23andMe Reviews

Extremely long wait times for results. Customer service is poor and can’t answer any questions about anything. No one can tell you an approximate date or anything concerning results.

Scam. Scam. Scam. Be careful. Don’t purchase any membership.

Purchased the 23 and me plus health. Results came fairly quick except it wouldn't let me see the health results without a membership. I purchased it for a discounted price of 39.99$ then the test only showed me 2 results of the 40 health results. It said if I wanted to see more then I needed to get the PREMIUM membership at 399.99$!!!! Complete SCAM of a company. The test kit itself cost $199.99 So basically $240 was paid out with limited info back to me. I tried to get a refund on the $39.99 but they said no- COMPLETE SCAM!!! Waste of money.

I used 23andMe about five years ago and was surprised to find out that may family, which I had thought was Italian, was actually Slovenian. I discovered that the majority of Italians with my last name lived close to the Slovenian border in Trieste and that, According to Wikipedia, yup, Slovenia was the home of my ancestors. To humor my sister I had it done again and Slovenia was completely off the list. I look enough like my father to know that I'm his son or, at worst, an uncle's. What a ripoff.

I think it’s a biggest scam ever. Don’t buy it, I have bought the kit 2 months ago, sent it and there’s no single update. Called them many times, keep saying there will be updates soon. Trust that they are stealing your money.

After researching on Ancestry.com for 2 years and knowing relationships through actual lineage, we did a 23andMe to see if we could find more info. They mixed up the information, having the paternal and maternal grandparents paired as both men and both women - obviously mixed up solutions in the lab! I cannot find a phone number or email for customer service. No wonder they were in Chapter 11. Use Ancestry.com instead.

I sadly only give it a 2 star rating because I still have not received my results and customer service is not helpful at all.

The ad said results in 4-6 weeks. It has been 8 weeks now and the lab just stated there will be another delay up to 4 more weeks. For $99 you would think they could get a result faster back to the customer. A doctor's office takes about three days for lab results and that is slow. Customer service is a bot and a generated response. The chat with a live person just gives the same response. Not ready yet. I regret using them and and hoping that someday this year I might get my results in or will be looking to refund full amount.

Purchased for my husband a year ago and he got his results quickly. This year he purchased a kit for me for Christmas. My sample has been at the lab for 8 weeks now and still no results. I’ve received zero communication or updates and no help from customer service.

So needless to say we all know that 23andMe filed for bankruptcy, and there was talked at another company would be purchasing them. Once they started having major difficulties my daughter and I both deleted our accounts. However the both of us continuously get emails from this company asking me to log in and finish updating information asking me to do this asking me to do that which is odd because hello supposedly it's a non-functioning company.