HealthBanks Reviews

HealthBanks was brand new to us. We did an internet search and they seemed to be one of the better companies so we chose them. They were highly recommended. The part of choosing them and sending our stuff to them has been great. The person that helped me was fantastic and he did a perfect job. He can only tell you what he knows. If you have questions and they don't know the answer, they can always find out.

The pricing was reasonable in HealthBanks. Their rep helped us pick up the cord blood, and he also dropped the box. That was very helpful at the time.

HealthBanks had the best options as far as how their storage seemed like it was the most secure for longevity. I like that the technology was very cutting edge and that you had different options for the different packages. The sales rep was really helpful. I got a phone call and he explained everything about it. It just seemed the other companies were behind. The package was delivered to my house and the process was super easy. I put it in my go bag for the hospital. Overall, I was very satisfied.

We had gone with HealthBanks with our son when they were previously PacifiCord. Even though we moved cross country, we decided to go with them for our second child based on the quality of service and the technology they use. We felt most comfortable with them. It was definitely worth it with them.

It is very good shopping and learning experience for us. Healthbanks spend a lot of time and with patience to let us understand this new technology and healthcare benefits. We have more confidence to choose Healthbanks. All process is very smooth and easy to set up. We have no problem with it.

HealthBanks had the best price and the best reviews. I didn't put some information that was required, and he called us to say, “I need this information in order to process these.” He was very helpful. I already collect everything. I’m ready for the period between 12 to 14 weeks to get the confirmation that everything was at storage and everything was good. I have been waiting for that. I haven't received the confirmation. But so far, HealthBanks is a great company.

The rep from HealthBanks was very friendly and seemed to go the extra mile to make sure we understood the process and what was supposed to come with it. The service was great but we still don't know if the investment is worth it.

We stored our two children's blood with HealthBanks 11 years ago. They used to be Pacificord. The experience was good that was why we went back. The cost is pricey but it's something that we feel needs to be done.

We used HealthBanks twice and they provide good service. They're very knowledgeable. They made sure to answer all my questions.

After contacting HealthBanks a customer service representative reached out right away. His name was Noah and was very personable and informative. I spoke with a few other cord banks but they were located back east and being from CA I was looking for something closer by so Irvine was perfect. There really are no hidden costs or fees, Everything is very straightforward. They give you three different options to choose from and the prices are very reasonable! I found a coupon so the initial setup was only $99 which was far more reasonable than anywhere else I looked. If you thinking about banking your baby's cord/tissue definitely consider HealthBanks!

We did tons of research before deciding to use HealthBanks, and we did not regret at all. HealthBanks' technology is the best compared to all other cell banks which is important since we want the best quality. They also have been in business for long time and have tons of experiences. Their price is also one of the most affordable, which made easy for us. Jenny, the rep I spoke to was so friendly and knowledgeable. She took care everything and even reminded us what to bring to the hospital during the labor day. I would recommend HealthBanks to anyone who is considering cord blood banking.

The salesman was amazing. We had a little issue afterwards with someone when I set the date to come and collect the blood. They gave me some wrong information, but the salesman took care of it and came in-person to pick up the blood. Kudos to him. I did this to be covered. You never know if you ever need it in this life, and it's better safe than sorry. It could be beneficial for a close relative, more than so for my baby as a kid, as far as the researches go. I definitely feel safer to have that there, just knowing that if it's ever needed, it’s there.

They explained all the details to us. When we have a question, they answer really clearly about it. We trust them and we have a good experience. Everything went really smooth.

I stored my daughter's stem cells with HealthBanks. If anything goes wrong in life and health, we have it. Hopefully, we won't have to use it, but it's there in case we have to. The rep was sweet.

My OB-GYN recommended it. There was a Chinese-speaking sales representative. It was good.

Everything was really professional with HealthBanks. The lady was very polite and thorough. Their prices were very reasonable too. The communication was also very good because there was a month I missed the payment because my account was being investigated so they froze my funds. I explained to them what happened and she said, “No problem. Just call us and let us know when the investigation is done.” It took the investigation close to another month to even be completed. Once it was completed, I told them to take out both payments and they said okay.