happy with that.
All the tools that I got from Recovery Centers, especially the Big Book, have equipped me to be successful on my post-treatment. I've been attending on all the encouragement that the group leaders gave and the importance of attending AA meetings when one gets out. I was lucky enough that I didn't need an outpatient recovery and they helped me. Along with the help of the therapist, Lisa, I had in there, Sarafina, who works there, was my liaison with the outside and she helped me find a therapist. She was really great, so it made my transition out easy. Also, Dana, who was in-charge of the medical part of my stay, was great in setting up so that I could get medication and then tracking with my doctor to make sure he was licensed for the insurance information. That went really well and I like Dana a lot. She also gave me the shot before I left. I was in Recovery Centers for the 30-day program and I was happy with it.
Thank you for taking the time to submit feedback – we take these issues very seriously and want to listen and make sure we’re improving wherever necessary in order to provide the best possible experience for both our patients and our team members. If you are willing, we would like to discuss the specifics with you. Could you please reach out to 833-RCA-ACTS or RCAACTS@recoverycoa.com ? Please note you can choose to remain anonymous in any communication with our team. Thank you again and we look forward to hearing from you.
I have friends who went to Recovery Centers of America. I went there, too, and everybody was very welcoming upon my arrival. Cassandra was my primary therapist. She and Peter, one of the other in-home therapists or counselors, were amazing help. There were also quite a few nurses who were very helpful. However, I checked into the place because it said on the website that they are a co-occurring unit. During my stay there, I only saw a psychiatrist twice. I’ve been in mental wards before and I was in Sheppard Pratt for a while where I met with my psychiatrist everyday. Still, I’m not on the right meds. It helped being in Recovery Centers of America for the 30 days, being secluded from everything, but things really haven’t changed since getting out.
As soon as I got to Recovery Centers of America, they did all of my enrollment and application and went over a treatment plan with me. Initially, I heard about them through a family member and when I arrived, it seemed like everybody genuinely cared, more so the nurses. They gave me a lot of freedom there and they didn’t make me go do anything. Pretty much, when you're there, you get what you put into the treatment plan. All the resources are there for you but they're not gonna hold your hand and walk you into the classes. Personally, I tried to get out of it what I could while I was there and I was there for 31 days. And until this day, I'm doing well. Also, I wasn’t forced to be there and that made a big difference as people are there for court reasons or whatnot.
Other than that, there was an issue there for a while. When I came in, there were about 40 guys and 15 girls. And within halfway through my stay, it went up to 80 guys and they weren’t prepared for that at all. As far as meal times, we got 45 minutes for meals and we were waiting in line for 45 minutes to get served. Then, we had to hurry up and eat really quickly. They did something about it after I left, but it went on far too long without them taking some course of action. They’d have speakers come in at night and we’d all be in one room. Towards the end, there wasn’t even enough chairs for everybody and people were leaning up against the back of the room.
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I am a mom of a patient at RCA. I never thought I’d see the day that my daughter would stop drinking. She had a great attitude there and came home a different person. I wish I had known about RCA a long time ago. Anyway, thank you for saving my daughter's life????❤️
I had no idea what I was going to be experiencing. I don't think I realized I was in a detox unit until I went to the rehab side. I did not find the detox experience bad. I took the medication, ate lovely meals, and talked to different people, psychiatrists, and doctors. I had a lovely roommate as well. Then, when I went to the rehab side, I was scared out of my mind. I didn't even wanna leave the detox unit not even knowing what it was.
They brought me in there and I saw in the living room a whole group of women clustered together. They were all younger. But I was assigned to a woman about 10 years younger than me who was wonderful. She was an educated lady, so I had nice conversations with her. She and I bonded right away. She was wonderful and she gave me privacy. She really didn't put her television on, so I felt very secure. There was a lot of swearing and one girl that was really over the limit but I adjusted to it. And slowly, we started bonding one by one. I felt accepted right away. When I would go to the living room, I was very quiet. They had crayons there and gel pens and I started drawing, which I never knew that I liked to draw. I started drawing to keep my mind busy. I talked during the sharing moments. I talked a lot about my granddaughter who I adore and I'm very close with. And when I shared her age, we all bonded.
It was an awesome experience and I would recommend it highly to anybody. It is exactly what I needed. I got my five-month coin yesterday. I go to as many meetings as I can, including the Early Nooners, the Happy Hour, and I go to the AWOL. I went to as many AA Meetings with Friends of Bill W meeting from the cruise. I met lovely ladies, one was an entertainer on the cruise ship. Another woman was my age and we bonded again. I'm even friends with them still today. I'm trying to do my 12 Steps. I have a sponsor, so I'm really dedicated.
The only negative I can say is that I'm in Medicare and I have a supplement, the RCA did not accept that. In order to get accepted in, I had to get two credit cards with a net charge of $5,000 each. I left there with a balance of $12,500. It was upsetting because out of 25 ladies, I was the only self-pay. A lot of them were on welfare cases because the majority of them had been in prison and were there because it was either stay in prison or do a treatment program. The night I gave the two $5000 payments, I was told that there were scholarships being offered at RCA to help me to pay for the remaining balance. That really made me feel secure that night that I literally begged for RCA. Once I went to RCA, I asked right away for help with the scholarship and I was kinda given the runaround.
Finally, I went to the account manager, Anthony, and he said there was no such thing as a scholarship. Then, I talked to another accounting person and she said she was gonna see what she could do to help me. This was all done the first week that I was in. I said I didn't wanna leave there a month and not have any resolution to my request. I had one from Mike who is still there. I had very wonderful conversations with him. He seemed sincere that he was willing to get me help. I called him the week after I left and he took my call. He said he was still working on it and that nobody that he knew had ever gotten any scholarships.
One night, we were in our AA Meetings and one guy spoke and said how he had gotten a scholarship at RCA the year before. So, I had proof that other people had gotten scholarships. But ultimately, I never got any help. I ended up talking to somebody in Chicago and they said whatever scholarship amount of money that was available was used up the month of August. I said I was there half of August and half of September. He looked into the money for September and said they had no money for September either. So, I really got the runaround. And $22,500 when you're 73 years old is a lot of money. I had to empty out my bank account.
They wanted me to pay $550 a month and I told them I could not afford that. They brought the payment down to 100. With the surgery I just went through and the two cancer surgeries my husband had had since May, I told them I can't pay the 100. So, they brought my payment down to 55. But, ultimately, I said I'll never get to pay this off. It was gonna take 12 and a half years to pay the $100 and now down to 55, it's gonna take 24 years to pay them. It's ridiculous. I asked if they couldn't give me help while I'm alive and nobody is listening to me. That is my only negative thing. If somebody that was my age group wanted to go to RCA, I would tell them it's a good place to go but to be prepared to pay $22,500 out of pocket.
My sister was a patient December 2019. Her experience was overall very positive. I was appreciative of the overall care at the CSS department. It was amazing that she was able to receive the care she was with constant computer crashes, shortages in staffing and a lack of psychiatric nurses/NP's on the unit. Chris was amazing as was MC in CSS. I did wish that communication would have been better in detox. I was impressed with the meetings and the extra concern given by Chris. There are patients that take extra time from the staff because of psychiatric disorders which take away from the time with the other patients. When staff is overwhelmed, their morale is less and they're not able to give every patient the same amount of attention.
I knew a treatment was needed and it was the right thing to do at that time. So, I looked up at options for myself online and chose Recovery Centers of America. So far, everything’s fine. Most of their staffs were good. But they lost a couple of my clothing items that were quite pricey when they did the assessment. So, they had to give me a gift card to try to compensate for it. But there was sentimental value to it because it was my husband who gave it to me and that was the reason why I went there with it. So that definitely rubbed the wrong way. Also, there were a couple of nights when they gave me the wrong meds. No one said anything until I said, “I’m not feeling well,” two days in a row. And that was when they found out that they were giving me the wrong meds at night.
Furthermore, I was expecting a bit more of the therapy in there, rather than just a once-a-week “How you doing?” It wasn’t in-depth, like the core issues as to why we have it and why we’re there. Sometimes, it would be great to dig into it a bit more, but they said, “You could do that after.” And I thought that in a controlled environment, that would have been a good thing for a start. But that’s all right.
The girls there and I were all in the same boat when we were talking. When they were doing the discussion, it’s sometimes very repetitive. I know that we’re trying to instate some type of routine. But sometimes it’s good for the people that have gone through it and absorbed it, and they’re good to go for the next step to have that kind of next step ready for them to take, instead of lingering on things that they already had done and are okay. Recovery Centers of America has the first responders group and that was what saved my stay. Had it not been for Tony and that group, I probably would have left because of the clothing and the meds, and things that were piling on that were just very frustrating.
Our 20 year old son entered the program here and for 30 Days was given unbelievable care and services. We were immensely impressed with the facility, the employees, therapist and everyone we came in contact with. Their professionalism and Dedication to their work was truly evident. Our Son is Home; We are all very Grateful for their care and the results.
Recovery Centers of America author review by Erica Spiegelman
Recovery Centers of America offers in- and out-patient recovery therapy for people with heroin, opioid and alcohol addictions and those with mental illnesses. RCA also treats cocaine addiction. It has centers in Delaware, Massachusetts, Maryland, New Jersey and Pennsylvania.
Treatment focus: Recovery Centers of America focuses on heroin, opioid and alcohol addiction and mental illness. They also help families of people with addiction learn to cope and help the person they love.
In-patient services: Recovery Centers of America’s in-patient recovery programs include 24-hour nursing care, psychiatric and psychological services, individual and group therapy, relapse prevention and intervention, medication monitoring, discharge planning and help with re-entry into the community.
Out-patient services: If outpatient services are right for you or your loved one, RCA provides both intensive and general services including individual and group therapy, family and couples therapy, 12-Step recovery and meetings, and psychological and medical services.
Admissions: RCA will provide a free and confidential assessment to see if recovery services are right for you or your loved one. They also provide free insurance verification and door-to-door transportation in most cases.
Locations: There are six in-patient treatment centers: Danvers, MA; Westminster, MA; Earleville, MD; Waldorf, MD; Mays Landing, NJ; and Devon, PA. RCA also has out-patient options in Manahawkin, Voorhees and Mays Landing, NJ; Danvers, MA; Devon, PA; and Wilmington, DE.
Recovery Centers of America Company Information
- Social media:
- Company Name:
- Recovery Centers of America
- 2701 Renaissance Blvd.
- King of Prussia
- Postal Code:
- United States