Coastal.com Reviews

Their price match policy sucks. I called in with tons of offers I received on contacts. They didn't match a single one. Coastal has tons of policies that allow them to weasel their way out of honoring competitors' prices. Coastal's prices suck. Big waste of time.

I have been buying glasses from Coastal.com. In the last year I bought 7 pairs. However, one of the recently purchased pairs has what seems to be a manufacturing defect. These glasses have an anti scratch/anti blue light coating and the lenses are streaked. It is impossible to see through them. The frames are fine. I thought it would be simple to get a refund or replacement but that is not the case. The company first insisted to have a photograph of the streaks. Then they didn't like the photograph. Said it looked like scratches not streaks and I should send more photographs. I have spent over an hour to get the photos they wanted which clearly show both lenses are totally streaked. Now they told me I have to wait further for an optician to review the photos. I am shocked. I will not buy again.

Coastal made the ordering process easy from beginning to end. The frames I initially wanted were not available. The rep I was working with helped me find a comparable pair at the same price. I was very happy with the service, my glasses arrived sooner than promised. Coastal rocks.

Similar experience to many other reviews I have read about Coastal.com. Placed an order for 5 boxes of contacts, after having the order delayed because of a prescription error, my package is now "lost" according to USPS, but Coastal refuses to issue me a refund without returning the product. How am I supposed to return a product I never received? Additionally they said they could replace the product, but I would have to return the first package, again never received it. I don't understand how this is possible, I spent over $100 and I am just supposed to be ok with not receiving the contacts, and also not receiving a refund. Isn't that just theft? Buyer beware, I think this is a scam and not a real business at all.

The glasses frames are a fairly cheap plastic, but I needed a pair due to COVID shutting down my normal provider. Should have known better. They broke 4 months in so I contacted customer support to get either a replacement or a refund based on the policies on their website. Coastal said, "Ship them back. We will give you a refund." But now 30 days after they broke and over 2 weeks past the automated email saying the return was received I have no refund and customer service ignores any emails sent.

I paid $8.95 for expedited (2-3 day shipping). Product was not shipped using priority shipping (nor did it arrive in 2-3 days after completion). Company refuses to provide a refund for the $8.95. Frames were brand name, but only provided with a generic case. They refuse to provide the case and will not provide any information showing the frames are new. I'm disgusted by their "customer service" -- DO NOT PURCHASE.

I ordered a pair of prescription Oakley Frogskins sunglasses on March 4, 2020. The price offered for the sunglasses with prescription lenses was $200 lower in price than some other competitors. I uploaded my prescription easily. My order was processed and delivered in under 10 days. I'm satisfied with the quality of the lenses, so far... Time will tell.

Purchased my eyeglasses a month or so ago, unfortunately the nose piece broke, asked if I could send to them to repair which I would pay for. Said no, told me find someone local, asked if I could buy the frame so I could have it repaired locally, NO. So, no service, will only sell you complete eyeglasses but not service them or sell you just the frames. Wouldn't recommend.

I have ordered 10 pairs of glasses over the past 4 years from Coastal. I continue to purchase from them because 1) I almost always love the glasses because I can easily search the frames by size, style and color, 2) If I don't love them, I can send them back with little to no hassle and 3) Their customer service has always been fantastic. What prompted me to finally post a review is my most recent experience with Coastal. I ordered a pair of $205 frames, plus upgraded lenses, a few days ago. I logged in to check the status of my order and saw that the frames are now on sale, making the same glasses $51 less than I paid. So I emailed their customer service department, not expecting that they would actually do it, but they are going to credit $51 back to my card to honor the sale price. Pretty cool!

I ordered contacts over a week ago. They got approved 3 days after I ordered. I patiently waited for my contact that came in 7 days later and were completely wrong! I immediately called the company to let them know the contacts that were shipped were not the contacts I ordered and that were confirmed by my doctor. No big deal right!? WRONG!