Rexton Hearing Aids Reviews

I have been using the Rexton Reach R-Li T 80 hearing aids which I purchased from Costco for about five weeks. I have decided to return them because I find the streaming quality to be subpar. They connect to my phone using an app, not using Bluetooth, and I think this may be the problem. Streaming quality is tinny with lots of interference, and it cuts out when I get about 12 feet or so away from my phone. I have had them adjusted multiple times, and still am dissatisfied. I use streaming to listen to A LOT of audiobooks and podcasts, so for me this is a dealbreaker.

Costco hearing aid department sold me a pair of Rexton hearing aids that have never worked properly since I got them. Every time I want to try to use them. I have to call the hearing aid department and spend 20 to 30 minutes on the phone and they still don't work. At that point they send me to rexton hearing aid specialist and they can't get them to work either. I've had them for 6 months and maybe I've worn them for 1 or 2 weeks because they never work. To make things worse by the time I tried to get a refund for these worthless hearing aids, the date had passed by 4 weeks so I'm out of $1,600. I would definitely avoid this place. They don't seem to know what they're doing when it comes to using their devices. I would recommend that you stay away.

Purchased Rexton Bi-Core hearing aids at Costco in early 2024 and am beyond frustrated. Took them in for an adjustment after 2 month and the tech needed to update the software on them. One froze up and had to be replaced. Asked to have the T-Coil/ Induction loop program added so I could use it at museums and live theater, however after just 6 months, the hearing aids started automatically shifting into that mode at random times and since I wasn't near a TCoil system it mean going to static blasting earplugs.

Returned my expensive Oticon hearing aid because of its poor performance, occlusion, and inability to understand conversation. Now have a Rexton Reach. What a remarkable difference. I am so pleased with its performance. It's app can help to fine tune it and has really upped its abilities to improve its capabilities. It was a third of the price of the Oticon, so just another plus in its favor. Highly recommend the Rexton Reach.

Tv streaming is awful. I constantly have to re-pair my hearing aids. I spend at least 2 hrs a day trying to get them paired. If I am around any wifi they are constantly turning off on, repeatedly, very annoying.

I purchased a set of "high quality" Rexton hearing aids from Costco 3.5 yrs ago. They cost approximately $3k, a lot of money for most people I know but I wanted good ones so I paid it. They needed constant adjustments and were replaced a year a half later. These have also been readjusted a few times and for the past 3 months they have been acting up. Costco said they can't help me because the warranty expired, Rexton said Costco can send them in for an exception repair but I've had to go between them for months and Rexton will not help me. I've asked for this to be escalated and they refuse to let me speak with a manager. Costco relies on the manufacturer to fix it and Rexton won't. Bottom line: Do not buy from or use companies who do not properly and consistently provide customer service in order to satisfy the client.

Worked ok for a year then the issues started. Aids would just stop working. I'm using loaners now and they have a battery life of 3 hours. Hopefully they will get mine straightened out. 1400.00 is no joke.

I have a pair of Rexton in-the-canal hearing aids that I purchased at Costco. Over the last eighteen months, I have had numerous problems with them that have caused me to have hearing aids that don't function, hearing aids that lose connectivity with my phone regularly and cannot be reconnected resulting in periods of diminished hearing and excessive 30 minute trips to Costco (three trips in the last seven days). I have had one replaced after refusing to have it "repaired" one more time, another sent out for repair that was delayed because the needed parts were unavailable, and countless visits to the Costco Hearing Center for technical help.

I have Rexton BICORE LI right and left. Sound is OK, but the cable that connects the battery and the ear is too short. I complained about it, but was told that size 4 is the longest coil. The battery compartment still shows a bit above the ear when viewed from the front. Disappointing and so easily fixable for such a small issue.

Been shopping earnestly to find the best value in hearing aids. Rexton (Costco) is okay, not great. Can't stream audio unless you have the right phone, the options are few. Another brand I've tried can stream with anything Bluetooth. Audicus Omni. Sound with Audicus is much much better. Way more natural.

I lost my original Kirkland hearing aids which worked absolutely fine. The Costco rep recommended I upgrade to the Rexton hearing aids. BIG MISTAKE. The sound is terrible, very hollow and tinny but that's not the worst part. When I place the hearing aids into the charger they emit a very high pitch whistle. It drives my family crazy including the dog. It has gotten to the point where I no longer use them since charging causes so much aggravation. For $2000 I expected these things to work properly. Unfortunately, my warranty expired by one month or I would have returned them to Costco and DEMANDED my hard-earned money back. I contacted Rexton support and got a ** answer. Make sure the charger is plugged in and the appropriate charging lights are lit. So now what? The charger is plugged in and the appropriate charging lights are lit but they still whistle. I rate the hearing aids a one star and support a 0 star.

who more likely need hearing aids, also wear glasses.

I purchased a Rexton hearing Aid from Costco recommended by their specialist. I had to go back to Costco numerous times for adjustment and once it was sent to the company for repair which took a week, and even thereafter, the problem never resolved. On April 25th the hearing aid was sent back to company for 2nd repair, and today is over three weeks and it has not been returned. In the past 10 days, Costco keeps telling me different stories, and there is no way that I can contact Rexton, because the purchase was thru Costco. Interestingly enough, orders from Costco for new customers from Rexton arrive within 2 weeks!!!. It is very disturbing, and I don't know how long more I need to wait until the hearing aid arrives to Costco????

Purchased Rexton M-CORE R-LI at Costco. Wonderful! Best I ever had-at first. Then after about two weeks the left one shut off. Checked for ear wax. Not the problem. Recharged aid and all was well for about a week then off again, recharged and back in business. Talked to people at Costco and they insisted it had to be ear wax. I explained what I experienced but they insisted it had to be ear wax. I learned that if the aid was in the charger long enough for the green light to come of was all that was needed for the aid to come back on. Then both aids started switching off at the same time and much more often. Costco still kept insisting it had to be ear wax. I wear a glucose monitor which I was blaming for the problem until I got a phone call and both aids shut off at the same time the phone started ringing. Both aids shut off together at the same instance my monitor sent an alert to my phone.

I have the mini Rexton hearing aids and have had issues with the left one turning off randomly. Costco sent it back and I was given a new one. Same problem. They tried to push issues off on "it's your Android phone." Today Costco gave me the Rexton support number. Guess what...this is a known software bug that may or may never be fixed. Now I'm stuck with a product that works about 50% of the time.

I switched to Rexton Hearing Aids primarily for the new technology featured offered with Bluetooth connectivity to my Android phone. I also liked the feature of rechargeable batteries and a carrying case that was portable and recharges the units up to 3 days. Disappointed after 3 months of usage. 1. Bluetooth disconnects often with my Samsung S21 phone, so that I have to switch to speaker phone vs use the connection to my hearing aids. Typically on 1 unit sometimes right ear, other times left. 2. After 730pm at night about 12 hours of use, the battery supply is approx 10%. Volume of hearing aids drops significantly. My solution is to recharge units during the day in case.

I am very disappointed in Rexton Hearing Aids. They screech or squeal in my ear for reasons I cannot fathom. Just sitting here, or when I type, when adjusting the tv volume, or go to hug someone and then we both hear it. It is maddening. Have tried regulating volume and direction to little avail. They have screeched 4 times while I type this. I bought them from Costco where I bought my first device made by ReSound which was sold under the Kirkland brand. They were awesome. Unfortunately, they were in an envelope that the cleaning service inadvertently threw in the trash. Sadly, Costco stopped carrying them and Costco now promotes Rexton. I would not buy Rexton again.

I purchased through Costco and believed I could get the excellent service that Costco is known for but unfortunately it hasn't been my experience. The hearing aids have been the subject of predominately loud background noise. I found I heard a conversation better without them the other day sitting with my friend in my car. I strained to hear but with my hearing aids it was completely muffled. Turning the volume up just compounds the problem. During Covid an appointment is required and supposedly they will call back. I'm still waiting.

I have had my hearing aids for 4 months. They work great. I am disappointed with the Bluetooth range. Phone has to be above chest area to work. Also randomly one ear cuts out. They also turn off for no reason.

Since we bought the Rexton hearing aids we have facing only problems. I bought the machine for my Mumma. But They people have never been able to set the right setting on them, they enhance all the sounds around my Mumma so the frequency she needs help to hear all run together. She can't wear it for very long at all, because its catch noise rather than the voice. Since then we try several times to gave it back, because of no use, but always they people use to say, change the cell/Reset the frequency. We paid at huge amount. We are very disappointed with such a good brand but poor service. If there is a company that could help us we would welcome the help! Thanks.

Since we bought the hearing aids we have had nothing but problems. They have never been able to set the right setting on them, they enhance all the sounds around my husband so the frequency he needs help to hear all run together. He can't wear them very long at all, because he gets a headache. We have taken them back to where he bought them no less than 12 times with no help, every time they try to adjust them with no luck. They have added tails to them so they would stay in his ears because they fall out. We paid right at 6,000.00 dollars and I would not give you a nickel for them. Very disappointed with the brand. If there is a company that could help us we would welcome the help! Thanks.

I am a RN certified case manager. It is so important to have great hearing on the phone, at the doctor's office and meeting your patients. I did my research on obtaining my first hearing aids in 2014. I was really impressed how the Rexton made a big difference for me. I did go back to Costco to have them fine tuned without difficulties a few times. Now 3 years later got another hearing test. No changes to my hearing. Since technology has improved I was more. I have trialed the Resound hearing aids. Getting them this week.