23andMe Reviews

I bought a 23andMe gift package. I paid in full. As part of the delivery info, I was required to submit the receiver's email address. The next day, the gift receiver received an invoice email to pay for the gift, and she was flooded with 23andMe promotional emails asking her to purchase more products since the gift package I bought was not good enough. I highly recommend not buying 23andMe gift packages. Also, their customer support is exclusively overseas and won't be able to help you.

This organization is a scam. They delivered my results via email, but my sister's test involved an account created on the 23andMe website. Their customer service has been unresponsive, with unanswered phone calls and lengthy email response times. When I did manage to contact them, they claimed my email wasn't associated with any account and declined my refund request.

You buy the product expecting to get detailed results about your health. E.g., is my heart healthy? Is depression in my genes? Are my kids allergic to nuts? But that info requires more money. Don’t worry though - the product you paid for will tell you whether you’re likely to go bald or get red cheeks when you drink. It’s just frustrating to think they could have solutions to their client's health problems but won’t divulge because their client can’t afford it.

Cool product. Seems like a lot of mixed reviews but honestly from what I've heard anyway most of these companies are similar price wise and in regards to paying for subscriptions and add ons but I like 23andme better. I find them easier to navigate over some of the competitors. My wife's gonna give it a go next.

I got my test done in 2013, when I was still married. A few weeks ago, I tried to link my 23andMe results with my Ancestry.com results. To my surprise, I was no longer able to access them because I deactivated the old email address I was using at the time. When I contacted support to update my email address, they gave me the runaround, asked me to provide proof of identity, and get a copy of my divorce papers, and fill out a bunch of paperwork. Just to update an email address. After an insane amount of back and forth with a support person named Alex who clearly was not interested in helping with this simple request, I just asked them to close my case and I will get my DNA information elsewhere.

They ask you information about hereditary diseases in your family before giving you the results. They do this to force you to subscribe for $70 a month, if you want to receive reports on those specific diseases. I felt robbed.

I purchased a 23andMe kit for myself after having just done so for my wife. I sent the test results prior to 3/15. Here we are 2 months later and I check on the results. The site claims it was never delivered! Then we I alerted "customer service". First they said they would send a replacement kit. Then 5 minutes later they claimed the email address I was communicating with wasn't associated with the account. So 23andMe has resorted to potentially scamming customers as they've never turned a profit (-103% margins)!!! Ribs are touching and it's fat cutting time! Better off going with better financially positioned competitors.

I provided my Saliva test per instructions. No results. No customer service. I have tried to get a refund to no avail. The CEO and executive staff are grossly underqualified. As a C-level tech executive and president of an LLC, I know more about DNA testing than they do. I worked in contract law for 30 years. You do not have the right to insist I have no business relationship with you. Money changed hands, hence a business relationship exists.

I wanted to end the company's paid service that provided me with reports on an ongoing basis. I found the reports underwhelming. When I first signed up, I insisted that my subscription NOT be automatically renews each year. The person helping me could not guarantee me of that but said that I would be plenty of notices before my subscription was automatically renewed. Last month I found out that my subscription had been automatically renews only when I saw the $29 deduction on my bank statement. I did not receive any renewal notices., not even one. I checked my junk files and did not find any notices of an upcoming renewal.

My girlfriend is a biology major and convinced me to buy into a membership and dan sequencing from the company "23andMe", which is owned by Google and has great review on google. The results were underwhelming to say the least, received a dozen research quizzes before receiving my results and the only accurate thing were my European origins. I didn't get any insights in anything else, not in diseases and not even in trait, where even my eyes were not sequenced for color or shape. A total scam.

I have read through the complaints and was astounded by the similar complaints. I have not been able to access my account for almost a year now. I have contacted customer support, sent password protected documents, mailed my ID as requested, and crickets. I want my data and I want my information removed from this company's website.

I have been unable to log in to this site. I had to previously go through customer service to get onto the site. Repeated problems. Now, I just want to the dump the subscription I have been worthlessly paying for. Almost impossible to reach anyone by phone, and then they say they will forward an email (since I can’t access the site), and I haven’t received anything. Really miffed, that they can use your DNA as they please, if you miss checking one of the op-out boxes on the application. They certainly Don’t make that clear, and it should be illegal.

I spent the money. Did the test. 8 months later they canceled me without notice. I can't get on at all. They didn't ask for money subscription of anything. I will be doing Ancestry and telling others to do the same. Hopefully I can pick up where I left off.

In order to send in sample and get results you have to register. In order to register you have to have a 14 digit code which allegedly is on the vile sent. There is no such number, therefore, you can't register. There is no customer service on the weekend. Would like to just have something go easily for what you pay.

I am a customer of 23andMe. I order 3 kits with them. I do not receive updates for my ancestry feature. I reached several times to customer support and they do not help. I have the impression that this is a waste of money. Customer support do not work in 23andMe.

I sent out our kits four and a half weeks ago. The tracking information is unavailable and the customer service was completely unhelpful. They don’t care about helping me find my shipment and only wanted to send a new one and make me wait even longer. Only one solution to an issue that has probably happened before. They also didn’t refund me the correct amount. They only want to make money at this point. I was so excited to learn about my ancestry. I’ll just try a different company. If you order pray nothing goes wrong because they WILL NOT HELP YOU.

The test is OK, as advertised, but it doesn't provide me with new knowledge about my ancestry. I already got the same breakdown from other sites, so this was a bit boring. I am interested in my more ancient past now for my research. I took the Bronze Age DNA test (GenePlaza), which was a lot of fun, but I want to learn more. I am happy if anyone knows companies that provide home ancient DNA tests.

I've had an okay experience with this site, but I signed in today and some random person was put in as my maternal grandmother! I knew my maternal grandmother and all my grandparents and great grandparents. This person is in no way even related.

Asked for a refund for a test my mom paid $125.00 a extra genetic results. Thought it would goes off of her DNA, not so fast. You have to do a survey and your answers are based on what you click on. It isn't personal like they claim it to be. Nothing in the "genetic results" showed anything pertinent to her. Called to see if we can get a refund, customer service was extremely rude. You cannot talk a supervisor due only being emailed, that definitely shows something on their company. Will Not Do Business Again!!!

The original results made sense, fit the general profiles from known ancestors and countries of origin. Then some time later new results were posted because, as it was explained, new algorithms were developed. They changed my mother from her mostly Germanic background to being 57% Norwegian. My father remained nearly 100% Norwegian. I'm extremely grateful I received the first review so I remain certain I am related to my 5 siblings! It should have bothered the company to have such a dramatic change. I suggested an error but they're absolutely sure that's not possible. They should be horrified that either their database was worthless to begin with or someone has done a horrible job with the analogs.

My wife and I purchased 2 kits in Nov of 2021 to better understand our family genetics/history as well as that for our kids. Mine came back with great information. My wife's came back as "analysis is unsuccessful". The company sent a replacement kit which she completed the same way I had done mine and sent it in. Once again, the test was unsuccessful. I called and spoke with customer service about this in an attempt to get a 3rd kit for either my wife or for our kids so they can see their complete family history. 23andMe said they cannot send a 3rd one and that we would need to ask for a refund on their site (which is broken and not allowing refunds) or buy a new kit at the full retail price (not the discounted price we purchased both kits for back in Nov).

I paid extra for the health part so I paid $169 dollars. I did Ancestry and 23 and me on the same day. I had them both pulled up on my computer to pay for the subscriptions but my computer rebooted and the offers to both disappeared. I canned ancestry and explained to them what happened and they fixed the issue. I called 23 and me and they basically said that they didn’t have that kind of deal for the membership and I told them it was literally just on my screen and my computer rebooted and it disappeared. The guy basically called me a liar saying that that doesn’t happen. I have emailed them 3 times and have gotten no responses from anyone from either email that they have. I paid all this money and can’t even see all my results because some of them are locked… I’m just going to stick with ancestry and have my family do that vs spending money on 23 and me and they don’t even care.

This company DNA test is totally inaccurate. My mixed-race genetic ancestry showed with more than 1% Native American from my mother side, this was totally unexpected and felt it was a joke, because my mother immigrated from Asian just 25 years ago, no one from her family had lived in American ever, if I have more than 1% Native American, my mother would have enough % to claim as Native American heritage. I also had substantial amount French/German from my father side while my father and my full sister had none, how could this happen?

I ordered a 23andMe kit in Dec 2021, at the same time we ordered Ancestry kits for other family members. The Ancestry results have been back for weeks. The 23andMe results are stalled somewhere. At first I got updates "We received your kit", "Your kit was sent to the lab", "We are genotyping your sample." Then nothing. For weeks no updates and the tracker on the site has not moved. It is well past their longest projected time. I just spent far too much time on chat with customer service. They could tell me nothing and kept repeating the same information back to me that I had supplied at the beginning of the chat.

Scam low Accuracy. 23 hours ago. After you take the test you're told it’s a 50% accuracy. Unless you have your siblings and parents test also. One must be a male. Every page of the info you get with your test is a advertisement letting you know your Whole family should be tested. I have tested with other companies without having my whole family tested. And got much more accurate info. The DNA matches are so distant and none have trees or any information that can help you find any family member you may be looking for. The only close matches I got, I already had.

23andMe have now sent me a new kit to replace the incorrect one I sent.

I have relatives in the US and Europe that have taken the 23andMe DNA test. After reviewing the related people based on DNA results it is evident that the Canadian test and results do not include people/family from Europe and the USA. Relatives in both regions compared results and we could not find these relatives having taken the Canadian test, likewise the ones that have taken the European and USA test could not find Canadian relatives. For instance in both the USA and Europe I have many 2nd and 3rd cousins but yet they do not show up on my relatives list and I and my son do not show up on theirs. It is clear these three data bases are not shared and melded together. Example Krzysztof ** a second cousin living in Vienna does not show up as a relative and visa versa. Also many of his relatives, that are mine also do not show up on my DNA relatives.

I feel completely misled by this company. I got my DNA analyzed five years ago and the technology since then has rendered those earlier results completely irrelevant. 23andMe will not update the results for free or re-analyze them for free, plus, like with everything nowadays, you sign your rights and privacy away when you utilize their service.

I purchased a kit for me and my wife 2 years ago, we were astounded that we were, after all, the ancestry we had believed all of our lives, and that the DNA test we did with Ancestry.com, was a fraud, as we had suspected when we got our results back from them several years ago, saying we were Romanian and Ukrainian, we are Irish and Italian, as the 23andme results showed. For years now, we have been getting updates about health problems we could face, and lo and behold, those things happened to us. We are very grateful to 23andme for their continued support.

Easy to use features and notifications allow you to learn when new relatives join. The breakdown of my ancestry was very detailed and interesting to explore. Learned of background information and how it correlates to other family members.

Excellent for searching for long lost relatives, family tree building, and some, but limited, genetic proclivities and risks. Also very good for learning about genetic science and many genetic disorders. The layout is easy to use and well organized. The main limitation is the data base (number of users) size, which is not nearly as large as Ancestry.com.

It is a very good website...You can either order the kits online or find them in certain stores...Kits are very easy to do...Clear and simple instructions...Results are delivered to your email inbox...You are invited to partake in optional screenings.

I've used both 23&me and Ancestry. Both are good for what they are. Ancestry seems to work well for genealogy IF there are others in the tree that have entered information - friends of ours tried Ancestry and really didn't get much. Whereas 23 is geared more toward medical issues. I really think it would be better if these tests did Both.

The 23andme database base me upon the results of people of another race because I have 11% of that DNA. The physical traits they match me with are usually of native Europeans from West Europe. I was told it was unlikely I had curly or coily hair despite being 88% of African descent. I also regret handing my genetic information over to this company because of how they hand information over to government agencies and want to make more information public. It can be used to find criminals, but people in power with bad intentions can use genetic information and this company hasn't been firm on telling their customers they will fight to protect their information from a person or persons with a lot of power.

I ordered a kit from 23andMe and done the test and sent it back. While waiting and waiting with no answer I call the company and they have absolutely no record of having my test back and I am so highly upset over this, because my DNA results could be anywhere and used for Lord only knows what so I would NOT RECOMMEND 23andme EVER.

I think the site is thorough and well thought out. It has an abundance of information that is very insightful and helpful. I did have a little difficulty finding a couple of the areas of concern, like the "family tree". I also would personally like to have a "quick link" to an area specifically for immediate family. With all of that being said, I was still very satisfied and impressed with the technology and the thoroughness of the information provided.

Some of the testing they have conducted are specific to certain ethnic backgrounds and are, therefore, not relevant to my ethnic background. I was disappointed that the research was only specific to my maternal background. I would have to actually have a male member of my father’s family connect in order to get that info. My father died when I was four, and my paternal half-brother and I are not close (we’re not close, and he would never go for 23&Me). Discovering info relating to my paternal heritage is what was most important to me. I wasn’t interested in “connecting” to find more family. The thought of finding even more ne’r do wells on my mother’s side of the family does not appeal to me.

Our Great Grandmothers' Mother and Father migrated to Duluth MN from Helsinki Finland while they were about to give birth to our so Loved Grandmother. If they hadn't none of our Family would exist. Since 23andMe we have connected with family from all over the World. I only wish it wasn't so costly. I'd buy one for all our family and friends. Incredible dna testing. Which they continually update!

I loved learning about my DNA and where my ancestors came from. I also like the follow up questions and surveys. There is always something new to learn and 23andMe keeps me informed. 23andMe stays on top of current topics.

I was not very satisfied due to the inconclusiveness of the test, and the delayed response on results, but it was comprehensive enough to begin the genealogy tracing and racial background started with the initial and final results from said testing.

Apparently comparable to Ancestry.com. It would be nice to have a bit more drill down, you know, more detail into specific regions of my background. But, it is what it is. I was deciding between the two major companies but got this one as a gift.!

I found this to be a very reputable company. It is a great way to connect to relatives and to trace your ancestry. It is entirely private and secure. You can rest assured your info is going nowhere without your permission.

I bought the 23andMe DNA test when they were first offered, and I bought it mainly for the health insights. I like both the health component as well as the ancestry component. I found them both interesting and informative.

Pros: 23andMe does seem to generate a pretty comprehensive genetic report and has accurately predicted certain genetic traits that I have. Cons: The CEO of 23andMe is the sister of the CEO of YouTube. Considering what has happened with YouTube, that makes me very nervous. 23andMe also asks some very personal questions that could be very compromising should the info ever get leaked or sold. Paranoid? Perhaps... But it's not as if major sites haven't gotten hacked in the past or sell users information, so Caveat Emptor definitely applies here.

I love this kit and have been a repeat customer, having bought kits for friends and family as gifts. The results are easy to understand and allow for correcting more ambiguous results. I like that you can download the raw data and upload to other genealogy services. Anytime I experienced an issue (like when my boyfriend forgot to stabilize his sample before mailing it in), customer service was responsive and quick to help (they mailed him another kit and had his results processed at a closer lab so as to prevent further delays). Whenever new information, reports, or family members are available to view, you'll receive an update. I do wish the cost was lower because it would make it more accessible to more people, but there are programs that can help certain customers get tests for less or free. You can also upgrade to higher tiers if you want more features in the future. The more people that test, the more family you might find at your dinner table.

The Ancestry kit is great and by answering all of the surveys you can really learn a lot about yourself and your health. The surveys cover all aspects of health and wellness to develop an accurate profile.

As more people provide their DNA, the database changes and updates, so it's great to keep going back to the reports and seeing how things shift. Plus they add new reports all the time. The analysis is very in depth, providing significant information.

23andMe gave me information about myself I couldn’t have thought possible!!! It even linked me to Royalty!!!! This service is AWESOME!!!! Everyone needs to do this test, WOW doesn’t even begin to say what you may find out!!!!

Knowing our heritage is something I believe is very important. It's about Knowing who we are, who our ancestors were, and more. And 23andMe is more. They're interested in how we contribute to our habits and health issues in our inherited DNA. I'm enjoying this adventure.

I have had 23andMe for several years and now they have two step verification. I called because they did not send the verification code. I was told that I would need the Authentication App for 23and Me. Or I could have them suspend the account and send in a form with a copy of my drivers licence. This app is for my personal DNA history and when you purchase they only want your Name and date of birth and payment. They do not need my confidential information. I do not trust that if they get hacked they would protect my information. As it stands right now any information hacked from 23andMe would tell you who is my 5th cousin removed 6 times. I am sharing this so people know what they are signing up for with this company.

I've been receiving emails from 23andMe for the past three years and they are always very friendly and helpful if I have any questions. I get updates about once a month listing relatives or people with the same DNA as me even though they might be 4th or 5th removed but it is very interesting to see what they have found. I have been in touch with a couple of people that match my DNA so that was exciting.

I was an early adopter and liked some of their early website features. They went through a massive update few years ago and removed some of that original content. That was disappointing... They also do not connect family members correctly all the time. Example: my half-brother is sharing health/reports with me, flagged as my half brother in the system. When I want to see my father's line, 23and me reports that I need to connect with a family member like brother, etc. I am already connected. My half brother and I share the same father.. so, not sure the issue. Stuff like that is annoying. Still better than ancestry.com's version though....in my opinion.

I have had a great experience with 23andMe. They are continually updating their information and my results. This allows me to have a more comprehensive view of my DNA ancestry. I like that they offer me updates whenever a new DNA relative is found in their system.

I guess I anticipated a bit more on the medical front instead of mostly genealogical background for 23andMe. They did provide an update about a year later that shows a marked difference in ancestry make-up based on their latest input from their growing database. You can participate in surveys to help hone their data, purely optional.

Always innovating and adding new reports at no extra cost. Has also started a Covid vs genetics and severity study. I’ve been using this site for years and I’m very happy with all the information I’ve received over the years!

I like that I read about great results reported by lots of users. Price is reasonable and it sounds like fun. I was adopted about 60 years ago and was looking for some validation of my heritage. Only thing I now know (before testing) is that both my parents came from Ireland. They were not married when I was born. My father worked in construction trade and my mother was working in a hotel and she liked to sew. So...

I did not do the 23 and Me test. However my son did buy one and we were impressed with how it pointed out different countries for his heritage and based on my history from my family it was pretty spot on.

So far I have been happy with my 23andMe. I purchased the extra health thing they offer and find the results interesting to read about. It’s also very fun to see all the people related to me and learn about certain traits. Also comparing results to my close family members has been interesting to learn about.

Was very happy with the results on 23 and Me... I have had contact with relations I never knew I had. Also loved finding out my ethnicities in eastern Europe. It was a very test to take and send in, the results were also very timely.

Through another web site, I found out that my real name isn't "**". It's actually **. 23andMe never mentioned that. All they do is DNA nothing else. I am extremely upset with that deficiency.

This testing kit has provided me insight into my health that I couldn’t have imagined having access to! I am able to use my DNA information to adapt my lifestyle to extend my lifespan. I am also SO happy to see my family connections all over the planet. 23andMe has made the world a much smaller, more health conscious place. Highly recommend!

The test is quick and easy and the instructions are clear. After mailing back your spit in about a week you get your results which are pretty interesting. They have a really slick website which is constantly being updated and can tell you where your ancestors were from, certain traits and even some health info if you opt for that package. Definitely worth the money.

The ease of receiving, testing, and returning was super convenient! The results were easy to access and to my understanding were very accurate! Very satisfied and would definitely recommend to family and friends. Super enlightening experience.

Taking the test was easy and the DNA ancestry results were interesting, but the family tree function is a little hard to use, particularly when they identify people as being in one part of the tree who are really in another.

My daughter purchased this for me for Christmas. I was delighted. My joy turned into complete disappointment when I received my "results." The information was so vague and generalized that it could have applied to anyone. According to their tests, I was Jewish/Arabic, Native American, Spanish, African, British/Irish, so on and so forth. It omitted ancestry that I know of, and included ancestry that is dubious. My daughter even paid extra for the medical portion, which did not provide any useful information, and was seemingly based upon what I had told them. It appears that their so-called DNA information is purposefully "all-inclusive" and vague in order for the recipient to have a difficult time disputing the results. When I challenged the information they provided and requested a refund, they denied my request. This company is a scam, and they are providing false and misleading information.

I wanted to dig into my heritage and see my Italian roots, I did. It showed lots of things I didn’t know about my heritage and connected me to my distant relatives, I dk if it true but it was pretty cool.

It was a very simple test with a fast turnaround and I was very impressed with how detailed the report was. I learned things about my health and my family history that I would have otherwise normally lived my entire life without knowing.

23 & me sucks. They failed to capture my DNA results after 2 attempts & then only refunded me the base cost (no refund of the tax or shipping) and then will send you a prepaid debit card after a 3 month wait (I'm still waiting). There is no live person at phone for you to call. Frustrated and ready to sue the bastards

Ordered my kit from 23andMe.com directly and created the account at that time. Received the kit very fast. When I went to register the barcode to my account, the website errored and said the kit was registered to another account. I tried web chat customer service with no resolution so they “escalated” the issue. Then a few days later I tried the phone call to customer service and they had to “escalate” the issue. When they escalate an issue it Hager’s you off the phone and “someone will email you”.

Suggestion for the company: Be customer focused regarding what a customer is looking for when they pay to have a look at their Ancestry DNA. The only piece of information I was given was I was an Ashkenazi Jew and I have a .3% chance of having someone French or German in my family hundreds of years ago. I already knew I was an Ashkenazi Jew. Ashkenazi Jew is not an ethnicity, it is a religion. Ashkenazi means one’s ancestors were more eastern European. Nothing was mentioned regarding if I have relatives from Russia or Poland - I was told by family I have at least two generations from Russia and Poland. I was hoping to get some confirmation or a mini percentage to back up that claim but all 23andme gave me was a regional description: “Ashkenazi”.

23andMe sucks. I did the test and it gave me 3.0 percent unassigned and then it gave me 6.0 percent unassigned. Did the test at MyHeritage. Got 55.4 Europe, 37.1 America and 7.4 Africa. That means 0.1 percent is missing.. I would much rather have 0.1 percent missing than 3.0 percent or 6.0 percent... Worst company and people say 23andMe is better than MyHeritage. Get out of here with that nonsense!!!!

Purchased genetic testing kit for my fiancee directly from 23andMe. They mailed one kit in late August, which she used and returned. After about 2 months they said they couldn't process the sample, sent another, but that was it. No further communication. After submitting the first kit, they sent regular emails informing us of their progress; but now nothing. Now it's November and we still have no results. Which makes me wonder if this is a scam; or if the company is just badly run.

I was pleased at first because I wanted to know my ancient roots DNA. They send you an email informing you of new DNA relatives and when I investigated I found that 23andMe changed and erased my ancient DNA data (and data was correct) without my permission. They called it an 'update' and deleted it all. After a number of emails they stated they would not correct their mistake by reinstalling my data, nor was I offered a replacement DNA kit to replace what they permanently deleted.

I gave this as a gift and my friend didn't use it because of their data-sharing policy. When I realized she hadn't used it some time had passed but I still could show proof of purchase and prove it was never used. They are trying to deny me a refund so I can get her another gift. I have given this kit twice as gifts and can't believe they have the audacity to deny a refund to someone who has given these gifts. I Do not recommend using them!

I ordered my kit to complete several years of working on my family tree. I ordered my kit throughout Amazon, which came in three days later. After returning my sample, I received my results within a month. I anticipated to use these results to validate some of the genealogy work I had completed over the years and perhaps with the help of 23andMe edit a few details. Apparently, the details were greater than I had anticipated. The results showed that I have a half sister, which I had NEVER expected. Not only my family tree but my entire life has changed for the better since. After analyzing the data delivered from 23andMe, I feel confident of their legitimacy and would confidently recommend them. I am sure that my new half sister would also agree ;). Best in your research everyone!

This company's claim, to be able to trace our ancestors, is a complete lie. When I received my results I was shocked that their ancestry timeline stopped at 1780 and my most recent ancestry (north African) only dated back to 1930? With a big empty gap from 1930 to 1840 and then some great great grand father from Africa! This company doesn't disclose its ability to only trace back your ancestors to less than a 100 years ago and considers generational gaps to be of 30 years, which to me means they are telling me where my grand father came from! Wow, I really needed to pay 100$ to know that! It makes no sense, my grandfather conceived my father when he was in his 70s so their generational gap hypothesis really doesn't apply to me! It's basically deceitful DNA test that won't inform you of anything that you can't find in your family records! And the illegal part is that this information is NOT DISCLOSED anywhere when ordering their Kit!

23andme staff is rude, stubborn and unprofessional. I purchased kit from a local vendor, shipped the sample kit, but they did not accept my sample kit, saying that I bought it from Amazon, and I should provide Amazon purchase receipt and ID in order to get the refund. When I told them that I did not buy it from Amazon, but I bought it from local seller, I also humbly requested them to provide the results of my sample, they refused to give the refund, and they said:

The Family Tree algorithm is broken. I have been hung up on several times when calling, or left on hold for hours when asking to speak to a supervisor. When I ask for a refund I have been immediately hung up on. The customer service is terrible. The only reason I bought the product was for the Family Tree. It crashed and was down for weeks, and when it came back it was wrong.

Kit arrived. I took the test, tried to mail the kit at the Italian Post. They would not mail it using their prepaid mail. I contacted 23 many times, They just refuse to help me. Awful people. My latest email from them says after 30 days they cannot issue a refund. It has been months and no one said that. There is a pandemic worldwide. I am not able to travel any place to mail this kit.

My son purchased the DNA kit many years ago. It was very informative at first. Then they took all of the valuable information away, and want you to purchase a new kit to get back all of the initial information. Now there seems to be a glitch, and I can’t even get into my account. I tried contacting them with no response to my email.

I was ordering a DNA kit when my phone glitched and closed out during checkout. I opened it back up and it seemed to not go through. So I resubmitted. Was double charged and have not been able to get a response back for a refund for second charge after 3 attempts. They are thieves.

I paid for the health profile in addition to people. $169. I received basically no information that I didn't already know. The genetic origins were so obscure. The website is very difficult to use. I tried to add more members to family tree & could not access it. It said to answer a few question but no questions showed. I think it is totally worthless. I am very disappointed. If anyone has received information I would like to know how they did it.

I purchased a kit for myself and set up an account and got my results. When my father was in hospice care I got another kit as we all wanted to have the oldest male genetic line so we could compare it with the rest of our results. At that time, 23andMe wouldn't let me register the account with my email because there was already an account with that email. I used my father's email thinking that it would just be used as a login. After my father passed away his email account was closed, along with all other accounts. Now, 23andme won't allow me to access the account I purchased and set up because I no longer have access to that email.

The test said I am 100% European. 58% North Western European. That tells me nothing. There have been many ethnic groups in the area. Gaul, Pict, Roman, Saxon, Viking. The viking part is covered as it said I have .04% Scandinavian with a small part of German and Spain. I already knew the region my ancestors came from. I wanted to know who (what ethnic people is dominant). Telling me I am 58% North Western European tell me nothing.

I received a DNA test kit as a gift, I would not have purchased it on my own. The reason is I have cousins from three different wings of the family who spent years researching our family history. I have a binder of data five inches thick that goes back centuries. The results from 23andMe are vague and inaccurate. I don’t need a test to tell me what countries my ancestors “likely came from,” when I’ve got the facts that include names, cities, and dates. I’m sure some people might like to find other relatives they didn’t know about, but I don’t recommend this as a productive use of money.

I did my DNA testing with the 23 and Me, after I did the testing with DNA Ancestry to compare different DNA strands, and also to verify health issues. The family tree does not allow you to add family members. I contacted the company months ago, and they said they are working on it. Also, the health issue is based on your answers on the survey.

I have been trying to get into my site for a year. It is unfortunately set up incorrectly. I wanted to change my email address because my previous one had been hacked. It wouldn’t let me. When I spoke to them they said to send them my original passport or drivers license to prove who I was. I do not send those items to anyone. As a result I cannot get in. They already have enough information on my site that can prove who I am, my age, address etc. I can’t believe it. So, I’m just out of my money and out of my information. Also, they will not give me my money back. Sad state of affairs when I only wanted to change my email address.

I bought for Christmas to me and my family but my DNA sample got lost on its way to the lab. So no christmas gift this year. I waited for one month and then wrote them what's up and the answered that it seemed that the dna got lost. I got my money back but still I didn't expect this to happen.

If you don't keep your bar code and/or receipt and you can't remember the email you registered your kit under, you are unable to get results using your name and birthday (the 2 things that never change). Ridiculous that they use your results for their data base, which is fine, but to be unable to help your first line of customers after substantial time has passed, shows a lack of respect and regard for the customers who helped provide data for the company.

NEVER EVER BUY FROM THEM - they only use your data when you conduct the surveys within their app and then do not even tell you your results but instead rip you off and do not give you your money back!!! This is the worst experience I and the people I gave this as a present ever had!!! Read details below. I ordered three health kits in the UK, one for me and two as a Christmas present. As we flew to Germany for our vacation and celebrated it there, I also took the 23andme kits with me - as they were presents. On Christmas eve we did the test and conducted all of their surveys online within the app which took us three hours - so our profiles were set.

I'm appalled to learn that 23andMe cannot provide me a replacement copy of my labs. I had the exam done a few years ago, never provided my email address. I have a name that is unique, there isn't more than one person in the US with my name and date of birth combination. I'm particularly concerned since they can provide my name/information to Ancestry/Law Enforcement etc.

I purchased 2 kits for my parents as Christmas gifts in mid November 2019. Since we spent christmas overseas, I waited until January 12 to collect the specimens so I would put it in the mail once in the United States. To my surprise, the kits were already expired. I contacted their customer service department and after a frustrating conversation, the agent refunded my money. Not only I ended up with a useless chritsmas gift for my parents but I ended up feeling insulted when the agent decided to refund my money "as a one time thing courtesy", like if this was my fault. I cannot believe how incompetent this company acts.

After my daughter purchased a complete kit for the family including me and my wife, they replied asking me for a second sample because their laboratory tried to extract DNA from my sample, but unfortunately the concentration wasn't high enough to meet their standards!!!. Wow I have never heard something like that before. I'm sure they misplaced my sample and they came up with that false statement. What a waste time with these unprofessional company.

It was almost impossible to register my kit online. They rope you into taking a genetic and health survey. I took over an hour trying to complete the survey. I finally had to call a company rep, only to find out the survey is optional. The rep was helpful, but I still had to call bact to complete the registration. This rep helped me complete the registration, but she was not happy about it.

I made up a name and didn’t give my real name. I’ve never used this name with ANYTHING....ever!. Even though I am satisfied with the genetic results, I’m now bombarded with email addressed to this fictitious name. Now I’m glad that I didn’t use my real name as I can confirm without doubt that 23 and Me sold my information. This is NOT ok with me.

I got this kit Free so I decided to try it out. My results were totally incorrect. I have no Filipino blood. I am of Hawaiian ancestry which it does not even mention. The data is so way off that I am so glad I didn't purchase this kit. Then when I called customer service the girl didn't know what she was doing and put me on hold and then forgot why she put me on hold. I do NOT recommend purchasing this kit.

The survey they sent was poorly designed. It went on and on when groups of issues could have been handled more succinctly. When a response to not fit well with their inept program, responding was impossible. I had no choice but to skip a poorly designed question. I will never recommend this service to anyone who asks. Contacting the organization is evidently impossible.

I bought the health and Ancestry kit, but after I registered it as instructed, I got a message that I would not get the health report. In order to get it, I had to pay additional $$. I was surprised because I paid for that part and the product description clearly said Health and Ancestry kit. I called the customer care number to ask for a reason, was asked to send proof of payment and order date, etc. How ridiculous! Their whole system is not working properly. Very frustrated and disappointed. Had I read all the reviews before purchasing, I would not have bought another company's product.

I joined in 2012 prior to the problems with the FDA. I bought the kit out of curiosity. They used a different genotype chip, and I am not certain that the new V5 chip is better in terms of ancestry or health- so I haven't purchased an "upgrade". I am a health care professional, and am familiar with genetics testing a little more than average. I'm basically warning people to take their raw data results with a grain of salt, like 23 dutifully says in their legal disclaimers. Health, of course, is a serious matter, and if you are concerned about something, find out more, if possible, about your family health history.

Not what they advertise. I was looking to find family and nothing they sent me was relevant. The names seemed random and were not my family. Very..very disappointing. So sorry I wasted my money. Not what I expected and not true to their advertising explanation of what they promise.

I have been doing genealogical work for 47 years and pretty much know my origins. I know some linguistics, history of areas and movements of peoples. I was 75% satisfied with the information that I know is most probably correct. I then got hampered by the medium they provide so that one can contact the person. There is a box provided. I never could get back into that box. It would not accept my cursor. Forgot to add some surnames in which was interested. I never was able to enter additional names. My cursor was not accepted. I suggest that those who use this contact box first put their e-mail address, phone number, address, or something where one can make contact with each other, again in the first sentence.

Both of my paternal grandparents were born in Pomerania which was a part of Germany until 1945 when nearly all of the eastern third of Germany was sliced off to become parts of Poland and Russia. Pomerania had been German for centuries prior to 1945. However, since 23andme seems to only recognize current national borders, they mistakenly report my paternal ancestors were Polish. Attempts to communicate with 23andme about this have been unsuccessful. Beware of 23andme's inaccurate history and geography and their unwillingness to address the issue!

Please be aware this kit is not shipped discreetly - it will arrive with your normal post wrapped in clear shrink wrap. This could be an issue for some people, for different reasons, eg. purchasing it as a gift to give to somebody in your household at a later date. Or, an adopted person who still lives at home wishing to privately research their ancestry.

I'm getting sick of all the mess during my 23andme process. I ordered 23andme box at the same time than my friend and I received it 1 week before him. Still he got his FINAL DNA RESULTS and I just got a message about failed sample extraction. (Why my sample was still at the first step, why do they do with my parcel in the Netherlands seriously.) I started in beginning of July, we are in September. I had to wait 10 days to got my replacement box instead of 4,5 days. Because I contacted the customer care about the delay they canceled my box and send it me again. (ANOTHER WEEK TO WAIT.)

I am satisfied with my results. I had to send a second sample which was no problem. My results were pretty much what I expected. People who complain that they are 100% anything are not correct...many generations are considered and in attempting to understand the details of results. the 23andMe people were very helpful and patient on the phone. I knew I was a lot English and Irish, but was happy to find my great grandfather was Swiss and I had a trace ancestry of African. I had hoped to find something that was not the plain English and was happy. Also, they update the results as more people are tested. It takes a little effort to analyze or understand the different categories, but 23andMe will help. Yes, I wish I had known about a sale, but I am satisfied and think that many people don't know how to find all the results..

I completed this over 2 years ago. They do not give you the results. You have to log into their site and have to retrieve the test results. When I tried to log in now they have purged my account and I no longer can see, share or compare my results with my family and friends. I feel this was misleading as they never said you cannot get the report without using their login site. Who wants to go thru that each time they want to reference back to it. Why would you ever delete me so I can no longer see it. I paid for it, it is Mine so why do I not have it. So disappointed. So please be mindful of this when making your decision.

23andMe provided me with my results and they were totally inaccurate. Most people do not take the time to complete their family trees, so they take what they are provide by 23andMe as face value. Lesson learned, do not trust what they provide you. I have completed my family tree back 10 generations and know for a fact then I am 100% from France and everyone migrated to Canada between 1620 and 1700. 23andMe shows my ancestry timeline as having people coming from England, Ireland, Greece, Italy and Spain. Which is not correct. Do not trust or believe the results they provide, they are most likely inaccurate. I have also used Ancestry.com and they are 100% accurate.

Paid for the test and sent samples as specified in the instructions. Spent a couple of hours answering ridiculous questions to be able to register. After a few weeks I was told my sample was inadequate and a second kit was sent. Same process again and sent the second sample. Again, after a few weeks I was told they could not extract enough DNA and that their lab could not give me results. They refuse even to refund my money and advised me to contact another company. I am considering getting my lawyer involved, it is going to cost more than what I can recover but I consider it a moral obligation to fight a scam like this and let other people go through the same experience. They are heavily advertising now to get more victims in their scam.

This is a bs rip off scam! First, lead times was ridiculous. They surveyed and the info I provided came back on the report. Imagine that, no relatives more than 3%. I was informed by my PC doctor that an Alzheimer's test does not even exist!! My children purchased this test for me and I requested a refund. Took multiple back and forth emails with their decision NOT to refund my children’s credit card as I am a dissatisfied purchaser. DO NOT WASTE YOUR MONEY!

What a waste of money. Very confusing. Got more information from Google. Family names not even mention. My parents were born in Scotland. Again nothing, but if you send more money they can look deeper. Save your money.

Information on relatives 23 provides is bad. They identified another member as my "daughter" which was totally bogus. They identified another member as my "granddaughter". Also bogus. Along with hundreds of fictitious "cousins". My real daughter and son were tested by 23andme yet they never were identified and unavailable in my search.

Today I found out that 23andMe does not separate our the Jewish community in their findings. I paid for a DNA analysis, and the response I got back was that I was Jewish. Jewish is not a nationality. When I asked for the breakdown of nationality, the response I got back was: "Jews are similar DNA group that come from a community that is the same, so we don't break out the population as they are close-knit."

If you happen to have any dysfunctional relatives anywhere in your tree, do not purchase a 23andMe DNA kit. Because if you do, and you opt-in to DNA relative sharing, you may find that it provides a forum for those who may want to harass you, or send inappropriate messages. Sadly, no matter how hard you try to get 23andMe to assist in preventing such an issue in the future, they will not help you.

My interest in “23andMe” was for health precautions for my husband and me. First I was inundated with questionnaires and tests to build a database to provide “what is typical” for people of my age, lifestyle and ethnicities. When I received the test results I found the information was “general” information and could be very misleading, which could give people false expectations. For example for the BRCA1/BRACA2 my results were “0 variants detected” yet I had breast cancer four years ago and am still under the care of an oncologist.

I was skeptical at first because of the bad reviews but "so what", I thought. I gave it a shot and it was seamless. Not one problem and I got my results 2 weeks earlier than expected. I feel so much in touch with who I am and I feel great. Knowing the migration of my blood etc.. And who knew what I would find. Be prepared though, of what you may find. Fine line there but it is exciting. It will make you or break you. Good luck and I hope you find what you are looking for like I did and it is only just begun. As technology gets better, So will 23andMe with their information being passed on to us.. God Bless. Xo

I kept getting conflicting emails. One would say it proceeding. The next they were having trouble with the sample. Like there were two vials. Eventually I got an email that said about a week. Couple of hours later I got another email saying there was a problem genotyping? Eventually I got the results. Screwed up as I know my genetic history. Then the info changed. All the descriptive stuff like super taster was wrong. My info changed again like someone messed up the vials. Eventually you reported that I had to have had an Irish ancestor 1st generation immigrant. Couldn't be farther from the truth. No customer service to request a remedy. I believe your test is probably better than this but a tech or computer switched the info. I want another test.

I purchased a kit for my mom for Mother's Day. When she tried to register the kit today she kept getting an error code saying "invalid barcode." My sister helped my mom who is in 60s call customer service, who was terrible, put them on hold twice, and kept changing their story about why they were receiving the error code. First they needed the email information of the person who bought the kit and they could only speak to the person who bought it. Customer service initally said it wasn't registered to an email address and then that they needed to talk to the person whose email address it was registered to.

I purchased a kit last November 2018 for myself as a Christmas present. I was so excited and could not wait for the results. I live in Europe. Sent the vial into the US address they provided. I spent hours filling out their online medical questions. After waiting 3 months with no sign I e-mailed them. They told me they could not fulfil my order because I live out of the U.S. I was told I would be sent a refund. I am still waiting for it. It's now May 2019. But they still send me e-mails asking me to complete the medical questions for their studies. This company is a SCAM! They were set up to fish for information to sell to big Pharma! Stay away.

I have sent in 3 kits now.... 2 my wife purchased as a gift and one from sister months later. The first test was probably my fault with not enough saliva. So did a second test this time making everything was correct... After lengthly delays with no response I finally received information that they could not process the kit. No reason.. Just couldnt do it. However, I did get a refund after I called regarding no results. However, on the third kit my sister purchased I have never received any results nor information or any feedback for that matter. So a loss of $70 for my sister... What a load of crap this company is. I would not recommended this company at all. Try somewhere else.

It is well known in our family that we have Indian ancestors. The results showed only European heritage. I have a lot of red in my skin, I turn very dark if I am in the sun very long. I look like an Indian according to many. Several of the likely characteristics reported were inaccurate.

I have enjoyed my 23andMe kit. However, as of yesterday they took out the percentage relationship from the relatives in common. This pretty much destroys my point in taking the test. You can't use it to triangulate where someone falls in your family tree. THIS WAS WHAT MADE THE TEST SO VERY MUCH BETTER THAN ANCESTRY. PLEASE PUT THE PERCENTAGE BACK IN.

I had sent the first DNA-kit to 23andMe at May 2018. After waiting for many weeks I got the message, that the test didn't work: "Sometimes it happens. We send you another one". Ok, that can happen, I thought. After a longer time of few month I repeated the test March 2019. Again came the same answer. Because I have made everything correctly, I got many doubts about this company. It can't be that the kit doesn't work twice. Very strange the procedure which has followed: I got an Email in which I should click a link for a Tango Card in order to get back my money. They didn't send it to the Paypal account from which I had paid. Under this Link was written something about a "spend". My Email account gave a warning about phishing, so that I left it. I think the company 23andMe isn't a respectable company and I don't hope getting back my money.

Told me not enough DNA. Sent a sample twice and I had to follow up! Needless to say they couldn’t get enough DNA and some people are like that! Unbelievable. They refunded the last time with another kit and now told me to go to another company because they tried and couldn’t do it! This company is ridiculous and I do not believe what they say. Probably lost the sample.

My daughter gave me a kit as a gift. I followed the directions thoroughly and sent it back. I get an email that they cannot extract any DNA. They send me another kit and I carefully collect another specimen. They send an email that they cannot extract DNA. I think mainly because they are totally incompetent! I apply for a refund but was told I do not qualify. So now they have ripped me off $199! Do Not Use them, they are incompetent rip offs!! Am I to believe that I have no DNA??!!

I was so happy to learn about my ancestry from Europe. Based on the knowledge I already had about my ancestry, the reports are accurate. The report also confirmed which US states most of my relatives live. The health report was definitely on target. I highly recommend 23andMe if you want to learn more about yourself.

My daughter bought this kit a while back. We finally sent in out samples. We have traced our ancestry back to Germany and Italy. They say we have almost zero German ancestry. This is totally bogus. I also made the mistake of buying the health portion for $125. What a complete waste of time and money. None of the info had any significance in the report. If you are interested in finding out when your genes say you like to wake up in the morning then by all means pay the $125. I emailed for a refund and they told me there are no refunds. THIS IS A SCAM. STAY AWAY!!!

Their results say I’m 82% Irish and British - WRONG!!! I know my ancestry on both sides for the past 150 years - it is 100% Scottish for the past 150 years at least. I asked for a refund after getting the results, but they say that their refund policy is for one month only, even though it took two months to get to me.

Unlike all of the other complaints, mine is genuine. The test failed TWICE then they stole my money. Offered me some gift card to buy things online from a link I don't even trust to click. Steve, Tarina, Sophia - Escalations, Supervisors and Managers Terrible customer service, was left on a hold/mute game with one rep for more than 45 minutes. This was my second call after I was lied to by the supervisor about the time the escalations dept is available. Terrible Thieves - Will never get another penny from me!

It is my understanding that an individual inherits 50% of their genetics from each parent (with some consideration for the Y chromosome). My mother is German - the family have traced their ancestry, using birth/marriage records, to the 1400's. 23andMe informed me - wait for it - my German ancestry totals 6.2%. And even then, there is only a possibility I had German ancestry within the last 200 years. They cannot specify exactly where in the country we are from. In fact, we have been in Berlin for hundreds of years! They base their results on comparisons with individuals in their database. The total number of European individuals currently referenced in their database is 6500 (as of March 2019). Seriously flawed.

This is a scam because their data and analysis is simply false. Avoid it. This is a scam. Totally worthless. Contains multiple falsehoods stated as facts. Google 23andme scam to get what scientists say. I should have read that first. I feel cheated and scammed.

WARNING - DO NOT EVEN CONSIDER WASTING YOUR HARD EARNED MONEY ON THIS SERVICE! I purchased the full kit for my wife as an Xmas present. She was thrilled until she received the results. My wife is 6 generations French - her great grandmother is from Belgium. They were unable to detect either in their report. When she called to complain their agent advised that the data base in France or Belgium was not sufficient to determine her ancestry.

I sent my sample in early January (the 10th I think). Initially I was emailed a notice my results would be ready January 30. That day came and went. Was emailed results would be February 4. That day came and went. No communication. I logged in and my account stated “results would be coming soon.” Received an email that results would be on 11th... Nothing. Then the 12th... Today an email stating the 13th. What a joke. Total disappointment and total crap. I would NOT recommend this company to anyone.

I did this test to find my family in Europe. Had done a test with DNAtribes.com. Already knew my background. I didn't find my fathers DNA on test. They made me 279 Caveman from Siberia. I could have done this myself being a retired teacher and one eight American Indian. That the people crossed the Bering Strait from Siberia, Russia. They didn't have Celtic and Nordic information and made me African and 29 percent American Indian. I feel they do not have enough trials for people to attain their DNA. They really don't give you any markers. I would not recommend this test. It is a waste of money.

I was the consumer but I've already ask 23andme to erase my account. I've no regret signing in nor permanently signing out of the fraudulent 23andme. You cannot learn anything without learning or knowing yours or other's mistakes. Everything they say has double meaning. You can use the company to find family members that much is true and that is all the company is capable of in reality. The state of California's government shouldn't of given 23andme a green light when there are many things they are not able to claim at the legal threshold of accuracy from all certified and accredited science/medical/genealogists/historian of all countries involved. They need to make it clear they are a research company and nothing more. We are all better off at Ancestry since they have actual factual history on paper throughout history.

I got this as a Christmas gift. I did the swab and mailed it in. It came 2 weeks later. Seems like it is accurate. It could have been easier if they could pinpoint areas of ancestors. My mom did hers also. I am curious if I will have the same DNA from her side of the family. One thing I noticed that it could/could not correct on her part... The test said I was a little Spanish. My mom always said we were Native American as well as my other nationalities. It is possible I am not Native American. Maybe I AM Spanish as well. I also did find it difficult to find out how I am related to people who match my DNA. You have to do your own research and decide what side the relative is on. I am going to try Ancestry.com to see that experience as well. I like how Ancestry has the tree. You can see the relatives and how they fit into your family.

I am so upset 23andMe LOST my 11 yr old son's kit, and proceeded to blame USPS for their error. I called and they told me they physically located the kit, and then said that was never the case a week after.

Shortly after sending my DNA to 23andMe I was talking with two other people that had also used the 23andMe services. Now this was within the first week of having mailed my sample off, and without suggesting or questioning anything one way or the other, both people cautioned me (a little late) about how 23andMe will drag things, changing the expected results due date with stories about backlogs and not enough DNA in the sample. All in all, I think 23andMe is more into collecting fees and building hype than providing results.

My mother is mostly native Honduras, I am able to trace my 4 generations back to Spain. And my father is mostly English. 23andMe confirmed my ancestry! Even telling me specifically that I am native Honduran. I love that it is also accurately able to connect me with relatives.

I consider the price paid well worth the money. Since I purchased my kit over 3 years ago, there have been many sales, especially around Mother's Day, Father's Day, Thanksgiving and Christmas, which cuts the cost. If you purchase your kit when the sales are offered you are saving about half the cost of the kits. I have over 2400 matches and have contacted over 2200 relatives. Most have responded and I have made connections and have actually arranged to meet many of my previously unknown relatives. My mother tested as did my brother so I am able to tell which matches are maternal and which matches are paternal.

I ordered 2 kits on the site 4 days before Christmas because it said they would arrive on time for Xmas. Needless to say, the 24th rolls around and I see no notification that it was shipped. I call the place and they say that I have to call back on the 26th and that the tests haven't even left their facility. I was pissed because I trusted that they would arrive in time and hoped so too because they were gifts. Fast forward, it took 7 phone calls with different people who hardly speak English to be able to finally get a refund. This company is a scam. Also, I am glad this happened because the research I did, I don't think anyone should submit their DNA. BIG PRIVACY ISSUE.

I was so excited to buy the kit. I did exactly what it asked, I had a question called in and could hardly understand the person on the other end! I was questioning why the tracker was showing ALERT in red not able to deliver? I was told that it would be delivered to the North Carolina address instead!!! What??? It was mailed to the Phoenix Arizona address on THE BOX!!! I was told they are working with the post office on this matter! Really? It would take 2 to 4 more weeks! I am so mad. A human sample I sent to the address it says to mail to but the post office won't deliver to that address so they will re-route my package to North Carolina. I CANNOT BELIEVE THIS!!! Why was this not done before selling all these products? You have my saliva! Very very pissed.

The results are so vague and broad based, I could have told them what they sent without a test. I complained and they replied that they couldn't differentiate between nationalities which was not my complaint. I am British and they lump in England, Wales, Scotland and Ireland together. Genetic tests do exist that can show Celtic, Nordic ancestry, etc. It appears 23andMe doesn't have the capability of conducting those tests. I purchased the kit at Walgreens.

Having just received my Ancestry.com DNA test results I thought I'd order from 23andMe to see if they gave better results (not happy at all with Ancestry.com results - so vague and I could have told THEM where I was from without paying over $100). When I went to check out, the postage was USD39.99 - which included return postage. This is appalling. It cost me AUD8.80 to post my kit back to Texas (I am waiting on My Heritage results). Now having read the reviews here, I am not going to bother with this company. Sounds like they need a new customer service team.

My son and I both received our kits at the same time and we mailed them off at the same time. 23andMe received and started the processing of our kits at the same time. My son's kit needed to be tested twice so we were expecting his kit's results to be delayed due to the retesting of his kit. Well, my son's results came back within two weeks and I question if the results are true. However, my kit is working on its 4th week and still no results and yet my kit was tested only once... I ordered an AncestryDNA test from Ancestry and my results came back within a little over two weeks and I paid less for this kit compared to 23andMe. I just wanted to see would my son and I be linked and if so what degree.

My daughter asked me to participate in 23andMe. She did it, and said her results would be better if I did. I purchased an online kit for 138.95. The next day, I receive a shipping confirmation with a tracking number saying it would be delivered the next day. 2 days later, no package. I open the tracking number and discover it was delayed to an address in another town. After numerous back and forth emails, phone calls, and MORE emails and phone calls, they finally agree to refund me 129 dollars, for a package I NEVER RECEIVED!! This company is an absolute joke! I’m filing a BBB complaint.

Their website automatically processed an order, even when did not hit enter. Found a better deal on another site, which is why it was not completed. But to my surprise it processed... Called them immediately after receiving an alert to the charge, and rep said, "Since you did not receive a confirmation email, it is just a hold and will not ship". A week later it ships, and I receive a shipping notification. Called, emailed, submitted complaints, and no resolution. Keep getting template emails with no resolution.

I received a 23andMe kit from my wife as a gift. I sent in 2 samples that they could not or would not sample. After the second failure they recommended that I take a refund, which I agreed to. Then began a long laborious tedious email train where they asked for a receipt from Amazon. We ended with me telling them to pound sand and them telling me they could not refund anything without a receipt. These people are a total ripoff. Save your money and time and turn your gift back once you receive it. They are incapable of giving you a straight answer.

My wife and I decided to do this together last year… We sent everything in and when results came back we were a bit stunned… My great great grandmother was Cherokee in Oklahoma, and I have no Cherokee DNA according to 23 and me, but, my wife has one percent Native American - go figure! A lot of information seems to be interesting, but not accurate… I have been adding information when questionnaires come out, and review my results periodically.

I sent a dna kit as a gift to my cousin, because I am trying to find my grandmother's lines. She called me, last week, to tell me she opted into sharing, but her results did not show up on my account. So, I called 23 and Me, 6 days ago, and the representative told me that it would take a few days for her results to show up on my account. She could see that my cousin had opted in to sharing. Almost a week later, it still is not showing, so I called 23 and me; one representative told me I would have to tell my cousin to tell her to opt out, so she could then opt in again. This should not be so complicated. Our dna results show at Ancestry, but 23 and me is really hard to get a straight answer from. I spent nearly an hour on the phone for the runaround.

I spent $200 to learn things that anyone could tell me by searching Facebook. The results were wrong! To start with, I waited for 2 months after sending the sample which I had no idea that the processing time would be so long. Once I got the results they told me that I was Polish/French /Jewish and Ukrainian. First of all I have Asian ancestry but they told me that there was none, secondable I have a family in France that emigrated 20 years ago but are not French at all!

Results came in. Didn't know for sure where my heritage stemmed from. Based on the results, MORE CONFUSED!! On top of it all you would need to pay more in order to get sucked down this rabbit hole of a scam... Upset and feeling that I paid $200.00 for a pile of vague information that could have been found out through Google search. More upset, b/c I have a child on the way and was vulnerable to the wanting of answers for the next generation. Companies should be punished for such ill business ethics... What are the best paths for retrieving monetary loss due to preceptive advertisement?

It is now October, I called the customer service number to be told my sample was not enough in MAY. No one called, or e-mailed me, or sent an additional kit as promised in their advertisement. Guess since I did NOT purchase their MEDICAL add on, no one was interested in ME. Buy the way don't waste your money on the medical testing.

I had several family members that took the 23andMe test, on both sides of my family. When I got my results, I was provided a 42 page list of people that shared my DNA, somehow, nobody in my family was on that list though. Not only that, but the information they gave me could have lined up on my mother's side but nothing on my father's side. Makes me wonder, is this a money making scam? I've been told my entire life about the heavy Cherokee Indian ancestry on my dad's side. They said 1 percent. I also look just like my dad. So, no it isn't possible that he's not my dad. And finally, like everyone else on here has said, there is a long wait time for results and when you do get your results they are hard to interpret and keep asking you to spend more money to find out more information.

When I received my kit, I noticed a liquid in the funnel. I read the instructions thoroughly and found no indication there should be that liquid. I tossed the liquid. Turns out that was a preservative that should have been attached to the funnel & *then* placed in there. Not only was it already in there -- again, there is absolutely nothing in the instruction manual that indicates what it is, or that it even exists. Compromised the whole sample. Waiting for new box in the mail -- then I will make sure to call the agent to walk me through it. Poorly done.

It's been a year since I received my results from 23andMe, I really am a mutt, but the results are not clear. Broadly Native, Broadly Asian, & North African & just colored the continents with no further explanations. GREAT, thanks for breaking it down for me LOL.

For my 48th birthday 8-24-18 I mailed my spit in... On 9-26-18 I had my results and in my results was all the answers I was looking for! I was able to find my biological father within 4 hours of receiving my results! He unfortunately had passed 3 years before but he has another daughter who I was able to be on the phone with within 6 hours of getting my results. So I highly recommend this company!

Coming up off my 7th week waiting for results, I received an email stating I didn’t provide enough saliva. I know I did, I filled the tube just above the line. They sent a second kit no charge and I again filled the tube just above the line to ensure it didn’t happen again. Two weeks later I received another email stating there wasn’t enough saliva and they will be issuing a refund. Same issue as these other reviews, I guess I was lucky enough to even get a refund. Really bummed I didn’t get the information I was so excited to get. Now I’m hesitant to even try another DNA ancestry company.

We submitted my wife and I two (2) samples to run DNA test. I strongly believe this place is a scam. This is going on two months and they will not refund or monies. We have sent in samples twice and they keep stating there was not enough saliva which is not true. I asked for refund and they stated I went over 30 days so no refund.

Before you fall for this make believe mumbo jumbo reconsider what a scam this is. Lengthy wait time for results which would be ok if they were meaningful or understandable. They are neither. After you spend 20 minutes trying to find a phone number you get someone who spends their day listening to complaints and reading from a script. That is after the website won't accept your password necessitating a frustrating phone call with someone whose second language is barely passable English. The website will pitch you on buying more of this crap early and often. Give the money to charity and consider it better spent.

I am disappointed. 23andme is lazy just like Ancestry DNA. This company is lazy to analyze Ancestry. They were suppose to go to back the 1500s. They said that they will go back to the 1500s and they lied!!! Instead they will give you an excuse and a long article to read, which is crap! Even the Ancestry tests in Britain are very accurate. There was a Nigerian guy who took an Ancestry test in Britain and he was dark skin. He is 65% African, 28% Asian and 7% European. It's so obvious that there was racial mixing in Africa, not just America.

I received my kit the VERY DAY the $300 million dollar partnership with GlaxoSmithKline was announced. This means they knew it was going through but told consumers nothing. They didn't modify or amend their website or their registration and consent forms to reflect the fact that you, the consumer, are essentially PAYING to have your genetic material used by a giant pharmaceutical company for experimental/study purposes. That's not how it works. In research studies, the subjects are compensated. At the very least the test kit should be free.

This company is obviously having issues with delivery. Still waiting on my results. Only lame excuses from 23andMe concerning this delay. I would be leary using this company if you need by an expected date. I did not have this problem with their competitors.

I purchased the 23andMe ancestry kit for my dad for Father's Day with expedited shipping. I did not receive the kit until July 1st... way past Father's Day. The lab received my Dad's results on July 8th. It is now September 6th and we still have not received results. After numerous phone calls they told me that they were "updating their systems" and that I should be more patient. After the 4th phone call they finally agreed to refund me. I am astonished at this company's poor customer service and failure to provide results in a timely manner. If you enjoy waiting for months for results and interacting with rude customer service representatives then this is definitely for you.

Lol, confusion... That should sum it up. Wait time alone is crazy, the results made my head spin. The test stated I'm 99.6 Western European with a 0.3 Nigerian red dot. While deployed in Iraq I was mistaked for a local by my buddies. My grandparents were born on a Cherokee reservation, my grandfather left the res and my grandmother stayed there in South Carolina. In high school my friends called me the Mexican as they thought my heritage was that of Mexican. That is where the confusion comes in, how does a 99.6 (as of today a 0.1 East Asian & Native American showed on the report) Western European man get mistaked for Mexican and Iraqi? Three theories, #1: genocide is a bad idea and many races not well known or cared about are almost extinct. 2: everyone I have meet throughout life are blind morons 3: don't trust any company until you've done a fair amount of research, this world is full of bad didders looking for an easy dollar.

It's a waste of time. Go with Ancestry, this company has sent me same info, it's not ready. I sent my sample in 4 months ago. I wanted the results asap as most people. They won't replace or refund you.

Extremely annoyed. I have reached out several times to get an update and they keep repeating that the lab still is trying to process the saliva. I can clearly see that online. I need real answers. I even asked if the saliva wasn't enough to send me another kit and I will happily send more or just give me my money back and I will go somewhere else. There are several companies to choose from that do the same thing. I am not one to write a review, but this is ridiculous. At this point I feel scammed and will have to call my bank to get my refund because no one is making an effort to comfort the customer. I even reached out to corporate and no results.

I’ve received my dna test on the 18th of June and I got told on the 9 of August that my saliva wasn’t good enough to analyse. I am very annoyed with 23andMe because it shouldn’t take that long for a dna test to come back and to think they have a right to deny me a refund is disgusting. They are an awful company and I honestly wouldn’t recommend them.

I guess this is the place people come to complain about products. Downloading RawData isn't intuitive, but it also isn't that difficult to figure out. But, my background is in Computers, so that's looking at it from my perspective. It certainly works, and can be figured out. I've told plenty of people how to do it. Otherwise, its genetic accuracy for me was spot on as well, as well as certain genetic SNPs that have been corroborative by medical tests. The website seems easy enough for me, but I did like the pre-FDA messing with it 23andme much better. The restrictions put on them tied their hands terribly. So, basically, all the summary ratings on ConsumerAffairs are skewed terribly, because this is not where people purchased the product, but where they sought to complain about it to make themselves feel better.

I purchased one of the 23andMe kits, sent in the saliva sample, and within a couple of weeks was notified that the results were ready. That sounds good, but I unfortunately wasn't able to download them. I'm not super-smart when it comes to computers but I'm not dumb either, and no matter how hard I tried I couldn't download the results. So I asked the company to mail them to me, using U.S. Postal Service. The answer: No, positively not! Then I asked for a refund of the price. The answer: No! I intend to file a complaint with the California Attorney General, for whatever good that will do. But in the meantime, I want to make the following suggestion: Use ancestry.com instead. They're a little cheaper and a whole lot more cooperative. 23andMe is in not technically superior, and in terms of customer service they're rock bottom.

I object to the fact that in spite of my whole life of hearing of ** in Russia as cause of some in my family having slanted eyes, that my report came back as 100% Jewish dating back over 150,000 years to S. Africa; that I was asked upfront if my parents and both sets of parents were Ashkenazi Jewish is wrong, I regret answering honestly to this question.

I have had problems from the day I placed my order. Once I received them, then some of the barcodes won't register. With literally hours on the phone, with one call nearly 2 hours alone, I hung up as I was on hold for more than 45 minutes waiting for someone to come back. I opened a case with them in April 2018. Today June 11, 2018 it is not resolved. The case keeps getting closed. I send a new message for an update. I get an answer, "Give it 1-3 more days." That started at the end of May. With no responses I kept following up with an email on the case's reply form. Going on 2 months, today I got an email asking me to call them if I needed more help. They have responded to my issues and questions.

Here's what I wrote to 23 and Me when they asked me for feedback: I don't think that you have the necessary database for processing matches properly. My family lineage is largely French. And yes, I know, DNA is not inherited evenly and families may have changed countries long ago. But I didn't even get a bubble under French. I have a chunk of uncertainty under largely European. You sent my daughter an update to correct hers, yet you didn't send me one.

I have my sample number, my order number, date of order placed, phone number, name, etc. and called several times to customer services because I could not login in 23andMe.com. And could not resolved the case. So I paid for it. I can't retrieve my results. UNBELIEVABLE.

I went for a genealogy ancestry report on my family origin and was disappointed with the results that were sent to me. I am of Swedish descent with a long history of Swedish family dating back to the Vikings. Yet in 23andMe there is no mention of this or anything Scandinavian heritage. There are other mistakes I feel the reports shows which leads me to say I have no confidence in 23andMe report.

I purchased 3 kits (ancestry and health) for myself and kids. The reason is because I am an adoptee and the results are very valuable to my research. I have also tested with several other agencies trying to get as much data as I can to possible DNA relatives. I spent almost 500.00 on these kits. I submitted my sample on 2 May. My one daughter also submitted her sample on 2 May. The other family member 3 May. We were told the accurate analysis would take 4-8 weeks so very surprised when I received my results 9 May and my daughter on 10 May. The 3rd results have not yet come in.

I purchased a dna testing kit in Dec 2017 and sent in my saliva sample for processing. 2 mos later I'm told they were unable to process and to repeat the test at no charge to me. I repeated the test and yes, followed all instructions to a tee. Another month later, I was told could still not process and to request a refund, which I did. It's been another 2 mos and still no refund. I have called and emailed several times, but can't seem to get an answer as to when my refund will be processed. Instead I get a repeat email asking me for the same info that I have provided 3-4 times now. Very poor customer service and now I doubt the validity of their testing lab as well.

I bought a DNA analysis kit for my father as a gift for Father’s Day last year. He received a report by email around July 26, 2017 from the kit which was remarkably lacking in details. It did contain haplogroups and Neanderthal DNA, but completely missed the Native American ancestry. It claimed that he had 0 DNA relatives (my DNA has been in their database for many years). In order to get any more specific information, they included a request for another $25 for x and, $25 for y, etc. When we tried to link the accounts or share information on the website, we found that there is no DNA information in my father’s account and they claim to have never received or registered a kit.

DO NOT bet your life on the accuracy of FDA approval BRCA testing! I was tested for free by 23andMe some years back. For participating in an auto-immune study 23andMe was conducting. The SAME test that claimed I don't carry the BRCA gene ALSO said I have blue eyes. I do NOT! They are green, gold, brown... and have wondered ever since if my DNA was even tested. I strongly recommend you save your money and consider another route to determine whether you carry BRCA genes.

I would have liked a better explanation of which parts of northern Europe my genealogy is from. The explanations were not very specific – that is, Northern European could be the Scandinavian countries or northern Russia, Ireland, Iceland, England, etc. Also, they should provide more information about possible reasons why historically my genealogy might have developed to have a background that I was not aware of.

I really liked it and believe in it as it found relatives that came in the same village as my ancestors. I love knowing my genetic health. I love knowing even my earwax type. I am so damn proud to be Middle Eastern and many other ethnicities. I did get what I wanted to accomplish. I like knowing what I am and also knowing my probabilities of being overweight to how I am supposed to look. I also like that the genealogy website showed the relatives, the characteristics of my look and the updating of everything cause they have things to tell me like what other genes I carry for health issues. Talking to relatives is also awesome. However, it sucks by default that I can't get the male chromosome to go into more details. And also too bad it doesn't talk about Native American DNA. And it be nice to know which Middle Eastern countries and North African countries.

The experience I had with 23andMe was extremely positive. The prices were reasonable, the directions were clear, and they were always available and willing to respond to any questions I may have had in a very timely manner. I received my results back in a timely manner and was very pleased with what I learned. The website is easy to navigate, isn't cluttered, and has a very modern feel to it that makes it more appealing, easier to approach, and more trusting when it comes to your money. The only thing I wasn't too big on was the "About Us" being at the bottom of the main page. It would benefit to have it at too for those of us who want to know more, but that's just a minor pet peeve.

The website was very user-friendly and easy to use, very well laid out, looked nice and gave very good and relevant information. I hoped to get information on cost, and what you get and was able to get the needed information easily. Good attention to detail was given on this website.

Wanted to find out what nationalities were in my background. Found out a general area, but not very specific. I was looking for specific areas within the area of English/Irish and was hoping for more specific within the Northern European area. It gave percentages, including Neanderthal. It also gave references to physical problems in my genetic line, such as diabetes and macular degeneration. And it listed a wide range of conditions. I was hoping to find various tribes or sub-nationalities within Europe/UK categories, but the research to do so may not be complete yet. I was also hoping to find more cousins, but none of the ones in my family knowledge have showed up.

I really liked everything about the website. The website is very dynamic and didactic, easy to use, quite intuitive. The results you give quite fast. It was a great experience and great learning. A website that would recommend to my friends. If I had to change something, the first thing that comes to mind are the colors used on the site. I think they can change a little to achieve a greater connection with people.

It was fun and interesting to get this type of information in a short period of time without having to go to multiple resources. It would have been impossible to gather this information any other way. There were some things that I did not anticipate reading about. However, there were too many questions to answer and I think that it tainted the results.

I sent my kit to 23andMe after receiving a gift from my son. I have been interested in my heritage for quite some time now and this was a good way to validate my research with Ancestry.com. The kit came back with reports which pretty much agreed with the information I had. Most of my ancestry came from Northern and Western Europe. Since then I have been contacted by a few new cousins with whom I have shared information. It has been a great experience for me.

My experience with them was wonderful. They were quick. Besides telling me about my heritage, they told me about traits that run in my family. Told me which generation some of the nationalities were in. When new information becomes available they share it with already established customers. Medical information, physical traits, things that I am more likely to be able to smell and taste. However, when I bought my brother a gift test, I was under the impression I was gifting him a full genealogy panel. When he got his results he got the basic test and they told him it would be $125.00 to upgrade to the full test. With what I paid and his $125.00, it would be more than the full cost of the most expensive test.

The 23andMe site was very easy to navigate, ordering the kit was very straightforward and registering it was very easy as well. I purchased a kit through 23andMe primarily for medical reasons. The kit arrived in the mail after a couple days and it was very easy to follow the instructions and send it back. The instructions on the site matched the instructions that came with the kit making it very easy to send the kit back without making a mistake.

I was curious about my heritage, so I took a DNA test. The results came fast and it was mostly what I expected. I can find out the percentages of my ethnicity and if I'm at risk for certain health issues. I like how results are categorized so you can find what you need. But 23andMe could have more results on genetic health risks, carrier status and wellness reports.

It was easy to order the DNA kit and send it back for evaluation. I learned lots of info about my ancestry. I like the good reports about my DNA and areas where I came from as well as lots of services available if I want to use them. However, I do not feel that I need all of the extra services that they keep trying to get me to purchase. I simply wanted to know where my ancestors came from.

This is an excellent website to trace your ancestral roots and find out where your family came from. I did it just to find out more about my history and background. They have excellent customer service and their results are quality results. They also give very detailed reports. Plus I like the way that it is set up and the professionalism of the site.

My husband was curious about deeper details of his genealogy. He ordered the 23andme.com test and took it. Results were not shocking, but much more detailed than we had expected. In addition to your heritage, they are able to tell you quite a bit about who your relatives are all over the world, what traits you share, etc. Additionally, they send questionnaires occasionally to get more input into the 'family pool'. I like that there's lots of follow-up and follow-through. They don't just plop the answers on you and go away. It's very interactive, and you can share as much or as little as you like. It's also very thorough. We love that you can see what you share with your relatives. You can even allow them to get your info, if you like.

The experience was great; the instructions were very clear and easy and the results provided lots of new and interesting information about ancestry and health. It was a little light as far as health, I expected more useful health information about different diseases and such and less of a useless information. However I understand that this a subjective opinion on the matter. I liked the fact that you can have lots of information on your traits, and also that you can connect with other people that share your DNA and get in touch with them and possibly find your roots and family members. However, it took a very long time to obtain results. In addition, it was not explained clearly that ancestry test also provided health results - I purchased both tests and as a result for 2 different profiles as if I am a twin. It would be nice if people didn't save their profiles as anonymous because it is difficult to see if you can relate to them.

I went to the website to find out my ancestry on my mother's side. The website had very clear guidelines, pricing and has a nice picture on it but with few detail about it. I liked that the pricing was clear from the start. Some websites will not give the price for their goods until you waste a lot of time filling out pages and pages of forms. But the website has pop-ups, and I hate websites with pop-ups. I am already at the site and looking at their products. I do not need to see more ads. If the site does not lose the pop-ups, they will lose customers.

Comparing against other customers, their research resulted in such info as I am more/less likely to consume caffeine or alcohol or more/less likely to have blonde hair. And I didn't feel that the results were useful but I liked the connection of genealogy to geographical areas. Although for me, that wasn't anything I didn't expect.

Still waiting for results... being analyzed after extraction. Wanted for years to try on ancestry.com but instead was sent the URL for 23andMe -- which I had heard of from various talk shows, TV news, etc. Wondering, since I'm adopted, if what I was always told is the truth. Champing at the bit to find out! Liked that the starter kit was discounted... and the lab fee was also "on sale." However, it seems to take a L-O-N-G time. Also had some problems registering my sample kit. They kept asking for a 3-digit security code for my credit card... and only worked when I typed in the 4-digit code on the back of the card!

Overall experience was a positive one, I wish I had done it earlier to get grandfathered in with the health reports, but otherwise I liked it. I used this website mostly for carrier status reports & was very pleased with the results. The website & app are very easy to use & user friendly. I like the way the reports are broken down or how you can see them all at once. The ability to export your data to run with other websites is a nice touch. I understand it's per FDA guidelines, but I would like to see more genetic health reports - why can't I have access to my own DNA? More specific reports would also be nice.

23andMe is probably the best of the DNA research companies currently available. It was money well spent, even though I was initially disappointed with the results. Since then, I periodically receive updated information and it has become somewhat fun. I like the periodic updates; it is easy to understand. However, I wish they were able to provide more and finer details. I'd like to see an explanation as to why my brother and I, while being born of the same parents, don't have the exact same DNA.