CareLinx Reviews

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About CareLinx

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Founded in 2011, CareLink aims to provide the best in-home health care services available with the simple touch of a button. When you hire a CareLinx provider on your mobile device, your family can save up to 50% in healthcare expenses without skimping on the quality of service your loved one deserves.

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CareLinx Reviews

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    How do I know I can trust these reviews about CareLinx?
    • 4,643,722 reviews on ConsumerAffairs are verified.
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    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceSales & MarketingStaff

    Reviewed March 21, 2025

    If I could give them zero stars, I would! I wish I would have seen these reviews prior to signing up with them to find care for my father-in-law. Once I signed up I was notified that I would need to “upgrade” my account in order to message caregivers. Once I did that, I was able to see almost 60 providers in my area, I narrowed down my favorites and began to message them. After 24-48 hours I did not receive a single message back. Then I heard from my “Care Advisor" that they could be inactive in the system aka NOT AVAILABLE! So then I started to just hire people to get a response and of course, they all became grayed out and not available for work. What a SCAM!!!! I canceled my subscription and deleted my account – I will be watching for future charges on my card. So frustrating to prey on people in their time of need!

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    Customer ServiceSales & Marketing

    Reviewed Feb. 20, 2025

    The care is for my 96 yr old MIL, she needs minimal care, just someone to talk to and get her her 1 meal. I saw that there were Dozens of caregivers within 5-10 miles of me, I paid my upfront fee, and emailed over 25 people. NO ONE RESPONDED. Carelinx is a COMPLETE SCAM. This is why nearly every respondent here reports them as a scam! Instead of sending them $35.00 and get nothing, send me the $35.00 and I will donate it to an animal shelter.

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      Reviewed Feb. 19, 2025

      I tried signing up with Carelinx everything went on very swift not until I reached the part of license verification, I know my license is okay but whenever I go to pickup shifts on Carelinx it shows pending license verification, I have tried to contact carelinx like 3 times each weeks apart because of the same issue, I speak to them and they say it’s gonna work out but it hasn’t. I don’t know if they don’t like me to pickup shifts at carelinx but hey it’s a free world, if you don’t want me to work for you, let me know rather than showing that the problem is on my side, I am deleting this app, will work with other registries.

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      Customer ServiceSales & MarketingStaff

      Reviewed Feb. 18, 2025

      This is a total scam of a site. I paid my $35 upfront. I tried to get a hold of a caregiver which never happened. I never had one response. I tried to get a refund and they said no refunds because they have to keep their other clients happy. I thought I was a client but they don't care about keeping me happy. I would not recommend the site to anybody. I would go to a more reputable site or go through a hospital in the city that you live in. I live in Bishop California. There's not a lot to choose from up here. It's a small town so I thought I'll go through this site because my wife needed some help with a broken ankle. Never had a response. Again total rip off, total scam, total waste of money.

      They had a whole list of caregivers but not one reply. I would say to anyone wanting to use this site Run to the Hills. Run as fast as you can away from this site. If you use the site you're better off throwing your money up in the air and maybe somebody in the caregiving business will find it. Totally disgusted with this site. Totally let down specially when they say, "Oh we care. We have caregivers," and I couldn't find one. Cannot say it enough. It's a scam scam scam. Run away. Thank you. Michael

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      Sales & Marketing

      Reviewed Dec. 3, 2024

      This is a scam. It's been 3 weeks and I never heard back. I asked for a refund of the $35 and they said no refunds. They will ask you to pay the $35 upfront, then they say they will find a caregiver, which never happens.

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      Customer ServicePunctuality & SpeedOnline & AppStaff

      Reviewed Nov. 10, 2024

      I have used Carelinx 4 times or more. I have through United Healthcare Medicare Advantage. First of all, it is so hard to get in touch with someone. There is no contact information on the website or your account. I have tried to send emails but no one responds. The first time ii used them it was wonderful. I only need a caregiver if I am undergoing outpatient tests or surgery that requires I go under anesthesia. The second time, I did not like the caregiver. She was on her phone while driving, she showed up 30 minutes plus too early. She inflated her time card by several hours. She would not leave when she dropped me off, again trying to inflate her hours. She talked about her other clients and revealed personal information which is against HIPPA as well. I had to use her twice. The next time the person never showed.

      We had spoken numerous times, regarding dates, times, how to get to my house, driving instructions. She even called me at 4:53 am. I told her 6:30am. At 645am no driver, 655am I called her as I was walking over a mile to meet her. She was nowhere near my house. She was rude, nasty. I told her it was 7am and I needed to be there by 730am. She said you told me 630am. Yes, but it is 705am. She was over 25 minutes away. She hung up. I tried to call her back, she had blocked me. She sent me a very nasty text. I had to call the surgery center to get in touch with the hospital. I could still be charged for full charges because of her. I called Carelinx. Not open. I called my health insurance. Apparently, this is something that happens a lot. Why? These people are getting paid 25-30/hour to drive to doctor, wait and do nothing, then drive me home. So they are making close to or more than 200.00 for doing nothing.

      I did not hear back from Carelinx after my initial complaint. I did receive a follow call for verification of my complaint. It has been almost a month and they still have not found anyone. I have to have these tests asap. I have been trying for many months before they found this last person. Apparently they only only looking within a 10-15 mile radius. I asked why? They just don't care! I have filed 2 complaints with my health insurance. Apparently many people are having problems with Carelinx. I told my health insurance you need to find a new company. If the results of my test are bad, I will be suing a few businesses. Their delay could cause major health issues. Carelinx DOES NOT CARE.

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      Reviewed Oct. 19, 2024

      Stay away from this Company. It's absolutely the worst! It only care making money on hard working Caregivers. It stands for whatever is called money making not for the Society's wellbeing, to the people who needed the care or the Caregivers who works hard.

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      Staff

      Reviewed Sept. 14, 2024

      I was blessed to have found CareLinx when I did. It has been a GREAT, Great, GREAT experience for myself, my entire family, and especially my 89 year old mother. Since Day One Carelinx has been very helpful, polite, supportive and 95o/o of the 5 year jaunt absolutely everything and more than anyone could have ever asked for. The company and the caregiver MelB has provided my family with the best care and services going above and beyond the normal everyday things my mother depends on her to do. She has become a part of the family. We love her. We need her and we can't get through the day without her. Thank you MelB. Thank you CARELINX. Keep up the good work. God bless you all!!!

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      Sales & Marketing

      Reviewed May 30, 2024

      I believe CareLinx is part of my UnitedHealthcare Insurance. Based on paperwork I have from my Customer Service with UnitedHealthcare. I have filed a grievance about this because I believe it's a scam!

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      Punctuality & Speed

      Reviewed March 7, 2024

      Flexible Schedule Rewarding Emotional health Slower-paced. They do work with your schedule. Helping the elderly that truly needs help in there say to say life make your own schedule, setting your own hours.

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      CareLinx author review by Risa Kerslake

      Carelinx is a caregiver marketplace that allows individuals and families across the country find and hire quality caregivers. The online platform makes it easy to pay and manage caregivers, even if you are living in a different city or state than your loved one.

      • Online management: The online platform of CareLinx simplifies the management of caregivers, whether you live down the street or across the country from your loved one who needs care. Users can take care of scheduling, time tracking, coordinating and payment online.

      • Dedicated advisor: Every CareLinx customer has a dedicated advisor who helps match caregivers to families.

      • Save money: Finding a caregiver through CareLinx’s wide network can save you up to 50 percent of caregiving costs compared with finding a caregiver through a traditional network.

      • Background checks: Every caregiver you find through CareLinx has undergone a thorough background check and screening, giving you peace of mind that your loved one is in good hands.

      • App allows for visibility and connectedness: Download the CareLinx app to stay up to date on your loved one. The app allows families to chat and share photos with caregivers, coordinate daily tasks and send reminders.

      by Risa Kerslake Contributing Writer

      Risa Kerslake is a registered nurse turned freelance writer who writes extensively on health, health care technology, parenting and education. Her work has appeared in such publications as Discover, Women's World, U.S. News & World Report, Healthline and Parents. She lives in the Midwest with her husband and three children, is a crochet enthusiast and won't ever turn down a coffee date.

      CareLinx Company Information

      Company Name:
      CareLinx
      Company Type:
      Private
      Year Founded:
      2011
      Address:
      1150 Bayhill Dr., Ste 307
      City:
      San Bruno
      State/Province:
      CA
      Postal Code:
      94066
      Country:
      United States
      Website:
      www.carelinx.com