We were looking for caregivers for my father who suffered a spinal cord injury in 2013 and required nearly constant care. Our biggest problems with agencies were that they regularly shift caregivers in like a rotation, which I believe keeps people from developing a relationship with the caregiver. And that's why we looked for a more direct hire method like CareLinx has.
It's very easy to enroll with CareLinx. We didn't have any problem with that. We also had a good relationship with our family adviser and she was helpful to us. I also use their app. With it, I could review my caregiver invoices on the phone and I could do that remotely. My dad has care every single day so we were dealing with a huge volume of invoices, so for me to be able to review that from wherever I was, is very helpful. We found really good caregivers through CareLinx so it certainly improved his quality of life and was a very valuable resource for us.
One thing that could be improved is their system. Regularly we would have caregivers submit time in advance of their shift. So, if they were gonna work on Wednesday, they would put in their time on Tuesday. And then, if something happened, where they didn't show up on Wednesday or maybe they worked less hours, because they had already submitted their time and because the CareLinx system auto pays, they would get paid for it.
We did have one caregiver who stole from us about $1,000 doing that before I realized but CareLinx was awesome. They worked with us and we got the money back. It was great. I would definitely recommend CareLinx. It's an awesome resource. It helps families find the people that they need directly. Families also have total ability and flexibility to do things like when a caregiver's really great like go in and give them a raise right away. When families are working with an agency, and somebody's really great it's the agency that decides what they get and what they don't get.
My mom was becoming ill. I got a caregiver for her through CareLinx. Enrollment with them was very good. So far, our caregiver has been wonderful. She had experience and she’s good at her job. CareLinx has been a big help. If I have to hire a second caregiver, I’ll do it with them again. I also like having the payroll and the tax handling covered.
I’m physically disabled so I needed a caregiver to get me up, bathe, dress for my workday, etc and CareLinx was the easiest to find somebody. Enrolling with them was super easy. From the time I found them to the time I got everything set up, all the paperwork done and everything only took under a week. So far, it's been two years that I've been using them. One of their benefits over a normal agency was the fact I could control payroll. I didn’t have to worry about that. They took care of all the paperwork, but I still retained the employer “status” instead of having to go through a third party. I've gone through several different and third-party agencies before where they were the actual employers. I was paying them and they were finding and hiring people but I never had good experience with it. I can never find somebody reliable that would stick around long enough that wouldn’t leave me high and dry.
My CareLinx caregivers have been fantastic. They’re always rock solid and part of that is because I interviewed them and they also went through an interview process with CareLinx. So, it’s a multi-layered. They’re checking up on them and they’re checking up on me too. It’s really good compared to other places where I've literally had people walk out on me in the middle of doing something. Keeping everything web-based is the easiest way for me to interact with them due to my physical limitations.
CareLinx solved the logistics and a whole ballpark of mindset that I don’t have to worry about. My parents were my emergency backups, but they live still an hour away. I have more confidence in these people because they’re solid, they’ve been background checked and they have people that are checking up on them. If somebody did leave, I have a team of people looking for me to find the next person as quickly as possible. So I got other eyes almost, and it’s a whole team effort to really get my care taken care of. One thing they do a good job of is that on a monthly basis they follow up, even though there might not be anything wrong. It’s being proactive and a very good practice that they have. I really appreciate that and it goes a long way to them warding off somebody getting into a potentially tough situation where everybody is scrambling.
My mom is in an independent living facility and needed help in the mornings to get up and going and make choices for clothing. I was looking for a caregiver agency that was easy for me to handle and well-recommended both online and by experience. I looked at several online and liked the way CareLinx was set up. It was like Match.com. I liked being able to see the pictures, getting a sense of how intelligent they were by how they could write a sentence and being able to look for someone nearby. I was supposed to have one person who was handling my stuff but then I had a different one and that was a little confusing. The original person I had called me back to make sure everything was okay. She checked in on me which was good. And the tax part was easy for me to sign up for my mom.
However, I had a few bumps during the enrollment. One of the first people I interviewed used CareLinx for herself but wasn’t going to sign up with CareLinx and I didn’t like that at all. But I ultimately found someone that I really like and who’s been terrific. I tried to get a second person who would do weekends and I had a hard time getting CareLinx to put down what it needed to say. I couldn’t just amend it so I had to put another job out and then they repeated the stuff that was for the first job, which was different because this was just weekends. So even though I typed in what I wanted, it didn’t allow it.
Then I hired a girl who had limited experience but had good references. However, I had to let her go because she wasn't being truthful so I have no one for weekends now. When she met my other caregiver, she tried to make her do all the weekends, which is why I hired her in the first place. She did not work out and never really called me back to tell me what was going on. She said she had a family emergency and we found out she was in Miami having fun so that wasn’t so good. But the one I have that I use consistently is great. I would recommend her to anybody.
I was looking for a caregiver for my elderly relative who lives in an assisted-living facility. She is in need of medication management assistance and other daily basic living necessities. Then CareLinx was referred to me. Their website is useful for many things, and I found the candidate sourcing part to be most useful. I'm able to revise the actual posting for my aunt's needs. Also, it gives me confidence that I can review in-depth who the candidates are since CareLinx makes available the candidates' backgrounds. The enrollment process went well, too. Also, I have two contacts there and they often check with me and try to do their best to help. We've had three caregivers and one of them was a great fit for my aunt, lasted the longest, but unfortunately died. The other two were not so great. The one who we tried after the other one who died on us did not work.
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CareLinx gives you some alternate caregivers and you could talk to them before you make a decision, where some others just send you somebody. I like the way they approach it. It frees me up to do things - it's great and convenient. I use the same person because she's been very good, flexible, responsible and reliable. It worked out well for our type of schedule. I checked other services before and I'm very happy with CareLinx. I would recommend them.
I'm suffering from immobility and Parkinson's disease. I contacted two agencies for a caregiver and CareLinx was more responsive. We interviewed and we found a great caregiver who's very professional, very effective and I'm totally happy. It worked out very well for me and my family.
My dad has Parkinson's and dementia. I needed a caregiver fast, so I looked it up and CareLinx popped up. Most parts of the enrollment was fine but there was a little bit of confusing stuff. One caregiver we have has a really hard time with doing the timesheets so I'm still having to do those for her and that's a little bit annoying. But everything else has been okay.
We got two CareLinx caregivers at first so that they could split the week but we had to let one of them go because I had to tell her over and over every week that she's not doing one thing after another. That was actually very hard and very confusing for my dad. But the other caregiver so far has been really good and patient. So, it helps because my mom takes care of my dad all day and at night, she can sleep good knowing that the caregiver is taking care of him. I would recommend CareLinx. One just has to try out different people and some of them are gonna be really good while some aren't, but that's everywhere.
Shelley WebbSenior Products Contributing Editor
Shelley Webb is a registered nurse, geriatric care manager and freelance writer who concentrates on the subjects of eldercare and health.
More about Shelley→
Carelinx is a caregiver marketplace that allows individuals and families across the country find and hire quality caregivers. The online platform makes it easy to pay and manage caregivers, even if you are living in a different city or state than your loved one.
- Online management: The online platform of CareLinx simplifies the management of caregivers, whether you live down the street or across the country from your loved one who needs care. Users can take care of scheduling, time tracking, coordinating and payment online.
- Dedicated advisor: Every CareLinx customer has a dedicated advisor who helps match caregivers to families.
- Save money: Finding a caregiver through CareLinx’s wide network can save you up to 50 percent of caregiving costs compared with finding a caregiver through a traditional network.
- Background checks: Every caregiver you find through CareLinx has undergone a thorough background check and screening, giving you peace of mind that your loved one is in good hands.
- App allows for visibility and connectedness: Download the CareLinx app to stay up to date on your loved one. The app allows families to chat and share photos with caregivers, coordinate daily tasks and send reminders.
- Best for Primary caregivers, elderly individuals, accident victims and families who live far away from loved ones who need extra care.
CareLinx Company Profile