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Force Factor Reviews

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About Force Factor

Force Factor has one goal in mind and that is to make individuals more powerful, stronger and faster. Two Harvard University rowers in 2009 founded Force Factor. Even though the company is still young, Force Factor won GNC’s prestigious 'Rising Star' award within a year. Their products provide formulated supplements for the body to achieve lean muscle, burn fat and preform with explosive energy. The company began to grow quickly and the owners believe it is a testament to the quality of this product. Join the nationwide community today of men and women who have seen the impact of Force Factor!

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Force Factor Reviews

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    Page 6 Reviews 530 - 680
    Customer ServiceStaff

    Reviewed Feb. 7, 2014

    I tried the sample, was no longer interested, attempted to cancel. Spoke with an customer service agent that was apparently hired from a high pressure boiling room. This is a perfect example on how to kill a brand that is trying to grow in a very competitive market. I had to call again and spoke to another agent "Mike" who was professional and attentive.

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    Reviewed Feb. 6, 2014

    Dodgy Practise - Force Factor Test X180 - Another one who signed up for a 'FREE'. I got billed in Dec. & got the goods but THEN I got billed in January but haven't received anything (5th Feb). Trying to cancel but not easy from UK. In my opinion - you should avoid this company like the plague.

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    Contract & Terms

    Reviewed Jan. 31, 2014

    I signed up for a free limited test sample and paid shipping and handling charges, but had to give a credit card number. I received the sample a few days later. 30 days later, I received a 30 day supply that I did not order and was charged $74.98 to my credit card. I did not order this merchandise or authorized the payment. I called the company to stop further shipments and charges, but they were adamant about reversing the charge for the 30 day supply I had received unsolicited. Afterwards, I entered the company's website to review the terms and conditions, and was able to locate them in small print and after having to scroll down beyond the point where you accept to pay the shipping cost for the "free" sample. This is misleading and unethical.

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    Reviewed Jan. 30, 2014

    Same thing sign up for free sample... Now I'm being charged $74.00 for being enrolled in a monthly program. They bury it in the fine print. Very shady company!!!! Had product just show up in the mail box with a bill. They email a tracking number with the sample package, but just send you the monthly $74 without notifying you.

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    Reviewed Jan. 25, 2014

    I ordered the free sample from this crooked company on 1-20-14. I got it a couple of days later. Yesterday I got a call from American Express about suspicious charges on my card 1-21-14. I had to cancel my card and get a new one issued. Then yesterday a package comes from Force Factor, a whole new bottle of 60 pills which I did not order and a charge of $74.00 on my card! I just disputed the charge with AMEX. This is a ripoff and I believe this company had something to do with the bogus charges on my credit card.

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    Reviewed Dec. 30, 2013

    After seeing an advertisement for Force Factor health supplement (Force Factor Test X180 IGNITE), on the internet, giving a free sample and only having to pay for post and handling, I ordered and paid $9.99 US currency. This was debited against my account as $10.99 Aus, on the 3rd December. On checking my bank account today, 30th December, I have discovered that Force Factor has taken a further $101.92 Aus. from my account. This withdrawal was unauthorized and I did order or receive any further product from the company Force Factor. As a Retired Detective of Police I am hoping that you can assist in this matter.

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    Reviewed Dec. 2, 2013

    I AGREED TO A SAMPLE SUPPLY AND GAVE MY CC# FOR SHIPPING. Within the next week I was charged 79.99 and received a month supply of a product I neither wanted or gave authorization for purchase of. They have no information for returns or refunds on their site and am reporting them to the Consumer Advocate Bureau.

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    Reviewed Nov. 23, 2013

    I agreed to pay $6 shipping for a free 14-day sample of Force Factor. Buried in the text was an implied consent for recurring monthly shipments. They shipped an $80 bottle at the same time as the sample. I have not been able to get my credit card company to reverse the charge. There is nothing new or revolutionary about this product. The ingredients have been available for years, and can be obtained in single supplements with higher doses for far less. I didn't intentionally order this product, I don't want it, I'm not going to use it. I encourage everyone that has been fooled by this business practice to post on every site they can find.

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    Reviewed Sept. 30, 2013

    I, like others, ordered the $4.99 sample and was charged $75, 18 days later. Don't fall for this.

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    Customer ServiceStaff

    Reviewed Aug. 3, 2013

    I fell for the offer of a Force Factor sample without realizing I was signing up for automatic shipments. Four days after I placed the sample order I attempted to cancel the automatic shipments. So far I have spoken to 3 representatives who work extremely hard to keep you as a customer. They promised my account was cancelled and an email was forthcoming, yet no cancellation email arrived. Each call back I'm told your account didn't cancel but I've now cancelled it. I still have 14 more days to see if I can get this cancelled before an automatic shipments comes and I get charged $75. If I had the Corporate Office address I would send a certified letter of cancellation so I would have proof of cancellation for the credit card company. This is extremely frustrating.

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    Customer ServiceContract & TermsPrice

    Reviewed July 10, 2013

    What happened is basically the same as other people's complaint here. They try to hook you up with cheap sample ($8). And after one month, they start to send you the product every month and charge your card for $80 for that. When I realized that after several months and called them, they said I agreed to subscribe for the service when I purchased the sample and it is my fault not to read through the contract. (I swear they hide the clause somewhere in the agreement that you won't be able to notice.)

    What made me even angrier is that when I asked them to send me again the original confirmation email/documentation, they say they cannot do that, but insisted that it has been confirmed in their system. I asked for refund, they said no because the product has been shipped. This is so ridiculous!! There must have been tons of people get cheated by this kind of scheme. Just watch out and don't be fooled again! I've filed a complaint through BOA and will see how it goes. Shame on such kind of dishonest business.

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    Contract & Terms

    Reviewed July 6, 2013

    I ordered a free trial of Force Factor X180 for $4.99 shipping. Buried in the user agreement is a clause that has them sign you up for a monthly supply that I was unaware of because I did not review the agreement carefully enough. I feel this is an unscrupulous practice as everyday we have to check the user agreement. No one has the time to review all of the legal jargon contained in these agreements. This company will send out another month's supply and charge your credit card $74.00. Buyer beware as this company will rip you off!

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    Customer ServiceSales & Marketing

    Reviewed July 5, 2013

    Similar to others, I fell for the Free Sample scam. I paid shipping and received the product about 10 days afterwards. I didn't notice the fine print until where it says I have to cancel or they will be sending me additional product. I saw this charge on my credit card for $74.99USD and immediately called Force Factor. I haven't received the product yet. Lady was nice but told me it was my fault for not reading the website carefully. In the end, she sends me a return mailing label and said she would refund my money after receiving the unopened package. When I do receive the package, I will definitely return it. If the product was any good, I might have continued to buy from them but with this type of customer service, I will never buy any Force Factor product again. I'm sure they are constantly getting calls to reverse charges for their negative response selling method. It's just wrong.

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    Customer ServiceContract & TermsPricePunctuality & SpeedOnline & AppStaff

    Reviewed Feb. 21, 2013

    This review is not to bash this company. I will try to be fair and only state the facts of my experience with Force Factor. For starters, I came across this free trial of Force Factor products. It is supposed to be a 14-day trial bottle (I chose Test X180), and I was only supposed to pay for shipping. The checkout process seemed fine, and the transaction went through smooth; although I waited for my bottle and didn't receive it until 19 days later. Upon opening the box and reading the usage directions, I found out that the recommended dosage is 2 pills a day, not one, as stated in the nutrition facts. So the 14 pills they sent is a 7-day trial, not 14.

    This is deceptive and misleading information that is used to lure customers into their trial plan. Right on the website, it specifically states 14-day trial samples. I also found out when I opened my order that I was enrolled in their trial plan and that I had to call and cancel. It’s usually not a big problem. I have been in several of these programs before with no issues. I figured I would call when I got to work. I assumed it was 18 days from the time I received my bottle. So later that day, I checked my AMEX account to find I was charged $74+ on the same day I received my trial. I figured I would give them a call; I'm sure they will settle the problem and issue a refund.

    Upon calling customer service, a man came on the phone and asked what the problem was. I explained to him that I was charged the money. Immediately, he got very defensive. He told me I should've read the terms. I understand that, but really, I expect a company to have some common decency and don't set unrealistic guidelines. I mean, come on, you set your trial for 18 days knowing it could take weeks for your customer to receive their item; leaving them absolutely no chance to cancel your program at all. Again, it’s just a way to trap customers into their program and cheat people out of money. I feel it is sad they can't let the product speak for itself. If it is a good product, it will sell. You can sell it in a decent manner and not have to lure customers by deceiving them and enrolling them in a trial.

    So I explained to the man that I wanted to charges reversed. He immediately told me no. He said it is my fault and stated again that I should've read the fine print. Really? He told me I would have to send the product back. Ok, so I told him that I would and asked whether they were going to send me a return label. Obviously, he said no. He told me to refuse the package. I asked how they shipped it. He said USPS, and I asked how I can refuse it. It will be in my mailbox before I get home. He got an attitude and started talking over me and cutting me off; he was very rude. He told me I need to write refused on the box and then take it to a post office. He was very rude in his tone. After I said ok to this, he then started offering me to keep the product, and I will receive a $20 refund on my card. I said no.

    He then offered a coupon for a future purchase. I told him no; I would not be buying any Force Factor products again. I feel I have been deceived on the trial size as well as the trial program. He replied, "I'm sure you won't because you didn't read the terms, and now you're mad we sent you a good product. It's not our fault you don't pay attention. We didn't deceive you. There is nothing deceiving on our website." I tried to explain that I didn't receive my product for 19 days, and they charged me before I even had a chance to cancel. Also, I brought up the website and told him it says right on the website that I would receive a 14-day trial. The usage directions states 2 pills a day, and I only received a 7-day trial. He replied, "It's not our fault, you shouldn't have bought the item if you didn't read the terms. There is nothing deceiving about the trial. You get 7 days worth to try over 14 days." Really? (LOL). Seven days worth of pills to try over 14 days doesn't even make sense. What an **.

    I'm sure this isn't just this guy. This has got to be a company policy to treat customers this way. Just read the other complaints. This company has complaint after complaint. I wouldn't even be complaining if they would've handled this with some decency. I have never experienced such disrespect as a customer of a supplement company. They just don't give a ** about their customers. So after that, he then offered me another promo. He said they would give me 60% off and refund me that amount, I again told him no. I was so pissed by now that there is no way I would take their product. You know, I would've accepted one of these offers and probably kept their product if he didn't treat me like this. Any chance there was of me using Force Factor products went out the window as soon as I spoke to this guy.

    Finally he gave me an RMA and told me after they received it back, I would get a refund within 10 days. Are you serious? This company is a joke! Luckily I hadn't received the package yet because he told me that if I opened the box, I would have to pay for return shipping. I have never experienced such a lack of respect for the customers who make that company. If they don't sell their product, they will be out of business. That's just common sense. You don't treat your customers like crap. The customer is not always right, but in this case, they should've handled this situation completely different. I am going to send their product back, and I'm not waiting for a refund from them. I will file a dispute with American Express, and let them handle it.

    So my final thought is that I will never buy a Force Factor product because of the horrible experience with their customer service. It really shows they do not care about the customer at all. What does that say about their product? In regards to the effectiveness of the product, I don't know; I didn't take it, and just threw it right in the trash. It was a waste of my time and my money. Not to mention they are charging an outrageous price for their product to begin with. If you really wanted it, you could get it elsewhere online for half the price. This company is just out to rip people off. Just look at their website. They set up this whole thing that you have to go through to see if you qualify. Ha! No matter what you put in, you will qualify. It is meant to make you feel like you are getting a deal. Stay away!

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    Customer Service

    Reviewed Dec. 5, 2012

    Your free trial signs you up for a monthly subscription of a supplement you may not want. I don't remember ever seeing anything that stated so, maybe because I purchased via a link on Kyle Leon's Muscle Maximizer site. In any case, I called them and told them I don't want a subscription and I wanted it stopped. They shipped me another bottle. At about 75 dollars a bottle, this is no deal. In fact, you can get this stuff off Amazon for a little over $40. I called them again telling them I wanted it canceled, and while talking, they charged me for another bottle. I've learned my lesson on free samples. Does it work? I stopped taking it after the first auto ship. After all, who markets a product like this if it can stand on its own?

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    Customer ServiceStaff

    Reviewed Oct. 11, 2012

    I ordered a free 14-day trial and shortly after receiving it, I got a full bottle for $74.98 without my knowledge. When I tried to return the bottle, I had to argue with the representative of Force Factor for almost an hour. Even after an hour of arguing they still wouldn't give me a 100% refund, nor would the representative let me talk to a supervisor or manager. He actually hung up when I insisted that I talk to a manager. Be aware when you buy products from this company!

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    Reviewed Sept. 11, 2012

    Trial offer - Buyers beware. I got their sample. Before I had the chance to cancel the next order, it was on my credit card. What a gimmick. Their free sample turns into orders before you get your credit card bill.

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    Customer Service

    Reviewed Feb. 21, 2012

    We are so sorry if there has been any confusion! For questions or concerns, please call our customer service department at 877-492-7243 and we will sort out any issues immediately! Thank you. -- Force Factor

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    Reviewed Aug. 16, 2011

    On 7/29/11, I ordered a one-time free sample of Force Factor dietary supplement. I was let to believe that I had a 14-day trial period once I received the product. If I decide not to continue using the product, I am to cancel by the end of the trial period or another would be sent to me at the regular price.

    I received the trial sample on 8/6/11 and expected to have until 8/20/11 to decide if I wanted to continue using the product. On 8/15/11, a withdrawal of $74.95 was made to my account by Force Factor. When I questioned this, I was told that the trial period is from the day of order. When I asked how can this be a 14-day trial period when the product is in transit for eight of those days? I was told "that's the way we do it, sir".

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    Reviewed Dec. 27, 2010

    I have been experiencing several side effects from using the product. For example, several months while using Force Factor, I experienced muscle spasms and stiff neck every morning. I have stopped using the Force Factor for several months now and I no longer have the aforementioned side effects. I contacted Force Factor on December 27, 2010 to cancel my subscription and to return two unused bottle and one open bottle. As a result, my subscription was canceled. However, Force Factor refused to have me return unopened bottles for a full refund of my money.

    According to Libby, Force Factor customer service supervisor, their return policy takes precedent over a consumer who has experience side effect from using their products. I have seen reviews online, where other consumer experiencing similar problems from using Force Factor. It has been seen here that the product is not fit for consumer consumption. There is obviously a defect in the product that causes these side effects. Force Factor, the merchant needs to fully refund its consumer for a defective product. Their return policy has no effect when a defective product has harmful effects on consumer when consumed.I want to be fully refunded for the unused products.

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    Force Factor Company Information

    Company Name:
    Force Factor
    Year Founded:
    2009
    Address:
    24 School Street, 4th Floor
    City:
    Boston
    State/Province:
    MA
    Postal Code:
    02108
    Country:
    United States
    Website:
    forcefactor.com