23andMe Reviews
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About 23andMe
This profile has not been claimed by the company. See reviews below to learn more or submit your own review.
23andMe offers direct-to-consumer genetic testing services. Founded in 2006, customers receive detailed reports on ancestry, health risks and genetic traits based on their DNA samples.
- User-friendly website design
- Quick turnaround for results
- Valuable health insights provided
- Inaccurate ancestry results reported
- Poor customer service experience
- Long wait times for support
23andMe Reviews
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- 4,884,532 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 6, 2026
I think it’s a biggest scam ever. Don’t buy it, I have bought the kit 2 months ago, sent it and there’s no single update. Called them many times, keep saying there will be updates soon. Trust that they are stealing your money.
Reviewed April 8, 2026
After researching on Ancestry.com for 2 years and knowing relationships through actual lineage, we did a 23andMe to see if we could find more info. They mixed up the information, having the paternal and maternal grandparents paired as both men and both women - obviously mixed up solutions in the lab! I cannot find a phone number or email for customer service. No wonder they were in Chapter 11. Use Ancestry.com instead.
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Reviewed March 26, 2026
I sadly only give it a 2 star rating because I still have not received my results and customer service is not helpful at all.
Reviewed March 16, 2026
The ad said results in 4-6 weeks. It has been 8 weeks now and the lab just stated there will be another delay up to 4 more weeks. For $99 you would think they could get a result faster back to the customer. A doctor's office takes about three days for lab results and that is slow. Customer service is a bot and a generated response. The chat with a live person just gives the same response. Not ready yet. I regret using them and and hoping that someday this year I might get my results in or will be looking to refund full amount.
Reviewed March 11, 2026
Purchased for my husband a year ago and he got his results quickly. This year he purchased a kit for me for Christmas. My sample has been at the lab for 8 weeks now and still no results. I’ve received zero communication or updates and no help from customer service.
Reviewed March 4, 2026
So needless to say we all know that 23andMe filed for bankruptcy, and there was talked at another company would be purchasing them. Once they started having major difficulties my daughter and I both deleted our accounts. However the both of us continuously get emails from this company asking me to log in and finish updating information asking me to do this asking me to do that which is odd because hello supposedly it's a non-functioning company.
So the point of this review is this. My daughter just got charged $69 from 23andMe for a subscription that she actually does not have. Has not applied for. Did not approve because you no longer has an account with them but they felt the need to go in and take money from her. She is incensed of course. Called her credit card company and we have reached out as best that we can to 23andMe and of course there's no response. No answer on their telephone but they are so collecting money from people. Interesting right.
Reviewed March 4, 2026
I bought a kit for my husband for Christmas 2024. He did not send it off right away, but finally in late January 2026. We have no results. We tried to follow up and get a message that we must send money for a 2026 subscription. I understood that you got a year when you sign up. They won’t let us in to the account unless we pay this fee. It looks like they are holding the DNA results hostage. We did not buy full testing, only DNA. We tested a few years ago with Ancestry and they were terrific in sending results. We are very disappointed in what appears to be a scam. Buyer beware.
Reviewed Feb. 28, 2026
Worst decision ever. I submitted my DNA the same time as my husband's DNA and they have yet to give me any results. My husband has had his results for over a month. I chatted with them online. They refuse to refund me. SCAM!!!
Reviewed Feb. 26, 2026
Customer service is very frustrating. I have no access to the old email I signed up with many years ago. I have sent three emails explaining to them that I cannot log in anymore due to them emails being deactivated by Gmail. And they just keep saying the same thing. So I guess I can never log back into my account because I don't have my old email address. I gave them the names of all the people and accounts I opened up years ago. Just my family and minor children. Ridiculous because they just can't help you if you don't have your old email address.
Reviewed Feb. 18, 2026
My experience with 23andMe has been extremely frustrating due to misleading turnaround times and poor customer service. My DNA sample has been in their lab for over six weeks, despite 23andMe stating on their website that once a sample reaches the lab, results are typically processed within a few weeks. After exceeding that timeframe, I contacted customer service for clarification.
During an online chat, a customer service representative told me that results could possibly take 6 to 8 weeks. When I asked why this longer timeframe is not clearly communicated to customers on the website, the representative did not answer my question and continued to provide vague, generic responses without addressing the issue directly.
What makes this situation even more concerning is the lack of transparency. Customers are given one expectation publicly, only to be told something completely different when they reach out for help. There is also no proactive communication or accountability when timelines are exceeded. Based on my experience, 23andMe’s advertised processing times are misleading, and their customer service is unhelpful and dismissive when customers ask reasonable questions. I would not recommend this service to anyone who expects clear communication or timely results.
23andMe author review by Jami Barnett, Ph.D.
In 2015, 23andMe became the first company to receive authorization from the FDA to sell genetic testing directly to consumers. Get a DNA test with information about your ancestry for $99. Get the ancestry report and information about genetic factors related to your health for $199.
Genetic health risks: If you choose, 23andMe will include reports about whether your genes indicate that you’re likely to suffer from a particular disease, early-onset Alzheimer's, in the future.
Actionable health information: You’ll receive reports about your genetics that let you make changes to improve your health. Health reports include information about how alcohol and caffeine affect you and whether you’re genetically predisposed to be over- or underweight.
Carrier status information: 23andMe provides information about whether or not you’re a carrier of 40 different genetic mutations, including cystic fibrosis, sickle cell anemia and Bloom syndrome. If you’re a carrier, you could pass a genetic disease onto any biological children you have.
DNA relatives: Once you get your 23andMe results, you’ll have the option to share some of your personal information, such as your profile picture and initials, with users who are likely related to you.
Additional retailers: Order a DNA kit from 23andMe or buy one at Amazon, Target, CVS or Best Buy. You’ll purchase the kit from the retailer for a small fee and then make a separate payment to 23andMe for the remainder of the cost of DNA testing.
Jami Barnett, Ph.D., is an experienced researcher, and she believes consumers have a right to clear and honest information about products. In her role at ConsumerAffairs, she thoroughly researches products and companies by interviewing experts, reviewing research studies, reading governmental regulations and investigating customer service responses. Her work gives consumers the information they need to make smart purchasing decisions.
23andMe Company Information
- Company Name:
- 23andMe
- Website:
- www.23andme.com