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I wanted to end the company's paid service that provided me with reports on an ongoing basis. I found the reports underwhelming. When I first signed up, I insisted that my subscription NOT be automatically renews each year. The person helping me could not guarantee me of that but said that I would be plenty of notices before my subscription was automatically renewed. Last month I found out that my subscription had been automatically renews only when I saw the $29 deduction on my bank statement. I did not receive any renewal notices., not even one. I checked my junk files and did not find any notices of an upcoming renewal.
When I called support to ask that my subscription be cancelled and my $29 refunded, the guy (Rolland) assured me that the company policy was "no refunds" under any circumstances. I cancelled my subscription on the spot and asked that my files be closed immediately. I will not do business with a company that puts profits above customers, especially when it's such a small amount of money.
If you live abroad in the US don't buy the kit.
1) It took over a month and a half to receive the kit, but they charge Fedex International Priority
2) Once they receive it, they take almost 2 months to process it.
3) Not all the results are provided if you leave abroad, since they NOW say that some countries have legal restrictions for them to provide the results. Obviously, they took 100% payment for 100% of the results, but they deliver only 50% of the results. This was not indicated BEFORE you purchase the test. I wanted to know what diseases are in my DNA related to..
If I wanted to know my chances to have blue eyes, I only had to look in the mirror. TOTAL WASTE OF MONEY.
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My girlfriend is a biology major and convinced me to buy into a membership and dan sequencing from the company "23andMe", which is owned by Google and has great review on google. The results were underwhelming to say the least, received a dozen research quizzes before receiving my results and the only accurate thing were my European origins. I didn't get any insights in anything else, not in diseases and not even in trait, where even my eyes were not sequenced for color or shape. A total scam.
I have read through the complaints and was astounded by the similar complaints. I have not been able to access my account for almost a year now. I have contacted customer support, sent password protected documents, mailed my ID as requested, and crickets. I want my data and I want my information removed from this company's website.
I have been unable to log in to this site. I had to previously go through customer service to get onto the site. Repeated problems. Now, I just want to the dump the subscription I have been worthlessly paying for. Almost impossible to reach anyone by phone, and then they say they will forward an email (since I can’t access the site), and I haven’t received anything. Really miffed, that they can use your DNA as they please, if you miss checking one of the op-out boxes on the application. They certainly Don’t make that clear, and it should be illegal.
I spent the money. Did the test. 8 months later they canceled me without notice. I can't get on at all. They didn't ask for money subscription of anything. I will be doing Ancestry and telling others to do the same. Hopefully I can pick up where I left off.
In order to send in sample and get results you have to register. In order to register you have to have a 14 digit code which allegedly is on the vile sent. There is no such number, therefore, you can't register. There is no customer service on the weekend. Would like to just have something go easily for what you pay.
I am a customer of 23andMe. I order 3 kits with them. I do not receive updates for my ancestry feature. I reached several times to customer support and they do not help. I have the impression that this is a waste of money. Customer support do not work in 23andMe.
I sent out our kits four and a half weeks ago. The tracking information is unavailable and the customer service was completely unhelpful. They don’t care about helping me find my shipment and only wanted to send a new one and make me wait even longer. Only one solution to an issue that has probably happened before. They also didn’t refund me the correct amount. They only want to make money at this point. I was so excited to learn about my ancestry. I’ll just try a different company. If you order pray nothing goes wrong because they WILL NOT HELP YOU.
1) They lie and say they are in California until one tells you they are in the Philippines.
3) They do not listen nor do they care what you have to say… No supposedly escalating your issue will not help you as the supervisors are unprofessional.
4) They lie about the procedure.
5) There is no other easy way of contacting the company so Customer Service agents and reps get away with their unprofessionalism as no senior management will ever know.
You might as well beat your head against the wall as it would be more fun!
23andMe author review by Jami Barnett, Ph.D.
In 2015, 23andMe became the first company to receive authorization from the FDA to sell genetic testing directly to consumers. Get a DNA test with information about your ancestry for $99. Get the ancestry report and information about genetic factors related to your health for $199.
Genetic health risks: If you choose, 23andMe will include reports about whether your genes indicate that you’re likely to suffer from a particular disease, early-onset Alzheimer's, in the future.
Actionable health information: You’ll receive reports about your genetics that let you make changes to improve your health. Health reports include information about how alcohol and caffeine affect you and whether you’re genetically predisposed to be over- or underweight.
Carrier status information: 23andMe provides information about whether or not you’re a carrier of 40 different genetic mutations, including cystic fibrosis, sickle cell anemia and Bloom syndrome. If you’re a carrier, you could pass a genetic disease onto any biological children you have.
DNA relatives: Once you get your 23andMe results, you’ll have the option to share some of your personal information, such as your profile picture and initials, with users who are likely related to you.
Additional retailers: Order a DNA kit from 23andMe or buy one at Amazon, Target, CVS or Best Buy. You’ll purchase the kit from the retailer for a small fee and then make a separate payment to 23andMe for the remainder of the cost of DNA testing.
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