23andMe

I wanted to end the company's paid service that provided me with reports on an ongoing basis. I found the reports underwhelming. When I first signed up, I insisted that my subscription NOT be automatically renews each year. The person helping me could not guarantee me of that but said that I would be plenty of notices before my subscription was automatically renewed. Last month I found out that my subscription had been automatically renews only when I saw the $29 deduction on my bank statement. I did not receive any renewal notices., not even one. I checked my junk files and did not find any notices of an upcoming renewal.

If you live abroad in the US don't buy the kit.

My girlfriend is a biology major and convinced me to buy into a membership and dan sequencing from the company "23andMe", which is owned by Google and has great review on google. The results were underwhelming to say the least, received a dozen research quizzes before receiving my results and the only accurate thing were my European origins. I didn't get any insights in anything else, not in diseases and not even in trait, where even my eyes were not sequenced for color or shape. A total scam.

I have read through the complaints and was astounded by the similar complaints. I have not been able to access my account for almost a year now. I have contacted customer support, sent password protected documents, mailed my ID as requested, and crickets. I want my data and I want my information removed from this company's website.

I have been unable to log in to this site. I had to previously go through customer service to get onto the site. Repeated problems. Now, I just want to the dump the subscription I have been worthlessly paying for. Almost impossible to reach anyone by phone, and then they say they will forward an email (since I can’t access the site), and I haven’t received anything. Really miffed, that they can use your DNA as they please, if you miss checking one of the op-out boxes on the application. They certainly Don’t make that clear, and it should be illegal.

I spent the money. Did the test. 8 months later they canceled me without notice. I can't get on at all. They didn't ask for money subscription of anything. I will be doing Ancestry and telling others to do the same. Hopefully I can pick up where I left off.

In order to send in sample and get results you have to register. In order to register you have to have a 14 digit code which allegedly is on the vile sent. There is no such number, therefore, you can't register. There is no customer service on the weekend. Would like to just have something go easily for what you pay.

I am a customer of 23andMe. I order 3 kits with them. I do not receive updates for my ancestry feature. I reached several times to customer support and they do not help. I have the impression that this is a waste of money. Customer support do not work in 23andMe.

I sent out our kits four and a half weeks ago. The tracking information is unavailable and the customer service was completely unhelpful. They don’t care about helping me find my shipment and only wanted to send a new one and make me wait even longer. Only one solution to an issue that has probably happened before. They also didn’t refund me the correct amount. They only want to make money at this point. I was so excited to learn about my ancestry. I’ll just try a different company. If you order pray nothing goes wrong because they WILL NOT HELP YOU.

1) They lie and say they are in California until one tells you they are in the Philippines.