Sleep Number Reviews

Last night I went to a local Sleep Number store and talked to a saleswoman. She said I should try calling customer service again. I couldn't believe that store was packed with people and several were buying. WOW! So I again pulled my bed apart and I noticed black mold on the air chambers. This is the first time I have noticed this. I have noticed that this is not the first time people on here have mentioned the mold. As I look back I have had issues with sinus problems. I called Sleep Number and told them about the mold and they immediately transferred me to another person who said they would send me new chambers and new foam. I would have to send back the old chambers at their cost. They seemed eager to get old chambers back with the mold on them... Hmmmm. They assured me that the mold they have tested has been a harmless house mold. I am thinking of having the mold tested myself. Has anyone else had it tested?

At this time I also told them about the trench in middle and sagging sides and was told to check the foundation for sagging beams. So then I totally tore down the bed, and yes the cross beams were bowed and flat pieces were also warped. I then called the customer service again. They were very nice and said they would send out new foundation but I would have to send back old foundation at their cost. I then told them about the inside of the topper fabric is torn and thread bare therefore causing mattress to lose shape and hang over foundation. I was told that it would be under prorated warranty and it would cost $285 plus tax and shipping and I would have to pay to ship back the old top.

Today I got to talk to the supervisor AJ after once again bending and stooping and taking the bed apart when I finally found a bulge in the side piece. So I asked AJ to send someone out to fix this problem and was brusquely informed the bed was out of warranty, but that they will send the part of the bed that bulges by mail but that I must install it. When I explained that my husband and I (my husband is 79 and has a bad back) are too old to lift the bed and take off the old part and I needed help, he said I would be charged $159 for a repair man. The company installed the bed, and the installers should have caught this faulty part, but the company will not send someone to fix this problem. I would be ashamed to work for a company that has such shabby policies.

I called the home office in Minneapolis (Bill McLaughlin is the CEO) and his assistant (Chad, employee #** and it was his choice to tell me his employee number; I didn't ask and he was not very nice) had a very canned statement about the repair of my bed and it was, if it's broke and you can't fix it, TOUGH! They are happy to send out parts but if you want someone to come fix it they will call the people that delivered and set up the bed and it will cost $150 each time they have to come out. As far as the comfort of this bed; we have had it about a year; it tends to sink in the place where you lay and then there are higher places on each side of where you lay so if you don't get right back in the rut your body had made you do roll back into that spot because of the hill on each side of you. My husband is terminally ill with cancer and I purchased this bed so he could hopefully have ultimate comfort during his struggle - it was a bad/expensive idea. Keep this in mind if you are thinking about purchasing one of these beds - folks, they are NOT WORTH IT!

PS: The problem with my bed is the chambers will not hold the air. We put it on the setting we want and in a few days the air has gone down. Even if they sent me new chambers, they come in a small box; I would have to inflate (?? how) them and on a King Size bed, they are huge once inflated, disassemble the bed (zippers padding, foam), put the chambers in the bed, reassemble the bed - it's a lot of hard work. IT TOOK TWO YOUNG MEN TO ASSEMBLE THE BED TO BEGIN WITH (and that's another story. They knocked a TV off a table with one of the air chambers when they installed the bed and caused over $1,000 damage to my home). What makes them think that a disabled person could do this alone.

I notice that almost none of the reviews I have read here specify the model of the user's bed. I suspect that most of the people complaining here purchased a model 3000 or 4000 which are substantially inferior to the 5000 and 7000 in overall quality and comfort. I could live with the bed for quite some time without the pump because you can cap off the mattress with the provided caps and you almost never change the setting after you find your number. I also, have never had a problem with the center foam bar sinking, although one generally does not sleep in the center of the bed. Lastly, I strongly recommend the memory foam inside the zipper compartment of whichever bed you get and particularly the lower models. The plush top and memory foam probably made all the difference for me.

I called and they said I could send in pictures of the bed or have a technician come look at it for a charge of $170.00 (Please remember that this is a $5000.00 bed). I agreed to that because if they could fix it or tell me what to do, it might be worth it. Well, the technicians came and looked at the bed and they said that they never saw this happen before except where the person sleeping in the bed was a 400-pound man. Well, neither my husband nor I am that heavy. They said that in that case, the pillow top was replaced. I, then, called back to the service center in Minnesota, and they said that normal wear and tear was not covered in the warranty. I told them that the bed was less than a year old and it looked 20 years old, and I felt that I was sleeping in a hole all the time. They said that there was nothing they could do except I could fluff it with a vacuum cleaner or unzip it and shake it. Well, I did both and it looks just the same. So, here we are with a 1 year old $5,000 bed that we are very unhappy with, and the company will not do anything about it even though their technicians said that they probably would replace the top. I can't believe their service, and the fact that they charged me for not making the problem right.

I called the store where we purchased the bed on Jan 9, 2009 and at first was told by our salesperson that we could "exchange" our bed, but he would have to call and see what he had to do for us. We explained to him about the bed losing air and that we hated the split king and just wanted a regular "flat" bed. We were then contacted by customer service and were told we could not "return" the adjustable frame. We could not believe this!! We were willing to even go to a 9000 series but we did not want the adjustable frame. They too said we had signed indicating that we understood the adjustable frame was non-refundable, not true. Our copy of the receipt did not have our initials on the waiver either but the store said they had a copy with our initials indicating we understood adjustable frame deal. I then called again and spoke with the manager of the store, Connie. She said she would email someone at the company to see if she could help.

We kept calling and she came up with one excuse after another about not hearing from CS on anything. The last time I called, we were informed the store where we had bought the bed was no longer in existence and were forwarded to a centralized Select Comfort, where the man connected us to Customer Service and I spoke to a "supervisor" after being disconnected twice. This person, Chad, said the non-refundable policy was understood by us and said he could call one other person the next day and call me back, no names mentioned of course. He did call the next day and left a message even though I gave him my work phone number. Said we could not return the whole bed, we would just have to get another 5000 series mattress like they had originally told us they would do, with a delivery charge.

Chad also told us we could write the person who wrote the policy, Chuck ** I believe (spelling may be wrong). Looks like we are stuck with a 5600.00 very bad purchase. I agree, they do not explain the return policy at all, and do not stick behind it. Think about it, they say adjustable frame is non-refundable in the 30 day trial, well who would order the frame then?? We also argued that we did not do the trial, we outright purchased the bed, they did not care. The sales person did not inform us of this clause like he says he did, as does the company. I am still trying to get the 9000 series but doubt this will happen. We were willing to upgrade and they still denied us. We just got the run around from them and no help. Whatever happened to customer satisfaction?

After about three years my bed began leaking air. Every night I would have to pump the thing up to about 95% in order to sleep. About two months ago the remote and pump both stopped working. I have moved twice since I purchased the bed and was unable to find my warranty so I pulled the warranty on these beds up on line. What a shock to see how much is not covered after time goes by and what a sizable amount you must pay for replacements parts. My friend had already given her Sleep Number bed away several years ago and bought a memory foam mattress (which was what I had wanted to begin with). I decided right then and there that I was not going to spend another penny on this bed so I purchased a 12 memory foam mattress from Sam's Club for $578 shipping and taxes included.

I am very pleased with it so far. When I took the Sleep Number bed apart I found black mold growing all on the mattress itself, the foam topper and the mattress casing. My advice to everyone is to write this off as a learning experience and before you buy any gimmicky thing you should happen to see on TV check the complaint blogs for that item. Believe me, they are out there and it has kept me from spending my hard earned money on useless contraptions. One last thing, think about buying a regular mattress or memory form. If Select Comfort should go out of business like the other big name stores, you won't even be able to get replacement parts.

She then referred me to the Returns Page on their website and said that it's clearly stated there that the bed MUST be used for a full days before it can be returned. I went to the web page while still on the phone with her, read the language of the online agreement, and disagreed with her immediately. The language doesn't say anything about HAVING to keep the bed for a full days. It says, quote: "If, after sleeping on your bed for a full 30 nights, you are not completely satisfied, simply call us toll-free within 45 days of delivery to arrange its return", end quote.

I told the service representative again that we didn't want to keep the bed, that we didn't need an additional 3 weeks to decide, that it had already been disassembled and that I wanted to send it back, period. I told her that I no need or reason for storing their product in my home for another 3 weeks. She would not change her position. I was then connected to a supervisor, who simply told me the same thing and also tried to do some selling, telling me several times that it often takes 30 nights to adjust to the bed. I repeated what I had told the representative ... that we didn't want the bed, didn't need more time, didn't want to sleep on it again, that it was already take down, etc. This made no difference to the supervisor.

I'm not sure what Select Comfort is thinking by holding on to this absolute 30-Day Rule, but it certainly goes against the grain of good customer relations. Do they think we're going to set the bed up again and simply change our minds, even I repeatedly said that was not the case? I have to assume that Select Comfort is earning interest on the income derived from trial customers and wants to hold on to that money as long as possible. In any event, I cannot get a return authorization for another 3 weeks and will not be getting a refund for 2 weeks after that.

Buyers Beware, not only of this absolute 30-day policy but also of the fact that the bed is very cheaply made. This is one of the reasons we wanted to return it. In no way do the materials that are used to make this bed add up to several hundred to several thousands of dollars. The Select Comfort beds are comprised of nothing more than inflatable canvas rafts, some cheap foam edging, and a very cheaply made mattress covering. The pump used to inflate the bed is probably the most expensive part! And even that's cheap in construction! What an experience!

We live in Michigan. I can sleep with just a sheet and not get cold. That is sad. Some may say 30 days to return. By that time I was just figuring out what was causing the night sweats. Too late, so sorry for you. Why do they not tell you about the heat the mattress holds from your body. It is like sleeping on a rubber mattress. They should warn the consumer that you may experience night sweats before you buy! My back never felt any better. I slept worse than before. We spent thousands of dollars on a sweat box.

New buyers beware, the company only covers 98% of the cost of the pump in the first 2 years, after that only 72% ($114.83 with Tx & S&H) with 4% reduction every year after. Do the math, you may be better off getting a body massage a week for the rest of your life. Oh, wait!! Maybe the pumps are not made for uncomfortable customers who actually can't stick with only one pressure setting because the bed is not any more comfortable than any other.

I would have not known about the defect for years if I hadn't been moving the bed to another room and noticed it (shortly after the 2-year initial warranty period). I am disappointed in the product, but not nearly as disappointed as I am in Customer Service. The bed idea was essentially good, but more time and experimenting should have been done before selling it.

Don't be fooled by spending a lot of money on a bed which is basically foam rubber and air mattress pads. Also, it can be hot. We had to try several mattress covers to eliminate it retaining too much body heat. The concept is great but apparently the inherent defects are not fixed. Compared to others, I am lucky to not have mold, have a pump that works most of time and no leaks. My advice - DO NOT BUY THIS BED! I would love to join a class action lawsuit.

So, if a motor for the bed after the two years is up and it is still over $100.00 almost $200, what happens in a couple of years when it breaks again and again and again because you know it's going to. I seriously doubt that motor costs them that much but yet they say they are giving you a discount for your warranty. Not to mention the air filled piece of crap mattress that has been replaced and needs to be replaced again.

For anyone looking to buy a bed, GO TO your local bed dealer and spend half of what you would spend for a Select Comfort or even less and TRUST me, you will be happy. BUT if you would rather not listen to all the complaints that people have written about this bed and buy one, I guarantee you; you will be next in line to be writing and venting about what a mistake you made and that the bed was nothing other than the image they painted for you that made you buy the bed in the first place. WHAT A MISTAKE to buy this bed.

Select Comfort: Sorry guys...I called you and gave you a chance to respond, but your answers were all about spending more money with you. A hybrid bed having an air chamber surrounded by more traditional mattress construction would be much better.

When you buy these $1,000+++ beds, be aware that you are not getting much more than an air mattress, a bunch of foam, a plastic foundation, and a mattress cover that will wear out. If you are okay with spending the money on something that will last three or four years, then go for it. And some folks will be okay with that. I was hoping for more durability. It's NOT a lifetime or long-term sleeping solution. Oh...and my $100+ pillow from them is useless after six years. Spend your money on down or some other foam pillow for less money.

To repair our bed which we paid over $4000.00 for, we must now pay an additional $400 plus shipping/handling and freight charges to correct our problem and on top of that we have to hire someone to install it and pay that fee as well. So we are out another $300 to correct something that should not have broken in the first place. This was bought for comfort and at this point is anything but. We trusted the salesperson and their "selected" customer satisfaction reports that we find out are rewritten by the company as they see fit. We have no recourse other than to write a notice here.

We are on a fixed income, have lost our retirement in this cesspool of financial chaos and with no "bailout" for us in sight. We are stuck with a useless, non-functioning adjustable bed. The sad thing about all this is my wife goes in for surgery tomorrow and could have benefited from the bed had it worked properly. It is a shame that companies such as LEGGETT & PLATT are allowed such freedom to take advantage of consumers under the cover of a twenty-year warranty that is bogus.

Well anyways, we bought the bed in July of 2008 and cancelled a week later. I started getting bills in the mail for $4,500 from GE Money Bank. I was thinking it was all squared away and cancelled, so I called GE Money Bank. They said that Select Comfort had never sent them the credit for the bed. So I called Select Comfort, and they said they would send GE Money Bank an email and the credit.

Another month went by, and I'm still getting bills for $4,500 plus interest and late fees, so I called Select Comfort again. They said they will send the credit. Now we were getting into September and I'm still getting bills from GE Money Bank. Finally, Select Comfort, after three months, sent over the credit for the bed only, not the FINANCE CHARGES AND LATE FEES that had been occurring, so once again, I'm getting a bill in the mail from GE Money Bank for $600. I wondered why, when my comforter and sheets were only $215.00? They said it was all LATE FEES and finance charges, because I was not making a minimum payment, but why should I make a minimum payment on an amount that I don't even owe?

Well, I refuse to pay the $600. I offered to pay $215.00, which is what I owe for the merchandise, but they will not take the money. They refused it and said they will settle for $390. So unfair. I've called both places. Speaking to Select Comfort supervisors, they said there's nothing they can do. Well, yeah, there is: why don't they pay for the finance charges and late charges on my account, which all accrued because they took three months to credit the account?

I'm on the verge of a nervous breakdown over it, and to top it off, I CAN'T EVEN USE THE MERCHANDISE BECAUSE THEY WON'T EXCHANGE IT FOR A KING SIZE COMFORTER. My boyfriend and I now have all of these on our credit report, and we are now being hassled every day with phone calls from GE Money Bank. The amount just keeps going up and up. DON'T EVER DO BUSINESS WITH THIS COMPANY.

We will send out the replacements in 7 to 10 working days. After asking to speak with a supervisor (which was refused), I was told it would be expedited - meaning 5-7 business days. Expedited when I am sleeping ON THE FLOOR means same day delivery. Living in an apartment, I had to take a day off from work to receive this shipment. Now I am looking at another leave day to receive the replacement parts. Four simple pieces of cardboard protecting the corners of the panel pieces would have eliminated all of this wasted time, effort and fuel. If this is the best they can do, from day one, I can only imagine (well I've read some of the above complaints) what I am in for in the future.

So we were happy to receive the new foam piece and thought this would solve the trouble we were having with rolling to the middle of the bed and feeling as though we are sleeping on a hill. It did not. It is still awful! We hate this bed and we have now taken the mattress out of our motor home and put it on TOP of this entire bed. It still doesn't help! I am still sleeping on a hill and having terrible back problems. Both my husband and myself are. I also do not sleep well at all. I dread having to go to bed at night. We were going to call Select Comfort again today.

I was looking up their phone number on the computer when I ran across this site. Now see we are not the only customers dissatisfied! We were just discussing it and we are going to file complaints about this bed and go buy a new bed today... NOT a Select Comfort!! I would never recommend this bed to anyone and I cannot believe Lindsey Wagner would advertise to sell such a piece of garbage! All we want is a good night's sleep.

So he says to customer service, "This is a rare issue," which I know he was lying because I had already read the complaints before I contacted him and I also told him I just read this is a revolving issue. He says there is nothing he has heard. So I called customer service and I told the lady there I felt like there wasn't any support in the middle if it were sagging in the middle. She says, "No, that's not it," and she also says, "If the other person is heavier..." So I say once again, "So what I said was right. There needs to be more support in the middle to take care of that problem." She then says, "Well, I will send some more foam and put that under the heavier person and it should take care of the problem." We will receive that she says, in 5 to 7 days.

It's the first night to sleep on my new 6000 and they say you will wake up refreshed and have slept like never before... I had the worst night. My back hurt and I tossed and turned all night and the smell was so strong it was unbearable!!! I suggest not buying this bed. It's not worth the money. I knew I should just have gone with the Tempur-Pedic like I originally wanted. BEWARE; THIS BED IS NOT WHAT IT'S CRACKED UP TO BE!

Select Comfort should change their advertisement that it's a great bed, when all it does is give you backaches! So we should advertise that if you want to keep a terrible back pain all the time, buy a Select Comfort bed! This type of bed is really for the birds. I will never buy another one and would not recommend it to anybody. We bought ours for $1,500 too and it's out of warranty, but still the company should find a way to solve the problems.

Unlike a regular bed, there was no longer a right or wrong side of the bed to get up on!! As for the dual controls and choosing your sleep number, that seemed to be a nightly challenge. The numbers did not remain consistent in that what was perfect one night, was no longer perfect the next night. Also, the numbers seemed to slip during the night. I don't recall ever finding the right number for us. We did not have any mechanical issues with the bed during the 90 day trial period, just oddities that were not in a regular bed. Since we could never seem to adjust to it, we returned it sometime during the trial period. Sure hope some of you folks did not get our bed as a recycle!!!

Well, at any rate, now that we are older, heavier and have more aches and pains, we are considering the unthinkable. Yes, we thought we might give it another try!! However, we will heavily reconsider this after reading all your complaints. It sounds like the basic construction has not changed or improved as we had hoped. In fact, things sound worse to me! I guess for now, we will continue to climb the small ladder to our current king which is hard as a brick, but laden with inches and inches of extra foam and padding. We shall continue to dream the impossible dream of a good night's sleep! Happy New Year to all and to all a good night!!

We continued to sleep in the Select Comfort his neck after surgery in less than 8 months started to act up again. He was set up for lower lumbar back surgery. Two weeks after that surgery he started having problems walking, his balance was so bad I would find him flat on his back due to his balance. He hit his head so many times on concrete and hardwood floors he had to have so many stitches. His doctor was referred as the best orthopedic surgeon in Southern CA. It finally got so bad the paramedic had to rush him to the hospital.

He was in the hospital 42 days. He could not get out of bed. He was 57 years old and on the 40th day they had to put him on life support. After all those falls they scanned everything except giving him a CAT scan where they found damage from the falls that caused brain death. I did not believe the Select Comfort was the problem until the same areas that hurt on him have become unbearable on me. I'm still have the Select Comfort but, I have tried the 3 other beds with no help. The doctor said the damage was already done. I may be able to get surgery that could help and is non-evasive. What did I lose besides my best friend, love of my life. I'm now on Social Security Disability. My husband's death ended his income leaving me financially in hard shape. Not being able to work. There is a strong chance I will lose my home of 14 years.

I called the Select Comfort customer center and I must say that both Wendy and John were friendly, professional and concerned. They are sending me new insides which they assure me have been treated with a non toxic mildicide and they say that if I find mold in any other area, all I need to do is call and they will take care of it. I may have the mattress cover and the rest of the padding tested although I am sure a good HEPA vacuuming would take care of any spores which may linger there. Good thing I know people in the mold business. I am not ready to give up on my Sleep Number bed but if the illnesses continue, you can bet I may seek legal advice and proceed with a bodily injury suit if my doctor and I connect the dots to the bed. And yes I am taking a tape sample and photos of the mold and affected areas before I send them back!

Got deployed to Iraq, so had to leave it in limbo until I returned. I emailed them when I got back, now the rep tells me the pillow top is compressed, which is normal wear and tear and not covered under warranty. He also said that I had mentioned this to them, which I never did, as I said, I was deployed to Iraq in the middle of the negotiations. I am now in contact with the BBB of Minnesota, and will also be writing the Minnesota Attorney General to see if they can help. I chose this pile of crap over a Tempur-pedic, looks like I made the wrong choice.

I could have gone to a conventional bed or a memory foam for the same money and gotten a better product. Their customer service sucks. When we first got the bed I would have and did recommend it. Now I am regretting that and I hope that nobody I spoke to went ahead and bought one. No mattress should start to fall apart in 3 years. This is a joke.

$4,000 for a bed that is broken in 2.5 years. We have had problems since purchase. At first the parts were replaced no questions asked, but now, they want to charge me. I AM NOT GIVING THEM MORE OF MY MONEY! I have emailed back and forth for months and months and months... ANYONE OUT THERE WANT TO FILE A CLASS ACTION SUIT?? Please contact me.

Again I called Select Comfort and got a rep by name Chris. Seemed genuine and we tried to troubleshoot problem, to no avail. Then he tells me it must be the pump and my cost will be $450. I was about to smack him through the phone when I noticed the power cord connection into pump was distorted. Evidently when bed was setup they damaged the cord and it broke. Well I'm spending the $6 + S/H ($11) and hopefully the expedited delivery will have the bed working by... Xmas? Guess what if it doesn't work right then I will have a 7000 series for sale on eBay. Though I'll probably have to pay someone to take it.

If you own a bed and have a similar failure, maybe you can get our old pump. No extension to the Warranty, no knowledge of where it's been before it lives next to your bed. Of course, it would have been repaired by the crack service team at Select Comfort.

What they did not tell us that that is only for 2 years. Then you can end up paying 68% or higher for replacements. Please note: Select Comfort just recently added the information about the only 2 year coverage. They did not explain this before. They are very deceitful. Bottom line: Our bed still leaks air (which Select Comfort says is normal but forgot to tell you this when you purchased it, again deceitful). The pillow top is shifting. My Husband has his side set on level 50 and wakes up on a setting of 15.

I had cervical and lumbar surgery and thought this would help my back but have more problems than before, especially when the air will not stay in it! We have complied to everything that Select Comfort has asked us to do over the year and the bed still does not hold air. It is their fault that they kept us on the line/hook for all these months to keep testing components/parts at their request. Now they say we had the bed too long and we knew the contract was a 30-day only return policy. I think this is unfair when we have been calling them to let them know the bed was not up to standard quality or even the quality that they advertised it should be.

When we started all of this replacing of parts, we asked what if none of this works and our 30 days is up. They told us not to worry, that they have a record of all the complaints and would honor it. Well, I have called and told them that we are done trying and are sleeping on our guest bed because our backs hurt so bad and to come get the bed. Now, they seem to forgot about honoring the track record of problems and tell me I am stuck with it and the $4,492.26 price. I put this on their credit card GE Money Bank for Select Comfort and have not paid a penny on it. I went thru one year of recovery for back surgery back in 2005 and now I am supposed to keep a bed that cannot even hold air. Please help me in returning this bed and a full refund. Even cars have a lemon law. If this is bed is not a lemon, then what is it?

The issues just kept on going from there, so we canceled our order. In the process of cancelling our order, we got charged $199.99 for them to come pick up our bed that got delivered incomplete (by the way still has not been picked up), lost our Chatum and Wells bed they picked up, and have completely wasted my Family and my time. I'm so disgusted in my experience with Select Comfort in the same breath I'm so glad we returned this bed, I feel sorry for people who are going to have any warranty issues if this is any reflection on how they run that company.

We loved the product and never had any of the problems described by others until the last few months. However, although we did not have any problems with their technicians, it was clear that they have a set script they go by, irrespective of the problem you describe. Getting a new pump is almost an impossibility and only after you have gone through weeks of sleeping on a substandard bed. I also understand that when pumps have been replaced, it is with reconditioned pumps and we would not be prepared to pay the pro rata charge for a reconditioned pump.

My husband and I both have back problems. I have recently had to have back surgery. Select Comfort are now wanting us to replace the hoses and are still not willing to consider replacing the pump or remote. As we have no way of refilling the air chambers once we uncap them, we have given up and bought a new bed. We are still going with an adjustable air mattress, but by a different company - one which has guaranteed the product for life and will provide service engineers should anything go wrong. I am very saddened by the way the company has deteriorated. It appears from everything I have read that neither their product, nor their service, is as good as it was 10-15 yrs ago.

Well 3 weeks later caps arrived for us to diagnose problem. On 11/18 I opened bed up (Thank Goodness I Didn't have Mold like others had) and prepared to cap lines. After inflating as was told, first line was capped no problem. As I took hold of second line, I heard a buzz of air and found that the connector fell apart into two pieces. On 11/19 my 24-yr-old daughter called and was assured that we would receive a new connector Priority Mail in 3 business days. I called today 11/26 and was told, "We sent it out 11/20, You should have it by Friday." Right. This causes a grave inconvenience as my wife suffers from severe back problems and has been sleeping on an improperly inflated chamber for all this time (We were told chambers were not interchangeable - so I wasn't able to give her mine). I guess we were sold a bill of goods (approx. $3,000) and their sales people were good at lying about their Support.

We have spent many thousand dollars on these beds over the years and have liked them a lot once problems were addressed, but obviously the Company's warranty policy has changed. This is not a warranty!!! It is a pro-rated discount and their 20 year warranty is totally meaningless. Read the fine print and know what you are getting. These beds have LOTS of problems and if Select Comfort today no longer honors their warranty - buy another bed!

Warranty concerns: On November 15, 2008 I called and talked to Jennifer at the main number (800-472-7185). I told her the bed started deflating a few days earlier and just yesterday it would not inflate and keep the air in on my side of the bed. There was a big depression on my side. Jennifer was nice and told me how to test where the problem might be. She walked me through the steps to plug the two valves to see if the mattress had a leak or if there might be a seal problem or pump problem. She said I should try to sleep on it for 24-48 hours and call with the results. She said if it deflated again it was a mattress problem and would cost me about $40 plus tax and shipping (this was at a 72% pro-rated discount). I was over the 2 year 100% warranty replacement period and now at 72%.

She said if it was not the mattress they would first send out a seal kit which would be free (no charge) and they do this regularly on issues like this if not the mattress. She said just to call and this would be the next step. She also said that if it was not the seals I would have to get a replacement pump and it would be $550.00 less the 72% warranty (or $154 plus shipping and tax).

The bed did not deflate noticeably over 48 hours and I called back. This time I talked to Shantrayah. She was not as nice as Jennifer and when I told her the bed stayed inflated she told me right away that I would have to pay for a new pump. I told her, "Hey wait, Jennifer said you would send me the Seal Kit for free first." Shantrayah said that Jennifer had no business telling me they would send the Seal Kit because it was NOT available for the 9000 model. She said I had no other options.

I am NOT happy with this product or how the warranty works out. It seems that many other customers of this product are unhappy for the same reason. The warranty only lasts long enough for the product to just go beyond the 100% replacement period and then you end up paying an overpriced fee for replacement parts. I also don't like the fact that one representative tells me one thing and then another tells me another. Who do you believe? I would not recommend anyone to give their business to this company.

My last point: unfortunately I did not connect the dots and realize early on that this product (a glorified air mattress bed) was causing my back, arm and shoulder problems. You can get a famous person to say anything about a product and convince you it is the best thing in the world for you and most of the time it is not. They just do a good and many times unethical sales job on you. I would love to get my money back on this one.

I ended up putting a comforter down the middle between the two chambers. It does help. But I love my select comfort bed and will not give it up. I bought it because I did have terrible back pain and it has been wonderful to me. There is a difference in setting when one person is in the bed and when there is two in the bed. I need to lower it by 5 when my significant other is in bed with me.

Since a lot of these complaints are pretty recent, I wonder if they just don't make them as good a quality anymore? If so, that's too bad. Kinda like the dryer I bought not that long ago. I would give anything to buy someone's used 10-20 year old dryer. My 25-30 year old dryer died on me. They definitely don't make them like they used to!

I would never recommend this bed to another person, it is just a bunch of foam and an air mattress that they advertise as the best thing since sliced bread. Just a horrible bed. Customer service has been good I cannot complain about that, I just opened up our bed to move it and found the mold, called them up and they are sending out a new bed.

No sending back any parts no nothing just sending out a new bed. I am very disappointed with them that they knew about this problem with the mold and never bothered to tell the consumers about it, just waited for them to find it. My husband has been very ill for over two years now, at least now I know why and hopefully the doctors will be able to help him, the fact that we have been sleeping on mold sickens me.

Simply put, the bed is simply a nicely made air mattress surrounded by foam of various densities and enclosed in a relatively typical mattress cover. I found the quality of construction to be equal to or better than my two Stearns & Foster beds that preceded the Sleep Number bed. Regardless of the quality of the bed, it has the same inherent limitations that any air mattress does: when under-inflated, the sleeper sinks down into the mattress (the hammock effect); when over inflated, the sleeper tends to slide off the crown of the convex (that is, fatter or taller at the top than at the sides) mattress. Careful inflation is thus essential.

Unfortunately, due to the fact that air expands when heated, the inflation of the bed varies with room and body temperature. While I think the pump should adjust pressures automatically, it does not, so I have had to adjust it manually during the course of a night or two. On the other hand, being able to adjust the bed to match my aches and pains is wonderful. And I do not expect the bed to wear out as rapidly as the aforementioned Stearns & Fosters (air, after all, does not wear out like inner springs do). To sum it up, I think its a pretty good bed.

So why are so many purchasers so very upset? Its simple: the bed is grossly overpriced. I received a quote of close to $3,300 for a Sleep Number 5000 bed from my local store. I simply was not going to pay that kind of money for an air mattress. So I bought one used on eBay. I paid $610 (including shipping), and have about $125 of wood and screws and a couple of hours of labor in the foundation. My bed is around 3 years old and has no evidence of mold, although I will take proactive steps to deal with that. I think I got a good deal.

But, had I paid $3,300 for the bed, I would have been absolutely livid. The prorated 20-year warranty would have added to my vexation. I believe many purchasers experience these feelings - feelings of having been cheated into paying a staggering sum of money for an air mattress, pump, a few pieces of foam, and a zippered cover. With that kind of expense, most folks would expect perfection, but the limitations air mattresses generally, a non-self adjusting pump, a crappy warranty, and allegedly shoddy customer service do not create a feeling of perfection.

So where does the money go? Advertising and marketing. Select Comfort issued a press release on October 22, 2008 setting forth its financial performance in the preceding quarter (as a company with shares traded on the stock exchange it is required to do such). That press release revealed some interesting facts:

Gross margins (or profits) were 62.2%. That means that over half of the money a customer pays for beds (and accessories) is for something other than the cost of the products themselves; sales and marketing costs were 52.2% of net sales; and general and administrative expenses (salaries, overheads, and whatnot) were 7.4% of sales. The 59.9% of sales, marketing, general, and administrative expenses ate up most of the gross profits, so the company did not make a significant net profit.

I think their sales strategy is flawed and I think the stock market agrees: $22.5 million would buy all of Select Comforts outstanding stock which is trading at $60 a share. I have read some nasty comments about its CEO, William McLaughlin, and suspect that he (a former PepsiCo Foods executive) dreamed up this marketing strategy. Based on my recollections, Select Comfort has driven up the costs of its beds over the last few years, and I suspect that's part of McLaughlin's grand scheme - and its not working (sales and stock values have been dropping for a while). So, I hope I have solved a bit of a mystery. My advice: buy it used or buy another brand (Its kind of gross to sleep on a used mattress, but you do it in hotels all the time!).

I checked them. They were tight - same issue. Called again, same thing, went back to the store. They even called their own customer service people/ guy gave the same thing biometrics/ heat like he was reading a script. They gave me another pump. Had to take the entire bed apart to hook this one up then it didn't work. Brought it back to the store. I then called the number in the brochure. They sent me another pump. This one was wired (I asked for it because the third excuse was maybe something was interfering with the wireless).

The woman on the phone told me the return would be $29.99, but to try the new pump they would extend my trial period. So like an idiot I did. It worked for about three days then the same thing. I called back to return it. Of course I hear their's does not do that, how great the bed is. "Did you try a second foam free of charge?" "We'll extend the warranty again." I said, "Forget it, I just want my money back." Now they are telling me it will be $29.99 per box and cost me over $100 to ship it back. I said I wanted them to pull the recording; they pulled it, called me back and said they listened to it and so did two managers and that the woman I spoke with the first time said $29.99 per box, so I asked to hear the recording. They said there was no way they could do that and I was stuck and they'd ruin my credit rating if I didn't pay for the shipment.

I want to know if there is any type of class action lawsuit against them in Virginia or anywhere else. I should not have to pay for shipping this junk back.

Right then the conversation took a turn. I was told that the power outage voided any warranty that I had and there was nothing that they could do for me now. I told him that there was no proof that the outage was responsible for either my TV OR my Select Comfort air pump. He told me that my unit would have been replaced until I told him of the power outage but that changed everything. I asked him just how much would a replacement pump cost me? I was told it would cost $450.00. I asked if I could just buy the parts I needed to make the repair myself? He told me that they don't sell parts. He wouldn't listen to anything else I had to say either. That was the end of the conversation.

I DID call back however, and talked to a different Customer Service person. I asked if this call was being recorded and she told me YES it was. I told her I wanted to get a message to her bosses. I then said that I was responsible for 10 to 20 of their sales by sending people to Select Comfort to buy their beds. I then told her that was now going to expose their racket and do whatever it took to take back 20 sales that I had sent to them. I want to get the message out to anyone who owns a Select Comfort bed. If you are going to call Select Comfort about a problem with the air pump... DO NOT ADMIT TO A POWER OUTAGE OR A POWER SURGE OF ANY KIND! You would also benefit from telling them that you DO have your pump plugged into a power surge suppressor power strip. DO NOT THINK THAT YOU WILL COME OUT AHEAD BY BEING HONEST AND UPFRONT WITH THESE PEOPLE. They will not be understanding, they will cut your throat!

I tried at first all the tricks mentioned here, adjusting the sleep #, giving it some time, then a different #, etc. I've given up on that though, and am resigned to misery until I can afford a new bed. My husband hates me to sleep on the couch, I hate sleeping in that bed....not good for a marriage either. I discovered that a co-worker's husband sells SC beds, and told her my story. She told me that the consensus where he works is the 9000 beds are junk. I wish so much I'd returned it within the 30 days, but I, like a sheep, kept on trying to find my number, that by the time I called the company to request a refund it was too late. Message: Friends don't let friends get a Select 'dis'Comfort bed.

17 days later, I called the store and informed them, we hadn't heard a thing and were referred to customer service. Customer service could not find the order via our phone number but did located it via the address. I was told the bed was in fact in the warehouse ready for delivery and transferred to the people responsible for delivery in our area. They stated they would have to call us back. The sale rep from the store called back and wanted to know if our check had cleared and if we had the cancelled check because they were telling him the check bounced!! Four calls later sales agent Les said it was resolved and the delivery people would be calling to arrange delivery. (I live 10 miles from one of their factories.)

On 3 or 4 Sep, delivery was set for 9 Sep. On 8 Sep, I sat at home all day awaiting their confirmation call. At 4:30, I called customer service and again they could not identify the order via phone number but rather via address. I was informed that I had cancelled the order the previous week! I had not talked to them on the date and time mentioned. I explained that the reason I was calling was to confirm delivery the next day. They explained that they had confirmed deliveries for Tuesday the 9th on the previous Friday. I requested delivery as had been arranged and was informed it would have to be rescheduled for the following week.

I called Les at the store and told home what customer service had done and said and stated if the bed was not delivered as arranged I was cancelling the order. Five phone calls later, I was told a vice president of sales or customer service would call the next morning. NO Call in the next two days.

On the 11th of Sep, I went to the store for a refund. I was informed no refunds were made from the store and to contact Customer Service. I did while standing in the store. Eli at ext ** handled the data and stated it would take 3-5 days to have the bed returned from the Local warehouse to the Main warehouse and then two weeks to process the return. I expressed my displeasure and informed Eli that I would ask for him on any subsequent phone calls.

On the afternoon of 16 SEP, up the drive way comes the Select Comfort Delivery Truck!! Senior you order de bed? Called Eli laughing. Can't understand how it happened da da da. Agreed refund would take an extra week or so.

10-10, Wife called customer service, was disconnected. Wife called customer service back, was referred to accounting. Accounting stated bed had not been returned yet and then disconnected. I called customer service. Mirtha refused to give me her extension or transfer me to Eli or a supervisor. At the end I was yelling. Redialed Jim at **, quite willingly transferred me to Eli. Eli quite willingly transferred me to supervisor ** ext **. ** put me on hold and when she came back stated she couldn't get anyone in accounting and would call me back by 5:30. I gave her my home and cell numbers. No call as of 11 Oct 4PM.

Lessons learned:

3. Keep complete notes on each and every contact with the company.

After that it would take 2 weeks to have our money returned. We paid by check, our check cleared the bank a week before we ever got the bed. So they are using our funds for a solid month before we are ever reimbursed. This very day is 10/3/08, we bought the bed on 9/20/08. So it will be most likely 10/20/08 before we ever see a dime. With state of our economy as such, how upset and fed up do you think we are for paying through the nose for an inferior product, not just bad service but no service whatsoever. I will tell everyone I know about this, and anyone I happen to come in contact with that would be in the market for a bed.

The company sent a new pump, new edge foams (which are incredibly cheap!!!!!!!!). As I was putting in these new edge pieces, I noticed lots of mold on top of the airbags, black spots. I immediately took the entire mattress and threw it in my garage. I was horrified at the presence of mold, and refuse to sleep on such a poorly engineered, cheap piece of garbage. I have sent numerous requests, in writing, for a refund, even a partial refund, of this product and have received absolutely no response.

I feel that this Select Comfort company is run by some of the most unethical people on earth. They could care less that their products are prone to mold issues, premature breakdown, etc. I didn't pay as much as some of you have, so I've decided to throw out this junk bed, and tell anyone who asks about my horrible experience with this company. I recently went shopping for mattresses at retail stores near my home, and spoke with some knowledgeable mattress salesman regarding these beds. The majority of them have heard similar complaints, and one of them went into detail regarding the cheap nature of these products.

About 2 weeks ago, I ended up falling in love with a Tempurpedic mattress, and had it delivered last week. Believe me everyone, this is such a better product, no sickening motors, no cords, pumps, airbags, nothing. Just a regular mattress. And, even though my wife and I like different firmness beds, we are both sleeping better now. I feel horrible for anyone who buys a Select Comfort bed!!

All in all, I was out about $350 to try the bed. The kicker was I decided to write a bad review on their website. I wrote it to meet all their requirements to ensure posting and gave them a one star review (out of 5). Come to find out, they never posted my review. So apparently they screen their reviews to maximize sales. I called the company to ask why and they gave me the run around. When I explained that I bought the bed based on their outstanding reviews that was obviously censored, I was pretty much told too bad.

I did not receive acknowledgment of my problem by email until July 28, and was told, You can expect the replacement pump to arrive via UPS within 7 to 10 business days. I did not. After contacting them several times by email, I received the pre-paid mailing labels to use for mailing the malfunctioning pump back. I did not receive a new pump.

After contacting them again, I was told, September 8, 2008, Thank you for contacting Select Comfort. I do apologize that you have yet to receive the comfort control system. I was looking into your file, I show that UPS has sent the pump back due to an address issue. Could you please confirm the address that you would like the new pump to be sent to. I apologize once again for the delay in receiving the pump.

I sent a return email confirming my address. As of this date, I have not received a new pump. Back pain and poor sleep.

I even asked if they had standard bed legs that could be inserted into the where the wheels are and they said they only had what looked like a large bolt with a flat end. (This will scratch the floor if it falls off the caster cup. Again Unacceptable. If I had known this I would never have bought a sleep number bed. I still can't get the bed adjusted for me and have not really had a good nights sleep in forever. I HATE THIS BED! I would never recommend this bed to anyone least of all an Elderly person who could break a hip with this UNSAFE BED.

By falling onto floor after bed moved I received a dislocated disc and a bruised tailbone. I have also scraped my arm and leg trying to catch myself before I hit the floor.

I am so disappointed in the workmanship with the beds they are putting out these days that I nor will I ever recommend another bed from them again. I had a bed for 10 years I bought from them and it is fine. I feel like I have a lemon and they will not replace it and refund it.

I was a bit puzzled though that he sounded as though he was reading from a script when I stated the problem. Also surprised it was so easy. Did an online search for this after the call and found the mold is a common problem. Although Select Comfort was very helpful and friendly, I am left with a bad taste in my mouth that they didn't contact the consumers. They knew my information - including when and what I bought - and knew this was a problem ... so why not send out advisory warnings to owners to check for this? Considering the seriousness of sleeping on mold for many individuals, I struggle to find any justification - beyond Select Comfort's wallet - that they would allow a serious issue as this to go on.

Again called them and they wanted to send me yet another pump. I requested that they just take the pumps back credit me so I could move on to purchase a bed elsewhere. Was told All sales are final. I informed her that I did not consider the transaction complete because I have not received what I paid for. After a few moments of her going back and forth between her manager and I. I was informed that they could send me a band new unit. Found out the first two were refurbished.

Long story short I've been without a bed for far too long. There has to be something more the company can do that just continue to send me other pumps that don't work.

I asked about returning the bed but was told that my 30 days was up. What kind of customer satisfaction and service is that? Kmart has a better return policy that this company!

The following week I left for two months leaving my husband at home. The night I returned I sat in our bed and noticed that I felt like I was sinking in the middle. I filled up the chamber and lowered it back to my number. Then when my husband came to bed I again complained of this sinking feeling. Upon inspection we discovered that the frame had buckled causing the bed to sink. What a piece of junk. I knew I didn't like this bed and now the frame has buckled!

I called the customer service to complain and the only response I got was Oh we're so sorry. I'll send out another frame. No, I said, I want you to take this bed back and give me my money back. Their response was I'm sorry but your 30 day trial period is up. We can send you a new frame. I spent $2000 on this new revolutionized bed and that was my customer satisfaction response. End of conversation. What other choices do I have? None! Anyone want to buy a bed? I have one for sale.

When home delivery called (Agust 8th), they offered a delivery date of August 11. I asked for an afternoon delivery knowing that I was already booked that morning (at work) from 8-12 pm in meetings. Delivery called late Saturday afternoon (August 9) to state that my delivery would occur during the morning hours, so I had to cancel and reset another delivery date. (Note their inability to be flexible with the customer for delivery, it's on their time or no delivery). The next scheduled date for delivery was then set for August 14. At 12:00 pm on the 13th I had received no call from delivery. I called the store to inquire. By 4:30 p.m. I still had no confirmation and called back to the store again.

Home delivery claimed to have called me at 5:30 pm but I have no record of call, but given it was so late in the day, I had already contracted engineers to come in an perform maintenance on equipment and I oversee operations at the office. This time, I was so furious with their lack of customer service, I made arrangements to cancel the order. After consideration (I was severely injured in an automobile accident that has left me with 6-7 herniated discs and have been in extreme discomfort) I felt like I need to suck up.

I called back to the store in which I purchased the merchandise from and spoke with the sales woman (Sharleta at Store 443) at Montgomery Mall in Bethesda, Maryland. I felt sorry for her losing this sale due to the incompetent and rude delivery department that I tried to work out a win-win situation for she and I. I told her that I would be willing to wait an additional week or more to receive my bed. She called back to customer service to reverse the cancellation and requested I called immediately after her to ensure the customer service department that I gave her permission to reinstate the order. It was confirmed that all parts have been reissued to me at that time.

The next scheduled date for a Saturday delivery was August 23, 2008. I told them anytime and I would be there for delivery. It was a morning delivery and they arrived about 11:00 am. The delivery department did not have my adjustable foundation on the truck. One of the delivery staff members was truly shocked and embarrassed when one of his staff members yelled at him and told him to set me up on the floor and leave. He refused. I thanked him for standing up for me.

He called customer service, I called customer service. We had two agents on the line (one on his cell phone and one on mine). We set the phones next to one another on speakerphone so we all could engage with each other only to have one of the agents became so beligerant she hung up the phone and refused to assist. I also overhead a conversation on the delivery persons cell phone (speaker phone) that his boss thought he stocked the delivery truck with both a king and queen adjustable foundation (oh..oh..oh, I thought I packed the truck)... I called back after to customer service collecting my thoughts (and the delivery staff left to their next stop), I spoke with Tiffany (returns department)for the next 3 hours that afternoon trying to figure out what went wrong. She stated that the adjustable foundation was cancelled in my order on July 23, 2008. I insisted that there must be a misunderstanding. She insisted that I was incorrect and that there had been a check issued on August 19 in the amount of $1880.44. She claimed that I should receive it the following week (I have yet to receive it).

I questioned as to why if the order was cancelled on the 23 of July it had taken so long to refund my money, she said that was a good question and would check into it. Ive never heard back. Again, both my the store sales person and I were reassured that all components were at the loading dock awaiting delivery (August 29)and again the delivery staff showed to my home without the foundation. I was very polite and refused the partial order and sent them on their way.

I called to customer service and spoke with a manager AJ regarding this time (the last time) a refund for my purchase of goods I have never received. I was told that it would take up to 4-6 weeks for my refund of $3576.43 purchase. I asked why will it take so long since I have never had the possession of the property. He stated that they had to wait to get the merchandise back (and what is the name of the delivery company anyway?)I asked how would I know when it was returned. I was told that I had to call everyday. I argued that that was not my position to call everyday and I can not held accountable for merchandise that I've never had possession of. I asked for him to forward the language to me for my review but he could not (maybe would not?). I finished my call with him disatisfied and indicated to AJ that I would go over him.

After I returned home from work I called to the corporate headquarters and asked to speak with the head of the customer service department (Ileana Ramon) but she had already left for the day. Amy indicated that although she felt bad for me and was not able to locate language relating to refunds (non possession of goods)and that they could possibly get my refund back to me in about 3-4 weeks instead. I insisted I wanted my check cut on Tuesday September 2 (as refunds are written on Tuesdays) but was told that it would not happen. She obviously filled out some sort of form and someone just called me (Reena) stating really there was nothing she can do for me that the outcome will still be the same.

I had to miss time from work on August 29 (2.5 hours)waiting for delivery that did not occur again. I need this money returned to me sooner than 4-6 weeks so I may contact another vendor to procure another bed as I can not afford another purchase since my checking account is depleted and I can not afford to make another purchase until the money is returned to me.

Are these beds not built to go more than 2 years? The remote is used very little so there shouldn't be the trouble we have had and since we have, Select Comfort should be responsible for taking care of the problem. I will tell as many as I can that spending $6000.00 is way too much for a bed that has so many problems.

We can not use the massage and when the motor gets here in a week or so, we will have to hire someone to lift the bed out of the bed frame and install the motor. This is an expense that on Social Security we shouldn't have to do.

I could not get comfortable on this mattress, I actually woke up with a lower back ache for days. I tried to reduce the number, I tried to increase the number. I am now sleeping on 75. The bed feels so hard and the "pillowtop" is not effective. Then I also purchased 2 sets of sheets. So about 2 weeks after I first recieved the merchandise I opened the second pair of sheets to a completely stained set of sheets. I called the store that I made my purchase and the salesperson told me that I have to return it to a store. So I went to a store near my home in Columbia, Maryland. The store rep told me that the bed comes in a split and also one complete mattress without a split in the middle. The rep. also informed me that customer service could have sent me return labels to exchange the sheets without the inconvenience of having to drive to a store.

I called and spoke with a very professional young lady named Tiffany in customer service. She put the order in to exchange the mattress and sheets. And explained that a person would call me to set up a delivery date & time. I waited for 2 weeks for a rep. from the delivery company to call; he finally called and said they would deliver the mattress to my old address in NY. So I had to call again to have the customer service person adjust the delivery address and wait yet again for a rep to call to set up a delivery. I waited another week and a half, no one called.

So I called Select Comfort spoke to a rep named David who was very understanding and professional. So he checked on the delivery and said someone from the delivery company would call me in 1-2 days. I have now been waiting 4 days, no one called. So I called and actually got the same nice young man on the phone, he was very apologetic and said he would get me directly to someone who can help set-up the return. I spoke to Jenna who explained that I would be charged a $200 delivery fee.

I was never originally charged a delivery fee, nor where they going to charge me to come and exchange the mattress. So now why after all my inconvenience would I be charged a delivery fee? So I asked to speak to a manager.

Nya picks up the phone and listens to my complaints and then tells me there is no way that the $200 fee can be waived. I asked after all my frustrations how could they charge me another fee of $200. I already paid $6,000 for this purchase and I am unable to return the adjustable foundation ($3,000). I have been sleeping on a matress that has a hard hump in the middle that is extremely uncomfortable. She said, "oh well you have a mattress and it's not my fault if ou sleep in the middle. Then I asked to speak with her supervisor. "He is unavailable," was Nya's response. I asked his name and direct extension and the response from the immediate supervisor, Nya, was "I told you he is unavailable and he will contact you."

Now 10 minutes later I call back on 19 August 2008 at 12:45 in the afternoon and the phone message says the office is presently closed and then states the business hours. The mattress is extremely hard in the middle because it is split, which I was told I had to get. The physical split in the mattress was exacerbating my back pain and preventing me from manuevering about the bed. The brand new sheets were stained upon opening the package.

I have been waiting for 4 weeks for someone to set up an exchange. Then when I call back I am now charged another $200 on top of the $6,000 I already spent on the entire purchase. The adjustable frame is non-refundable... that costs $3,000. I have been inconvenienced for almost two months now. And then to top it off, the customer service representatives were extremely rude and unprofessional.

After further searching on their part, they discovered that one of the payments had not been received. Upon learning this, we found the image of the check in question in our banking statements. I faxed the page the check appeared on to a gentleman in customer service, who turned it over to accounting. The accounting rep. claimed that the image was unreadable, and that they needed a copy of the actual check from my bank. I refused to do any more footwork for them and cancelled my order. I also was informed that the check in question would not be refunded back to me. This lack of attentiveness toward customers is inexcusable.

I had lower back surgery in Nov. 2003 and had been looking for a bed to ease the pressure on my back. We finally was able to purchase one of these beds, but, with all of the hassle and lack of concern shown by the people we've spoken with, good riddance. I refuse to accept the forfeiture of our payment. The check was cashed and the image on the banking statment confirmed that.

After 3 years of sleeping on couches, I bought the select comfort, and have not had a backache since. AND I was 34 years old at the time, very healthy and a tri athlete who weighs 115 pounds so there were no other reasons why I had backaches, except that I could not find the right mattress.

It seem like i was in hospital or clinic about every 3 months with chest pain & brathing problems. Many nights i didn't sleep cause of breathing problems. The doctor told me to quite smoking, so i did for 3 months and that didn't make any different, i knew that wasn't the problem. Christmas of 2005 i was really having a hard tome breathing & i couldn't hardly walk up the stair with out stopping half way to get more air. january of 2006 i told my husband that something was growing in my throat. the doctor had me on all kinds of medicine & nothing was helping.

august of 2006 we decided to get a different bed & maybe i'd sleep better. we wre taking the bed apart to wash the pilow top, & what did we find, a bed full of mold, the 1 1/2 foam & the air chamber was full of mold. i just set down and cried for all the money & discomfort i've cost us. who would of thought it was your bed making me sick.

the bed has caused so many problems, breathing, memory loss, dizziness, like i had the flu all the time. my husband psa test was very high & now six months later is psa is below 5, it been almost 2 yrs later and i'am doing a lot better with my breathing

Once I called this number I still had to pay my percentage & tax, according to the warranty; however, Select Comfort did pay the shipping charges to & from. Yes, I do have to return the matteress within 30 days, so Select Comfort could make sure this defect did not happen in the future. I do not feel that the consumer should be responsilbe for a manufacturers defect.

At this time in our economy any extra monies going out of pocket for an issue such as this does present a hardship. WHAT HAPPEN TO CUSTOMER SATISFACTION?

Loss of quality sleep, being very uncomfortable..

As a result of purchasing and trying to sleep in this bed, I have excruciating back pain. Motrin is now a part of my daily diet. I am tired all day because I am up and down all night trying to get comfortable. I wasted about $1,500 on this glorified air mattress that I had to assemble myself. Because the air chambers keep losing air, I only have the use of one chamber at a time. So I paid for a queen sized bed, but I'm sleeping on a twin sized mattress. I want my money back for this lousy bed and I want to be compensated for my constant lower back pain and suffering.

In the meantime, we took another RV trip, this time for 10 days (the other trips had been only for the weekend). By the fourth day, my back was in such pain that I could no longer sleep on the bed at all. At that point, we asked Select Comfort for a refund of the purchase price as we could not use the mattress. They responded that since we did not buy the product directly from them but from their "retail partner" they would not be able to help us.

We also contacted Camping World, the store that sold us the product and installed it in the RV for an additional installation fee. They were of even less help than Select Comfort. We asked them to please check the installation of the product (the lines that regulate the airflow to the bed chamber are backwards; that is, the control switch on the right side of the bed actually controls the left side of the mattress). They refused to do anything about it unless we were willing to reimburse them for the labor to troubleshoot the problem or to seek assistance from the manufacturer under the terms of the warranty.

After spending this past weekend on an RV trip with yet another disappointing experience with the bed, we have decided to "junk" the bed and purchase another product to replace it. We are very unhappy that we spent nearly $1200 for a bed that promises a 20 year warranty and must now replace it after only 6 months--of a total of 15 nights total in actual use! We must now replace a $1200 bed that promises customer satisfaction or your money back and we are unable to recoup our loss due to their lack of response.

I called back the store and spoke to Meagan about the warranty - she stated Well, the warrantyis just ONE OF THOSE THINGS WE USE AS A SALESPERSON PROFESSIONAL. End result - They don't want to do a thing for you. Don't buy one of these. Buy a regular mattress and box spring, and if you do buy Select Comfort It's at your own risk.

A warranty is a warranty. They should make good on it.

[Their] customer service lady told me to take a vacuum with a hose and blow on it to fluff it up. For $2300 and less than a year old, I should never have to do any type of maintenance. She told me I would not be able to return the mattress. I can't imagine how the mattress will look a year from now. I need a response from someone at Select Comfort who has some authority.

We usually keep it at 100 now, on both sides, and it still has a ridge in the center that's higher than the mattresses on either side. When he goes off-shore fishing and sleeps on a thin piece of foam covering a piece of wood they call the bunk bed, he says he sleeps better and wakes with no pain. When we go to our friend's house in the mountain and sleep on their very old worn out bed, he says he sleeps better and wakes with dramatically less pain.

Wherever we might go and sleep in another bed, the day after we get home and he sleeps in the sleep number, he's walking around like a cripple, clutching his lower back. The difference is dramatic. The sleep number has caused him severe and ongoing lower back pain. At around $3,000 for the split mattress high-end king size and everything that went with it, we are really upset and he is in pain constantly.

I am good of health and I've been feeling my back ache lately and it seems to be getting worse. I do not recommend for anyone to buy this bed. I won't even put it online on ebay to resale it! Please don't purchase this product!

After telling them I wouldnt pay for sending the bed and equipment back, they became obstinate. That lasted until I told them I would contact an attorney and go from there. At that point, the supervisor said they would pick it up for no charge and waved all charges for the initial setup. I was quite willing to take these people to court but now it isnt necessary.

I called customer service and they couldn't have been nicer. She told me they would send out not only new foam but side and bottom rails, new matress for both sides and a new pillow top at no charge. FREE. She explained that since 2005 they treat the foam and pillow top to keep it from getting the mold. Our older model did not have this treatment. I was also told if I had any other problems to just call. I am not sure why others have had so much trouble with them?

I lost out on $900, and cannot buy another mattress now. My bones ache. My back aches and my legs ache. I think I might need to go to a chiropractor now, which is a waste of my money.

It was clear from the start that I did not like the product, there have been 6 phone conversations with various departments and the bed is still not picked up after 30 days. That means I DON'T SLEEP WELL UNTIL THEY COME TO GET IT AND THEY HAVE MY MONEY TO WORK WITH UNTIL THEY RECEEIVE THE PRODUCT BACK AND DECIDE TO REFUND. Luckily I did not take them up on the free removal of the old mattress otherwise I would be left with nothing.

In the 2 years that I have had the bed, none of these claims have proven to be correct. I now suffer the following I wake up in pain each day, which has caused me to start taking a medication called Lyrica. My ability to fall asleep and stay asleep has decreased since the use of the bed which has caused me to take a sleep medication. I have developed allergies since the use of the bed, which has caused me to take one allergy pill and two nasal sprays. I sleep on my stomach, so I now experience numbness in my hands and arm, which wakes me up several times during the night.

Each of the medications I have had to add is now running me $120.00 additional each month. I also have a loss of productivity at work from not sleeping correctly. If that were not bad enough, the sides of the bed have bowed outward and I have been unable to fix the issue. When I speak to the store, I am told to open the mattress and adjust the foam. This does not resolve the issue at all.

I have tried each number on the select comfort bed and there is not one number that works or helps me sleep. There is also one thing that was not mentioned when we purchased the bed. I and my wife like to cuddle and we were never told of the hard foam that separates the middle of the bed. We have not been able to cuddle in 2 years.

Standard Twin XL sheets from the department store do not fit properly so out of frustration I spent $80.00 a pair for sheets that fit and fit they did. However, after 3 washing the elastic started to shredd. Although it has not affected the fit it's a pain to keep trimming the fuzz everytime I wash them. Meanwhile, I'm designing my bedroom and purchased the comforter and all that goes along with a designer bedroom (that I can afford). Walls painted, hardware installed for drapes, it's time to order a new set of sheets. I went online to order Twin XL "Linen" an ecru/off white color to match. All other sizes had "Linen" but not the Twin XL. I called the order department and they confirmed, no "Linen" in my size, but to call one of the retail stores.

So I called a local store. The salesperson said he didn't have any in stock and then checked the computer for inventory. He told me the website didn't show any but that they might be at another store. I asked him to check and see what stores might have them. He said his computer doesn't give him that information. I called back the ordering department and they told me they don't have any way to track the inventory of their stores. I had to call the indivdual stores. That didn't set with me to well. So, with the knowledge that a department store wouldn't be the correct size I went back for more abuse and tried to order "Sky" (light blue). that was 2 days ago. Today when I came home there was a message on my answering machine telling me they cancelled my order because they didn't have "Sky" in that size. And according to AJ I'm [out of luck].

Again, I called to question my order and their service. I asked, "How am I suppose to be able to know what inventory they have and don't have"? Why do they have an inaccurate website? Don't they have people to update their product line? If a product is discontinued why isn't there something in it's place? AJ didn't know. He said they don't tell them. What? How does this company stay afloat? (Lot's of gullable people like me.)

I had a $50.00 coupon that was used when I placed my order for the "Sky" colored sheets and now it's invalid. They gave some poor excuse that once it's used they can't reissue it. I would have to speak to the customer service department By this time I've been passed around to every department they have. That's when I got the "supervisor/senior representative" AJ. I will say that some of the representatives Josh and Judy were extremely pleasant, sympathetic and tried very hard to be helpful. That's 2 out of approximately 6 or 7 people I spoke to. Most of them were defensive and argumentative.

Ana and AJ being the rudest and least customer oriented. I would have terminated AJ long ago if he conducted business that way in my company. I asked AJ, if he were the consumer, would you be happy with this product and the service received? He said, yes. That makes me uneasy. A lack of professional consideration for a consumer is dismissed as not the company's problem. They could have taken a simple situation and made the consumer happy.

You would not believe what happened next! My husbands side of the bed deflated completely. For 2 nights I had to sleep in what I called "the hammock" (I traded with him). My husband suffers from osteoporosis. (That's why we bought the bed in the first place.) When I called to complain about the pump I was quoted a $90.00 fee to replace it. I hung up. My husband was ready to have the bed dismantled and delivered to the store at the mall. After close inspection it turned out to be the hose that connects to the mattress. It was defective and snapped. I called again and ordered the replacement part being prepared to pay whatever so we could have some "comfort" and was surprised, I didn't have to pay for the hose.

The last conversation I had with Select Comfort I was directed to the company who make their sheets for them. It took 4 days to tell me I could call their manufacturer and see if they could help me. One set of sheets for our bed size was $199.00. The set I ordered using my coupon was $120.00. What a deal. If they are referring me to their manufacturer are they going out of business? I'm beginning to wonder. It's no wonder if they don't know anything about their inventory the stores are no doubt franchises. Therefore if they aren't able to provide the inventory to the stores we're all going to get stuck with the bill.

People have to start getting the word out that Select Comfort has a poor quality product, it is not consumer friendly, it has no interest in being customer focused and quite frankly, I have never in all my years dealt with such a disorganized, hostile, out of touch organization. Whenever I have an opportunity I share my story about Select Comfort. I warn my friends and business associates about Select Comfort,their defective products and poor customer service department. I am happy to share my horror story if it will prevent someone from making the same mistake we did. The next time I'm in the mall and I see someone going into or out of one of their stores I'll share my story.

I hope this information gets out to as many as possible. I think Select Comfort should be brought to the attention of the news media. More consumer groups need to beware. One thing I can take away from this experience is to NEVER accept the words "limited warranty" without the salesperson or manager explaining in detail exactly what it says. I'm not going to be the only one reading the warranty. I will sit there as long as it takes and have the salesperson or manager go over the entire warranty. If they get aggravated I will know they either don't know the warranty or don't care about me as a consumer.

Don't be fooled by false advertising. Investigate before investing in such a large purchase. Ask for references, read consumer reports on all large purchases and "Trust No One". I have had an attorney read the contract. He represents the defense in cases (mostly insurance) and he told me that the defective cover was 5 months after the "limited warranty". And the sheets were not under the warranty

Extreme pain and I am having to pay back 4 years on a warranty when I have only had the pump 2 years

If anyone starts a class action suit against these people for there crappy bed I'll be the first to sign up!! I paid way too much money for this bed just to give it away so I'm forced to live with it, but I do tell anyone who will listen!

Within the first 30 days I called and informed the associate I was having troubles with the chamber remaining filled. I was told to do all kinds of trouble shooting which carried me out of the 30 day trial period. Had I known then that I would have been receiving refurbished parts I would have sent back the entire bed and gotten the refund. After hearing so many positive things from a few friends which have the bed I'm completely shocked. All I asked was for the defective pump that was sent to me to be replaced with a new pump.

After hearing so many positive things from a few friends which have the bed I'm completely shocked. All I asked was for the defective pump that was sent to me to be replaced with a new pump.

As soon as I called and told them of the problem and asked how I could remedy the issue, they proceeded without question to send me new air chambers, center foam and even asked about the pillow top cover (which I said was fine). I have always loved the Select comfort and was very pleased with their resolving my issue. This also resolved the issue of the center that sinks in due to the wear on the center foam) which I didn't even bother explaining.

3-5 business days I will receive new parts at no charge! Great customer service!

I purchased the bed, and found it to be very comfortable. Me and my fiance had nothing but good nights rest on it. I have now owned it for about 3 years, am on my third air pump. I got my 2nd one last year, and just received shipment of the 3rd one the other day.

My side of the bed keeps deflating and I too am experiencing the famous dip in the middle. My fiance keeps asking me why I'm always sleeping up all over here and in her face. I now know why! The dip causes me to roll over into the middle of the bed. I find myself there almost every single morning now, and have for about the past year.

Looking back at my experience with the bed, I do not think I would spend the money for another. The displays on the pumps keep going out, the bed deflates.. and it's not just losing pressure from temperature or barometric pressure. It's losing air. If temp or pressure caused it to deflate, then both sides would be affected the same way, much like balloons deflate similarly when you take them into cold weather.

Every morning I wake up sunk into my bed, and my lower back hurting. My arms tend to fall asleep a lot too while sleeping on this bed. I have not checked my bed for mold, as I just learned about this problem shortly before writing this review. I am going to go check for that. I had neck surgery shortly before purchasing this bed. I thought the onslaught of sinus problems were due to side effects from the surgery. Maybe they are coming from mold? I will not be surprised to find mold growing, having read what I've read today about these beds. If you're going to spend this much money on a bed, get something that is not at risk of losing air, or caving in!

This happens to be the worst bed we have ever had. It slops in the middle, 2 times with they mold problem. These beds are very expensive. Stopping back into the Mankato store I asked how long these beds are suppose to last. They told me 25 years. I laughed out loud at it. This company does not seem to care about false advertising, stealing money from consumers for products that do not work or last like they claim, let alone the health risks of sleeping on mold. There should be a stop to this company until they can hold up their end of the agreement! We have to pay for something that can be a health risk to people. Even after all this they sent us a bill for not returing the molded chambers! You've got to be kidding me. The public needs to know these things before doing business with a company like this!

When the 5000 Expanded Queen Model arrived with no sheets, I didn't know what to do as I had no Expanded Queen or King sheets. I called the company and they informed me that the sheets would be arriving soon. It took another week for them to arrive. I ended up using a queen cover sheet that I had had for extra thick mattresses that I was able to just stretch over the expanded queen.

I have had lower lumbar back problems off and on for the past 5 years and as soon as I slept on my new bed, my back begin to ache. I also felt like I was sleeping on a slant and that I was leaning inward towards the center of the bed. After a few days on my new bed, I went on a weekend ski trip with my children. When I discovered that the budget motel bed was more relaxing and that I had no backache in the morning after sleeping on this old motel bed, that's when I realized that something was indeed wrong with the my Select Comfort bed.

I tried re-inflating the bed to 100 then lowering it to 0 then pumping it up to a comfortable setting, it seemed to help, but I still felt like I was sleeping on a hill. I called the company and they suggested that I didn't install the bed correctly and that I may have damaged the air chamber. I informed them that my engineer father who also has a select comfort bed installed the bed and that there were no problems on set-up. The agent suggested that I tear the bed apart and exam the base air chamber then to inflate and deflate the bed. After trying this it seemed to be level, but a few days later my back was killing me and I was now going to the Chiropractor for emergency visits with my upper back and shoulders. I was still sleeping on a slanted bed. I called Select Comfort again and they sent and they sent out another Air Chamber and I sent the supposed defective one back to the factory. The new air mattress seemed to work better, but after a week the feeling of sleeping on a slant was coming back again. By this time, my husband had returned home from deployment and I had to tell him about our bed saga.

My husband seemed to have no significant problems with the bed, but of course he had spent the last year in a wooden shack sleeping with an Army mattress on top of plywood. Eventually I had my parents ( Select Comfort owners) tryout my side of the bed and they unanimously agreed that my side of the mattress slanted.

Subsequently, I called Select Comfort and told them that my side of the bed was still leaning inward. After tearing the bed apart while on the phone with them, they told me that they would send out some extra foam to be placed underneath the bed chamber to prevent the slanting.

This past weekend, I slept in our pop-up camper on a pure foam mattress and my back felt terrific. Last night, it was back to the Select Comfort bed and I didn't sleep well at all. I am considering ordering plain foam for my side of the bed and ditching my side of the mattress if this latest fix from Select Comfort doesn't work. It's not worth it to subject my back to a continuous uneven surface every night.

I went to the local retail store in Tulsa and was told that neither could be replaced, as the condition of the foam pad and the pillowtop worsened, I phoned Select Comfort's customer service center on 6/22/08. This time I was told I could purchase the foam pad for $27.00, HOWEVER,I was told the replacement pillow top would COST $600.00, they made no offer to cover part of the cost and showed no sympathy whatsoever for the quick failure and wear.

So beware, they use the BAIT AND SWITCH tactics and READ THE FINE PRINT, VERY LITTLE IS COVERED BY THE 20 YEAR WARRANTY THEY TOUT.

My lower back pain has returned after sleeping on the bed overnight and I now have considerable trouble falling asleep on this bed and have to occasionally rely on prescription sleep medications to be able to sleep on this bed

So, when it came time to replace the bed, we tried a Select Comfort Sleep Number bed. She loved it. I was fine with it, though I wouldn't call it love. It worked fine.

That was until last night. My wife woke up at about 3:20 AM with lower back pain and feeling like she was sleeping on the floor. She checked her sleep number and it was at a 5. She put it back up to normal, a 45. It took longer than usual to pump up, but did it. 20 minutes later, it was back to a 5.

So, I was up at about 3:30 and gave her my side of the bed. I headed out to the couch and didn't end up sleeping.

Thinking of getting a glorified air mattress? Don't do it. Get a high quality standard mattress for significantly less than the Sleep Number trash.

My wife is suffering low back pain, I have sleep deprivation in the middle of a two week busy stint at work.

Now instead of a ditch we had a hill. We took the bed apart (again), and cut the pad down to fit the height of the bed better. We put everything back together. The bed still feels like it has a hill in the middle of it. So we either have to sleep in a ditch or on a hill. My husband is able to sleep fine because he sleeps on the left side of the bed. I, however, sleep in the middle and have suffered back problems ever since we have been having problems with this bed. I have never experienced back problems before now. I am 23 years old. Buying this select comfort bed was the worst decision we ever made, and I intend to tell everyone I know not to buy this bed!

Now, a year and a half later, the second pump died. But, oh, we are out of warranty, and in order to get a new reconditioned pump, we had to come up with 28% of the cost, or $149.14 (includes S&H). I told Debbie we wanted a new pump, not a reconditioned one, and I was told that they only provide reconditioned pumps, not new ones, and it would be here in 7 to 10 days. I'm not old at 60, but my bones and a rock hard bed just don't mix. If you are looking to buy one of these Select Comfort beds, my advice is to find something better that is going to last longer than a few years. The mattress doesn't provide as much comfort as you would think, and its components are of poor quality.

I have been very, very nice everytime I call Select Comfort but apparently being nice get you nowhere! I am wondering if the BBB, our local new complaint center or a lawyer can help us. We spent a lot of money for this bed and for what to have headaches, backaches and sleepless nights!

We can't afford another mattress at this time, and our health is suffering. I wake up sore all over with headaches. My husband wakes up EVERY hour. He is no longer able to work and I am late for work feeling exhausted all day. I am not sure how much longer we can do this. I would not recommend this bed to anyone.

After taking the bed apart, I found black mold growing on the black foam piece that goes over the air bags and some growing on the air bags. I just found these problems, and looked on line to see if anyone else has had these problems. I think this is a serious problem and could warrant a potential recall of this product with a very dangerous situation of mold growth in the foam.

I have had sinus problems,headaches, and a chronic cough that begins when I go to bed. My wife has had similar symptoms and memory problems. Select Comfort has offered to replace the entire mattress at no cost.

I did try to work with Select Comfort on the phone a couple of times a few years ago to see what could be done about the apparent leaks. Customer service was of little help and wanted to sell me a new pump. I told her I didn't want another pump that would start leaking after 8 or 10 years. I told the lady that if something hadn't started leaking air in the bed, then I would not have to run the pump every night. I have neck trouble and I do love the air bed concept and how it works in the real world for me. I also use a great memory foam neck pillow (those are not all created equal either). I feel I got my money's worth, but I think I might try a different brand this time.

To add insult to (back) injury, one side -- the side on which I usually sleep -- of the mattress loses air every day; it goes down from 90 to 25 in the course of a day. This is the the worst $2800 investment that I've ever made! I thought I'd google the Sleep Number bed to find the contact information, and came across scores of complaints from fellow purchasers who have the same problem. Although I will still call to complain, now I am very discouraged that the company can or will fix this problem.

I am having back and knee problems that I never had before my purchase and use of the mattress. I do not sleep well because I am fighting my way out of the bed's valley all night, and am exhausted throughout the day from the lack of sleep.