Klaussner Furniture

Klaussner Furniture Reviews

Wilmington, DE

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Klaussner Furniture Reviews

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    How do I know I can trust these reviews about Klaussner Furniture?
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    Customer ServiceCoverage

    Reviewed May 5, 2024

    I purchased my long desired “bucket list” couch in the fall of 2019, it was a Klaussner symmetrical sectional with slipcover upholstery. I shopped for endless days, confident this was going to be the one, I finally pulled the trigger on what was going to be my once in a lifetime $2100 dollar couch that I could replace covers on and cherish for many years. It sounded functional, too in comfort for my whole family. In less than one year, 2 of the feet broke off. I tried to contact Wayfair and was told her I needed to contact the manufacturer in order to have this settled. As many others do, I work a full time career and I’m not typically available until evenings to sort these types of issues out so needless to say it was tough to reach anyone at Klaussner.

    When I began to get a little annoyed after no call backs, I finally reached someone who told me it was no longer covered under a manufacturers warranty. I sucked it up, and bought some replacement feet and later decided I should contact them in regards to buying a new slipcover as mine became several shades of white on this so called “washable cover”(each piece laundered came out a different shade). They told me the prices to replace and I may as well be purchasing a new couch! Today, 5/5/2024, looked online because I finally saved up enough to buy the cover, and to my surprise, they are NO LONGER IN BUSINESS????

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    Customer ServiceCoverageOnline & App

    Reviewed Jan. 15, 2024

    I ordered the sectional from Wayfair, less than 6 months it started falling apart at the seams. Wayfair replaced the sectional at no charge. The replacement sectional started to do the same thing within 6 months. I was instructed by Wayfair to notify Klaussner. It took over a month to get a response, once I did get a response they sent replacement covers. Surprise, they are all falling apart at the seams. Now when I go on their website I see they have gone out of business. So I'm stuck with this falling apart sectional that I paid way too much for.

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      Customer Service

      Reviewed Sept. 6, 2023

      STAY AWAY, 1 STAR REVIEWS ARE ACCURATE. Your furniture takes months to receive and you will never get a call to let you know it's ready. You have to call the store for updates to make sure they have your furniture ready. And if you need anything else, good luck getting someone to return your calls or to follow up on any additional requests. I've called them 4x in this past month regarding a copy of an invoice and each time I'm told someone will get in contact with me. I'm still waiting for a response! Absolutely horrible customer service.

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      Customer ServiceCoverage

      Reviewed Aug. 29, 2023

      I bought a Klaussner power recliner from Boston Interiors last fall. Not long after it arrived I began to question the quality. The frame creaked and moved when I shifted in the seat. The cushion didn't properly fit the frame to the point where I had to pull it up every time I got up. Boston Interiors sent someone out to look at it. He agreed that it didn't fit properly and said he'd order another cushion. If they couldn't get the cushion right when they had the whole chair, I said I didn't understand how it would fit better without the chair.

      Someone at the store said she hoped the original cushion wasn't cut properly and it would be resolved on the second try. After reading these reviews, it's hard to imagine why she was optimistic; they must have been dealing with other issues with Klaussner. A little while after my first call, one of the arms began giving me problems. When I lean on it, my arm falls into a gap where the stuffing no longer covers the frame. I see that others complained about the same issues going back at least a few years. Which raises the question, why would a furniture store like Boston Interiors continue to buy from a company that clearly had quality issues going back years. I don't know what they are going to do to make it right. I hope I have a better chance of being made whole than some of the folks who told their stories here.

      Customer ServiceCoverage

      Reviewed April 28, 2023

      Bought a $3800 sectional couch from a Wayfair. After 1 year and 3 months, the arm of the couch collapsed and 3 of the cushion covers were tearing at the seam. Spoke with customer service and they said it wasn’t covered under warranty and to contact a couch repair person. I am in actual shock. How is this company still in business and how is anyone selling their product?!?

      Reviewed March 30, 2023

      Two leather reclining sofas - cushion filling flat in a year. Company says that is all they warranty it for. When was the last time you had to add padding to your cars seats??? This is pitiful. Beware!!

      Customer ServiceStaff

      Reviewed Jan. 25, 2023

      Bought a $1.000 recliner with a 5 yr service. After 6 months needed service and now after 18 months chair is still broke and no one will call me to help. I have called service, the manager & the owner and they do nothing at all to help.

      Reviewed Oct. 17, 2021

      My wife bought 2 bedroom end tables from Wayfair. Unfortunately, they were made by this despicable company! When the end tables arrived, one of the end tables was in pieces. The drawer slides are GLUED in place without the support of screws. The glue failed and the end table is now worthless SCRAPWOOD! With that in mind, it’s only a matter of time before the glue fails on the other end table, which will then relegate it also to the scrap table. Fortunately for us, even WAYFAIR didn’t want it returned to their scrapwood pile and refunded our money. Wayfair made good on CHEAP, CRAPPY furniture produced by this CHEAP, CRAPPY company! DON’T PURCHASE ANYTHING MADE BY KLAUSSNER HOME FURNISHINGS!!

      Reviewed Oct. 3, 2021

      I contacted the furniture store I purchased my 2 recliners from after it stopped working. I was asked to submit a video of it not working & did so. I was notified of their limited warranty and they informed me I needed to find & hire a "Furniture Medic" 3rd party to validate the problem. Being on a fixed income I couldn't justify throwing another couple of hundred dollars at this problem that should have been taken care of under warranty. In short Klaussner has evaded their warranty obligations. No way I will ever purchase or recommend this company or products.

      Reviewed April 29, 2021

      We bought the high end custom fabric couch with power recline, loveseat with manual recline and swivel glider recliner chair in Late 2019 and less than 2 years later the furniture is getting worse and worse. First of all when it was brought home from Speedy Furniture it had loose threads everywhere and if you look underneath it is poorly attached and not folded over so the threads just hang down. In addition the arms are coming loose and moves about an inch. I decided to turn it over and the screws are missing. The board they attached to was just a plywood frame and not real hardwood so any screws will not grip long. I SUGGEST YOU STAY FAR AWAY FROM KLAUSSNER FURNITURE. The person who owns the Speedy Furniture Store says they no longer carry it because of the problems.

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      Klaussner Furniture Company Information

      Company Name:
      Klaussner Furniture
      Website:
      www.klaussner.com