Klaussner Furniture Reviews
Wilmington, DE
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About Klaussner Furniture
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Klaussner Furniture manufactures home furniture such as sofas, sectionals, recliners and bedroom furniture. Klaussner offers a wide range of fabric and leather options to fit various home décor styles.
- Courteous delivery drivers
- Customizable fabric options
- Poor product quality
- Frequent durability issues
Klaussner Furniture Reviews
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Reviewed Feb. 10, 2021
September 2019, purchased a sectional with sunbrella fabric. Shortly after, with very little use, the pillows started to wrinkle, both the seats and backs. Upon inspection, it appears that the pillows do not have the right amount of stuffing to keep the fabric tight. Called the store where we purchased the set from, Jordans, and was told to keep rotating the pillows and this was "normal" wear. It just kept getting worse and soon looked like a 10-year-old couch. In desperation, I ordered new inserts for the pillows and will add some more to get to the depth it should have been. The wedge pillow does not wrinkle and I noticed that it has about 1/2" more stuffing in it. Very disappointed in the construction of the pillows and what I thought was a reputable company.
Reviewed Feb. 2, 2021
I purchased 2 recliners and a couch from Comfort Designs by Klaussner in late November of 2018, I purchased an extended warranty with the furniture at that time. On June 3rd of 2020, I noticed the furniture was shaving what looked to be graphite off the bottom of the chair all over my carpet. I also noticed holes in the back of each cushion where the mechanism had punctured through.
At that time, I called the furniture store that I purchased the furniture from, they told me it was a warranty problem. I called the warranty company (Ultra Sheild, aka Data Desk, aka Serve Co North America LLC), (Courtney) said I would be contacted by a tech within 48 hours. Ten days later, I called them back, after not receiving a call, and spoke to a tech (CJ), who set an appointment for August 4th at noon. He called at 4 o'clock, and said there was a lot of traffic and asked if I would just send pictures of my issue, which I did. He looked at the pictures and said he would turn it over to his supervisor and I would be receiving new chairs. No one called me, I called them back on the 11th, and was told it was being sent to management.
I called back in September and October and was told it was being worked on, they were behind because of COVID. I called back in December and spoke to Lucy, who said Courtney and CJ no longer worked there, and she would sent my claim to management and I would be hearing from them. The same day I called the furniture store and was told they were also going to work on my claim. 8 days later, spoke to Lucy again, and she requested I send a test and fax to her of the bill and they would review it. 2 days later, I called Lucy, she said she never received my text and that they had sent me the wrong fax number... Tried again, and they confirmed receiving it.
December 22nd, at 10:30am, they wanted me to contact Amanda, after being given the wrong extension, I was forwarded to Amy. She asked for another copy of my receipt, and pictures of the tags under the cushions. I sent them, she said she couldn't read them, so I had the girl from the furniture store send them over. On the 28th they requested pictures of the tags on the footrests of each chair, and the stitching on the back of each chair to the data desk. On January 6th, I received an email from Lucy, requesting more pictures of the cushion tags again. I sent 13 more photos, and asked for confirmation that they were received.
On the 7th, Lucy requested more pictures of the serial numbers, because she couldn't read them, so I took more pictures and wrote the numbers down for her. On Janruary 9th, the furniture store asked for a timeline of what had been going on from June until January. I sent it to them along with all of the pictures. On the 12th, I got an email from the furniture store saying that they were contacting the warranty company that day.
On the 22nd, I received a box of parts and an invoice, never receiving a call. On the 23rd, I called Comfort Design, the phone number that was on the packing slip, and I called the furniture store to let them know also. On the 25th, I called the warranty company, spoke to lucy. I was told they would not cover my cushions, and that they would be sending a tech to install the new mechanisms. I told her I wanted to speak to the manager, I was placed on hold, got disconnected, called back and spoke to Jacqueline, she said she was going to look over the claim, and speak to the directors. We were on the phone for 30 minutes, and she said she would call me back by the end of the day, and have answers for me.
Same day, Pat from Comfort Design called me, and said that the store itself was responsible, they were the ones that sold me the extended warranty, so they should be taking care of this for me. On the 28th, I called the warranty company, sat on hold, and then a recording came on saying the number was not taking messages, and I was disconnected. Then, I called Tara from the furniture company, she said she was going to speak to her boss Dickey **, and the two ladies from the warranty company.
On the 29th, I received an email from Jacqueline from the warranty company, stating that they could not replace my chairs, because the warranty didn't cover faulty designs, or workmanship, or craftsmanship. If I had torn it or my dogs had torn it, or if it caught on fire, it would be covered, but it was not covered because it wasn't an accident? She said as a courtesy, she would send me a piece of the fabric so I could cover where the mechanism had torn through, but that was the best she could do... I have never been more frustrated!!!!
Reviewed Jan. 20, 2021
I knew Klaussner had many bad reviews but I so wanted the small reclining sectional w/ chaise in leather, manual recline and could not find it anywhere else. I had never bought furniture online either (and will never do so again). When it arrived it looked nice but trying it out it did not feel cushy or supportive. I feared the quality was not there. Now 3 months after getting this furniture the plastic manual recline latch has broken. The online furniture company that sold it is sending a repair person. So we can't even relax in our expensive new furniture we were so excited about getting. We get to wait a few more weeks for a repair person.
I feel cheated and so disappointed.
Reviewed Jan. 14, 2021
This was published from our local furniture store Grand Piano Furniture in Roanoke, VA on 10/25/2020. Completely not satisfied with the quality of my last Purchase Klaussner Adeline leather Sofas. Very cheap made. Cushions are sagging within the second month and becoming uncomfortable to sit on.
Reviewed Dec. 19, 2020
Ordered a Dilillo loveseat online from Birch Lane. I found out later on that is was made by Klaussner. The legs do not fit the holes drilled into the bottom of the sofa. The leg screws are too narrow for the large hole on the sofa bottom. I have received 4 sets of legs from Klaussner, all incorrect. One set was even meant to go to someone else. All the others had the same too small screw size.
Reviewed March 7, 2020
Bought a new couch and matching chair. Within a year arm caved in on chair. Cushion foam sank. Fabric fraying. Spring clips on couch let go. Arm was repaired and we were told not to use top of arm when getting up and down from chair. They are made from cardboard. Told fraying is normal? Now cushions do not fit couch with new foam. Couch needs to be taken apart for spring clip replacement. Bernie & Phyl's has been doing repairs. Product is of poor quality and seven year warranty is not true. We filed complaint with Bernie & Phil's within first year. Have used almost a weeks vacation with all of pick ups and drop offs. Now I am bringing couch my self back and forth not to lose any more time.
This is a poor quality set and was told it was a good set by store. Should have looked at reviews online before we made purchase. Shame on Bernie & Phyl's for selling such a low quality set and misrepresenting it. Its a shame you spend good money on items and get crap quality. I would stay away from both Klaussner and Bernie & Phyl's. Please keep in mind this is a set for two adults with no children so use is low.
Reviewed Dec. 31, 2019
Bought a $1400.00 recliner sofa. When we got it home we found the armrest was just fabric stretched on the frame. They forgot the wood underneath. The company did come and add a piece of plywood. While it was upside down I was shocked at the poor, piecemeal construction. Fast forward 2 years the fabric in the middle is fraying apart. With no pets and no children in the home and no one sits in the middle section it was obviously stretched too tight when sewn and the fabric is pulling apart.
Also the end I sit is now 2-3 inches lower than the rest of the couch. At 150 lbs I could lose weight but should not crush a couch. Talking to Klaussner service has been an aggravating and useless runaround. Voice Messages and emails not answered at all or weeks later. Appointment to repair set up but no show and weeks later, after calling different salesmen to relay message to service center Emily I wanted a response, since emails and voice mails were ignored, I got an email, "Sorry for the mix up a technician will call you directly." That was 5 weeks ago. My last couch we had for 25 years. It was still okay. We just wanted an update. Worst decision.
Reviewed Dec. 21, 2019
We Klaussner furniture some 15-20 years ago. It was pretty good then so we needed new sofa & loveseat. So we purchased them along with a mattress at our local dealer. After waiting 6-8 weeks they were delivered. 8 months later the upholstery started to come apart at the seams. Called the dealer who tells me he no longer carries them because of all the issues. OH GREAT! Fortunately they went to bat for us and we got new pieces but we're still not happy with the workmanship. We paid good money for the units. I guess you don't get what you paid for! Never again.
Reviewed Oct. 10, 2019
In 2005 I purchased a cream leather suite a 3 seater sofa and a 2 seater and only now are the cushions showing signs of wear but they are almost as firm as the day I bought it. I can sympathise with buyers who have had problems but from my own experience it was a great buy.
Reviewed Sept. 4, 2019
Purchased these items at the Eaton Young furniture store in Cumberland MD. The cushions were coming apart at the seams soon after receiving it. The store replaced two cushions but those are coming apart at the seams also. Really regret this purchase, paid too much for this quality. Really expected Eaton Young to carry a better quality of furniture.
Reviewed Aug. 15, 2019
I bought this Klaussner sofa from Grand's Home Furnishings. 2 years after I purchased this brand new, being told verbally how the sofa is a Klaussner and will last for a lifetime, I will stand adamant in the fact the support on the body is lacking and in fact is sending me to a chiropractor and home store to purchase a new sofa! At the day of purchase, I received much knowledge about your brand and this is the first sofa I've personally paid for and purchased. My son and I both loved the super soft texture and in the showroom and at home where we both felt enveloped in an oversized pillow yet I was surprised with the body support. I'd say within 2 years I started noticing I was pulling the stuffing up on the left and right end cushions weekly and started having to pull out the cushion seats to then pull up the attached back cushion to replace and secure the seat cushions (velcro bottom).
Now, with this said, we use the couch in the morning before he goes to school and I sit on the left randomly aka it's very gently used! On the 3rd year, when my mother came to visit us, she was shocked at how terribly uncomfortable our sofa was and she was falling in between the seat cushions (*which I already was unfortunately noticing with myself). I am unapologetically so relieved to get this out of my home and purchase a new one. We just returned from our Florida home on a vacation and coming back to sit on this is just wrong. The support literally disappeared after 2 years. The maintenance of this sofa to re-fluff the back attached cushions and move the seat cushions back has been more than a job for trying to maintain body support.
In fact, all of that work had turned into a job just for aesthetics. I feel really sad how this is my first purchase, was promised the support would sustain and as little as it's been used, which yes a couch should be sat on, how I'm now having to invest money into a new one. There's an odd tear, I found underneath the left armrest cushion and can't imagine how that happened! This us the worst couch ever and I am so disappointed typing this review while my upper body is leaning towards the left and my lower body is sinking into the right while my lower left body part is overcompensating to try and keep me centered. ETA: Our sofa after 2 years and worsening, WE SIT AND ARE SINKING (UNEVENLY) INTO THE GROUND and ours is den like use!!!
Reviewed June 11, 2019
We ordered what we thought was a quality product from Furnitureland South last summer. The sofa was delivered to us on 8/23/18. On September 1, one of the recliners broke and we also noticed several of the plastic hinge guards were missing. Contacted FSL who worked with manufacturer to order replacement motor. Two weeks later, the recliner on the other end of the sofa broke - same problem. We did not receive replacement parts until October 23 then had to wait over another week for the repair technician to come.
On April 6, one of the recliners broke again. It is June 11 and we are still waiting on replacement parts and will again have to wait for a repair tech to schedule a visit. At this point, the sofa has been inoperable for nearly half of the time we have owned it. If someone tells you that Klaussner/Comfort Design makes a quality product - do not believe them!! I truly wish there were Lemon laws for products like this. Still trying to find out what recourse we will have for future issues that (based on our experience) will likely arise but are not getting answers from FSL. There is no direct contact with the manufacturer, all customer service issues must go through the retailer. Beyond frustrating!!
Reviewed April 28, 2019
Bought 2 motorized recliners and 1 couch in February this year at Hub Furniture in Portland, Maine. Delivered 6 weeks later. Ten days in the electronics stopped working on my recliner. The contractor who works for the store told me that the parts would be in in 2 weeks. It has been almost 4 weeks. I did call the store and they said they are working on it. Will see what happens. HUB has been around for decades so I don't understand why they would recommend Klaussner over Ashley or Lane. Hub MUST read reviews. Maybe should have stayed with La-Z-Boy. To be continued... PS: Don't know how to scan receipt but Sales number is ** dated 2/4/19.
Reviewed April 22, 2019
I am very disappointed with the Tilley Queen Sleeper purchased from Hamilton Furniture in Leesburg, Va. When the sofa arrived it was very disappointing. The material was very thin and I could see every interior seam but I kept it which is my mistake. I have had this sofa going on 6 years and never used it as a sleeper but the other day a rod fell down from underneath and then the next day the left side totally collapsed. I paid $1500 on sale. My other sofa is 12 years old and is another brand Laine and still looks like the day I bought it. Wish I had read the reviews before purchasing the collapsible piece of junk. Oh well I guess it is my lost and an expensive one at that. Never again will I purchase this brand Klaussner.
Reviewed March 14, 2019
I was trying to find a comfortable chair for reading. After trying many, many recliners and chairs I found the Klaussner recliner to be the most comfortable. I thought it was a bit pricey but took the leap. After delivery I discovered strings hanging down under the chair which turned out to be from the fabric which is just raw edges, not a finished edge, I wasn't happy and called Klaussner directly. They didn't even want to talk to me, pushed me off to the stores rep. Very rude, terrible customer service.
Now, a few years on, one of the arms is loose and wobbly, parts are covered but I would have to pay a fee of $75 to repairman. Needless to say I told them what they could do with that fee. I'll have my husband try to fix. Overall, very poor quality for an expensive chair. A friend just bought 2 of the same recliners. We recently visited them and we looked and they too have strings hanging from raw fabric edges. So much for buying Made in the USA, no pride in their work. I'd never buy a Klaussner product again.
Reviewed Feb. 16, 2019
Soooo... I purchased a reclining sectional about 2 months ago. The couch arms started to dip in on day 1! The furniture store we purchased it from Came to our house and fixed them but Told us that it was very flimsy thin wood pieces that had collapsed. The couch arms were collapsed even where we didn't sit or put our arms on the "armrest". Very disappointed in the quality of this furniture :/. The middle piece of this sectional is uneven. We have to separate them so when you pull the reclining mechanism it won't rub and wear out the side of the couch. As of today my couch is making a popping noise when I sit down or get up.
Reviewed Jan. 18, 2019
Very cheap materials used overall. The cushions were the worst most uncomfortable ever. Just replaced them myself... What a difference. Took the old ones apart and was surprised but not surprised to see how cheaply they were constructed.
Reviewed Dec. 26, 2018
Our family was ready for a new couch and we went to the same furniture dealer in our town where we had purchased two other sofas (from the same company). The sales clerk informed us they no longer carried that brand but had switched to Klaussner. We liked the design of the sofa and the ability to get the fabric we wanted. We have had it for barely six months and today when we sat on it, heard a crack. We turned the sofa over, peeled off the black fabric on the underside and was SHOCKED at the poor construction. The middle “support” is made from flimsy plywood and the corner supports are no better. I am worried to have more than one person sit on it for fear it is going to break in half. My other sofa lasted 12 years and still looked brand new. I wish I had kept it. Do your research and look at the construction. If the dealer won’t show you, they are hiding something.
Reviewed Oct. 9, 2018
My complaint regarding Klaussner concerns their failure to honor their “seven-year” warranty on structural defects. In March of 2016, we purchased a complete set of Carrington Outdoor Furniture (sofa, two swivel rockers, coffee table and two end tables) for approximately $4,500. Our intent was to use it to furnish our enclosed, four-season room and expand our living space. This set was never outside in the elements and did not receive use until the room had been completed in the late summer of 2017.
We were initially thrilled with the look of the room – and accented the space with carpet and accent pieces, including an indoor fireplace to extend the use of the room. After about 9 months of use, in April 2018, we noticed that one of the chairs was tipping. When we turned it over to inspect it, we found that the metal supports underneath had been cracked and that the round frame was dented. We had not notice this upon delivery, but the damage was such that it could only have been sustained from high impact – such as droppage.
We immediately called Klaussner and were referred back to the dealer. We called our dealer and were told that they only warranted purchases for one year. When we reminded them that Klaussner had a seven year warranty, they told us that they no longer carried Klaussner because they had received similar complaints to ours. We were caught in the middle of a dealer that would not honor a manufacturer’s warranty and a manufacturer that was not interested in dealing with customers directly.
We offered to accept a repair – and were initially told that Klaussner had ordered the part. We followed up in early May and was told that the part was not available. And, to further complicate matter, Klaussner no longer manufactured this particular model. We continued to follow up with the store and were told in June, that they had located a part and it was “on its way.” At the end of June, we followed up and were told that the part was not available (again). I stressed at that time that we had already lost a good portion of the summer and this room was a very important part of our home – and inquired as to whether or not they would replace the chair. We were willing to even accept something that might closely match.
Again, after two weeks of waiting, we followed up and were finally told that Klaussner had agreed to reimburse the price of the chair. But that the refund would take “a few weeks” (this was mid-July 2018). When no word was received by August 2018, we followed up and were told that Klaussner would refund, but the refund would be pro-rated to 50%. (Originally a $900 chair, now being reimbursed for $400) – rendering a $4,500 set useless. We protested and thought the fair thing to do would be for Klaussner to take the entire set back and allow us to replace it with another set at a fair “prorated” price. They were unwilling to do that and instead insisted that they would only refund us $400. At the end of the day, the store agreed to make up the difference and we did received a refund of $900 for the chair.
Unfortunately, we were then faced with replacing the set with a new, more reliable brand at an additional cost of $5,400. We purchased Woodard and couldn’t be more pleased with its functionality and looks. I will never buy Klaussner again. They ignore customer service calls, refuse to honor warranties, and fail to keep in stock replacement parts for pieces that they no longer manufacture, but are still under warranty. What a horrible customer service model!
Reviewed Sept. 20, 2018
I purchased a leather sofa from Michael Anthony in Union NJ to replace my sofa lost after Hurricane Sandy. I had limited $ to spend so the price point seemed good. The salesperson spoke very highly of the company and product. It has been 5 years and all the "Bonded Leather" is peeling off! Granted it is 5 years but I have leather sofas that have lasted 20 with no issue. The store manager will do nothing to help as he stated it is beyond warranty. We all want to support American Made products but this as others have said is cheap trash.
Reviewed Sept. 15, 2018
Very disappointed that Klaussner has a leave-a-message recording and definitely does not respond within a calendar week. Markedly different from dealing with previous brand, which responded immediately to calls and replaced cores in leather furniture almost 15 years old. No complaints. Just a feeling of being deserted, and maybe, even with warranties, haven chosen badly in terms of quality. And, yes, as in other complaints left at this site, the expense was in the thousands and was paid in cash.
Reviewed July 24, 2018
I purchased a Klaussner sectional at Furniture in Motion in Lawton Ok, after it was delivered I noticed the seam was coming apart on the console so I reached out to the store (I had purchased the 5 yr warranty). I was told to email pics of the damage which I did, never heard anything so went into store and was told Aaron no longer worked there. Ok no biggie, salesman told me no problem. It would be taken care of. Just found out (because I was doing a follow up to see where we were with this) that they have gone out of business.
I called Klaussner and they have no record of the part being defective and I was told by both salesmen at the store that it was made in the USA (part of the reason I purchased it) but have since found out by crawling under the recliner footrest that it was in actual fact made in China. I paid over 3k for this sofa. Right now it is in Klaussner's hands, the sofa is only 4 months old I will do a follow up review when all is resolved one way or another.
Reviewed June 20, 2018
Klaussner Furniture - Raleigh NC - Poor quality, ordered 4/24 and first piece arrived 5/13 and it was damaged. It took over four weeks for the repair to be made. The second piece finally arrived today...almost 2 months and it was damaged as well. I am still waiting on the last piece. The communication from the store is poor and the quality is worse for the price. I purchased over 6,000 worth of furniture from them in one visit and I wish I could return it all. I can only imagine what this furniture will look like a year from now once I actually start sitting on it.
Reviewed March 13, 2018
I purchased a sectional sofa made by Klaussner Furniture from HomeWorld in Kailua Kona, HI about 4 years ago. Just a couple months after I got the sofa it broke. The hinge on the chaise section broke and one day I just dropped to the floor while sitting on it. I had to prop it up with a block of wood. Then the section between the sofa and the chaise wore down to the metal. I am sitting on metal every time I get up. I had to shove a blanket in there. THEN... the seat cushions became disfigured.
They have "squares" of foam that are about 4 inches smaller than the seat so I have square lumps in each section of the sofa. I tried to return it but was told it only had a one year warranty. Since when is a sofa only supposed to last one year??!! I paid over $1000.00 for it so it wasn't cheap. I live alone and am very easy on furniture. My old sofa is about 15 years old and still in great shape (I keep it downstairs). I am so disappointed with HomeWorld. I won't shop there anymore and I will never, ever purchase anything made by Klaussner.
Reviewed March 4, 2018
Bought my sofa not quite 3 years ago, but within the first month we noticed fraying of the chenille material. Cushions sagged in no time; finally within the first year the frame broke in the middle, rendering this sofa basically unusable. We tried to mend the break but it broke again right next to the original break. Paid almost $800 and undoubtedly the worst purchase in our family’s history. With 3 kids in college, you’d hope a major purchase would not be one you’d have to think about replacing practically immediately. In looking at reviews on this company, I see we aren’t alone! Have had excellent sofas in the past manufactured by well-known names (Simmons, Ashley...); will spend more in the future to guarantee that the product we purchase will last.
Reviewed Feb. 27, 2018
We purchased a sectional made by Klaussner from Gavigan's in Maryland, when it arrived we were trying the recliners out and found that the inner 2 could not be opened at the same time. The footrest hit each other, and we were told it is designed that way. Neither the retailer nor Klaussner would make this junk right, except if we bought another piece. When we first complained the retailer sent a repair expert to assess the situation, his comment was “It never should have been sold in this configuration”. They sell junk and will not stand behind anything, this manufacturer has a rating just above junk for a reason.
Reviewed Feb. 7, 2018
Three months back I ordered a new sofa from Amish Furniture Gallery Naperville, this sofa is made by Klaussner. This sofa is tufted and two cushion sofa PENNINGTON, I see lot of threading visible and buttons pull off. Most of the areas I see this is very cheaply done and the stitch is very weak. I am sure in a year or 2 this sofa will worn out and I will be shopping again... I feel sorry myself spending $ 2000. I expected a good quality as it's being MADE IN USA... I can understand if it's made in China or somewhere overseas.
Reviewed Dec. 21, 2017
Purchased a sofa and loveseat from J M Beatty in Eau Claire, Pa, in December of 2014, no problem with furniture store, BUT a BIG problem with Klaussner product. Very poorly constructed, compressed particle board supports, does not hold form, has broken arms and side of sofa, and there is only my husband and myself using the furniture on a daily basis. Will never purchase this brand again, and will have all furniture turned upside down in future to check construction and material used. Is disgusting, since our previous furniture last at least 10 to 15 years with no problems. 3 years and it is already falling apart.
Reviewed Oct. 15, 2017
Bought a sectional from my furniture store. And when I went to sit on chaise. The bottom was too short. Didn't meet with the back cushion! Had to stuff 2 pillows in there so I wouldn't fall thru! Furniture talked to makers rep. And rep. Just blew it off! I CALLED the maker of sectional. And they said they uphold their quality of work. And would address this with my furniture place. All they did was tell them to talk to their rep. So furniture place came to get chaise to try to fix it themselves!!! So I can't use my whole Sectional! And staples are sticking up under material. Recliners are so cheaply made. No cushion for your feet! This sectional is a piece of crap!! Don't buy from this maker!!! I'm going to put the sectional on my sidewalk with a big sign that says... Bought this from Francis Furniture. Don't buy any furniture from Klaussner's!!!
Reviewed Oct. 5, 2017
Purchased Klaussner Sinclair Sofa and chair. 2 issues w/ this. 1 seat cushions look like they are 10 years old. When they are under 2 years old Had sofa/chair cleaned by a professional cleaning company and parts of the fabric, between the 2 row of buttons is ruined. Cleaners said it is design, Jordan's insists it is the cleaners. I also purchased a 5 year warranty. And Jordan's won't even send someone out to take a look. What did I pay for. My recourse will be small claims. Do not buy this brand, it does not stand up to light use.
Klaussner Furniture Company Information
- Company Name:
- Klaussner Furniture
- Website:
- www.klaussner.com