iHerb Reviews

Extremely disappointing experience with iHerb. I ordered 3 jars of 4th & Heart Original Ghee with Himalayan Pink Salt, 454 g (16 oz) each. However, I received 3 jars of only 255 g each. This is not what I ordered, and I paid for 454 g jars. I contacted iHerb customer service several times, but my complaint was rejected. What is especially disappointing is that iHerb did not offer a reasonable solution, such as refunding the price difference or providing a prepaid return label. I have been a customer of iHerb, but after this experience I am seriously questioning whether I can trust the company to resolve problems when an order is not fulfilled correctly. Check your orders carefully when they arrive. Very disappointing customer service and an unacceptable resolution to a straightforward problem.

I have been a long time customer and have a regular subscription to several products. Now iHerb is using UNIUNI for their deliveries and my deliveries are not arriving. I paid for expedited delivery on my last order thinking it would go to a different carrier. Nope. This carrier is legitimized porch pirates, except purchases don’t even make it to the porch. I have reported this problem to iHerb but the next delivery still went to UNIUNI. I will no longer buy from iHerb.

As others have said, I am a former Vitacost customer. Vitacost was recently purchased by iHerb. In attempting to try ordering for the first time from iHerb, I was reading product reviews at the iHerb site. It is quickly evident that there must be some compensation program for review writing, as 90% of the product reviews by customers there use almost the same banal, general, and essentially unhelpful expressions. This does not engender confidence in the products.

These people are complete morons. I placed an order and was expecting it to arrive within a few days. A few days go by and still no delivery. I check my online account with these people and learn they just cancelled the order out of the blue. Even their stupid AI chat can't explain why the order was cancelled. No explanation. There are no issues with our bank account. A total waste of time. The left hand doesn't know what the right hand is doing. Furthermore, it's impossible to reach customer service. I wouldn't order from these clowns if I were you.

I received a mailer with a 30% discount using a QR code. It doesn't work. I received a text with a 30% discount code. It doesn't work. I emailed customer service and the people don't know how to read because they just repeat back the same thing, not understanding that it doesn't work. They keep emailing me back threads that do not resolve the issue. I guess they really don't care.

I used iHerb until 2018. I had switched to Vitacost because they had better prices on most items. Vitacost was great in every way. IHerb recently bought Vitacost and I have faced multiple problems:

I have been a loyal customer to shop on iHerb for my quarterly supplement purchase. iHerb was doing great until recently (I believe they started going downhill after buying Vitacost over early this year) and the dawn of AI chatbot is absolute garbage. I'm really curious who the heck in iHerb's management team approved this junky, immature, half-baked AI chatbot to replace human entirely. It does literally nothing than providing an actual useful resolution to customers. If I had one word to describe your decision, it's abysmal, hence contemptible. Could of given -5 stars if there's an option. Good luck with your nonsensical business model without proper blueprint, am sure you will lose a lot more customers down the road.

Great e-mail customer service! Would definitely recommend!!

Mr. Michael W **- You are supposedly paid money to analyze the "digital experience" of iHerb. As you can see here, the consensus is that iHerb has ruined Vitacost and the chatbots are beyond useless. To call this "business" is laughable since your website fails to process orders, fails to have any path to resolution of issues caused by your own backend processing, and ultimately wastes the time and money of hundreds of thousands of would-be customers. Your paycheck should go back out to all the Vitacost customers whose time and money you've wasted.

Avoid!!! iHerb ruined Vitacost. I have wasted so much time trying to place an order only to have them immediately cancel the order. They send me a new code to use and state this time the order will go through, only to have it cancelled yet again. This happened seven times. I'm done. It has been a huge waste of time trying to get my Vitacost products as well as try iHerb products. I do not know how they stay in business when they cancel every order. It is impossible to talk with anyone to resolve a problem, just receive emails from a bot. The worst customer service I have ever experienced.

I have been a customer with Vitacost for over 10 yrs and not once have I had an issue. I used the same credit card with Vitacost that I used with iHerb today. My credit card company accepted the charges but iHerb cancelled the order without an explanation. Who has time to deal with this? Don't do business with iHerb unless you are gifted in patience. They are inept. You can not talk to a person in customer service. The chat bot is useless. You cant talk to a live agent in chat. The bot sends an escalation email to I guess the help desk. The email response is that it could take up to 48 for them to respond. I want to order my products and have them arrive in a timely manner. I don't want to wait for 48 hrs to get an email response. I don't want to waste my time dealing with an issue that should never have happened in the first place. Very poor way to run a business.

I have used Vitacost for 20+ years and loved their prices, customer service and shipping. If there was a problem, it was resolved within 1-2 business days, communicating with phone or email. Their website layout is easy to use (not so with iHerb). The page doesn't jump around when trying to look for an item (as it does with iHerb). I tried placing my first order with iHerb for only 7 items and tried to use the 30% discount for first time customers. It wouldn't let me. "Joy", the bot, said it's for overseas countries only (come to find out later that they had my address as India). I have no idea where that came from. Only lived in USA.

Very sad to see Vitacost dissolve, iHerb service is awful. My order was sent to an address that I haven't lived at for 13 years. I contacted iHerb via Chat and could only speak with a bot. Offered me a refund but won't refund the sales taxes/fees. Also won't reship the order to my current address (where I've lived for years and which Vitacost has had in my account since I moved here). I would need to re-order and pay taxes/fees a second time.

I have had 2 orders come to my house damaged. Because of that, one order was cancelled. Rather than send out another one with the same merchandise, I had to go back and reorder it myself. Not all of it was sent but a week later the remains of my order was sent and it when it came, I went out my door to a dirty torn plastic bag with and iHerb box in it that was crushed and the contents broken and smashed inside of it. I tried to go through their chat box, but that didn't work and there is no way to contact a real person to help with anything. When trying to get a refund you have to upload a photo, which I don't do. I'm older and my tech skills are limited. So, I guess there's nothing I can do. Sadly I will NEVER order from iHerb again.

Terrible site service. No longer have email address for customers to use. The Chat is a joke. Keeps giving same unuseful info no matter what you type. Can't get an agent. Can't send photo of damage. Never had all these problems when ordering from Vitacost. Wish they never merged. There are a lot of things I order online. Now, thanks to iHerb, that may no longer be possible.

Was a customer of VitaCost and now that iHerb has taken over, it's not customer service friendly and the multiple discounts gone. To communicate, there's "JOY" AI and not a joy to deal with. Two weeks ago I placed an order and was immediately canceled for whatever reason. I tried again to reorder the same items, canceled. No explanation whatsoever. I waited until today to try to place another order and since this was a transfer from Vitacost and being canceled twice, requested the WELCOMEVC30. Wouldn't go through due to saying I already did a prior order. Again, Never went through! It's impossible to reason with AI JOY and the best discount for cart order was 20 percent.

If I could give a negative number, I would. I used Vitacost a lot, then they must have been taken over by iHerb. There was a coupon to try iHerb, so I did. EACH TIME, the order was immediately canceled. (Dates 5/8, 5/9, 5/17). I reached out via their "leave us a message" and got an email "answer" DAYS later telling me it was just a glitch & to "try later." Well, it was obvious they hadn't read the message which explained that I'd already tried a day later with the same result! Then, I tried a week later. Still immediately canceled! Then, to crown it all, they place THREE CHARGES to my CC...on the canceled orders. Did not reverse the charges. They have ZERO customer service, just chat bots that are not well trained. DO NOT USE THEM. AVOID THEM AT ALL COSTS.

They are great with shipping and refunding damaged items. However, it is getting very problematic concerning simply being able to leave product reviews and get the advertised 'instant' $1 per item. I never had issues in the past, but whenever I leave a review, it is not instant anymore, and I have to wait at least 48 hours. It is frustrating working with the customer service bot to then get to a real human and the person I have received messages from has left me in the dark since last responding, seemingly not doing anything yet to get me the credits. It is not clear what has changed, but the credits used to be instant and not requiring 48 hours to approve. It is frustrating because the customer service is now so poor when you actually need to contact a human versus how it used to be not too long ago.

I recently started ordering from iHerb because their prices are very competitive, shipping is super-fast, their packing is excellent and most of all, I know I'm getting brand new, unopened products, unlike Amazon or other places where you never know what you're going to get. I've even ordered items to friends and family in Mexico, and they arrive promptly and at a very low shipping cost. Thanks!

On a recent order from IHERB, delivery was to be made using UNIUNI. The delivery failed with incorrect address information. Funny—Amazon, FedEx, and UPS have no trouble delivering with this same exact address—even on previous orders from IHERB with the same exact address. Okay, somebody could make mistakes. A mistake is not a crime. Canadian company UNIUNI is seeking to expand operations in the United States. This is one company that Canada should be ashamed of and not allow to represent the great country of Canada. (My opinion, not a fact, not a slur on Canada.)

Very poor search. Amazon and other websites are easy to use and have been since 20 years ago. Not iHerb website. Search for Vitamin E from Life Extension (a US based company with exceptional quality of supplements) and a mass of other Vitamin E's show up. 7 pages to scroll through to find the pic of the bottle I am looking for.

I have been a long time customer with iHerb, until now. I ordered 5 bags of Celtic Salt and they sent me bags that were unusable. Moisture had gotten into the product prior to my receiving the shipment. I requested a refund and sent over 20 pictures of the bad product. They refuse to refund my credit card OR send me new product. In my book, that is FRAUD!!! I have filed over 10 requests for refund, and every single time, I receive a canned response denying my claim.

I just stumbled upon iHerb when I was shopping around for vitamin supplements. They are great in all respects. I only rated the rewards program fair because I am unfamiliar with any of their rewards.

I have been using IHERB for many years, the selection is exceptional and generally all in stock. Delivery is fast and all our orders were right on without errors. They carry just about all major brands, some of the newer obscure brands not quite so much. I have not always used my rewards program options but it's there if I need it.

They're my only source for Grapefruit Seed Extract (GSE) an anti-viral supplement. Pre-pandemic, as you increased your order, the price would be lower. Hope they go back to that! When I do place an order, shipments arrive really quickly, and I have been using them for other supplement orders.

iHerb has items which I cannot find on other online sources. They have excellent quality selections at affordable prices. Customer service is excellent, any problem is immediately addressed and rectified.

iHerb sells good brands at good prices. Since 2006 I used them regularly and often -- until now. Now they have switched to OnTrac instead of GSO to deliver to my area. OnTrac refused to deliver my last order day after day and finally returned it to iHerb. I found out today I was charged a return fee even though OnTrac never came here and I did not refuse the package. The order was re-initiated, and once again OnTrac did not deliver but left the package on top of a railing a mile from my house. A neighbor brought it to me. After opening I discovered the glass vitamin bottle was broken. By now this was two months after ordering. I can get no satisfaction whatsoever through email or chat. No way can I get an actual human being on the telephone. I'm going to switch to another vitamin company.

iHerb sent the wrong product. After providing emails (many) in addition to a photo of the incorrect product, the correct product was NEVER shipped. After a month of correspondence, I received a refund after I threatened to turn the problem over to the credit card company. Will never do business with this company again.

I didn't get a chance to place an order, Not that I didn't try. I created an account, browsed the site which had many glitches, finally had all items I wanted in my cart, went to check out. Put in my zip code and it stated that they did not deliver to my zip code. I was so frustrated I could have smacked my head against the wall. I live in New York State, I was upset after spending so much time looking for the items I wanted and ordering enough to qualify for free shipping. I immediately knew that I would never place an order from this company.