23andMe Reviews

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Overall Rating2.1 out of 5
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23andMe Reviews

ConsumerAffairs has collected 199 reviews and 259 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 24, 2023

You buy the product expecting to get detailed results about your health. E.g., is my heart healthy? Is depression in my genes? Are my kids allergic to nuts? But that info requires more money. Don’t worry though - the product you paid for will tell you whether you’re likely to go bald or get red cheeks when you drink. It’s just frustrating to think they could have solutions to their client's health problems but won’t divulge because their client can’t afford it.

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Reviewed Sept. 19, 2023

Cool product. Seems like a lot of mixed reviews but honestly from what I've heard anyway most of these companies are similar price wise and in regards to paying for subscriptions and add ons but I like 23andme better. I find them easier to navigate over some of the competitors. My wife's gonna give it a go next.

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    Reviewed July 19, 2023

    I got my test done in 2013, when I was still married. A few weeks ago, I tried to link my 23andMe results with my Ancestry.com results. To my surprise, I was no longer able to access them because I deactivated the old email address I was using at the time. When I contacted support to update my email address, they gave me the runaround, asked me to provide proof of identity, and get a copy of my divorce papers, and fill out a bunch of paperwork. Just to update an email address. After an insane amount of back and forth with a support person named Alex who clearly was not interested in helping with this simple request, I just asked them to close my case and I will get my DNA information elsewhere.

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    Reviewed June 17, 2023

    They ask you information about hereditary diseases in your family before giving you the results. They do this to force you to subscribe for $70 a month, if you want to receive reports on those specific diseases. I felt robbed.

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    Reviewed May 15, 2023

    I purchased a 23andMe kit for myself after having just done so for my wife. I sent the test results prior to 3/15. Here we are 2 months later and I check on the results. The site claims it was never delivered! Then we I alerted "customer service". First they said they would send a replacement kit. Then 5 minutes later they claimed the email address I was communicating with wasn't associated with the account. So 23andMe has resorted to potentially scamming customers as they've never turned a profit (-103% margins)!!! Ribs are touching and it's fat cutting time! Better off going with better financially positioned competitors.

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    Reviewed April 21, 2023

    I provided my Saliva test per instructions. No results. No customer service. I have tried to get a refund to no avail. The CEO and executive staff are grossly underqualified. As a C-level tech executive and president of an LLC, I know more about DNA testing than they do. I worked in contract law for 30 years. You do not have the right to insist I have no business relationship with you. Money changed hands, hence a business relationship exists.

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    Reviewed Jan. 30, 2023

    I wanted to end the company's paid service that provided me with reports on an ongoing basis. I found the reports underwhelming. When I first signed up, I insisted that my subscription NOT be automatically renews each year. The person helping me could not guarantee me of that but said that I would be plenty of notices before my subscription was automatically renewed. Last month I found out that my subscription had been automatically renews only when I saw the $29 deduction on my bank statement. I did not receive any renewal notices., not even one. I checked my junk files and did not find any notices of an upcoming renewal.

    When I called support to ask that my subscription be cancelled and my $29 refunded, the guy (Rolland) assured me that the company policy was "no refunds" under any circumstances. I cancelled my subscription on the spot and asked that my files be closed immediately. I will not do business with a company that puts profits above customers, especially when it's such a small amount of money.

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    Reviewed Nov. 22, 2022

    My girlfriend is a biology major and convinced me to buy into a membership and dan sequencing from the company "23andMe", which is owned by Google and has great review on google. The results were underwhelming to say the least, received a dozen research quizzes before receiving my results and the only accurate thing were my European origins. I didn't get any insights in anything else, not in diseases and not even in trait, where even my eyes were not sequenced for color or shape. A total scam.

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    Reviewed Sept. 25, 2022

    I have read through the complaints and was astounded by the similar complaints. I have not been able to access my account for almost a year now. I have contacted customer support, sent password protected documents, mailed my ID as requested, and crickets. I want my data and I want my information removed from this company's website.

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    Reviewed Sept. 21, 2022

    I have been unable to log in to this site. I had to previously go through customer service to get onto the site. Repeated problems. Now, I just want to the dump the subscription I have been worthlessly paying for. Almost impossible to reach anyone by phone, and then they say they will forward an email (since I can’t access the site), and I haven’t received anything. Really miffed, that they can use your DNA as they please, if you miss checking one of the op-out boxes on the application. They certainly Don’t make that clear, and it should be illegal.

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    23andMe author review by Jami Barnett, Ph.D.

    In 2015, 23andMe became the first company to receive authorization from the FDA to sell genetic testing directly to consumers. Get a DNA test with information about your ancestry for $99. Get the ancestry report and information about genetic factors related to your health for $199.

    • Genetic health risks: If you choose, 23andMe will include reports about whether your genes indicate that you’re likely to suffer from a particular disease, early-onset Alzheimer's, in the future.

    • Actionable health information: You’ll receive reports about your genetics that let you make changes to improve your health. Health reports include information about how alcohol and caffeine affect you and whether you’re genetically predisposed to be over- or underweight.

    • Carrier status information: 23andMe provides information about whether or not you’re a carrier of 40 different genetic mutations, including cystic fibrosis, sickle cell anemia and Bloom syndrome. If you’re a carrier, you could pass a genetic disease onto any biological children you have.

    • DNA relatives: Once you get your 23andMe results, you’ll have the option to share some of your personal information, such as your profile picture and initials, with users who are likely related to you.

    • Additional retailers: Order a DNA kit from 23andMe or buy one at Amazon, Target, CVS or Best Buy. You’ll purchase the kit from the retailer for a small fee and then make a separate payment to 23andMe for the remainder of the cost of DNA testing.

    by Jami Barnett, Ph.D. ConsumerAffairs Research Team

    Jami Barnett, Ph.D., is an experienced researcher, and she believes consumers have a right to clear and honest information about products. In her role at ConsumerAffairs, she thoroughly researches products and companies by interviewing experts, reviewing research studies, reading governmental regulations and investigating customer service responses. Her work gives consumers the information they need to make smart purchasing decisions.

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