GeniusRx Reviews

Do NOT use GeniusRx for your pharmacy needs. I have done everything but beg them to fill a simple prescription and apparently they are incapable. There are many pharmacy choices, including online, that offer similar low prices. DON'T USE THIS ONE!

I have selectively used GeniusRx for years, back to when they were mailmyprescriptions.com. I take a number of medications and at this time I’m able to find all of them in generic form which helps to control costs. Sometimes my insurance has better pricing and sometimes Walmart has better pricing, but I’ve used GeniusRx on occasion when there is a significant difference in their pricing.

So sorry that I tried to refill two prescriptions via GeniusRx... I'm going on an extended trip abroad and of course need refills to take with me. First, they sent an email saying they were unable to "source" one of two refills and advised me to look elsewhere. I did, and the process at another online prescription company was great, no problems. Unfortunately, GeniusRx proceeded with the second prescription refill but after days - still no notification of shipping! I inquired, and they blamed the USPS for not processing the mail or providing a shipping confirmation number. I have no idea where I stand with the refill and wish I could cancel and start all over with a different company. I will NOT being using GeniusRx again... :o(

Since April 26th I tried two times to get my medicine from this online "pharmacy", and only received excuses. Today is May 10th. For example, after my doctor sent the Rx directly to them following their instruction, they say that your doctor does not answer their call (?) to confirm that it is a doctor's office... even when the RX was sent directly from the doctor's office at a major hospital! They use all sorts of tactics to postpone any medicine delivery. Do not waste your time, patience, and mental health with them.

They lie, they never send, they don't follow up. Every time you call is 15 minutes to answer you then put on hold another 10 15minutes, they come back with "I don't know what happen but I will take care of it," and again after a week call to find out can't find the order, from April 8 2022 to May 2 still waiting. This morning I received an email saying my account was locked and I had to call, after calling I was told it will be shipped soon just like I was told before, so please if you don't want to get one more thing to contend with stay away from GeniusRX. They are not the only one on earth you can buy at good prices. S. ** N.Y.

Was getting Costco mail order meds which was working great until my union switched to Genius RX. Couldn't figure out how to set up the account even after calling customer service (5-10 min hold) and got "how to place an order" emails. Followed the directions but they did not correspond with my prescription insurance company website. The customer service rep had to place the order over the phone. The order came but was missing one of the scripts but I had been billed for 2 scripts. Had to call again. The order is delayed and should be coming sometime next week. Honestly it will be more time saving to just take the script to the drug store and wait.

I was initially swayed by the offered cost savings for a medication. Unfortunately, GeniusRx was only unable to provide my medication for two refills, one of which was received late, and asked me to transfer my prescription to a local pharmacy when they were no longer able to source it. The entire experience was pretty frustrating.

The website is terrible as you cannot save any information even with the creation of an account. If you go back to review anything you lose all information entered or it is different data, so you have to re-enter every time you go to a prior screen. Second, when they state 5 days it is 5 calendar days not business days. As I ordered Friday afternoon PST and they are EST. They sent my doctor the request for the prescription Saturday. They didn't receive anything on Wednesday, so they closed my order at 8:00 am EST. So they gave my doctor 2 days not the 5 as they stated.

The customer service and ship time with this company are terrible. Near impossible to get anyone on the phone. When I did, they hung up on me when I had a complaint about my missing order. That brings me to my next issue. A month later and my shipment is still lost and they want me to wait until 5 days before I run out??

My Service Animal contracted Aspergillus disease and needs over $1000 a month in scripts. I found Genius Rx online and tried them out. They are great! I only spent 1-3 minutes for an operator (when I first started using them) and the experience was nothing but nice! Her meds come in the mail on time every month, and arrive within 2-5 days of ordering online. I really don't know what these other "Karens" are complaining about, as EVERY interaction I have experienced has been a breeze! I am a Disabled Combat Veteran and my Service Girl is my life! Thank you Genius Rx for saving me $9000 a year!

*** PLEASE AVOID AT ALL COSTS - YOU ARE NOT SAVING ANY MONEY IF YOU DON'T RECEIVE YOUR MEDICATION WHEN YOU NEED IT *** Think about it **** Worst experience ever. Avoid at all costs. You may think you are going to save a buck or two, but please ask yourself one question first: does it really matter if it takes over a month to get your prescriptions? Can you wait that long for your medication? If you can wait over a month for your medication to arrive, by all means - do as you will. If you need your medication, please save yourself a lot of heartache and frustration and go anywhere else.

RUN, do not walk away before dealing with this company. From phone to chat to email, their customer support is abysmal. It’s not uncommon for there to be hour long wait for phone support. Email messages have gone unanswered for over two weeks. Pledges from chat transcript to fill prescriptions go unfulfilled. You would be well-served by avoiding this company at all costs. A prescription sent to them three weeks ago remains unfilled and efforts to obtain a status report on whether or if it will be filled are futile given the lack of customer support.

I ordered a chemotherapy drug that I needed to take every day. Initial order went well. They state delivery in 5-7 days unless you want overnight shipping. It's been two weeks and I still have no meds. Supposed to come in today, but two weeks to go from Florida to NC is too long.

I ordered my medication with GeniusRx and received it at my doorstep within 3 days. They were very transparent and communicated with me throughout the entire experience. I wouldn’t hesitate to recommend anyone to GeniusRx. Thank you!

It is a mess. Create an account, GeniusRx will send you to Singlecare, then you cannot log in to GeniusRx and you cannot reset the password because no emails are coming. You will receive emails from geinusrx Help with non-existent pages and links and the phone number that, supposedly, help with your order. You call the number and they just tell you to go back to the website and submit another order. Actually more nonsense in the emails.

Humana Mail to Home Pharmacy really works for me. I don't have to go to the community pharmacy to have prescriptions filled or refilled. My medications are sent to me in a timely manner.

They always say your meds will be there 3 to 5 days and they arrive before then and the send refill in to my doctors when they're needed.

They autofill my scripts and mail them to my doorstep. They have the best ones out of all places to fill my medication and always let me know when I need to get the doctor to update my prescriptions.

Human insurance company is the best I have found that contracts me when I need to get my prescriptions has run out and I needed to get in touch with my doctor to get him to send them new prescriptions.

It is more convenient, cheaper and quicker. They also issue 60 days prescriptions and you can set up payment over a period of time.

I have been using MailMyPrescriptions.com for a couple of years now. Overall I am satisfied with this service. The only suggestion I would have is allow lead time when first setting up new prescriptions. I have found doctor's offices to be poor at communicating many times when first setting up prescriptions. Thus, if problems occur it is not just the pharmacy.

They started off pretty well; the cost was too good to be believed: $2.70 compared to $88 at CVS (insurance didn't cover). Signed up for auto-delivery. Got the delivery the next few months. Then no delivery. Was almost out of meds. Ordered online, but didn't get a chance to call to find out problem with auto delivery. Ran out of meds. Next month again no auto-delivery. Called them. They said I wasn't signed up for auto-delivery. So I signed up again. Got an auto-delivery. Next month no delivery.

I placed an order which had to wait a few days for my Doctor's prescription to be faxed in even though he faxed it in that same day. Then they said my order was processed but no confirmation it was mailed though my credit card was charged. Then WEEKS later, I finally received it. My Doctor also sent in another order for more of the same medicine. Again, their site first said it was awaiting Rx. Then it said Rx was received and order was processed. Again my credit card was charged. Then nothing. Weeks later....I found out they never sent it. When I finally did an inquiry, they said they had no second prescription order. I desperately needed that prescription. A prescription company that loses patients prescription but charges for them anyway should be shut down or sued by the Attorney General! I filed a complaint with the BBB and the AG.

Prices are enticing but not if you get cancelled after ten days. They take your money up front and provide 0 customer service. They prevent you from pursuing reliable pharmacies by not providing customer care and then cancelling an order once they make you jump through many hoops.

I am beyond frustrated at the whole ordeal I've had to experience with MailMyPrescriptions. I started this whole process about 4 weeks ago. I knew it would take time to get everything in order. First they needed clarification from my doctor and cancelled my order. The second time I called my doctor and had them call and give the clarification. Great. My order shipped.. only to get one of my prescriptions. I am now without my meds. Called them and they said it was their oversight and would priority ship them... Great again. Only to get an email about my script.

On 1/21/2020 I tried to become a customer. I went online and completed a customer profile. I then contacted my doctor to ask that two prescriptions be sent to Mail My Prescriptions. I paid extra for rapid delivery. On Monday 1/26/2020, I had not received an email that my meds were on their way but had noticed over the weekend that my charge card had been charged for the medication. The website says that you will not be charged until the medication is sent. I then called and spoke with a customer service person who told me the pharmacist needed further information from my doctor.

I am trying to place an order online, but the website won't let me complete the order (#**). I try to call like it says, but (800) 964 - 9654 just puts me in a queue that disconnects after 5-10 minutes. Tried calling the corporate number (800) 811 - 2541), but every option just goes to a voicemail, most of them full. Are you guys even still in business?

Your team made it easy for me getting on chemo drug for first time. Explained drug and side effects giving me plenty of time to take notes and ask questions. The customer care was exceptional. Again thank you so very much.

When I first started with MMP two years ago their pricing was the lowest as advertised. I just checked competition on my 7 meds. Three are as follows: One was twice the cost at MMP; one was three times the cost at MMP and one was four times the cost at MMP. Good RX is the site to check pricing. The head pharmacist at MMP is now the CEO and the original owner who started the company has left! The cheaper competition for me were Walmart, Randalls and HEB, the later two are supermarkets in my area. If you are concerned about pricing, I suggest you check the Good RX site first. I am extremely upset to see how MMP has raised their pricing! Good luck. More detailed review is better pricing.

Been taking this med for years and thought I could get a break on price. Their med looks alright but is a scam. It has no effect at all. Tried calling but never get any results. Stick with your local pharmacy.