About Equinox Fitness Clubs
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I would not recommend paying for a membership at 74th street Equinox location. I found the Assistant General Manager to be extremely rude, Dishonest & unprofessional. There are plenty of gyms whose employees care about all of their members, this is not one of them.
Good day, I want to leave a review about the membership signing and cancellation of Equinox gym in Austin. The sales manager never gave or sent me an agreement to sign. However, when I tried to cancel my membership due to relocation to another country, they demanded 3rd party documentation, which I provided. But since I provided the documentation, I have been ignored. After bombarding different emails, a different manager reached out to me and sent me an agreement that I supposedly signed, which states that I need to wait for a 3 month period to pass, before termination. The agreement states that it was digitally signed, however, there is no signature of mine and I know I did not ever receive this contract.
I know I did not sign the contract because I went physically to the location and asked about the termination procedure to the available manager. The on-site available manager, told me I could cancel anytime and proceeded to take payment for my membership, never giving me a contract. I did think it was weird but felt safe since I discussed the terms and conditions verbally with the onsite manager. Overall I spoke with 6 different people from the moment I wanted to sign up and now that I want to get out of the contract. I want future potential customers to be wary of this luxury gym's customer service and fraudulent terms. I will continue to fight for my cause and share my experience with this gym with as many people as possible.
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Being a long time member of a local fitness club that has become forever growing, I decided to take my business elsewhere. After I went to the men's room and there was a fecal material left on the floor, enough was enough for me at EDGE Fitness clubs of Fairfield. But then, things took an unexpected turn. I took a tour of Equinox even though the price was about 10x what it is at the prior box gym I went to. But anything at this point for a place that is clean and luxurious with like minded individuals who have good hygiene habits and hopefully don't use the gym as a place to socialize and brag so I can use machines. Well, to my surprise not only did I recognize three people who went to the prior club who were now members here, but also what was shocking to me was seeing not one but two trainers who I recognized. Not only that but the prior club would hold most of their trainers at least the good ones for awhile, over 5 years sometimes.
When I went to that club it was for over 10 years and the good trainers always stood out, as did the bad ones. Well the 2 trainers I recognized at this facility that is 10x the price of the prior club I was a member of were only at that other club for less than a year, and I hardly ever saw them. When I did I will never forget that one of them was sitting against a wall on his cell phone while everyone else was working. When I did not see him anymore it was obvious as to why. Now he is at the place that is 10x more expensive? Is this a sign of how this company operates. Well, taking a look around not one employee looked in place with the customers. Some had their pants sagging behind the front desk.
The other thing that I noticed was that as nice as the front lobby was if you will, it didn't in reality offer anything that the prior local club did not. A front desk, a retail area, a drink bar, a seated area, and a place to pitch sales. Looked like the same pyramid scheme to a keen eye. When I was finally brought on my "tour" which was 16 minutes late, I was completely underwhelmed. The second floor out of three in Southport was packed with a much older crowd, machines that were second generation and no free weights to back them up, the absence of any squat rack, the floor was a hard carpet in 2022 at a club that is well over 10x any other box gym per month? It didn't make any sense. I was also informed that basic membership doesn't grant me rights to any other location, training, classes, or the third floor spa area. The staff also had a very cavalier attitude like I should feel lucky to be there.
Very bad experience with Equinox. They change the hours of operation with no warning. Closing now at 8PM. Impossible to workout after work. And worst… They don’t cancel your subscription and continue charging your credit card. Do not recommend.
1) Not nearly enough weighted machines. This gym has limited amenities and missing some.
3) No pool.
4) No spa.
5) No suana.
6) Cold showers most of the time unless you sit there for a minute for them to warm up, wasting tons of water.
7) During COVID times they aren't making sure people wipe down equipment during busy times. People just walk away and they only clean a few times a day.
8) Steam room overcrowded and small, steam room has issues working at times without playing with wall switch. Not safe
Bad gym and service. I went to the Brickell unit to get a membership and the girl at the reception said I couldn't BUY A PLAN without making an appointment. What??? It's not possible, people wanting to buy and the person who works saying that I couldn't buy without making an appointment, oh seriously, I will never set foot in this gym. Rubbish place and poorly trained professionals, besides that, by chance, I received a message from a guy saying he had a promotion, then I asked what era he charged me a higher amount than the plan I was going to close... Ahahahahah joke.
I quit because when I joined the new gym being built in my area as a "founding member" I was told that one of the benefits of joining 6+ months before the gym opened was that my rates would not go up. When rates were raised despite this representation, I decided to go elsewhere. Also, when I quit the front desk said I'd be reimbursed for the dues that had been automatically taken from my account for the following month. Management refused to do so. My advice: avoid businesses that make false representations either intentionally or by poorly training their staff.
I’ve been a member at Equinox for 10 years. After finishing my workout and preparing to leave, someone stole my bag which had my ID and keys to my apartment. I approached the front desk and explained the situation. The woman at the front was clearly irritated by my intrusion of her day. She threw the items around in the lost and found drawer and said, “see, it’s not here!”. Her behavior and attitude were disgusting. This company has no heart and could care less about customer service - they only care about profit.
Relocated from Detroit to Chicago and needed to provide them documentation of the move. My company put me up in temporary housing for two months to get to know the area before we signed a lease. Equinox was unable to provide me with what documentation they needed and kept denying what I sent over. Our lease term was "too short", but they could not tell me what the minimum was or any requirements after I asked multiple times.
I finally had to call their customer service number, where the rep (Stephanie) told me the policy and minimum were stated in my membership agreement. However, I had her email it to me and we read it together - it did not state any term minimum. She finally said her supervisor (Lisa) told her it was 12 months. I asked to speak to a supervisor and was told there were none available. I believe Equinox is engaging in deceptive practices to make cancelling as difficult as possible. This whole process began on 12/30 and is still ongoing. The first email did not get a response for 9 days, the second for 4 days. There are multiple locations in Chicago, but I question returning to be a member now.
I had a bad feeling when I walked into this club and deeply regret ever joining. One of their kickboxing instructor pushed me. He literally got up in my face yelling after I told him I might need to take the class slowly. His insistence led to me getting a strained hamstring and fractured ankle. Because of this injury, I later experienced a terrible concussion. Equinox never did anything to make amends, except offered me a free training session. I don't want their trainers within 10 miles of me. My experience was a terrible, negative, nightmarish life changing one. Please do not join this club.
Equinox Fitness Clubs author review by Joey Thurman
Equinox is a luxury fitness club chain with 91 locations in Massachusetts, Illinois, Connecticut, Florida, New Jersey, New York, California, Texas, Washington, D.C, Canada and the United Kingdom. It offers elite personal training, unique fitness classes and spa services.
Tiered personal training: Equinox offers tiered personal training services based on the trainer’s experience level and expertise. You can choose between 1, 2, 3, 3+ and X level trainers at increasing price points.
Fitness classes: Equinox offers many group fitness classes designed by its own team of trainers, such as Pure Strength, The Cut, The Pursuit, Fully Loaded and Barre + Band. Clients can book classes online to reserve their spots.
Tier X coaching: Equinox offers a personal training and lifestyle management system called Tier X, which incorporates movement training, nutrition and regeneration services. For a fee, clients receive baseline assessments and work with a coach to develop a personal roadmap to fitness success.
Pilates studios: All Equinox gyms offer dedicated Pilates studios with state-of-the-art equipment and specialized trainers. Members may receive one complimentary Pilates session.
Spa: Most Equinox locations offer luxury spa treatments such as waxing, body treatments, massage, facial treatments and facial enhancements. These services are open to both members and non-members.
Equinox Fitness Clubs Company Information
- Company Name:
- Equinox Fitness Clubs
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