Klaussner Furniture

We ordered what we thought was a quality product from Furnitureland South last summer. The sofa was delivered to us on 8/23/18. On September 1, one of the recliners broke and we also noticed several of the plastic hinge guards were missing. Contacted FSL who worked with manufacturer to order replacement motor. Two weeks later, the recliner on the other end of the sofa broke - same problem. We did not receive replacement parts until October 23 then had to wait over another week for the repair technician to come.

Bought 2 motorized recliners and 1 couch in February this year at Hub Furniture in Portland, Maine. Delivered 6 weeks later. Ten days in the electronics stopped working on my recliner. The contractor who works for the store told me that the parts would be in in 2 weeks. It has been almost 4 weeks. I did call the store and they said they are working on it. Will see what happens. HUB has been around for decades so I don't understand why they would recommend Klaussner over Ashley or Lane. Hub MUST read reviews. Maybe should have stayed with La-Z-Boy. To be continued... PS: Don't know how to scan receipt but Sales number is ** dated 2/4/19.

I am very disappointed with the Tilley Queen Sleeper purchased from Hamilton Furniture in Leesburg, Va. When the sofa arrived it was very disappointing. The material was very thin and I could see every interior seam but I kept it which is my mistake. I have had this sofa going on 6 years and never used it as a sleeper but the other day a rod fell down from underneath and then the next day the left side totally collapsed. I paid $1500 on sale. My other sofa is 12 years old and is another brand Laine and still looks like the day I bought it. Wish I had read the reviews before purchasing the collapsible piece of junk. Oh well I guess it is my lost and an expensive one at that. Never again will I purchase this brand Klaussner.

I was trying to find a comfortable chair for reading. After trying many, many recliners and chairs I found the Klaussner recliner to be the most comfortable. I thought it was a bit pricey but took the leap. After delivery I discovered strings hanging down under the chair which turned out to be from the fabric which is just raw edges, not a finished edge, I wasn't happy and called Klaussner directly. They didn't even want to talk to me, pushed me off to the stores rep. Very rude, terrible customer service.

Soooo... I purchased a reclining sectional about 2 months ago. The couch arms started to dip in on day 1! The furniture store we purchased it from Came to our house and fixed them but Told us that it was very flimsy thin wood pieces that had collapsed. The couch arms were collapsed even where we didn't sit or put our arms on the "armrest". Very disappointed in the quality of this furniture :/. The middle piece of this sectional is uneven. We have to separate them so when you pull the reclining mechanism it won't rub and wear out the side of the couch. As of today my couch is making a popping noise when I sit down or get up.

Very cheap materials used overall. The cushions were the worst most uncomfortable ever. Just replaced them myself... What a difference. Took the old ones apart and was surprised but not surprised to see how cheaply they were constructed.

Our family was ready for a new couch and we went to the same furniture dealer in our town where we had purchased two other sofas (from the same company). The sales clerk informed us they no longer carried that brand but had switched to Klaussner. We liked the design of the sofa and the ability to get the fabric we wanted. We have had it for barely six months and today when we sat on it, heard a crack. We turned the sofa over, peeled off the black fabric on the underside and was SHOCKED at the poor construction. The middle “support” is made from flimsy plywood and the corner supports are no better. I am worried to have more than one person sit on it for fear it is going to break in half. My other sofa lasted 12 years and still looked brand new. I wish I had kept it. Do your research and look at the construction. If the dealer won’t show you, they are hiding something.

My complaint regarding Klaussner concerns their failure to honor their “seven-year” warranty on structural defects. In March of 2016, we purchased a complete set of Carrington Outdoor Furniture (sofa, two swivel rockers, coffee table and two end tables) for approximately $4,500. Our intent was to use it to furnish our enclosed, four-season room and expand our living space. This set was never outside in the elements and did not receive use until the room had been completed in the late summer of 2017.

I purchased a leather sofa from Michael Anthony in Union NJ to replace my sofa lost after Hurricane Sandy. I had limited $ to spend so the price point seemed good. The salesperson spoke very highly of the company and product. It has been 5 years and all the "Bonded Leather" is peeling off! Granted it is 5 years but I have leather sofas that have lasted 20 with no issue. The store manager will do nothing to help as he stated it is beyond warranty. We all want to support American Made products but this as others have said is cheap trash.

Very disappointed that Klaussner has a leave-a-message recording and definitely does not respond within a calendar week. Markedly different from dealing with previous brand, which responded immediately to calls and replaced cores in leather furniture almost 15 years old. No complaints. Just a feeling of being deserted, and maybe, even with warranties, haven chosen badly in terms of quality. And, yes, as in other complaints left at this site, the expense was in the thousands and was paid in cash.

I purchased a Klaussner sectional at Furniture in Motion in Lawton Ok, after it was delivered I noticed the seam was coming apart on the console so I reached out to the store (I had purchased the 5 yr warranty). I was told to email pics of the damage which I did, never heard anything so went into store and was told Aaron no longer worked there. Ok no biggie, salesman told me no problem. It would be taken care of. Just found out (because I was doing a follow up to see where we were with this) that they have gone out of business.

Klaussner Furniture - Raleigh NC - Poor quality, ordered 4/24 and first piece arrived 5/13 and it was damaged. It took over four weeks for the repair to be made. The second piece finally arrived today...almost 2 months and it was damaged as well. I am still waiting on the last piece. The communication from the store is poor and the quality is worse for the price. I purchased over 6,000 worth of furniture from them in one visit and I wish I could return it all. I can only imagine what this furniture will look like a year from now once I actually start sitting on it.

I purchased a sectional sofa made by Klaussner Furniture from HomeWorld in Kailua Kona, HI about 4 years ago. Just a couple months after I got the sofa it broke. The hinge on the chaise section broke and one day I just dropped to the floor while sitting on it. I had to prop it up with a block of wood. Then the section between the sofa and the chaise wore down to the metal. I am sitting on metal every time I get up. I had to shove a blanket in there. THEN... the seat cushions became disfigured.

Bought my sofa not quite 3 years ago, but within the first month we noticed fraying of the chenille material. Cushions sagged in no time; finally within the first year the frame broke in the middle, rendering this sofa basically unusable. We tried to mend the break but it broke again right next to the original break. Paid almost $800 and undoubtedly the worst purchase in our family’s history. With 3 kids in college, you’d hope a major purchase would not be one you’d have to think about replacing practically immediately. In looking at reviews on this company, I see we aren’t alone! Have had excellent sofas in the past manufactured by well-known names (Simmons, Ashley...); will spend more in the future to guarantee that the product we purchase will last.

We purchased a sectional made by Klaussner from Gavigan's in Maryland, when it arrived we were trying the recliners out and found that the inner 2 could not be opened at the same time. The footrest hit each other, and we were told it is designed that way. Neither the retailer nor Klaussner would make this junk right, except if we bought another piece. When we first complained the retailer sent a repair expert to assess the situation, his comment was “It never should have been sold in this configuration”. They sell junk and will not stand behind anything, this manufacturer has a rating just above junk for a reason.

Three months back I ordered a new sofa from Amish Furniture Gallery Naperville, this sofa is made by Klaussner. This sofa is tufted and two cushion sofa PENNINGTON, I see lot of threading visible and buttons pull off. Most of the areas I see this is very cheaply done and the stitch is very weak. I am sure in a year or 2 this sofa will worn out and I will be shopping again... I feel sorry myself spending $ 2000. I expected a good quality as it's being MADE IN USA... I can understand if it's made in China or somewhere overseas.

Purchased a sofa and loveseat from J M Beatty in Eau Claire, Pa, in December of 2014, no problem with furniture store, BUT a BIG problem with Klaussner product. Very poorly constructed, compressed particle board supports, does not hold form, has broken arms and side of sofa, and there is only my husband and myself using the furniture on a daily basis. Will never purchase this brand again, and will have all furniture turned upside down in future to check construction and material used. Is disgusting, since our previous furniture last at least 10 to 15 years with no problems. 3 years and it is already falling apart.

Bought a sectional from my furniture store. And when I went to sit on chaise. The bottom was too short. Didn't meet with the back cushion! Had to stuff 2 pillows in there so I wouldn't fall thru! Furniture talked to makers rep. And rep. Just blew it off! I CALLED the maker of sectional. And they said they uphold their quality of work. And would address this with my furniture place. All they did was tell them to talk to their rep. So furniture place came to get chaise to try to fix it themselves!!! So I can't use my whole Sectional! And staples are sticking up under material. Recliners are so cheaply made. No cushion for your feet! This sectional is a piece of crap!! Don't buy from this maker!!! I'm going to put the sectional on my sidewalk with a big sign that says... Bought this from Francis Furniture. Don't buy any furniture from Klaussner's!!!

Purchased Klaussner Sinclair Sofa and chair. 2 issues w/ this. 1 seat cushions look like they are 10 years old. When they are under 2 years old Had sofa/chair cleaned by a professional cleaning company and parts of the fabric, between the 2 row of buttons is ruined. Cleaners said it is design, Jordan's insists it is the cleaners. I also purchased a 5 year warranty. And Jordan's won't even send someone out to take a look. What did I pay for. My recourse will be small claims. Do not buy this brand, it does not stand up to light use.

Bought a manual reclining couch and the left side arm is already broken and the upholstery is starting to come off. This couch is only 1.5 yrs old and the company only provides a one year warranty. First and only piece of Klaussner Furniture I will own. Very poor quality.

I'm writing a review in response to the comments made by Nick of San Diego on 9/25/16. I just received my leather sectional yesterday and I initially thought I had the same issue with pillows not lining up. Fortunately, I took the time to investigate prior to firing off a bad review. At first glance all of the cushions appeared to be the same size, but that is not the case. There is one larger seat cushion that goes in the center to line everything up properly. It turned out that the cushions were not installed in the correct locations and I'm sure Nick had the same issue.

I just wanted to let others know how disappointed I am with my furniture. My couch I purchased had a staple left in the cushion that created a hole in the fabric behind the bottom cushion. The technician that was sent removed the staple and said nobody would be able to see the hole. My recliner foot rest part all the stuffing bunched up at the bottom. We are still waiting for a repair a month later. He said he could repair it but it would just happen again because of how it's made. Very disappointed. Paid a lot of money thinking it weasel quality furniture.

I bought a Klaussner love seat. After only 3 years of use the cushion is shredding. Unfortunately the warranty was only for one year. As it turns out I can't even pay for a replacement cushion because Klaussner only used this fabric for one year because it found it not to be a big runner. I wonder why. I learned my lesson. I should have listened to the reviews. I will never purchase Klaussner again!!! The store I bought it from Tiffany Furniture is out of business.

Purchased a Swivel Rocker Recliner. The fabric on the leg rest is gathered in a wrinkled bunch. The recliner is off balance and dips an inch to the left. The recliner is extremely uncomfortable a/c of poor construction. The repair tech came and informed us that the chair was missing a piece of the frame; and he would order it. It would take 4-6 wks. The replacement piece would include the attached leg rest solving that unsightly defect.

Klaussner Furniture in Raleigh sold us a floor model table and we're supposed to get new chairs. Instead they delivered the floor model chairs which were nicked and bruised. Called the store and was promised new chairs. Never another word. Liars and cons.

I am from MA. I purchased my couch from Jordan's Furniture in January of 2016. Thank goodness, I got it on clearance. Klaussner Ronaldo couch is made of particle board and shims. A support beam has cracked and another beam separated. It is put together with STAPLES! The couch is made of poor materials is so poorly constructed. I concur with Margot of Chicago, IL recent review. I know I will get nothing from Jordan's Furniture because it was on clearance and am sure Klaussner has nothing to offer. I want everyone to know this manufacturer is crap. I will be on every suppliers board I know to get the word out. We work too hard for our money to get crap merchandise. It seems to be the norm everywhere.

We purchased our couch through another vendor. After 7 months the frame holding the legs cracked and broke. Turning over the couch resulted in our discovering that the couch is made of some wood, mostly particle board and shims. The couch is not only made of poor materials but is also poorly constructed. The supporting beam that cracked was particle board and had no support itself but some staples and thin nails. After complaining to Klaussner they followed up a week later with someone who said they couldn't do anything for me and I asked to not speak anymore. They decided the case was closed by sending me an email closing their case. That's it. They offered nothing and only asked me what I had done to resolve the situation. Of course we fixed it. We've been sitting on a couch with no legs for a month! Worst 2+ grand I have ever spent.

I had to write this review. I purchased a "Made in America" reclining sofa and love seat in 2012. I ordered leather because friends said it was much more durable. When the furniture came it was beautiful. Now for the down side. Within a year, the material on the sides of the cushions, which is NOT leather, started cracking. It's ugly and uncomfortable. Within two years, the couch became uncomfortable because the seats where my husband and I normally sit have sagged terribly. I looked and there is very little support.

Noticed this review site and thought I would comment. I bought large Klaussner leather sofa and love seat about 6 months ago from Kittles. This was after much searching - leather not meant for a man cave is increasingly hard to find - but I prefer leather because of its durability. First, I found a set at Macy's (HTL china import) - lovely - but the fumes from leather were so beyond sickening that I lived completely upstairs until Macy's took them back - which they did and I greatly appreciate. I paid twice as much for made in USA Klaussner set at Kittles. The quality of leather seems fine. The lasting for 3 months bad smell was annoying, but not sickening. The base of the furniture seems fine but weirdly stiff. I agree that the quality control of the upper cushions is poor. There is a lack of uniformity in both cushion shape and fill; it looks like this portion of the build was handed off to random 8th graders. I compensate with distracting decorative pillows.

Do not purchase any products from this company. The only good thing was the delivery drivers were Courteous and professional. Couch came in and it smells horrible for over a week. In the corner sectional part of the couch it doesn't even line up properly. I'm impressed on how bad they screwed up on the design. See pictures!!! Called customer service and women with a thick Carolina accent was terrible. This company is no good!!