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In August 2016 we purchased Hampton Bay outdoor furniture from Home Depot. The entire set was +/-$3,000. Within a year and a half the tables are fading and peeling and one of the bar stools has broken at the weld beneath the seat. This furniture is stored indoors during the winter, so the exposure to weather is minimal. The set this furniture replaced was 10 years old and was in better condition than Home Depot's is after a season and a half.
To make matters worst, Home Depot refuses to back their product and basically told us the warranty is expired and that's that. This furniture is garbage after less than 2 seasons. This shouldn't be a warranty issue as the products are defective, and clearly have been since manufacture. For Home Depot not to stand behind their product is extremely disappointing, and will affect my decisions on where to shop. Do Not Buy Hampton Bay furniture- it will not last and you will have thrown your money away.
I purchased a Hampton Bay patio set (glass table and 4 chairs) from Home Depot in May 2018. Within a short period of time, I started noticing rust stains on my deck under the legs of each chair and the table. That's when I decided to look online to see if other people were having similar problems, and every review I read about Hampton Bay patio furniture was negative. I unassembled the table and took all the pieces back to Home Depot. The sales associate at the returns desk asked me if I contacted Hampton Bay.
I told her I had no interest in doing so because I bought the set from Home Depot, not Hampton Bay. I also told her about the product reviews that I read about Hampton Bay and suggested to her that Home Depot should consider dropping their product line. Fortunately, I had my receipt and it was within the 90 day return period. She very nicely processed my refund and applied the credit to my VISA card. After reading some of the other "horror stories" that people reported, I realize that I was very fortunate to be able to get a refund. I hope that Hampton Bay receives more negative publicity about their products so that other buyers are made aware of the poor quality!
I bought the beautiful tile table with the six chairs from Home Depot and the chairs immediately discolored. I can't get any help from them and the chairs look terrible. Any help would be appreciated. Can you spray paint fabric type paint onto the chairs to perhaps cover the discoloration? I will never buy a Hampton patio chair again!!
I purchased a patio set dining table and 6 chairs along with matching umbrellas. Spent over $1500.00. We only use it 3 months a year and it's put away all winter, my table is completely faded in all different spots. Can't be used anymore. It looks so bad. Contact Hampton Bay. "Sorry. We can't help you, contact store." "Sorry. We can't help you. Contact manufacturer." No help from anywhere. You would think that Home Depot would stand behind their customer. Not at all!
Buyer beware. The products they are selling are not worth the price they are charging and I thought well my table is defective. Let me see if anyone else has this problem. WOW. To my surprise 100's of people with the same complaint. I asked customer, "Can I buy the paint and try and fix table?" "No. Sorry. We do not sell it..." Please think before you purchase. You are wasting your money. Meanwhile the chairs and cushions are in brand new condition. The set is no use to me at this point! Never have I seen such poor quality. Trying to help. Don't make the same mistake I made. Woodbury Collection by Hampton Bay.
I purchased a tile patio table 3 years ago from Home Depot and as soon as we put the furniture together a couple of tiles fell off. At that time I didn’t think it was that big of a deal, I glued them back on. But after that every time we used the table more fell off. We took really good care of the table. Always stored it in the basement and kept it covered when not in use. Today the table is an eyesore. We paid good money for this table which no we can't use. The table is crumbling. It’s the cheapest made table I’ve seen. The tiles are layered on styrofoam. I’m not sure what to do now. I will be contacting Home Depot as well
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One of my back cushions on my three piece Woodbury set was damaged. I called to order a new slipcover or cushion and I was told I could not get one till after peak season. When I asked what that meant I was told not till October. I said I need it now and was told to Google third party vendors that may sell them. They could not help me. What???? What if it was still under warranty, they still couldn't help me?? I have purchase two three piece Woodbury sets to the tune of $948.00, two seven piece dining sets one green one chili red and umbrellas for both all Hampton Bay. I have a significant investment in this furniture to be brushed off and told to look elsewhere for cushions. I will never recommend these products to anyone ever. If their own company won't stand behind them, why should I.
Hampton Bay Patio Furniture - Patio furniture discolored badly in the first 90 days. Manufacturer would not provide any customer service or assistance despite the fact that the representative admitted this has been a problem with the set we purchased. Very surprising to us is why Home Depot continues to carry this brand. Could not receive any assistance, parts, replacement or exchange from Home Depot either. As long time customers, we will be taking our business to Lowe's from now on.
Hampton Bay Hardtop Poly Carbonate Panel Gazebo - We purchased this expensive gazebo feeling it would be a nice solid gazebo. The instructions are absolutely terrible. They do not accurately show which way some parts should be installed. They do not show detailed drawings or photos to assist in assembly. I spent a lot of time installing, taking apart and reinstalling because the instructions are poor. They call parts by the wrong name and had a number on the installations instructions to which there was no reference in the detailed parts list. So I spent a lot of time reading and rereading the instructions to figure things out. I finally used common sense to put it all together. I had called for assistance and was told the technical department could only be emailed by the service department and I would get a callback. I finally did receive a callback but not from Hampton Bay, from some other company with a lot of static on the phone line so I could only hear intermittent words.
I also asked the question if snow would damage it and I was referred to the instruction "Do not put your gazebo in wet conditions where there is a risk of rust developing". This is an outdoor fixture. It rains everywhere in the world. Needless to say I am somewhat angry about the waste of time to call for assistance and the terrible instructions and the ridiculous statement that it should not be in rain. I have yet to complete the project but I am hoping it will last some time as it wasn't a cheap gazebo.
Delronde furniture set: We purchased this product last summer, and the plastic straps that support the cushions have sagged. We have tried to get help through Home Depot, Hampton Bay and their manufacturer Grand Basket. All we've received is a run around from all of them. Very frustrating and, at the end of the day, we still stuck with a faulty product and no solution to the issue.
My children purchased a Hampton Bay Olympus 2-tier Fountain from Home Depot for me for Mothers Day on 5/8/16. Item # 209-455, Model # 10141. Receipt has ** Fountain. I read the manual for the care and cleaning which stated to store the fountain indoors during the winter. My husband & I drained it completely and placed it in the very back of our garage covered with a blanket. In the spring, I was crushed when my husband went to uncover it and heard pieces falling off. He came to get me, being worried about it, & we removed the blanket together from both sides.
As we removed the blanket, which wasn't a heavy one, the fountain crumbled. The Finial & the small bowl were broken & chipped along with a chip in the back cover. I was sick to my stomach, this gift from my children was very special to me and I had to tell them it was ruined. Home Depot would not return it even though I have the receipt, I didn't even have it a year. Hampton Bay never got back to me, after repeat attempts. I feel I followed the care instructions and should have received a replacement given the time frame and still having the receipt but nothing was done. I will not recommend a Hampton Bay product to anyone.
Hampton Bay Patio Furniture Company Information
- Company Name:
- Hampton Bay