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Force Factor Reviews

4,968,218reviews on ConsumerAffairs are verified
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About Force Factor

Force Factor has one goal in mind and that is to make individuals more powerful, stronger and faster. Two Harvard University rowers in 2009 founded Force Factor. Even though the company is still young, Force Factor won GNC’s prestigious 'Rising Star' award within a year. Their products provide formulated supplements for the body to achieve lean muscle, burn fat and preform with explosive energy. The company began to grow quickly and the owners believe it is a testament to the quality of this product. Join the nationwide community today of men and women who have seen the impact of Force Factor!

Visit forcefactor.com

Force Factor Reviews

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    How do I know I can trust these reviews about Force Factor?
    • 4,968,218 reviews on ConsumerAffairs are verified.
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    • Our moderators read all reviews to verify quality and helpfulness.
    Page 5 Reviews 380 - 530
    Verified purchase

    Reviewed Dec. 1, 2015

    Force Factor works and I'm satisfied with it. I'd recommend it to my friends.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Sione,

    Thank you for taking the time out of your valued schedule to let us know, this means a great deal to us! Make sure you check in with our customer care center and website, as we have awesome discounts running! #unleashyourpotential #feeltheforce

    Verified purchase

    Reviewed Nov. 28, 2015

    I'm 60 years old and some things don't work as good as they used to so I decided on using supplements. I like the Force Factor Supplements. It's better than paying for **.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Charles, Thanks for the great comments and feedback, regarding our products. It means an immense amount to us, as a company. Make sure you give our customer care center a call, we have awesome discounts running, that I would hate to see you miss!

    Verified purchase

    Reviewed Nov. 25, 2015

    I used Force Factor supplements and it's a little different compared to supplements I've used in the past. I took advantage of the free sample offer and have used only one product.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Brandon,

    Thank you for trying out our sample. What product did you choose?

    Customer ServiceStaff

    Reviewed Nov. 24, 2015

    Force Factor Volcano had a sample which I sent only shipping cost (4.99) applied to my credit card. Wrong thing to do!! I received the small sample, and then they sent me a month supply. I never acknowledge a full bottle or even accepted the credit card charge of 74.98. I work hard at my job, and really don't need time to be left hanging on the phone for a half hour to talked to a representative. I just wanted to try the sample out, which I really don't care for the product. It's a GNC company and I get my vitamins from there, but looks like they are running scams. Maybe a new CEO? Bad management.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi tom, we are sorry to hear about your experience. Have you tried calling our customer care center (The number is listed on the bottle). They will be more than glad to help you find an adequate solution to this. Let us know if you have any questions or concerns, we would love to answer them for you.

    Verified purchase

    Reviewed Nov. 23, 2015

    Force Factor's products are working good and I'm getting a little bit of energy. I get out and exercise and I've got no problem with it.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Great to hear, we appreciate the feedback! Keep spreading the word for us! #Unleashyourpotential

    Verified purchase
    Staff

    Reviewed Nov. 22, 2015

    Force Factor works for me. I go to the gym so I'm using it. I do not buy any other brands, it's one of the best. However, my doctor wants me to quit because my creatinine level goes up when I use it. I just bought 2 bottles last week but I may have to cancel for a while. I will definitely buy it again in the future. I have recommended it to my friends and they're happy with it too.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hey Mel,

    Thanks for the feeedback, we really appreciate it! Have you tried using our Factor 2, it does not have Creatine in it. Factor 2 works to enhance your body's nitric oxide (NO) levels.

    The L-citrulline in Factor 2 has been shown to be even more effective than L-arginine itself at raising your body's L-arginine levels, stimulating your body's natural NO production as you conquer your toughest workouts.

    Factor 2's powerful amino acids, vitamin C and calcium work in tandem to help increase the amount of nitric oxide synthase enzyme in your body, catalyzing the NO reaction and delivering a sustained release. The result? A formulation that helps deliver incredible stamina.

    Take a look for yourself!

    https://www.forcefactor.com/products/factor_2

    Verified purchase

    Reviewed Nov. 19, 2015

    My problem was leg pain. I am older, in my "golden years" at a healthy weight but suffered from aching legs to the point that even walking was very uncomfortable. Doesn't mean that I'm not interested in the opposite sex, so I tried Test X180 from Force Factor. I noticed within a day that the ache in my legs had reduced and within a few days, the ache was as good as gone. There are a number of documented health problems related to low testosterone but I was amazed and very pleased to discover that leg ache for me was one of them.

    And by the way, since I started taking Test X180 I have once or twice missed my daily dose for a few days in a row. One or two missed daily doses seems ok, but by the third day the legs start to ache again. I will not deliberately miss another daily dose. I would recommend Test X180 to any man who suffers from age-related testosterone deficiency as long as it is not a medical condition. Check with your doctor.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Stephen, thank you so much for the kind words! Our team appreciates you taking the time out of your schedule to let us know. Keep in mind, we have awesome fall discounts running! Give our customer care center a call today. to see what discounts we have running!

    Verified purchase
    PricePunctuality & Speed

    Reviewed Nov. 19, 2015

    I've been taking Force Factor for a bit longer than 5 years. It doesn't work after about 1.5 years like it should but if you take a week off then a week on sometimes you'll get more done. Bottom line, it's expensive and has a large spectrum of side effects. The main ingredient is "NO2 EXPLOSION..." Really? Why should anyone trust that, why not nitric acid?? I kinda regret taking this product because of dependence or elce side effects will show up as follows; inner ear problems, vertigo, joint problems like carpal tunnel, stomach problems and the fun one when you first start a high dose then stop.

    Think you're emotionally tough? You won't be at all after you stop taking this stuff. It want you to be a lil girl without it. Regardless if you had to take this for whatever personal reasons be sure not to overdo it. Go slow, take days/weeks off and always tell your doctors! This review probably won't get posted and if it does it won't be up for long. If you look online for side effects there's nothing there and Force Factor has the money to make anything bad toward their name go away before long. Be safe and always check with your doctors before starting or stopping..

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there, Thank you for reaching out to us! We do apologize that your experience has been less than ideal, thus far. All of the ingredients in Force Factor have gone through multiple clinical trials in humans and have been shown to be safe without side effects There is nothing in there that would cause addiction or dependence, either. It helps increase blood flow, which may be why you don't feel as good when you're not on it, but We have never heard of anyone being addicted/have withdrawal to any of the ingredients included.

    Verified purchase

    Reviewed Nov. 18, 2015

    I’ve been taking Force Factor for at least three years and like the basic testosterone. I have four bottles in the shelf right now and they’re accumulating because I only take one pill a day rather than two. I used to delay the order for any amount of time I wanted to but now it’s only for two months and I want to delay it longer. I tried calling once to know if they have a plan for one pill a day but I wasn't talking to the right person. So I'll try calling them again or I’m going to cancel it and then re-submit whenever I need it or not take it at all to avoid stacking up. Nevertheless, I've recommended it to a friend. It’s a great product and it boosts the level of the testosterone. It’s what I’m looking for and that’s what I got.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Awesome!! Give customer care a call, they will be more than glad to help you with that. We appreciate the shout out and spread the word with your family, friends, gym buddies...everyone! #ForceFactorNation

    Reviewed Nov. 17, 2015

    I started using Force Factor's Volcano product before this past summer began, trying to get into summer weather shape and what not. The great thing about Volcano as opposed to other things I've used in the past for working out, is the noticeable boost of energy you get while working out. It has helped me tone myself out as well. I'm not exactly where I want to be, but Volcano has helped so far.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Keenan, we are thrilled to hear about your experience, thus far. Check in with customer care (Number is listed on the bottle), they have awesome fall discounts running! Thanks again! #feeltheforce #unleashyourpotential.

    Reviewed Nov. 14, 2015

    I didn't read the fine print until I finished the transaction of ordering the 30 day supply of "Volcano" (by Force factor). After learning that in over two weeks my credit card would be debited for a continuing supply of the product if I didn't cancel, I called the next business day and explained. I was pitched more offers which would contradict my reason for cancelling to begin with. I still received the initial 30 day trial supply which was oncoming in the mail but haven't tried it. I'm experimenting with pre-workout supplements however as I read into the use of Volcano by Force factor, it must be used continually to achieve and maintain results. That's not what I really want. I need only a boost in my regimen.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    Customer Service

    Reviewed Nov. 4, 2015

    Ordered a sample. Never got it. Emailed repeatedly. Today $84.98 is gone from my account! And I live off $1200 a month and the rude guy on the phone is not refunding any shipping even though I received nothing and I have to wait 5 days for my money. Beware!!!

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    Our professionals at the customer care center are excellent in resolving these types of matters. Have you reached out to them, regarding this. The number is on the bottle, give us a call so we can help. Let us know if you have any other questions or concerns and we will be more than glad to help!

    Thanks.

    No response received
    Verified purchase

    Reviewed Nov. 2, 2015

    I got the sample in the mail and read about the diet, especially on the internet. It worked out for my norm, 10 minutes more than Force Factor 180x. I got no results. No energy. No weight loss to the .001 pound. It actually made me more tired. Then I saw the truth: I don't want to be a lab rat. I was getting slow results, but results on my own. After this epiphany, the mail sends me another month of this stuff. I just want to cancel my membership and get a refund for the supply I just received.

    Thanks for your vote!
    Verified purchase
    Customer Service

    Reviewed Oct. 30, 2015

    I have tried for the last two years to cancel my auto ship for 180x. I sent an e-mail requesting to have it stop and I get a reply asking me to call them. Finally as of October 2015 I went to my bank and had them stop payment on the auto ship. I also went online and located the CEO of this company and I am shipping back to him two years worth of unopened 180x along with a copy of the e-mail that I sent requesting to have the auto ship stopped.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Leonard,

    We are sorry to hear about your experience, thus far. Have you tried to call our customer care center to speak to a supervisor, directly? They will be more than glad to help with an advanced solution. Let us know if you have any questions or concerns and we will be more than glad to answer them for you.

    No response received

    Reviewed Oct. 28, 2015

    I only get to workout in the evenings after a long day of work already with a job that I just started. I used to be able to work out before college classes which worked a lot better for my schedule, but even though I am excited to have gotten a job, it really messed with my workout routine. Getting Force Factor Volcano in the mix was an awesome idea because the NO boosting parts of it was able to keep me going after working 9-5. Was really happy to find this solution, and have had nothing but a great experience with Force Factor thus far.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Edward,

    Thank you very much for the kind words about our company! We immensely appreciate you going out of your way to write this. Let us know if you need anything in the future and we will be more than glad to help! Have a great rest of the week! #unleashyourpotential #feeltheforce.

    Verified purchase
    Customer Service

    Reviewed Oct. 27, 2015

    I just ordered free sample 2 or 3 months before. After that why you people are deducting money from my account and send me Force Factor every month? I didn't order anything. I want all my money back otherwise I will report against you. 3 bottles you send me I want all my money back as soon as possible and your contacts are fake. Every time your tape said call us during working hours.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Zain, I'm so sorry that you have had such a hard time reaching us. Customer service is very important to us and we certainly want to resolve this issue for you. Due to the time difference, it is possible that you have been trying to reach us while our customer service team is not in the office. Representatives are available to help you from 9:00 PM - 9:00 AM EST, Monday through Friday, Please let us know if you are still having trouble reaching us. Thank you, FF

    No response received
    Taylor increased rating by 2 stars.
    After a positive interaction with Force Factor, Taylor increased their star rating on Oct. 22, 2015.

    Updated review: Oct. 22, 2015

    I see what you are saying. Kind of surprised you all got back to me as soon as you did. I understand there might be a bit of turnaround time, I think I might have jumped the gun a bit too early. I've actually just been reading through the workout link, I'm going to give some of those a try. Thanks for reaching back out to me, I do appreciate it.

    Original Review: Oct. 21, 2015

    I have heard a lot of great things about Test X180 Ignite so I decided to try it out. I cannot figure out why I am not seeing the results I was hoping for. I see little improvement as of right now and I am trying to figure out whether or not there is a specific routine I should be implementing when using Ignite for maximum results. Any suggestions?

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Taylor!

    I am sorry to hear that our product has not been working for you, thus far. How are you taking the product? Also, how long have you been taking the product? Our products are all naturally derived, which is great, but the unfortunate turnaround there is that it may take time for your body to become acclimated to it. Below, is a link for some workouts, that I highly recommend. Hopefully, this helps! Let me know if you have any questions or concerns and I will be more than glad to answer them for you!

    https://www.forcefactor.com/workout

    Verified purchase
    Staff

    Reviewed Oct. 18, 2015

    After writing about my experience with Force Factor, I was reached out to from the company attempting to resolve my complaint. I called the company and was connected with manager who listened to my problem and quickly resolved it, refunding my payment immediately even BEFORE I shipped the product back to them. That was above and beyond what I was expecting. I was very impressed the way they reached out to me and resolved the problem. Thank you Force Factor.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    I am glad we could find a solution to your concern. Have a great week!

    Verified purchase
    Price

    Reviewed Oct. 16, 2015

    I was looking on the internet for something that was going to help out a bit and found Force Factor. I had tried a few other things in the past and Force Factor is better. The price was good and I like the results. It might not be above and beyond the others, but it did what it was supposed to do so I was satisfied.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    We are happy to hear that our product was able to help you. We also, appreciate the time taken to make us aware, it means a great amount to us as a company.

    Thanks again!

    Reviewed Oct. 13, 2015

    If you are looking for a great pre-workout this is it. Great, NO booster for those trying to get a better set going once you're at the gym. My issue has always been getting the motivation to max out after having worked a long day at work, so Force Factor Volcano has been a godsend of sorts. Definitely recommending this to my co-workers.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    We greatly appreciate you taking the time out of valued schedule to let us know! Make sure you give our customer care center a call, we have awesome Fall promotions, running.

    Verified purchase

    Reviewed Oct. 12, 2015

    I first heard about Force Factor Supplements from a friend and I gave it a chance. I tried some of the products available online. It seems they offer a variety of things, mostly needed for lifting, working out and training. I took advantage of the free sample offer of the Test X180. It's amazing. Almost within a few days, you notice the difference in strength and stamina. I've told my brother and other people about them ever since. It's been very unexpected and a great experience so far.

    Thanks for your vote!
    Force Factor
    Response from Force Factor
    Great to hear, we appreciate the feedback. Keep spreading the word for us!

    #Unleashyourpotential

    Reviewed Oct. 9, 2015

    I have been using Test x180 Ignite (from Force Factor) for about 4 or 5 months now. I was familiar with Force Factor products before getting into Ignite, but had never used any. I had set a list of goals for the summer and started hitting the gym a lot more, when someone mentioned Ignite and how it might help me reach my projections with better results. That is exactly what happened. I have lost weight, toned myself up, and my overall life performance measures are better than before.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Joe,

    We are happy to hear that the Test X 180 Ignite, has been working up to your standards. Taking the time to let us know, means a great deal to us, as a company.

    Verified purchase
    Staff

    Reviewed Oct. 8, 2015

    I highly recommend the use of this products. They have help me tremendously. Thank you.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Martin,

    We are happy to hear that our product has been working for you. It means a great amount to us, that you took the time out of your schedule to let us know. Make sure you give our customer care center a call, as we have awesome Fall discounts running.

    Verified purchase

    Reviewed Oct. 8, 2015

    I'm 54 and I wanted to get my max goal of benching 405 which I did since I decided to take Force Factor Supplements. It turns everything I'm eating more to mass and not fat. Awesome product.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Rod,

    Thanks for the great comments and feedback, regarding our products. It means an immense amount to us, as a company. Make sure you give our customer care center a call, we have awesome Fall discounts running, that I would hate to see you miss!

    Verified purchase

    Reviewed Oct. 6, 2015

    My credit card was charged two amounts on 9/29/2015 in amounts of $4.99 and $29.99. I have not received either order. In fact, I was not asked nor did I approve the shipment. It is difficult to keep track of pending orders on your calendar. I need advance notice of any shipment. That will allow me to confirm the need for the product. In this case, I do not need the product at this time and the previous shipping address has changed.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there, Our professionals at the customer care center are excellent in resolving these types of matters. Have you reached out to them, regarding this. The number is on the bottle, give us a call so we can help. Thanks.

    Verified purchase

    Reviewed Oct. 5, 2015

    I have been very pleased with the results I have had with Force Factor. It has become a very routine thing for me to do and I can tell when I don't take it. As long as you stay consistent, exercise right, and eat properly this product will help you.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    This is great to hear! We appreciate you, taking the valued time out of your schedule to let us know. Make sure you contact our customer care center, as we have great fall discounts running.

    Verified purchase

    Reviewed Oct. 4, 2015

    I recovered quicker from workouts because of Force Factor. It worked for me.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Travis,

    Thank you very much for taking the time out of your valued schedule, to let us know. We greatly appreciate it!

    Verified purchase
    Staff

    Reviewed Oct. 3, 2015

    My Name is Ernest. Having worked hard to maintain my Trophy Husband figure as my wife calls it. As I aged it was getting harder to maintain the Physical level of endurance in my job as a HVAC/R repair tech. Passion was another area that was suffering. Read about Force Factor in an on-line review and figured I've got nothing to lose in trying it. I got my sample bottle and took as directed. My wife asked me if I had changed any of my routines or vitamins. I said I was trying a new Product. She replied "Well keep it up, it's working." We've been happy ever since. Thanks again Force Factor.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Ernest,

    Thank you for taking the time out of your valued schedule to let us know this. We greatly appreciate it, as a company. Make sure you check in with customer care (number is on the bottle) we have awesome fall discounts going on and I would hate to see you miss it!

    Verified purchase

    Reviewed Oct. 2, 2015

    Products are nice. Wish I could move up to the newer Test X180.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    That's awesome to hear. Give our customer care center a call (number is on the bottle), we have awesome Fall discounts going on, that I would love to see you take advantage of!

    Liam increased rating by 4 stars.
    Staff
    After a positive interaction with Force Factor, Liam increased their star rating on Oct. 5, 2015.

    Updated review: Oct. 5, 2015

    I spoke with your customer service and all is resolved. Thank you so much for the timely response!

    Original Review: Oct. 2, 2015

    I'm not sure, maybe it's me, or maybe it's my body, but I haven't received the results I was looking for. I have friends that this product has worked for though. The people that recommended it to me have had great success with it. Don't know what is going on... What gives?

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Liam,

    Our team is sorry to hear that the product did not have the ideal effect you were looking for, everyone's body reacts different to certain ingredients. I would recommend giving our customer care center a call (The number is listed on the bottle) they will be more than glad to set you up with a sample of one of our other products, which may work much more efficiently for you. Let me know if you have any questions or concerns and I will be more than glad to assist you.

    Thanks!

    Verified purchase

    Reviewed Oct. 1, 2015

    After giving the product 40 days, the only effects for me was massive headaches starting 5 to 10 minutes after taking it. I continued taking it thinking my body would adjust and the benefits would come. Sure was wrong about that!

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    I am sorry to hear about the frustration, thus far. Have you tried to call a customer service representative, regarding this. Let me know if you have any questions or concerns and I will be more than glad to help you.

    No response received
    Verified purchase
    Sales & Marketing

    Reviewed Oct. 1, 2015

    Signed up for the free trial, they sent it. Now I get charged $84.98 on a reoccurring basis because somewhere in the fine print I needed to notify someone that I didn't want this to happen. I saw it nowhere, but I guess these crooks say it's there, so apparently it must be there (that is if you trust them, and you shouldn't). I've been buying GNC products for years, but I can tell you that just came to a screeching halt today. I've been spending about $100 a month with them for quite some now, probably the last 10 years. Why would a company screw that relationship up over some "free trial" scam? If I, in my infinite wisdom, suggested that to my upper management, I'd be taken out back and shot. To anyone out there listening, RUN THE OTHER WAY FROM THIS COMPANY!

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi,

    Our team is sorry you didn't have a great experience with our business. Have you tried connecting with our customer support center for help in correcting this issue? Our team would be ready to work with you to find the best possible solution.

    Thanks!

    Verified purchase
    Staff

    Reviewed Sept. 30, 2015

    I worked out regularly, and bought supplements from Force Factor since it might supplement my diet and the product had to be beneficial to my health and well-being, develop my body a little bit, and help my athletic ability. I was able to take advantage of their free samples, and also found the products I were looking for, but I canceled because I had plenty of it. Their unique selection offer helped me sustain my work out a little bit, but they don’t let me suspend for 90 days, so I write in my calendar every 90 days, then I keep calling them up because I only take a little bit of the product at a time. Other than that, Force Factor has been good and helpful.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    I am glad to hear you have been enjoying the products. Have you tried to call back to speak to a supervisor, directly, about this specific concern? They will be more than glad to help you find an adequate solution, regarding this.

    Thanks!

    Reviewed Sept. 22, 2015

    I signed up for trial size, received it and used it with absolutely no noticeable results. I received another bottle in the mail and thought they had sent another one by mistake. I didn't open it because it was a useless product to me. When I got my credit card statement I realized I was charged $75 for the bottle they sent me. I called to get a refund for my unopened sealed bottle and they said I had 30 days to return it and it was day 31. I can't return it. Even they don't want their useless product back. This company is a flat out rip off. I guess it was my fault for not reading the fine print close enough but companies like this shouldn't be allowed to stay in business. Do yourself a favor and do not purchase from this deceitful company.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    How's it going Pat,

    Our team is sorry you had less than a stellar experience with us. Have you tried asking to be directed to a supervisor? They'd be happy to help you so we can achieve the best possible outcome. Thanks!

    No response received
    Verified purchase
    Customer Service

    Reviewed Sept. 14, 2015

    I tried 14-day free trial for Force Factors Ignite. I called to cancel it because it was not helping me personally. I was told by customer service to give it more time. She extended the trial period and recommended Factor 2 since I was using the Ignite to work out. I told her I was not interested and she said she could send me a free bottle, I just had to pay the shipping. Before I hung up I was very clear in asking when I needed to cancel so I don't get charged. She told me Nov. 14th. A couple weeks later I received another bottle in the mail of the Factor 2. I look at my bank account online and I was charged full price for a second bottle. So I called customer service again and was only refunded $41.99 when I was charged $74.98. I still do not understand why I wasn't refunded the full 74.98?

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi John, I am sorry to hear about your experience. Have you considered calling back and asking for a supervisor, they have greater capabilities than the customer care representatives. Let me know how that goes, I'm here to help you so if you have any further questions please don't hesitate to comment back and I will be more than glad to help you.

    No response received
    Verified purchase
    Customer Service

    Reviewed Sept. 12, 2015

    I used the product for over 2 years; unfortunately I am going to hard times right now; I called to CANCEL the subscription (as stated on website - cancel anytime) - I was told they will put my account on hold for 3 month instead? Then I got an email telling me my trial has been extended??? All I want is for them to cancel my account. Please someone can answer me. Thanks.

    Thanks for your vote!
    Customer ServiceSales & Marketing

    Reviewed Sept. 2, 2015

    I signed up for a free trial of their product, thinking I will give it a try. I received it and I noticed it was a fat burner so I didn't take it because most fat burners give me palpitations. Then the following month they send me a 120 capsule bottle. I didn't think anything of it, I thought they must of made a mistake. This month they send another one. I called and the guy tells me they charged me 90 dollars last month which I can't return because it's been thirty days and this month it's 90 dollars also. But since I want to cancel my subscription he could give it to me for half price and I don't need to return it. This is a total scam. What happened to 100% customer satisfaction or your money back. I'm 100% not satisfied scammers.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hello, I am sorry to hear about your experience. Have you tried to call our customer care center and ask for a supervisor, specifically. They can solve the problem in a much more efficient manner. Let me know if you any other questions or concerns and I will be more than glad to help you.

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Aug. 25, 2015

    Accepted a free 7-day trial and have been getting billed every month since. Have tried to call 19 times and been on hold for an average of 20 minutes each time. Company should have an email that you can cancel on as they have internet access to scam you on. I have noticed that they have emails to answer consumer affairs with.

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    Force Factor
    Response from Force Factor

    Hi Douglas,

    I'm so sorry that you have had such a hard time reaching us. Customer service is very important to us and we certainly want to resolve this issue for you. Due to the time difference, it is possible that you have been trying to reach us while our customer service team is not in the office. Representatives are available to help you from 9:00 AM - 9:00 PM EDT, Monday through Friday, and 12:00 PM - 5:00 PM EDT on Saturday. Please let us know if you are still having trouble reaching us.

    Thank you,

    FF

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed Aug. 12, 2015

    Too many bottles sent to me. I have pay extra $$ at a time when I have a lot of expenses and bills. I do not need that many pills. I have 1 open bottle and 2 more sitting here unopened.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    "Hi Gordon, Have you reached out to our customer care center for assistance in resolving this issue? They would be happy to work with you to find the best possible solution. Let me know if you have any questions/concerns and I will be more than glad to help you. Thanks!"

    No response received
    Customer Service

    Reviewed Aug. 11, 2015

    I had canceled my account several time with ProbioSlim which Femme Factor is a entity of ProbioSlim because they would bill my credit card without my authorization And send me products I hadn't ask for. On 8/10/2015 after making sure my account was Truly canceled I received 8/10/2015 more product Per Femme Factor Who is part of ProbioSlim. I called them up Femme Factor and spoke with Austin on 8/10/2015. I Had returned the products Femme Factor sent me which they received on 8/05/2015.

    Now I received today 8/10/2015 more of their product in the amount of $49.99 plus shipping and handling of $4.99 which is a total of $54.98. I am sending this back tomorrow per UPS with a tracking number which will allow me to know when they receive it. Austin stated to me that he saw my account had been canceled. So why did you use my credit card when my account was canceled? I told him "I want the full amount of $54.99 returned to my account ASAP." He tells me I can keep the product as my trial offer. No I'm sending it back. He then mentions about a 60% refund. I said "No I want my full refund of $54.98." He says first I have to return product and once they receive it it will be 5 to 10 day before $49.99 will be returned to my account. I said "I will send product on 8/11/2015 and I want the full refund of $54.98 refunded. That's $49.99 plus shipping and handling of $4.99 which totals $54.98."

    This company I have had to deal with for the past four months is a ripoff and they refuse to cancel your account. I will never do business with them because their products don't work. They have no way of contacting them except by phone and they still hadn't canceled my account. I canceled on 7/5/2015 and then again on 7/14/2015. This company needs to be looked at because they continue to Bill me even though my account has been canceled.

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    Force Factor
    Response from Force Factor

    Hi there,

    I'm sorry you had less than a great experience with us. Have you connected with our customer support team for assistance in resolving this concern? They would be ready to help you to achieve the best possible outcome.

    Thank You!

    No response received

    Reviewed Aug. 5, 2015

    Don't order free sample. They will bill you for a monthly supply of tablets. Just cancel your credit card so they can't direct debit.

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    Force Factor
    Response from Force Factor

    Customer service is extremely important to us. Have you tried to call our customer care center (The number is listed on the bottle). They will be more than glad to help you find an adequate solution to this situation.

    No response received
    Verified purchase
    Customer Service

    Reviewed July 27, 2015

    They sent me a free sample. 2 weeks later I received a bigger bottle and had been charged from my credit card. I called them and there had been a mistake. They said, "There's no mistake. You ordered it and you have to keep it." Then they said, "We will give you 60% refund. After you try the bottle and if it doesn't help you, call back and we will refund the other 40%." Then I got a guy on the phone (an expert???). He told me that it had been expired. I never wanted the product. It doesn't work. This company is a RIPOFF. They steal you $$$. I LOSE $40 DOING BUSINESS WITH FORCE FACTOR. I DON'T NEED THIS BS!

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    Our professionals at the customer care center are excellent in resolving these types of matters. Have you reached out to them, regarding this. The number is on the bottle, give us a call so we can help.

    Thanks.

    No response received
    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed July 26, 2015

    I sent for free offer that came through my normal post. After a while I received offer. Then month later got another bottle of tablets for which I was charged eighty pounds plus eighteen pounds customs duty. I took the tablets but did nothing except now feel very unwell with dizzy spells. Don't fall for this scam as all you get from the telephone number when trying to cancel is ring during working hours. I pay by debit card.

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    Force Factor
    Response from Force Factor

    Hi Maurice,

    I'm sorry that you did not have a good experience with us. Have you reached out to our customer care center for assistance in resolving this issue? They would be happy to work with you to find the best possible solution.

    Thanks!

    No response received
    Verified purchase
    Customer Service

    Reviewed July 18, 2015

    They sent me a free sample. 2-weeks later I received a bigger bottle and had been charged from my credit card. I called them and there had been a mistake. They said "There's no mistake. You ordered it and you have to keep it." Then they said, "We will give you 60% refund. After you try the bottle and if it doesn't help you, call back and we will refund the other 40%." Then I got a guy on the phone (an expert???). He told me that it had been expired. I NEVER WANTED THE PRODUCT. IT DOESN'T WORK. THE SO CALLED EXPERT HAD A FORM LETTER IN FRONT OF HIM. EVERY TIME I GET MAD HE STARTED FROM THE TOP OF THE LETTER AGAIN. I HAD A STROKE A COUPLE YEARS AGO AND I DON'T NEED THIS BS!

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    Force Factor
    Response from Force Factor

    Hello William

    Sorry your experience with Force Factor wasn't a positive one!

    Did our customer support give you an adequate resolution for this issue?

    Let us know if there is anything we can further do to help your situation.

    Thanks!

    - FF

    Verified purchase
    Customer Service

    Reviewed July 15, 2015

    When I got sample I spoke to a rep from the company. I told them I was going overseas and if I wanted any more tablets I would phone them when I returned but they sent me more tablets and charged my credit card. I have tried many times to phone the company back but all I get is a recorded message saying the office is closed. They haven't got an email address or any place you can leave a message.

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    No response received
    Customer Service

    Reviewed July 13, 2015

    I went through the same charging episode with Force Factor. I called and actually talked to someone. She corrected my problem (so far) and sent a free sample of a product. The product does work, but results will vary depending on your body, condition & how well you know your body. I have had credit card order issues with other companies. I go to my bank & tell them I lost my wallet & credit cards. The bank will immediately cancel the existing card and issue a new one. Nothing from previous purchasing can be charged to your new card unless you order with the new number!

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    Sales & Marketing

    Reviewed July 13, 2015

    Ordered free sample and was debited shipping accordingly. Never received... Had the hassle of cancelling card and contacting legit companies to give new details. BEWARE - DO NOT ORDER! TOTAL SCAM. You won't be able to contact the company let alone cancel auto debits! Last time I do this. Lol.

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    Force Factor
    Response from Force Factor

    Hello Chris,

    We are sorry your experience with us wasn't a positive one!

    We do have a customer support line, were you able to get in touch with us in order to resolve this issue?

    Thank You!

    - FF

    Verified purchase

    Reviewed July 11, 2015

    I order it and it came with 2 bottles of pills. One was the Nox Factor and Beta Force which I did not order. Then after a month they charged my credit card for 100 bucks and it is very hard to cancel your monthly sub. Don't buy this - they are scammers.

    Thanks for your vote!
    No response received
    Verified purchase

    Reviewed July 7, 2015

    I ordered a free sample and was asked to pay for the shipping only. Nothing Else. Now they attempt to steal 80.00 from my credit card account. This is an unauthorized use of my credit card information.

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    Force Factor
    Response from Force Factor

    Hi,

    Our team is sorry you didn't have a great experience with our business. I would recommend connecting with our customer support center for help in correcting this issue. Our team would be ready to work with you to find the best possible solution.

    Thanks!

    Verified purchase
    Sales & Marketing

    Reviewed July 5, 2015

    Free Sample = Unauthorized recurring charges. Oldest trick in the book. Disappointed in myself for thinking this was a mature, professional science business and not a flat out scam. Product doesn't work and when you finally realize it, you have already been charged... Don't waste your money!

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    No response received
    Punctuality & Speed

    Reviewed July 3, 2015

    Like many others I tried the free product. After purchasing I learnt of many others being ripped off and charged without consent, so I contacted my bank. Fortunately a day later they offered a service of locking international payments. The product arrived 14 days later. 3 days after that there was an attempt for a transaction of $104.56 on my credit card. If your bank offers locking (not permitting) certain payments, consider it. Haven't tried the product yet.

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & MarketingPrice

    Reviewed July 2, 2015

    Force Factor is one of the worst scamming companies of them all because they keep getting away with it apparently. They get people to submit for a FREE sample with their credit card information for the $5 shipping cost and then wait two weeks, when they figure you won't be looking, before they start taking $74.98 + straight out of your bank account. Apparently they even get away with it from people who don't have the access to check their bank statements daily to see when they're going to do it. Then they say call us and Ask our Experts @ 1-877-492-7243 (US)...That's the funniest right there... What, you're fraud experts? All that number does is put you on hold for five minutes and then tell you to "leave a message and we'll get back with you"... Uh, No you won't because you know you're thieves!

    That's ok, I got my money back by filing a fraudulent transaction via my bank and my bank reimbursed me and now will be going after Force Factor for the reimbursement. Once enough people do this I hope at some point the FDA, FBI, or BBC or somebody will get involved and shut them down so we can watch the owner on the next episode of American Greed!!!

    For those who need it here's Force Factor's contact information but "Good Luck" getting a hold of anyone: Call us at 1-877-492-7243 (US and Canada), 0808-1012202 (UK), or 1800-084-649 (AU) and speak with one of our representatives. Mon-Fri: 9am - 9pm Eastern Time (US), Sat: 12pm - 5pm Eastern Time (US). Customers located in Guam, Puerto Rico, and the Virgin Islands, please call us at +1 (877) 301-6149. Os clientes localizados no Brasil, ligue para 0800-892-4248: de segunda a sexta-feira das 11h s 20h. Closed for the Holidays: Force Factor, LLC will be closed on the following days: Friday, December 25, Friday, January 1.

    Please call customer care for an RMA number before shipping returns to the address below: In the United States: Force Factor, 105 Commerce Dr, Aston, PA 19014. In Canada: Force Factor Returns, P.O. Box 1051, Fort Erie ON L2A 6C7. In Australia: Force Factor, PO Box 535, Braeside VIC 3195. In the United Kingdom: Force Factor Returns, PO Box 1417, Bedfordshire, MK41 0QB.

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    Force Factor
    Response from Force Factor

    Hello Josh! We are so sorry to see that your experience with us was a negative one. In your review it seems like you reached out to our customer support. Did they end up resolving your issue? We are here to help in whichever way we can!

    No response received
    Verified purchase
    Sales & Marketing

    Reviewed June 30, 2015

    These scammers have a running advertisement for a "Free Trial" of some junk that does not work. They sent me a tiny bottle containing four capsules. Product is GARBAGE. Do NOT fall for this scam. Do NOT supply them with your credit card information to get the free trial because they started shipping large bottles of their crap to me without my consent and charged me $75. They did this for 3 months and I had to fight it out with them and went through hell with my Credit Card company to resolve this. FORCE FACTOR IS A FRAUD AND A SCAM! DON'T FALL FOR THIS. DON'T TAKE THE FREE SAMPLE AND DON'T GIVE THESE CRIMINALS YOUR CREDIT CARD INFO. THE GARBAGE THEY ARE PUSHING IS ABSOLUTE JUNK! Please stay away from this scam.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry you didn't have a great experience with our business. Have you connected with our customer support center for help in correcting this issue? Our team would be ready to work with you to find the best possible solution.

    Thanks

    Factual basis uncertain
    Contract & TermsSales & Marketing

    Reviewed June 26, 2015

    I signed up to try the free trial for this product and put my credit card information in for shipping. They then went on to bill me $100 for a whole bottle of this stuff and sign me up for their VIP membership without my permission. This is the kind of company that hides a cancellation policy in their terms and conditions to scam you out of your money. My big suggestion is to buy all your health and workout products through a reputable company like GNC and not through these scumbags.

    Thanks for your vote!
    Customer ServiceStaff

    Reviewed June 26, 2015

    Tried the trial offer and did not like the way it made me feel. Tried to cancel and found no number to call or email. Had to look for it on internet. When called first two times (very funny), after waiting 20 minutes, rep answered and before I could say anything, said: "SORRY I CAN'T HEAR YOU BUT IF YOU HEAR ME, HANG UP, TRY AGAIN". This happen twice then I got put on hold by auto system and after 15 minutes, it just hung up. This happen several times. When I did get through the auto system, FOUND my account. But when the rep looked for my account to cancel, could not find it no matter how he checked. Told me, "don't worry, you don't have an order so nothing to cancel". Will see what happens to my credit card...

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    I just wanted to check in. Were you able to find success in reaching our customer care center? Let me know if there is anything I can do to help you.

    Thanks!

    Verified purchase

    Reviewed June 26, 2015

    I ordered a small sample of one of their products and was VERY careful not to authorize the auto-ship program. They enrolled me anyway and shipped and charged my card. My credit card company was kind enough to disallow the charge but where do these people (Force Factor) get the nerve to be so dishonest? Maybe if enough people complain the FTC will do their job and crack down on this criminal activity.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    I am sorry to hear about your frustration, thus far. Were you able to get everything resolved? Let me know if there is anything I can do to help.

    Thanks.

    No response received
    Verified purchase
    Customer ServiceContract & TermsStaff

    Reviewed June 23, 2015

    Had the same experience as everyone else but was able to get someone on the phone - they said hidden in the agreement that you check for the free sample is something about being sent a new bottle every month and being charged for it. And if you cancel, you only get 40% back of the money that they take. What a bunch of crooks! Best advice is to steer clear of these people. Can't believe they are running their business like this! DON'T BUY ANY OF THEIR PRODUCTS!!!

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    our team is sorry to hear about your less than ideal experience. Have you tried to call back and ask to speak to a supervisor, directly. They will be more than glad to work with you on an improved solution.

    No response received
    Staff

    Reviewed June 20, 2015

    I thought I'd try their product as the advertisement had GNC in the title. I ordered it and stopped taking it. Today I find more money has been checked out of my account and I didn't knowingly authorize it. Theft as far as I am concerned. I do not know how to get rid of the people.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    Our professionals at the customer care center are excellent in resolving these types of matters. Have you reached out to them, regarding this. The number is on the bottle, give us a call so we can help.

    Thanks!

    Staff

    Reviewed June 17, 2015

    Hi. These Scammers at Force Factor Debited my account for $120.000 Aud, for a product I did not authorize. Just paid for a sample and they took the money out of my account. These people are crooks, how can they do that?

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hello Michael, We are sorry your experience with us wasn't a positive one! Have you reached out to our customer support team? We are here to help, so let us know! - FF

    Verified purchase
    Customer Service

    Reviewed June 15, 2015

    Thanks for the comments. I have taken action to cancel any further debits from my account in writing. I only received my sample today. I too have been charged for the shipping of the free sample offer. I obviously do not want any unauthorized amounts being debited. My bank has advised me that by creating this paper trail you would have more grounds to dispute the transaction. They do not have an email address and the phone number has a message to call back during business hours (I called at 3 pm!!!).

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    Our professionals at the customer care center are excellent in resolving these types of matters. Have you reached out to them, regarding this. The number is on the bottle, give us a call so we can help.

    Thanks.

    Reviewed June 15, 2015

    I don't read the fine print. Now they took $84 out my account. Wondering are they sending more pills or what. smh.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Alonzo,

    Sorry if you have experienced confusion throughout this process.

    If you have any questions or concerns with your order, please feel free to contact our customer support.

    We are here to help. Please let us know how we can help resolve this!

    - FF

    Verified purchase
    Customer Service

    Reviewed June 5, 2015

    Same as everyone else, had a trial, had to provide card details, the trial was that with my heart condition. The product was unsuitable. Next thing every month I get a new batch and an Invoice for over a hundred dollars taken out my card. When you try to contact you are not able, phone numbers do not answer. Crap product shonky behaviour.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hello Jude, We are sorry that your experience with us wasn't a positive one! Which number did you use to contact our customer support? We want to be able to resolve any issues our customers have had, and we wonder if you had the wrong number? We are here to help so please let us know what we can do to resolve this problem! - FF

    Customer Service

    Reviewed June 2, 2015

    Thanks to Consumer Affairs I cancelled my order on day I placed it. Did have to hold onto phone to hear a long ad message.. all bs. I cancelled my order as I now question value of product based on deceptive sale practice of this company. This ''hidden'' billing most affects older people who might have trouble with small print.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there, Our professionals at the customer care center are excellent in resolving these types of matters. Have you reached out to them, regarding this. The number is on the bottle, give us a call so we can help. Thanks.

    No response received
    Staff

    Reviewed June 1, 2015

    Hi, just wanted to share. I got this 14-day trial from Force Factor. They charged me 6.23 on one date and 115.66 on another. They are the most grrr can't even think of anything clean to say. I called to cancel. The first person I got sounded stoned, out of her mind. The second one was a li'l better. I called the Canadian number and got someone in the States or Australia. Now I'm sending this product back and if I don't get my full refund I'm calling the cyberpolice that work for my bank. Grrrr I'm so mad.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hello Michael, We are sorry the experience you have had with us wasn't a positive one! We are here to help you however we can. Have you been able to resolve this issue yet? Please let us know! - FF

    No response received
    Verified purchase
    Sales & Marketing

    Reviewed May 30, 2015

    I ordered the free sample and to get the free sample I have to pay freight of $3.95. So to do this I use the credit card, I get the sample and no problems. Next thing I get a bill for $109.98 and a bottle of Force Factor which I never ordered and on the receipt it says they are going to send a bottle every 6 months until year 3915. I did not sign up to get the additional bottles, just the sample.. This is a huge scam.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hello Gary, We are sorry to hear your experience with us wasn't a positive one! Did you attempt to contact our customer support to resolve this issue? We are here to help, so please let us know! - FF

    Verified purchase
    Customer Service

    Reviewed May 19, 2015

    We trialled the product and went to cancel. Money for the next shipment was taken from our account same time we got the trial bottle. I have rung and emailed to cancel. Lines are supposed to be open 9 am - 9 pm, I've rung at various times in the day to get an answering machine message saying they are currently closed. Please ring back when open. The emails get returned. How do I cancel?

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hello Sharon! We are sorry to see that your experience with us wasn't a positive one! Our customer support line is here to help! We wanted to know if you have been able to get in contact with us since then! Please let us know! - FF

    Customer ServiceOnline & App

    Reviewed May 18, 2015

    THIS WEBSITE IS A ** CLEVER SCAM. First: they induce you to ordering 'a free sample' of their gym pills - you only pay for the shipping fee - what you don't know is that if you don't phone them and cancel your 'secret subscription' - they will steal nearly $100 out of your bank account every month to deliver you their ** pills WHICH DO NOT WORK. "Why not just simply cancel your subscription?" I'll tell you why: you can ONLY cancel it by phoning them (that's right - you can't email them). BUT WAIT THERE'S MORE. If you call them you are presented with 2 options: "press 1 to get a call back because all our representatives are busy or press 2 to be put on hold".

    If you press 2: you will be put on hold FOREVER - I was on hold for a solid 22 minutes before my phone credit ran out! If you press 1: "Thank you, please enter your 10 digit phone number to get a call back". What's the problem with this? UK phone number are 11 DIGITS. They are a SCAM. DON'T ORDER ANYTHING FROM THEM. I had to request my bank to block them from taking any money out of my account.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hello Jake! We are sorry to hear your experience with us wasn't a positive one! We take our customer support very seriously, and are here to help. Was this issue ever resolved? Please let us know! - FF

    Verified purchase
    Customer ServiceContract & Terms

    Reviewed May 15, 2015

    I had just placed an order for the free sample when I came across something in Google about the scam that Force Factor does by hiding their membership details in the terms and conditions of their site, and nowhere in the signup details of the free sample. I'm not normally one to fall into the trap of these things. I'm normally completely cynical and research the hell out of everything. But clearly I was in a weak moment. I immediately rang to cancel the free trial sample and the VIP membership. Firstly they offered to extend the trial period out to a month, instead of 14 days, and I told the guy I wasn't happy about that, and I simply wanted to cancel everything. I was told I couldn't cancel within 24 hours because of how their system is setup. As far as I'm concerned 24 hours allows them enough time to send out the trial so that they can't cancel that order which is unacceptable.

    I told the guy that within 24 hours I would have my card cancelled so they couldn't take any more money from me. He simply told me to call back within 24 hours, as there was nothing he could do. I had no choice but to ring my bank and cancel my card so that I could ensure that no further transactions could be taken from my account. I have subsequently also emailed them at chat@forcefactor.com to reaffirm the fact that I want the order cancelled, and that I have cancelled my card. I am waiting for a response to that email. I don't expect to get my money back. The card has been cancelled, so they can't reverse any charges anyway, and I'm certainly not giving them any new details.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there, Our professionals at the customer care center are excellent in resolving these types of matters. Have you reached out to them, regarding this. The number is on the bottle, give us a call so we can help. Thanks.

    No response received
    Customer Service

    Reviewed May 13, 2015

    Been using product for 2 years & only took 1/2 rec. doses. Can't say I had amazing results but can't complain. Never had any trouble getting hold of rep as I stopped delivery three times as product accumulated on my shelf. When it got low I call up & they would resend. I looked at other sellers of similar products & found a lot of complaints too. Wonder if anyone took samples & had them tested?

    Thanks for your vote!
    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed May 4, 2015

    My name is **. I'm a 50year old Cancer survivor trying to survive the after effects of chemo & radiation to my body. A very limited income. So when my daughter decided go on vacation she deposited some extra money into my account so I could buy groceries & gasoline. Prior to that I accepted a offer from FORCE FACTOR FREE SAMPLE. Had pay .99 for 30 day supply. Promised make me feel better, with energy.. (Yeah right).

    So next month my daughter deposited this money & goes on vacation. I try buy groceries and my account has beet deleted. I can't figure it out. As my statement says TEST on it. Doesn't give name of company or phone. Nothing. I had go bank. I find out who, where this company is and omg. Tried calling them. Hours to get through. I demanded my money back. They said they can credit my account fraction of what they debited from it. Or wait till package arrived. If I return package with this code they give me, they will credit all to me. Needless say. I went hungry for while. Still am, and still waiting for credit. I wonder how many people they scam and don't realize, or have time to go through all the hoops FORCE FACTOR. Makes you go through for refund?? FORCE FACTOR should be embarrassed but they really practices, as it's obvious that you're a SCAM, preying on weak.. SCAM,SCAM,SCAM, buyer beware.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry you feel this way. We offer the sample so you can try it before paying full price in stores. We ask for a call back to discontinue it. We understand you are human and may have overlooked the terms, this is why we have a customer care center (The number is on the bottle) to help rectify these types of concerns. Have you reach out to them, yet?

    Reviewed May 3, 2015

    Ditto to all the other complaints. Why would a reputable company have to go to so many slimy business practices to give unsuspecting customers the opportunity to test drive a product. I am going to have to cancel the credit card I used with them b/c out of the blue I got a charge on it from Force Factor that was actually $85, for Test X180 Ignite when the same product retails here in NC for $60 on the shelves. WTF?

    First off, you had to read the fine print to even notice that you are signing up for a membership each month not just a 2 week. Oh, they lied about that as well... It was really 1 week if you followed their dosing suggestions...... And on top of that you are getting whacked with another 30% surcharge to get the "honor" to get screwed each and every month until Force Factor "notice the change in name" that I think they should adopt by the way.... Go ahead, you guys have my permission to change your name. See how I gave you permission.... You should try that business practice while trying to shamelessly trying to give your product away so to speak. Is this for real? Who do you think you are Force Factor?.... Making the already extremely shady supplements industry even more shady looking? HaHa. What a joke.

    The only thing this stuff is good for is jacking up your heart rate IMO, and not from the ingredients.... but from the aggravation from start to finish on this deal! GNC, as bad as you are, you should even be ashamed about doing business with a company such as Force Factor. They did give me my refund but tried to give me this 60% off and keep the product deal which I was having nothing to do with. Well thought out marketing plan FF team..

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry you feel this way. We offer the sample so you can try it before paying full price in stores. We ask for a call back to discontinue it. We understand you are human and may have overlooked the terms, this is why we have the refund options implemented to protect you.

    Thanks!

    Resolved outside ConsumerAffairs
    Verified purchase

    Reviewed April 24, 2015

    My name is **, from WA, like all the testimonials I read about this Force Factor gear, I like you got caught the same way. I blame myself for not reading the small print and it did say free sample, and also said, "when you receive your free sample you don't have do a thing, we will send you your next lot of supplements." You like me, they have your credit card details. We didn't read it properly, we saw FREE, and that is that. When it says FREE, think!!! Is it really FREE. Consumer Affairs has been warning all of us about this sort of advertising for many years. Nothing is FREE, there is always a catch. It's always there, but we must look for it. Anyway good luck next time. I'M TRYING TO CANCEL MY ORDER, NOT MUCH LUCK AT THIS STAGE. I'm into them for $89.98, didn't want it!! Just be more careful. The address for these monsters are PO BOX 535 BRAESIDE VIC 3195 AUSTRALIA.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi,

    Customer service is extremely important to us. Have you tried to call our customer care center (The number is listed on the bottle). They will be more than glad to help you find an adequate solution to this situation.

    Thanks.

    Reviewed April 15, 2015

    If you need TESTOSTERONE, the best one to get that really works is from "LAWLEY Direct". I get mine from Lawley's, Western Australia. Like all the others I have been caught by Force Factor. They took money out of my visa account without my consent. If they take anymore out, I will sue them. I will try to get this money back.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Kyle, thanks for reaching out to us! We can definitely help you out here. Give our customer care center a call (Number is listed on bottle) they will be more than glad to help you with this. Let us know if you have any questions or concerns and we will be more than glad to answer them for you.

    No response received

    Reviewed April 15, 2015

    Force Factor X180 Ignite - Scam! Watch the small print giving them permission to debit your credit card. This happens when you submit to free trial with absolutely no obligation. Product doesn't work either.

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    Force Factor
    Response from Force Factor

    Our team is sorry you feel this way. We offer the sample so you can try it before paying full price in stores. We ask for a call back to discontinue it. We understand you are human and may have overlooked the terms, this is why we have a customer care center (The number is on the bottle) to help rectify these types of concerns. Have you reach out to them, yet?

    No response received
    Customer ServiceSales & MarketingPunctuality & SpeedStaff

    Reviewed April 13, 2015

    These guys have their scam down to an art. I bought a trial pack of their X180 product two weeks ago. Two weeks later, right after I got the the trial pack I ordered, I got slammed with a charge for $75. I called the number on my bank statement. It leads to an endless loop that prevented me from ever talking to a rep. Next, I called my bank to dispute the charge. Force Factor claims that I signed up for one of those trials with an automatic renewal unless you opt out. So the bank refused to help.

    I didn't remember seeing anything like this when I bought the trial, so... I checked the screenshots I took of the checkout screen and the confirmation page for when I bought the trial pack. There is nothing there about auto refills, subscriptions or opt outs. I also checked the confirmation email Force Factor sent. Same thing. No such language. I offered to show my screen shots of the checkout page and confirmation to the bank (Wells Fargo). The bank did not care to see them because Force Factor somehow "proved" to them that the opt-out language was included despite the fact that I can prove it wasn't there. Well Fargo refused to disclose how Force Factor had "proved" this. I'm still getting stonewalled by the bank.

    I finally tracked down a number for Force Factor that got me to a rep. "**" was a simple script reader who read the same paragraph over and over and refused to respond in any other way. Force Factor would not accept any returns or refunds even though the website promises money back if not satisfied. BOTTOM LINE: This is a sophisticated opt-out scam that signs you up for a monthly charge without telling you that's what they are going to do and then prevents you from disputing the charges by sending false paperwork to your bank. STAY AWAY!!!

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    Force Factor
    Response from Force Factor

    Hi Mason, Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor, directly? They will be more than glad to work with you on find the best possible solution, regarding your concern. Let me know if you have any other questions or concerns and I will be more than glad to help you. Thank you.

    No response received
    Verified purchase

    Reviewed April 13, 2015

    I wish to thank the commenters on the un-cancelable "subscription." I have terminated the credit card that I used for the "free sample." They will hopefully not send me anything further when they find my credit card invalid!

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Customer service is extremely important to us. Have you tried to call our customer care center (The number is listed on the bottle). They will be more than glad to help you find an adequate solution to this situation.

    No response received

    Reviewed April 13, 2015

    SCAM ALERT! DO NOT Deal with these criminals!! They suck victims in with the free sample where you have to pay postage then they hit you with a $194+ charge! Force Factor (www.forcefactor.com - also with Australian site variations) is a SCAM Site! DO NOT Deal with these guys as they are criminals who get hold of your credit card and rob you! Tell everyone you know about these Scammers!! Go to their Facebook page and mark as scammers so they get ditched eventually. Other Victims: https://www.consumeraffairs.com/health/force-factor.html

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    Force Factor
    Response from Force Factor

    Hi there, Our professionals at the customer care center are excellent in resolving these types of matters. Have you reached out to them, regarding this. The number is on the bottle, give us a call so we can help. Thanks.

    No response received
    Customer Service

    Reviewed March 31, 2015

    When I called, first thing they tried to do was to ship me another product and charge me without asking permission or seeing if I like the product or not. It took me 3 calls just to cancel because they tried so hard to keep me.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi,

    Customer service is extremely important to us. Have you tried to call our customer care center (The number is listed on the bottle). They will be more than glad to help you find an adequate solution to this situation. Let us know if you have any other questions or concerns, we would love to answer them for you!

    Thanks.

    Verified purchase
    Sales & Marketing

    Reviewed March 27, 2015

    Free trial for Force Factor - Test X180 Ignite. I received a promotional advertisement for the product. The only thing they required for a 28 day supply was payment for the shipping and handling. A few weeks later I receive a bottle with 120 capsules and an invoice for $84.98. Evidently, there was an agreement box that I checked at the time of ordering the sample. It stated that I needed to cancel my membership within a certain number of days. Membership? - I thought I was simply getting a free sample. The two options I was given was either to pay to have the product return or pay them 40% of the invoice and keep the product. Very shady business practice. I will tell everyone and their uncle to stay as far away from this company as possible. What a scam!! I also never tried their product the entire 28 days due to the strong odor of the capsules.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Our team is sorry you feel this way. We offer the sample so you can try it before paying full price in stores. We ask for a call back to discontinue it. We understand you are human and may have overlooked the terms, this is why we have a customer care center (The number is on the bottle) to help rectify these types of concerns. We understand your needs may have not been met on your first phone call, ask to speak to a supervisor, specifically on this one, they will be more than glad to help you find an improved solution with this.

    No response received
    Verified purchase
    Customer ServicePriceOnline & AppStaff

    Reviewed March 25, 2015

    While reading a news article on MSN.com I saw an article addressing getting rid of fat, increasing stamina, etc. It claimed that the demand for this product was causing it to be hard to find at GNC and had a button to see if you would qualify for a free sample. I clicked on the button which put me at a page that wanted my name, reason why I wanted the product, and my age. Then I needed to click on another button to get to another page. This page asked for my name, address, telephone number, email address, etc. Then another button to see if you qualified for the free sample. I click on it. There it had the cost of shipping at around $5 on one side of the page but then wanted you to fill out a credit card number submission.

    Here's where I stopped. I backed up to the previous pages and erased each one from all content and destroyed the page. Returning to the last page I erased all the information and backed out to the previous page and destroyed the webpage. Within three minutes after doing that I got a strange call on my cell phone from +1 (909) 219-6401 Anaheim (By the way this is not an Anaheim number.). Both me and my wife looked at each other and I answered the call asking who was this. A female voice from Force Factor asked me if this was _________, using my name, even then using the title Mr. before my first name.

    I then asked this person who they were and how they got the telephone number, without admitting what my name was. They then began to explain that Force Factor had received my request for a sample. I then told them that they were never to call the telephone number again and asked them how they got the number (which would mean they had the other kinds of identity information which were on the other webpages if they had the telephone number). They tried to tell me that I had submitted the information online (which I denied), but by all practical terms I didn't, erasing all of the pages and never clicking on the submission button on the last page.

    Apparently, the first two pages they use to collect identity information with, so when you see the credit card page and you know for sure you don't want to fill that out for a FREE TRIAL at destroying your identity and credit you stop, they can call you up and tell you that you submitted that information to them. The Force Factor person continued to argue with me about the use of such webpages and tactics in getting identity information from their webpages.

    I told them to remove and destroy any information that they may have gotten from the webpages and that I would be reporting that Force Factor is using a program to steal information without the permission of unknowing individuals that are lured to their website for a FREE TRIAL sample. Be it said and done. I have nothing to say about Force Factor but that they are forcing themselves into our private and critical identity information with these type of website tactics. Let it be a warning, you can no longer test the waters through Internet webpages.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    Thank you!

    No response received
    Verified purchase
    Contract & Terms

    Reviewed March 25, 2015

    I accepted a promotional offer of a FREE trial 7 day supply of Force Factor Ignite Test X180. I accepted this by checking a box on one a long series of offers ancillary to an offer of entry into a draw to win some money. At a subsequent stage of the process I was prompted to pay about $5 for postage on the free sample. I authorised a charge of this amount to my credit card unwisely it appears. The sample arrived in due course. The first alert that all is not well was today [25th March 2015] when a parcel containing 120 capsules was delivered to my address. On checking my credit card account I find on 17th March $121.84 debited to my account quite without authorisation. I never authorised any ongoing charge to my credit card. I never authorised any one-off charge of $121.84 either. The only authorisation given was for about $5 to be charged ONCE for postage on a free sample.

    I have not even been given particulars for any party to be contacted to cancel or terminate any ongoing arrangement. Not surprising as there never has been any such ongoing arrangement. My credit card provider has supplied a telephone number together with advice that the business hours today of the party concerned close at 9:00pm. At 5:28 pm, however, I got only a recorded message telling me to ring during normal business hours. Without saying what those business hours are! A credit card provider cannot enter a dispute until the customer has contacted the vendor concerned.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry you feel this way. We offer the sample so you can try it before paying full price in stores. We ask for a call back to discontinue it. We understand you are human and may have overlooked the terms, this is why we have a customer care center (The number is on the bottle) to help rectify these types of concerns. Have you reach out to them, yet?

    Thanks!

    No response received

    Reviewed March 24, 2015

    Same as a previous respondent. The product sample was promised for shipping charges only. About a month after it arrived my CC was debited for the full amount which in Au currency was about 94 dollars. I have taken the capsules as recommended. They didn't seem to make any difference. I am not complaining about that, I just want my money back.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Customer service is extremely important to us. Have you tried to call our customer care center (The number is listed on the bottle). They will be more than glad to help you find an adequate solution to this situation. Let us know if you have any other questions or concerns, we would love to answer them for you!

    Price

    Reviewed March 22, 2015

    The company offers a free sample of the product charging only shipping. Then they send it and charge the full price of the product. Now an $89.00 charge appears on my bank account.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Miguel, Our team is sorry you didn't have a great experience with our business. Have you connected with our customer support center for help in correcting this issue? Our team would be ready to work with you to find the best possible solution. Thanks!

    Customer Service

    Reviewed March 18, 2015

    Bought "free" product; just pay shipping 2.99. Next month get billed 74.98 to cc. Called # and it is endless loop of product promotion. No option to talk to customer service. Disconnects call after 20 min. Upside: AMEX cc reversed charge and put block! Force Factor can suck it!

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    Force Factor
    Response from Force Factor

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed March 15, 2015

    I accepted the offer of a "free" sample of the product and paid the required $4.99 for P&P. I read the entire page to make sure I wasn't going to get hit with the very unethical automatic order/ payment scam that some lowlife companies perpetrate. The email I received after the order had been accepted ended with just that automatic scam info, which I hadn't found on the site where I placed my order. I figured that when I actually got the product I would still have 14 days to try it out and decide whether or not I wished to continue to use it or not. I placed the order on 21 Feb and am still waiting on delivery.

    On 11 March my bank account has been debited $118.31, this despite not yet trying the product, and to add to this companies unethical standards they made no notification that they had debited my account, I had to discover it on a routine check of my bank statement when I noticed that my balance was short. This makes me totally suspect now of the quality of the product I should by now have tried out for 14 days. If the product is actually effective it does not need to be marketed in such an aggressive manner - surely if the product is what you say, I could continue to order it when I want to. I consider this to be nothing less than fraud, and I think this method of marketing is illegal in Australia.

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    Force Factor
    Response from Force Factor

    Hi there, Our professionals at the customer care center are excellent in resolving these types of matters. Have you reached out to them, regarding this. The number is on the bottle, give us a call so we can help. Thanks.

    No response received
    Verified purchase
    Price

    Reviewed March 9, 2015

    I never hit enter to send application once I saw shipping charges but they took it upon themselves to charge me for shipping cause I filled out the form and considered trying it when I thought it was totally free but NEVER sent my info or consented to the trial offer. Any company with business practices such as these should make one question the product itself!! Certainly doesn't instill trust or confidence...

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    Force Factor
    Response from Force Factor

    Hi John, Our team is sorry you didn't have a great experience with our business. Have you connected with our customer support center for help in correcting this issue? Our team would be ready to work with you to find the best possible solution. Let us know if you have any questions or concerns and we will be more than glad to assist you!

    Customer ServicePunctuality & Speed

    Reviewed March 7, 2015

    Products are worthless especially Test x180 Ignite. The company themselves have so many BBB complaints it's pitiful. I should have check with BBB before I bought into their trial offer!! There was NO FINE PRINT anywhere on the order form! So as far as I was getting was a trial sample for 2 weeks for 4.99. Then they WITHOUT authorization charged my card for 85 bucks! The wife caught the charge couple of days to late to stop the shipment. The product is WORTHLESS, sugar would have worked better!!! Don't waste your money on this or anything from Force Factor!! You WILL regret ever doing so!

    GNC should pull all of Force Factors products off their shelves! Or they may end up hurting there bottom line!! So far I have just filed a complaint with the BBB lots of good reading about Force Factor on their site! They told me on the phone only 79 of the 85 dollars is going to be refunded which is a crock. Which further proves they are THIEVES and frauds! The charge was unauthorized so all monies should be refunded including the shipping.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    No response received
    Customer Service

    Reviewed March 5, 2015

    I have been a customer of theirs for approximately 2 years! However the last month has seen a change for the worst! They took a payment on 1/2/2015 and NEVER delivered any product, it has been 5 weeks! I have tried contacting them by phone but they do not answer, day or night. Also they do not have an email for contact, anymore. I am out of pocket $142.31 for Product and $3.55 International Fee.

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    Force Factor
    Response from Force Factor

    Hi Collin,

    Thank you for reaching out. Our team is extremely sorry to hear about your experience the past month. Have you tried to call our customer care center back, to speak to a supervisor, specifically? They are excellent in solving these types of concerns. Let us know if you have any questions or concerns, we would love to answer them!

    Price

    Reviewed Feb. 28, 2015

    I saw a promo whilst browsing on the net for Force Factor's Test X180 Ignite. For $5 they would send me 28 capsules of this great new product. Being 56 I thought I had nothing to lose to try it for $5. Then a box of 120 comes to my post office at a cost of A$120!! I never agreed to or signed up for any more than the $5 sample. I am prepared to wear this $120 cost once but suffice to say that I am not happy with their conduct. I have emailed them to say do NOT send any more. I may order more in the future dependent on them not trying this dodgy ploy on me a second time. I am really disappointed and just hope the product is better than their slippery promotion.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there, Our professionals at the customer care center are excellent in resolving these types of matters. Have you reached out to them, regarding this. The number is on the bottle, give us a call so we can help. Thanks.

    Reviewed Feb. 26, 2015

    This company (Force Factor) advertised to customers for a free trial of their product for just the cost of postage but required credit card details to deduct the cost of postage ($5.00 Aus). They have since deducted $142.00 + $4.75 for further products I did not request. Difficult to contact when asking for a refund to send back said product. This is fraud/scam.

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    Force Factor
    Response from Force Factor

    Hi Bernard, thanks for reaching out! We are sorry to hear about your experience. When you called in, were you able to get everything rectified? Let us know if there is anything we can do to help!

    No response received
    Verified purchase
    Price

    Reviewed Feb. 20, 2015

    I ordered a Force Factor product and they charged me 5 times on my credit card and I still haven't received the item.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Customer service is extremely important to us. Have you tried to call our customer care center (The number is listed on the bottle). They will be more than glad to help you find an adequate solution to this situation. Let us know if you have any other questions or concerns, we would love to answer them for you!

    No response received
    Sales & Marketing

    Reviewed Feb. 17, 2015

    Don't be fooled by this lot advertising a 'Free' sample just by paying the postage!! **! Within 14 days of receiving the 'Free sample' these rip off merchants have now charged my credit card another $100+ for an unwanted product and with no invoicing or written authority!! BUYER BEWARE!!

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi, Our team is sorry you didn't have a great experience with our business. Have you tried connecting with our customer support center for help in correcting this issue? Our team would be ready to work with you to find the most favorable possible solution. Thanks!

    No response received
    Verified purchase
    Customer ServiceInstallation & SetupSales & Marketing

    Reviewed Feb. 16, 2015

    I ordered a 14 FREE sample which I received. If you follow the instructions it only last 7 days. I immediately called to cancel to not get the next shipment scheduled 18 days later which would give you a lapse period in taking the product. Don't call it a 14 day trial. I also had read in the meantime that they are being sued for no proof of the product working.

    So why would I want more and why was I was still charged on my credit card despite my phone call. I have not even opened the box or bottle, told them they could have the sample back and they still screwed me charging my card. They can have it all back, even the bottle I have not received that I was billed to me already, just give me my money back. It's a scam. The product has no proof of working, so WHY is GNC affiliated with them? I will never shop GNC again for that reason. This is the second time I have heard that GNC promotes bad products. Their supplements have issues too.

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    Force Factor
    Response from Force Factor

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    No response received
    Staff

    Reviewed Feb. 10, 2015

    I called Force Factor after receiving a notice of a pending charge from my credit card company. From the reviews I have read I was very fortunate to speak with a very nice lady identified as Candy. (I was equally as nice finding you get further with folks such as this with sweetness.) She offered a full refund and I ask that she wait online until I received the Return Authorization and cancelation into my email Inbox. She made an excuse that they were very busy but did comply. I received the RMA label and number and thanked her profusely for her help. (wink, wink)

    We shall see if they do indeed refund the money less shipping as promised. Then I called American Express and had the merchant blocked from making any further charges. I don't know if you can do this if you used a debit card, but there is no reason continue receiving a product you no longer want. Cancel your card and just get another one. Credit card and banks are very accommodating about this.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi Marcia, thank you for reaching out! We are glad to hear the customer service was up to par. We just wanted to check in to make sure your situation has been rectified. Let us know if you have any questions or concerns, we would love to answer them for you!

    No response received
    Verified purchase
    PriceStaff

    Reviewed Feb. 4, 2015

    Wow, I couldn't find the fine print at checkout so I got my first month's bottle at $74.98 which I didn't want. They did cancel but would only refund 60% of the price so I got SHAFTED by these crooks. I'm sure my fleecing was better than some others. This company is a good example of Corporate Greed at it's finest. I'll make sure I never buy anything from this company ever so I hope they choke on the money they stole from me. They are worse than TV lawyers.

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    Force Factor
    Response from Force Factor

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    No response received

    Reviewed Jan. 25, 2015

    I got tricked, thinking that I was dealing with GNC. Then found myself dealing with this two-faced company. Before I received the free sample, I was already charged for the next shipment.. Really?!! My question is: why does GNC supporting this scheming business. To the owner of force factor, God don't like ugly, whatever deceitful things you're doing now, you might very well be enjoying stealing people money, but very soon it'll catch up to you...

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry you feel this way. We offer the sample so you can try it before paying full price in stores. We ask for a call back to discontinue it. We understand you are human and may have overlooked the terms, this is why we have a customer care center (The number is on the bottle) to help rectify these types of concerns. Have you reach out to them, yet?

    Thanks!

    Verified purchase
    Customer ServiceSales & MarketingStaff

    Reviewed Jan. 24, 2015

    I ordered the sample of Force Factor volcano for 4.99 and I did call them before the 18 day they said they wanted to cancel further shipment and they ignored that and still charged my account 75.00 automatically. I got back with them and they offered me a 60% refund which came to about 40.00. This company is just a big scam operation. They refused to help or offer any other solution.

    Thanks for your vote!
    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    Thank you!

    No response received
    Customer ServiceSales & MarketingPriceStaff

    Reviewed Jan. 21, 2015

    I also ordered a "Free Sample" and was charged the following month on my C/C. Message, to Force Factor, who thought of this "SCAM" "YES SIR SCAM" and "why did you allow it to continue." I thought I was working with a reputable company. I actually liked the product, and would have bought more, but I will never use it again because of this ** marketing SCAM. If this is the way you do business then that makes me question how you produce the product. Shame, shame, shame. The phone number that I got a contact person is 1-877-492-7243, received the "RMA" #, got refunded all but $5.00. Go ahead and keep the 5 bucks. Cheapest ** I have ever had.

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    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    Thank you!

    Verified purchase
    Sales & MarketingPricePunctuality & Speed

    Reviewed Jan. 21, 2015

    I purchased a 15-day FREE Trial of a product from ForceFactor.com. I was charged from my checking account, via my VISA Debit Card, $4.99 for shipping only. When I received the product I realized it was not what I wanted so I never ordered any of the product. However, less than a month later, without my authorization, my checking account was charged and additional $74.98. When I contacted the company they refused to refund the amount per their own Refund Policy. However, Ryan, their representative stated that another 120-day supply of the product was already on the way. I told Ryan my bank has already stopped payment on my account and would not authorize anymore payments. I also told him I was filing a complaint with the New York State's Attorney General's Office.

    I stated to him that I am a retired U.S. Air Force Veteran and living on a fixed income. He stated he could not refund the first $4.99 because that was shipping cost. He could not refund the second $4.99 because that was also a shipping cost. Since the order was already mailed what he could do was refund me 60% of the $69.99 that the 120-day supply cost. That would be a refund of $41.99 from the total of $4.99 + $4.99 + $69.99 = $79.97. That is a scam if I ever heard of one. Knowing that I was not going to get any more, I accepted the partial payment and attach all of this information to my complaint to the State's Attorney General's Office. Lesson learned!

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    Force Factor
    Response from Force Factor

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    No response received
    Customer ServiceStaff

    Reviewed Jan. 13, 2015

    Received the product under a 7-day trial, really didn't like the product. Didn't read the fine print and received another month’s supply and a deduction to my bank account (all my fault, and I'll admit to that). Call Force factor to cancel the subscription and spoke to a representative by the name of Mike. He asked why I was cancelling and I told him it wouldn't work for me. He told me “What do you expect in 7 days?” and I asked him “Then why only a 7 day trial?” which he responded that the money I spent was a waste of money, of which I said “Yes, it was.” He was very rude and just said, “Your subscription is cancelled!!!!” Horrible customer service and product didn't do what they said it would!!!

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    Force Factor
    Response from Force Factor

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    No response received
    Customer Service

    Reviewed Jan. 13, 2015

    I called after reading the reviews to cancel my order of the recurring shipments. The guy on the line immediately arguing with me and said I wouldn't be able to tell if the product did anything for me in only 7 days. Said he would extend the trial period until Feb 28th and send me another bottle of trial for free. He then told me since I hadn't receive the original shipment that I would have to call back to cancel. I recorded the conversation and told him I wanted to speak to his supervisor, a TB that point he said he would cancel my order. What an a$$ (not a company you want to deal with!!).

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    Force Factor
    Response from Force Factor

    Hi Kirk, thank you for reaching out to us with your Customer Service experience! We do apologize that you had trouble canceling your account. Our customer service representatives are trained to help you find the best results. We are sorry to hear that your experience was less than ideal.

    Verified purchase
    Customer ServicePunctuality & Speed

    Reviewed Jan. 12, 2015

    Ordered the free sample. It was shipped. 10 days later it was received. 3 days later I was charged $89 US. Just got a notice that there is a parcel waiting to be picked up. Called FF and they told me that it's been 30 days since it was paid for so they won't refund me. Credit Card company can't do anything since FF haven't broken their own policies. Be warned, you will be charged from you have a chance to test the product.

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    Force Factor
    Response from Force Factor

    Hello, thank you for bringing this situation to our attention. First, and foremost we would like to apologize for any inconvenience we may caused. We would love to rectify this situation for you. Give our customer care center a call, the number is listed on the bottle. Our customer care center is committed to helping our customers.

    No response received
    Verified purchase
    Sales & Marketing

    Reviewed Jan. 6, 2015

    On 8/12/2014 I ordered a product from Force Factor and authorized payment of $6.04, which was the advertised price for the product. On reading the label, I decided that it was something that it would be of no benefit to me as I am a 71-year old pensioner and this product is for young people who work out every day, so I just put it aside and was prepared to take the loss for being so gullible. To my surprise, today I received a similar looking package from Force Factor and when I checked my credit card statement was surprised to find a deduction of $135.68 was made on my card on 26/12/2014. This deduction was never authorized and it is obvious their scam is to offer a product for a very small amount just to obtain your credit card details and once they have these numbers they just help themselves to peoples money. $135.80 is a lot of money to me as I am an old-age pensioner and my weekly budget after expenses leaves me with under $100 per week to live on. There is no way that I would ever authorize a payment of this magnitude to anyone especially for a product that I have no interest in. I should have gone with my gut when I found they do not accept PayPal, I have now learned a good lesson which is never, never give your credit card details to people like Force Factor or this is what they will do to you.

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    Response from Force Factor

    Hi there, Our professionals at the customer care center are excellent in resolving these types of matters. Have you reached out to them, regarding this. The number is on the bottle, give us a call so we can help. Thanks.

    Customer Service

    Reviewed Dec. 31, 2014

    I ordered a free sample of Test X180 and was shortly afterward charged $85 for a second shipment of the supplement well before I even had an opportunity to try the sample. Force Factor did not even email me a shipment/order confirmation; they just charged my credit card as if hoping it would fly under the radar. When I contacted Force Factor they gave me the run around. It took way too much time on the phone and way too much effort to get a return and refund for a product (which I am still waiting for) that I was only mildly curious about and ultimately did not need. Buyers beware; I would recommend taking your business elsewhere based on customer service alone.

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    Response from Force Factor

    Customer service is extremely important to us. Have you tried to call our customer care center (The number is listed on the bottle). They will be more than glad to help you find an adequate solution to this situation. Let us know if you have any other questions or concerns, we would love to answer them for you!

    No response received
    Verified purchase
    Customer ServiceCoveragePrice

    Reviewed Dec. 29, 2014

    Force factor free sample... what a rip off. You get the free sample but you're actually signing up to be a member and have 14 days to cancel. But no one answered the phone so how do you cancel and you can't send it back without a rma number. So now they have took 58 pounds out my bank. So does anyone know of a UK number that they answer to cancel. Have closed them off at the bank for now but bank will not cover loss as they say I have signed up. Says 30 days to cancel but no will answer. Number I have just says closed. And how much does it cost to phone this number 0808-1012202.

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    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    Verified purchase
    Customer Service

    Reviewed Dec. 16, 2014

    Same as all of you guys. I paid for the S & H of a sample, and not even two weeks after receiving the bottle of that useless product I was again charged for $106.47. I contacted my credit card company and promised them that if I don't get my full refund I'll cancel it. They said they'd help me and now I'm unsuccessfully trying to contact that Scam company called Force Factor. Lesson learned: I'll never purchase again from any place other than the well known ones. Too bad for many other companies with honesty and good intentions. Are there any laws that protect the customers?

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    Force Factor
    Response from Force Factor

    Hi Rodolfo,

    Thank you for reaching out. Our team is extremely sorry to hear about your experience. Have you tried to call our customer care center back, to speak to a supervisor, specifically? They are excellent in solving these types of concerns. Let us know if you have any questions or concerns, we would love to answer them!

    No response received
    Verified purchase
    Staff

    Reviewed Dec. 15, 2014

    I read a few reviews about their customer service so I decided after I ordered my sample that I would cancel my order and purchase product from GNC. I was on hold less than 1 min friendly and professional service. Also heard good review from the GNC employee.

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    Verified purchase
    Sales & MarketingStaff

    Reviewed Dec. 10, 2014

    I ordered the $5 sample and they said I would have 18 days to try the product and I would receive the product in 4 days and instead it took 14 days and before I had a chance to try the product they charged my card for $74.95 and after calling them they refused to refund my card. The rep had promised me that I could cancel anytime within the 18 day trial period which turned out to be a complete LIE. BUYER BEWARE FORCE FACTOR IS A SCAM AND NOTHING ANYONE CAN DO ABOUT IT. I FEEL SORRY FOR THE YOUNGER GENERATION WHO HAS TO GROW UP IN THE NEW WORLD OF SCAMS AND OUR OWN GOVERNMENT ALLOWS THIS TO GO ON. Don't waste your time with BBB or any other B.S. operation they care even less than FORCE FACTOR.

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    Force Factor
    Response from Force Factor

    Hi there, Our professionals at the customer care center are excellent in resolving these types of matters! Give them a call, they will be more than glad to come to the phone and assist you!

    Reviewed Dec. 9, 2014

    Subscribed without notification - I have no idea how this outfit got my credit card information OR anything else. The charge just appeared on my credit card.

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    Force Factor
    Response from Force Factor

    Hi Steve, I'm sorry you had less than a great experience with us. Have you connected with our customer support team for assistance in resolving this challenge? They would be ready to help you to achieve the best possible outcome. Thank You.

    No response received

    Reviewed Dec. 1, 2014

    Free sample X180 ignite - Signed up for free sample and paid postage with my CC. Apparently two weeks later they sent my "monthly shipment" that I never signed for with an unauthorized CC transaction of AUS $107.44. Now have to stuff around changing cards and wait for refund. An annoying and untrustworthy business and the product was as much use as ** on a bull.

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    Force Factor
    Response from Force Factor

    Customer service is extremely important to us. Have you tried to call our customer care center (The number is listed on the bottle). They will be more than glad to help you find an adequate solution to this situation. Let us know if you have any other questions or concerns, we would love to answer them for you!

    Verified purchase

    Reviewed Nov. 30, 2014

    Company offered trial sample of product with 18 day grace period including 4 days for shipping and handling before they would automatically ship product. 13 days after I ordered sample I was charged $69.95 plus $4.99 S&H. Product (both test x 180 and VolcaNO) were crap, worthless garbage. Calling bank to stop payment due to fraud. AVOID THIS COMPANY!! READ THE OTHER REVIEWS HERE AND HEED THIS WARNING!!

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    Force Factor
    Response from Force Factor

    Hello, thank you for bringing this situation to our attention. First, and foremost we would like to apologize for any inconvenience we may have caused you. Give our customer care center a call, therefore, we can find a solution!

    No response received

    Reviewed Nov. 26, 2014

    They offered me a free sample. I received, but a month later they debited my credit card for U$92.76. Visa cannot do anything for you, they advised me to contact the company and request a RMA number and to have my "account" canceled with them. I called them and I was told they would cancel my account and I would pay for rerunning shipment charges or they would credit my credit card 60% of the amount of U$92.76 and the problem would be resolved. I feel ripped off. Nothing is free in this world. I should know better!

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    Force Factor
    Response from Force Factor

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    No response received
    Online & App

    Reviewed Nov. 25, 2014

    Signed up for a free trial offer and they indicated that I only had to pay for shipping and handling. A month later, a full bottle and invoice against my credit card show up for $85.00 indicating that I'm now enrolled in their automatic monthly shipments. Contacted the company and they advised me that there was a "little" white box on their website explaining this detail and people sometime miss it when they order the free trial. Of course they would not let me return this bottle for credit but I made sure they removed me from their system. I actually thought it was a decent product and was thinking of purchasing more. But if they have to trick people into purchasing their product then I find the company and product questionable.

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    Force Factor
    Response from Force Factor

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    No response received
    Verified purchase
    Customer Service

    Reviewed Nov. 19, 2014

    At first I thought 'Yes' I'll give the sample a try. There was no mention of receiving follow up product but it arrived in the mail. Now when I try to call this mob, their phones are not manned even in business hours.

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    Response from Force Factor

    Our professionals at the customer care center are excellent! Give them a call. They are open, 9AM-9PM ET MON-FRI, 12PM-5PM ET Saturday. They will be more than glad to come to the phone and assist you! Let us know if you have any questions or concerns, we would love to answer them for you.

    No response received
    Verified purchase
    Customer Service

    Reviewed Nov. 15, 2014

    I tried to contact Force Factor to cancel within the 18 days they give you. The phone number is not working.

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    Force Factor
    Response from Force Factor

    Our professionals at the customer care center are excellent! Give them a call. They are open, 9AM-9PM ET MON-FRI, 12PM-5PM ET Saturday. They will be more than glad to come to the phone and assist you!

    No response received
    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Nov. 13, 2014

    I was going to order a 2 week sample and filled out the first bit of the information but changed my mind when I was about to finish. 8 hours later I get a call from a rep who offered to reduce the shipping to 99 cents and include a bottle of some other crap and a $100 rebate for anything but alcohol and tobacco at a bunch of places including Walmart so I agreed since it was "yours to keep even if you don't want the product." 5 days later the product arrives with no rebate coupon, so I call them and ask about it and they give me the number for the company that does the rebates for more info (and I got plenty of info alright). Turns out Force Factor has given their number out to their customers even though they have NEVER done business with Force Factor. They sell bulk rebate certificates to companies to include as a gift and it would've been included with the product if it was legit.

    She asked for my information to add my name to a list of people who were given their number as part of this scam to help them win a harassment lawsuit against Force Factor. I immediately called Force Factor a call and made it clear I want nothing to do with their company and to close my account. I'm supposed to get an email to confirm the closure but haven't yet so I'm going to my bank later to have them deny all charges from Force Factor and treat them as fraudulent. I hope Force Factor gets theirs in court from that harassment lawsuit, and they can all go ** themselves.

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    Force Factor
    Response from Force Factor

    Our team is sorry you feel this way. We offer the sample so you can try it before paying full price in stores. We ask for a call back to discontinue it. The rebate card should be received a couple of weeks after the trial. We have a customer care center (The number is on the bottle) to help rectify these types of concerns. Have you reach out to them, yet?

    No response received
    Customer Service

    Reviewed Nov. 10, 2014

    Ordered a trial package, got placed on autoship without my knowledge, now can't get in touch to cancel. Phone # changed, no response to new one.

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    Verified purchase

    Reviewed Nov. 7, 2014

    A complete fraud. Do not get this product. They send it every 15 days not 30 days and then try to up sell you or give it to you at a discount when you complain **. Won't give you full refund. I tried to cancel because it does NOTHING. Should have listened to other reviews like this online.

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    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    Thank you!

    Reviewed Nov. 7, 2014

    I ordered a sample of Force Factor which I received and then noticed my credit card was debited for $128 dollars. I was able to contact the company and got half refunded but did not receive any more of their product. A very shonky organization.

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    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    Thank you!

    No response received
    Verified purchase
    Customer ServicePrice

    Reviewed Nov. 5, 2014

    I ordered a sample product for 5.00. I received this. They charged my credit card. A few weeks later I got a charge for 92.27, and I never ordered anything. I never received anything. I contacted BMO mastercard, and they wrote back, saying I should have read the fine print. They can charge me forever even if I didn't get any product. So, I just wrote to mastercard, to cancel my card, the only recourse I have. I tried phoning Force Factor, and after being on line for hours, I stopped.

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    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    Thank you!

    Reviewed Nov. 4, 2014

    I'm not sure why everyone here is bashing the product? I've used Test X180 by Force Factor and have only seen the results I'm looking for at the gym. It's a solid product and you can buy it in GNC. I know other people who take Force Factor products and have also been pleased with the results too.

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    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Nov. 3, 2014

    I ordered a "one week supply" trial of their product. One month later I was charged $74.98 for an auto resupply. I was not told I would be charged. I was not told that this was an automatic resupply. I received multiple emails that I would call spam and could not find the CAN-SPAM link.

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    Force Factor
    Response from Force Factor

    Hi Holger, Our team is sorry you didn't have a great experience with our business. Have you connected with our customer support center for help in correcting this issue? Our team would be ready to work with you to find the best possible solution.

    Verified purchase
    Sales & Marketing

    Reviewed Nov. 1, 2014

    I did not order this product. I never saw this product. I was charged for this product twice. Once for $4.99 and another for $64.98. What kind of company abuses human rights like that. I want my money back. They are nothing but money sucking scam artist. It is based on theft and fraudulence. DO NOT DEAL WITH THIS COMPANY!!!!

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    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry you feel this way. We offer the sample so you can try it before paying full price in stores. We ask for a call back to discontinue it. We understand you are human and may have overlooked the terms, this is why we have a customer care center (The number is on the bottle) to help rectify these types of concerns. Have you reach out to them, yet?

    Thanks!

    Verified purchase
    Customer Service

    Reviewed Oct. 29, 2014

    Package arrived 3 weeks after ordering free trial for a friend to try. Was debited the small amount. All good. Then within the first 14 days of arrival and no time for friend to try it out, another bottle arrived and I was charged $126.50 on my credit card. I rang at 2am Melbourne time the 1800 084 649 number and actually did get through and was able to cancel on the spot. Awaiting the confirmation email still. Lesson learned and $126.50 out of pocket for a second bottle of something not wanted. Billing dates were within 14 days of each other, which might actually negate their claims of not cancelling within 18 days.

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    Force Factor
    Response from Force Factor

    Hello Christina,

    We are sorry your experience with us was not a positive one!We do have a customer support line (Number is listed on the bottle).

    Give them a call and they will be more than glad to resolve this for you!

    We are also, going to have one of our customer satisfaction representatives reach out to you by email to help, as well!Let us know if you have any questions or concerns and we will be more than glad to answer them for you!

    No response received
    Price

    Reviewed Oct. 25, 2014

    Force Factor is overpriced JUNK!!! They will get you to submit your credit card info, put you on automatic shipment, and charge your credit card monthly. Go to your local GNC or Max Fitness and buy your supplements - you will save money and get better products there. A good diet and exercise program will give you much better results than Force Factor.

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    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry you feel this way. We offer the sample so you can try it before paying full price in stores. We ask for a call back to discontinue it. We understand you are human and may have overlooked the terms, this is why we have a customer care center (The number is on the bottle) to help rectify these types of concerns. Have you reach out to them, yet?

    Thanks!

    No response received

    Reviewed Oct. 19, 2014

    FORCE FACTOR = CON / RIP-OFF / SWINDLE / FRAUD / SCAM. This company is FRAUDULENT!! They SCAM you into getting a "trial sample" then start shipping and BILLING you for more of the product!! Their products are CRAP!! DO NOT request a sample of any of their products or THEY WILL RIP YOU OFF BLIND!!! This is typical of the lowest, scummiest, con artist companies on the internet and they MUST BE AVOIDED AT ALL COSTS!!! DO NOT have ANY dealings with this company because they're probably the only form of life lower than the AIDS VIRUS!! BE WARNED!!!

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    Force Factor
    Response from Force Factor

    Hi Mark, I'm sorry you had less than a great experience with us. Have you connected with our customer support team for assistance in resolving this challenge? They would be ready to help you to achieve the best possible outcome. Thank You.

    No response received
    Verified purchase

    Reviewed Sept. 30, 2014

    Test x180 ignite (still smoldering!). $5.52 deducted for FREE Trial... no time to gauge benefit - next deduction $121.82 from my acct. Tried to contact consumer many times - Aus no.1800 084 649 recorded voice. Box with vits. arrive 2 weeks after deduction! Same ** again. This time $126.01. How to get out of it?

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    Force Factor
    Response from Force Factor

    How's it going Michael, Have you contacted our customer support team for help in correcting your challenge? They'd be happy to help you so we can achieve the best possible outcome. Thanks!

    No response received
    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 17, 2014

    Same experience as everyone else that have posted their dissatisfaction with these people. I received the trial then at day 8 a full month’s supply arrived and I find that $106 deducted off my card. No authorization was given and at that time after 8 days of using the trial product I decided then that I wasn't going to continue. It took approximately 12-15 days for the trial bottle to arrive and then the months supply arrived in 8 days... WTF. They clearly sent the next supply pretty much straight away. Trying to contact them through the 0800 number has been fruitless... Message I'm receiving from that number “thank you for calling... we are closed, phone during 9am and 5pm.” Its BS. Can't even send the ** back because they state “no return will be accepted without an RMA number.” Terrible business practice utter rip-off. Will continue to try and make contact with them but will also go to my bank and block these clowns from trying to rip me off further... Hopefully it won’t be too late before these cons take more money from my account.

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    Force Factor
    Response from Force Factor

    Hi Lance,

    We are so sorry to hear about your unfortunate experience.That was truly not our attention. We really appreciate your feedback and we hope you can give us a chance to make it right! We are going to go ahead and have our satisfaction specialist Corey reach out by email to find an advanced solution.Again, we are extremely sorry for your experience and will do everything in our power to rectify this.

    Verified purchase
    Customer ServiceContract & Terms

    Reviewed Sept. 11, 2014

    Like others I applied for a free sample from this company. Like others I didn't see any membership or agreement to further deductions and product. They got me for AU$107 dollars. When I finally got an answer I was informed no refund was available. I explained I had cancelled the credit card so I then received an Email cancelling my "membership". All legal, all planned and all totally unethical. Beware of Force Factor. There was a receipt sent with the package but no mention of further shipments nor deductions.

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    Verified purchase

    Reviewed Sept. 2, 2014

    Do not 'force' buy from Force Factor and encourage their dishonest business practices. I requested a sample supply for $4.99 and that was the only commitment made. My credit card was charged not once but twice for 89.99 US (Can $98 and $103). I called over the long weekend (Aug 30 2014) and spoke with Emile who read the script on the Force Farce and this membership deal. I was never aware of signing up for this membership. Then he offers this ridiculous 60% refund deal for the second purchase as the first one expired because it was after 30 days from date of (sic) purchase. They did send me a cancellation confirmation where I first became aware of (sic) my membership number.

    I was told that I could not get a refund as 30 days had expired after the first shipment, a clause hidden in the fine print which I did not see. I lost about $200 Canadian in this adventure and I haven't even tried the product. Please do not get suckered in by these unethical companies which unfortunately are only allowed to exist in the US. I have chalked it up to experience and cancelled the card. Read the fine print (visible or non-visible).

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    Customer Service

    Reviewed July 29, 2014

    Although I did order the free trial, I had no idea there was an automatic monthly delivery system which would come each month and is impossible to stop other than to shut down the account that it is connected to. I sent the first full month supply back with a request to stop and yesterday I received my second month of supplements. So far $160.00 has been removed from those account and I can't stop it. Seems that if those product was "so good" that they wouldn't have to resort to this crap. Even if it did do everything it says, I would not recommend it due to its poor customer service.

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    Force Factor
    Response from Force Factor

    Hi Nathaniel, thank you for your review regarding your experience.We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience your experience may have caused you.

    We strive to exceed our customers expectations and create memorable experiences. We take all feedback seriously and sincerely regret that we did not meet your expectations.

    We would love to regain your trust! Give our customer care center a call (Number is on the bottle)_they would love to rectify this for you.

    Customer Service

    Reviewed July 23, 2014

    I purchased the trial bottle of Force Factor. Tried to contact them to cancel, but could not get through. This was an 1800 number. When I eventually got through, at first they denied about the phone, then admitted they had some problems. Got an e-mail and e-mailed but got no reply. Took some money from my account stating that I had received a bottle of Force Factor. However it was then admitted that they normally just leave the package at the front door. This to me is not accepting any products and will not take any responsibility... They tried to refund, but as I had stopped the card, the bank cancelled it meaning that in Australia the account is cancelled and will not allow anyone depositing money into account. When I spoke with them, they said their policy is that they can only refund to original account and seeing the bank won't allow it, they say they can't do anything about it, and will not send a money order or put it into another account. Talk about a con. I asked to speak to a manager, but was told I could not. The person spoke to was a person called Courtney.

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    Force Factor
    Response from Force Factor

    Our professionals at the customer care center are excellent! Give them a call. They are open, 9AM-9PM ET MON-FRI, 12PM-5PM ET Saturday. They will be more than glad to come to the phone and assist you!

    Reviewed July 21, 2014

    I wish I had had the foresight to review the business policies and practices of this company prior to ordering my "Free Trial!" Well, I ordered the free trial and then noticed a few days later that my credit card, used to pay for shipping of the free trial, had been charged $74.98. Apparently this is a monthly charge for the full-blown 30 day supply which I did not order/authorize. Be careful when dealing with this company!

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    Force Factor
    Response from Force Factor

    Hi there,

    Our team is sorry you feel this way. We offer the sample so you can try it before paying full price in stores. We ask for a call back to discontinue it. We understand you are human and may have overlooked the terms, this is why we have a customer care center (The number is on the bottle) to help rectify these types of concerns. Have you reach out to them, yet?

    Staff

    Reviewed July 19, 2014

    I too signed up for the "free trial online, you just pay postage" with no continuing refill anywhere to be seen. It took 8 days for the product to arrive. The product didn't work for me, so I was not going to reorder for any reason, and lo and behold today there is a debit on my account for $74.98 and their reps were completely and totally disrespectful and refused to give a refund nor confirmation of the cessation. I will turn it over to my bank and also file a complaint on the BBC website.

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    Force Factor
    Response from Force Factor

    Hi James, I'm sorry you had less than a great experience with us. Have you connected with our customer support team for assistance in resolving this challenge? They would be ready to help you to achieve the best possible outcome. Thank You.

    Customer ServiceContract & Terms

    Reviewed July 15, 2014

    The result of the free trial period was very disappointing and did not wish to continue. Next a consignment was delivered without authorization to continue the course and the debiting of my credit card again without specific authorization. There was only an agreement for trial period and that was all. I have tried to contact Force Factor online and that's impossible as no email address provided. Followed up via the only contact means, a telephone number which says "Ring during business hours 9-5" which I did and no means for providing a missed call so no direct ability to contact these people which all points to a scam situation. Beware to all prospective users.

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    Force Factor
    Response from Force Factor

    Our team is sorry to hear about your experience. Have you tried to call back to speak to a supervisor directly. They will be more than glad to work with you on an improved solution. Let me know if you have any questions or concerns and I will be more than glad to help you.

    Price

    Reviewed June 26, 2014

    Test X180 did not work for me. The product is overpriced. I purchased a supplement at the local health store for 1/3 the price that worked much better. Am canceling my subscription today.

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    Force Factor
    Response from Force Factor

    Customer service is extremely important to us. Have you tried to call our customer care center (The number is listed on the bottle). They will be more than glad to help you find an adequate solution to this situation. Let us know if you have any other questions or concerns, we would love to answer them for you!

    Coverage

    Reviewed June 23, 2014

    I received a free sample not trial, just paid shipping and handling. Today I find a pending charge of $84.98 on my account. I will be reporting them to the better business bureau and reporting them as fraud to my bank. I would think if enough people do this they will be forced to change their policy or be forced to close.

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    Force Factor
    Response from Force Factor

    Customer service is extremely important to us. Have you tried to call our customer care center (The number is listed on the bottle). They will be more than glad to help you find an adequate solution to this situation. Let us know if you have any other questions or concerns, we would love to answer them for you!

    Customer ServicePunctuality & Speed

    Reviewed June 20, 2014

    I purchased the trial bottle of Force Factor for l$4.99 which apparently covered the postage. A couple of weeks later, my credit card was billed $101.33. After a month of attempts to contact Force Factor, they advised me that once I received the supply of Force Factor I could return it for credit using the special label supplied by them. I returned the pills as directed at a cost of $11.00 for shipping. A month later, I still had not received a refund. I called again and was informed that It would take another 7 to 10 days before a refund could be processed. I finally received a refund for $81.33 with no explanation as to why the refund was less than the amount originally charged.

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    Force Factor
    Response from Force Factor

    Our professionals at the customer care center are excellent! Give them a call. They are open, 9AM-9PM ET MON-FRI, 12PM-5PM ET Saturday. They will be more than glad to come to the phone and assist you!

    Customer ServiceContract & Terms

    Reviewed May 27, 2014

    Same as everyone else- signed up for a "free trial" and missed the deliberately obfuscated tick-box to sign up for a monthly subscription, and did not read the "terms and conditions" thoroughly. Then received unwanted packages for nearly $100 Australian dollars per month until I cancelled my credit cards, as the offered 1800 contact number does not work from Australia. They sent me a special offer for just 99c shipping when I originally passed on supplying my credit card, just to ensure they could do the scam..

    Note that I was finally able to get a workable contact number from a complaint posting on another BB - the 1800 number used on the site is not contactable from Australia (apparently in the States they can be restricted geographically). According to the posting I read they are in Chattanooga, Tennessee. Phone: 1-877-492-7243 --> using Skype you van contact them as "US" --> 877-492-7243 using the phone number pad for free. I called however within their supposed operating hours (9 AM to 9 PM - I rang 8.15 pm US East Coast/Tennessee time). I will try to call again tomorrow.

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    Force Factor
    Response from Force Factor

    Our professionals at the customer care center are excellent! Give them a call. They are open, 9AM-9PM ET MON-FRI, 12PM-5PM ET Saturday. They will be more than glad to come to the phone and assist you!

    Reviewed May 18, 2014

    As with everyone else, I ordered the sample product and paid for shipment of 4.99 USD. A few weeks later I get another packaged and charged 69.99 USD. I had no clue I was on some auto enrollment program that ships this crap monthly. I know I did not accept this auto-enrollment on a monthly basis so I decided to attempt a re-order and find out how or why I was charged and shipped another bottle - I am furious. Well behold the fine print... You have to cancel in 14 days or forced into this membership program. Really, Force Factor?

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    Force Factor
    Response from Force Factor

    Our professionals at the customer care center are excellent! Give them a call. They are open, 9AM-9PM ET MON-FRI, 12PM-5PM ET Saturday. They will be more than glad to come to the phone and assist you!

    Sales & Marketing

    Reviewed May 1, 2014

    Have just been scammed. Only just purchased (paying postage only) the free sample of Force Factor & then started doing some research to find all this! Feel like a twit! I want to cancel my c/card now to save all the hassle. Anyone else do the same?

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    Force Factor
    Response from Force Factor

    Our professionals at the customer care center are excellent! Give them a call. They are open, 9AM-9PM ET MON-FRI, 12PM-5PM ET Saturday. They will be more than glad to come to the phone and assist you!

    Sales & Marketing

    Reviewed April 28, 2014

    Reading the reviews here, I'm astonished to realize that this company have been doing this kind of scam for many years now. They ship the "sample" which takes weeks to arrive here in Australia then without warning ship another package but this time charged US$90. I tried the product and was unhappy with it only to realize I had another one coming. I'm reporting them to the Australian Fair Trading Dept. Stay away Aussies!

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    Customer ServiceStaff

    Reviewed April 16, 2014

    There are multiple problems to report. 1) When I signed up for free trial and paid for the shipping, the acceptance box I checked had no fine print. I didn't discover until 3 weeks later the fine print was hidden on the very bottom left of the screen, out of sight from where you enter your credit card info. Had it been it clear sight where I enter my credit card information I would have never taken trial. 2) I took these supplements exactly one day. 2 in the morning and 2 before I worked out. That night I had the worse diarrhea I have ever had. I have never taken another pill. 3) A few weeks later I noticed my bank account had a charge by Force Factor of $74.98 processing.

    I called Force Factor as soon as they opened to have this corrected. I was told that they could not stop charges as another supply had shipped at 6:00 A.M. I asked them to stop the shipment, they refused. I then told them that I was going to call my bank to report these charges. This is when the operator threatened me that, and I quote her, "If you contact your bank we will not be able to refund you your money." I then hung up with her and promptly called my bank. I don't like to be threatened. They were quite appalled at what she said to me.

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    Reviewed April 4, 2014

    I can verify all the following complaints. Ordered a "free" trial with paying only "shipping" costs but was then billed $75 the next month. Called the company and wanted to knock the price down to $40/month. Hide all the monthly billing baloney in the fine print. This company should be reported.

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    Reviewed March 25, 2014

    I am being charged almost $100 a month from Force Factor for a product that I did not order and the worst part is I never gave them any credit card information. The government needs to look into this company.

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    Customer Service

    Reviewed March 21, 2014

    Unauthorized charges to my credit card 14 days after agreeing to pay for JUST THE SHIPPING of a Free sample of Force Factor X-180. Calling the company was a total runaround with no solution. "Mail the product back to them and wait 2 to 4 weeks for a full refund" or "Accept an immediate refund of $40 and I can keep the product". Online research yielded the following information: "Alert! Force Factor uses a free sample 'Scam' and automatic charge to your credit card 14 days later for unwanted product that is average to below average at best."

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    Reviewed March 13, 2014

    I have taken this product for 2 months. Two weeks ago I went in the hospital with Atrial Fibrillation. I believe this stuff caused this to happen. I want money back and medical bills paid in full. I want shipments to stop and money recovered. I want a stop to this debit.

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    Customer Service

    Reviewed March 12, 2014

    Unauthorized charges to my credit card 14 days after agreeing to pay for the shipment of a Free sample of Force Factor X-180. Calling the company was a total runaround with no solution. Online research yielded the following information: "Alert! Force Factor uses a free sample 'Scam' and automatic charge to your credit card 14 days later for unwanted product that is average to below average at best. This company is listed with your local Attorney General's Office and the BBB in most states for their just short of illegal business practices."

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    Reviewed Feb. 20, 2014

    I obtained a free sample of Test 180 and paid for shipping and handling with my credit card. Before I was even half finished with the sample I was billed $90.93. My credit card company notified me of the suspicious charge by phone. Knowing a shipment, not the sample, was coming I refused it from USPS. However, I was billed again for $90.93 and had to contact my credit card company again to dispute the charge. Although it has been 17 days since refusing the product, Jeff at Force Factor said they have not received it yet but would get a refund when they do. I know mailing only takes 3 days.

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    Reviewed Feb. 20, 2014

    I purchased a "trial" sample of the product in December 2013, and had the same experience as all complainants to this site. Sadly, I did not check out this company's reputation online before purchasing, but after my own experience, must agree with all of the complainants regarding the dubious (criminal?) activities of this organization. It has been set up to dupe, and the CC companies are equally as responsible in the perpetration of this fraudulent activity? Buyer beware.

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    Force Factor Company Information

    Company Name:
    Force Factor
    Year Founded:
    2009
    Address:
    24 School Street, 4th Floor
    City:
    Boston
    State/Province:
    MA
    Postal Code:
    02108
    Country:
    United States
    Website:
    forcefactor.com