EyeBuyDirect Reviews

They constantly have promos so I used one of the discount codes they advertised. I bought two pairs, feeling confident about their advertised "free and easy returns". They sent a label, I printed and returned one of the pairs. A few weeks later, when I saw that the tracking had been delivered, I reached out inquiring why a refund hasn't posted to my card yet. After getting through the chat bot the agent said that because I used a promo, I don't get a refund, even the discounted amount I paid. Very shady. Had I known that, I would have just kept the pair. Now I'm out the pair of glasses and the amount I paid for them. I guess good deals really are too good to be true. Beware of fine print, I guess.

Their price match policy sucks. I called in with tons of offers I received on contacts. They didn't match a single one. Coastal has tons of policies that allow them to weasel their way out of honoring competitors' prices. Coastal's prices suck. Big waste of time.

I have been buying glasses from Coastal.com. In the last year I bought 7 pairs. However, one of the recently purchased pairs has what seems to be a manufacturing defect. These glasses have an anti scratch/anti blue light coating and the lenses are streaked. It is impossible to see through them. The frames are fine. I thought it would be simple to get a refund or replacement but that is not the case. The company first insisted to have a photograph of the streaks. Then they didn't like the photograph. Said it looked like scratches not streaks and I should send more photographs. I have spent over an hour to get the photos they wanted which clearly show both lenses are totally streaked. Now they told me I have to wait further for an optician to review the photos. I am shocked. I will not buy again.

Coastal made the ordering process easy from beginning to end. The frames I initially wanted were not available. The rep I was working with helped me find a comparable pair at the same price. I was very happy with the service, my glasses arrived sooner than promised. Coastal rocks.

Similar experience to many other reviews I have read about Coastal.com. Placed an order for 5 boxes of contacts, after having the order delayed because of a prescription error, my package is now "lost" according to USPS, but Coastal refuses to issue me a refund without returning the product. How am I supposed to return a product I never received? Additionally they said they could replace the product, but I would have to return the first package, again never received it. I don't understand how this is possible, I spent over $100 and I am just supposed to be ok with not receiving the contacts, and also not receiving a refund. Isn't that just theft? Buyer beware, I think this is a scam and not a real business at all.

The glasses frames are a fairly cheap plastic, but I needed a pair due to COVID shutting down my normal provider. Should have known better. They broke 4 months in so I contacted customer support to get either a replacement or a refund based on the policies on their website. Coastal said, "Ship them back. We will give you a refund." But now 30 days after they broke and over 2 weeks past the automated email saying the return was received I have no refund and customer service ignores any emails sent.

I paid $8.95 for expedited (2-3 day shipping). Product was not shipped using priority shipping (nor did it arrive in 2-3 days after completion). Company refuses to provide a refund for the $8.95. Frames were brand name, but only provided with a generic case. They refuse to provide the case and will not provide any information showing the frames are new. I'm disgusted by their "customer service" -- DO NOT PURCHASE.

I ordered a pair of prescription Oakley Frogskins sunglasses on March 4, 2020. The price offered for the sunglasses with prescription lenses was $200 lower in price than some other competitors. I uploaded my prescription easily. My order was processed and delivered in under 10 days. I'm satisfied with the quality of the lenses, so far... Time will tell.

Purchased my eyeglasses a month or so ago, unfortunately the nose piece broke, asked if I could send to them to repair which I would pay for. Said no, told me find someone local, asked if I could buy the frame so I could have it repaired locally, NO. So, no service, will only sell you complete eyeglasses but not service them or sell you just the frames. Wouldn't recommend.

I have ordered 10 pairs of glasses over the past 4 years from Coastal. I continue to purchase from them because 1) I almost always love the glasses because I can easily search the frames by size, style and color, 2) If I don't love them, I can send them back with little to no hassle and 3) Their customer service has always been fantastic. What prompted me to finally post a review is my most recent experience with Coastal. I ordered a pair of $205 frames, plus upgraded lenses, a few days ago. I logged in to check the status of my order and saw that the frames are now on sale, making the same glasses $51 less than I paid. So I emailed their customer service department, not expecting that they would actually do it, but they are going to credit $51 back to my card to honor the sale price. Pretty cool!

I ordered contacts over a week ago. They got approved 3 days after I ordered. I patiently waited for my contact that came in 7 days later and were completely wrong! I immediately called the company to let them know the contacts that were shipped were not the contacts I ordered and that were confirmed by my doctor. No big deal right!? WRONG!

I was told that the anti reflective coating on my 5 month old glasses peeling away was “normal wear and tear” and the result of “cooking while wearing my glasses”. When Faith (the customer service rep) asked me if I wore my glasses while cooking I never figured it was a trick question! Of course I wear my glasses for cooking and every other activity of normal life... This reply to my concern was just too silly not to share but with my high prescription it was an expensive mistake to use this company. I can’t recommend Coastal for glasses.

Initially, Coastal sent the wrong Rx glasses. Of course you have to wait and wait for the correct lenses; I didn't like that so much. Took forever for them to credit my bank account the refund for the first (wrong) pair. The eyewear itself...you get what you pay for. The lenses are impossible to clean properly. I'm sure they're more plastic than glass in their lenses? They "clean" like plastic...my experience with Coastal is not the best. Very cheap quality. I guess it's back to the local eyewear stores. But, yeah, you definitely get cheap quality here because it's so low priced.

I have purchased three pairs of different brand glasses from Coastal over the last couple years and EVERY SINGLE PAIR has broken. My last pair was purchased in February and now (April) the one arm has fallen off and is in need of repair. The lenses are poor quality and quickly get dirty/not easy to keep clean. The frames are cheap plastic. The screws often fall out and the arms break off. It is not as if any of the glasses I have purchased have been cheap, either. Spend the extra $30 and get a quality pair from your eye doctor or a quality retailer. Just not worth the headache or cost.

I was reviewing my transaction history on my bank account and noticed I was charged a $7.11 international transaction fee on my last Coastal purchase. I called my bank because surely this was a mistake, and although they happily refunded my fee (thank you Bank of America!) they told me that it was not a mistake and that Coastal had processed my payment in another country.

Sent frames 3 times without perception lens. Upon third time they would not give a refund claiming the system was updating. Now the refund window has expired. Go to America's Best, as they have the best deal w/ eye exam. DON'T RISK IT with Coastal.com. Been without glasses for 3 months already. Don't even trust Coastal.com with your credit card info. Company is a snake oil salesmen.

Low quality, keeps tearing easily. They used to hold up, but now after only 1 day they will tear in half. This has happened to me a dozen times and I thought maybe it was my handling but now things don't add up since I wear glasses 75% of the time and are very careful with them. I don't know what happened to the quality but they are very flimsy now. I will definitely be using Myeyedr from now on. Very disappointed.

I paid for rush delivery. Nearly 20.00 more. It has been a month now and still no glasses. They ignore emails and reiterated the same thing over and over... That my order is processing. That's it. That's all they tell me. Blind for a month with no glasses!!! I have used all my vacation time this year. Now waiting to see. Such **.

I live in Chico, CA, 15 minutes from Paradise, the town that burnt down on November 8th. I get my car fixed in Paradise and forgot my brand new pair of glasses at Precision Auto Werks the week before the fire; their business burnt to the ground prior to my picking up my glasses. I was not directly effected by this devastating fire; but our whole town has been impacted. I asked Coastal Glasses if they would give me a discount to replace my glasses... They surprised me by sending me the pair I lost for free. Wow... what a great way to treat your customers. I have been buying my glasses from Coastal for the past few years and I love the style options and the quality.

After weeks of waiting for my order I e-mailed Coastal just to be told; "We're sorry about the delay in your order. We recently switched production facilities, and the glasses were not up to our high-quality standards. We didn't want to send you a low-quality product, so we are remaking the glasses for you." BUT wait, why did you switch? To save YOU money? At any rate how can you argue with that? After all they have my best interest in mind. Right?

Purchased a pair of glasses in February of this year. Metal frames, special lenses. My husband went to pick up his glasses from the coffee table and the frame literally came apart at the bridge of the nose... Clean break. When I sent the picture to the company they basically called me a liar saying that where the glasses were broken was the strongest part of the frame and it could not have happened! I'm furious. The glasses are not bent, no misuse at all and this company will not back up their product. Don't waste your money! I'm going back to Empire Vision! Their frames are warrantied for a full year!

After I ordered my contacts I looked at all the reviews and they were terrible. It made me very nervous. However I receive my contacts in 4 days and everything was correct. So maybe they're making a change for the good. I don't know. But I had a good experience. I will order again.

I will not be a customer of this company ever again. They do not stand behind their products and refuse to do anything to help me out since they couldn't verify my prescription and still shipped my contacts. Doesn't make a whole lot of sense now does it? Have a little customer service and call my doctor maybe? Ship out another box just to keep a happy customer? Go to ** instead, I don't know why I strayed from them in the first place. Avoid Coastal and their condescending Customer service "Vision Ambassadors." Crap company with crap support.

I ordered contacts from this company on March 28, 2018. In their confirmation e-mail, it states that it takes 2-4 weeks for orders to be fulfilled and then another 7-10 days to receive. I was aware of that and ready for that, but figured it shouldn't take as long as stated. On April 28th, I still had not received my order or an e-mail saying it was shipped. I called customer service only to be told "due to my high prescription it's taking a little bit longer but rest assure, you will receive your order." I tried to cancel my order at that point, but was told I would not be able.

They take very long to fulfill an order, expect to wait at least 1.5-2 weeks for processing. Their customer service is terrible. Will NEVER use this company again, will be sticking to 1800contacts from now on.

After sending in my prescription Coastal.com neglected to ship my order and days later I get an email saying I have yet to send in my prescription. After verifying it was sent they didn't even offer an upgrade to get it faster than the usual 7 days and I already waited 7 days. This is a first and last time to use Coastal.com.

I recently bought a year's supply of contacts from Coastal.com for the first time. They cost me nearly $300. I placed this order on November 6th. It is now December 22nd and I yet to receive them. Around December 6th they "shipped" them after I had complained about how it had taken a month to receive them. They fake shipped my order and didn't provide me a tracking number. When I called again and asked, they admitted to having never actually shipped my order and they would ship them now. 16 days later here I am still waiting for any sort of shipping conformation. I would recommend no one ever purchase anything from this joke of a company. By far the worst online buying experience I have ever had. I have never written an online review before but I made an account to ensure other people never have to go through what I had to go through.

I recently order my son two pair of glasses. I paid $8.95 for 3-5 day shipping, I purchased these glasses on the 8th of this month. Here it's the 19th and my order still hasn't arrived. I checked the website order history. My glasses won't come until the 27th. I called the customers service number and, the rep tried to give me a service fee instead of refund me for the shipping. He tried to tell me with glasses it 5-11 business days with shipping not, 6-7 like the website states. I asked to speak with his supervisor and he wanted to hang up the phone. I've never been treated so unfair by anyone. He couldn't even tell me the supervisor's name. I use to be proud of telling people about the site, when I got compliments on my glasses. Now I'm certain to tell them about the fine print of their actual shipping policy. This is my last time as a customer.

I ordered glasses from this company, and they screwed the order up. They said that they could and would fix it. We're talking months now and I have told them to either send me the glasses or a refund. They have done neither! I am now going to involve the state attorney general's office of consumer fraud to try to get my money back. Whatever you do, do not do any business with this company. They are rip off artists! Try to find an address for them. They don't want to be found. They should be shut down!!!

Quality eyeglasses, affordable. Took 2 Weeks. Ok with that. My backup glasses just became my primary glasses. Transition is the solution. Hardened lenses, not able to focus on the fly... I am 47, lenses not able to adjust. This is the solution.