Equinox Fitness Clubs

I would not recommend paying for a membership at 74th street Equinox location. I found the Assistant General Manager to be extremely rude, Dishonest & unprofessional. There are plenty of gyms whose employees care about all of their members, this is not one of them.

Good day, I want to leave a review about the membership signing and cancellation of Equinox gym in Austin. The sales manager never gave or sent me an agreement to sign. However, when I tried to cancel my membership due to relocation to another country, they demanded 3rd party documentation, which I provided. But since I provided the documentation, I have been ignored. After bombarding different emails, a different manager reached out to me and sent me an agreement that I supposedly signed, which states that I need to wait for a 3 month period to pass, before termination. The agreement states that it was digitally signed, however, there is no signature of mine and I know I did not ever receive this contract.

Being a long time member of a local fitness club that has become forever growing, I decided to take my business elsewhere. After I went to the men's room and there was a fecal material left on the floor, enough was enough for me at EDGE Fitness clubs of Fairfield. But then, things took an unexpected turn. I took a tour of Equinox even though the price was about 10x what it is at the prior box gym I went to. But anything at this point for a place that is clean and luxurious with like minded individuals who have good hygiene habits and hopefully don't use the gym as a place to socialize and brag so I can use machines. Well, to my surprise not only did I recognize three people who went to the prior club who were now members here, but also what was shocking to me was seeing not one but two trainers who I recognized. Not only that but the prior club would hold most of their trainers at least the good ones for awhile, over 5 years sometimes.

Very bad experience with Equinox. They change the hours of operation with no warning. Closing now at 8PM. Impossible to workout after work. And worst… They don’t cancel your subscription and continue charging your credit card. Do not recommend.

1) Not nearly enough weighted machines. This gym has limited amenities and missing some.

Bad gym and service. I went to the Brickell unit to get a membership and the girl at the reception said I couldn't BUY A PLAN without making an appointment. What??? It's not possible, people wanting to buy and the person who works saying that I couldn't buy without making an appointment, oh seriously, I will never set foot in this gym. Rubbish place and poorly trained professionals, besides that, by chance, I received a message from a guy saying he had a promotion, then I asked what era he charged me a higher amount than the plan I was going to close... Ahahahahah joke.

I quit because when I joined the new gym being built in my area as a "founding member" I was told that one of the benefits of joining 6+ months before the gym opened was that my rates would not go up. When rates were raised despite this representation, I decided to go elsewhere. Also, when I quit the front desk said I'd be reimbursed for the dues that had been automatically taken from my account for the following month. Management refused to do so. My advice: avoid businesses that make false representations either intentionally or by poorly training their staff.

I’ve been a member at Equinox for 10 years. After finishing my workout and preparing to leave, someone stole my bag which had my ID and keys to my apartment. I approached the front desk and explained the situation. The woman at the front was clearly irritated by my intrusion of her day. She threw the items around in the lost and found drawer and said, “see, it’s not here!”. Her behavior and attitude were disgusting. This company has no heart and could care less about customer service - they only care about profit.

Relocated from Detroit to Chicago and needed to provide them documentation of the move. My company put me up in temporary housing for two months to get to know the area before we signed a lease. Equinox was unable to provide me with what documentation they needed and kept denying what I sent over. Our lease term was "too short", but they could not tell me what the minimum was or any requirements after I asked multiple times.

I had a bad feeling when I walked into this club and deeply regret ever joining. One of their kickboxing instructor pushed me. He literally got up in my face yelling after I told him I might need to take the class slowly. His insistence led to me getting a strained hamstring and fractured ankle. Because of this injury, I later experienced a terrible concussion. Equinox never did anything to make amends, except offered me a free training session. I don't want their trainers within 10 miles of me. My experience was a terrible, negative, nightmarish life changing one. Please do not join this club.