Equinox Fitness Clubs

I have been a member of this health club for over 15 years. Recently I relocated my residence from the US to Europe. Before that, I called the customer department for more than two months before my intended move. The lady whose task was to represent the department failed to inform me that it was not a valid cancelation. In fact, I had to learn it in a hard way that I needed to cancel my account also in writing. After paying another month in the next billing period, I learned it from another representative that the cancelation time is three months. Again, a different time, another supervisor from the club told me that I needed to send a certified mail for my intent of cancelation. Even after living in Europe for months, I was still getting monthly charges on my credit card for a long-canceled service.

I cancelled my membership today when I learned that they are connected fundraising for Trump. What kinda of person works out a gym that supports a racist wannabe fascist dictator like Trump? If you give this company your money, you are a Trump supporter. Not only that but the staff is not very friendly and for what they charge, they should provide better service.

I went to Equinox on Wall Street in NYC and asked to take a tour of the premises. I live almost next door and thought it would be a convenient place to go. I was a member for years over a decade ago and I left because of the horrible customer service. I keep getting emails from them and so I decided to give it another chance only to be humiliated by the tall ** guy at the reception just because his manager who was the person in charge of showing the gym had left already even though it wasn’t 9pm yet. He was so dismissive and even told us to go to Crunch Fitness. Unbelievable!!!

Equinox is like the Hotel California. You can sign up anytime you like, but they make it awfully hard (and expensive) to leave. After many years of rising prices and diminishing service (booked classes, crowded locker rooms and rude employees), I decided to cancel my membership. At $250/month, the value proposition simply doesn't work for all but the most frequent users. I tried canceling in person, as required, and was surprised to find a 45-day notification period (effectively a $375 exit fee).

They like to call themselves a luxury gym that offers an experience you can't find anywhere else, well not true. They are just a corporate company with no heart and soul. Impossible to deal with people. They respond by 'automated replies'.

Heard from a corporate Equinox employee that they keep raising rates to get people to quit, in order to keep classes and locker rooms less crowded. Well it’s working, after ten years, I’m finally quitting. The past 2 years, or ever since 30/60/90 left, it hasn’t been the same. Classes are lame, especially ALL their “signature” classes (even the new HITT one in 2019).

I’ve been a member for 3 years now and have gotten a price hike every single year. It’s disgusting. They keep passing these fees on to their customers. It’s not my problem that they want to expand locations in other cities- they need to get investors and not punish their current members. Mediocre overhyped gym and will be cancelling.

I was told I would receive $100 credit for joining the club, after paying my initial fees. I joined on October 1, 2018. Whenever I ask about when I might see the credit appear on my account or credit card I'm told another department is handling it. I have asked several managers there several times, and no one at the studio seems to know a thing about how the credit is issued and when it will appear. It is almost Thanksgiving, and still there is no credit to my account.

I was a member of Equinox for a little over a year in 2013. Since I canceled my membership after leaving the area, I have been regularly contacted by Equinox with membership solicitations, and it has been impossible to get off of this solicitation list. If you want the experience of email harassment, Equinox is the gym for you. As for the membership itself: it was overpriced for the experience.

I received a flyer with no initial fee to join the club. This club offered a three days pass for us. My husband and I went to Huntington Beach to work out in June. Kelly kicked us out and complained that we did not make appointment. We tried to work out on July 4th again, her assistant, Tess **also kicked us out, she even wants to check the id. My husband showed his ID to her, she still did not allow us to use the facility. She told us it was a holiday so all of the classes were canceled and asked us to come back on the other day. Actually there was a yoga class going on upstairs. Tess is the most horrible person that I met in my life as an assistant manager. She lied us about the fees and policy. I won't surprised If this place is going to out of business soon. Because they provide the most terrible customer service to the customer. Why we can not use the facility? Just because we are Asian? Why we can not used the pass?