Equinox Fitness Clubs

I quit because when I joined the new gym being built in my area as a "founding member" I was told that one of the benefits of joining 6+ months before the gym opened was that my rates would not go up. When rates were raised despite this representation, I decided to go elsewhere. Also, when I quit the front desk said I'd be reimbursed for the dues that had been automatically taken from my account for the following month. Management refused to do so. My advice: avoid businesses that make false representations either intentionally or by poorly training their staff.

I’ve been a member at Equinox for 10 years. After finishing my workout and preparing to leave, someone stole my bag which had my ID and keys to my apartment. I approached the front desk and explained the situation. The woman at the front was clearly irritated by my intrusion of her day. She threw the items around in the lost and found drawer and said, “see, it’s not here!”. Her behavior and attitude were disgusting. This company has no heart and could care less about customer service - they only care about profit.

Relocated from Detroit to Chicago and needed to provide them documentation of the move. My company put me up in temporary housing for two months to get to know the area before we signed a lease. Equinox was unable to provide me with what documentation they needed and kept denying what I sent over. Our lease term was "too short", but they could not tell me what the minimum was or any requirements after I asked multiple times.

I had a bad feeling when I walked into this club and deeply regret ever joining. One of their kickboxing instructor pushed me. He literally got up in my face yelling after I told him I might need to take the class slowly. His insistence led to me getting a strained hamstring and fractured ankle. Because of this injury, I later experienced a terrible concussion. Equinox never did anything to make amends, except offered me a free training session. I don't want their trainers within 10 miles of me. My experience was a terrible, negative, nightmarish life changing one. Please do not join this club.

I have been a member of this health club for over 15 years. Recently I relocated my residence from the US to Europe. Before that, I called the customer department for more than two months before my intended move. The lady whose task was to represent the department failed to inform me that it was not a valid cancelation. In fact, I had to learn it in a hard way that I needed to cancel my account also in writing. After paying another month in the next billing period, I learned it from another representative that the cancelation time is three months. Again, a different time, another supervisor from the club told me that I needed to send a certified mail for my intent of cancelation. Even after living in Europe for months, I was still getting monthly charges on my credit card for a long-canceled service.

I cancelled my membership today when I learned that they are connected fundraising for Trump. What kinda of person works out a gym that supports a racist wannabe fascist dictator like Trump? If you give this company your money, you are a Trump supporter. Not only that but the staff is not very friendly and for what they charge, they should provide better service.

I went to Equinox on Wall Street in NYC and asked to take a tour of the premises. I live almost next door and thought it would be a convenient place to go. I was a member for years over a decade ago and I left because of the horrible customer service. I keep getting emails from them and so I decided to give it another chance only to be humiliated by the tall ** guy at the reception just because his manager who was the person in charge of showing the gym had left already even though it wasn’t 9pm yet. He was so dismissive and even told us to go to Crunch Fitness. Unbelievable!!!

Equinox is like the Hotel California. You can sign up anytime you like, but they make it awfully hard (and expensive) to leave. After many years of rising prices and diminishing service (booked classes, crowded locker rooms and rude employees), I decided to cancel my membership. At $250/month, the value proposition simply doesn't work for all but the most frequent users. I tried canceling in person, as required, and was surprised to find a 45-day notification period (effectively a $375 exit fee).

They like to call themselves a luxury gym that offers an experience you can't find anywhere else, well not true. They are just a corporate company with no heart and soul. Impossible to deal with people. They respond by 'automated replies'.

Heard from a corporate Equinox employee that they keep raising rates to get people to quit, in order to keep classes and locker rooms less crowded. Well it’s working, after ten years, I’m finally quitting. The past 2 years, or ever since 30/60/90 left, it hasn’t been the same. Classes are lame, especially ALL their “signature” classes (even the new HITT one in 2019).