Henry Meds Reviews

I will start off with something nice to say, the provider I spoke with was very nice and knowledgeable and meds were shipped on time. I spoke with the provider and already knew what I wanted going into this, I wanted Phentermine, so the provider suggested the sustained release all was agreed on and I started. I was pleasantly surprised how fast I received the medication. I looked at the pills and was a little skeptical but not enough that I did not start taking them. I noticed I had NO side effects whatsoever and that is not like me and not like anyone not to have some side effects esp with Phentermine.

They start you on a lower dose than any of the other companies, and they can't get their medication to you on time. They have a really simple business model. Get customers. Test customers. Get medication to customers on time. Test customers again. Get medication to customers on time. Rinse, repeat. They struggle and fail repeatedly at this simple system.

The Better Business Bureau rates Henry Meds as an "F" and that is no suprise. I am beyond frustrated and deeply disappointed with Henry Meds, a company that claims a commitment to delivering medications within 8-10 business days after an intake appointment. This promise is nothing short of a hollow marketing ploy. It took thirty days—three times their promised timeline—for my initial medication to arrive. To make matters worse, after my first fill, they let me run out of medication entirely, leaving me in a distressing and unacceptable situation. When I reached out to their support team, I was met with vague, robotic responses. They claimed my refills were "in process," but this excuse applied to all of my refills. I am now left without critical medication, scrambling to manage my health without the support I was promised.

Horrible. They promised me a specific med due to negative reactions I was having, send it to me once and then continued to fill with the prior medication moving forward that I couldn't take all the while continuing to charge me. Their customer service called me a liar, called me rude, and refused to listen or assist in any way. They are completely negligent and don't care about anything or anyone as long as they get their money.

BEWARE! The billing is every bit as predatory as others have said. I realized after about two months of not hearing from Henry Meds via email that they had billed me a total of $500 without providing any service or medication. They refused a refund, citing their terms of service. I would avoid this less-than-upfront company at all cost. Don't waste your time or your money.

Starting out on weight loss injections was ok until it was time to renew. They said the couldn't get Tirzepatide anymore & put me on Ozempic comparable meds. Lost a little more but now they are saying I can't get anymore injectable meds only tablets? What the hell?

Henry Meds charged over 2000 for a six month subscription to oral semaglutide. I got one month and it's impossible to get answers. I tried calling and emailing to no avail. Stay away and use other sites.

I had a good experience with Henry Meds, until there was a problem with a shipment. And wow, did things turn south fast. After nearly a year as a customer, I received a shipment that was missing two vials of tirzepatide. I immediately reported this, and at the suggestion of a customer service agent, I submitted photos and video of what I’d received. Of course, there was no way for me to prove what was not included in the package. Henry Meds conducted an “investigation” and concluded that the missing vials had been scanned and verified at the warehouse, so they would neither replace the missing vials or refund me the nearly $650 I’d paid. I’m angry, of course, but mostly I’m devastated that my weight loss journey has been disrupted this way. A once-satisfied customer is here to say: Avoid Henry Meds.

I purchased Semaglutide from Henry Meds beginning in January 2025. The vile was supposedly for a three month supply at $297/month. Approximately 2.5 months later, Henry Meds sent another vile for the next three months. The monthly $297 was continuing to be deducted from my financial account. By May, I felt the product was not working as promised or planned. I stopped using the product and stopped ordering from Henry Meds. Approximately two weeks ago, I inquired with Henry Meds about reactivating my account and giving Semaglutide another try. I was informed by a rep at Henry Meds that in order to reactivate my acct and continue Semaglutide, I would need to complete a new telehealth appointment for the new subscription to be activated. Furthermore, I would need to pay the remaining $297 for the second vile received in late March and an additional $297 to activate the new subscription following a telehealth conference call.

I had a terrible experience with this company’s customer service. I was prescribed a specific dosage, but their prescription didn’t reflect it correctly — which caused my medication to run out early. I flagged the issue before it became a problem, yet they took no action. As a result, I went without medication for 10 days, which seriously affected my mental and physical well-being. Despite this, they told me to wait another 10 days for a resolution. Meanwhile, of course, they had no issue processing the monthly payment. I’ve since switched to a more reliable provider. I do not recommend this service to anyone who values their health or timely care. In short, Their core responsibility is to ensure hormone stability — and they completely failed to do that.

Do not use. They will charge your card even if you demand it be deleted. That is blatant fraud. They lie about absolutely everything. I was supposed to receive 2.5 ml and was shipped 2ml. I PAID for 2.5. I am disputing the money with my bank and will proceed with a lawsuit against them. They lie about everything. They used to be ok but no more.

I reached out to them and reference to Phentermine, specifically asking if they offered it only in the form compounded with Topiramate. The website shows pictures of Phentermine alone name on the bottle, but I could only find information on the website about the compound with Topiramate.

Canceled before my online appointment or receiving any product and they refused to credit my card. I was told on two different occasions that I would be reimbursed and then was told a manager refused my reimbursement. I submitted a claim with my bank for help and I'm still waiting.

I signed up with Henry Meds for the phentermine weight loss program on April 18th 2025. It is now May 17th and I have still not received my medication. I have reached out to them multiple times and they have not done anything except tell me they're behind and the medication will eventually be shipped. I don't know what to do at this point.

The billing is insane. You can't cancel. There is no support or appointments after 5 or on weekends. Can't get an appointment or products? They still bill you. Want to Cancel? Great, they still bill you. Want to talk to someone about billing? No one will respond and their phone lines are on perpetual hold. Can't speak to their meds because I never received any. I am out $464 never talked to a dr. Never got any meds and they will be billing another $1600.

The meds were legitimate, but they continued to charge me $50/month (non-refundable) after my discontinuation. My accountant picked up that the charges were still coming in and asked if I was still receiving product. The email address for Henry Meds was listed on my American Express bill. Numerous attempts to reach them went unanswered.

This company is the worst. I didn't even receive one order and they will do nothing. You are also locked into a subscription that is overpriced once you do the initial teaser rate. Don't use them! Look around and you can find better deals on the things they sell on Groupon or others.

Terrible Customer Service! The pricing system is how they get you... The 'fee' isn't based on the amount of medication they send you, it's for the 'service' of completely unreachable techs. So my three months of medication actually cost me $1250... and then when I didn't renew my subscription they quietly 'switched' me to a 'maintenance' plan (no additional contact, certainly no product) and kept quietly charging me $50/month for six months. When I finally discovered the charge and asked for a refund they REFUSED, citing that I had never emailed them back!! AVOID THESE SCAMMERS. They are also incredibly difficult to get in contact with.

Poor customer service-different rep every time you call and they say they've reviewed the notes but they all have a different story each time. Medication that was supposed to be overnighted to me took SIX days to arrive and only after I made multiple phone calls to find it. Instead of taking accountability and re-shipping my medication, they told me to contact FedEx who said they had never even received the package from Henry Meds. Once I called back and spoke with another Henry Meds rep, she told me unless it was hot to the touch upon arrival that it was safe to use. I'm sorry, what? Is your customer service rep who told me she works in the billing department qualified to make that decision?

Please don’t use! There are too many other options rather than throwing your money away with this company. They were really nice at first and do have some good products, but if you want to cancel or get a refund.. well you can forget that. They will simply tell you No and paste in their terms of service, even though they’ve provided you no service!! I guess they rely on accts not getting cancelled on time so they can collect those couple extra months.

I joined Henry Meds. I cancelled the same day they removed my subscription fee. I asked if they would refund me or send me the product! They declined to either. Even though I paid my monthly subscription, they wouldn’t send me product because I cancelled! Beware!

I am not able to leave zero stars. I signed up for their weight loss medication and telehealth program in I believe October of 2024, took the meds for 2 months and did not complete further provider visits. Yet, I have continued to be charged 149$ per month for January, February and March of 2025. I have not received medication nor services and was told I am not eligible for a refund because “all sales are final”, as noted, I have not received anything in return for my 447$. Scam company, avoid at all costs!!

They lock you into a monthly subscription - total fraud. DO NOT USE or subscribe!! Everything at first was great. Easy to navigate and medicine was ok. However the fine print includes a subscription of $49 per month forever. Total fraud. They kept charging me $49 per month for absolutely nothing. I finished my round of meds and had no support, counseling or services. When I questioned it they stated it was in the terms and conditions for a $49 per month subscription. I can’t find it anywhere. I asked for a copy and they refused to provide. Best of luck getting out of the services when completed!

Just want to leave a good review in the pool of one stars. I used Henry for 9 months. I lost little weight because I stayed on a lower dose but it helped me immensely with my craving control and learning how to eat intuitively. You pay $300 a month, you have to pay for 3 months. The overall price is 1/3rd of what I would pay at a local med spa that charges almost $1k a month. You’re getting 3 months for $1k.

Beware their cancellation policy as they will continue to charge your card for months despite never sending any product and having cancelled via e-mail. The company's refusual to refund these charges is a clear case of unfair business practice.. Take your business somewhere with more integrity and respect for their clients.

AVOID! They don’t send the refills, and charge you an extortionate amount every month without contacting you to let you know they are taking payment. You end up paying for months with no medication and then they refuse to refund you because apparently it’s in their terms and conditions. APPALLING!

I pd. $ upfront, only to learn several days later that I was not eligible for the services I sought. Now, I have to wait for an unspecified time period for my refund. Bad Business and I will place this review to inform others of this deceitful practice.

They will steal your money and then claim they don't offer refunds. They will charge you before you qualify and then tell you they don't offer refunds. They will charge you after you cancel and tell you they don't offer refunds.

Didn’t lose any weight on their medicine. I experienced side effects, cancelled my membership and they still charged me for the medicine. Make sure you lock up your bank account because if you cancel due to medical side effects they will still charge you even though I didn’t receive the medicine!! These people are unethical. DO NOT USE THEM. Horrible business. I wouldn’t give them any stars

I had a horrible experience with this company. Their customer service is deplorable. They had every opportunity to make it right and they refused even though they admitted their emails were misleading. There are a lot of companies out there that sell the same product. I would definitely not use Henry Meds. Be careful of getting charge ongoing even without receiving medication. The lower people like Hannah S. said they are not allowed to provide the name of her supervisor or anyone in compliance. She went on to say no one will ever call me back. I have been in business for a long time myself and am appalled by their terrible way they treat customers.