Metro Mattress Reviews

Over a year ago I purchased a mattress from this company in Liverpool. Kind of felt like it was forceful situation. Went in just looking at mattresses. The salesperson she was super pushy. She wouldn't stop being up my butt. I asked her about pricing and she was very hesitant to give it to me. Until I agree to purchase something. Then I stated when I found out the price I'd like to go home and figure out if that was the option that I really wanted. Felt like I was being held hostage almost in this location.

Do NOT deal with the Middletown NY store. I was told I was getting an adjustable base with a slew of features, except when the base arrived, it had none of the ‘premium’ features, as a matter of fact, one of the basic features wasn’t even working. Dakota, the regional manager is a full-fledged liar. Other sales reps are super nice but unfortunately are bound by the liar in chief Dakota.

Big Nightmare. Was Lied to. Manipulated. Defrauded out of $5,000 of my SSI, due to trusting in him but he swindled me. Knew I couldn't afford bed. Wasn't right for me. Confused. I'm disabled. Lied to by MetroMattress who sells Tempur-Pedic, I was swindled into spending $5,000 for Luxe Adapt King Mattress. Never for me. Caused my back to go out several times. Could never sleep more than 3 hours. I got physically sick. And still am. Due to this 90 days of hell. Was told they would honor Tempu 90 day guarantee. And waive $99 return fee. I contact regional sales manager Craig P, who sold me mattress. In day 11, and 13 telling him the nightmare I was having. Asked for advice. I have his personal email. After sale he stopped responding. I told him by email to pick up mattress and return to store if he couldn't help me.

I ordered a full mattress and foundation directly from their very easy-to-use website. I am so happy with my purchase. Delivery was a great experience and both delivery and setup was free. The two guys who did the delivery were very kind and after setting up the bed they took all plastic coverings with them. I was also able to keep track of the delivery through their website. You get a three-hour window for your delivery and the driver will call when they are a few minutes away. Great place to buy a mattress! The mattress is very comfortable.

Our purchase experience at Metro Mattress was delightful. The salesperson was informative. We were able to test a number of mattresses. We had a good time and felt we had made a good purchase when we left. However... here's the "rest of the story." We loved the feel of the mattress that we tested in the store and, although it was more than we planned to spend, decided it was worth it for a comfortable, plush, but supportive mattress and zero gravity adjustable bed. We have been very extremely disappointed with the mattress we received, which feels nothing like the one we tested in the store.

I have purchased several beds and bed accessories at Metro mattress over the years. Recently I purchased a bed at the Webster store. The mattress was sagging in the middle and I spoke with the store manager who indicated that he could give me a customer loyalty credit for a new mattress. He also indicated that he would be on vacation but I could visit the store on Monday so I didn’t have to wait until he returned. The manager indicated that his associate Chad would be able to help me. And if there was an issue that Chad could always contact him via text or cell.

Stopped in Metro Mattress store Camillus NY looking for a king bed. Salesman said they could not afford to set up king beds at that, location But assured us we would get what we ordered, they delivered 2 beds pushed together calling it a king bed, We called salesman. He hung up on us, second call he said it was out of his hands, We paid 7980.00 dollars for this abuse, after the 15 day refund policy and their so called comfort policy expired, and we stopped payment, someone called from the company wants to work with us now, we just want to return their junk, and go buy a bed from a reputable company, that doesn't have several pages of disclaimers posted inconspicuously somewhere on the internet,

Ordering an entire bed (mattress, headboard, footboard, and frame) has been a nightmare. Brad at the Olean office took care of me online, and I thought what great service. Then he offered me a deal on a "floor model" that when delivered, was full of stickers, tape, scratches, and gouges, and looks like it was dropped from a plane. The delivery guys came three times (two times without the frame, and then the third time they were supposed to bring a new headboard and footboard, but didn't. They put it together in about 2 minutes, and the footboard/headboard is so loose, no one could sleep on it. The headboard and footboard is so scratched up and gouged, and I knew that I was getting a floor model, but this looks like it was either dropped from a plane or put out in the garbage before they delivered it.

A bed that we had on hold, and not yet ordered, was delivered to our home despite the fact that we had called to cancel the hold. In addition, this bed had been sent out even though my spouse had not been out to see if it was comfortable. The salespeople, Kamryn and Craig, were not listening to our concerns. I spoke to Kamryn letting him know that the bed on hold was more than double our budget. He did not offer to show me other products in that price range.

We were not in a hurry to purchase two mattresses. But we thought we were getting a good deal. The tow mattresses sit next to each other. One is 17 inches high, the other is 10 inches high. Big difference. I messaged with person with my concerns. They only suggested I raise the lower bed frame. This puts the bed too high for my wife to get into. Salesman never pointed this out. Plus we were not in a hurry and was never suggested in coming back in two weeks when mattresses would be on sale. $1,800.00 and very disappointed.