Henry Meds Reviews

This company is the worst. I didn't even receive one order and they will do nothing. You are also locked into a subscription that is overpriced once you do the initial teaser rate. Don't use them! Look around and you can find better deals on the things they sell on Groupon or others.

Terrible Customer Service! The pricing system is how they get you... The 'fee' isn't based on the amount of medication they send you, it's for the 'service' of completely unreachable techs. So my three months of medication actually cost me $1250... and then when I didn't renew my subscription they quietly 'switched' me to a 'maintenance' plan (no additional contact, certainly no product) and kept quietly charging me $50/month for six months. When I finally discovered the charge and asked for a refund they REFUSED, citing that I had never emailed them back!! AVOID THESE SCAMMERS. They are also incredibly difficult to get in contact with.

Poor customer service-different rep every time you call and they say they've reviewed the notes but they all have a different story each time. Medication that was supposed to be overnighted to me took SIX days to arrive and only after I made multiple phone calls to find it. Instead of taking accountability and re-shipping my medication, they told me to contact FedEx who said they had never even received the package from Henry Meds. Once I called back and spoke with another Henry Meds rep, she told me unless it was hot to the touch upon arrival that it was safe to use. I'm sorry, what? Is your customer service rep who told me she works in the billing department qualified to make that decision?

Please don’t use! There are too many other options rather than throwing your money away with this company. They were really nice at first and do have some good products, but if you want to cancel or get a refund.. well you can forget that. They will simply tell you No and paste in their terms of service, even though they’ve provided you no service!! I guess they rely on accts not getting cancelled on time so they can collect those couple extra months.

I joined Henry Meds. I cancelled the same day they removed my subscription fee. I asked if they would refund me or send me the product! They declined to either. Even though I paid my monthly subscription, they wouldn’t send me product because I cancelled! Beware!

I am not able to leave zero stars. I signed up for their weight loss medication and telehealth program in I believe October of 2024, took the meds for 2 months and did not complete further provider visits. Yet, I have continued to be charged 149$ per month for January, February and March of 2025. I have not received medication nor services and was told I am not eligible for a refund because “all sales are final”, as noted, I have not received anything in return for my 447$. Scam company, avoid at all costs!!

They lock you into a monthly subscription - total fraud. DO NOT USE or subscribe!! Everything at first was great. Easy to navigate and medicine was ok. However the fine print includes a subscription of $49 per month forever. Total fraud. They kept charging me $49 per month for absolutely nothing. I finished my round of meds and had no support, counseling or services. When I questioned it they stated it was in the terms and conditions for a $49 per month subscription. I can’t find it anywhere. I asked for a copy and they refused to provide. Best of luck getting out of the services when completed!

Just want to leave a good review in the pool of one stars. I used Henry for 9 months. I lost little weight because I stayed on a lower dose but it helped me immensely with my craving control and learning how to eat intuitively. You pay $300 a month, you have to pay for 3 months. The overall price is 1/3rd of what I would pay at a local med spa that charges almost $1k a month. You’re getting 3 months for $1k.

Beware their cancellation policy as they will continue to charge your card for months despite never sending any product and having cancelled via e-mail. The company's refusual to refund these charges is a clear case of unfair business practice.. Take your business somewhere with more integrity and respect for their clients.

AVOID! They don’t send the refills, and charge you an extortionate amount every month without contacting you to let you know they are taking payment. You end up paying for months with no medication and then they refuse to refund you because apparently it’s in their terms and conditions. APPALLING!