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Equinox Fitness Clubs

Equinox Fitness Clubs
Overall Satisfaction Rating 2.46/5
  • 5 stars
    6
  • 4 stars
    4
  • 3 stars
    0
  • 2 stars
    2
  • 1 stars
    14
Based on 26 ratings
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    Equinox Fitness Clubs Reviews

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    Page 1 Reviews 1 - 10
    Rated with 1 star
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    Verified Reviewer
    Original review: Dec. 9, 2019

    Relocated from Detroit to Chicago and needed to provide them documentation of the move. My company put me up in temporary housing for two months to get to know the area before we signed a lease. Equinox was unable to provide me with what documentation they needed and kept denying what I sent over. Our lease term was "too short", but they could not tell me what the minimum was or any requirements after I asked multiple times.

    I finally had to call their customer service number, where the rep (Stephanie) told me the policy and minimum were stated in my membership agreement. However, I had her email it to me and we read it together - it did not state any term minimum. She finally said her supervisor (Lisa) told her it was 12 months. I asked to speak to a supervisor and was told there were none available. I believe Equinox is engaging in deceptive practices to make cancelling as difficult as possible. This whole process began on 12/30 and is still ongoing. The first email did not get a response for 9 days, the second for 4 days. There are multiple locations in Chicago, but I question returning to be a member now.

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    Rated with 1 star
    Verified Reviewer
    Original review: Sept. 28, 2019

    I had a bad feeling when I walked into this club and deeply regret ever joining. One of their kickboxing instructor pushed me. He literally got up in my face yelling after I told him I might need to take the class slowly. His insistence led to me getting a strained hamstring and fractured ankle. Because of this injury, I later experienced a terrible concussion. Equinox never did anything to make amends, except offered me a free training session. I don't want their trainers within 10 miles of me. My experience was a terrible, negative, nightmarish life changing one. Please do not join this club.

    3 people found this review helpful

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      Are you this business?
      Rated with 1 star
      Verified Reviewer
      Original review: Sept. 3, 2019

      I have been a member of this health club for over 15 years. Recently I relocated my residence from the US to Europe. Before that, I called the customer department for more than two months before my intended move. The lady whose task was to represent the department failed to inform me that it was not a valid cancelation. In fact, I had to learn it in a hard way that I needed to cancel my account also in writing. After paying another month in the next billing period, I learned it from another representative that the cancelation time is three months. Again, a different time, another supervisor from the club told me that I needed to send a certified mail for my intent of cancelation. Even after living in Europe for months, I was still getting monthly charges on my credit card for a long-canceled service.

      Each month, when I contacted the billing department, I kept learning anther rule that I had never heard before, which supposedly "prevented" the health club from canceling my membership. As it was going on for a significant number of months, it made me speculate whether I needed to lose my credit card just to disconnect it to this health club, because it seemed that it was no other way to get rid of the monthly charges.

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      5 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Aug. 10, 2019

      I cancelled my membership today when I learned that they are connected fundraising for Trump. What kinda of person works out a gym that supports a racist wannabe fascist dictator like Trump? If you give this company your money, you are a Trump supporter. Not only that but the staff is not very friendly and for what they charge, they should provide better service.

      3 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: June 12, 2019

      I went to Equinox on Wall Street in NYC and asked to take a tour of the premises. I live almost next door and thought it would be a convenient place to go. I was a member for years over a decade ago and I left because of the horrible customer service. I keep getting emails from them and so I decided to give it another chance only to be humiliated by the tall ** guy at the reception just because his manager who was the person in charge of showing the gym had left already even though it wasn’t 9pm yet. He was so dismissive and even told us to go to Crunch Fitness. Unbelievable!!!

      5 people found this review helpful
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      Rated with 1 star
      Verified Reviewer
      Original review: April 25, 2019

      Equinox is like the Hotel California. You can sign up anytime you like, but they make it awfully hard (and expensive) to leave. After many years of rising prices and diminishing service (booked classes, crowded locker rooms and rude employees), I decided to cancel my membership. At $250/month, the value proposition simply doesn't work for all but the most frequent users. I tried canceling in person, as required, and was surprised to find a 45-day notification period (effectively a $375 exit fee).

      When I asked if there was any way I could cancel sooner, the "manager" punted my request to someone else. That other person pleaded with me over email not to cancel. When I reiterated my wish to cancel and again asked about the 45-day notification period, he didn't respond. I followed up a few days later and he still didn't address my question about the notice period. Instead, I got a form email saying my 45-day cancellation clock was starting that day, not when I originally attempted to cancel. That extra week or so of foot dragging effectively cost me an additional $50. Unsurprisingly, he ignored my request to back-date the start of the 45-day notice period to when I originally tried to cancel. The corporate ethos at Equinox appears to be: turn the customers upside down and shake. So maybe this employee will get a gold star in his personnel file for squeezing the last few $ out of me.

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      11 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Feb. 14, 2019

      They like to call themselves a luxury gym that offers an experience you can't find anywhere else, well not true. They are just a corporate company with no heart and soul. Impossible to deal with people. They respond by 'automated replies'.

      9 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 8, 2019

      Heard from a corporate Equinox employee that they keep raising rates to get people to quit, in order to keep classes and locker rooms less crowded. Well it’s working, after ten years, I’m finally quitting. The past 2 years, or ever since 30/60/90 left, it hasn’t been the same. Classes are lame, especially ALL their “signature” classes (even the new HITT one in 2019).

      8 people found this review helpful
      Rated with 2 stars
      Verified Reviewer
      Original review: Dec. 8, 2018

      I’ve been a member for 3 years now and have gotten a price hike every single year. It’s disgusting. They keep passing these fees on to their customers. It’s not my problem that they want to expand locations in other cities- they need to get investors and not punish their current members. Mediocre overhyped gym and will be cancelling.

      11 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 19, 2018

      I was told I would receive $100 credit for joining the club, after paying my initial fees. I joined on October 1, 2018. Whenever I ask about when I might see the credit appear on my account or credit card I'm told another department is handling it. I have asked several managers there several times, and no one at the studio seems to know a thing about how the credit is issued and when it will appear. It is almost Thanksgiving, and still there is no credit to my account.

      10 people found this review helpful

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      Equinox Fitness Clubs expert review by Joey Thurman

      Equinox is a luxury fitness club chain with 91 locations in Massachusetts, Illinois, Connecticut, Florida, New Jersey, New York, California, Texas, Washington, D.C, Canada and the United Kingdom. It offers elite personal training, unique fitness classes and spa services.

      • Tiered personal training: Equinox offers tiered personal training services based on the trainer’s experience level and expertise. You can choose between 1, 2, 3, 3+ and X level trainers at increasing price points.

      • Fitness classes: Equinox offers many group fitness classes designed by its own team of trainers, such as Pure Strength, The Cut, The Pursuit, Fully Loaded and Barre + Band. Clients can book classes online to reserve their spots.

      • Tier X coaching: Equinox offers a personal training and lifestyle management system called Tier X, which incorporates movement training, nutrition and regeneration services. For a fee, clients receive baseline assessments and work with a coach to develop a personal roadmap to fitness success.

      • Pilates studios: All Equinox gyms offer dedicated Pilates studios with state-of-the-art equipment and specialized trainers. Members may receive one complimentary Pilates session.

      • Spa: Most Equinox locations offer luxury spa treatments such as waxing, body treatments, massage, facial treatments and facial enhancements. These services are open to both members and non-members.

      • Best for: athletes, fitness buffs and those who like a pampering gym experience.

      by Joey Thurman Fitness and Nutrition Expert

      Joey Thurman is a nationally recognized and spin certified health, fitness, nutrition expert and television host He is the author of "365 Health and Fitness Hacks That Could Save Your Life." His work has been featured in publications such as Men’s Health, U.S. News and World Report, NPR, People Magazine, Shape, NY Post, Fitness Magazine, ‪Women's Health and many more.

      Equinox Fitness Clubs Company Information

      Company Name:
      Equinox Fitness Clubs
      Website:
      www.equinox.com

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