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Recovery Centers of America
Recovery Centers of America
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(877) 230-8394
Overall Satisfaction Rating
4.43/5
  • 5 stars
    126
  • 4 stars
    44
  • 3 stars
    18
  • 2 stars
    2
  • 1 stars
    5
Based on 195 ratings submitted in the last year
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Recovery Centers of America

ConsumerAffairs Accredited Brand

Recovery Centers of America (RCA) is the fastest growing addiction treatment provider in the U.S., making treatment for addiction and other mental health disorders as affordable and accessible as any other disease. With world-class clinical treatment in state-of-the-art facilities throughout Massachusetts, New Jersey, Pennsylvania, Delaware and Maryland, every RCA patient is given the highest standard of care and evidence-based treatment with dignity and respect close to where they live and work.

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281 Recovery Centers of America Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 7, 2018

I’ve been to a lot of treatment centers and Recovery Centers of America is the best by far. They are my first recommendation to anybody who’s seeking treatment. I’ve been in recovery and in and out of the room for about five years. And every time that I get sober and even on the times when I’m using, there are things that I learn that I then use as reference or that I can use to build on a skill or a coping mechanism to help me improve my state of wellness. Having staff members who were also in recovery was an essential part of my positive experience at Recovery Centers of America. The information is not as formidable to a newly sober or a newly recovering alcoholic or addict. So it’s definitely essential to have people with 4, 10, 20 or 25 years of sobriety working there.

Horace has been sober for 25 years and he was at Waldorf. He made a phenomenal impact on my life, not just on my recovery, because I see things at a different perspective. He motivated me by being the person he became in recovery. I asked him what he did that kept him sober when he got out of treatment and he told me that he went to meetings 2-5 times a day. He was also in an intensive outpatient program in seeking therapy and treatment outside of the rooms. He told me to get a sponsor and work the steps. That was what he did and that’s what I’ve been doing. In fact, I’ve been doing all the things that he said that he did. He didn’t tell me to do it. I asked him what he did, hoping that it may guide me into the positive direction that I’m aiming for, and so that I can implement everything that he did into my recovery. I wanted to learn from someone whom I had a lot of respect for.

Chuck was exceptionally helpful in my recovery also. My case manager, Suzzie, also helped me get into an excellent next-step situation. She provided an opportunity for me to get into a sober living house where I wanted to be. I was really appreciative of the staff that was there, even including the staff that’s no longer there. When I heard that some of the assessors and the staff members were no longer there, I was disappointed because they made a huge impact on my recovery. It was a wonderful experience overall.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Oct. 6, 2018

My experience with Recovery Centers of America was fantastic. I like the goodness and friendliness of some people. I learned over the years of being around that a person's experience was all in the approach. Some of them approached nastily. I didn't give anyone a hard time. I had already sat down. All the guy had to do was explain things to me. He didn't have to yell at me. I also had so much to say at one of the meetings that the CEO pulled me into her office and we talked for an hour.

I’m recovering and I know better. Kids today are dying out there. They’re looking for the way out the door and not the way in. They wanna go home to their wife and say they're not getting help at Recovery Centers. They want to say that the lady hurt their feelings and that she was mean and didn’t treat them right. If people couldn't help an alcoholic, they shouldn’t hurt the alcoholic. The only time you should look down on an alcoholic or an addict is to pick them up. I felt that a few of them could have some lessons in mannerism. If they don’t have empathy, they shouldn't get a job there. Some of them wanna play police. We don’t need the police. We need help.

Some of the people were absolutely fantastic though. I came off the streets. I didn’t come out of my house because my wife and kids didn’t want me. I had no underwear and they got it for me. It doesn’t have to be the big miracle thing, little things mean a lot. The caring and feeling like a human being again helped. Laurie, a tech there, and also another lady were fantastic.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Sept. 21, 2018

When I arrived at Recovery Centers of America, I was very distraught because of my health situation and it was later in the night. It was uncomfortable and then there was an issue with insurance so that delayed it even more. My insurance did cover but that exacerbated the whole situation. The staff was really nice though. I did IOP there and in retrospect, it was a bunch of nonsense and I felt let down. But their group leader was fantastic. She was one of the reasons that I kept coming back to the IOP. But she left there last week. She was just not recognized or acknowledged for the great work that she did. And that left a bad taste in my mouth.

Also, I'm not a smoker but gums were like my cigarettes. All I wanted to do was to chew gums but they would not allow me. I took it up with my therapist so many times but every time, there was a different stupid excuse why I couldn't have it. They came up with every BS excuse that they could. I understood that I was in rehab and they were trying to discipline me but it was ridiculous. On the other hand, the women there were smoking their faces off whenever they had three minutes. So all those women are gonna have lung cancer but I couldn't chew gum. It sounds silly but it frustrated me beyond.

Towards the end, my mom would sneak gum in for me and every night we had an AA meeting but one night, I accidentally dropped my gum. Some of the people were like, "Oh my gosh, you have a gum?" They were so excited. Other than that, somebody also stole a 400-dollar pair of sunglasses from me. I probably should not have brought them. But at the same time, there was no reason for someone to steal them. I'm really pissed off about that.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Sept. 11, 2018

I wasn’t very pleased with the experience I had with Recovery Centers of America at all. Taking everything, I learned some things at RCA, but I do not believe the staff was certified. I went in there without paying an insurance and I was confused as to how RCA prorates with people that have insurance. For instance, one girl that lives here around my neighborhood who graduated at the same time I did had an $80,000 bill whereas mine was $35,000. She had insurance and paid $150 out of it. I feel that RCA prorates and I don’t believe that their billing system is correct, but I could be wrong there. I tried to ask to get a grant or some sort of reprieve for it because I did not have insurance and they weren’t conducive to that end of it. The people that led the meetings seemed to be very young and new to the center and didn’t have very much experience. I have been to other rehabs before and have exceeded more experience than the people there.

I know my therapist and she was good. She was registered, as well as my counselor. But the ones that were instructing the classes weren’t certified by any means to sit there in class and instructor meetings. The clients ran the meetings more than the people leading the instructor meetings. It was bogus. I’m 58 years old. It’s okay if a family is sending their child to try to detox because they wanna save their child, but I’m an adult.

The people that walked me through the rooms or around the building were never on the same page. One person told me one thing and then another person said another. I told that person that the other person just told me this and that person needed to go talk to them. I voiced my opinion a couple of times about how they all need to get their stuff together and everybody needs to be on the same page because they have people trying to get better and go by rules applied by RCA standards. However, the staff can’t even apply the rules on their own and they did not stick to those rules to any of the clients that were in there. People went and slept in their rooms all day long except for when they came out to eat. Also, there was a particular person that graduated a couple of days before me that was an isolator. I saw that nobody helped him try to come out of his room and get him going.

The RCA facility itself was clean and beautiful, but that doesn’t disguise the people that are running it. It wasn’t just menial things. There were nurses that were rude to clients and nurses that were dispensing wrong medication. Also, when somebody asked for their medication, they said no. They couldn’t have it because it had to be doctor-recommended although it was already on their chart. They were looking at somebody else’s chart. The way RCA was advertised, they would have a psychiatrist and a doctor on hand 24/7, however, they didn’t have anybody there, although they had nurse practitioners. RCA has false advertising and I hear on the radio every day about them trying to promote their business. Unfortunately, I believe that the RCA that I went to in Waldorf only happened to be four months old and they didn’t have it together. I also heard that employees who worked for RCA quit there and I don’t blame them.

At one point in time, I was thinking about putting a class action lawsuit against RCA. I had eight people that were willing to back me on it because that was what the lawyer said that I needed. At the same time when I spoke to the lawyer, he said that with the money that it would cost me and the money that RCA had to back them, they would beat me one way or another. So, he wasn’t willing to take the case and referred me to another firm.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 19, 2018

I was going through some things and then my wife had registered me for a place. She called up Pathways but it was pretty full and they didn’t have beds. I needed to get somewhere immediately, so she looked online and found Recovery Centers of America in Waldorf, MD. I’m from Upper Marlboro, so it’s about 15 minutes away. She took it upon herself and I went to Recovery Centers of America.

It was my first time in a rehab. At first, I was pretty scared and worried about what I was getting into. Upon arrival, I looked around the building and it seemed to be pretty nice. I met with a lady named Deborah and she told me all about the rules and regulations. And then, I went to intake with the young lady, Crystal, who was very nice. She made me feel a whole lot more comfortable. I’m a cigarette smoker, so she gave me a chance to smoke my cigarette while she was checking me in.

I’ve been telling everybody about Recovery Centers of America because it’s a very nice place if you have a problem. The comfortability is nice and the staff is great. You can get a lot out of RCA. You have a certain RSS at RCA and that was just phenomenal. They made me feel very comfortable even it was a time when I wanted the AMA. A young lady talked me out of it. The first couple of days being on blackout was frustrating, but I understood the concept of it. After that, it was pretty cool. However, as the program went on, you get like you wanted to come home and do your thing again. But there were a lot of good people there like Harris, Chuck and Jay who kept me from AMA. The group itself came together by about Day 7, and the group started to know each other a little bit more. It became more of a family bond and it just was a good experience overall.

One thing that is needed at RCA at least in Waldorf though is like myself who is willing to go to speak to some of the newer patients and tell them that we have stayed in those rooms and sat in those chairs and now in recovery. That should be brought to someone’s attention because they have a couple of people who come in, but it’s normally the same AA group or NA group, but those are people who have never stayed at RCA.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 19, 2018

It was a great experience! I was at RCA Devon and the staff went above and beyond for me. Even though I was on the fence and had a poor attitude they still treated me like I was family and did their very best to help me. I've been to many treatment facilities and never have I felt so welcomed and cared about right the very start. I left early because of mine own issues and even then when trying to leave the staff were so concerned and tried everything they could. My counselor even cried to me. Never have I experienced care like that anywhere, and it's the reason I chose to go back a month later and they sent me to RCA Waldorf, Mayland. It was the same feeling even though they were only open for a month or so I never felt more welcomed and cared for. The counselors there were amazing, really knowing how to get down to the core of my problem.

The groups were beneficial and the information I got about my disease was the best I have ever gotten. Like I said, I've been to many treatment facilities and RCA was still able to teach me new things and give me hope that I've never had before. I would recommend this place to anybody they treat you with dignity and respect and like a human being, not just some number to fill the bed. Thank you guys for everything. I'm coming up on 70 days clean and sober and without you in the beginning I would not be here today.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 12, 2018

My dad is a construction worker who was working on the site of Recovery Centers. So when I was finally ready to get help, he brought up RCA. The place was really big, clean and everyone seemed to be really nice. I liked how they had a counselor, a case manager, and a trauma therapist. To me, from going to other places, I feel as though RCA had a lot more help there. Dee and Anj were two of my favorites among the staff. They were always there to help and talk to. They made me feel comfortable in my first couple of days there. The staff at RCA was really caring.

When I went in there, I wasn’t sure what to expect and if I really wanted to stay but I knew I wanted to stay sober. I felt that this time was different and I took all the help and the suggestions that were given to me. I also liked how everyone was in recovery as well. So overall, my experience at RCA was great compared to some places where I was just a number to the people that worked there. RCA seemed to care if I was gonna stay sober or not when I left. I would definitely recommend for somebody to go to Recovery Centers of America.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 9, 2018

I've been to treatments before, in 2010 and 2011, but I went for like a week and left. I've gone to six different treatment facilities but Recovery Center is hands down the best place I've ever been to. I live outside of Philadelphia, Pennsylvania and they built one in Devon, which is not too far from my house. I didn't have private insurance and they gave me a scholarship but that time if I wanted the scholarship, I had to be there that day, which was a Saturday. It was about 4 o'clock in the afternoon when I called and they were like, "Yeah, we can get you in today, but you have to make it down there by today," and it's like a three-hour ride. I got on the train about 9:00 PM and they picked me up from Washington, D.C. which was like a 45-minute drive. Their decision to go out of their way to pick me up was a big deal.

They offer the best amenities. Patients have a TV in their room, which is unheard of in a rehab facility. They have a basketball court, a gym, yoga sessions and they have church every Sunday. They also have a case manager, a family therapist and the patient's own individual therapist. They have a psychiatrist. Then, I had some medical issues and the nursing staff was very hands on. They went above and beyond to make us feel comfortable. When the staff pass by us in the hallway, they talked to us and asked how we were and how we felt.

I stayed there for 29 days and they got my outpatient set up before I left there. Despite the fact that I'm from Pennsylvania and I was in Washington, D.C. they made all the calls necessary where I had my outpatient therapy set up. The only thing is, they were only about three months new when I was there. I could tell that they were still working out kinks like with the schedule and staffing situations. Other than that, everyone made me feel like they care and that the patients always come first. I will recommend Recovery Center to anyone.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 3, 2018

A family member told me about Recovery Centers of America, and all the people there that I dealt with were very good. My personal therapist was great, as with all the therapists, and all our assessors were very good. In that experience, I learned a lot about myself and the disease. It was unexpectedly good. In my first stay there, I reluctantly went in, but it turned out to be very good because of the facilities and the staff.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 2, 2018

Upon my arrival at Recovery Centers, everybody was really nice and quicker than usual which is good because the process may take long with other rehabs out there. The facility was very nice and the rooms had two beds and televisions. They have trauma therapy and all the counselors have time with therapy. Recovery Centers is really good and it helps patients set up with a plan with the caseworker. Instead of just having one person going through everybody, they have a couple of different people.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 30, 2018

My experience with Recovery Centers at the New Jersey location was awful and the techs were very nasty. It seems like they didn’t really care much about my sobriety as much as the counselors and the supervisors. They put their all into the groups, but there wasn’t an education and we didn’t get much out of it. They just slacked along. On the other hand, the one in the Southern Maryland, Waldorf location was amazing. Everything about the facility was great and the entire staff was good. The spirituality and the aspect there helped me. They didn’t force it, but they kept repeating it saying that it was necessary and it made me care this time.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: July 27, 2018

I had a very good experience at Recovery Centers of America. The place was really nice and the people were really helpful. They gave me a lot of information and I learned a lot of stuff that I didn't know. For the most part, they really brought out a lot of stuff that would be preparing you for what you're gonna be dealing with when you get out and they talked to you how to deal with it. Anybody that I knew that needed a treatment center like that, I would definitely recommend them.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 25, 2018

A family friend that we’ve known for several decades now, currently works in the addiction treatment field and he recommended Recovery Centers of America. I had a general feeling of panic and nervousness when I arrived there. I was gonna be in a place where I didn’t know anybody. I had never been there before and hadn’t really heard of it before but I was gonna be there, separated from people like friends and family so it was very scary, confusing and stressful. But other than that the experience was very smooth and very good. And it ended up being a very easy transition.

The staff was phenomenal. I was very warmly welcomed by all the staff from the admissions to detox. They made me feel comfortable. Like when I said, “I’m scared to be here.” They said, “Oh, don’t worry. Everyone’s great here. The beds are so comfortable. There’s nothing to be scared of.” They eased my mind. And then when I transitioned upstairs to the treatment unit, they also welcomed me pretty warmly. If I had any questions they always answered them. If I wanted to ask, “Hey, how is this gonna work? When am I transitioning upstairs?” They were perfectly upfront.

And if they didn’t know the answer they would direct me to someone who did. Our assessors, Amy, Susan and Joel, were amazing. Not that they all weren’t amazing staff members, but those are the ones that were the most friendly and helpful. And Wendy down in detox was also amazing. All the staff down in detox made it a point to come up, visit and check in especially during the first few days of the transition. Wendy would always come up and whenever she did she would always say, “Hey, how are you doing? Is it still going okay for you?”

Also I felt the handouts and the worksheets and all of the materials that they gave us were very informative. It’s one of those what to expect afterwards kind of thing. I still have them and they helped me walk through what the next steps would be. We discussed sober living, like a sober house versus an IOP. They also gave me leaflets and brochures about different sober houses. They were more than willing to let me experiment with different recovery groups like AA versus SMART Recovery and see what would work for me. So they were very helpful.

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Rated with 1 star
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Verified Reviewer
Original review: July 20, 2018

I admitted here on July 4th, and from there on in my life changed for the worse; was there for alcohol detox so I could have an operation, sounds simple, but my first day there my ** medication was taken away and I was given a dose of ** (which makes no sense) and numerous **, and other, unexplained by staff psych meds, which I did not need nor was ever prescribed! By the third day I stopped taking the meds and was basically left to rot in my room with no food or drink offered or my blood pressure checked, all while still not having my **, which I started to feel the effects of withdrawal from; and was still not tended to for at least 5 days. Never saw a doctor thru all of this, my fiancé had try to contact the facility and was never given my status as well as me not being told that she had called. I woke up on my last day there to find nobody at the front desk or a nurse that is said to be on site 24-7, another lie.

At that point I realized I need to leave here or I’m going to die. Also, I lost 23 pounds here. And upon leaving I was told that they were unable to get my personal belongings (cell phone, wallet etc.). I replied that my lawyer could call am maybe expedite the process, 10mins later I had my belongings and was finally free to go. It was a horrifying experience that no one should ever go thru. I saw that another of their facilities was shut down due to numerous deaths, had I known I was going to be treated like an animal I never would have gone, I feel violated on so many levels. Lastly, the meds that they had given me made me lose my sight at which point I was told to drink Gatorade and was never given any, and again still never saw a doctor.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 20, 2018

I had a great experience at Recovery Centers of America. Checking in was very simple and there was a great guy named Charles who I knew throughout and helped me out through it. My therapist, Tiffany, was right on point. I got a lot of help from her. I went there mainly just for detox as I only drank for a few days. I ended up staying for 28 days so I got a lot out of it, from the detox standpoint, with the meetings and how comfortable the building was.

The facility is great. The people there were really courteous and they made sure that they took care of my belongings. They were also super knowledgeable. The facility was very secure, with a wonderful gym, comfortable beds and everybody was getting into it. I've been in recovery a lot of times and it's really hit or miss but Recovery Centers of America is the best place I've ever been in my life. The place I have been to before just stowed things in the corner. Also, I went to a place before and they lost my telephone. It was a complete and different experience. I'd recommend Recovery Centers of America to others.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 19, 2018

I called Recovery Centers of America and the rep was very cooperative. She was very knowledgeable and I felt really comfortable with continuing the conversation and going forward. The check-in experience was very good. The staff told me pretty much what to expect and they treated me very professionally. They were awesome, courteous and friendly. They understood what it was to go through what I went through. Recovery Centers of America made sure they got me mentally prepared and ready for what I need to do to step out of that door and continue the recovery. My experience with them was very good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 13, 2018

My family found Recovery Centers of America for me, and they forced me to go but I'm glad I went. I had a urinary tract infection so they had to take me to the hospital before I could check in. And when I got back for the check in, the lady was real nice. She asked me all the questions and it took about an hour long. Even so, it was fine and there was no problem. The staff there were nice, helpful and caring. My counselor, Joni, was really good and I liked her. She was very laid back. She let us talk and that was what we did in our group. The experience has definitely helped me. I'm clean and sober now. Overall, going to Recovery Centers of America has worked and they've been unbelievably great.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 10, 2018

My son had Recovery Centers come get me. It was nice when I got there. I had a hard recovery and I was really sick but they were really attentive to me. They were really good and a nurse was there. They came in with ginger ale and crackers and they brought me to the hospital and gave me intravenous fluid. They had the experiences that I had with alcohol and drugs so they knew what I was talking about. It worked out really good for me. All of the staff was fantastic. I went right to another treatment place but I learned a lot then and it helped me a lot.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 28, 2018

I’ve always been a social drinker but in the last few years it got worse and it started to scare me. I was gonna stop drinking on my own but I just couldn't do it. When I decided I needed treatment, my husband went online and looked to see what was compatible with our insurance. Recovery Centers of America got a good overall review.

RCA's place was very nice in appearance. I was very scared, very nervous and very ashamed, and they treated me very respectfully. I did appreciate that very much. The staff were very nice. I had a primary therapist and we met privately and in groups. She was very good. She got me to get outside my comfort zone. She was very fair and I think she really did a wonderful job with me.

They also have the rehabilitation support specialists. They were wonderful. They did groups and it really was a well-designed program from my experience. There was some complaining with some of the younger patients and it was mostly for good, because they weren’t able to socialize with the male population as much as they like. It was very well supervised. The reason I went there was I needed professional help and I’m not a professional so I took advantage of it. I did everything they asked me to do and I really learned a lot about myself and had wonderful experiences. I can’t tell how many wonderful people are employed there. I can’t say one negative thing.

Right now, I’m feeling very good. I also have very good family support. I think that’s very important. When I first came out, I got involved with AA right away, going to meetings and doing the steps. I initially got into what they call a PHP, which was partial hospital program and that was every day -- Monday through Friday from 9:00 to 2:30 and that was two weeks and now

I’m in what they call IOP, which is intensive outpatient program and I’m currently in my second week of that. That is Monday, Tuesday, Thursday, Friday from 9:00 to 11:15. And I’m back to work. My work was very supportive of me and I’m very grateful. I had a case manager who handled all my insurance and my aftercare and they got me set up. I l left the rehabilitation center on a Thursday and I went right to the Malvern Institute. I did the interview there and then I asked if I could start Monday. I didn’t wanna start the next day because I just wanted to get acclimated. I wanted to get some meetings in and try to network a little bit. But they really were helpful. And I also had what they call a family therapist, which he was very wonderful in keeping me in touch with my family.

There was a five-day blackout period where you can’t really speak. If he was in the room, you could make a phone call on a speaker phone. There was never a privacy. But it was at least reassuring to be able to talk with family members. I really wanted to get better. I think some people go in RCA were either forced or court ordered and I think a lot of them, especially the younger ones,. And they’re very nice people even to the patients. They really gave a lot of bonding time. You really got to be in a relationship. It was really nice. I think some of the patients just were not happy and most of it had to do with regulations. But I thought all the rules were very fair.

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Recovery Centers of America response

Hello Jeanmarie! I am happy to hear you’re feeling good. Thank you for your feedback. Do you want to help alumni, families and friends maintain a life in meaningful recovery? Do you want to help plan activities, meetings and events that promote community, networking, service and FUN in recovery in your neighborhood? Do you want to save lives and join a rapidly growing recovery community of inspiring, dedicated, and compassionate souls? If the answer is yes to any of the questions above, please call 610-994-2908 or reply to this email to learn more about volunteering for the Alumni Association or events near you. Alumni, families friends and current patients get so much out of their involvement in the Alumni Association, I have no doubt you will too.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 24, 2018

I really appreciate my stay at the Recovery Centers of America. They did great work with me. I was pleased that they picked me up in an unmarked vehicle that didn’t reveal to my neighbors who was picking me up. And it was a nice car, so it could have been anybody, like someone taking me to the airport. It was cool that the car was filled with snacks that were decent. Plus, the driver was very nice and friendly. And when we arrived there, both staff and faces were very welcoming. The facilities where I stayed were gorgeous too.

They had a lot of wonderful staff people. And while they weren’t all perfect, I had a lot of staff members who went above and beyond to help me and support me and make my stay comfortable. There was a time when they changed my room, but the cleaning staff was busy so they forgot to clean the shower stall. I didn’t discover that until 11:30 at night and I didn’t want to clean it myself. It was really dirty because of some other client that was there before me so I said something to them. A nurse came, got on her hands and knees and cleaned the shower stall out. I was amazed that a nurse would do that.

Also, it was unsolicited but the same cleaning lady who had forgotten to clean that shower came back to me and profusely apologized. I didn’t expect that from her, but she pulled me up specifically to tell me about that. Because I was treated so nicely and it was such a nice facility, I can have less feelings of guilt and shame about what I've been through, which helped me stay focused and not beat myself up. But they could improve their group programming and cultural competence.

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Recovery Centers of America response

Hello Duane! Thank you for your feedback. Do you want to help alumni, families and friends maintain a life in meaningful recovery? Do you want to help plan activities, meetings and events that promote community, networking, service and FUN in recovery in your neighborhood? Do you want to save lives and join a rapidly growing recovery community of inspiring, dedicated, and compassionate souls? If the answer is yes to any of the questions above, please call 610-994-2908 or reply to this email to learn more about volunteering for the Alumni Association or events near you. Alumni, families friends and current patients get so much out of their involvement in the Alumni Association, I have no doubt you will too.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 22, 2018

Recovery Centers of America can be found through Google search for good rehabs here in Philadelphia. I called some sort of help center and they referred me to RCA. The check-in process was quick, friendly, easy and hassle-free. They are very nice to me. They helped me out. I was sick and throwing up when I showed up. They didn't make me feel embarrassed or anything. They really made me feel okay with it, brought me trash can and brought me tons of foods, drinks, snacks, kept making sure I was okay. So they made me feel really welcome.

RCA helped clear my mind up through detox and through making me feel safe and comfortable there. So I stayed and just staying there opened me up to other people, let me explore my own thoughts, attitude, behaviors and stuff I was dealing to like cope with things and how I was doing it wrong. It just really let me essentially explore my mind in a safe, positive way. I really like the community especially the people. I don't know if they actually intentionally did it or what, but the community was really nice. And I would say that the patient advocates or patient managers really know what they're doing and they really point out the best things for you and you kinda realize that once you go through the process, that everything they said was best for you.

Recovery Centers of America is an awesome place. They have good food, great people and good coffee. The tech staff are really nice and personable. I would definitely recommend it to friends. I would tell them it's a little disorganized because they're still growing. Some of the supervisors are rude and need interpersonal training skills such as that woman, Patty. But since they're not interacting with us on a daily basis, I would say this place definitely goes if they're trying to get clean and sober and if they need to go to a place that also really helps them out with any sort of aftercare, which is important.

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Recovery Centers of America response

Hello Paul! Thank you for your feedback. Do you want to help alumni, families and friends maintain a life in meaningful recovery? Do you want to help plan activities, meetings and events that promote community, networking, service and FUN in recovery in your neighborhood? Do you want to save lives and join a rapidly growing recovery community of inspiring, dedicated, and compassionate souls? If the answer is yes to any of the questions above, please call 610-994-2908 or reply to this email to learn more about volunteering for the Alumni Association or events near you. Alumni, families friends and current patients get so much out of their involvement in the Alumni Association, I have no doubt you will too.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 16, 2018

I was very depressed and intoxicated. When I arrived at Recovery Centers of America, I was treated very fairly to the point that I stayed. I was just grateful that it was some kind of help for myself to come out of my depression. At first, it was kind of hard because I wasn’t used to certain rules being an adult, but it was necessary to keep pace in order with all the patients that were there, so I dealt with it and it was good. The staff and the nurse were very nice. Also, talking to the therapist that I had helped me a whole lot because of my emotions and problems. This was my first time ever going into recovery and I made it. Now, I don’t feel thriving and I'm not drinking, crying and depressed. I'm back working and still very happy. For people who need help, Recovery Centers of America would be the place to go.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 13, 2018

I was in a detox program with BayRidge in Lynn, Massachusetts and at the end of my time there, they told me they were gonna be looking into a treatment program for me. And there were two of them they were looking at, and I’m so happy that they pushed me towards Recovery Centers of America. When I first checked in at RCA, it was late at night but the staff was extremely welcoming and super helpful. They were very warm and comforting. I walked in and the vibe was amazing. It was such a beautiful atmosphere. I didn’t feel the words “treatment” and “recovery”, which were scary in themselves and when I looked around, the surroundings were absolutely beautiful and clean. I felt like I was a decent human being. It was an awesome experience.

I did the 12-step program.And they looked into after care for me and they gave options. They have advocates for me all over the place but they have this do-your-own self-advocate as well. I talked good about RCA to everyone who is in need of information about treatment. RCA has great case managers to work with you along the whole way. You won’t feel like you’re gonna miss out on anything. The treatment is confusing and scary, and so, it would really be nice to feel you’re not alone doing that.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: June 2, 2018

My experience with RCA wasn't that great. Our time first time there, we went to have a family session, but Robin, the family counselor, had never met with my daughter. She didn’t know what she looked like nor how old she was. I was totally disgusted that they even wasted our time to have us come to a family meeting when she hadn’t even know why my daughter was there and what prompted her to come there. And it's their job to know the people that the insurance is paying them to take care of inside and out. So, I talked to their CEO Mike Stuart about all of that and he was very responsive once I got him involved. Also, the girl at the front desk was extremely rude. But other than her, the people in the facility who I've dealt with were very nice. My daughter also like the people there. They were able to talk her off the ledge a bunch of times and they were able to calm her down and make her think more clearly about things.

The facility used to be a hotel a couple of towns from where I live and it physically is very nice. However, it's unsecured. The doors are not locked, so you don’t need to buzz and anybody could walk in right off the streets. Two of the four times I went there, there was nobody at the front desk and I proceeded to wait at one time over 12 minutes before anybody came to greet me. Then in the front main foyer, people were just walking in to check in high. If I have smaller kids that were with me, it wouldn’t have been very good.

Another thing that bothered me the most was that RCA discharged my daughter on a Thursday and dropped her right back off at her boyfriend’s house who proceeded to get her high that night. She overdosed twice the succeeding days. There was no arrangement for her to continue on to a sober house or to continue to a halfway house. So, the facility letting her go home and putting her back in the same environment made me feel like they took $25,000 so much so I've called the insurance company, Med Health, and asked them to hold any payments until this has been all worked out. I thought it was kind of a scam. For $800 a day, they should have taken care of my daughter. Besides having great food and drinks, there needed to be a lot of very intense commitments and therapy which didn't happen.

I also had asked RCA to watch her there 30 days and work with her to get some things accomplished while she was there including getting her back on Med Health because her Med Health had expired and she was qualified for it as a secondary and getting her a new dentist. When she was discharged that Thursday, they sent her home with meds which were not preapproved through Med Health. Then when I had known she had shot up that Friday, I went to CVS to get the prescription because she didn’t have any money, the prescription was about $50.

That Friday was before the Memorial Day weekend. I was on the phone with RCA in Philadelphia and then the RCA up here was trying to get a nurse practitioner to call to get it pre-approved. I also got Mike Stewart involved since it was ridiculous because it would be a long weekend and every time I went I have to pay, so by the time the weekend was over, it would be $250 for a prescription. RCA told me they've called it in, but when I went back to CVS Saturday, it was still not called in, so I ended up paying for all weekend long and then had to get all the paperwork and submit it for reimbursement.

Still, I would recommend RCA. I've gone through a lot of counseling myself so I'm a firm believer. You got to give everybody a second chance. This is my daughter's fifth time in rehab and we've spent over 50 grand sending her to Florida. I'm hoping at some point she’s gonna get it, but I know RCA is working with her currently to get her back in there when she reached high point. I'm hoping this time around will be more productive.

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Recovery Centers of America response

Thank you, Kelly, for taking the time to submit feedback. We strive for a positive patient and family experience in all facets of care and apologize if you do not feel that was achieved. If you are willing, we would like to discuss the specifics of your concern and how we can help. Could you please reach out to 833-RCA-ACTS or RCAACTS@recoverycoa.com? Thank you, again.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 29, 2018

Arriving at RCA was scary but the people were accommodating. Most of the staff became my friends and they were really good. Most of them have been in the same situation and a lot of them were recovering themselves. Going on a lot of their experiences helped me for the post-treatment. There were also six to eight hours of classes of beating the same thing into your brain everyday. I couldn't think of going anywhere else. The food was great and the facility was awesome. It's even getting bigger and nicer. They're still learning and getting better too.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 27, 2018

Recovery Centers of America is very clean and the staff is outgoing and good. Everyone is welcoming and made sure I was comfortable. The groups were good for teaching me what I needed to know for coping with stuff in life and living clean. Overall, it was a good experience and it helped with the detox.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 26, 2018

My mother told me about Recovery Centers of America. I was in a bad spot, but my experience with them was positive. Maybe it was because I was ready, but at the same time the program was really good and I would recommend it to anybody. The facility and everybody working was nice, even down to the cleaning people. I've been clean ever since I left two and a half months ago.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 25, 2018

I was referred to Recovery Centers of America during the time I was struggling. Their reception was warm and welcoming. Unfortunately, I've been to a lot of treatment centers. And compared to other ones I've been, this was a little bit more hospitable and a lot more friendly. It wasn't the same sterile kind of hospital room feel I got. Somebody came and picked me up at my house, which was amazing. And the guy who picked me up, I actually became quite close with while I was there. So literally from beginning to end of the experience, it was quite nice.

I came in with a hatred towards a Higher Power and 12 Steps and was not even thinking about going towards the 12 Steps because recovery centers bases their motto after the 12 Steps, which I've come to find my way back to. Somebody gave me different versions of the 12 Steps, told me other ways to recovery and were very supportive of whatever direction recovery I was going. I wanted recovery, they didn't care what kind. They were willing to back me up on it.

The mere fact that everybody was in recovery for themselves and I could identify with them, was a lot more becoming of the place because they know where I'm at. You're not just somebody who's reading things out of a book. You've been through the trenches, you've been through the hell and back, you've been drilled to the mud and came out clean on the other side. That's what I was looking for. Through the experience I learned to apply myself more. I was just so beaten down that I was ready to come to any way of getting better. The fact that they had better accommodations and people are more supportive made the whole experience a lot better.

I'm used to state run facilities where I have to sleep with my stuff under my pillow and worry about getting into a fight on a daily basis. With RCA I had my own queen-size Tempur-Pedic bed and my own cable. These are small things that you shouldn't really worry about in recovery but it made me feel more like a human during the whole process. I didn't feel like just another patient, just another drug addict trying to go through the rigors and applying some 12 Steps.

The gentleman who drove me there, Dave, started up on a rescue meeting and they had a bunch of beds. When I was there, it was still being built, so I was one of 30 or 40 patients. And I heard it gotten much bigger. I previously worked in ENS I would urge them to press that issue more for people who were military, fireman, EMT, paramedics, police, to push those types of meetings a little bit more because as much as we all identify as alcoholics and addicts, there's another level. There were certain things in the rescue meetings that I could say that I couldn't say at any other meetings without people looking at me sideways.

The fact that they boast that and they have certain meetings for people who were in ENS and recover, I hope they can stand firm and stand strong with that a lot more because I think a lot of firemen and cops, they have that kind of tough, stoic attitude like, "I don't need the help. I'm the people that help people." They show like, it's okay for you to show weakness. There's other people who were in the same field as you doing the same thing. I don't know if that extends to any other RCA's but the RCA Devon that I was at, that was a huge factor in my recovery. I'd definitely recommend it.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 24, 2018

My experience with Recovery Centers of America was awesome and I liked everything about it. I went to a recovery house in Earleville, Maryland and I'm still sober now. The counselors and the RSS were all good as well.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: May 23, 2018

My dad’s a Philadelphia fireman and his best friend works through the employee assistance program. So, he got me in Recovery Centers of America through Claire. However, my case management person, Luke, was supposed to set up my aftercare and he sent someone else’s insurance. So when I got out of rehab and went to do my IOP, it was somebody else’s insurance. It has been 65 days since I got out from rehab but I’m still not in IOP and Luke doesn’t even take my phone calls now. I'm still clean but I should have completed my aftercare by now. It’s pretty crucial. There were some really good things but a lot of times, I had group all day and they only had three months clean time. It’s a new facility and all the stuff is getting worked out. But I would tell somebody to go back there because it was really nice.

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Recovery Centers of America expert review by ConsumerAffairs

Recovery Centers of America offers in- and out-patient recovery therapy for people with opioid, heroin and alcohol addictions and those with mental illnesses.  It has centers in Massachusetts, Maryland and New Jersey.

  • Treatment focus: Recovery Centers of America focuses on heroin, opioid and alcohol addiction and mental illness. They also help families of people with addiction learn to cope and help the person they love.

  • In-patient services: Recovery Centers of America’s in-patient recovery programs include 24-hour nursing care, psychiatric and psychological services, individual and group therapy, relapse prevention and intervention, medication monitoring, discharge planning and help with re-entry into the community.

  • Out-patient services: If outpatient services are right for you or your loved one, RCA provides both intensive and general services including individual and group therapy, family and couples therapy, 12-Step recovery and meetings, and psychological and medical services.

  • Admissions: RCA will provide a free and confidential assessment to see if recovery services are right for you or your loved one. They also provide free insurance verification and door-to-door transportation.

  • Locations: There are four in-patient treatment centers: in Danvers, Massachusetts; Earleville, Maryland; Mays Landing, New Jersey; and Westminster, Massachusetts. It also has out-patient options in Manahawkin, Voorhees, Mays Landing and Ventnor, New Jersey; Danvers, Massachusetts; and Pine Creek, Delaware.

  • Best for: young adults, adults, older adults, families and people who have relapsed with heroin, opioid or alcohol addictions.

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ConsumerAffairs Research Team

The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Recovery Centers of America Company Information

Social media:
Company Name:
Recovery Centers of America
Address:
2701 Renaissance Blvd.
City:
King of Prussia
State/Province:
PA
Postal Code:
19406
Country:
United States
Phone:
8007326837
Website:
recoverycentersofamerica.com?utm_medium=website&utm_source=consumer%20affairs&utm_campaign=lead%20gen
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