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I sent out our kits four and a half weeks ago. The tracking information is unavailable and the customer service was completely unhelpful. They don’t care about helping me find my shipment and only wanted to send a new one and make me wait even longer. Only one solution to an issue that has probably happened before. They also didn’t refund me the correct amount. They only want to make money at this point. I was so excited to learn about my ancestry. I’ll just try a different company. If you order pray nothing goes wrong because they WILL NOT HELP YOU.
1) They lie and say they are in California until one tells you they are in the Philippines.
3) They do not listen nor do they care what you have to say… No supposedly escalating your issue will not help you as the supervisors are unprofessional.
4) They lie about the procedure.
5) There is no other easy way of contacting the company so Customer Service agents and reps get away with their unprofessionalism as no senior management will ever know.
You might as well beat your head against the wall as it would be more fun!
The test is OK, as advertised, but it doesn't provide me with new knowledge about my ancestry. I already got the same breakdown from other sites, so this was a bit boring. I am interested in my more ancient past now for my research. I took the Bronze Age DNA test (GenePlaza), which was a lot of fun, but I want to learn more. I am happy if anyone knows companies that provide home ancient DNA tests.
I've had an okay experience with this site, but I signed in today and some random person was put in as my maternal grandmother! I knew my maternal grandmother and all my grandparents and great grandparents. This person is in no way even related.
Asked for a refund for a test my mom paid $125.00 a extra genetic results. Thought it would goes off of her DNA, not so fast. You have to do a survey and your answers are based on what you click on. It isn't personal like they claim it to be. Nothing in the "genetic results" showed anything pertinent to her. Called to see if we can get a refund, customer service was extremely rude. You cannot talk a supervisor due only being emailed, that definitely shows something on their company. Will Not Do Business Again!!!
The original results made sense, fit the general profiles from known ancestors and countries of origin. Then some time later new results were posted because, as it was explained, new algorithms were developed. They changed my mother from her mostly Germanic background to being 57% Norwegian. My father remained nearly 100% Norwegian. I'm extremely grateful I received the first review so I remain certain I am related to my 5 siblings! It should have bothered the company to have such a dramatic change. I suggested an error but they're absolutely sure that's not possible. They should be horrified that either their database was worthless to begin with or someone has done a horrible job with the analogs.
My wife and I purchased 2 kits in Nov of 2021 to better understand our family genetics/history as well as that for our kids. Mine came back with great information. My wife's came back as "analysis is unsuccessful". The company sent a replacement kit which she completed the same way I had done mine and sent it in. Once again, the test was unsuccessful. I called and spoke with customer service about this in an attempt to get a 3rd kit for either my wife or for our kids so they can see their complete family history. 23andMe said they cannot send a 3rd one and that we would need to ask for a refund on their site (which is broken and not allowing refunds) or buy a new kit at the full retail price (not the discounted price we purchased both kits for back in Nov).
Needless to say, having only half of our family history for our kids defeats the purpose of purchasing the 23 and me kits in the first place. The company doesn't seem willing or able to help rectify this situation and either send another kit for my wife or kids. When the analysis works, it is great information. However, the ability to help ensure that the kits work properly or when there are issues, to be able to resolve those is why I am giving this a 1 star review.
I paid extra for the health part so I paid $169 dollars. I did Ancestry and 23 and me on the same day. I had them both pulled up on my computer to pay for the subscriptions but my computer rebooted and the offers to both disappeared. I canned ancestry and explained to them what happened and they fixed the issue. I called 23 and me and they basically said that they didn’t have that kind of deal for the membership and I told them it was literally just on my screen and my computer rebooted and it disappeared. The guy basically called me a liar saying that that doesn’t happen. I have emailed them 3 times and have gotten no responses from anyone from either email that they have. I paid all this money and can’t even see all my results because some of them are locked… I’m just going to stick with ancestry and have my family do that vs spending money on 23 and me and they don’t even care.
This company DNA test is totally inaccurate. My mixed-race genetic ancestry showed with more than 1% Native American from my mother side, this was totally unexpected and felt it was a joke, because my mother immigrated from Asian just 25 years ago, no one from her family had lived in American ever, if I have more than 1% Native American, my mother would have enough % to claim as Native American heritage. I also had substantial amount French/German from my father side while my father and my full sister had none, how could this happen?
Even though 23andMe’s "findings" on my DNA are wrong, but 23andme still had the nerve to refuse a retake to verify their results or a refund. 23andme knew my result was inaccurate but did not want to admit there is a problem with their testing method by providing second test. Basically, 23andme only cares selling their test kits, not test results. This company is a totally fraud. So please stay away from this company, do not waste your money to purchase DNA test kit from 23andme, go somewhere else.
I ordered a 23andMe kit in Dec 2021, at the same time we ordered Ancestry kits for other family members. The Ancestry results have been back for weeks. The 23andMe results are stalled somewhere. At first I got updates "We received your kit", "Your kit was sent to the lab", "We are genotyping your sample." Then nothing. For weeks no updates and the tracker on the site has not moved. It is well past their longest projected time. I just spent far too much time on chat with customer service. They could tell me nothing and kept repeating the same information back to me that I had supplied at the beginning of the chat.
Long story short, they have no idea where the sample is, when it will be finished, or anything else about it. They can merely tell me that it "usually takes X amount of time." Of course this time is well past. I asked for a refund so I can just order from a different company, but because it is already "in process" they refuse to refund. They offered an upgrade to get more information... which would be great if they had any information at all about actually GETTING the results. My next step is to try and do a charge-back but it has been so long that I don't know if that will work either. I do not recommend.
Scam low Accuracy. 23 hours ago. After you take the test you're told it’s a 50% accuracy. Unless you have your siblings and parents test also. One must be a male. Every page of the info you get with your test is a advertisement letting you know your Whole family should be tested. I have tested with other companies without having my whole family tested. And got much more accurate info. The DNA matches are so distant and none have trees or any information that can help you find any family member you may be looking for. The only close matches I got, I already had.
23andMe have now sent me a new kit to replace the incorrect one I sent.
Warning about this company - so far really bad customer service: I bought 2x ancestry and traits kits for my parents for their birthdays and 1x ancestry and health kit for me - all 3 arrived at my house without any labels on them identifying which one was which. I wasn’t sure if it was possible to assign which one I wanted after I had sent mine back to the lab. So I used and activated one of the kits and checked the app to see what I should do next. It looks like you have to send a kit specifically assigned to ancestry and health, impossible for me to know since there was no sticker labels on the kits I received.
I’ve sent numerous emails to Abby at 23andme’s customer service email but have been told there is nothing they can do now I have sent the wrong kit back to them. I think possibly 23andme made a mistake when sending me my kits as I can see on their Facebook page that some people have put photos of kits with sticker labels on identifying which kit is which - I have sent 23andme photos of the kits I received (that don’t have any labels)
Normally if a company makes a mistake - in this case the kits did not have stickers labelling which one is which - good customer service would rectify this - I suggested they send me another ancestry and health kit so I can do what I paid for but I’ve not heard anything back from them - I sent an email on Friday, and yesterday and both have been ignored it seems.
I did a previous post on their Facebook page saying this and the response was to send a message to their customer service email (this had already been done). Be careful with this company - I made the mistake of spending £300 on 3 kits - I hoped for better customer service to sort out this labeling error by them. At the moment I feel I’m being ignored.
I have relatives in the US and Europe that have taken the 23andMe DNA test. After reviewing the related people based on DNA results it is evident that the Canadian test and results do not include people/family from Europe and the USA. Relatives in both regions compared results and we could not find these relatives having taken the Canadian test, likewise the ones that have taken the European and USA test could not find Canadian relatives. For instance in both the USA and Europe I have many 2nd and 3rd cousins but yet they do not show up on my relatives list and I and my son do not show up on theirs. It is clear these three data bases are not shared and melded together. Example Krzysztof ** a second cousin living in Vienna does not show up as a relative and visa versa. Also many of his relatives, that are mine also do not show up on my DNA relatives.
Be careful with this company. Don't waste your money. Finally they sent me my report with a single line of information where I came from, without any demographic detail. I wrote to them requesting a refund and they tell me that since I already received the report, they cannot give me a refund. They also told me that they have not been able to determine my geographical background. So what is the test for if you can't get that information? In my opinion, it is a hoax. Stay away from this company.
AVOID - They got my medical history wrong. Familial conditions I am ‘unlikely’ to get I have. My uncle succumbed to it. They said I am unlikely to get Haemachromatosis. I have it. My uncle succumbed to it. They ripped me off disrespecting my deceased my uncle. Asked about my family + me + sent back same information. It should be a blank slate. SNAKE OIL SALESMEN. AVOID.
I feel completely misled by this company. I got my DNA analyzed five years ago and the technology since then has rendered those earlier results completely irrelevant. 23andMe will not update the results for free or re-analyze them for free, plus, like with everything nowadays, you sign your rights and privacy away when you utilize their service.
I purchased a kit for me and my wife 2 years ago, we were astounded that we were, after all, the ancestry we had believed all of our lives, and that the DNA test we did with Ancestry.com, was a fraud, as we had suspected when we got our results back from them several years ago, saying we were Romanian and Ukrainian, we are Irish and Italian, as the 23andme results showed. For years now, we have been getting updates about health problems we could face, and lo and behold, those things happened to us. We are very grateful to 23andme for their continued support.
Easy to use features and notifications allow you to learn when new relatives join. The breakdown of my ancestry was very detailed and interesting to explore. Learned of background information and how it correlates to other family members.
Excellent for searching for long lost relatives, family tree building, and some, but limited, genetic proclivities and risks. Also very good for learning about genetic science and many genetic disorders. The layout is easy to use and well organized. The main limitation is the data base (number of users) size, which is not nearly as large as Ancestry.com.
It is a very good website...You can either order the kits online or find them in certain stores...Kits are very easy to do...Clear and simple instructions...Results are delivered to your email inbox...You are invited to partake in optional screenings.
I've used both 23&me and Ancestry. Both are good for what they are. Ancestry seems to work well for genealogy IF there are others in the tree that have entered information - friends of ours tried Ancestry and really didn't get much. Whereas 23 is geared more toward medical issues. I really think it would be better if these tests did Both.
The 23andme database base me upon the results of people of another race because I have 11% of that DNA. The physical traits they match me with are usually of native Europeans from West Europe. I was told it was unlikely I had curly or coily hair despite being 88% of African descent. I also regret handing my genetic information over to this company because of how they hand information over to government agencies and want to make more information public. It can be used to find criminals, but people in power with bad intentions can use genetic information and this company hasn't been firm on telling their customers they will fight to protect their information from a person or persons with a lot of power.
I ordered a kit from 23andMe and done the test and sent it back. While waiting and waiting with no answer I call the company and they have absolutely no record of having my test back and I am so highly upset over this, because my DNA results could be anywhere and used for Lord only knows what so I would NOT RECOMMEND 23andme EVER.
I think the site is thorough and well thought out. It has an abundance of information that is very insightful and helpful. I did have a little difficulty finding a couple of the areas of concern, like the "family tree". I also would personally like to have a "quick link" to an area specifically for immediate family. With all of that being said, I was still very satisfied and impressed with the technology and the thoroughness of the information provided.
Some of the testing they have conducted are specific to certain ethnic backgrounds and are, therefore, not relevant to my ethnic background. I was disappointed that the research was only specific to my maternal background. I would have to actually have a male member of my father’s family connect in order to get that info. My father died when I was four, and my paternal half-brother and I are not close (we’re not close, and he would never go for 23&Me). Discovering info relating to my paternal heritage is what was most important to me. I wasn’t interested in “connecting” to find more family. The thought of finding even more ne’r do wells on my mother’s side of the family does not appeal to me.
The continuous requests to complete and update health information gets to be a bit much at times. I know they need the data to make the system work, and I have kept up w/ it. But, if you sign up, you really need to understand that you must contribute data in order to make the system work. Overall, I have found the info on 23&Me to be appreciable, despite not finding it overtly specific to me.
Our Great Grandmothers' Mother and Father migrated to Duluth MN from Helsinki Finland while they were about to give birth to our so Loved Grandmother. If they hadn't none of our Family would exist. Since 23andMe we have connected with family from all over the World. I only wish it wasn't so costly. I'd buy one for all our family and friends. Incredible dna testing. Which they continually update!
I loved learning about my DNA and where my ancestors came from. I also like the follow up questions and surveys. There is always something new to learn and 23andMe keeps me informed. 23andMe stays on top of current topics.
I was not very satisfied due to the inconclusiveness of the test, and the delayed response on results, but it was comprehensive enough to begin the genealogy tracing and racial background started with the initial and final results from said testing.
Apparently comparable to Ancestry.com. It would be nice to have a bit more drill down, you know, more detail into specific regions of my background. But, it is what it is. I was deciding between the two major companies but got this one as a gift.!
I bought the 23andMe DNA test when they were first offered, and I bought it mainly for the health insights. I like both the health component as well as the ancestry component. I found them both interesting and informative.
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