Sleep Number Reviews

We bought our 1st Sleep Number Bed with the Flex Fit Sleep System. Many times we were reassured by salesman that they had a 30 day return policy if we were not happy. We purchased the Split King and did not like the split, nor did we like the Flex Fit system as the massager is entirely too loud. We called the sales person and was then told that yes, we could swap out mattresses but the Flex Fit System was not a part of their return policy. "It clearly states this on page 2 of our terms and conditions, no different than buying a used car. You need to make sure you read everything you are signing." This is what we were told by the sales person.

I have had a Select Comfort bed for 15+ years and am still using the same and top. It is very comfortable and I have had no mechanical issues. I did have a back problem and I was sent an egg crate mattress at no charge to firm the mattress for me. That was very customer-friendly. This weekend, I purchased a Memory Foam bed with the adjustable base. I'm excited to take delivery and put the current bed in my guest room.

Beware of Sleep Number bed. The bed was so uncomfortable. It is nothing but a glorified air mattress that left me laying on the box spring. It sits very low to the ground. They tell you that if you return it, you lose your shipping costs but they don't tell you that you will also pay to return it and have to buy boxes. They should have left me the boxes. Instead, I had to pay $30 for boxes and $60 to ship it back on top of them keeping my $170 that it cost for the original shipping. I would not recommend this bed to my worst enemy. The material is worth about what I paid for shipping rather than the cost of the bed. My back was killing me after sleeping on it for one night. You would be better off buying an air mattress from Walmart. At least they won't charge you to bring it back.

We purchased our Sleep Number bed in 2006. At first, it was okay, but the last two years, my husband and I wake up every morning with back pain. His side loses air and the middle of the bed has a hole that we both roll into. I called customer service and salesperson said I would have to pay $80 for a piece of foam that goes in middle of bed to stop us from rolling to the middle. I purchased it and tried it for a couple of months but still waking up with back pain. I called back and the salesperson said I would have to pay $110 for the air chambers with zipper in the middle of the bed, but we are still rolling to the middle. This company does not stand by its warranty and I wouldn't recommend them to anyone!

The remote control stopped showing the number that it is set on. I was told that this type of control is no longer manufactured. I would have to buy another one at a cost of $120 plus shipping. The bed comes with a 20-year warranty but the part is prorated. It seems unfair for them to upgrade the product and then charge for the upgrade. Thank you.

We bought the P5 bed. We received it on Aug. 8, 2012. First night I slept on it, it felt nowhere near the one we tried at the store. The one at the store was very soft and conformed to my body. This bed had no softness whatsoever. I thought it was just me. I kept trying different settings, but every setting was causing some kind of discomfort. The bed in the store didn't.

I have been having back pain ever since I had this Sleep Number bed. I tried to call and get them to come and get it and he asked me to try it again, which I did and it still hurt my back. Then I forgot and the time ran out. Then my little control stop working. I cannot see the number and when I called, they said because they don't use that kind no more, I would have to pay $100 for deductible. Nobody told me that I would have to be paying a deductible, almost $2,000 gone down the drain. And each time I move, we had to take it down and put it back together. Such a mistake. Now, I am stuck with $2,000 worth of junk.

One and half years after purchasing a king-sized Sleep Number bed, I feel qualified in commenting on it. My husband and I both have bad backs, and we purchased this elaborate air-filled bed with the hopes of alleviating our pain. Instead, it has increased our discomfort. Whenever one of us gets out of the bed, the inner mattress goes off balance and the other person rolls downhill. The air also leaks out of the bed causing us to constantly readjust it. I have not had a good night's sleep on this bed in months and it is getting worse. I'm really not happy about investing a lot of money in something that should perform as advertised. I wish we had purchased a high quality conventional mattress. Never again.

I had problem in Jan. 2012. They said I needed a new motor as it was losing air. I replaced the motor with the remote and had to pay $275. This August, the chamber is still losing air. They had me cap it off and guess what, it's still losing air. Now, I need to replace the bed which is now going to cost me $125. They are not what they brag about. I have been also having real bad lower back pains and now that I am sleeping on the recliner for the last couple of months, my back is great.

I cancelled an order worth over $6,000 before it was delivered because we found out it would not fit our existing bedframe (we were told at the store that it would fit any king size bed). I was told the refund would be processed within 10 days. After 10 days, I called and they said it would be another 14 days before they could process it because of a glitch in the system. I asked what the glitch was and they said the warehouse failed to acknowledge the cancellation. That is not a glitch. It is a failure to do your job! I cannot get through to anyone that I want my money back now.

Soon after I purchased it, the zipper to the mattress went offtrack. I complained and was told it could be replaced for $253.00. The mattress kept losing air causing two trenches. I was told to keep readjusting the remote control which did no help. I complained for a 3rd time about my 2 existing problems and I was told at 56 percent of warranty, my problems would cost $370.00 to replace. These problems occurred soon after purchase. I feel that due to faulty craftsmanship, I paid $3,339.45 for this bed with a 20-year warranty. I am still paying for its upkeep $370.00, which I cannot afford. I asked this company to please give whatever percentage is left on this warranty and I will return the bed and buy a regular bed. I am very angry and dissatisfied and I still have the same problems.

After purchasing bed and using it for four years, one of the twin mattresses began losing air. I called customer service and spoke to a rude customer service person who tried to convince me that the cause of the leaking "O" ring was not a manufacturing defect and under warranty. Well, it kind of was under the warranty because he would sell me another mattress for $100. There was no way to repair the connector or replace the "O" ring. Are you kidding me? Their idea of warranty service is to require a customer to purchase a complete new unit at a reduced price ($100) after four years of use when they claim to have a 20-year warranty on the product. I wish I had found this website before purchasing two of the Sleep Number units. I would never recommend the purchase of this product or dealing with this company to anyone.

We were at the Woodland Hills Mall and tried out several of the sleep number beds. Both I and my wife decided on the Pillow top style bed (King Size Select Comfort, Sleep Number Bed); and with my credit, we decided to place a $2,000.00 down payment and charge the rest and have monthly payments on the remaining balance. The bed arrived; and while I was at work, the installers came and set up our new sleep number bed. After the bed was set up, my wife noticed that it was not the bed we wanted or selected at the store; and she called the store and told them that they delivered the wrong bed! They told here that they would check and get back with her.

In January 2012, the bed was delivered to our home. The total cost was $2,576.72, which included $169.99 setup and delivery charge, pillow and two sheet sets. Before the 30-trial period was up, it was necessary for us to go to Florida. We returned home to find the bed very soft. We pumped it up to the 100 mark, laid down to set our comfort level, only to find that the control hoses were not properly installed (switched so the left control operated the right side of the bed and the right control operated the left side of the bed). At the time, we thought that we could deal with that, just had to make sure that we needed to push the opposite control button.

My husband and I bought a Sleep Number Bed following my husband’s back surgery. We ended up having more back pain than before purchasing the bed despite adjusting the firmness of the bed. This bed is nothing more than an air mattress. Save your money and just buy an air mattress from Walmart. Also, the commercial said great for couples, only if they have the same Sleep Number. My husband prefers a more firm bed than I, and most nights he ended up rolling into my side. It is only separated by a small amount of foam. Very disappointed.

I purchased a Sleep Number Mattress from one of your store. I have had it almost, if not two years. It's been a horrible experience for me. I have done all I was told to do to achieve comfort. But it never happened. I even purchased a memory foam. It’s like sleeping on a bed of nails. My wife also, concurs with me. I think your mattress is way overrated.

I bought my second Sleep Number bed. I was told that it was the best that they had (the cost was just shy of $10,000). I told the salesman when I needed the bed and was assured that the bed would arrive on time. Today I got a slack message from the company that because of an upper management mistake (yes, I have this on my answering machine) that my bed would be delayed for a week. Can you believe this? You would think that the company would do whatever it could to keep customers such as myself happy. The company has changed a lot. Do they care at all? Is this the "we will service you no matter what?" Right.

My husband and I purchased a P6 bed and was very excited to finally have a wonderful, comfortable bed. Well, that didn't happen. We tried all of their suggestions and had to finally just tell them that we had given it our best effort but we wanted to return it. They still insisted we could try some other things. The worse part is it is costing close to $400 by the time it was set up (10 minutes) and return it. The salesman said that you could return it, but forgot to mention the $200 cost. It was an expensive lesson.

We bought the Sleep Number bed in 2007. We paid close to $2,000 for the adjustable base. We have only used the remote to raise the head about 2 inches until the last week where I decided to read in bed. After three times, we heard a huge bang and something broke under the bed. My husband called this morning after looking under the bed and a customer service person said it would cost $177 for a part that they think will fix it. We would have to hire someone to put the part on. I think when you pay this much money, it should really last longer than 3 to 4 times of use. At this point, Sleep Number has lost a satisfied customer. I would never recommend as they do not back up what they tell people. Sleep Number just passes you on to the base manufacturer.

My husband and I purchased the bed about 5 years ago. We do like the bed although there is an issue with one side. Of course, it is my side. I feel like I'm sleeping on a bit of a hill. Changing the firmness doesn't seem to correct the problem, and we have taken everything apart and put it back together but that didn't help. I do put up with it because this is the only bed that doesn't cause me to wake up with muscle spasms in my back the next day. We didn't buy the remote with the number display, because we didn't want the added expense. The only drawback to that is when you try a different setting, it is hard to get it back to exactly where I like it. At the beginning, I did contact customer service about the slope in the bed and they sent us another inset for my side without any questions. They did say that they had never heard that complaint before, and I'm sure that is a bold-faced lie since I've seen it numerous times in reviews.

We visited the store in a mall in OKC on July 1, 2012. We tried out several beds and then decided to purchase a King Pillowtop Mattress set. We waited for two weeks to go by and no one ever called. Finally after 3 weeks, someone called to set up a date, a delivery date on 7/27/2012 was set up and we were told they would call us on the day to confirm delivery. The 27th came and went. I called them on the 28th and was told they did not show a delivery to be setup on the 27th, so the lady set us up for 8/1/2012.

The bed is very uncomfortable, sleeping on air mattress. When we bought the bed, it was just okay. As time went by, it got worse. We could not get comfortable no matter what setting it was on. We both have bad backs and neck problems. Some mornings, I couldn’t get up. My back hurt so badly and you can feel the air chambers. It’s the worst bed we ever bought. We would like our money back or an upgrade.

On July 19th, my Select Number bed was delivered. When the guys left, the bed didn't work. The motor went on, but no change in mattress. So, I called customer service and said this bed doesn't work. The rep want me to check the hose, remote, etc. When the rep said to me to take the top layer off to check, I said, "Stop right there. I just paid $4,000.00 for this bed. It was just delivered and doesn't work. You need to send someone out." The rep said he couldn't do that, so I said to take it back. The rep said okay, but it will cost me $400.00 to return. I am so mad. Don't buy this piece of **. It took a week to take back and still waiting for a refund on credit card.

Their website quote is "Free 60-night risk tryout available during this introductory offer on the most advanced air sleep system available we offer. Instead of testing a mattress for 5 minutes in a store and making your selection, try our mattress for 60 nights in the comfort of your own home. If you are not satisfied, we'll even pay the return shipping fee." Our bed arrived about a month ago, an I8, queen with raising head and foot options (mattress slips each time head is elevated). After a few nights of adjustments, we were comfortable but we decided we wanted a California king (wider and longer).

We bought a king size that cost $3,000. We have only had this bed for two years and it just feels like a hard version of an air mattress. It goes from hard at 25 and harder at 100. I have also had two back surgeries and this bed is terrible. The only softness this bed had was the zippered cover with about 1 or 2 inches of foam. I mean $3,000; I am so dissatisfied in this bed. I just can't believe I bought this thing. Now I need to wait until I can afford to buy a new mattress. I read about the, "Do I want an attorney to contact me about the complaint?" Is there a class action suit?

I bought a king size adjustable bed (the head & foot goes up and down). I am almost 60 yrs old and disabled. And they knew that when I bought the bed. On the first night after they set it up, they were closed and my bed hung in an L-shape. I was very sick and I had to sleep on a hospital bed in another room. It flipped me on the floor and the EMTS had to come out and put me back on. On the next day, it was fixed by my husband after calling them and troubleshooting it myself. My mattress has slid on my bed at about a foot ever since I have had it. I called them yesterday and spoke to a supervisor. I was told that they have no one to troubleshoot my bed, so I have to do it myself. I couldn't pick up the mattress to see if it was a factory defect or not (to see if the screws are tight or if there is a tear). But if I can find a man who's strong enough to troubleshoot it and it is a factory defect, then I can pay $169.00 for someone to come and fix it. I will probably have to junk a $6000.00 bed and buy another kind, because I have no one to help me! It is twins that make a king and my 25 lb dog can fall in the middle of my mattress and my husband's.

Replacement: I bought a house with Select Comfort air bed in 2003. I asked for a rebuilt air controller. They would not sell, only new ones. I asked why, and they said, "We have our rules" and I was not the original owner. I guess that they have a better way of going to market rather than catering to customer satisfaction and the voice of the people.

Great Bed! We bought our mattress in 1996. We've loved it ever since. We've had 2 air chambers leak and they replaced them immediately at no cost to us. We also got the middle foam replaced at no cost to us. We love the fact that my husband can sleep on a very soft (hammock-like) mattress and I can sleep on a hard (board-like) mattress. I love it and it has helped us both sleep comfortably. I highly recommend it. It does take getting used to, but in no way feels like an air mattress. After 16 years, the pillow top is getting a bit thin, and I could have replaced it, but I just bought a thick mattress pad for now. I have several relatives that I have recommended this to and have loved theirs.

I ordered the bed and I got the legs first. Three days later, I got part of the bed on Friday, at 3:00. And I called in to customer services at 5:00. She said it would be here in an hour. So, I towed my water bed down. UPS never showed up. I wrote emails to Dan ** letting him know what was going on. He never called me back. Then, I called customer service on Saturday afternoon, thinking maybe UPS would bring the order before noon. They said I was in another state and George said it would be here soon that day.

I was never informed by the salesman that the adjustable base was not part of the 30-day home trial. They said they would take back the top of the bed, but I would have to keep the base (which was the most expensive part of the bed). I have had 2 back surgeries and this is the worst bed I have ever slept on in my life. The floor is more comfortable. They sent a couple of products to make it better, but it did not. I would also have to pay them an additional $200 to pick up the top of the bed. I would still be stuck with the base and would only get back less than a third of what I paid for the bed. I was told by customer service that they would let the district manager know so they could do more training with the salesman. How does this help me? Then, I would still have to go purchase another bed. I will not ever recommend this company to anyone due to the dishonest and misleading practices. The salesman should have been upfront and honest and I could have made a more informed decision on my purchase. They advertise 30-day in-home trial.

The Sleep Number p5 bed took 2 weeks to arrive and was delivered in 3 small shipping boxes. It took the delivery men 10 minutes to set it up. Seeing that shocked us. The first night, we didn't get any quality sleep. We have tried numerous settings and nothing helps. The bed sits so low it looks like a toddler bed. It is basically made of an air mattress, a few pieces of foam and a plastic base. Our salesman lied about how much we would be out if we didn't like it. It was $200 for delivery and that was supposed to be what we would be out total.

We've purchased 3 Sleep Number beds and love them all (just changed sizes over the years). I'm writing about a King bed purchased in 2000. Today, we discovered mildew/mold on our air bladders & foam. I called the company and they are sending out new air bladders and foam at no charge to us! In 2005, the company developed a treatment that prevents this problem from happening. We experience the same level of support from the company when ordering these beds. They have been wonderful for both my husband and I as we both have back problems. We are delighted to have these beds!

I am not defending them, but they did respond quickly and sent a replacement Sleep Number bed to try and solve our problems. But the lack of in-home service could save us consumers lots of stress. However, the replacement mattress cover has a flaw in its construction that would save them lots of money and cut the cost for us. CS was very accommodating. We are still sorry we purchased it. They need a consumer council where we can tell them about our problems.

Sleep number is the worst company to deal with ever! I tried the bed, didn't like it. No problem, I have 30 days to return it, no questions asked. I called the place I got it from and listened to 15 minutes of excuses as to why it was my fault the bed was not comfortable. When I finally said to come get this bed and bring my old one back, they said they didn't keep the old one. I was specifically told that the old bed would be returned! That is one of the major reasons I got this bed. I am telling all of my friends in person, on Facebook, strangers I meet on the street, everyone to stay away from these crooks.

I did contact the store on several occasions telling them I had difficulty finding my number and not sleeping well. They advised to give it time and the correct way to find the setting. Due to my own misunderstanding of the trial period, I waited too long to return the bed. I contacted customer services and told them how uncomfortable the bed is and that the mattress cover was bunching up after only a few months. They went over things to make us more comfortable and sent a new cover and a new pad. What really upsets me is that we have to take the entire bed apart to put on this new cover that I think will just bunch up again. They have no in-home service after the sale. We are both disabled with back problems and we have to install it?

I have had my bed since 1998, so 14 years. I have Fibromyalgia, 4 ruptured discs in my neck and serious lumbar problems as well. I have nothing but good things to say about this bed. It has been the main reason I can sleep at night without waking up in extreme pain. So today, I called the company due to a slow leak in the air of bed. I immediately reached someone with a solution to find the problem, plus an offer to send me caps to test the bed at no charge. I am hoping to buy a new Select Comfort bed soon.

Within four years of owning the Sleep Number bed, the LCD screens on the controllers failed and cannot be read. We were told the replacement for the devices was not available. One air chamber does not maintain pressure throughout the night. When I tried to contact customer support, the automated process said they were closed even though I called during their operating hours posted on the website.

We bought the bed with a remote and a tech set it up for us in 2006. Immediately, I noted that it was merely two air mattresses with some foam over the top. The first big problem I noted was my husband and I were on really different numbers. So, since his side was softer, I kept sliding down towards him all night. After years of this, there was a permanent dip in the middle and when we contacted the company, we were told that they knew this would happen and they wanted us to purchase a "shelf" to correct it. My hubby stuffed the middle with an old comforter and sheets to even up the bed. The remote only works intermittently and I no longer sleep well on it.

I had the P4 mattess and really liked it. However, I switched from a full to a queen bed and so I bought the C4 bed in August 2011 for my queen. It was so bad I returned it and got an upgrade to the one I had before, the P4. It is not the same bed. The bed is advertised with an 11" height. Mine is barely 9". The SC tech said you do not measure the side of the bed, you measure in the middle. What a load of crap. How do you measure a bed in the middle? Anyway, I have had the bed almost 1 year and have not had one night of good sleep on it. I wake up stiff. I can hardly walk. My lower back and hips hurt constantly. No matter what number I put it on, I feel like I am sleeping on a hard, uncomfortable air mattress.

We recently moved and when putting our bed back together, we found that we misplaced the remote to inflate the bed. After looking for the remote, we finally called the company to see what we could do to inflate the bed since without the remote, the bed is useless. We were told we had to buy a new remote and with tax and shipping, it would be $86.00. With no other recourse, we ordered the remote and within the next couple of days, we found the old remote on the same day the new remote arrived two day UPS that took three days. When I called to ask to return the new remote, I was told Sleep Number will not accept the remote and be thankful now that both my wife and I have our own personal remotes. I will never do business with this company again and will never recommend this company to anyone.

It's one of those situations that is too complicated to list all the confusion. Let's just say that I wish I had come to ** first to avoid all the problems. We tried to upgrade from queen to king and that's when all the problems started. We were putting another $1,000 or so into their pocket and everything got screwed up. We put the order on hold (out of town for a death in the family) and they shipped it immediately. We asked that the sheets ordered with the bed be cancelled since we bought the sheets at the retail outlet; instead, they shipped the sheets and charged us twice. We spent hours on the phone with customer service covering their mistakes and were offered nothing in return. And that's only part of it. We found www.consumersaffairs.com and saw that out of 704 reviews that they only got less than 2 stars. Then, we cancelled the whole order and are hoping for a refund in 21 days. Let's hope that we get our refund. I see that we will probably spend another few hours on the phone handling that one.

I purchased a Sleep Number Twin Bed in May 2012. The bed arrived in boxes and was put together by a tech. There is no mattress per se, just an air bed surrounded by a foam zippered in, with foam on top and placed on plastic. A glorified air bed for $949.98 plus shipping of $169.99. I exercised my right to return and they will charge me $199.99 for someone to pick it up or I can break it down for 3 prepaid labels of $29.99 each. They keep the first shipping and charge again for the return shipping. I believe this is outrageous. The salesman said it will cost me $200 to return. I will lose hundreds of dollars for an air bed. Don't get caught in the hype, it is bogus.

I was high pressured into purchasing a single chamber queen bed with all the fixings. It took almost a month to get the bed. The cover that goes over the base continuously comes off so the mattress slides all over the place. I have yet, after 2 years, found a number where I do not wake up with some part of my anatomy asleep. The bed does sag in the middle. If you want a bed like this, go to K-Mart and for $99.00, you have it. I spent $1,500.00 for a bed I despise.

I purchased my Flex Fit Adjustable Sleep Number queen size bed at a very costly price two years ago. I guess it's way more cash because I can sit up to watch TV or adjust it to raise my feet if I'm tired. It's now paid for and it's not working appropriately. The end rail fell off and I can't fix it. I have back problems and can't lift much. The center of the bed caves in, so I feel like I'm sleeping in a hole. I sleep alone and I just can't believe that it would give me problems so soon. This is so overpriced and after a while, the bed is no longer comfortable. What a total rip off! There has to be a better way to maintain this bed for a longer period of time. By the way, when I purchased the bed, I was promised a free pillow and sheets. However, when I returned for it, because they didn't have any at the time, they totally had no idea what I was asking for. How conveniently that they don't remember. Not the best customer service support.

No one helped deliver the bed. It was dropped off and I am disabled, female and age 60. Finally, a friend put it together. It worked great for 8 months, then the end rail started falling out when I raise the headboard, all the time. After that, there was no more compression in the air mattress and I sleep in a deep hole. I still haven't paid the damn thing off. No one is able to fix it. I am stuck paying off a defective and expensive bed.

I bought a queen size Sleep Number bed 6 years ago. I didn't like it from the beginning but called after 30 days, too late to return it, maybe 1 week after I couldn't get comfortable. Well, I spent $1800 on this bed. Anyway, I put up with it because it was a lot of money to throw away and now I am out of a bed. It started to deflate on one side, then the other side and the chamber didn't work on one side. We called. It would cost us $200 to fix it. We didn't think we should have to pay for something like this after 6 years and $1800. That's not counting the chamber that pumps it up. Guess what? I don't have a bed at the moment. We have to go out and buy one. I am with every angry person who bought a Sleep Number bed right now. I don't have money for an attorney, would like to join a class action suit if there is one.

Sleep number adjustable queen with mattress foam top - On April 26, I purchased the bed from Hulen Mall in Fort Worth, Texas. They will call you in a week to deliver the bed. I got a call in three days confirming the sale and will get a call in a couple of days to schedule delivery. I got three calls starting in two weeks. I was told that I can't look that up without the RMA number. Since I retired from a health care service industry, I asked if it could be looked up another way. I was told they would call me back when they are coming my way.

I brought a Sleep Number bed and the finance process was also explained. Well, I sold my old bed based on the date the email said that the bed would arrive. Well, I didn't get it as told, so I called customer service. They told me to get my old bed back, but they couldn't help because I didn’t talk to a person - but I did several times. Customer service sucks! Then, I got my bed and made two payments on the bed and there’s nothing on the bill as agreed. There are more payments and crazy fees! I will pay this bed off ASAP and never do business with them again!

It feels like I am on an inflatable bed that you camp with! I got a queen and the sales person insisted I get a pillow top. Well if the bed feels so good, then why do you need a pillow top other than making more of a cushion to lay on? The queen in a split bladder and I am tossing and rolling all night and so is my wife. The first night I slept on the bed, we both had sore backs. We would not recommend this to our worst enemies.

We talked my mom and dad into buying the Sleep Number bed. They sold them two sets of sheets. They only had them about a year and it was like the material had a defect. When you pulled it to put on the edge, it just tore in half. I told them to take the sheets into the location in Amarillo where they bought the bed. They took both sets in and the gentleman got new sheets for them and then said, "I have to call my manager." The manager said, "I am sorry. There is a 6-month guarantee on the sheets." The bed, both sheet sets, mattress pad cover and something else they talked them into getting and putting on the bed because my mom sweats so bad, cost them a fortune. I will not be telling anyone to buy a Sleep Number bed again. I am very disappointed that this happened. I cannot imagine two sets of sheets that are only washed once every two weeks for the last year to tear in half like paper unless it was defective.

Sleep Number Bed - The bed has been perfect for 5 years. It stays inflated to the set number. I have never had a problem with it.

We bought this bed in 1999. We have the "my side, your side controls". One side started to get lumpy. Broken chambers, I was told. I took the zippered top off and under the pad, I found mold. I called 18004727185 and was informed that as of 2005, the mattresses are now treated to stop the growth of the mold. Select Comfort will send out the two sides and the pad that goes on the top of the mattresses for no charge. I did not expect that.

I purchased the bed for my husband three years ago, and we have nothing but problems with the bed, from the remote to the framework in general. My biggest complaint is there is no customer service when there are problems. I was told by an employee to go get my neighbor to help me. I am 75 years old and unable to get down on the floor to see or repair the problem. Needless to say, I was very angry. The bottom line is, after just three years, I have thrown the bed into the junk pile. The last thing to happen was the plastic panels that were replaced. I paid for it, and it was installed by an outside contractor from The Sleep Number Company. They were not installed properly, and the bed collapsed during the night. My husband is a heavy man and disabled, but he is within the total weight level.

We purchased a Sleep Number Bed P5 King Set measuring 11" deep for $2,400.00. Two weeks later, we received what was supposed to be the P5 but instead was an 81/2" - 9" deep mattress. We made several calls to Tom **, salesman, Mark **, and Dorine. We were sent a "kit" containing an egg crate-looking pad, about an 1" thick in places. It is like sleeping on an air mattress with a pad from a discount store. No one has offered to send the correct mattress out to us, and they refuse to pick up the mattress before 30 days. Our backs and shoulders are painful. This is an awful bed. This is outright fraud (bait and switch). They want to charge us to pick it up! Unbelievable.

We purchased our Select Comfort bed about 12 years ago and I have not had a great night's sleep since. The only time I get a decent sleep in this bed is if my husband is away for the night. In that case, I set both sides the same and I am able to sleep without fighting not to roll onto his side. This bed is like sleeping on a water bed. You will roll toward your partner if they out weigh you, even if both sides are set the same. I like my side firmer than my husband does and it's like perching on a hill. I have to do a balancing act just to stay on my side. I wake up most mornings with a backache and a headache. This was not a cheap purchase and we just have not had the money to replace this mattress or it would have been at the dump years ago! Also, this bed makes us sweat! I have told anyone I have talked to who have voiced an interest in this bed to buy something else.

Sleep Number - I was so happy to try this bed. They told me it would help my back; it did not. It would not hold air. It was one thing after another. So, I called and asked them to come and get their bed, only to find out it would cost me $400 for them to take it. So all I have to say about this is, do not get this bed.

I had a problem with my remote not working properly and first person I talked to was not helpful. But with a little persistence, I was able to get someone to help me, and they replaced the remote at no charge. We have been extremely happy with our Select Comfort beds.

P5 Easter King - We swapped air chambers that zipped together to remove foam. Air chambers read 100 and was sagging, pushed remote it on 25. I had the bed for 35 days. I called for refund and was told I will be charged $199.95 for return fee, extra for defective fee in home 30-day trial. The delivery fee is $168.95. Lots of problems with this junk. Run. This is expensive junk. Fair warning, don't try or buy. Please read on about 2-year warranty also, not 20 years. Read on about this junk. You don't want this! A junk bought in Alabama.

Sleep Number (Select Comfort Corp) needs some major help. Our order was bungled every step of the way. We visited a Sleep Number company store because the spouse and I like different mattress firmness. But I also toss and turn a lot which can be tough to tolerate, so we also wanted to buy two twins and put them side-by-side. The salesman told us that would be an expensive solution and calculated how much we would save by sticking with a king. What a mistake. Don't buy this brand if you are easily awakened by your spouse's movements.

Arbitrarily re-sets to a rock hard setting during the night - We purchased our Sleep Number bed about 3 years ago and for about 2 years, it was OK. Now over the past year, we have been having problems with it, but of course, it is not under warranty and the store where we bought it said to contact the company. But we haven't had much luck contacting them either. We are going to start shopping for a new mattress this weekend and get rid of the Sleep Number bed. If I had to do it over, I would never have purchased this bed and I would not recommend it. I expect to get more than 2-3 years out of a mattress.

I have purchased 3 of these beds - one for myself, for a friend and her husband (who both have back issues) and my daughter and son-in-law (who has a back problem). Mine is the oldest, 4 years (queen dual). My daughter's (king) had a problem with pump. She called and returned the pump and a new one was sent at no charge. The third (king) has had no problems at all. Everyone loves this bed! These beds are great.

I bought my Sleep Number bed in 1997, long before they were called that. Before that, I used to sleep three hours/night and wake up unable to stand up straight. I took a risk buying this bed based on a fellow nurse's positive response. For me, it turned out to be a godsend. I told everyone I knew that I would take a mortgage out on this bed as it truly saved my life. Over time, it developed a slow leak on one side and I would have to inflate it maybe once every two weeks.

There is a lot of movement with this bed and I find myself rolling to the middle. I have awaken with a headache every morning since I've had it. I've tried different Sleep Numbers, different pillows, and the bed just isn't for me. When I called to return it, they told me there will be a $199 pick up charge or else they would send me a return slip for $29.99 and I could pack it up myself - no boxes provided. I opted for the $199 just to get it out of here. It was $169 to have it set up. So I'm out $368 just to have the privilege of sleeping on an air mattress for a month, not to mention the month long of headaches and the two days I had to stay and wait for the set up/take down people.

We caved to the sales presentations, commercials, and misinformed good reviews and bought a p6 with adjustable base in February of this year. We are now going to have to buy another mattress while still paying for this fiasco. Sleeping on this bed is literally painful. I have had $200 mattresses that were significantly more comfortable. Since the hucksters at Sleep Number already have our money, they have been of absolutely no assistance whatsoever. The warranty is useless. This mattress is of exceedingly poor construction and has both my wife and I waking up in pain every morning.

We purchased our Sleep Number bed and mattress base in 1997 and have used them without a problem for 15 years. Our bed does not deflate, leak, sag, or show any indication of wear. The mattress base works perfectly in a standard $20 mattress frame. I have severe back issues (spinal surgery in 1991) and haven't found a better bed for my situation despite spending many nights on "premium" mattresses while vacationing or visiting friends.

I have been dissatisfied ever since we purchased this bed in 2010. It was supposed to help my husband who has had three back surgeries. Now, I have constant back pain. I've adjusted and I've brought a new thicker pad, but nothing works. The bed is lopsided and seems to deflate. I went on vacation and slept like a baby and had no back pain in the morning and could walk throughout the day. Back at home, I can only walk or stand for short periods because of the constant pain. My husband just returned from travel and said he slept great on a Simmons Beautyrest. We finally have just purchased another mattress.

I was told and they had an ad in the newspaper, "no finance charges or fees or interest". I paid $1200 initially and signed to pay the $3000 additional charges in a year without fees or charges. I paid the $3000 off after delivery.and soon started receiving bills from a bank, GE of Orlando. I called the bank on two different occasions and was disconnected both times without explanation. I went to the store where I made the purchase and was told by the salesman who sold it that he had made calls and he told me not to worry, they owed me a credit, not me owing them. The bills continued from the bank w/ late charges.

I went to a Sleep Number store here in San Antonio and purchased a bed. I spent almost $2000. I didn't finance it; I bought it. I was told two weeks, since it had to be made. Three days later, they called to set up delivery. It was going to be on Wednesday, 4/18/12. They said they would call me later in the afternoon to schedule a time. They never called. I had asked for a Tuesday delivery day because I was off. There was not a Tuesday date available for at least 8 weeks (seems that they are not in the San Antonio area very often). I called the store and they gave me a number for customer service. They were so willing to just cancel the order than deal with it.

The Sleep Number bed is the worst piece of garbage I ever purchased and I would gladly recommend it to my worst enemies and Hitler. We purchased two twin mattresses about three years ago--one failed one and a half years ago. So as we were on warranty, we were told how to check what was wrong by phone--not a simple process.

Your beds suck **. I bought a Sleep Number bed for $1,200, replaced the pump once already and it still won’t hold pressure. Now, I have to work in the morning and don’t have anywhere to sleep but the floor. I would not recommend this bed to my worst enemy as it is the biggest piece of ** I’ve ever owned!

My husband and I bought a Sleep Number bed to try and improve our back pain in 2007. The first year, everything was fine and then I had to start calling customer service because the mattress was always uneven from one side to another. Customer service’s response was that I had to pay 149.00 dollars for a staff member to come to our house to check what the problem was. My answer was whether the mattress was 20 years of warranty, I did not have to pay anything and that the contract does not say anything about extra fees for changes or repairs.

Horrible company with terrible customer service! I have had a Select Comfort mattress for quite a few years. Upon ordering it, I was told that if I paid it off in 6 months, there would be no interest charges. I ended up being charged a lot of interest and was told they never said that, even though I had a witness! It was a real scam.

We purchased a recreational vehicle in February 2007 that came with a Sleep Number mattress. It has never worked. It has never held pressure. We have had it in for service on numerous occasions, and the best solution the RV service department came up with was to cap the leaking bed. Finally, a new pump was ordered, but the pump was incompatible with our mattress and a new remote was needed. We had to purchase the new remote. When the new pump was installed, the bed deflated faster than ever. We have talked to customer service and even said we would accept a pro-rata refund on the bed so we could get a real mattress. Sleep Number would not do this. So much for customer satisfaction.

The bed is less than 5 years old and was used a little. The zipper on mattress cover broke easily and the company wants nearly 200 dollars to replace the entire cover instead of repairing the zipper! The bed was nearly 1,000 dollars and has warranty for 20 yrs! What a lie. They are not helpful on the phone, and the bed is now useless.

Do not buy a Sleep Number bed. Poor product and poor aftersales support. I have had one 5 years, it never stays up. The salesperson lied to me and told me they would send out someone anytime it goes wrong, not true. The salesperson was very unpleasant. Also, we were told that the parts were covered by 100% warranty. Not true either, it is only 60% and probably this reduces as time passes. I had one set of experts come and replace the fittings and mattress once. It did still leak and now I am being asked to try to find the problem. They said if it still leaked, it was because the neighbor has one and his remote was affecting my bed.

The plastic connector between the clear plastic hose and the pump broke. I called customer service to order a replacement. I was told that the cost would be $214, which would include a new pump. The pump is working fine, but that is all they will sell. I do not need a new pump. My bed is comfortable, but I need to be able to add air periodically and cannot do so with this broken piece. I went to a Sleep Number store and was told that if something breaks on one of their beds, they have to order a new pump just as I need to do. This is theft. I will purchase another type of bed before I will pay $214 for a plastic connector, especially when I see that many other people are being charged between $150 and $200 for unneeded pumps.

Marital Sleep Solution: This Sleep Number 5000 Mattress did save us from a bed that was entirely too firm. We don't agree on the exact firmness of the mattress so that solved a marital disagreement for us but only symbolically. We cannot complain because we can make adjustments if we please.

I spent the last two hours working on my resume and cover letter to send to Sleep Number. I was also going to get up early and go there in person to talk about potential employment. Just for the heck of it, I decided to see if there were any complaints about this company. Wow, the complaint list is a mile long. Thanks to all of you, I will not waste my day tomorrow going there and I now can sleep in. They say you can make $40,000-$55,000 a year selling their mattresses. Yeah, right!

My Sleep Number bed. I bought my split king size last week, and I have not slept this good in 14 years. I have fibromyagia and scoliosis. I'm in constant pain. And my husband is 6'9" and 278 lb with constant back pains. We have had the most restful sleep we have had since our waterbed was destroyed by a ferret. But I can say I would be mad if something was wrong with it. But I only paid $200 for it. I love my bed.

I had a friend talk me into buying one of the Sleep Number beds. Worst mistake anyone could make. I had a sixteen year old Serra that slept better. Customer Service as bad as the bed itself! You ask for help and their answer is to buy more crap to correct problems. The pressure changes up and down without touching the control. Set it at whatever and the next night it could be thirty points off the original setting. Just don't buy one, period! Back pains are much worse than before we got this crappy bed.

A salesman in Florida mall told me about "trying" the sleep number bed for 30 nights free in home trial. They keep you laying on the bed in muted lighting and don't even have a desk to sit at and look over what you are signing. Read the fine print! He did not tell me I could not return the base and had to pay for shipping UPS for the comforters. I told him to cancel the UPS orders for the comforters because I did not want the bed. It is too tall for me (I am 5 ft. and have knee and hip pain) and I fell out of the bed and was on the floor for over an hour. I do not like the Split King at all. I do not like the adjustable or massage feature and both are non returnable. I plan to go to the Florida Mall tomorrow and wear t-shirts warning potential customers. I may be a great grandma but I don't want to be a victim of a company with no integrity.

We purchased a Sleep Number in May of 2011. My husband and I both have issues; his neck, my back. Hearing how amazingly wonderful the Sleep Number is, we bought one. I was not satisfied from the beginning, but my husband was. Since it was good for him, I did not push the issue. Almost immediately, my side of the bed, fully inflated, had a trough in it.

After reading everybody else's comment, it's pretty much the same. I pay $ 3500 for a mattress with a 20-year warranty. I called and told them that air pump is not working. They told me I had to pay for that. I called them a month later and told them air chamber is not working. I had to pay $200 with a $50 charge for next air delivery. It didn't get to me until second day. They would refund my money back. The customer service is the worst ever. I would never recommend this product to anybody. This company doesn't care about the consumer after purchased. Also, when I bought the bed, I was never told that I had to pay for part of the bed when they go bad. It's an expensive lesson. I'm really sorry I bought this bed.

I walked in the showroom twice before someone could attend to me. The customer service is lousy but I went again as my husband was sold on the idea of air mattress and I bought one. Then I found out little more about it and saw too many complaints. And then I found out I still had to buy six legs for the plastic module and it would cost me $140 extra. This was not mentioned at the time of purchase. I just didn't like the way the whole thing is handled so I decided to cancel and went to the shop. There they told me I have to call the customer service in Minneapolis, MN. So I did.

Great bed! My wife and I received such great service from this store. The employee Mark was amazing and was very knowledgeable about the products. My wife has serious pains in her back from our old mattress, but now with our Sleep Number mattress and adjustable base, we are pain free! Thank you Mark!

We signed up for a Sleep Number Bed (SNB) at our state fair. When we found out that if we missed a payment on the GE Capital Credit Card (that we were encouraged to put the bed on by the store manager who was at the fair), we never even activated the cards because the interest rate would magically become 29.99%. We have cards that charge us 6%! Now, SNB is having us charged for a bed we don't even own! We have called SNB and canceled the order, yet we still get these early calls from India about paying for a bed we don't even own! We have also called GE Capital and told them what was going on and they ignored us!

Something needs to be done about their business practices. All we heard when we bought it was it was good and it will last a long time with a 20-year warranty. Nothing is warranted past 2 years. They want a boat load of money for me to fix this thing. There needs to be someone to put a stop at false advertising and no fixing problems. If they were an auto company, the government would have shut them down. So why and how do they stay in business? Do not purchase their junk.

The bed is in a spare bedroom. Guests have complained since the beginning that the bed did not work. Finally, the other day, we were forced to use this bed and it will not retain firmness. The company doesn't seem to care.

Select Comfort, it's time for restitution - My 10-year old Select Comfort bed has new chambers and cover on it, but that doesn't matter because again today, my aches, pains, fatigue, headache, etc. have kept me in a recliner (no mold, thank you very much). This black mold is not just about allergies, it is about black mold. Black mold kills! I am not dead but I sure feel like hell most of the time. Thank you Select Comfort! Your bed is comfortable but not worth losing my life over or constantly sick like I am now.

Air Leak To My Queen Size Mattress: I purchase my Select Comfort Bed in 2006 and paid over $3,500.00. I have been pumping my bed up every night since 2008 in order to get the right air volume in the air tubes. The pump still works well, but the air chambers lose air during the night or during the day. There are 2 three-tube chambers in my Queen bed and they seem to keep air in them until the morning. Sometimes they don't leak and I get a really good sleep. I even turned the foam sheet pad around inside the top cover, but it seems to sag the most in the middle. Only one person being me has slept in the bed since I purchase it. Please advise.

I bought the Sleep Number Bed from Mattress Firm who no longer sells the product. Neither Mattress Firm nor Sleep Number wants to take responsibility. On one occasion, Sleep Number has agreed to send out what they call a chamber lift, which is nothing but another piece of foam. This bed is basically an air mattress with foam around it. I feel like I sleep in a hole and have developed the worst back pain to where I no longer can sleep in the bed (the only way I see to fix my situation is to stuff a lot of old blankets in the mattress to fill up the space). Everything with Sleep Number customer service is self-diagnosis, like calling the doctor telling him you are sick but never really knowing the real problem. This company and their products are terrible. Have a $4,400 lemon bed + $2,000 new bed I am buying, plus chiropractic bills over a 5 year period.

I just heard on the radio that you pulled your advertising from the Rush Limbaugh Show for his analysis of and comments about the alleged female law student (Sandra Fluke) who stated that cost of her birth control pills and/or devices should be borne by tax payers in her appearance before members of Congress. If this is true, you just lost a sale. Thanks to Rush, my wife and I were going to purchase a Select Comfort mattress, but we won't be doing that now. You need to figure out how the vast majority of U.S. citizens feel about these silly issues before you react so quickly to pacify the P.C. activists. I realize what I would have paid for one of your mattresses doesn't amount to anything for a large corporation like yours, but it’s the easiest way for the average person to make a statement.

Sounds like my experience is similar to others. We purchased a sleep # bed first of February '12. We were charge $169.99 delivery/set-up charge. Understood we had a 30 day "trial" period. From day one, both my wife and I had increased back pain from sleeping on the bed. My wife called to schedule a return but was told by the Customer Service dept. that we had to wait until the end of the 30-day period before we could schedule a return, but also proceeded to influence us to try additional fillers, pads, etc. I called back today (2/28) to again try to schedule the return and was given the same "additional" items ploy, but told them we were not interested. Long story short, they told me it would cost $199.99 for them to come and pick up the bed or we could ship it back to them ourselves (at our cost). No one at the store explained the return policy. We were under the impression that we had a 30-day trail period when In essence, it will cost us almost $400 to "try" the bed. I agree, there should be some class action suit brought against this company.

My bed is five years old. The first two years were okay but things have been going down hill since. My remote letters faded, I slid into the middle of the bed and it became very uncomfortable. I called the company and was told that the things wrong weren't under warranty and paid over $60 for a new mattress liner as mine had a tear through it. I was also sent a new remote.

Credit card in hand, I came very close to purchasing a $2099+ closeout bed from the Select Comfort website and found the manner in which this company advertises and represents its products is at best misleading. The bed in question was represented as a "closeout" and on the info page it indicated the 30-day in-home trial.

We bought a Select Comfort bed. It had to be shipped ($170.00). We tried it for three weeks. Neither my wife or I liked it. We called the company. They sent out a chamber lift and more foam. After two more weeks, we still didn't like it. We wanted to return it risk free, but we had to pay for shipping it back too (another $200). We had also bought a bed cover for it to protect the bed so the warranty would be valid ($170,00). They don't take the cover back so now I have paid out $640 for a bed we now don't have. What a crock!

My first Select Comfort Sleep Number bed was delivered on 19 November 2008. It was a king-sized sleep number bed. In August 2010, I purchased a twin-sized Sleep Number bed. Then in April 2011, I bought a second king-sized Sleep Number bed. All three beds were delivered to my home in Missoula, Montana. In the case of both of the king-sized beds, I paid the additional charge to have the beds assembled by Select Comfort employees.

Select Comfort - The king size bed I purchased is losing air within one hour of taking it to 95 and causing me a great deal of pain. I should have bought a hammock. I would have been more comfortable. The company does not have any service representatives to come out to your home to correct the problem. You are entirely on your own with no assistance.

They promise a "30 Day Sleep Test," complete money back, etc, and push the (supposedly) Limited Model for $2500 in King, much less cost than others. But then a small sign at checkout says the Limited is store credit only, so people buy the Limited, thinking they have a money back guarantee. But then, if they don't like it, their only choice is to pay much more for an upgraded model!

In September, I received my dual king size Sleep Number bed. It has been nothing but problems since. I contacted the company because the beds slide off the base. I bought this bed since my husband and myself have back pain. It has caused worse issues since the mattress slides and feels like your falling. The company tells me this type of bed cannot be exchanged. I'd like know how I can get my money refunded. I also have sent the company pictures of this. They had many reasons why this may happen. I did all I can to try to fix the problem but got nowhere.

I am completely dissatisfied with the Sleep Number bed. It is the most uncomfortable bed. I wake up with more pain than when I went to bed and I found black mold inside the bed. The company replaced the parts that had the mold. I think they should have replaced everything and tested the mold to see what type of mold they were seeing. I am allergic to mold and I know that is not easy to get rid of.

My complaint is similar to numerous ones which I have read regarding sleep number bed I have owned for 2 years. I have expenses relating to upper and lower back pain resulting in inflamed tendons and joints and extremely frustrated at expenses resulting from massage and chiropractor. I spent $ 1,300 on my bed. Given the amount of other consumers have paid and wasted, I suppose my loss is not bad. Nevertheless, I am determined in getting a full refund for this bed, no matter how long it takes. Please contact me at ** if you will join me in. My goal is to have more leverage than on my own. Serious inquiries only, no time wasters please. Please reply asap. Feb 14, 2012 - Without feedback, I will initiate a suit on my own. I am based in Florida. Notice to Attorneys: You may contact me.

I am so upset with the Sleep Number bed. Their product is poorly manufactured and the company service is horrible. My bed worked well for the first 2 years, but started having problems after. I contacted the company thinking that my warranty would cover the issue. Surprisingly, they told me that they will not send out a service technician and that I have to work on it myself but that they would be generous enough in guiding me through the process. Let me tell you what a nightmare that was. I gave up and ended up hanging the phone on them. I am so disgusted with them.

I purchased a brand new Sleep Number queen bed in 2005 or 2006 and within two years time, the display on the remotes began to fade. While it didn't initially effect the performance of the bed, I was unable to see what I was adjusting the inflation to. About a year after that, the display disappeared altogether. I called customer service knowing the bed came with a warranty and was promptly told that the warranty is for the bed (not the remotes and pump); however, they'd be happy to send a replacement at a pro-rated cost. After spending nearly $5,000 for this bed, I certainly wasn't about to put more money into it. Just this weekend, the pump has now died all together and the bed is slowly deflating. Needless to say, the bed is not absolutely useless. There is no sense wasting my time calling their customer service again. They're not about to provide any sort of customer service other than to request an even high prorated amount now for a replacement pump and controllers. Consumers beware. Don't by a Sleep Number!

I have been in possession of a sleep number bed for less than one year and have had nothing but problems with this bed holding air. I am on my fourth pump and 2nd bladder on the side that deflates to zero every single night. I have done everything asked of me to figure out what the problem is with this bed.

I have two of these beds. I was happy for about a year with the first one. Then it began to deflate. First in a week’s time and then overnight. The company response was useless. So each night before bed I need to fill the mattress before going to sleep. And in the morning, the bed has lost about 15 numbers from deflation. And it goes. I have sent $4500 on these two mattresses and feel like I was ripped off. No solution other than to move on. But if a class action starts up I want to be the first signature.

After owning this bed for less than a year it rapidly lost air on one side. After using the owner’s manual and talking to a customer service rep, I did everything to troubleshoot but to no avail. I had hoped they would send a tech to rectify the matter but was told that they don't do that and expect the user to fix the problem. They can send a set-up tech for $180 plus and then they don't carry parts. They send any required parts to you and expect you to fix your own bed. Trust me, the bed isn't that great to justify this shabby customer service and lack of support. I will tell anyone who will listen: do not purchase a Sleep Number bed. It’s overrated to the ninth degree!

I like a firm bed and my husband likes a soft cocoon type bed. After searching for over two years, we decided on a sleep number bed. We have owned our queen sized double chamber sleep number bed for five years. We have a small to medium sized dog, and grandchildren, who love to lay on it and watch TV. We get a lot of power surges in our neighborhood, and it is recommended that the pump be plugged into a power strip. I began to notice my side deflating a little. I went to pump it up, and my control was blank, and my husband's lit up, but would not work either. I just called customer service, and they are sending not only a new pump, but new upgraded controls and new tubing.

My mother, Patricia **, bought the adjustable queen. She was so excited to sleep in her new bed. The technicians could not get the bed frame up the stairway. She has opted to just get the bed. Does the adjustable frame have to be completely put together? I was sad for her. Why couldn't it be partially collapsed? The techs said they run into this problem sometimes in older homes.

Inside of a year, the mattress cover zipper broke and the foam pad underneath became ripped. The bed worked great for the first couple of months and then went downhill. A call to the company provided no relief whatsoever. We spent almost $3,400.00 dollars and we had to use duct tape to keep the bed together as the bolsters in the bed would not support the air mattresses. We were so disappointed we purchased a new mattress and had to pay someone to come and haul away the pieces.

After my son purchased a new bed, I learned from a salesman of a class action suit for mold against Select Comfort. I came home and checked my bed and found it was full of black mold and my husband has lung cancer. What can I do to get my bed replaced? Please contact me. Thank you.

I wrote early with the same complaints as the others. Since this was my boyfriend’s, I was only looking to resolve the comfort problem and fortunately this site popped up. I arrived home this evening to ask him to please pull the bed apart. He did not know why, I was hoping to not find the mold. Unfortunately, the bed was covered in black mold. That explains my recent respiratory issues that started about 6 months ago.

I recently moved in with my boyfriend whom unfortunately owns a Sleep Number bed. I am a very fit woman who sleeps great and has no aches, pains, chronic illness or injury. I have been complaining to him every night, waking all through the night with numbness from the top of scalp all the way down to my toes. I had such a massive back pain that I was practically temporarily disabled. He thinks it's me as his side does not have the problem mine does. We always cuddled so close in my bed. I woke up happy and well rested. Now, I wake up angry and riddled with pain. He can't cuddle me because I will fall into what I call the crack of hell. I smell the mold I feel sick and I feel like I have respiratory problems.

I bought this bed two and a half years ago. I hate it! The bed is loosing air, and when I looked under the bed, I noticed it look like someone had wet it. Customer service was a joke. This company could really careless when it comes to your complaints. I'm so confused about the whole thing.

I bought this bed one week ago. It costs three times what comparable beds cost (see comfortaire). They say that the earliest they can deliver is 15 days from date of purchase. They have already charged my credit card and can't deliver on a weekend. I'm extremely disgusted with this company. Most likely, I will be canceling my order and demanding my money back. I can't believe that they expect to command premium pricing without delivering customer service. No, thanks.

Warning -- Stay far away from Sleep Comfort!

We have had a king size dual chamber Select Comfort bed since 2002 with no issues at all, and only wonderful things to say about comfort. In fact, many times we made comments about how it was one of the best investments we ever made for our home.We have been very happy with the bed itself. I have arthritis in my spine and hips, and it is absolutely a blessing to be able to change the firmness or softness of my side of the bed, depending on my pain levels which are also greatly affected by the weather and other circumstances. My husband prefers a firm bed on most nights.

My husband and I purchased a Sleep Number bed, 2 years ago. We notice that the mattress would sink in the middle, so we called Sleep Number, and they sent out a new air chamber. It worked for a couple of months, and the same thing started happening again. This bed does not sleep well at all. I am tossing and turning all night long. I am waking up with bad backaches. We spent a lot of money on this bed. We are very dissatisfied with our Sleep Number mattress. Help! What can we do about this?

We, too, purchased a Sleep Number bed about seven years ago. From the day we bought the bed, I knew I didn't like the bed but my husband said just give it a try. Well, long story short, I have been shelling out major cash for medical on my back. I no longer can sleep in that back breaking bed. The money that was spent to buy the Sleep Number bed is so not worth it. If there is anyone out there that has started a suit, please contact me.

I bought a California King to replace my waterbed mattress back in '95. I had some problems with the air pump in '97. The company replaced it. No major problems until recently (2012). One chamber began losing air. I contact cemented the connector nipple back into the air chamber and it was ok for a couple of months. It began losing air again and I found that "I" had cracked the hose coupler. Replaced it and no more leaking. While doing this I found I had a mold problem. I called the company and explained my problem. They took the initiative at that point and sent a replacement foam topper and both air chambers. Free of charge. On a 17-year old bed. Satisfied? You bet! Try that with your inner spring mattress company.

I have had the number bed for a while. I was pretty satisfied with it, until this past weekend when I woke up in a hole. I tried to inflate it back, but unsuccessful. I removed the covers and found mold between the air chamber and the foam. My next step is trying to contact the company to see what their response would be. I need a replacement.

I purchased the Sleep Number bed. We started having problems with it, so we called the company. They said it was a limited warranty and basically didn't cover anything. I have mold on the air mattresses, they are leaking air, and the bed is so uncomfortable that I wake up with a backache. The ads are all a bunch of lies. Don't waste your money on garbage products.

We just bought this bed on QVC about a few weeks ago and it was delivered two days ago. I set it up which took several hours. I was not impressed with any of the comfort levels. It felt like sleeping on a cheap air mattress. Now two days later, the motor that moves the bed up and down has stopped working on head side. We did the troubleshooting the manual says but no good. After reading these reviews and having the bed break after two days, forget it's going back tomorrow.

I bought the bed back in May 2011, received in June, we roll in to the middle of the bed and it has been less than a year since I got it. We noticed that it got worst after the second month, we even tried sleeping with our heads to the side of the feet but if feels like there's a whole under our feet. I have talked to customer service after they had me check for broken pieces on the base. They said, they had that problem before and that they could fix it by sending the replacement dual chambers (at no cost).

I give it one star because my husband likes his firm side. I have had it 5 years but didn't realize I hated it because I was pregnant when we bought it, so was miserable sleeping anyways. If you like and need a soft mattress, you will not get it with the sleep number. Rather, firm and saggy are your choices. My husband likes it because he likes firm. I'm sad that the bar in the middle had halted our cuddling life. You will need to sleep strictly on your own side of the bed with a sleep number. The off gassing is horrible for months and if you assemble yourself, you will be shocked at how cheap the materials are. Our old mattress is in the nursery. I love to sleep in there when I get a chance. Wish I could afford to replace ours.

I, too, have had the same experience that many have had. I, at first, loved my bed but after a year, it started losing air and now I roll into the middle of the bed. The pump doesn't always work. This is the most expensive air mattress ever.

Has anyone had issues with neck pain and or lower back/hip pain? It seems that in order to alleviate my neck pain, I need to adjust the bed at 45 or higher but that usually causes low back and hip pain. If I go 35 or less, my neck pain returns. I spend the whole night turning in circles. Also, I had to purchase extra foam to put on the outside of the mattress sidewalks in order to push it into the middle. I also needed to purchase additional foam to build up the middle.

They say warranty for 20 years but after a few years, you still have to pay. The pump and controller do not last. I would have to pay $200.00 to replace it after paying $2600.00 for their product. The pump and controls probably only cost the company $100.00 so this is just a new way to keep making profits. Beware!

Sleep Number bed is terrible. No number is a good number. The left side loses air daily while the right side stays inflated for a week, then loses air in a day. I like what another complaint said. They have to sleep with people they didn't want to sleep with. Really, there was no side support--bad back any way. It was no different from having back pains.

This is the worst bed ever. It loses air so that in the morning when I awake I am sleeping on the metal supports with almost no cushion. Even when the bed is inflated it is uncomfortable, such as, when I first inflate it. No number is comfortable anymore. The remote does not work on one side at all. I paid so much for this bed I cannot afford to replace it, yet I am miserable and suffer from sleep deprivation. I've even resorted to sleeping with people I shouldn't sleep with just to get a decent sleep. Do not buy this bed!

I actually worked for Select Comfort for 4 and a half years. I had a bed that was losing air. Read the warranty! It is an air mattress plain and simple. If you have a problem, you open the bed up and work on it yourself. Seriously, the warranty is not like a car--you fix it yourself! And the warranty only covers the bed for 2 years. Don't let them lie to you and say it is a 20-year warranty; it is 2-year warranty. On year 3, if the little pump fails you are out about $200. And they make you open the bed and cap the chambers for 2 days to make sure it is the pump. Then if it is the pump you replace it yourself.

Both air mattress chambers failed in exactly the same manner: crack in the plastic connector underneath the black O-ring. In addition, the inflation numbers on the individual controls have long since faded out so that they are unreadable. The bed itself is only mediocre with regard to sleep comfort. Certainly not worth spending premium prices for the bed. Given the nature of the mattress failure, I don't think that one should have to pay for mattress chamber replacement since I consider it a product defect. The service rep knew exactly what I was talking about, leading me to think that this is a common failure cause--something that could easily be prevented by using better quality connectors. Given the cost of the bed, one would logically assume that it is made up of high quality parts. That would be a foolish assumption. I do not recommend this bed. Save your money. Let me know when a class action lawsuit is filed.

I purchased a queen pillow top bed to get a "great night's sleep" but it soon turned into my nightmare. The remote stopped working after four years and the surface of the bed seemed to have a valley in the center of the bed. The 20-year warranty is not what it seems. In reality, this bed is a rip off. Select Comfort does not repair or replace anything unless you pay at least $100 or more.

We have always wanted a fantastic, adjustable Sleep Number bed. So we bought the limited edition on December 2011 in an incredible 40% off sale, but we got more then we wanted--our bed arrived complete with bugs! Within 5 days of our bed arriving, my better half had two bites on her collar bone. Two days later I had two bites: one on my stomach and the other rear deltoid.

My mother was called by Sleep Number and solicited to buy a bed. She is elderly and feeble. When the bed arrived before Christmas, she thought someone bought it for her for a Christmas present. I called family members to find out who did it. It turned out that they contacted her and she ordered it and opened a credit account over the phone, which she has never done. I have DPOA over her and my father contacted Select Comfort about the situation. They told me that this particular bed was nonrefundable, but they decided to take it back and charge my mother a $420 restocking fee plus return shipping. They cannot afford this and the bed only costs $2,099.99, which is one-half the retail price. Therefore, they are charging her the retail price to restock it. I don't think so!

Thank you for all of your feedback. I was going to purchase a Sleep Number bed for all of the same reasons, bad back. But after reading all of your feedback, I will not purchase a Sleep Number. Thank you, all of you! I just hope you all report Sleep Number to the Better Business.

We have had our queen with the individual "number" sides for about 2-1/2. For over 1 year now, it seems we roll into the middle and our "numbers' are about the same. Now, the air pressure doesn't seem to remain on the settings; we put it on even just 24 hours earlier. One day, my side near the bed railing seemed to be too firm. The remote showed a setting of 100 while in the middle of the bed, I could feel the base through the air chamber. We bought the bed because I had been experiencing some major back issues and a newer mattress we had was just too firm.

To Molly of Portland, OR! The mold issue that you speak of is a thing of the past. The people who are complaining of mold have older beds. Yes, they used to have an issue with mold but they have fixed that issue and now, everything is treated with anti-microbacterial stuff.

I purchased a sleep number bed, that is 3 years old. About 1 years ago, the remote display started going out and now is unreadable. Have to pay for a reman. pump since the remotes are hard wired. The pump has a 1 year warranty and the bed 20 year warranty, the pump is the bed. The wireless pump seems to have problems too. Just for the record, these older remotes are not hard wired. If you open the remote case, you can see the cheep electronics and they are plugged into the cable with a simple jack, if you can put batteries in your TV controller, you can fix the remote.

My husband and I recently stopped in at a Sleep Number store in our local mega mall out of curiosity from the ubiquitous TV commercials. We happened to get the regional manager as our sales representative, so we got the Full Monty (he actually used that phrase once)! We were interested in two mattresses, a twin and full, as we sleep separately (our secret to 35 years together). We are on a fixed income and no credit to speak of, so we’re thrilled to learn about their no-risk layaway program. We left with all our brochures, a printed quote, and would take the time to make our decision in the New Year.

After neck surgery in 2001, to help with my pain, we bought a select comfort bed and loved it. In 2004 (maybe 2005), my husband and I were both having sleeping problems. He has RLS and also sleeps with a CPAP. So we bought a second bed for him. When I bought my daughter the select comfort bed last year, my husband is having a lot of back trouble so we got the adjustable part for his bed and they came and installed it. When they installed it, I was in the room and the tech told me they would have to send me new parts for the bed and he showed me all of the mold (this was the bed from 2005.) I was in shock and we checked my bed which is 10 years old and the mold terrified me.

I am writing to say that I am actually thrilled with my sleep number bed. I've had it for 4 or 5 years now. Before this bed, I changed my mattress to a Temperpedic due to back pain. I was still in severe pain and returned the Temperpedic for the Sleep Number thinking that I needed a firmer mattress. It turns out that the only thing that relieved my back pain was an extremely soft mattress. I would not have been able to know that with any other bed. I sometimes choose to firm it up, when my back is feeling good. I did have one issue with one of the sides wherein sometimes loosing pressure. They send me new air chambers for about $90. I have them in the box still as I've been too lazy to install them.

This is my complaint about our Sleep Number Bed, which we have had for many years. We love it so much we are going to have to invest in another one for our guest bedroom. Number just to get our great night sleep!

I have a queen, dual chamber bed that I bought in December 2006. Both my husband and I rolled to the middle because of different Sleep Numbers (I guess). This bed is terrible. There is no Sleep Number that is right for me. I've spent $200 on memory foam and pillow top mattress pads so that I can stand to sleep on this mattress. Buyers, beware!

I purchased the sleep number queen size bed in good faith over the phone under there free 30-night in-home trial. The sales associate never, never tells me that I would have to pay for shipping it back to Select Comfort if I am dissatisfied with their product. The total UPS shipping charge was $211.12 for shipping it back. Money thrown out the window. After two nights, I’m waking up with excruciating back pain! I called there customer service associate. He tells me I have to keep it for 30 days! Before an RMA number could be issued, the bed was taken apart and carefully repacked in the original boxes after the second day. I have written the president and CEO of Select Comfort a letter on 11/21/2011asking for a refund on my $211.12. No reply from him.

I have had 2 back surgeries and we have a Queen Select Comfort. I will wake up at all different times in the night with really bad back pain. I check the remote only to find that the bed is at 100. Well, I made sure it was set at 75. So I reset the bed and 5 minutes later, it’s back to 100 and then, there are nights I get into bed only to find it at 45 or lower. This bed is 4 years old and is on its 2nd pump, bladder and remote which they replaced with a single remote so if the bed gains or loses air in the night one of us either has to wake the other one to ask for the remote or get out of bed to get the remote. We had no choice when getting this mattress. It was the only one Tiffin puts in their motor homes and we live in ours. I will be replacing the Select Comfort with true latex mattress.

I read these complaints and cancelled my layaway. I went back to the store to return the additional "sleep number" pillow I had purchased as customer service told me to do. Jason at the Novi store would not give me a refund. I told him that I cancelled my bed purchase as there were 1,000 complaints on this website. He advised me that these complaints were all fake. Oh really, Jason? Really? **!

I have a Select Comfort Bed and Sofa Bed. After 7 - 8 years, I have had to replace the pumps on both and the air chamber on the sofa bed. I was surprised to find out that the warranty on the replacement air chamber is only 30 days for full replacement and then reverts to the original, very limited warranty. It does not start over as you would expect a new part should.

The Sleep Number bed is a "rip off". It did nothing as advertised. After sleeping on it for almost 30 days, my back hurt worse. I bought a king-size mattress which sunk down in the middle after about one week. It kept losing air. No technicians are available to come to your home. I gave them a prescription from my doctor, which meant I was not to pay any sales tax on the bed. They charged me anyway and said they could not find the prescription even though the salesperson said he had received it.

We purchased a Sleep Number bed and the delivery man stole a handgun from our bedroom.