Equinox Fitness Clubs Reviews

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About Equinox Fitness Clubs

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Equinox Fitness Clubs provides workout equipment, group fitness classes, personal training and spa services. Aiming to provide an upscale environment, Equinox offers tailored fitness solutions that integrate wellness and lifestyle benefits.

Visit www.equinox.com
Pros
  • Clean and well-maintained facilities
  • Flexible hours of operation
Cons
  • Poor customer service experiences
  • High membership fees

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Equinox Fitness Clubs Reviews

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    Customer ServicePriceStaff

    Reviewed July 24, 2026

    How can Equinox charge $300 a month from members and have unethical staff work at a premium gym? Their instructor physically attacks members for simply mildly chuckling in class as a brand new member for being shocked at his background that was publicly available by his victims calling him a relationship con artist and predator! Perhaps embarrassed to be found out about fleecing people and therefore retaliating with members? Do they really expect us to not ask questions about the staff?

    Members are allowed to ask questions on a trainer’s background - this is table stakes. The instructors neither have any respect for members nor have basic manners. Putting your hand on someone is highly unprofessional behavior. On top of that he insults and abuses you on social media on your person! Yet doesn’t get terminated!

    The group fitness instructors pretend to be some celebrity on Instagram and expect some kind of special treatment. It is comical. They manipulate and turn other trainers against you if you do not feel the need to engage with them beyond a basic thank you after class. This instructor incorrectly assumes that members want to date him if you simply look up his credentials as a new member and run into his publicly available background. He retaliates by turning other trainers against you if his assumptions are wrong. Super absurd behavior when you are in the wrong. No one should be above ethics, professionalism, or the law. This is supposed to be a professionally run premium gym and not by a sketchy “gym personality”.

    The instructor also violates members’ privacy. They keep track of your new gym and your routine. Super unprofessional. We did not join EQX to become any instructor’s groupie. Where is the professionalism bar here? Are we building a “community” led by someone accused to be a relationship con artist and predator? Facilities are old and dingy. General Managers in Palo Alto:

    -Highly incompetent, unprofessional and unresponsive

    -Alan ** yells at members for providing feedback for corrective action. The main general manager did not even bother to respond. The instructor totally denied his wrongdoing when the management inquired about the situation - no integrity either.

    This place is full of delusional gym instructors with massive egos that like to gaslight and shame members for some reason. All the more reason to not join this gym. Feels like a low level gym staff with bottom feeders where basic professional standards are not a requirement. The trainers are super shady. AVOID at all costs. NOT a premium gym by any standards of service or conduct. Take your money elsewhere!! The only reason people join this location is because there are no other options. Nothing like the East Coast, SF sports club, or East Bay locations. I hope they revamp this location with more ethical and humble employees. Fitness instructors are dime a dozen that you should be able to hire a professional one.

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    Sales & MarketingStaff

    Reviewed June 30, 2026

    I applied for a position with Equinox as a fitness coach. They sent me an assessment, which is a good idea to see if I am qualified to teach fitness. The assessment was just a way to see if I could be a salesperson. It was multiple choice with choices on how to be a sociopath and push personal training on anyone for any reason.

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      Staff

      Reviewed June 25, 2026

      You most definitely do not want to go to this gym. They let creepy people like this one old judge come in and totally creatures on the women and sexually assault them, and when they were confronted, they said to the reporter, that caught them that they didn't care. You are a fool. If you go here.

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      Customer ServiceSales & MarketingPriceStaff

      Reviewed May 30, 2026

      I joined Equinox expecting a premium experience that reflects the premium membership fees. But my recent experience was anything but premium. During a visit, I forgot to bring a clean top and purchased a one from the club. After trying them on, I immediately realized they were far too large. I returned hoping to exchange them for the smaller size, only to be told that all sales were final. What disappointed me most was not the policy itself, but the way I was treated. The staff were dismissive, rude, and unwilling to help. Hoping for a better communication, I spoke with the manager, but was met with the same attitude and lack of professionalism.

      This was never really about a cheap article of clothing. It was about customer service. When members pay premium membership fees, they expect to be treated with courtesy, respect, and professionalism. Instead, I felt like my concerns were brushed aside and that my membership meant very little. I rarely use this club, but when I do, I expect the experience to justify the cost. Beautiful facilities alone are not enough. Customer service matters, Equinox is a failed concept. They treat members as though it's privilege to be a member. But for $300 a month, especially when I rarely go there, they are privileged to have any paying customers with their rude, unprofessional, and snotty attitude.

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      PriceValue

      Reviewed May 26, 2026

      I had this idea Equinox would be a positive experience. I was wrong. Simply not worth it- on any level.

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      MaintenanceRates

      Reviewed March 17, 2026

      Writing review specifically for a spin instructor that teaches Sat & Sundays @ Bowery location. Yes he is a spin instructor that DOES NOT spin, He spends majority of class bragging about how great he is and that he is a top spin instructor but he spend less than 5-10 minutes on the bike if at all during a group class, he selects members to sit at the instructor's spin bike and walks around basically just running his mouth about how great he is and that people should bring him food to eat because he’s always hungry while the member spins for him during the entire class!.

      An incident occurred that needs to be mentioned before class he began screaming/yelling at me because he thought I was filling a complaint against while chatting with the class concierge so because the instructor had broken multiple gym rules that day - unbeknownst to me at that time, Although I made multiple attempts to try to speak to him in a calm manner to find out why he was yelling at me and so upset, but that only made him angrier, basically how dare I have the nerve to question him. Long story short, I do not take his classes nor should person that agrees if an instructor doesn’t exhibit mutual respect towards members they do not deserve my support (or anyone's) by attending any classes (I can't say teach because he doesn’t actually spin).

      Note to other members there are so many wonderful instructors at the gym that's respectful and actually participates if not the entire group Class with the members, at least a good portion this is more motivating than some one that simply doesn’t and banters gibberish instead. Also why support someone that actually uses members to do his work while he gets paid?, He just boast his ego the entire class?, perhaps they don’t realize he is simply using them because he needs someone to spin in a spin class (it definitely wont be him).

      The gym however was very responsible and respectful to me afterwards they took time to hear what transpired and I know there was a conversation had, I thank the gym's general manager, instructor's manager as well as the regional instructor Manager for taking time to speak with me, apologize for his actions and assure that moving forward no other member will be treated, yelled at and disrespected simply because he misunderstood and thought I was ratting him out. His actions makes himself his own worst enemy, lesson learned here is when a person tells you who they are believe them.

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      Reviewed Sept. 13, 2025

      This trash company hire trash people especially David **. He is a sick and evil person who celebrated the murder of a young Christian father in the United States of America. Do not support this company until they fire this sick individual.

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      Maintenance

      Reviewed June 29, 2025

      I’m a member for MANY, MANY years…. I love Equinox… but lately… Equinox has GREAT instructors, they make equinox! The weight floor is much better after rearranged, pretty clean, BUT some disrespect people leave the weight after they finished… BUT overall it’s falling apart…. More and more people keep joining it and yes sometimes I feel it’s 24hrs fitness…. Parking lot sometimes is dirty… Some people have bad matters and no respect to others. They lowered the lockers room products quality, a while back… The pool water is shallow… Overall they just do maintenance when there is no other choice…

      Lots of leaking all over the gym when rains more then usual… AND today couldn’t hold anymore… They changed the locker room cabinets… BAD, BAD, BAD choice…. SMALLER, no shelves, the cabinets has its own locker and it’s confused and unsafe…. The cleaning crew are always hard workers and doing their best. With sadness I write this review.

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      Price

      Reviewed June 18, 2025

      On my first day my water bottle was stolen. When I asked the front desk if anyone say they said was it a “good one”. I said it was an Owala but it shouldn’t matter. Watch your things. It’s pricey but thefts occur.

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      Customer ServiceStaff

      Reviewed March 1, 2024

      Such a horrible gym, rude people working there. Trainers are a complete joke. The employees actually film some of the girls and guys working out on the floor. I had to ask one associate if this was going to be used on social media. They do this without asking!!!

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      Reviewed March 1, 2024

      Never will use this gym again, I seen sexual harassment by a member, they banned the person who filmed the incident but not the harasser! Boycott this gym and show woman or anyone can feel safe from harassment from anyone including people of power!

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      StaffBilling

      Reviewed Nov. 3, 2023

      For several years I have had short term memberships at the Equinox Club Gold Coast Chicago, as I live there for only a part of the year. This year, I joined with the specification of a 4 month membership. When I was ready to leave, I brought in the required drivers license and utility bill to prove I was moving out of state. They say they lost it but as I was already gone, I again provided my out of state license. They continue to bill me and will not listen to reason. I have had to cancel my credit card to get them off my back.

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      Staff

      Reviewed Aug. 31, 2023

      Equinox, Tysons Corner, has been a nurturing community during the exhaustive years of COVID, and continues to be. The gym is smaller than other locations, provides all the amenities, training and staff, of the other larger, Equinox locations across the DMV. What this location provides however is intimacy and a relationships between personnel, trainers, and clients that has proven invaluable, especially during the pandemic. The staff is amazing, from the cleaning staff to the trainers. The gym is kept to standards of cleanliness, and provides a community to people that want to improve their physical state, others to higher levels of achievement, yet all in an inclusive, encouraging, supportive, and nonjudgemental environment. Thank you for keeping us sane during difficult times, and for driving us to better states of fitness.

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      Customer ServiceBilling

      Reviewed April 18, 2023

      I was not informed when I signed up that I would not have the option to opt out of my membership for a full year. The manager at the local club was very rude and told me that I would be sent to collections if I put a stop payment on my card. They don't even offer a fee to pay to end the membership.

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      Customer ServiceRefunds & PayoutsStaffHonesty & Transparency

      Reviewed Oct. 28, 2022

      I would not recommend paying for a membership at 74th street Equinox location. I found the Assistant General Manager to be extremely rude, Dishonest & unprofessional. There are plenty of gyms whose employees care about all of their members, this is not one of them.

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      Equinox Fitness Clubs author review by Joey Thurman

      Equinox is a luxury fitness club chain with 91 locations in Massachusetts, Illinois, Connecticut, Florida, New Jersey, New York, California, Texas, Washington, D.C, Canada and the United Kingdom. It offers elite personal training, unique fitness classes and spa services.

      • Tiered personal training: Equinox offers tiered personal training services based on the trainer’s experience level and expertise. You can choose between 1, 2, 3, 3+ and X level trainers at increasing price points.

      • Fitness classes: Equinox offers many group fitness classes designed by its own team of trainers, such as Pure Strength, The Cut, The Pursuit, Fully Loaded and Barre + Band. Clients can book classes online to reserve their spots.

      • Tier X coaching: Equinox offers a personal training and lifestyle management system called Tier X, which incorporates movement training, nutrition and regeneration services. For a fee, clients receive baseline assessments and work with a coach to develop a personal roadmap to fitness success.

      • Pilates studios: All Equinox gyms offer dedicated Pilates studios with state-of-the-art equipment and specialized trainers. Members may receive one complimentary Pilates session.

      • Spa: Most Equinox locations offer luxury spa treatments such as waxing, body treatments, massage, facial treatments and facial enhancements. These services are open to both members and non-members.

      by Joey Thurman Fitness and Nutrition Advisor

      Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, ‪Women's Health and many more.

      Equinox Fitness Clubs Company Information

      Company Name:
      Equinox Fitness Clubs
      Website:
      www.equinox.com