iHerb Reviews

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Edited by: Matt Zane

About iHerb

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iHerb is a global e-commerce retailer offering a wide selection of health and wellness products. Serving millions worldwide, iHerb offers 50,000 authentic products. iHerb ships from its privately owned, climate-controlled facilities in the U.S. and Asia. It offers multiple discounts, fast shipping and a straightforward return policy.

Pros
  • Over 50,000 authentic products
  • Independent third-party lab testing
  • Ships to 180-plus countries worldwide
  • Multiple discounts and rewards programs
  • Climate-controlled warehouses
Cons
  • Shipping costs vary by location and order size
  • Limited trial item offers per order

What is iHerb?

iHerb is a major online retailer focused on health and wellness products. Founded in 1996, it offers over 50,000 items across categories like sports nutrition, beauty, grocery, home, baby and pet care. Products are stored in seven climate-controlled warehouses in the U.S. and Asia to maintain freshness and quality.

iHerb ships to more than 180 countries, supports 22 languages and accepts over 80 currencies. Verified customer reviews and trusted brand partnerships are key parts of its service. Customer support is available 24/7.

iHerb’s iTested program

iTested is iHerb’s third-party product testing initiative to ensure quality and transparency. Since 2018, iHerb has partnered with independent labs — ABC Testing, Eurofins and Alkemist — to verify product label accuracy and confirm Clean Label Standards. Testing covers Supplement Facts and Nutrition Facts panels, microbial analysis and heavy metal analysis. Products are retested every six months to maintain quality. The program follows standards set by agencies including:

  • American Botanical Council (ABC)
  • American Herbal Products Association (AHPA)
  • Dietary Supplement Health and Education Act (DSHEA)
  • Global Organization for EPA and DHA Omega-3s (GOED)
  • International Organization for Standardization (ISO)
  • United Natural Products Alliance (UNPA)
  • United States Pharmacopeia (USP)
  • U.S. Food and Drug Administration (FDA)

This independent testing helps guarantee unbiased, reliable results to help customers trust the products they buy.

» EXPLORE: Health and Fitness

How does iHerb work?

iHerb is an online platform where you can browse a wide range of health and wellness products across multiple categories:

  • Vitamins and supplements
  • Sports nutrition
  • Beauty
  • Grocery
  • Home
  • Baby
  • Pet care

You can find products for a range of health goals, from weight loss and metabolism support to immune health, stress relief and digestion.

iHerb’s search functions allow you to explore specials, trending items, bestsellers, new arrivals and curated selections. Each category offers filters to narrow your search by price, ratings, offers and more, making it easier to find products that fit your needs.

Here’s how the process works:

  • Create an account using your email, phone number or social logins like Google, Facebook or Apple.
  • Browse and add items to your cart once your account is set up.
  • Review your order at checkout. You’ll see item totals, discounts, shipping costs, taxes and any applicable rewards credit.
  • Choose your payment method — iHerb accepts all major credit cards, PayPal, Klarna, Google Pay and Afterpay.
  • Check shipping details based on your location. Free shipping is available on qualifying orders.

iHerb has a mobile app available on Google Play and iOS, so you can shop on the go. You can also return items easily with iHerb’s straightforward return policy if something doesn’t work out.

» COMPARE: Best vitamins online

iHerb cost

Prices on iHerb vary widely depending on the product type, size and brand. Most items fall within a broad range, with some starting under $2 and others priced over $250.

For example, a 3-pack of California Gold Nutrition prebiotic fiber costs $1.84, while an 8-ounce bag of whole arnica flowers from Frontier Co-op is listed at $256.61. However, many popular supplements and wellness items fall between $10 and $50.

iHerb frequently offers sitewide promotions, brand discounts and auto-ship savings that can reduce overall costs. The shopping cart automatically applies eligible coupons at checkout, and the platform clearly displays taxes, shipping and any credits or discounts before you place an order. Shipping is free on qualifying purchases, with delivery times and fees varying by location.

» RELATED: eVitamins Reviews

iHerb discounts and rewards

iHerb offers several ways to save, such as rotating promotions, brand-specific discounts and automatic delivery incentives. Some discounts are long-standing, while others are for a limited time only. Current offers include:

  • 20% off first order: One-time discount for new customers who create an account.
  • Auto-ship and save: Get 20% off or the best available discount on your first auto-ship order, plus 10% off future recurring deliveries.
  • Free shipping: Available on orders over $30. Shipping minimums and methods may vary by location.
  • 15% off first in-app order: Applies to eligible first-time purchases through the iHerb mobile app. Country restrictions and exclusions apply. Limited-time offer.
  • Try it first: Select products are available at half price for first-time purchases. Limit one trial item per order. Cannot be combined with other offers.
  • Brands of the week: Up to 20% off select brands featured each week. Cannot combine with other offers.
  • Students, military, medical professionals and first responders discount: Verify with Studentbeans or ID.me for a 20% discount on all full-priced items. Select brands excluded. Cannot be combined with other discounts.

iHerb rewards

iHerb’s Rewards Program lets you earn credit for future purchases when you share your referral link or leave product reviews. There’s no sign-up required — all customers with an iHerb account are automatically enrolled. Key features include:

  • Referral credit: Share your unique link and earn 5% credit when someone places their first order through it. The referred customer also gets a discount.
  • Review rewards: Earn up to $2 in rewards for each eligible product review you leave on iHerb.
  • No expiration: Rewards credit does not expire as long as you place an order every 60 days.
  • Apply rewards at checkout: Use your rewards credit toward future purchases, taxes and shipping.
  • Track everything in your account: Monitor referrals, earnings and available rewards credit from your iHerb account dashboard.

Rewards can’t be redeemed for cash and are subject to iHerb’s terms. Limits and exclusions may apply.

Is iHerb legit?

Yes, iHerb is a legitimate business with nearly three decades of global service. Founded in 1996, iHerb claims it has fulfilled over 50 million orders and serves customers in more than 180 countries. Orders usually ship within 24 hours, and customer service is available 24/7.

iHerb maintains high standards for product quality and transparency. It operates climate-controlled distribution centers, only sells directly from manufacturers or authorized distributors and does not allow third-party sellers. All iHerb Brand products are covered by a 90-day money-back guarantee and tested through its iTested program, which uses third-party labs to verify safety, potency and label accuracy.

iHerb adheres to strict security and privacy practices, including encrypted transactions and confidential customer data handling.

iHerb FAQ

Can I return products purchased on iHerb?

Yes, iHerb accepts returns within 30 days for most products and within 90 days for iHerb brand items. Refunds require approval, and abuse of the return policy may lead to account suspension.

How does iHerb prevent counterfeit products?

iHerb sources products directly from manufacturers or authorized distributors to ensure authenticity. Additionally, the iTested program uses third-party labs to verify product safety, potency and label accuracy.

Why is iHerb cheaper than other retailers?

iHerb often offers competitive pricing due to its direct relationships with manufacturers, efficient logistics and minimal overhead costs, allowing for lower prices compared to some other retailers.

Where does iHerb ship?

iHerb ships to over 180 countries worldwide, including the United States, Canada, the United Kingdom, Australia and many others.

How long does iHerb take to deliver orders?

Delivery times vary based on destination and shipping method. Domestic orders within the U.S. typically arrive within a few business days, while international shipments may take longer.

iHerb Reviews

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    How do I know I can trust these reviews about iHerb?
    • 4,682,065 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Staff

    Reviewed Sept. 4, 2020

    I just stumbled upon iHerb when I was shopping around for vitamin supplements. They are great in all respects. I only rated the rewards program fair because I am unfamiliar with any of their rewards.

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    Punctuality & Speed

    Reviewed Aug. 22, 2020

    I have been using IHERB for many years, the selection is exceptional and generally all in stock. Delivery is fast and all our orders were right on without errors. They carry just about all major brands, some of the newer obscure brands not quite so much. I have not always used my rewards program options but it's there if I need it.

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      PricePunctuality & Speed

      Reviewed Aug. 21, 2020

      They're my only source for Grapefruit Seed Extract (GSE) an anti-viral supplement. Pre-pandemic, as you increased your order, the price would be lower. Hope they go back to that! When I do place an order, shipments arrive really quickly, and I have been using them for other supplement orders.

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      Customer ServicePrice

      Reviewed Aug. 20, 2020

      iHerb has items which I cannot find on other online sources. They have excellent quality selections at affordable prices. Customer service is excellent, any problem is immediately addressed and rectified.

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      Customer Service

      Reviewed Aug. 22, 2019

      iHerb sells good brands at good prices. Since 2006 I used them regularly and often -- until now. Now they have switched to OnTrac instead of GSO to deliver to my area. OnTrac refused to deliver my last order day after day and finally returned it to iHerb. I found out today I was charged a return fee even though OnTrac never came here and I did not refuse the package. The order was re-initiated, and once again OnTrac did not deliver but left the package on top of a railing a mile from my house. A neighbor brought it to me. After opening I discovered the glass vitamin bottle was broken. By now this was two months after ordering. I can get no satisfaction whatsoever through email or chat. No way can I get an actual human being on the telephone. I'm going to switch to another vitamin company.

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      Customer Service

      Reviewed Jan. 2, 2019

      iHerb sent the wrong product. After providing emails (many) in addition to a photo of the incorrect product, the correct product was NEVER shipped. After a month of correspondence, I received a refund after I threatened to turn the problem over to the credit card company. Will never do business with this company again.

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      Customer Service

      Reviewed Jan. 16, 2018

      I didn't get a chance to place an order, Not that I didn't try. I created an account, browsed the site which had many glitches, finally had all items I wanted in my cart, went to check out. Put in my zip code and it stated that they did not deliver to my zip code. I was so frustrated I could have smacked my head against the wall. I live in New York State, I was upset after spending so much time looking for the items I wanted and ordering enough to qualify for free shipping. I immediately knew that I would never place an order from this company.

      I tried to delete the items in my cart and it would not let me delete them. I just logged out and will never go back. What company does not ship to NYS? I then checked my emails and I received an email from iHerb stating "Welcome to iHerb". I think NOT! I sent their customer service an email telling them to lose my email address and unsubscribe me from any future mailings as I don't have time to shop and not be able to place the orders. I would NOT recommend this company to anyone. I would say there are too many technical errors on their site.

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      iHerb Company Information

      Company Name:
      iHerb
      Address:
      17400 Laguna Canyon Road, Ste. 400
      City:
      Irvine
      State/Province:
      CA
      Postal Code:
      92618
      Country:
      United States
      Website:
      www.iherb.com