Sleep Number Reviews

As for the remote, the display worked sporadically until we changed the battery. It is a standard 9v. The only problem we have found so far, is the chambers leaking. We are in the middle of "testing", and are not sure if we have to purchase anything if something is wrong. Although one month is a little soon for something to be wrong with the bed already. I live in Florida, and seeing all the reviews involving mold is a little troubling. Is there anything that can be done to suppress/control the growth of the mold?

We call only to find out no one comes out, you have to order it over the phone. When we received, it is was nothing but an egg crate piece of foam. It took the lump out but the mattress still would not get firm enough for my husband and every time he goes to get out of bed, the side of the bed folds down and I have to get up and help him get out of bed.

It did not do this when we bought the bed and our sleep number was 40. We now have it on 100 and still it is not firm and folds down, so if he has to get up at night, he has to wake me up to help him get out of the awful bed. I also work full time and he is disabled which causes issues during the day.

I call the GE people who we send payments to every month and have now 2 times try to say our payments were late and charge us late fees when my bank shows they got them in time. They removed the fees. They also told me to call the sleep number store that we bought it at. I did. They said call another number and that their policy was only 30 days to return the bed. All we wanted to do was to have them take the bed back for what we still owed. Oh no! Then I was sent to customer satisfaction and was told the same thing. That I should call back when I am with the bed and they would instruct me over the phone! What kind of customer service is that?

They don't even have people employed to fix their own equipment which I must say is pretty faulty. This is a rip off company with misleading advertisement and the sales people who I am sure are trained to leave out the many facts of motors going out, batteries getting low and only egg crate foam in the bed. Never go into the store. It is not a good place to buy a bed. My husband and I are now stuck with a bed that does not work for him and will have to as I have read in other reviews, put it in a spare bedroom and spend more money on a reputable bed company.

This was the worst $3500 we have ever spent! I wish we had purchased a TempurPedic! Especially since I tried to use my 20 year warranty to get it fixed and I have to pay 20% plus 4% additional for each year over 2 years since date of purchase! What a rip off! They should not advertise a 20 year warranty, when really it's only a 2 year warranty plus 18 years at a reduced cost! Unbelievable! I never would have purchased this awful, awful bed had I known this was not a true warranty! I will now tell anyone who asks to never waste your money on a glorified air mattress that is the Sleep Number Bed! I could've saved myself $3400 and just purchased 2 twin air mattresses and would have had more comfort than is provided by this awful bed! If I could rate it with negative stars, I would give it a minus 5 stars!

Now we realize that we should have read over every word of that sales agreement because when we got the bed delivered and after sleeping on it for about 3 weeks we realized that it just wasn't a quality bed and it did nothing for my girlfriends back pain. When my girlfriend called to arrange for the bed to be returned within the 30 nights in home free trial, she was informed that we could return the mattress but not the adjustable base! What? Long story short, after dealing with the corporate office for a week on this and shedding a lot of tears, sleep number is allowing us to return the adjustable base as well for a 20% restocking fee which means that we are stuck with an almost $900 bill with these people for a bed that we wont even have possession of! I will be telling everybody I know not to buy a sleep number bed! This is a company of nothing but criminals!

There are quite a few hidden costs to make this bed sleepable. I have had to sleep on the couch and get another mattress in our room. This bed was the biggest rip off and the only help that I could get was to make another purchase thru the mail. My dogs do not like sleeping on this. I also had to get my pain pump replaced because of a crink in the pain line. This was a 1 in a million thing but I would be willing to bet I am one of the few who have one of these beds. I still go for trigger point injections, massage therapy and my back got worse. I could go on and on but this was the worst thing in the world for my back and made the pain worse. Thank you to the drunk driver who hit me and thank you Select Comfort for the backache and payments that I have to make every month on a bed that is a useless piece of **!

What I thought was a fairytale, between my bed and my body, became a nightmare. My body aches beyond description each day, unless I sleep on the couch. That company should be sued. False advertising, criminal customer service, etc. To the people who complained about the "complainers" on this website; blog us in a few years.

When I got the paperwork out that explained the warranty, I saw all of the charges. I think it said 20% of the original cost of the mattress and 4% for each year since the date of purchase. I lost my job almost 11 months ago and I live alone without any help. I am trying to get Disability and right now I am living on some savings that I have, which are going fast. There is no way that I could afford to replace it and if I send it off like the instructions say, I do not have another bed to sleep on. I am very disappointed with their 20-year warranty. They do not tell you the warranty details when you buy it, only that it is for 20 years. I agree with the others that a class-action lawsuit should be done. From where I live, it would have been very hard to try to send it back after the 30 days. Also, 30 days does not give you long enough to tell. Most mattresses that cost this much will give you 90 days.

I was informed that after spending $1500 for the parts that they would only have a 2 year warranty. This means that a 1 year old bed with a 20 year warranty will only have an effective warranty of 3 years on the most important parts (which would be newer than the originals). When I questioned the logic of this, they responded with the, "Those are the terms of our warranty. Thank you for choosing Select Comfort".

I'm sleeping on an overpriced, uncomfortable bed. It is made up of parts that are of poor quality, and the bed is not any better or more comfortable than an inexpensive air mattress you can buy in a camping store. The warranty varies by part and time owned, but you pay a lot to replace parts. I would never buy this bed again, and do not believe this company is advertising in an ethical manner.

We decide finally, we could not take anymore of sleeping so miserably each night and decided to take the plunge. After all, the 30 night trial was somewhat of an insurance policy (and, for those complaining about it not being what it says it is,can you all not read? It is plain as day on your receipt which you sign on how it works and what you are responsible for. If you cannot understand the basic jargon, would it have hurt you to ask the associate? I guess some people think their signature on a legal document in no way contributes to their agreeing to what they are signing.) Well anyway, we love the bed. It does what it says it does. Period. Great product. Great value. But most importantly, great sleep.

For all those whining about the warranty coverage, I say the same as I do to the 30-day trial complainers: can you not read? And if you can read, and just disagree with Sleep Number's terms, why the hell did you sign for the purchase of the bed in the first place? Who's fault is that?

So I will continue to complain about all you idiotic complainers who prevented me from having the best night's sleep I've ever had because you didn't take the time or decency to value or understand what your signature means.

You people signed a purchase agreement, and are disagreeing with it now? Since you signed saying that you agreed, does this not make all of you liars? Stop preventing people from getting the sleep they deserve by trying to make them think your mistakes and acting as irresponsible consumers are the equivalent of Sleep Number being a disreputable company.

Sleep Number obviously helps people, and all of you are helping no one other than your bruised egos for having agreed to something you apparently never agreed to in the first place.

I ended up loading all four boxes in my truck and driving 50 miles to return the bed and frame to the warehouse. Also, they would not refund me for a mattress cover that costs $159.00. I had to go to the store and exchange it for something else in the store. I would never recommend for anyone to go out and buy a Select Comfort bed due to the high prices on everything they sell, their return policy, the hidden costs, and the hassle that people have to deal with.

I did not invest this much money in a bed and expect to put my time into fixing any problems. They informed me it would cost $175.00 for a technician to come out and look at the problem. I sure wish I would have read reviews about this company before making the purchase. I will be shipping the bed back to QVC before anymore problems occur.

After sleeping on the bed for 10 nights and my back hurting every morning and not sleeping past 4 am any morning, I contact select comfort to return this overpriced piece of junk. They informed me that special editions were not returnable. I hit the ceiling, this was not stated to me when I ordered the thing or I would not have ordered it. What is the 30 to 45 day trial period for? The salesman told me once I got a hold of him several days later that he would fix it no matter what it took. Well he has avoided me like the plague. He did advise me that there was a sign at the front desk, I told him that it was his responsibility as the store manager and a salesman to inform me of special stipulations such as this.

I slept on the mattress for 32 days and just couldn't stand it anymore and disassembled it and put it back into all 6 of the boxes. I have tried to call him many times and he is either sick, on vacation, on a conference call or just on days off. I got a call from him on the 35th day and he was going to Houston to a big meeting and he was to present my case to all his bosses, but I haven't heard from him since, 9 days now. Can a large corporation like this be so irresponsible as to make all these claims and TV advertisements and not back them up with good customer service as expected? I am still trying to contact the store manager but he won't be back for another day. The worst company I have ever dealt with in any situation.

We will live with not being able to know what our two "Sleep Numbers" are, and with the middle of the bed sag because we do not have the funds to replace parts on a bed that will cost me even more to keep up down the road.

Judging from the reviews, this was simply a defective product from the get-go, and the company is clearly shirking on its 20 year warranty promise. Without the "magic" dial, this bed is useless.

All your comments just saved me so much money, time, and bad sleep! Thanks for taking the time to warn people. I'm sorry about what you all went through, and I hope it helps knowing that you helped one person and that these guys won't get my money! I'm outraged and I didn't even buy! Thank God! I was actually online on my lunch break looking for Sleep Number dealers in my area with the plan of purchasing this Monday, when this popped up on my search. Good luck to all of you! I'll be looking in to other beds now!

Several times, I have replaced O-rings and the plastic clips that attach the hoses from the machine to the bed, which I paid for. It is virtually impossible to locate the leak. The next step was to purchase a new pump, which I was quoted $450 and/or the mattress itself, which apparently is around $100 or more. It cost me less money to purchase a new mattress than to continue to replace each part until it was corrected. It is ridiculous to put this type of financial burden on people who feel they are making an investment that will last 20 years or more and have to constantly replace parts in order to get a good night's sleep.

This product is very expensive and I could have purchased a much better product with the money that was spent. The 20-year warranty is a joke and I see that many customers have reported the same problems and poor response from the company. The company does not stand behind its product and charges a substantial price for the product, only to have to replace several parts within a few years. A complete waste of money and it's completely obvious that I am not alone. I am furious about having to purchase a new bed and have finally given up due to major back and neck problems, as a result of sleeping on a bed that deflates.

My bed is trash.

After the bed got broken in and we tweaked the numbers for our comfort, it worked pretty well. Until now.

Now, we have a hole in the middle of the bed. If one of us gets up, the other rolls to the hole in the middle. We've tried inflating it to max, then restoring our settings, but the hole remains. Also, our remotes (wired) no longer display anything. The backlight still lights up, but no number appears. So we have to "wing it" on the setting.

We called the company, and the gal I spoke with said that they no longer make the "wired" version, and we'd have to replace the whole compressor at a cost of $100+. I'm leery of doing that because of what I've read on the leakage problems. I'm not sure what we are going to do, but I'm very disappointed in the company. I'd love to be part of a class-action lawsuit.

When we called customer service, they told us we'd have to replace the entire pump & control assembly at a cost of more than $700! Even after several conversations with the company, their attitude was clearly, "tough luck, suck it up or buy a new unit". There is no customer "service" at this company and we feel ripped off. Our $3,000 bed will end up as a decoration in the local dump.

When I saw the air chambers, I actually got sick to my stomach, thinking about what we had been sleeping on. I called SC again and got such a runaround. It was unbelievable. I paid too much money to throw it out the door. But believe me, one more thing and out the door it will go. Presently airing out the bed completely, we will be sleeping on our couches tonight. We will probably strip the bed down to the air chambers once a month to make sure we do not have mold. We will certainly join in class action. However, I believe this is a very disreputable company and it may not be worth anything.

Yesterday, I went to Walmart and bought an inflatable full airbed for about $60 (one large air chamber with its own adjustable air control) and took out the two smaller Sleep Number chambers (it fit perfectly with the removal of the end baffle). A couple of years ago, I had separately purchased a memory foam top and put this on top. In one night, I have died and gone to heaven! What an easy and inexpensive solution!

About a month ago, I realized that one side kept deflating at a fast rate. I knew that it had to be a leak somewhere. I did my C.S.I. work and found where the leak was. It is where the hose connects (clips on) to the air mattress tube. I tried everything to fix it myself since the problem was so minor! But nothing is working, much to my surprise. I tried a new O-ring, Blu-Tack around the hose, and an electrical tape tightly around every crevice, making it virtually impossible for the air to escape--even superglue--but the air keeps coming out from somewhere! That's how I ended up here.

I was looking online for possible help for a home repair or replacement parts to buy. Well, as you all know, every site leads you to Select Comfort, where they give you that ** about paying a percentage! That is the stupidest thing I have ever heard. And they rave about their 20-year warranty. I, too, was highly upset to see that they do not have a service team to come out and fix the problem! But as I have seen here, they would only charge you for an arm and a kidney.

Their suggestion is to pack up the defected part(s) and ship it back to be fixed. What? I have to take apart this monstrosity that weighs about 1,000 lbs, put it in a box and pay to have it shipped to them, only to pay to have it fixed and shipped back? No way! You know, I probably shouldn't divulge this information but in my case, I guess, you get what you pay for. I only paid for about half the cost before I defaulted on my credit. I ran into some financial problems and couldn't pay my other bills (i.e. SC bed). So I paid for half, and now I only have half a bed.

But, you know, in all honesty, I don't care! I would really rather be in debt than to have paid full price for this horror! I feel bad for all of you. I just got finished reading most of the testimonies here, and as I said, I really never had a problem until now. It is a minor problem but to hear that this company is a sham, is heartbreaking! They can eat the rest of the cost and call it part of our revenge on them.

I would love to go in on the class action suit but I have no idea how to go about starting one or what's involved and because I didn't finish paying it, I don't think it would be right for me to participate. They would probably turn around and come after me! Anyway, I am glad that I found this site for future reference and I hope you can all find solutions and some peace!

I just recently noticed mold on the pillows we use, which we purchased with the bed from Select Comfort. I called Select Comfort asking them to replace the pillows. The response was no! I asked to speak to a supervisor (no again).

So they won't replace a pillow--the place you lay your head and breathe mold. I have been to the doctor for headaches. This is something that needs to be addressed.

I called the company and they have offered to send me a piece of additional foam to put in the bed, but seriously, should I have to be adding foam to a bed of this expense? We are so very, very unhappy with these beds. My husband and I are on a very limited income and to purchase these beds was a huge expense for us. This company should not be allowed to sell these beds. They are so dangerous. I have had severe back and neck pain since our purchase and I have never had back problems.

JKM

8. The store salespeople who sold us the bed were untruthful about the warranty and the lifetime expectancy of this mattress. They also told us this was allergen-free as my husband and I both have allergy problem. I think the mold potential should be explained to the customer.

We thought we were making a lifelong investment in this product and here we are, less than 8 years later, having to buy a new mattress. This mattress gave us 3 years of comfort, that was it. I have a 17-year old mattress/box spring in my guest room that we slept on for almost 10 years that still sleeps great. I guess the term "don't fix it if it isn't broken" truly applies here. I cannot believe there is not a class action lawsuit on the product, especially the mold problem. I have seen this complaint all over the web. I am allergic to mold and over the last 2 years, I have experienced bronchial issues. Luckily, we took the bed apart to see why it was dipping and saw the nasty mold. I have never had a mold issue with any of my standard mattresses before. Buyer beware should be posted on Select Comfort's website.

Select Comfort does not stand behind their product and will not help anyone when their bed doesn't work! I am really angry that I spent $3,800 on this bed and can't get service or even a response from the company. We're shopping for a Tempur-Pedic bed and we'll have to throw away the expensive Select Comfort bed because we can't get it fixed.

We wanted the best possible sleep environment as possible. Presently, my side doesn't hold air. A couple of years ago, the pump crapped out and we had to pay 3/4's the price for a new one. The bed is very cheaply made and the thing isn't worth one-fifth of what we paid for it.

It's a money-making scam and the service department sucks, too. It turns out that the owner of the company has a wood pellet stove company called Bixby Energy. And guess what? I have the stove, too. It's quite a stove when it works but it has to be watched 24/7 if not freezing to death is important to you. Both products are advertised extravagantly as if they were technical breakthroughs. The Bixby service/parts department doesn't exist as far as I can tell. There isn't a Bixby repair person within a thousand miles.

Anyway, don't buy the bed; its junk. It doesn't even come with head and footboard. I could have bought a whole bedroom set with a real mattress, for what I paid for this thing. "You get what you pay for" is no longer true!

I will let you all know how my experiment goes (or just sell the two old individual bladders for whatever I can get on eBay or use them for camping since they actually are quite durable feeling).

I called to tell them that I don't want the bed. "No problem," they said. However, I had to keep it for 30 days! I knew after five days that I have had enough! But I had to keep it for 30 days before it could be returned. Now, they came to take it and I got a bill for $530.00! "Oh sure, try it for 30 days and if you don't like it, return it," they say. Well, I tried it for five terrible, uncomfortable, sleepless nights and that was enough for me. I didn't know that it was going to cost me over $100 a night to "try" to sleep on it. They made their money even if I returned it. There is no way that this bed should cost over $2,000.00!

I had to pay for a set up when I received it, then I had to pay for shipping it back. Oh, and they had me check out this wonderful mattress pad cover that was so cool to the touch you would think it came out of the refrigerator. "They line space suits with this material to keep them cool," they said. Ha, what a joke. When we put it on the bed, we couldn't tell which was the correct side up. How come it wasn't cool at home? Another rip off that cost $250.00! I wonder why they didn't put that mattress pad on a bed to feel how cool it was? It was on a cardboard display. Buyers, beware!

I called the store to tell them that the bed was sliding of the base and the base was assembled wrong because there's a side of the base that sticks out. This is the worst bed ever. Finally, in so many words, the sales person was telling me that it was not their problem and that I had to deal with it. I don't know who's worst the bed or the customer service. Neither one is worth it. My rating is zero. I had to pick a star or I couldn't submit my compliant. Thank you and I hope someone has finally heard my voice.

To our dismay, we have been doing that (surprisingly, my cars do not require this much attention) to this day but we still deal with that. Secondly, I wake up with hip, knee and lower back pain (this includes experimenting with the different numbers a couple weeks at a time). My wife, who is now approaching 2 months pregnant, is having hip, neck and shoulder numbness (dealing with numbness for months) when she sleeps on her side. I am not impressed with going to the chiropractor to get adjusted only to get bent out of alignment the later in the day.

I really want a refund so I can get a better bed so we can sleep to be productive. I am really surprised at how others we run into who also were dissatisfied about your product. Truthfully, we do not speak highly of your product to our co-workers, friends, or family and tell them to not take the commercials seriously. We also purchased a mattress pad that controls temp (421279) and that did not fair well as we struggled with controlling bed temp at night. We took that off after a few months and it's a closet item.

Please don't make the same mistake and waste your money and health on this garbage.

Select comfort employees are liars. There needs to be a class action suit now! I get sick when I see any advertising regarding Sleep Number bed.

I bought this bed because I was hoping to get a good night sleep and since purchasing this bed in '08, I have yet been able to sleep through the nite and I wake up with a sore back every time.

What can I do with this worthless bed? Sleep Number should be shut down.

Both my husband and I suffer from intense back pain and the Sleep Number bed seems to make it worse. In June of 2011, I noticed that my side of the bed seemed to be losing air, and when I tried to use the remote to re-inflate, I received an "Er" code. My husband and I researched the directions to "deal" with that code and printed and followed the directions, including checking all connections, checking the outlet, and resetting the bed. Nothing helped.

Now, I am sleeping on a board, with no support whatsoever. At one time, my husband was giving testimonials on the radio regarding how "great" this sleep system worked for us. I can only hope that I'm asked to give a testimonial. I would never recommend this sleep system to anyone, not even my worst enemy. We toss and turn all night, I wake up several times nightly, and the entire experience has been miserable. I would like a replacement, but not a Sleep Number bed. I believe that the company is responsible for that replacement due to misrepresentation of their product.

Wouldn't you think a company with their stature and size, would be able to troubleshoot any problem an owner might have at no charge at least the first year? Not Sleep Comfort; apparently, once the bed is set up, and the installers walk out, you are going to pop down $169 if something is not right. At least that is the way it was explained to me by their customer service. Select Comfort has no field repair technicians. It is done through the installation people. Thus, you have a problem. You are going to pay to have it looked out. The mattresses shift off of the foundation by as much as 3/4 to 1 inch, and have to be pushed back on the foundation every morning. We worried about unnecessary and premature wear.

When I called customer service and explained my problem and concern, they said it would cost me $169 to schedule a repair call. When I asked how do I know this is due to a defect in bed, or the installation I was told it didn't matter. I still had to pay the repair fee this time, and every time I have a problem--even when the bed is only three months old. It's great to have a great, good looking bed, but the adage still hold true. This would not be so frustrating if it were explained at the point of sale that the warranty is strictly for the bed. Troubleshooting is going to cost me extra. A company is only as good as its service, and they need to rethink theirs. Just thought you should know before you buy. I didn't.

The representative told me it is because it is all hand sewn, etc. I told her if it were such good quality, I wouldn't have had the zipper split out. I mean it has not been zipped or unzipped since the day it was installed! This is unfair and unethical business practices and I believe that Select Comfort is charging such high prices on "warranty items" that in fact they still garner a profit from the consumer after paying their percentage. I will never buy from them again and they should be investigated for unfair and unethical business practices!

The sales person at Select Comfort never once mentioned that you will have to pay to have it shipped back/returned. I even asked specific questions about the return policy. Then the delivery company took the boxes without giving me an option to keep them or letting me know that it would be best to keep them in cases of return. When I called to return the bed that has caused both me and my husband horrible back aches, I was told that I needed to ship it back and if I wanted it picked up, I would have to pay $199. I called the delivery company to ask why they would take the boxes if we needed them to return the bed and I was told that Select Comfort/Sleep Number Stores have instructed them to take the boxes and trash away. We hate our bed and want it gone and now we have to pay to have it taken back. What kind of 30 day guarantee is that?

The bed was horribly uncomfortable and caused low back and hip pain for both of us. When we first tried to return the bed, they graciously offered to send an extra foam pad free of charge in order to make the air mattress comfortable. However, it did not help. We are literally sleeping on a rounded, hard-air mattress in a zippered bag laying on plywood. Sounds comfortable to you?

We stayed at a Radisson in Aruba which has Sleep Number beds and there was no comparison to that bed vs. our sunken bed. I emailed Customer Service and was told, pay the fee ($169) or they could talk me thru it again. My husband had just had back surgery and I explained that I am not an engineer since I had already tried to fix it myself.

Upon arriving home in Ohio, I went to the store where we purchased our system, was politely told that the manager, Daphne, would take care of it but she was on vacation. Daphne was kind when she called me about a week later (she was never told about my situation until she came back even though she called her store before) She said that she would contact her manager and get back with me. She called twice again and said that her manager had not responded to the Fee issue. I didn't hear from her last week; left a message two days ago and still have heard nothing. So....this bed that isn't even 5 months old is having issues and it appears that no one wants to deal with this. I remarked to our salesperson...."why didn't one of you happen to mention the $169 service call?" He (Brad) basically said "Daphne will take care of you."

My email to Customer Service was: "I will call every group I know to file a complaint; I will tell everyone I know about this horrible customer service and.....in August, I'm speaking in Chicago on "Customer Service" and will be happy to mention your company. It appears that no one really cares....

The second bed was delivered later, and set up. This bed has never been comfortable. The air chambers inside the mattress do not stay in place when used with the Tempur-Pedic adjustable frame. Instead, the air chambers move around, creating an uneven mattress surface. There's a valley on the center of the bed, which is created when the selected sleep numbers do not match. I am very dissatisfied with this mattress.

In addition, for the past six months, the remotes only partially display the digits, making it difficult to determine the settings. I have contacted customer service and was told that the remotes are obsolete, as they are hard-wired and therefore, I would be required to pay $88 plus tax and shipping to correct the problem with an entirely new digital pump with digital remotes.

When I responded to that remedy with dissatisfaction, I was only given the website for the warranty information. The warranty that came with the bed states, "Select Comfort, AT ITS OPTION, will repair or replace the defective product or component at a cost to the original purchaser based on the following table..." Then, if I elect to purchase the expensive repair parts, I would have to install them myself, meaning getting underneath the bed.

This bed is very expensive and problematic, seemingly by design, so that consumers will always need to purchase expensive replacement parts and install them themselves as long as they own the bed.

I paid for the company to set up my bed in my home. I am now experiencing a "valley" effect in my bed. Not once when I called for information nor when I placed my order was I told that this bed was designed for two people to sleep in. I then contacted Customer Service and I told them my problem with my bed. Their response was that the bed is designed for two people, not one. They said that they could remedy this by me returning at my cost the dual chamber, and then pay for the single chamber. I then told them no, then they replied ok and asked me to pay for the return of the dual chamber and they will send me the single chamber. I have a friend who has the same bed and she is a single sleeper and she did not have this problem.

I find it rather invasive on them now acting like I am supposed to tell them how many people sleep in my bed. If they would have told me upon my purchasing of this bed that they had single or dual chamber, then I could have made an informed purchase. Instead they did not tell me and now are trying to tell me that it was my mistake when it was their fault for not having informed me. I also have checked their website and see no place where they state "how many people sleep in one's bed."

I would like for this to be remedied as I find what they are doing, unfair.

The inside is about 65% mold. It is the most discussing thing. I feel that both my husband and I have suffered health problems due to sleeping on and inhaling mold for probably, the past nine years. I am very upset that this company was aware of the mold issue and failed to notify customers. There are many recalls in the real world to protect others from injury; and I feel that something needs to be done with this company who looked the other way when costumers were suffering from mold and health issues. I will be notifying my doctor and will start another round of tests to determine how the mold-infected bed may have caused me health related issues. This is from a very upset Danna of Menomonie, Wisconsin.

I needed a new pump after only one year, which was sent to me without charge.

Another problem with this bed is that it loses air, and so the number constantly changes, and that might be one of the problems in my not getting a good nights sleep.

Now the remote does not work at all. So much for the 20-year warranty. It has never held the settings as it deflates overnight. If set at 75, it will be 50 by morning. Worst mattress I have ever had. Spent so much for it that I cannot afford to get another right now. Class-action suit certainly is advisable for this company to quit conning people.

I've talked to GEMB and Select Comfort and there is no way that they can combine the accounts (I have plenty of available credit on the accounts to do this). Nobody in the store, not even the manager, Jason, can fix this and it's a huge pain, not to mention, harmful to my credit score! Stephanie, a supervisor with customer service, was fantastic; however, she too was frustrated with the lack of communication between different Select Comfort agencies and though she overnighted the mattress to me on a Monday, it still hadn't shipped as of Thursday afternoon. When we took down our 5 year old Select Comfort bed, there was no mold and it was super easy!

I love the new bed (though I've barely slept in it), but I don't love the stench from the memory foam which is still there a month later after following recommendations and taking it apart and leaving it out in sunlight all day to air out. Does Select Comfort memory foam have formaldehyde in it? Does it have latex? I was told no, but I'm allergic to formaldehyde (triggers my asthma) and I've spent more time sleeping on my sofa this month than in the new bed because, even with the windows open, ceiling fan running, and air purifier on full blast, I start wheezing! I'm worried about latex as I'm a new nurse and chronic exposure leads to sensitization.

Select Comfort needs to 1.) streamline purchasing to ensure the customer gets their order in a timely fashion; 2.) have online MSDS for customers; 3.) follow up on order problems; 4.) ensure adequate training of management and staff in stores; and 5.) follow up with customer satisfaction survey!

Please know that you can unzip the mattress at the head, pull back the top of the mattress, push the button on the quick disconnect where the hose joins to the airbag and pull the hose off the bag. Then, either blow more air in by mouth or release air as necessary to obtain the inflation that feels best for you. It takes some doing, but it is absolutely free!

I am disappointed in a company that manufactures so many defective units. Clearly, they treasure their bottom line more than their customers who they overcharge in the first place.

I find your policy on replacement parts and delivery to be to rigid. You're not handling me, your customer of three Select Comfort beds, very well.

Since the time of delivery, we have been in regular contact with Jack expressing dissatisfaction with our purchase. We expressed issues of discomfort, pain and sleeplessness and request for a full return. They were encouraged to allow some time for adjustment and were told that exchanges and returns are issues that the head office must deal with. We were told by Jack that the head office staff were away on vacation and could not deal with it until March 14, 2011.

After giving some adjustment period, the head office was contacted on March 14, 2011 and we spoke with Sam **, who advised us that he would consult Temperpedic and get back to us. To date, there has been no return calls. We have tried several times and received unanswered ring with no voicemail to leave a message. Jack has been contacted again and once more would not deal with the issue and deferred it back to head office. We further contacted the Markham store and Tempurpedic head office filing a written complaint, requesting some follow up to our inquiries and have not received a response.

Being and elderly couple with significant health issues, it is to our disadvantage that this issue remains unresolved. In addition due to the stress of this unresolved issue, Mrs. K has had to seek medical attention and therapy due to her extreme discomfort when using the new mattress. She has been ordered by her doctor to discontinue use immediately to avoid further problems and has not been using the mattress since.

There is a significant amount of money in question with this type of purchase. The lack of quality customer service is remarkable and we have been taken advantage of.

The person that helped us was great, but it was a struggle to install a new valve and my husband was not happy. But, the major problem was that I didn't realize that I was not getting restful sleep and my arthritis was getting worse and I was often in pain. At night I always felt like I was rolling downhill. I would try to hold onto the edge of the bed to prevent that tilting sensation. Also, the firm foam at the sides and to a lesser extent the center bothered my hips, and whenever I moved to close to them in my sleep. My husband wasn't bothered, but he can sleep on a log.

When I called customer service they told me they could replace one at a cost of over $75. Well, since I invested so much money into the bed already, I didn't feel much choice other than to buy it. That was less than a year ago. When I bought the bed, I purchased very expensive sheets as well. I loved them since they stayed on the bed very nicely, however, after a couple of years, they ripped where my legs lie on the bed. I have never had this happen before with any other brand. I couldn't believe it, especially, the location of the rip.

Then, last night I went to see what the number was reading on my remote, and again, the remote did not work. This is a new remote that I haven't had for more than a year, and truthfully, I haven't needed to adjust my bed much so I have only used the remote five or less times. I changed batteries and made sure it wasn't my error, and it still didn't display anything. I told my husband that Select Comfort charges me even one cent more for a new remote and that we will be buying a new, better made mattress tomorrow. I don't feel that the company has lived up to its advertisements, and I would not recommend anyone purchasing a Sleep Number bed or the expensive sheets sold in the store.

Our Select Comfort mattress is total junk! I would love to film (and will if necessary) 2 things. 1. Both of us tossing in this bed almost constantly. My husband's side actually has holes in the pillow top mattress where he is moving so much (tossing). 2. Film our bed pumping up with one of us on the bed like they do in their TV commercials. They show the mattress pumping up into your lower back and neck area. That didn't even happen when our mattress was new! We have had problems with first and foremost the foam, both air chambers, the remote, the pump that fills the air chambers, have the pillow top torn in several spots where my husband tosses and turns all night; the remote on my side takes forever to pump up (God only knows if that's turning into another problem)and now the sewing of the zipper in the bottom part of the mattress is coming apart. We take care of things that we buy. We work hard for our money and do not abuse things.

We've contacted the Attorney General's office on this matter and all we've gotten so far is a couple pieces of foam that are still in the boxes in our garage. They were informed that they were wet and now musty and moldy and we want them out of our garage. Replacing the foam is not the answer because it breaks down too fast which brings you back to square one. I very often have to sleep on our couch to get a better night's sleep! They have refused to give us a refund on the mattress. They are trying to say that maybe it is the base that we have it sitting on.

When we bought it at the Greensburg,PA store, we told the salesman we had a waterbed frame that we were planning on using. He said that it was fine. Lately we have been dealing with Sleep Number through the A.G.'s office in Pittsburgh, Pa and are getting nowhere. We need to start a Class Action Suit now! From reading your site, everyone seems to have the same problems that we have. For your info, the last complaint we filed we gave you the address where we bought it instead of the company's address, which we've given you this time.

For the money I spent, I could have purchased a top of the line regular mattress. I looked at this as an investment. To me Select Comfort is the Barney Madeoff of the mattress industry. Instead of more sleep, I got more pain. My neck and back pain were accompanied by numbness. I couldn't turn my neck to the right for months. The mattress only made things worse. I constantly toss and turn. This company is not consumer-friendly. I wish I had checked this site out first. Now I'm forced to by a 4-inch mattress pad. In reality this is only a very expensive occasional guest bed.

The next time, I paid for shipping, and they supplied a new wireless control unit. This last time, despite what appears to be a well-known problem, the replacement cost is $176. I know I am not the only person having problems with the controls. I would hate to think that I have to spend this amount every year I keep the bed. I know things go wrong, but most electronics last more than a year.

We went to the store 2 days ago to purchase one and it costs $5,100 for a split king. We were told it took XL long twin sheets for the bottom. In the store, you had to buy a complete set for $350. I thought I would go check other stores. We checked and found that they were hard to find, so we decided to go look online. Thank goodness for that. I stumbled on this site and read all the problems with this bed and the mold issues, plus I learned that there was not a full 20 year warranty but only 2 years. Two years to me is nothing on a bed of that cost. I also was very concerned about the reporting of people having to fix their own beds, so I decided to cancel the bed until I had time to do more research.

Upon calling in to cancel (less than 24 hours later), I was asked why I was canceling. I explained that I learned about the mold issues and the fact that any repairs would be done by me. I'm no repairman. Thank goodness I had not received it and I was in the 3 day right to cancel. They explained that the mold issue was handled back in 2005. I asked what was done and was told that they use some microbiological spray on all the internal parts.

They explained that humidity and body chemistry caused the prior mold problem. They said that there would be no more problems; however, when I asked what was sprayed on the parts, I was told that that information was not available to the public. I explained that I would like to know since I would be sleeping in the bed and was told that if I told them what I might be allergic to, then they would tell me if there was a problem. I found that unacceptable.

I just want to commend you for having a site like this where people can learn about issues and then decide for themselves. I decided to not take the risk, cancel, and go look for a regular bed.

Please give this the time and merit it deserves. This complete lack of quality craftsmanship and quality testing are the reason we are all ready to unite in getting Select Comfort into court and letting them know that the inferior quality and their outrageous prices and false warranty info has got to stop/cease/desist! One of your lawyers needs to investigate all of our claims and get the paperwork started with the State vs Select Comfort Trial. Please help all of us that have fallen victim to this complete lack of quality and sky high prices. We will not stop complaining until we see some interest from your legal team. The ball is in your court, they owe thousands of people thousands of dollars.

Is there not a lemon law on products that they have to take it back? Not only that when you call them with a complaint, they expect you to be able to spend three hours tearing apart your whole bed going through hundreds of their stupid tech solutions when the actual case is the bed is junk. If I would have bought a normal mattress, I would not need to spend hours on the phone for them to try and decide what is wrong with the bed. Then once they cannot figure anything out, they send you a new part and it takes over a week to make it to the house and you have to spend another 10 hours tearing down the bed to replace the parts and then sleep on it a few more nights and have the same problems start again.

I do not know how this company gets away with selling these beds because from what I have seen on the Better Business Bureau, they do not have a good reputation at all. I am at my wits end with trying to fight with them. All I want is for them to take the bed back and give me a refund.

Well we were told that it was ready to be assembled all parts included (lie number three). They sent us legs after threatening to send it right back. When my husband talked to the return department that he was going to send it back but they said at least sleep on it for a couple of weeks and then if we didn't want it we could send it all back without any charge. In other words, a full refund (lie number four).

Well we called them and insisted on returning it because it was the most uncomfortable bed we had ever slept in. My husband slept on the couch for the entire time we had it, except the first night. I was told that we had to pay to ship it back and would be charged $150 for this and that we had to use their labels and could not get our own shipping. They charged us $59 to ship it to use and $150 to ship it back. This is not a full refund. The bed has been shipped back and we have not heard anything from them and probably won't and probably never see a refund. So be aware, they do not tell you the truth; just what they need to sell to you. Buyer beware.

No frustrated owners standing in line with broken compressors and moldy foam means there are no lost sales due to those of us who are disgusted and willing to say so. To have the retail outlets serve also as parts distribution centers makes perfect sense and would be a huge time savings and convenience for all of us, except the showrooms would be flooded with unhappy owners exchanging broken parts, right? So you have to ship it all back yourself, a major and costly hassle. There is also no in-home service support. You have to be able to take the bed apart often, troubleshoot the leaks, mold and sags yourself even if you are disabled or have a lifting restriction.

Really now, what is that? After spending $2000-$4000 or more for a product that is promised to last for many years to come? It's a complete failure of quality commitment, that's what. A policy of total disregard for the value of a customer. And let's just think about how they have total control over you. You have spent so much on this sag wagon, there is no choice but to spend more when things fail especially any part of the air system, including the air bags and fittings, hose connectors and those cheap compressors and remotes. This so-called sleep system is nothing without air pressure and absolutely worthless if it won't hold air, and that is where they have you totally dependent on their return policy and "refurbished parts" supply chain.

Folks, those compressors are merely cleaned and repackaged and sent out for after-warranty resale, which is why your replacement pumps are failing at an even faster rate. They are still defective! You should have received a new, never-used pump at the pro-rated cost, but they just sent you someone else's nightmare. And the same goes for those refurbished beds. All the parts are just repackaged beds returned within the 30-day trials. How can a piece of foam or an air bladder be "refurbished"?

And for those of you with fungus growing in your beds, do not accept this condition. It is a health hazard to be exposed to airborne mold and fungus, especially if you are immuno-compromised due to age, or immuno-suppressed due to having to take certain medications. And if you have bought these beds due to degenerative disc disease, or have had cervical and/or lumbar spinal fusions, discectomies, laminectomies, etc, be careful. If you experience continued pain and discomfort where you had hoped to find relief, get rid of the bed. You may suffer even more nerve root compression, possibly leading to more loss of nerve and muscle function, potentially in your arms, hands, neck, shoulders, legs and feet--any of these areas is at risk. I take care of hospital patients as an RN, and your health is more important than putting up with respiratory infections or more pain just because you paid so much.

Well, I don't like a hard bed anymore, so I have had to lie in this soft hole ever since. I can't have another person in this bed. Have to use another. The foam is just not comfortable anyway. That's all you really get with these beds. A thin piece of foam over a bag of air. Don't think there is anything high-tech or special here. There isn't. I am always turning over from positional fatigue. So then, a couple of years ago, the mattress began losing air every night. I had to pump it up once a night and eventually every few hours until I found the leak.

The plastic hose fittings embedded in the mattress had developed cracks. I epoxied around the bases of the fittings, and this worked until a few months ago, more leaking and more filling every two-three hours. I'm here to tell you, it is very disheartening to wake up on a hard base with no air several times a night. So I took the bed apart--again--and the clear plastic hoses from the pump have become so brittle, the hose fittings are again stress cracked, so more epoxy.

But in reconnecting the hoses, one of the the quick-connect couplers just snapped off flush in its hose. It had also become cracked and weakened and was evidently the source of the new leak. So now I have a worthless hose that cannot be taken out of the compressor unit. This bed is nothing but junk materials that age badly. I know I am faced with dumping more cash into a bed that sags, that is really not comfortable for me anyway, or else throwing it away. Could not even give it away now. Be warned, or be depressed, these beds are nothing unless they hold air. If you don't have air, you don't have a bed for many a night, folks, and you had better have a backup bed. A simple, standard mattress that won't fail you. I've had better nights' sleep downstairs on the couch.

Sour grapes, equipment does wear out. Even terribly expensive equipment and therefore needs replaced. What really burned me was when they expect me to pay for shipping them their defective equipment back and "Make sure you insure it for $395.00" or if it is lost, you will be responsible for paying that amount. I won't buy another with this kind of "special" customer service.

After reading about mold, I just stripped mine down to the bottom and it is as clean as the day I assembled it 4 years ago. When I connected the hoses, I used plumbing tape, duh, to create a good seal so only occasionally need to adjust the air chamber. The minimal contact I had with SC was professional and helpful. This was while I ordered my second bed.

My only complaint is, I wish they offered reconditioned controls as their's are not waterproof and I put mine through the washer. No problem, just share with the guest room. I realize this isn't what you want to hear but I love my Sleep Number bed. My back loves it, I sleep better and wake up refreshed.

About a month later, we noticed the mattress pad on my side was pulling loose all the time towards the middle of the bed. We went to the store in Champaign Market Place Mall and talked to the sales lady that sold us the bed; she suggested we buy this cover for the mattress pad to hold it in place, etc., etc., etc. I did. $150 dollars later, it sort of stopped pulling it to the middle. However, the foundation was bowed in towards the middle. We called; they sort of argued that that has never happened before (yeah right) and sent a new one.

Well, here we are 45 days later with a bowed foundation again. The first lady in Customer Service was so rude I hung up on her and called back to speak with another one that told me I had to have another problem. Okay I can agree with that but it is your bed, tell me what it is so we can fix it. His suggestion was to go buy plywood to put down under their foundation.

Excuse me, I already got suckered into spending $175; I am not spending another $100 on plywood for their bed that I was told takes no modification to any bed frame. I would be very happy with my money back at this point as my 1 year is running out. I think I will file an attorney general's complaint as well Monday. We bought this bed under the impression that never again in our lifetime would we have to buy another bed. That was wrong.

I sewed it myself. I expect that you can help me. The unit I bought was very expensive. I believe you should be able to help me.

Because it is an air mattress, it is very cold. It's like an unheated water bed. I have several blankets between the fitted sheet and the mattress to try and combat the bone-seeping cold. I feel completely ripped off. I wish I have found this site before I bought the bed.

I have read many of the issues on this site and we have experienced most of them personally. After only about 2 1/2 years of ownership, we complained to the customer service department about the bed. We had been experiencing problems with the bed for about 8-9 months prior to our call, but we had so much going on in our lives at the time that we didn't get around to calling right away.

We weren't concerned about time frames since we were told (and it is widely advertised here) that the bed came with a 20 year warranty. It was never mentioned on the radio or by our salesperson (or friends who have the bed) that the warranty was prorated after a certain period of time. We learned this after calling customer service about our issue.

We, like many others have noted, were told to jump through all kinds of hoops to determine the true issue with the bed. This in itself took 2-3 weeks. They finally told us that we needed a new pump and it would cost close to $200 out of our pocket and we would have to replace it ourselves or hire someone. We told them this did not sound like a 20 year warranty to us and they said we should have read our contract. I told them that we did read the contract and they said that is was also in the manual.

I argued with them that the manual was only given to us after we purchased the bed and they should have been more upfront and they should discontinue their false advertisements. This bed does not have a warranty. They just give you a run around and are extremely rude when you point out that their product is inferior and way more expensive than a regular bed. Our bed loses air every night without the adjustments being done by anyone in our household, the remotes can not be read on most days because the lights no longer work properly, and when we sleep at night my wife's side of the bed loses so much air that I roll into her hole at night where she is sleeping.

Every day she wakes with a back ache due to the loss of air during the night. We have searched the chamber for leaks, the hoses for leaks, etc and can't find the issue. The pump fills the bed with air, but it does not retain the air. This product is just a piece of junk and if I knew then what I know now, I would not have purchased the bed, much less spent what it costs to purchase 2-3 really nice beds that would have lasted 8-10 years each.

I work for a company that offers a Lifetime warranty on our workmanship. I don't agree with everything we do (like making the customer responsible for retaining their paperwork to get the warranty) but if they can prove that we did the work, we take care of the issues at no cost to the customer no matter how long ago the repairs were done (we have been in business for more than 75 years). I often spend my time helping our consumers locate paperwork just, so I can sleep at night in this crappy bed. I hope the people who work for Select Comfort have to sleep in their worthless product and that after reading all these complaints about their product, I hope they have a hard time sleeping.

The bed is supposed to have a 20 year warranty and if they believed in their products from the pump to the chambers, to the covers, they should stand behind their products and their customers when issues arise. This just says a lot about the company and what they really think about their own products if they wont honor their promises to their customers to offer them the best bed you will ever sleep on.

That broke the camel’s back. I took a big hit on the bed but did sell it to some individual for $200.00. This company should recall all the beds they sold and return customers money. By checking online I notice several people with the same problems. I lost my rear on this deal and ended up buying a Serta, a lot less money and twice the bed. They took advantage of a senior.

I have tried to address these issues repeatedly with the company but the company has only made suggestions that will cost me more time, money and stress. I can buy a strap that will hold the beds together, for example. Now why did they not offer that prior to installation? They merely had to sell me a $20 strap but instead were worried about selling me sheets, pillows and mattress pads that are anything but essential to the operation and function of the beds. I can send back the mattresses at my own expense but I am stuck with the lousy Flexfit foundations.

What am I going to want with two twin-sized pieces of junk? My best advice is to leave this company alone altogether. They do not want to assist me and they will not likely want to assist you. I am stuck with this ugly mess, which cost over $7000 and I will continue to try to get somewhere with them. Meanwhile, I have an uncomfortable, unsightly bed that smells like chemicals, and because the split king consists of two twin beds that are not tied together (because the salesperson failed to tell us that we needed to purchase a $20 strap to hold the two twin beds together) intimate interaction is pretty hard to achieve on the bed.

I would also be highly concerned if you have pets or small children, who could easily become trapped in the space between the two twin beds. I sometimes wake up to find that one of my arms is trapped in that crevice. It has been a very unhappy, unpleasant and expensive experience dealing with this company. The company is no longer willing to address my issues in writing and has directed me to call rather than emailing. I find this to be disreputable behavior. They should be willing to put their responses in writing after we spent over $7000 on their merchandise.

Over $7000 wasted on poor quality merchandise (I actually do like the pillows); serious costs in my sexual relationship with my husband, which I consider serious physical damage; the delivery people damaged my drywall.

I did and I was told my 20-year warranty was pro-rated (for some reason, I was under the belief that this was a full 20-year warranty), and that they no longer have the wired remotes, so I would need to buy a new pump that supports the wireless remote. My cost for this was over $140 and the pump, which was not defective, was identical to the one I already had. While I was installing the new pump, per their customer service person's instructions, inserting the new tubing after unzipping the cover, the zipper on the cover broke! On careful inspection, this entire cover is zipped with a very small, cheap plastic zipper! I wrote them an email about replacing this cover, as I had just spent roughly $140 for the pump, which I didn't need.

They told me it would cost me $249 for a new cover at my cost of 34% of the regular cost. That means their 66% would have brought the cost of this cheap cover to almost $1,000! That is about half the price I paid for the entire bed and if you add on the $140+ I spent on the pump, we're getting closer and closer to the price of buying a new bed if I were so inclined to ever do business with them again (which I definitely will not!). I went on QVC and rated this bed negatively, of course and QVC encourages us to be honest. I put the review on the QVC website on Wednesday evening and on Thursday it was gone! Also, QVC customers write in and ask questions about a product before buying and are encouraged by other QVC customers to give them our honest experience with the product.

I answered several people's questions, but those also disappeared! So it appears to me that while QVC is encouraging us to be honest, they are being less than honest by deleting my reviews and my answers to the questions of other potential buyers. I am stuck with a very expensive air mattress which has no real cover. And now, is exposed and ugly because Select Comfort does not want to take responsibility for this flawed zipper, which others have complained about. This all started because of a non-working remote control and now it's up to more than $400 to correct their mistake!

Through all of this, I was never informed that I was to be making payments on the bed during the "free trial" until I received a phone call from GE Money Bank that my account was overdue and I was being assessed a late fee of $25.00. This was the first contact I had from GE Money Bank about my account. I had never received a card or a billing statement from them because the Select Comfort store had given them the physical address instead of the mailing address. I live in a rural area that doesn’t provide home delivery. We have to pick up our mail at a PO Box.

After over 30 days, much mental stress and several hours on the phone, Select Comfort agreed to take the bed back. It took them another week to send the return labels (that they wanted to charge us $200.00 for), and when one of the packages was lost in transit by UPS, we were again told we would have to wait for our account to be credited. As of September 21, 2010 this has yet to be resolved.

We had to pay $206 for "rebuilt" wireless remotes that didn't work any better than the old ones. The numbers on the "new" remotes have all but gone out, and my husband and I wake up every morning in the "center hole" with back and side aches. We have to put a large pillow in the center of the bed to help keep us from "rolling" into each other while we sleep. I would not recommend this bed. It's a ripoff!

A few weeks later, the problem continued. I demanded action and requested a new pump system. It was hell to get them to understand but finally the pump arrived. Problem solved, so we thought. A few months later, the bed was shifting in height as one of us got up and almost rolled the other out of bed! We contacted Select Comfort. They suggested to replace the single chamber with 2 chambers. I asked why this problem was never disclosed on TV. We were dealing with fraud as they wanted to charge us to fix a problem that was covered under a 20 year warranty.

After several calls and explaining the amount of money we spent on the 4 beds, back pain we were suffering etc. they finally agreed. The bed was okay for about 2 years. The next problem came as a result of the foam compressing and losing it's shape. My wife and I felt like we were sleeping on a slope and fell to the center of the bed. We took the bed apart as told by the service dept and found the zipper tearing after unzipping the bed 3 times! This did not correct the problem as we were told.

I complained again this time no help. I explained to Select Comfort my wife and I are sleeping on the edge of our bed and suffering undue back and neck pain. The answer was the bed is no longer under warranty. It was limited and you will have to pay for the foam sections. I hung up and a few weeks later the control dials stopped lighting up. Now we can't see our number, the bed is losing air, sides have collapsed all as we watch the lies on TV about the Select Comfort and no back pain!

To make matters worse, one of the twin beds was full of mold. Select Comfort was quick to replace the foam and cover to avoid a lawsuit. We are suffering with a defective product along with others. We have spent thousands of dollars for what? My wife and I need medical attention as our back and necks are constantly hurting. We have not had normal sleep for many years. I strongly advise against this product. We have lost many of days of work. We suffer from sleep deprivation as we constantly awaken from sleeping on the edge of our bed or from falling to the middle. I hear my wife groaning at night as she suffers with these issues. I am so tired during the day I have had a few near misses while driving trying to stay awake. We need help and a new bed.

Our representative was very boastful about the product until we mentioned that we wanted to review the consumer reports at which point she started to mention the mold and pump issues. She indicated that these issues have been resolved and not to let this deter our decision to purchase.

To make a long story short, we did not purchase a SC sleep system solely because of the testimonials that we read on this site concerning pump and customer service issues. We want to thank you for the feedback. FYI, we plan to return to the store where we received the demo and inform the sales person of the issues that we have read on this site where senior citizens who purchased their product because of back issues along with other consumers who purchased their inferior products and received extremely poor customer service. Thank you. Thank you for saving at least one consumer from experiencing the frustration and the poor customer service that we would have received from this company.

I contacted the company (after reading similar complaints online) and they sent me 3 foam inserts to put in the middle, between the 2 air chambers. It did not really solve the problem but I decided it would be too much hassle to try to return it. Since owning the bed I have developed serious back pain and problems documented by X-rays and MRIs.

Today I unzipped the pillow top cover and pulled back the charcoal foam topper. I was shocked at what I saw on 1 side- mold spots! I had not opened the inside of this bed in years. I keep a waterproof mattress pad protector and there have been no urine or water damage to the mattress. My house has central a/c and heat and the temps stay 70-75 degrees all year round. There is no reason the inside of that bed should have mold! I noticed on someone else's comment they also found mold on the charcoal foam insert. I am aware of the dangers of mold, it can be deadly or cause serious health problems. I have Type 1 diabetes, I am single and work and my health is very important to me.

I was told when I purchased my bed that I had a full 20-year warranty over defects. I was told this would be at no cost to me. I was never informed of a pro-rated warranty. If I had known this, I would not have purchased this bed. I have a barely two-year-old mattress that can't be used. This would not happen with a standard mattress. I told this to the agent. I informed him I would be letting everyone I know about this. I told him they lost a customer. He was not concerned in anyway. He did nothing at all to offer me other options or even try to help in any way. He said he would save the information so that the quote would be there. That is the solution he offered, merely saving the quote. He then asked if there was anything else I needed help with today.

I'm sorry but I was not helped at all and I find it difficult to believe that a company like Sleep Number just does not care about their customers at all, but they proved to me today that is the case. I would not recommend doing business with them. You are making a large investment in something that will only continue to cost you money in the very near future.

The first few nights I expected to be uncomfortable until I could find a comfortable setting. It has now been almost a year and since we have got this bed, I haven't slept more then 4 hours a night. I can not stand sleeping on this bed. My husband wakes up with his back hurting almost everyday. We have called Sleep Number and they act like we are both idiots. They have sent us some parts to try to make the bed more comfortable but the warranty says any work not performed by Sleep Number will not be covered by the warranty. So we didn't try to replace the parts assuming Sleep Number would contact us for an appointment to service the bed.

Finally, we called Select Comfort and was told that we had to do the work ourselves. So now we have a bed we paid nearly $3500 for and we have to do the work on it when its supposed to have a 20 year warranty. Every time we have contacted Customer Service, we experience an aggravating amount of attitude. I can't believe we, as consumers, paid this much for a product under false pretensions, only to be treated like we're idiots. I want Select Comfort to buy back the bed so I can buy a Simmons Beauty Rest that has a 7 year warranty that I know for a fact they stand behind.

When I called Sleep Comfort to express my feelings about their air pump and my displeasure about the 10 day waiting period, they did agree to send the pump out NDA at their charge. Still, this happened on a Friday and it will probably be Tuesday before I see the new air pump. Besides the inconvenience, this is starting to get expensive. Even pro-rated, the pump and shipping charges come to approximately $150.

I called the company and they said it would cost me $350.00 to replace the foam. I said I thought this was covered under warranty. She said it is, but it is prorated. So I told her that in fact, there was no warranty since everything on the bed would wear before the twenty years and they know the foam would not last. I said, no thanks, and I said it would be cheaper for me to buy a new bed. I then called the store back where I purchased the bed. I told them of the problem with the bed and once again they told me it would be covered under warranty.

The normal person thinks when a person says it is covered under warranty, there is no cost to the customer. I said to her I called the factory and told her what they said, she then quickly changed her information that the warranty is only a partial warranty. They misrepresent the product and is fraud. My campaign is to let as many people know not to purchase this product, that it is a scam.

End of discussion. I was just about to order a new pump when I got online and saw all of these complaints. Am not sure what to do now. The best thing about the bed, in my opinion, is the light weight mattress when changing bedding, etcetera and I have not had any problems except the bed losing air. The pump is currently disconnected but the one side is about out of air and the side that's working is also losing air. I'm thinking Tempur-pedic may be the way to go. Has anyone had a totally positive experience? The consequences of a new pump will be whatever the traffic will bear which in my case will be around $250. I'm not sure, however, after reading all of the remarks that this is the smart thing to do.

Also, my daughter just got parts for hers because she was having problems. She installed the pieces, but it did not solve the problem. She received the parts less than 1 month ago, and they told her she could not return it and get her $414.00 back. We have a bed for $6700.00 that we cannot sleep in and have to go to the chiropractor at $72.00 a trip to get an adjustment. My daughter is out $414.00 plus her fiancee has to go to the chiropractor and then suffer from lack of sleep because they have to sleep on the floor or the couch.

If you intend to buy one of these mattresses, I implore you to sit on the edge of the bed as you would when you are getting up or putting shoes on, and you will see exactly what I am talking about as the mattress crushes flat. The risk-free trial is a deceptive at best and an outright scam in my opinion. It is actually going to cost you $300 between shipping and return costs. There is less then $200 in material in the mattress so Select Comfort is still making a profit on a return. If you want to try one of these beds out, demand that they waive the setup and delivery fees up front.

Also, do not buy any accessories from Select Comfort like pillows, etc. There is no return on these items. Even if the sales clerk tells you there is. Our Select Comfort experience ended up costing us $700 to try the bed out, risk-free for $30 days. We have to keep the pillows, the mattress wraps, etc., that we bought. The only item we did buy that I would recommend is the Select Comfort Body Pillow.

I wonder if there are some type of body fluids leaking into the mattress with those that have the mold. The reason I say this is the pictures show the mold mostly where the trunk of a persons body would lay, not near the feet. My father used to sweat profusely, perhaps this is the problem. I love my Select Comfort and would have a hard time sleeping on another bed.

I called the company again and I had to pay 3 for a foam piece (because it’s not covered under warranty) and shipping. I shouldn't have to pay for the piece of foam for their defective bed.

I am unemployed so this was not an option. Well, a day went by and the unit started working. This past week, it happened again. I just got off the phone with Bill. He said there was a defect with the units; they had manufacturer re-examine them. It turns out it is most likely a heat problem that does something to the unit. They are mailing me an updated unit, at no charge. I am supposed to receive a brand new, not refurbished , unit next week, at no charge. The Rep, Bill was extremely nice and I thought you would like to know that the company now sees it had a problem. If they don't mail me one, I will write back.