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Reviewed Sept. 6, 2023
STAY AWAY, 1 STAR REVIEWS ARE ACCURATE. Your furniture takes months to receive and you will never get a call to let you know it's ready. You have to call the store for updates to make sure they have your furniture ready. And if you need anything else, good luck getting someone to return your calls or to follow up on any additional requests. I've called them 4x in this past month regarding a copy of an invoice and each time I'm told someone will get in contact with me. I'm still waiting for a response! Absolutely horrible customer service.
Reviewed Aug. 29, 2023
I bought a Klaussner power recliner from Boston Interiors last fall. Not long after it arrived I began to question the quality. The frame creaked and moved when I shifted in the seat. The cushion didn't properly fit the frame to the point where I had to pull it up every time I got up. Boston Interiors sent someone out to look at it. He agreed that it didn't fit properly and said he'd order another cushion. If they couldn't get the cushion right when they had the whole chair, I said I didn't understand how it would fit better without the chair.
Someone at the store said she hoped the original cushion wasn't cut properly and it would be resolved on the second try. After reading these reviews, it's hard to imagine why she was optimistic; they must have been dealing with other issues with Klaussner. A little while after my first call, one of the arms began giving me problems. When I lean on it, my arm falls into a gap where the stuffing no longer covers the frame. I see that others complained about the same issues going back at least a few years. Which raises the question, why would a furniture store like Boston Interiors continue to buy from a company that clearly had quality issues going back years. I don't know what they are going to do to make it right. I hope I have a better chance of being made whole than some of the folks who told their stories here.
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Reviewed April 28, 2023
Bought a $3800 sectional couch from a Wayfair. After 1 year and 3 months, the arm of the couch collapsed and 3 of the cushion covers were tearing at the seam. Spoke with customer service and they said it wasn’t covered under warranty and to contact a couch repair person. I am in actual shock. How is this company still in business and how is anyone selling their product?!?
Reviewed March 30, 2023
Two leather reclining sofas - cushion filling flat in a year. Company says that is all they warranty it for. When was the last time you had to add padding to your cars seats??? This is pitiful. Beware!!
Reviewed Jan. 25, 2023
Bought a $1.000 recliner with a 5 yr service. After 6 months needed service and now after 18 months chair is still broke and no one will call me to help. I have called service, the manager & the owner and they do nothing at all to help.
Reviewed Oct. 17, 2021
My wife bought 2 bedroom end tables from Wayfair. Unfortunately, they were made by this despicable company! When the end tables arrived, one of the end tables was in pieces. The drawer slides are GLUED in place without the support of screws. The glue failed and the end table is now worthless SCRAPWOOD! With that in mind, it’s only a matter of time before the glue fails on the other end table, which will then relegate it also to the scrap table. Fortunately for us, even WAYFAIR didn’t want it returned to their scrapwood pile and refunded our money. Wayfair made good on CHEAP, CRAPPY furniture produced by this CHEAP, CRAPPY company! DON’T PURCHASE ANYTHING MADE BY KLAUSSNER HOME FURNISHINGS!!
Reviewed Oct. 3, 2021
I contacted the furniture store I purchased my 2 recliners from after it stopped working. I was asked to submit a video of it not working & did so. I was notified of their limited warranty and they informed me I needed to find & hire a "Furniture Medic" 3rd party to validate the problem. Being on a fixed income I couldn't justify throwing another couple of hundred dollars at this problem that should have been taken care of under warranty. In short Klaussner has evaded their warranty obligations. No way I will ever purchase or recommend this company or products.
Reviewed April 29, 2021
We bought the high end custom fabric couch with power recline, loveseat with manual recline and swivel glider recliner chair in Late 2019 and less than 2 years later the furniture is getting worse and worse. First of all when it was brought home from Speedy Furniture it had loose threads everywhere and if you look underneath it is poorly attached and not folded over so the threads just hang down. In addition the arms are coming loose and moves about an inch. I decided to turn it over and the screws are missing. The board they attached to was just a plywood frame and not real hardwood so any screws will not grip long. I SUGGEST YOU STAY FAR AWAY FROM KLAUSSNER FURNITURE. The person who owns the Speedy Furniture Store says they no longer carry it because of the problems.
Reviewed Feb. 2, 2021
I purchased 2 recliners and a couch from Comfort Designs by Klaussner in late November of 2018, I purchased an extended warranty with the furniture at that time. On June 3rd of 2020, I noticed the furniture was shaving what looked to be graphite off the bottom of the chair all over my carpet. I also noticed holes in the back of each cushion where the mechanism had punctured through.
At that time, I called the furniture store that I purchased the furniture from, they told me it was a warranty problem. I called the warranty company (Ultra Sheild, aka Data Desk, aka Serve Co North America LLC), (Courtney) said I would be contacted by a tech within 48 hours. Ten days later, I called them back, after not receiving a call, and spoke to a tech (CJ), who set an appointment for August 4th at noon. He called at 4 o'clock, and said there was a lot of traffic and asked if I would just send pictures of my issue, which I did. He looked at the pictures and said he would turn it over to his supervisor and I would be receiving new chairs. No one called me, I called them back on the 11th, and was told it was being sent to management.
I called back in September and October and was told it was being worked on, they were behind because of COVID. I called back in December and spoke to Lucy, who said Courtney and CJ no longer worked there, and she would sent my claim to management and I would be hearing from them. The same day I called the furniture store and was told they were also going to work on my claim. 8 days later, spoke to Lucy again, and she requested I send a test and fax to her of the bill and they would review it. 2 days later, I called Lucy, she said she never received my text and that they had sent me the wrong fax number... Tried again, and they confirmed receiving it.
December 22nd, at 10:30am, they wanted me to contact Amanda, after being given the wrong extension, I was forwarded to Amy. She asked for another copy of my receipt, and pictures of the tags under the cushions. I sent them, she said she couldn't read them, so I had the girl from the furniture store send them over. On the 28th they requested pictures of the tags on the footrests of each chair, and the stitching on the back of each chair to the data desk. On January 6th, I received an email from Lucy, requesting more pictures of the cushion tags again. I sent 13 more photos, and asked for confirmation that they were received.
On the 7th, Lucy requested more pictures of the serial numbers, because she couldn't read them, so I took more pictures and wrote the numbers down for her. On Janruary 9th, the furniture store asked for a timeline of what had been going on from June until January. I sent it to them along with all of the pictures. On the 12th, I got an email from the furniture store saying that they were contacting the warranty company that day.
On the 22nd, I received a box of parts and an invoice, never receiving a call. On the 23rd, I called Comfort Design, the phone number that was on the packing slip, and I called the furniture store to let them know also. On the 25th, I called the warranty company, spoke to lucy. I was told they would not cover my cushions, and that they would be sending a tech to install the new mechanisms. I told her I wanted to speak to the manager, I was placed on hold, got disconnected, called back and spoke to Jacqueline, she said she was going to look over the claim, and speak to the directors. We were on the phone for 30 minutes, and she said she would call me back by the end of the day, and have answers for me.
Same day, Pat from Comfort Design called me, and said that the store itself was responsible, they were the ones that sold me the extended warranty, so they should be taking care of this for me. On the 28th, I called the warranty company, sat on hold, and then a recording came on saying the number was not taking messages, and I was disconnected. Then, I called Tara from the furniture company, she said she was going to speak to her boss Dickey **, and the two ladies from the warranty company.
On the 29th, I received an email from Jacqueline from the warranty company, stating that they could not replace my chairs, because the warranty didn't cover faulty designs, or workmanship, or craftsmanship. If I had torn it or my dogs had torn it, or if it caught on fire, it would be covered, but it was not covered because it wasn't an accident? She said as a courtesy, she would send me a piece of the fabric so I could cover where the mechanism had torn through, but that was the best she could do... I have never been more frustrated!!!!
Reviewed Jan. 20, 2021
I knew Klaussner had many bad reviews but I so wanted the small reclining sectional w/ chaise in leather, manual recline and could not find it anywhere else. I had never bought furniture online either (and will never do so again). When it arrived it looked nice but trying it out it did not feel cushy or supportive. I feared the quality was not there. Now 3 months after getting this furniture the plastic manual recline latch has broken. The online furniture company that sold it is sending a repair person. So we can't even relax in our expensive new furniture we were so excited about getting. We get to wait a few more weeks for a repair person.
I feel cheated and so disappointed.
Klaussner Furniture Company Information
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- Klaussner Furniture
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